Acro Service Corp

Compensation

Full Description

Job Summary: • The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. • This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Key Responsibilities: • Process and respond to helpdesk emails and phone calls in a timely and professional manner Troubleshoot and respond to suppliers with solutions to their inquiries Manage and maintain accurate records of helpdesk interactions • Provide exceptional customer service and ensure a positive experience for all users Skills Required • Strong communication and interpersonal skills • Basic technical knowledge and problem-solving skills • Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills Experience Required • Previous experience with the Ivalua Source-to-Pay platform Education Required • 3+ Years with High School Diploma | 1+ Years with AA