Acrisure

Manage team operations and client service delivery, coordinate with account associates, assist producers, and oversee insurance renewal processes. | Requires Property & Casualty insurance license, 5+ years insurance or related business experience, strong computer skills, and excellent communication and organizational skills. | Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities: • Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload. • Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members. • Assists Producers and Account Executives with Client service commitments. • Ensures service standards are met, trends are identified, and process improvements are implemented on the team. • Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success. • Manages the new business and renewal process, as well as oversees day to day client changes. • Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals • Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes. • Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting. • Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter. • Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file. • Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests. Requirements: • Current Insurance License in Property & Casualty for the state in which your agency office is located. • Ability to work toward professional designation. • Must be comfortable in an electronic environment with strong computer skills. • Strong working knowledge of Word, PowerPoint, and Excel. • Excellent people skills and ability to work well in a team environment. • Excellent verbal and written communication skills. • Strong organizational skills and attention to detail.  Education/Experience: • High school diploma (college preferred) • Bachelor's Degree in a Business or related field OR equivalent relevant experience • A minimum of 5 years' experience within the insurance industry or business-related experience Physical Demands: • Position entails long periods of remaining stationary, whether in a seated or standing position • Must have access to a reliable source of transportation. Some travel may be required. • Frequent and extended screen exposure and a large amount of typing Benefits and Perks: • Competitive compensation • Generous vacation policy, paid holidays, and paid sick time • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) • Company-paid Short-Term and Long-Term Disability Insurance • Company-paid Group Life insurance • Company-paid Employee Assistance Program (EAP) and Calm App subscription • Employee-paid Pet Insurance and optional supplemental insurance coverage • Vested 401(k) with company match and financial wellness programs • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options • Paid maternity leave, paid paternity leave, and fertility benefits • Career growth and learning opportunities • ...and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please emailleaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. Welcome, your new opportunity awaits you. #LI-DK1 Pay Details: The base compensation range for this position is $39,568 - $60,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Set up and maintain online enrollment systems, manage data exchange and audits, support client onboarding and renewals, and ensure system functionality. | Minimum 2 years technical employee benefits experience, strong organizational and communication skills, proficiency with software applications, and preferably Life/Health Agent License. | Job Description About Us: Acrisure's West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership. Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. Job Summary: Assists in the set-up of new groups and ongoing maintenance in web portal and on-line enrollment system. Works with outside vendors to complete required filing and reporting. Assists in the on-boarding of new clients and/or renewal of existing client's utilizing on-line enrollment systems, incl. set up new groups/plan documents/system enhancements. Works with programmer(s) to maintain functionality of current on-line enrollment system. Assists with reviewing discrepancy reports and audits on-line enrollment system and web portal to ensure accurate information is being captured and/or displayed in both systems. Responsibilities: • Complete system builds, renewal updates, and troubleshooting of Employee Navigator system. • Carrier EDI and Data Exchange set-up, review, auditing, and discrepancy report management. • May support carrier, payroll, and TPA connections within platforms and audit, as required. • Perform reporting and analytical audits for ACA. • May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads. • Supports internal and external software/systems to ensure optimal functionality. • Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions • Follow pre-set processes and procedures for all Technology Team tasks. • Follow all Quality Assurance (QA) processes and procedures. • Work closely with the Account Management team for specific data requirements and client communication needs. • May attend virtual or in-person conferences to further education. • Foster a positive working environment within the Tech Team and all Acrisure partners. • Communicate clearly and professionally to all internal and external parties. • This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* Requirements: • Strong organizational and time management skills, along with a demonstrated attention to detail • Professional verbal and written communication skills • Strong ability to analyze, interpret, and communicate data and reporting. • Proficient in understanding elements of plan structure, design and function • Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect. • Effective time management, and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines. • Understanding of Benefit Administration • Strong technical aptitude and ability to learn and use a variety of software applications. • Proficient in Microsoft Office Suite • Ability to work independently and as a member of a team. • Position may be remote/hybrid. When working remote, you must have a designated work area, free from distractions. Education/Experience: • Minimum 2 years of technical employee benefits experience • Life/Health Agent License preferred. Benefits & Perks: • Competitive Compensation • Industry Leading Healthcare • Savings and Investments • Charitable Giving Programs • Opportunities for Growth • Parental Leave • Generous time away The base salary range for this position is $70,000-$90,000annually. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Pay Details: The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Set up and maintain online enrollment systems, manage data exchange and audits, support client onboarding and renewals, and collaborate with account management and tech teams. | Minimum 2 years technical employee benefits experience, strong organizational and communication skills, proficiency with software applications, and preferably a Life/Health Agent License. | Job Description About Us: Acrisure's West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership. Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. Job Summary: Assists in the set-up of new groups and ongoing maintenance in web portal and on-line enrollment system. Works with outside vendors to complete required filing and reporting. Assists in the on-boarding of new clients and/or renewal of existing client's utilizing on-line enrollment systems, incl. set up new groups/plan documents/system enhancements. Works with programmer(s) to maintain functionality of current on-line enrollment system. Assists with reviewing discrepancy reports and audits on-line enrollment system and web portal to ensure accurate information is being captured and/or displayed in both systems. Responsibilities: • Complete system builds, renewal updates, and troubleshooting of Employee Navigator system. • Carrier EDI and Data Exchange set-up, review, auditing, and discrepancy report management. • May support carrier, payroll, and TPA connections within platforms and audit, as required. • Perform reporting and analytical audits for ACA. • May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads. • Supports internal and external software/systems to ensure optimal functionality. • Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions • Follow pre-set processes and procedures for all Technology Team tasks. • Follow all Quality Assurance (QA) processes and procedures. • Work closely with the Account Management team for specific data requirements and client communication needs. • May attend virtual or in-person conferences to further education. • Foster a positive working environment within the Tech Team and all Acrisure partners. • Communicate clearly and professionally to all internal and external parties. • This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* Requirements: • Strong organizational and time management skills, along with a demonstrated attention to detail • Professional verbal and written communication skills • Strong ability to analyze, interpret, and communicate data and reporting. • Proficient in understanding elements of plan structure, design and function • Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect. • Effective time management, and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines. • Understanding of Benefit Administration • Strong technical aptitude and ability to learn and use a variety of software applications. • Proficient in Microsoft Office Suite • Ability to work independently and as a member of a team. • Position may be remote/hybrid. When working remote, you must have a designated work area, free from distractions. Education/Experience: • Minimum 2 years of technical employee benefits experience • Life/Health Agent License preferred. Benefits & Perks: • Competitive Compensation • Industry Leading Healthcare • Savings and Investments • Charitable Giving Programs • Opportunities for Growth • Parental Leave • Generous time away The base salary range for this position is $70,000-$90,000annually. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Pay Details: The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Manage client relationships, ensure retention and growth, handle renewals and complaints, leverage technology for service delivery and cross-selling insurance products. | Must hold applicable insurance licenses, have 2+ years in account management or related role with insurance experience, strong client management skills, and proficiency with account management software. | About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Personal Lines Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Personal Lines Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships. The Account Manager will also leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with all their commercial insurance needs. Key Responsibilities: 1. Client Relationship Management: • Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for assigned book of business. • Understand client needs and objectives, providing strategic recommendations and tailored solutions. Proactivity communicates and coordinates renewals and relationships. • Maintain timely and accurate updates and changes on policies for assigned customer activity in Agency Management System and related customer engagement software where applicable. • Maintain consistent and ongoing engagement throughout the customer lifecycle. 2. Strategic Engagement and Execution: • Implement and monitor data driven and customer tailored marketing or awareness campaigns. • Ensure customer engagements are valuable, drive industry or solution awareness and delivered timely to exceed client expectations. • Attain retention and growth targets for assigned customer block by leveraging proactive data driven customer engagement tools and awareness campaigns. 3. Strategic Planning and Support: • Contribute to the identification of new opportunities for client growth and expansion of services. • Share client engagement best practices with peers. • Stay updated with industry trends and best practices to provide clients with cutting-edge solutions and services. 4. Coordination and Collaboration: • Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third-party partners. • Collaborate with the Digital Employee Commercial Team Leader to address any challenges and continuously improve service delivery. • Support cross-functional initiatives that enhance the overall digital strategy and contribute to client success. • Drive client adoption of self-service tools and enrollment capabilities. 5. Client Success and Value Delivery: • Ensure clients receive exceptional value from Acrisure's digital services, going above and beyond to exceed expectations. • Promote additional digital services and solutions that can further support client objectives and business growth. • Drive innovation within client accounts, introducing new ideas, tools and approaches that enhance the overall client relationship. • Meet or exceed client retention and satisfaction metrics through a highly consultative and technology first approach. • Perform other tasks or projects as requested by service team or region leadership. Requirements: Required Qualifications • Strong client management and relationship-building skills, with a client-focused approach. • Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. • Experience using account management software. • Ability to multitask across multiple systems and workflows. • Ability to work collaboratively in a team environment and manage multiple projects simultaneously. • Creative problem-solving abilities and a passion for customer service. Preferred Qualifications • Prior experience and proficiency with Applied Epic Education and Experience: Required Qualifications • Hold applicable insurance licenses • Minimum of 2 years of experience in account management, or a related role and possess and has held a current license for over 1 year. • Proven experience in managing client relationships and achieving retention targets. • Experience in remarketing clients across multiple carriers, delivering client proposals and providing consultation regarding solutions available. • Ability to account round and cross sell products to broaden the total client relationship. Preferred Qualifications • Bachelor's degree in business administration, or related field experience Benefits and Perks: • Competitive compensation • Generous vacation policy, paid holidays, and paid sick time • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) • Company-paid Short-Term and Long-Term Disability Insurance • Company-paid Group Life insurance • Company-paid Employee Assistance Program (EAP) and Calm App subscription • Employee-paid Pet Insurance and optional supplemental insurance coverage • Vested 401(k) with company match and financial wellness programs • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options • Paid maternity leave, paid paternity leave, and fertility benefits • Career growth and learning opportunities • ...and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please emailleaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. Welcome, your new opportunity awaits you. #LI-VM1 Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.