AlliedUP Cooperative Inc.

Compensation

Full Description

Bilingual Spanish Patient Service Representative (Contract-to-Hire) We are seeking a compassionate, patient-centered Bilingual Spanish Patient Service Representative for a Contract to Hire role at a mission-driven community health clinic. The Bilingual Spanish Patient Service Representative plays a vital role in ensuring a positive first impression for all patients and visitors. This full-time, contract-to-hire role involves providing front-line administrative support, greeting patients, answering calls, scheduling appointments, verifying insurance eligibility, and helping maintain efficient clinic operations. Location: West Oakland Clinic + occasional support at East Oakland Type: Contract-to-Hire Hourly Pay Rate: $23.50 per hour Shift: Monday - Friday 8:00am to 5:00pm, Saturdays 8:00am to 1:00pm as needed. - Greet patients and visitors in a friendly, professional manner - Answer and route incoming calls, take messages, and provide general information - Schedule, reschedule, and cancel appointments using EPIC EHR - Verify insurance eligibility and update patient demographic information - Monitor hold times and provide timely service to callers - Collect patient co-pays and process payments according to clinic policy - Enroll eligible patients into free or low-cost sliding fee discount coverage for medical, dental, or optometry services - Resolve patient inquiries regarding appointments, insurance, and account concerns - Communicate updates and concerns to supervisors regarding patient access and operations Required Qualifications - High school diploma or equivalent (GED) - Bilingual (English and Spanish) Required - Knowledge of Medical Terminology (in both English and Spanish) - 1+ year of experience in a healthcare or front desk environment - Experience with EPIC EHR system (required) - Strong customer service and communication skills - Proficiency in Microsoft Office and general computer literacy - Experience verifying Medi-Cal, CalWORKs, or other public health plans is a plus - Ability to work effectively in a fast-paced, multi-disciplinary environment - Excellent attention to detail and organizational skills - Ability to maintain confidentiality and comply with HIPAA regulations --------------------------------------------------------------- Language & Interpersonal Skills - Fluent in English (verbal and written) - Bilingual in Spanish Required (verbal and written) - Knowledge of Medical Terminology (in both English and Spanish) - Culturally responsive and able to work with diverse populations --------------------------------------------------------------- Credentialing Requirements - Must pass a criminal background check --------------------------------------------------------------- Competencies: - Ability to communicate well with people of diverse cultural, professional and experiential backgrounds - Ability to establish and maintain effective work relationships as part of a multi-disciplinary team --------------------------------------------------------------- Why Join This Team? - Be part of a mission-driven organization making a direct impact in underserved communities - Collaborative, supportive, and inclusive work environment - Opportunity for career advancement and long-term employment - Gain experience in one of California’s most respected community clinics