Acro Service Corp

Manage and resolve helpdesk inquiries via email and phone, troubleshoot issues, and maintain accurate records. | Requires 1+ years of experience with the Ivalua platform, strong communication skills, and the ability to work independently. | Job Summary: • The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. • This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Key Responsibilities: • Process and respond to helpdesk emails and phone calls in a timely and professional manner Troubleshoot and respond to suppliers with solutions to their inquiries Manage and maintain accurate records of helpdesk interactions • Provide exceptional customer service and ensure a positive experience for all users Skills Required • Strong communication and interpersonal skills • Basic technical knowledge and problem-solving skills • Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills Experience Required • Previous experience with the Ivalua Source-to-Pay platform Education Required • 3+ Years with High School Diploma | 1+ Years with AA

Support and maintain .NET applications and Windows infrastructure, manage Rhapsody-based public health data exchange workflows, and contribute to legacy system modernization planning. | Extensive Rhapsody Integration Engine experience, strong SQL and .NET skills, Windows Server and PowerShell proficiency, and ability to support public health data exchange systems. | Job Title: Business Systems Analyst/Programmer Duration: 12 Months Location: Remote JOB DESCRIPTION: This position will support and maintain existing Rhapsody, .NET-based applications and infrastructure, assist with troubleshooting and automation, and play a key role in planning and guiding a modernization effort for legacy systems. The resource will also contribute to evaluating and recommending technologies and tools to support the modernization of our disease surveillance and data infrastructure. A critical requirement for this role is strong experience with the Rhapsody Integration Engine, as the contractor will be responsible for managing and enhancing public health data exchange workflows. Familiarity with Oracle PL/SQL is a plus and will support data-related tasks but is not a primary focus of the role. Primary Responsibilities • Support and troubleshoot existing .NET applications and Windows-based infrastructure • Develop and maintain scripts and tools using PowerShell and SQL • Assist in the planning and strategic direction of a modernization initiative involving legacy systems and data integration • Evaluate and recommend modern technologies and tools to support disease surveillance and data infrastructure modernization • Collaborate with internal teams to assess current architecture and recommend improvements • Provide documentation and knowledge transfer to internal staff Public Health Data Exchange Responsibilities: • Manage and optimize data exchange processes between external organizations, DPH, and CDC • Configure, monitor, and troubleshoot interfaces using the Rhapsody Integration Engine • Maintain and enhance HL7 message routing, transformations, and mappings • Troubleshoot and maintain the NEDSS Base System (NBS) • Implement upgrades and new functionality/modules (e.g., pages) • Maintain ancillary systems such as NBS Utilities and the ELR data store Required Skills • Extensive experience with Rhapsody Integration Engine, including interface development, message transformation, and troubleshooting • Strong SQL development and troubleshooting skills • Proficient in C# and .NET Framework • Experience with Windows Server administration • Familiarity with IIS (Internet Information Services) • Power Shell scripting for automation and maintenance • General Windows OS troubleshooting and support • Ability to contribute to planning and architectural discussions for system modernization • Experience evaluating and recommending modern technologies and tools for data systems • Ability to support public health data exchange systems and workflows Nice to Have • Experience with Oracle PL/SQL • Familiarity with HL7 or FHIR standards • Experienceusing TFS (Team Foundation Server) • Knowledge of NBS/NEDSS systems and workflows • Experience with SMTP and SFTP protocols • Understanding of public health messaging vocabularies and clinical coding systems such as LOINC, SNOMED, and ICD-10-CM The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.