AlliedUP Cooperative Inc.

Manage high-volume inbound and outbound calls, schedule and confirm appointments, triage patient inquiries, document interactions in EPIC, and collaborate with clinical teams while maintaining HIPAA compliance. | Minimum 6 months healthcare call center experience, bilingual English-Spanish required, knowledge of medical terminology, EPIC EHR experience preferred, strong communication and cultural sensitivity skills. | Bilingual Spanish Healthcare Call Center Representative (Contract to Hire) We are seeking a compassionate, patient-centered Bilingual Spanish Healthcare Call Center Representative for a Contract to Hire role at a mission-driven community health clinic. As the first point of contact for patients and community members, you will play a critical role in ensuring access to care and information. This role requires professionalism, empathy, strong communication skills, and comfort working with diverse populations—including individuals who may be navigating complex medical, social, or financial situations. Location: On-Site in Oakland, CA Hourly Pay Rate: $23.50 Shift: Monday - Friday 8:00am to 5:00pm, Saturdays 8:00am to 1:00pm as needed. Your ability to handle a high volume of calls while maintaining a calm, respectful, and solutions-oriented approach is essential. Candidates with a background in healthcare or community-based services are strongly encouraged to apply. Key Responsibilities - Answer and manage high-volume inbound and outbound calls in a timely, courteous, and culturally sensitive manner. - Schedule, confirm, or reschedule appointments across multiple departments including medical, dental, and behavioral health services. - Triage and route patient inquiries appropriately, escalating urgent issues per clinic protocols. - Provide clear and accurate information regarding clinic services, hours, insurance, and eligibility requirements. - Support patients in understanding how to prepare for appointments, access follow-up care, or connect with other resources. - Maintain accurate and up-to-date documentation of all interactions in the EPIC electronic health record (EHR) or call management system. - Collaborate with front desk, care coordination, and clinical teams to ensure continuity and quality of care. - Follow all HIPAA and privacy regulations when handling patient information. - Demonstrate cultural humility and a trauma-informed approach when interacting with patients from diverse backgrounds. Qualifications & Experience - Minimum 6 Months of experience in a healthcare call center, medical front office, or community health setting. - Bilingual (English and Spanish) Required. - Knowledge of Medical Terminology (in both English and Spanish) - Strong understanding of healthcare services, appointment scheduling, and basic medical terminology. - Experience working with underserved populations, including those affected by health disparities, is highly valued. - Knowledge of EPIC electronic health records (EHR) system and call management software.a plus. - Excellent verbal and written communication skills, with a focus on active listening, clarity, and empathy. - Ability to manage multiple tasks and remain calm under pressure in a fast-paced environment. - Bilingual or multilingual abilities are strongly preferred in Bay area languages such as Spanish, Cantonese or Mandarin, Vietnamese, Tagalog, Arabic, Tigrinya or Amharic, Khmer (Cambodian) preferred. What We’re Looking For - A commitment to health equity and improving access to care for all patients. - An understanding of how social determinants of health impact patients’ needs and experiences. - A team player who is adaptable, respectful, and committed to continuous learning and improvement. - Someone who brings a customer service mindset and a community health mission to every conversation. Why Join AlliedUP Cooperative? AlliedUP is the nation’s first worker-owned healthcare staffing cooperative—built by and for healthcare workers. We offer fair pay, career growth, and a path to ownership. Join a mission-driven team that values your voice, supports your development, and puts worker dignity at the center of care.

Greet patients, answer calls, schedule appointments, verify insurance, collect payments, and support clinic operations using EPIC EHR. | High school diploma, bilingual English-Spanish, 1+ year healthcare/front desk experience, EPIC EHR proficiency, medical terminology knowledge, and strong communication skills. | Bilingual Spanish Patient Service Representative (Contract-to-Hire) We are seeking a compassionate, patient-centered Bilingual Spanish Patient Service Representative for a Contract to Hire role at a mission-driven community health clinic. The Bilingual Spanish Patient Service Representative plays a vital role in ensuring a positive first impression for all patients and visitors. This full-time, contract-to-hire role involves providing front-line administrative support, greeting patients, answering calls, scheduling appointments, verifying insurance eligibility, and helping maintain efficient clinic operations. Location: West Oakland Clinic + occasional support at East Oakland Type: Contract-to-Hire Hourly Pay Rate: $23.50 per hour Shift: Monday - Friday 8:00am to 5:00pm, Saturdays 8:00am to 1:00pm as needed. - Greet patients and visitors in a friendly, professional manner - Answer and route incoming calls, take messages, and provide general information - Schedule, reschedule, and cancel appointments using EPIC EHR - Verify insurance eligibility and update patient demographic information - Monitor hold times and provide timely service to callers - Collect patient co-pays and process payments according to clinic policy - Enroll eligible patients into free or low-cost sliding fee discount coverage for medical, dental, or optometry services - Resolve patient inquiries regarding appointments, insurance, and account concerns - Communicate updates and concerns to supervisors regarding patient access and operations Required Qualifications - High school diploma or equivalent (GED) - Bilingual (English and Spanish) Required - Knowledge of Medical Terminology (in both English and Spanish) - 1+ year of experience in a healthcare or front desk environment - Experience with EPIC EHR system (required) - Strong customer service and communication skills - Proficiency in Microsoft Office and general computer literacy - Experience verifying Medi-Cal, CalWORKs, or other public health plans is a plus - Ability to work effectively in a fast-paced, multi-disciplinary environment - Excellent attention to detail and organizational skills - Ability to maintain confidentiality and comply with HIPAA regulations --------------------------------------------------------------- Language & Interpersonal Skills - Fluent in English (verbal and written) - Bilingual in Spanish Required (verbal and written) - Knowledge of Medical Terminology (in both English and Spanish) - Culturally responsive and able to work with diverse populations --------------------------------------------------------------- Credentialing Requirements - Must pass a criminal background check --------------------------------------------------------------- Competencies: - Ability to communicate well with people of diverse cultural, professional and experiential backgrounds - Ability to establish and maintain effective work relationships as part of a multi-disciplinary team --------------------------------------------------------------- Why Join This Team? - Be part of a mission-driven organization making a direct impact in underserved communities - Collaborative, supportive, and inclusive work environment - Opportunity for career advancement and long-term employment - Gain experience in one of California’s most respected community clinics