Airbnb

Work on large-scale backend systems to detect risks, collaborate with cross-functional teams, and build tooling for safety risk mitigation. | Over 5 years of experience, proficiency in JavaScript/TypeScript, cloud and data pipeline expertise, and strong collaboration skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: As a Senior Software Engineer on the Safety Foundation team, you will be working with data scientists, designers, product managers, product engineers, analytics and customer service operations to innovate new ways we can detect and stop potential risky bookings or identify risk users by collaborating across team boundaries. On this team, you must have the curiosity to dig deep into various end to end systems in order to understand how and where the safety risk occurs. Your curiosity will be rewarded with finding projects that have outsized impacts on minimizing safety incidents on the platform and protecting Airbnb users from bad actors. A Typical Day: • Work with large scale back end systems to detect risks, using rules and connecting to productionalized machine learning models. • Work collaboratively with cross-functional partners including machine learning engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for risk and mitigation. • Building out tooling and automation for operations to more effectively reduce safety risks. • Minimize good user impact while developing products to deter bad actors. • Examples include: build party risk detection mechanism and prevent it from happening, identify and prevent human trafficking cases, building data pipelines for product analysis and machine learning, and reducing safety risk at scale. Your Expertise: • 5+ years of industry experience on building systems at scale, inclusive MS or PhD in relevant fields • Passion for building user-facing products or large backend systems. • Experience in any of the following: Scala, Java, JavaScript, Python • Ability to write high performance production quality code • Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms. • Experience or desire to work collaboratively in cross-functional teams with design, product, data science, and research partners. • Ability to effectively communicate with non-technical stakeholders such as legal and operations. • Experience with the Trust and Risk domain is a plus. • Experience with the Spark, Scala and large language models is a plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000—$223,000 USD

Lead and support a global KYC/KYB operations team to ensure regulatory compliance, process improvements, and stakeholder collaboration. | Experience managing compliance or operational teams with knowledge of KYC/KYB regulations, process improvement skills, and ability to collaborate with multiple stakeholders. | Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: • Our community is based on connection and belonging. • Our creativity allows us to imagine new possibilities for people. • Our responsibility is to all of our stakeholders. • It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. The KYC/KYB Operations Lead will collaborate with others in a focused remediation initiative to address gaps in the Know Your Customer/Know Your Business (“KYC” and “KYB”) program, ensuring adherence to regulatory standards. The role requires deep knowledge of the onboarding and ongoing monitoring of legal entity Hosts; specifically those with more complex organizational structure(s) requiring identification and verification. This individual will work to ensure that the periodic reviews are conducted in accordance with global regulatory requirements and internal policies. The role involves working with various teams conducting KYC reviews, managing escalations, and liaising with stakeholders across the business to ensure compliance with KYC/KYB standards. The KYC/KYB Operations Lead will also work to improve processes, manage KYC/KYB workflows, and ensure the highest level of due diligence in customer verification processes. Key Responsibilities: Collaborate with a team of global KYC/KYB analysts, ensuring performance objectives are met. Provide training, guidance, and support to ensure the team understands KYC/KYB policies and procedures where necessary. Understand and monitor team KPIs to maintain high productivity and quality standards. Conduct periodic reviews for existing Hosts to ensure compliance with AML, CTF, and KYC regulations. Handle complex cases, providing escalation support as necessary. Process Improvement: Review and enhance existing KYC/KYB processes and procedures to increase efficiency and reduce risk. Collaborate with technology teams to automate processes and implement new tools and systems where appropriate. Compliance & Risk Management: Work closely with the Compliance and Risk teams to ensure KYC operations adhere to regulatory requirements and internal risk policies. Provide regular reports to senior management on KYC operations, highlighting key risks, trends, and areas for improvement. Stakeholder Collaboration: Collaborate with internal teams such as Legal, Compliance, Sales, and Risk Management to ensure seamless customer onboarding and reviews. Communicate effectively with external stakeholders, including regulators and auditors, as required. Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $50-$57/hr Benefits: Medical, Dental, Vision, 401K

Design, prototype, and productionize next-gen privacy product and infrastructure solutions while working cross-functionally with product, design, and engineering teams. Drive the full software development cycle and provide critical input in code and design reviews. | Candidates should have 6+ years of full stack software development experience and be proficient in at least one major programming language. Familiarity with privacy regulations and a passion for building UX products are also essential. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Join our team at Airbnb to enhance transparency, empower our global community, and build user trust through strong data privacy protections. The Privacy Engineering team is at the forefront of building cutting-edge technologies to protect user data and ensure compliance with global privacy regulations. We design and implement scalable privacy solutions that empower product teams to innovate while upholding the highest standards of data privacy. Our team works with design, product, legal, operations, security, infrastructure and other engineering teams to ensure that user data is protected and privacy standards are upheld, fostering a safer and more trustworthy Airbnb community. If you're passionate about building privacy-first architectures for large-scale distributed systems, this team is the place to make a real impact! The Difference You Will Make: Design, prototype, and productionize next-gen privacy product and infrastructure solutions. Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy. Provide technical leadership and deeply collaborate with privacy experts to design and integrate cutting-edge privacy safeguards into Airbnb’s tech stack. Drive, lead, and contribute to the full software development cycle: technical design, development, QA, experimentation, analysis, and launch. Provide critical input in code and design reviews, give feedback on product specs and mocks, influence team roadmap and long term technical direction. Work with cross functional partners to enable Privacy by Design into engineering & product development processes at Airbnb. Your Expertise: 6+ years of full stack software development experience. Proficient in at least one major programming language (preferably Java / Kotlin / Scala). Experience with modern Javascript / TypeScript frameworks such as React, Preact, Angular, Next, Vue or Meteor. Hands-on experience writing, optimizing, and monitoring GraphQL queries and mutations in a production environment. Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing. Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms. Passionate about design and building UX products. You bring flexibility to collaboration with design and product partners by presenting tradeoffs and iterating to the ideal solution. Outstanding communication and interpersonal skills with strong attention to detail. Desire to work collaboratively with cross-functional partners, such as design, product, data science, infrastructure, policy, operations, and legal partners Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. Familiarity with privacy regulations (such as GDPR), and privacy enforcing tooling and infrastructure Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $180,000—$220,000 USD

Design and manage ML data workflows, build scalable real-time serving systems, collaborate cross-functionally, and mentor engineers. | 9+ years experience, leadership in ML model lifecycle, expertise in distributed data processing frameworks, strong problem solving and communication skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The difference you will make The Host Pricing & Settings org is looking for a Staff Software Engineer to help us craft the next generation of tools for Airbnb hosts. Our team empowers Airbnb hosts to better run their business by providing the tools and education to implement pricing strategies that adapt to their evolving goals. As a Staff Engineer on the Guidance Serving team, you will drive the technical strategy and delivery of advanced online and offline serving systems, enabling seamless and reliable ML model predictions and personalized user experiences. You'll collaborate cross-functionally with Product, Data Science, and ML Engineering to architect scalable solutions with clear domain boundaries, advance feature engineering pipelines, and continuously enhance the performance, efficiency, and impact of our end-to-end machine learning workflows. A typical day • Design and manage end-to-end data workflows to support the ML engineering lifecycle, focusing on preparing data for model training, tracking data lineage, evolving schemas to adapt to changing needs, and ensuring data integrity and reliability in production. • Prototype new ideas and influence the serving strategy • Build and optimize real-time serving systems to deliver low-latency, high-throughput APIs for model predictions and personalized recommendations, ensuring reliable and scalable performance in production environments. • Collaborate with other product engineers and cross-functional partners to develop new Host pricing functionality and surface model recommendations, insights and analytics • Contribute to the development of long-term workflow strategies, roadmaps and ML serving development within the Host Pricing organization. • Mentor and coach team members, providing guidance in ML serving and data engineering best practices and support to enhance their skills and performance. • Ability to work in areas outside of your usual comfort zone and show motivation for personal growth Your expertise • 9+ years of experience with a BS/Masters or 4+ years with a PhD • You have experience leading teams, setting technical direction, building & launching high-impact models • You have experience influencing partners as well as other engineering teams • You exhibit strong ownership and experience building and operating high-scale, distributed systems across the full software life cycle. • You have excellent communication skills and the ability to work well within a team and across engineering teams. • Expertise in large-scale distributed data processing frameworks like Presto or Spark. • Prior experience with the whole lifecycle of productionalization of ML models, including ETL pipelines for data training, feature generation, model evaluation and real-time serving. • You are a strong problem solver and have solid production debugging skills. Remote- USA This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000-$255,000 USD

Lead strategy and execution of AI-enhanced community support products, collaborating across teams to deliver scalable, user-focused solutions. | 5+ years in product management or equivalent roles with experience in AI technologies, cross-functional leadership, data-driven decision making, and building global consumer-facing products. | Note: The job is a remote job and is open to candidates in USA. Airbnb is a global company that connects hosts and guests, creating unique stays and experiences. The Senior Product Manager will lead the strategy for community support products, focusing on using AI to enhance user experience and scalability for millions of users worldwide. Responsibilities • Establish an inspiring vision for user-facing support products that meets the unique needs of guests, hosts, partners, and business users across multiple platforms. • Streamline experiences to build a help system that users rely on to instantly get the answers they need. • Harness AI to incorporate and personalize AI tools, ensuring smooth transitions between AI and human support for complex queries. • Stay ahead of evolving support trends such as conversational search systems and hyper-personalized help journeys. • Measure and improve impact. Lead assessments of product performance using data-driven insights (issue rates, feedback metrics, etc.) while driving continuous enhancements and setting ambitious KPIs. • Develop the platform product roadmap and build consensus on prioritization which drives product execution. • Collaborate across engineering, design, and operations teams to deliver a seamless help experience, and build alignment for roadmap prioritization and execution. Skills • At least 5 years of experience in product management or equivalent roles involving the creation and development of products at a global scale, preferably building AI/ML-based products • Experience with applying AI technologies to improve the users experience, such as conversational AI platforms and personalized recommendation systems • Proven history of leading cross-functional teams and successfully managing large-scale digital products or platforms • Ability to craft and articulate a compelling product vision, supported by a clear narrative and actionable roadmap to achieve results • Skilled at evaluating and interpreting data to uncover actionable insights, anticipate business needs, and guide product evolution • Demonstrated success in building consumer-facing products for a global and multilingual user base, with sensitivity to diverse cultural and regional needs • Excellent judgment and decision-making skills, with expertise in prioritizing and balancing multiple needs to achieve business objectives • Experience building products for customer support is a plus but not required Benefits • Bonus • Equity • Benefits • Employee Travel Credits Company Overview • Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com. Company H1B Sponsorship • Airbnb has a track record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Design and manage ML data workflows and real-time serving systems, collaborate cross-functionally, and mentor engineers to deliver scalable ML-powered host pricing tools. | 9+ years experience, leadership in engineering teams, expertise in distributed systems and ML model production lifecycle, strong communication and problem-solving skills, and ability to work remotely within eligible US states. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The difference you will make The Host Pricing & Settings org is looking for a Staff Software Engineer to help us craft the next generation of tools for Airbnb hosts. Our team empowers Airbnb hosts to better run their business by providing the tools and education to implement pricing strategies that adapt to their evolving goals. As a Staff Engineer on the Guidance Serving team, you will drive the technical strategy and delivery of advanced online and offline serving systems, enabling seamless and reliable ML model predictions and personalized user experiences. You’ll collaborate cross-functionally with Product, Data Science, and ML Engineering to architect scalable solutions with clear domain boundaries, advance feature engineering pipelines, and continuously enhance the performance, efficiency, and impact of our end-to-end machine learning workflows. A typical day Design and manage end-to-end data workflows to support the ML engineering lifecycle, focusing on preparing data for model training, tracking data lineage, evolving schemas to adapt to changing needs, and ensuring data integrity and reliability in production. Prototype new ideas and influence the serving strategy Build and optimize real-time serving systems to deliver low-latency, high-throughput APIs for model predictions and personalized recommendations, ensuring reliable and scalable performance in production environments. Collaborate with other product engineers and cross-functional partners to develop new Host pricing functionality and surface model recommendations, insights and analytics Contribute to the development of long-term workflow strategies, roadmaps and ML serving development within the Host Pricing organization. Mentor and coach team members, providing guidance in ML serving and data engineering best practices and support to enhance their skills and performance. Ability to work in areas outside of your usual comfort zone and show motivation for personal growth Your expertise 9+ years of experience with a BS/Masters or 4+ years with a PhD You have experience leading teams, setting technical direction, building & launching high-impact models You have experience influencing partners as well as other engineering teams You exhibit strong ownership and experience building and operating high-scale, distributed systems across the full software life cycle. You have excellent communication skills and the ability to work well within a team and across engineering teams. Expertise in large-scale distributed data processing frameworks like Presto or Spark. Prior experience with the whole lifecycle of productionalization of ML models, including ETL pipelines for data training, feature generation, model evaluation and real-time serving. You are a strong problem solver and have solid production debugging skills. Remote- USA This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

Lead and manage a software engineering team to build and operate Airbnb's media infrastructure, define vision and roadmap, and ensure technical quality and operational excellence. | 9+ years software development experience, 3-5+ years engineering management, expertise in backend systems and media infrastructure, strong communication and leadership skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join We are building Airbnb’s next-gen Media infrastructure, a mission-critical foundation that powers the immersive experiences central to our product vision. As part of the Product Foundation Org, you and your team will be at the forefront of innovation, directly impacting how millions of users engage with Airbnb by building and improving the core media capabilities that unlock a whole slew of exciting new features across the platform. Your work will be crucial to shaping the future of discovery, booking, and connection on Airbnb. The Difference You Will Make As the Media Ingestion & Serving team Engineering Manager, you lead a team of talented & diverse software engineers to build & operate Airbnb’s Media infrastructure. You play a significant role in shaping the team vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement, and strategic planning. You work closely with your peers across Product & Infrastructure Engineering, Marketing, and Operations orgs. Our engineering managers are responsible for creating the vision and then delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Each manager brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. A Typical Day • Work with team leads and cross-functional leads to define and execute on an end to end vision and roadmap for Airbnb’s Media Foundation • Nurture a culture of technical quality from design, through code review, to production, and ongoing operational excellence. • Build strong partnerships with internal teams across product and infrastructure by developing and communicating a clear and impactful vision and priorities for the team. • Mentor and empower senior ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. Your Expertise • 3-5+ years of engineering management experience, with 9+ years of relevant software development experience in a fast paced tech environment. • Strong expertise in building large-scale backend systems and experience building & maintaining media infrastructure. • You have excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations • Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. • Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability, and availability. • You are passionate about efficiency, availability, technical quality and system quality. • Able to identify, retain, grow, and acquire critical talent. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

Lead product marketing and management for LATAM region, driving product strategy, execution, partnerships, and communication across global and local teams. | 10-15 years of product management experience with proven product leadership, global product scaling, entrepreneurial mindset, strong collaboration, and fluency in English plus Spanish or Portuguese. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences. The Difference You Will Make The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world. As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality. A Typical Day • Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources. • Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. • Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams. • Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams. • Advocate for and execute new products that deliver impact for our business and users. • Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams. • Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn • Define goals and success with clearly measurable objectives and key results for your area. • Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones. • Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets. • Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners. • Develop and deliver engaging product demos to press, showcasing key features and functionalities. Your Expertise • 10-15 years of product management experience. • Demonstrated track record of product leadership. • Comfortable with doing individual contributor product management work. • Success in building and scaling global consumer products and ecosystems that people love. • Experience creating product messaging and delivering to customers and the media. • Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization. • Ability to effectively use data and perform business analysis to support product strategy/decisions. • Capable of driving execution across teams in a fast-paced environment. • Highly collaborative and results oriented. • Ability and willingness to travel frequently (30-35% of the time). • Fluency in English and at least one other local language (Spanish or Portuguese). Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco or Miami to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $224,000—$280,000 USD

You will collaborate cross-functionally to design, implement, and optimize AI-driven backend systems and prompt engineering for customer support workflows, including technical design, testing, deployment, and code reviews. | The role requires 9+ years of backend development experience, expertise in AI/LLM techniques like prompt engineering, RAG, and orchestration, proficiency in scalable architectures, and strong collaboration skills, with a bachelor's degree or equivalent. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. Our CS Product team's vision is to deliver a seamless user experience by integrating AI with our support ambassadors' expertise. This role focuses on converging Software Engineering and cutting-edge Gen AI techniques to create significant product impact for internal and external customers. Key responsibilities include crafting AI prompts, implementing RAG, performing model fine-tuning, designing AI orchestration workflows, dataset engineering, and shaping innovative GenAI-based backend systems efficiently and at scale. This role is pivotal in revolutionizing Airbnb's approach to customer service. The Difference You Will Make: You will work with a team of talented and diverse software engineers to deliver innovative backend solutions and prompt systems that enhance AI-driven workflows for customer service. Utilizing your expertise, this role will involve designing efficient systems, tools, and actions to empower AI capabilities seamlessly to automate and support the end to end workflow of our CS ambassadors. Each team member brings unique skills, thought leadership, and technical expertise to address these challenges. A Typical Day: Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness. Drive the technical vision and strategy for workflow and backend optimization. Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment. Participate in code and design reviews, offering constructive feedback to improve technical quality. Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency. Your Expertise: 9+ years of software development experience in service-oriented architectures and backend development. Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. Expertise of RAG patterns, memory routing, and agent planning. Expertise in integrating LLMs with APIs, vector databases, and orchestration framework. Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. Excellent collaboration and communication skills to work effectively across teams and domains. Passion for agile development, system optimization, and team productivity enhancements. Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

Design and implement AI-driven backend systems and workflows to optimize customer service operations, collaborating cross-functionally and leading full development cycles. | 5-9 years of backend software development experience with expertise in AI prompt engineering, RAG, LLM integration, scalable backend architectures, and strong collaboration skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. Our CS Product team's vision is to deliver a seamless user experience by integrating AI with our support ambassadors' expertise. This role focuses on converging Software Engineering and cutting-edge Gen AI techniques to create significant product impact for internal and external customers. Key responsibilities include crafting AI prompts, implementing RAG, performing model fine-tuning, designing AI orchestration workflows, dataset engineering, and shaping innovative GenAI-based backend systems efficiently and at scale. This role is pivotal in revolutionizing Airbnb's approach to customer service. The Difference You Will Make: You will work with a team of talented and diverse software engineers to deliver innovative backend solutions and prompt systems that enhance AI-driven workflows for customer service. Utilizing your expertise, this role will involve designing efficient systems, tools, and actions to empower AI capabilities seamlessly to automate and support the end to end workflow of our CS ambassadors. Each team member brings unique skills, thought leadership, and technical expertise to address these challenges. A Typical Day: Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness. Drive the technical vision and strategy for workflow and backend optimization. Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment. Participate in code and design reviews, offering constructive feedback to improve technical quality. Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency. Your Expertise: 5-9 years of software development experience in service-oriented architectures and backend development. Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. Expertise of RAG patterns, memory routing, and agent planning. Expertise in integrating LLMs with APIs, vector databases, and orchestration framework. Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. Excellent collaboration and communication skills to work effectively across teams and domains. Passion for agile development, system optimization, and team productivity enhancements. Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000—$223,000 USD

Develop and lead the full development cycle of AI-driven IVR voice products, collaborating cross-functionally to deliver exceptional user experiences. | 5+ years experience, Bachelor's/Master's in CS or equivalent, proficiency in major programming languages like Java/Kotlin/Ruby/Python, experience with backend service architectures, and strong collaboration skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering team (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. CS Eng ensures that our community of guests and hosts receive exceptional support through products and services that drive efficiency, scalability, and high-quality solutions. By leveraging AI and other advanced technology, CS Eng aims to continuously improve the way we support our users, making each contact as seamless as possible. The IVR (Interactive Voice Response) Product team is a critical part of CS Eng, utilizing AI to create seamless and impactful experiences across Airbnb voice products. Our mission is to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions to meet evolving needs. The Difference You Will Make: As an engineer on the IVR Product team, you will join a talented and inclusive group of individuals passionate about technology quality and efficiency. You will play a significant role in shaping our technical vision while developing workflows that focus on delivering exceptional voice user experiences. Your expertise will directly contribute to a high-profile, business-critical product that has significant impacts on Airbnb's brand and user experience. Your contributions will help shape the vision and direction of our IVR solutions, ensuring that we continue to push the boundaries of voice-based customer support. You will be responsible for creating innovative products and a solid platform that delivers exceptional user experiences, while fostering a culture of continuous improvement and technical excellence. A Typical Day: Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, monitoring & launch Review code and design documents, give feedback on product specifications, contribute to technical excellence, and ensure adherence to technology quality standards Provide critical input in defining the team roadmap and contributing to the technical direction Your Expertise: 5+ years of industry experience with a Bachelor's/Master's degree in CS, or equivalent experience Strong expertise in backend systems for service-oriented architectures Experience with chatbots, voice assistants, or AI-driven products is a plus Experience with contact center systems (e.g., Genesys, Twilio) is also a plus Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python) Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams Passionate about efficiency, availability, and technical quality Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000—$223,000 USD

Design, develop, and lead voice-based AI products and backend systems to improve Airbnb's IVR customer support experience. | 5+ years experience, proficiency in major programming languages like Java or Python, backend system expertise, and collaborative communication skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering team (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. CS Eng ensures that our community of guests and hosts receive exceptional support through products and services that drive efficiency, scalability, and high-quality solutions. By leveraging AI and other advanced technology, CS Eng aims to continuously improve the way we support our users, making each contact as seamless as possible. The IVR (Interactive Voice Response) Product team is a critical part of CS Eng, utilizing AI to create seamless and impactful experiences across Airbnb voice products. Our mission is to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions to meet evolving needs. The Difference You Will Make: As an engineer on the IVR Product team, you will join a talented and inclusive group of individuals passionate about technology quality and efficiency. You will play a significant role in shaping our technical vision while developing workflows that focus on delivering exceptional voice user experiences. Your expertise will directly contribute to a high-profile, business-critical product that has significant impacts on Airbnb's brand and user experience. Your contributions will help shape the vision and direction of our IVR solutions, ensuring that we continue to push the boundaries of voice-based customer support. You will be responsible for creating innovative products and a solid platform that delivers exceptional user experiences, while fostering a culture of continuous improvement and technical excellence. A Typical Day: • Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features • Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality • Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, monitoring & launch • Review code and design documents, give feedback on product specifications, contribute to technical excellence, and ensure adherence to technology quality standards • Provide critical input in defining the team roadmap and contributing to the technical direction Your Expertise: • 5+ years of industry experience with a Bachelor's/Master's degree in CS, or equivalent experience • Strong expertise in backend systems for service-oriented architectures • Experience with chatbots, voice assistants, or AI-driven products is a plus • Experience with contact center systems (e.g., Genesys, Twilio) is also a plus • Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python) • Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing • Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams • Passionate about efficiency, availability, and technical quality Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000—$223,000 USD

Design and manage data workflows and real-time serving systems to support ML model training and recommendations for Airbnb hosts. | 6+ years experience, strong ownership of distributed systems, expertise in large-scale data processing frameworks like Presto or Spark, and production ML lifecycle experience. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The difference you will make The Host Pricing Settings org is looking for a Senior Software Engineer to help us craft the next generation of tools for Airbnb hosts. Our team empowers Airbnb hosts to better run their business by providing the tools and education to implement pricing strategies that adapt to their evolving goals. As a Senior Engineer on the Guidance Serving team, you will collaborate closely with our Product, Data Science, and ML Engineering teams to design strategies, develop programs, and build tools that enhance the quality, efficiency, and speed of ML training and serving data. Your work will focus on delivering model recommendations to users, ensuring seamless integration with Host Pricing functionality, and building the infrastructure necessary to support real-time, impactful decision-making. A typical day • Design and manage end-to-end data workflows to support the ML engineering lifecycle, focusing on preparing data for model training, tracking data lineage, evolving schemas to adapt to changing needs, and ensuring data integrity and reliability in production. • Build and optimize real-time serving systems to deliver low-latency, high-throughput APIs for model predictions and personalized recommendations, ensuring reliable and scalable performance in production environments. • Collaborate with other product engineers and cross-functional partners to develop new Host pricing functionality and surface model recommendations, insights and analytics • Contribute to the development of long-term workflow strategies, roadmaps and ML serving development within the Host Pricing organization. • Mentor and coach team members, providing guidance in ML serving and data engineering best practices and support to enhance their skills and performance. • Ability to work in areas outside of your usual comfort zone and show motivation for personal growth Your expertise • 6+ years of experience with a BS/Masters or 4+ years with a PhD • Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers. • You exhibit strong ownership and experience building and operating high-scale, distributed systems across the full software life cycle. • You have excellent communication skills and the ability to work well within a team and across engineering teams. • Expertise in large-scale distributed data processing frameworks like Presto or Spark. • Prior experience with the whole lifecycle of productionalization of ML models, including ETL pipelines for data training, feature generation, model evaluation and real-time serving. • You are a strong problem solver and have solid production debugging skills. Your Location: Remote - USA This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed Our Commitment To Inclusion Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000$223,000 USD

The Staff iOS Engineer will explore, shape, and develop new product experiences alongside cross-functional partners from ideation to implementation at scale. They will establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions. | Candidates should have 9+ years of experience building iOS consumer applications at scale, preferably in Swift. A Bachelor's, Master's, or Ph.D. in Computer Science or equivalent industry experience is preferred. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Client Products & Emerging Tech The Client Products & Emerging Tech team builds impactful app wide product features and frameworks for Airbnb’s Guests and Hosts with new and existing technologies to provide a cohesive user experience. The Staff iOS Engineer joining this team will play a critical role in the end-to-end development of product areas that leverage emerging technologies. They will collaborate closely with Design partners to rapidly ideate, prototype, develop, and ship innovative product experiences. The team is part of the Product Foundations organization, which is responsible for Airbnb’s product infrastructure including Design System (DS), UI frameworks, media frontend, and data access across different client platforms (Android, iOS, and Web). It plays a central role in Airbnb’s overall client strategy, contributes to libraries such as Lottie and Epoxy, and has more recently enabled Airbnb’s transition to SwiftUI. Learn more about Mobile Engineering at Airbnb: iOS Motion Engineering at Scale, Lottie 4.0 for iOS, and Page Performance Score on iOS. Also, meet our Client Products & Emerging Tech leader, Cynthia Chu! The Difference You Will Make: Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale. Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions to unlock product innovation. Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture. Translate prototypes to high quality, scalable, and maintainable production code through iterative development. Partner with peer engineering teams to integrate new features that impact different areas within the product. Provide critical input in team roadmap and technical direction. Influence and collaborate with stakeholders to adopt team goals and roadmaps. Identify areas of improvement and drive best practices. Mentor, guide, and support the career growth of individual contributors. Your Expertise: 9+ years of building iOS consumer applications at scale, preferably in Swift. Expertise in Swift or Objective-C, UIKit, and SwiftUI, as well as knowledge of UI architecture and UI performance. Passionate about new technologies and product development with prior experience shipping delightful user experiences that include fluid interactions, motion, and graphics. Strong cross-functional partnership skills and ability to independently lead projects from start to finish. Experience leading multiple engineering teams, architecting, building, and releasing complex user products. Proactive in upleveling yourself and others around you through curiosity, and fostering a collaborative and inclusive team environment. Bachelors, Masters and/or Ph.D preferably in CS, or equivalent industry experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

As a Senior Staff Engineer, you will lead the lifecycle management of Airbnb's Kubernetes compute platform and enhance the engineering experience. You will ensure reliability, scalability, and security for infrastructure teams to deliver quality features. | Candidates should have a BS, MS, or Ph.D. in computer science or a related field, with 12+ years of relevant experience in infrastructure and 4+ years with a public cloud provider. Kubernetes experience is required, and experience with Istio/Envoy is preferred. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. The Cloud Infrastructure team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb. Airbnb is a member of the Cloud Native Compute Foundation’s end user community and regularly meets with peer companies to discuss cloud native engineering challenges at scale. The Difference You Will Make: As a Senior Staff Engineer on the Cloud Infrastructure Compute team, you’ll be the technical leader for the lifecycle management of our Airbnb Kubernetes compute platform. You will enable the Cloud Infrastructure organization to work efficiently and effectively by enhancing all aspects of the engineering experience. This compute platform is the foundation for all of the features that Cloud Infrastructure delivers in security, networking, developer experience, and efficiency. This compute platform ensures the consistency required to enable delivery across multiple cloud vendors. Your peers will rely on you to provide a quality platform that makes it easy to deliver quality features to our product teams across Airbnb. Your team will provide the reliability, scalability, security, and developer experience necessary for infrastructure teams to deliver enhancements to the platform and product teams to deliver first class experiences to Airbnb Guests and Hosts around the world. A Typical Day: Provide technical leadership on high-impact projects. Influence and coach a distributed team of engineers. Deliver enhancements that drive the cost efficiency of our cloud platform. Facilitate alignment and clarity across teams on goals, outcomes, and timelines. Manage project priorities, deadlines, and deliverables. Contribute to the multi-year strategy to evolve Airbnb’s Cloud Platform Design, develop, test, deploy, maintain, and enhance the Airbnb compute platform. Your Expertise: BS, MS or Ph.D. in computer science or related field, or equivalent work experience 12+ years of relevant work experience in infrastructure 4+ years of expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). Experience setting technical direction, planning, and successfully executing on large projects spanning multiple teams Kubernetes Experience is required. Istio/Envoy Experience is preferred. Passionate about efficiency, availability, quality and developer experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $244,000—$305,000 USD

Lead a team of software engineers to build core data platform capabilities for Airbnb. Define a multi-year vision to unify how derived data is produced, consumed, and served in online contexts. | Candidates should have 9+ years of software development experience, including 3-5 years managing an engineering team. A strong understanding of distributed systems and experience with developer-facing platforms or data-intensive systems is required. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join As part of the Application Platforms organization, the Data Frameworks team builds foundational data products that enable scalable, consistent, and performant access to application data across Airbnb. We serve a broad set of internal partners - including product engineering, machine learning, and infrastructure teams - by providing interfaces that bridge the gap between transactional and analytical data needs. Our work enables engineers and systems across Airbnb to model, transform, and serve data effectively through unified, intuitive frameworks. The Difference You Will Make Lead a team of software engineers building core data platform capabilities that power application-level use cases across Airbnb. Define and execute on a multi-year vision to unify how derived data is produced, consumed, and served in online contexts. Evolve and scale a suite of services, APIs, and data models that are central to our application and ML infrastructure. Partner with engineering and product teams to standardize entity-based access patterns, improve data reliability, and reduce integration overhead. Drive adoption of platform capabilities by collaborating closely with partner teams to deeply understand their use cases and deliver intuitive solutions. Build and grow a healthy, high-performing team that emphasizes product thinking, technical depth, and developer empathy. A Typical Day Collaborate with Staff+ engineers, TPMs, and cross-functional stakeholders to define team strategy and execution plans. Review and provide feedback on technical designs related to system and API design, and serving patterns. Support the team in operational excellence, reliability, and continuous improvement of core systems. Mentor team members, provide coaching and career development, and foster a culture of curiosity and ownership. Represent the team in broader planning forums, driving alignment and contributing to org-wide platform strategy. Your Expertise 9+ years of relevant software development industry experience with at least 3-5+ years of managing an engineering team in a fast paced tech environment with a BS or MS in CS or relevant field. Experience leading software engineering teams building developer-facing platforms or data-intensive systems. Strong understanding of distributed systems, application-layer APIs, and event-driven architectures. Proficiency with technologies such as: Apache Kafka, GraphQL, Apache Flink, Apache Spark, or other streaming/batch processing frameworks, Materialized views and data serving layers, Opensearch, Elasticsearch Familiarity with building ML-aware data pipelines or data products that support personalization, trust, or search applications. Strong product and stakeholder instincts, with the ability to balance long-term platform vision with near-term delivery. Excellent communication and cross-functional collaboration skills. Passion for mentoring engineers and scaling healthy team culture. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

Design and maintain tools for service reliability, collaborate on scalable service design, lead incident response, and mentor team members. | 9+ years experience, strong coding in Java/Python/Go, experience with distributed systems, cloud platforms, containerization, and incident management. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join We are looking for a Staff Software Engineer to join our Site Reliability Engineering team. As a Staff Software Engineer in SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business. The Difference You Will Make In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand. Additionally, as an essential part of this role, you will serve as an active member of our first responder SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizing the impact on our customers and business. This aspect of your work will require not just strong technical acumen, but also excellent communication and coordination skills, resilience under pressure, and a firm commitment to our culture of blamelessness and continuous learning. A Typical Day • Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting. • Collaborate with other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation. • Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation. • Work with SREs to understand the challenges they face in operating our services and develop tools and systems to help them manage these challenges. • Participate in incident response and post-mortems to identify and address systemic issues. • Continuously evaluate new technologies and industry best practices to improve our SRE tooling and incident response procedures. • Gain and maintain an intimate understanding of how the critical parts of the site work (services, infrastructure, tooling, and processes) • Lead high-urgency incident management and mentor less-experienced team members in effectively handling incidents. • Contribute to better incident retrospectives, driving improvements in our overall reliability and incident response time. Your Expertise • Bachelor's degree in Computer Science or related field. • 9+ years of experience in software engineering or SRE roles, with a focus on large scale distributed systems. • Strong coding skills in at least one programming language, such as Java, Python, or Go. • Experience with distributed systems and service-oriented architectures. • Experience with cloud computing platforms such as AWS or Google Cloud Platform. • Strong conviction in software development best practices, including version control, automated testing, and continuous integration and delivery. • Experience with containerization technologies such as Docker and Kubernetes. • Excellent problem-solving and analytical skills, with a strong attention to detail. • Ability to work effectively in a fast-paced and dynamic environment. • Strong communication and interpersonal skills. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

Lead engineering teams to design and build AI-driven growth platforms, collaborate with cross-functional teams, mentor engineers, and drive technical and product excellence. | 9+ years experience, proficiency in major backend languages like Java/Python, experience with modern frontend frameworks, delivering end-to-end products, and strong communication skills. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples: • Growth Platform: Designed to increase supply and retain existing hosts. • Policy Platform: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges. • Community Platform: Establishes a social platform to drive community enablement, collaboration, and success. • Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own. • Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests. The Difference You Will Make: Our team is building an AI driven growth platform to serve as a true growth engine for Airbnb's supply expansion. This platform will leverage AI-driven intelligence to provide sales insights, meet diverse supply needs, help current hosts achieve greater success on the Airbnb platform, and build lead funnels to attract more high-quality hosts to Airbnb. There is immense potential for AI-driven initiatives to revolutionize the supply funnel at Airbnb. This role presents an exciting opportunity to create a unique and impactful platform that addresses complex business challenges. In this position, you will closely collaborate with and influence stakeholders across technical, business, product, and design teams to identify, scope, and deliver critical initiatives. As you lead efforts across these stakeholders and work with a distributed team of engineers, you will also actively contribute to prototyping, evaluating, and implementing solutions. This is your chance to make a lasting impact on Airbnb's growth trajectory and technology landscape! A Typical Day: • Design the future state of our technical systems by combining a strategic understanding of our highest level product goals with a deep understanding of our existing systems to inform the right technical and product tradeoffs for both short and long term • Lead engineers—both inside and outside your immediate team—in building out these technical solutions • Participate in the development of product and UX requirements by engaging early and often with designers, product managers and other stakeholders to help steer teams on the most efficient path towards overall goals • Nurture a culture of technical quality from design, through code review, to production operations • Mentor other engineers in developing their technical and collaboration skills • Identify and propose solutions to problems coming in the way of technical and product engineering excellence • Collaborate with internal teams across the tech community, Hosting, Guest and Mobile and data engineering. Your Expertise: • 9+ years of relevant software development industry experience in a fast-paced tech environment • Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python) and experience with modern frontend frameworks (e.g., React, Angular, Vue.js) • Proven track record of delivering end-to-end products in a collaborative environment, from ideation and planning to implementation and launch • Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms • Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners • Passion for creating intuitive user experiences and a keen interest in data systems and analytics • Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality • Strong understanding of how deep backend systems are expressed in the UX shown to customers • End-to-end mentality that transcends team boundaries and helps find globally optimal solutions • Excellent communication skills and the ability to work well within a team and with teams across the engineering organization • Passionate about efficiency, availability, system quality and user experience • Passionate about building AI-driven applications that deliver innovative and impactful solutions Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

Manage global survey programs and listening frameworks to drive customer insights and operational improvements across multiple stakeholder teams. | 6-10 years in business analytics or customer experience, experience with survey tools and metrics like NPS and CSAT, strong project management and data fluency, BA required, MBA preferred. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Every day, Airbnb Hosts offer unique stays and experiences for guests at millions of Airbnb listings around the world. To better understand the needs of Hosts, guests, and communities, Airbnb continually listens to customer feedback. This feedback makes it possible for Airbnb to improve our platform and services, and the way we do business. Within Global Operations, the Survey Ops Program Manager will be part of a broader network at Airbnb focused on listening excellence. In this role, you will contribute to global listening strategy, metric development, and listening frameworks for business stakeholders. The Difference You Will Make: You will own listening framework requirements for stakeholder teams, survey program management, digital listening funnels, survey vendor relationships, voice of customer analyses, and voice of customer dashboards. You will be an expert on key metrics and any impacts to these metrics from a survey audience or survey operations perspective, at any given time. This role will also partner across teams on a backlog of experiential fixes, and regularly present updates at relevant stages of the survey lifecycle: survey requirements, operations, designs, plans, analyses, insights and findings. A Typical Day: • In this position, you will own listening channels that contribute to our Global Operations Net Promoter Score (NPS) and Customer Satisfaction (CSAT) insights. • Your area of listening will be focused in terms of building out frameworks and requirements for targeted audiences and stakeholder teams. • Projects you own will include surveys, feedback tools and research projects, as well as dashboards, summary analyses and survey metric reporting. • You will regularly connect with vendors supporting surveys and research, produce dashboards and analyses as needed, and represent your immediate team across broader international and cross-functional employee working groups. Your Expertise: • Proven track record of driving global surveys and customer research • Strong fluency with data and analytics, with SQL skills preferred • Experience in metric development and maintenance at the company level (CSAT, NPS, Effort Score), • Highly skilled at working seamlessly across multiple stakeholders and functions • Highly organized, with the ability to track numerous programs, projects, and tasks • Confident and comfortable when working with other functions at various levels • Strong work ethic that blends well with a hard-working team of peers • Proven track record in understanding and presenting data and success metrics • Strong presentation skills, ability to synthesize data and insights into meaningful stories • Curious learner with passion for customer insights-to-action. • BA required. MBA or equivalent experience preferred. CCXP, PMP or Net Promoter Certified a plus. • Business and data analysis, and project management experience, plus 6-10 years business analytics, experience in customer advocacy, customer experience. • Experience in support operations, hospitality, technology and/or start up environments ideal. • Tool Experience – G Suite, Medallia, Qualtrics, Sprinklr, User Voice, Excel, JIRA, Asana Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

You will be responsible for driving projects that increase the productivity of the Android community at Airbnb and unlock new capabilities through frameworks and tooling. Collaborate with team members and cross-functional partners to identify opportunities for improving developers’ productivity. | The role requires 9+ years of industry experience building Android apps using Kotlin and experience in building frameworks and build systems. Additional experience with Jetpack Compose and Android Studio plugins is a plus. | Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Android Platform team’s mission is to provide best-in-class experience for Android development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and IDE integrations. Our latest projects include Trio, an Android framework for Jetpack Compose screen architecture, and Focus Mode, an Android Studio plugin to supercharge IDE & Sync performance, among many others. The Difference You Will Make: In this role, you’ll be responsible for driving projects that increase the productivity of the Android community at Airbnb and unlock new capabilities through a combination of frameworks and toolings. A Typical Day: Collaborate with team members & cross functional partners to identify opportunities for improving our developers’ productivity. Drive roadmap projects and deliver high quality results to further our mission. Improve our existing frameworks & build system to deliver on our ambitious vision. Your Expertise: 9+ years of industry experience building Android apps using Kotlin. Experience building frameworks and build-systems (using Gradle, Bazel, etc.) Deep technical understanding of how dependency injection systems work (e.g. Dagger) Experience building code generation tools (e.g. annotation processors, KSP, Kotlin compiler plugins) Experience working in medium to large-scale codebases. [Nice to have] 2+ years of experience using Jetpack Compose. [Nice to have] Experience building Android Studio / IntelliJ IDEA plugins. [Nice to have] Experience using Compose for desktop. Ability to travel to the San Francisco office for about a week each quarter for gatherings. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD