AFL Telecommunications

Handling administrative tasks, customer service, and office organization. | High school diploma or GED, 2+ years of work experience, proficiency in MS Office, Oracle, Salesforce, and strong communication skills. | AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. What We Offer: A hybrid in office schedule for qualifying employees Flexible time off policy 401K Company match (up to 4% - dollar for dollar) Professional development, training, and tuition reimbursement programs Excellent medical, dental, vision, and life insurance policy options Opportunities for career advancement with an industry leading company! Responsibilities Answer incoming telephone calls, determine purpose of callers and forward to appropriate personnel or department. Answer general inquiries. Welcome on-site visitors, determine nature of business and announce visitor to appropriate personnel. If applicable, ensure AFL host adheres to the guidelines for foreign visitors. Maintain the visitor log and visitor badges Order, receive and maintain all office and kitchen supplies Organize and distribute incoming mail Ensure office organization in order to maintain a professional office appearance General data entry as needed Create and distribute daily reports to applicable individuals May review and edit product materials, or other documents Perform customer service audits to ensure accuracy and report findings Adhere to and promote the environmental, health & safety policies of AFL Qualifications High school diploma or GED 2+ years of previous work experience Customer service and data entry experience Excellent verbal and written communication skills Proficient with MS Office, Oracle and Salesforce.com Effectively manage and prioritize multiple tasks or requests in a fast-paced environment. Accurate and prompt processing of tasks and transactions Personal Qualities Attention to detail Picks up on new tasks quickly Possess excellent collaboration skills to ensure good working relationships within the business unit Strong problem solver; Ability to think outside the box and make suggestions for improvements with processes and procedures Working Conditions General office setting. Incumbent may be required to enter the production and/or shipping/receiving areas on occasion. Base salary ranges from $25 - $35/Hour

Manage deployment activities, staff technicians, coordinate with partners, and report to leadership. | Bachelor's degree with 6-8 years of experience managing technician teams, telecom background preferred, proficiency in MS Office and project management tools. | KEY RESPONSIBILITIES: Manage day-to-day deployment activities across multiple field projects in North America. Ensure project sites are staffed with qualified technicians and service partners. Collaborate with recruiting and training teams to onboard and upskill field staff. Coordinate closely with project managers and deployment partners to meet project demands. Interview and assess technicians, deploy tiger teams, and manage resource assignments. Provide detailed field activity reporting to senior leadership. IDEAL CANDIDATE PROFILE: Bachelor's degree with 6–8 years of relevant experience (or equivalent combination). Strong background in managing large technician teams and telecom deployments. Proven leadership, organizational awareness, and decision-making ability. Excellent planning, scheduling, and coordination skills. Proficiency in MS Office, Microsoft Project, Zoom, Teams, PowerBI, and other tools. Ability to operate independently while aligning with high-level department goals. SCOPE: Ensures NA deployment projects are staffed with appropriate field technicians to execute the scope of work. Works with service partners directly to help manage the day-to-day activities of the technicians. Helps identify and work to train incoming resource to Ciena methods and standards also can guide technicians to online training and Client bootcamps to advance skill levels. Coordinate between internal and external teams to ensure the techs are properly trained and equipped. Can prepare detailed reports on field activity and report to senior leadership. PROFILE: Coordinates franchise PMs and deployment service partners to ensure. all deployment projects are staffed appropriately every week. Interfaces with project management to determine weekly project start requirements. Interfaces with deployment partners to confirm resource availability. Interviews field technicians for tiger team support. Engages tiger teams to provide project support. Can interview technicians and determine qualifications. EDUCATION AND EXPERIENCE Bachelor’s degree in related field from a college or university with six to eight years related experience. Equivalent combination of education and experience. Strong management background able to manage many technicians. Telecommunication background is a plus. CANDIDATE PROFILE Customer Focused - Acts to add value to customer relationship through concrete actions and decisions. Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions. Judgment - Makes Complex decisions/Judgment considering multiple alternatives. Decisiveness - Delivers decisions in the face of completing alternatives. Developing Others - Creates Development Opportunities to foster the teams learning. Organizational Awareness - Understands formal and informal structure and the climate / culture of the organization. Understands JIT (Just in Time) concepts as they pertain to EF&I Field Projects Outstanding planning, scheduling, and coordination skills Is self-motivated and can work from high level departmental goals A team player that will work well in a cross functional team environment Must have proficiency with various software applications including Microsoft Word, PowerPoint, Excel, Microsoft Project, Zoom, Microsoft Teams, PowerBI and complex databases. ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Lead technical strategy and customer relationships for optical connectivity in large-scale data center deployments, managing product development and market positioning. | Bachelor's degree in engineering or technical field with 5+ years experience in data center deployments and fiber optic connectivity, plus strong communication and organizational skills. | AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. What We Offer: Flexible time off policy Remote Office Schedule (outside of Dallas/Fort Worth area) Hybrid: After gaining knowledge of our environment, there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely 401K Company match (up to 4% - dollar for dollar) Professional development, training, and tuition reimbursement programs Excellent medical, dental, vision, and life insurance policy options Opportunities for career advance with an industry leading company! Responsibilities Act as technical lead for all optical connectivity within assigned customer(s) Maintain strong technical relationships and trust with key influencers Maintain a customer-specific technology and business strategy overview Map and continuously update technical org structures of key accounts Fully understand customer’s data center architecture and maintain up to date drawings Create and maintain a customer technology roadmap based on market trends Drive technical influence to ensure AFL is seen as a primary technology partner Track and report monthly strategic activity and customer updates Coordinate technical content and presentations for customer sync meetings Participate in regular stakeholder meetings, with minimum quarterly cadence Collaborate with Sales, Product Management and Engineering teams to meet customer needs Identification of customer road maps, specific pain points and potential paths to eliminate pain points Influence major technical changes at the earliest stage, ensuring that AFL is the primary technology partner for assigned customer Translate customer requirements into actionable tasks for AFL Work with Product Line Managers and Engineering to develop innovative solutions Define and document new product needs using the NPAF process Manage pipeline of New Product developments and act as customer liaison through the development process Manage customer drawing creation and approvals within the required timeframes Participate in technical testing, demos, and implementation of solutions Align closely with Commercial teams, GAMs, and Program Managers Monitor and interpret market trends and competitor strategies Represent AFL at industry-leading conferences and standards meetings Align with Fujikura and Industry partners to drive future-focused product initiatives Provide thought leadership through white papers, technical content, and external publications Qualifications Bachelor’s Degree in Engineering, Science, or a technical field 5+ years of experience in large-scale data center deployments Deep understanding of fiber optic connectivity and data center infrastructure Ability to create technical drawings in Visio. Experience in both active and passive networking technologies Familiarity with tools such as Oracle, GP, SFDC, Visio, and MS Office Personal Qualities Excellent oral and written communication skills Strong organizational and documentation skills Resilient, proactive, and solution-oriented mindset Collaborative and confident in cross-functional teams Independent thinker with a global business perspective Detail-oriented, strategic, and customer-focused Working Conditions Remote or hybrid working arrangement Travel required: 25–50% (domestic and international) Participation in technical and strategic meetings with customers Attendance at industry events and standards organizations