Akron Children's

Compensation

Full Description

Full-time, 40 hours/week Variable dayshift Onsite Summary: The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Responsibilities: • Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc. • Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor. • Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources. • Manages third-party payors and collection of co-pays. • Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc. • Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member. • Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines. • Ensure overall department appearance including the cleanliness of the work area and waiting room as needed. • Participates in clerical and administrative cross coverage efforts as needed. • Ensure HIPAA compliance is followed. • Other duties as required. Other information: Technical Expertise • Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred. • Experience working in a healthcare environment is preferred. • Experience in computerized scheduling system preferred. • Knowledge of medical terminology preferred. • Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility. • Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments. • Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required. Education and Experience • Education: A high school diploma or equivalent is required. • Certification: None. • Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred. • Years of experience supervising: None. Full Time FTE: 1.000000 Status: Onsite