Akron Children's

Provide patient and administrative support in a healthcare setting, including scheduling, payment collection, and maintaining a positive patient experience. | High school diploma or equivalent, experience in office or healthcare environment, proficiency in Microsoft Office, and strong interpersonal skills. | Full-time, 40 hours/week Variable dayshift Onsite Summary: The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Responsibilities: • Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc. • Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor. • Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources. • Manages third-party payors and collection of co-pays. • Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc. • Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member. • Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines. • Ensure overall department appearance including the cleanliness of the work area and waiting room as needed. • Participates in clerical and administrative cross coverage efforts as needed. • Ensure HIPAA compliance is followed. • Other duties as required. Other information: Technical Expertise • Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred. • Experience working in a healthcare environment is preferred. • Experience in computerized scheduling system preferred. • Knowledge of medical terminology preferred. • Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility. • Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments. • Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required. Education and Experience • Education: A high school diploma or equivalent is required. • Certification: None. • Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred. • Years of experience supervising: None. Full Time FTE: 1.000000 Status: Onsite

Manage daily office operations, oversee team management, monitor financial performance, collaborate with clinical staff, and ensure compliance with policies. | Associate degree or 4 years healthcare leadership experience, Healthcare Management certification within 2 years, minimum 3 years healthcare leadership experience. | Summary: The Operations Manager is responsible for managing a moderate sized team of non-exempt and exempt direct reports, including at least one supervisor and overseeing the day-to-day operations and financial performance of one to two primary locations, with additional oversight responsibilities for one to two more locations within the region. Responsibilities: 1. Manage day-to-day operations of the office, including scheduling, billing, and medical records management. 2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards. 3. Monitor and analyze financial performance metrics, including revenue, expenses, and accounts receivable. 4. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes. 5. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes. 6. Assist the Regional Manager with operational, HR, and quality functions across the region. 7. Develop and implement employee engagement initiatives to foster a positive work environment. 8. Ensure compliance with company policies, procedures, and safety standards. 9. Other duties assigned. Other information: Technical Expertise 1. Strong leadership and team management skills. 2. Excellent organizational and multitasking abilities 3. Proficient in financial analysis and budget management. 4. Strong analytical and problem-solving skills. 5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.) Education and Experience 1. Education: Associates degree required. In lieu of an Associate's degree, minimum four years of experience in healthcare leadership is required. Bachelor's degree preferred. 2. Licensure: N/A 3. Certification: Certificate in Healthcare Management required within 2 years of the role. 4. Years of relevant experience: Minimum 3 years of experience in healthcare leadership required. Full Time FTE: 1.000000 Status: Onsite