Acrisure

Providing client service, managing accounts, and supporting insurance policy processes. | Requires commercial insurance experience, licensing, and knowledge of agency management systems, which you do not possess. | Location: This position must be based in: Georgia, Alabama, North Carolina, South Carolina, Florida or Tennessee (Remote or Hybrid) Department: Commercial Lines (Condo/Home Associations/Hospitality) About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. About The Role This position will have a primary responsibility for policy maintenance and service of an assigned portion of accounts. Maintain a high level of client retention by managing the day-to-day service needs of our clients and constantly work toward strong client relationships. Market and service accounts in accordance with the platform objectives and procedures. Contribute to the profitable growth of the platform by achieving retention and renewal goals, proactive account rounding, up-selling of limits/coverages and by providing extraordinary client service. Responsibilities: Establish and maintains a strong relationship and assists the client advisors in making decisions on account updates and coverage for accounts ranging from mid-size to large accounts with moderate complexities. Collaborate with the client advisor to review exposures and insurance programs for assigned clients, determine if carrier is the best fit for the client while considering coverage, protection, and cost. Collaborate with client advisors to market, quote, and prepare the proposal for the client from both a risk management and insurance prospective to decide upon the “best” way to manage the customer’s risk. Provide day-to-day service, anticipate customer’s needs, and respond to client issues/questions in a timely manner. Handles initial report of claims and following up to ensure that the claim is properly progressing, and customer’s needs are being met. Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (policy endorsements, claims, etc.). Complete account reviews. Attempt to round-out each customer’s insurance portfolio including, the solicitation of additional commercial and personal lines insurance where applicable and maintain customer records in accordance with procedures. Keeps customers up to date on “pending changes” in the insurance world that may impact their insurance coverage. Assists or completes other tasks as directed by platform management. Provide timely, professional, accurate communication to client, team, and carrier representatives. Keep and maintain confidentiality of client records and communication. Seeks referrals from clients and follows through to help generate new business. Refers current and prospective clients to Benefits Department and Personal Insurance for solicitation of those lines of business. Coach and mentor junior members of the commercial lines, may lead team meetings and initiatives. Comply with agency standards, policies, and procedures. *This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* Requirements: Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence. Must have a high level of understanding accounting or strong math skills. High degree of critical thinking; ability to problem solve when the answer is not readily apparent. Demonstrated attention to detail, producing outcomes with minimal errors. Ability to adapt well to change in direction and priority in a fast-paced environment. Ability to demonstrate advanced level proficiency with a variety of technology including MS Office Knowledge of Agency Management Systems; Applied Epic a plus. Able to function independently and as part of a team. Complies with continuing education requirements for agent licensing as well as professional designations. Keeps informed regarding industry information, new production information, coverages, and technology to continually improve knowledge and stay current. Education/Experience: Bachelor’s degree’s degree and/or 5+ years commercial insurance experience or recognized equivalent is required. Hold and maintain appropriate state Property and Casualty Insurance License for South Carolina. Initiate, obtain, and maintain (CISR elite, CIC, or other advanced designations). #LI-SS1 #LI-Remote Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Manage and nurture client relationships, ensure retention and growth, and leverage technology to enhance service delivery. | Experience in account management, client relationship skills, and relevant licenses or certifications in insurance. | Job Title: Account Manager - Personal Lines Department: Digital Service Center About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking a Personal Lines Account Manager to join our growing team. The Personal Lines Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Personal Lines Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships. The Account Manager will also leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with all their personal lines insurance needs. Responsibilities: 1. Client Relationship Management: Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for assigned book of business. Understand client needs and objectives, providing strategic recommendations and tailored solutions. Proactively communicate and coordinate renewals and relationships. Maintain timely and accurate updates and changes on policies for assigned customer activity in Agency Management System and related customer engagement software where applicable. Maintain consistent and ongoing engagement throughout the customer lifecycle. 2. Strategic Engagement and Execution: Implement and monitor data driven and customer tailored marketing or awareness campaigns. Ensure customer engagements are valuable, drive industry or solution awareness and delivered timely to exceed client expectations. Attain retention and growth targets for assigned customer block by leveraging proactive data driven customer engagement tools and awareness campaigns 3. Strategic Planning and Support: Contribute to the identification of new opportunities for client growth and expansion of services. Share client engagement best practices with peers Stay updated with industry trends and best practices to provide clients with cutting-edge solutions and services. 4. Coordination and Collaboration: Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third-party partners. Collaborate with the Digital Employee Personal Team Leader to address any challenges and continuously improve service delivery. Support cross-functional initiatives that enhance the overall digital strategy and contribute to client success. Drive client adoption of self-service tools and enrollment capabilities. 5. Client Success and Value Delivery: Ensure clients receive exceptional value from Acrisure’s digital services, going above and beyond to exceed expectations. Promote additional digital services and solutions that can further support client objectives and business growth. Drive innovation within client accounts, introducing new ideas, tools and approaches that enhance the overall client relationship. Met or exceed client retention and satisfaction metrics through a highly consultative and technology first approach. Perform other tasks or projects as requested by service team or region leadership. Requirements Strong client management and relationship-building skills, with a client-focused approach. Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. Experience in Applied EPIC or similar account management software. Ability to multitask across multiple systems and workflows. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Creative problem-solving abilities and a passion for customer service. Education and Experience: Bachelor’s degree in business administration, or a related field experience preferred. Hold applicable insurance licenses. Minimum of 2 years of experience in account management, or a related role and possess and has held a current license for over 1 year. Proven experience in managing client relationships and achieving retention targets Experience in remarketing clients across multiple carriers, delivering client proposals and providing consultation regarding solutions available. Ability to account round and cross sell products to broaden the total client relationship. #LI-VM1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Manage client relationships, oversee service delivery, and coordinate team activities in an insurance setting. | Requires an insurance license, industry experience, and familiarity with insurance processes, which are not present in your background. | About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities: Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload. Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members. Assists Producers and Account Executives with Client service commitments. Ensures service standards are met, trends are identified, and process improvements are implemented on the team. Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success. Manages the new business and renewal process, as well as oversees day to day client changes. Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes. Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting. Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter. Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file. Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests. Requirements Required Qualifications Current Insurance License in Property & Casualty for the state in which your agency office is located. Ability to work toward professional designation. Must be comfortable in an electronic environment with strong computer skills. Strong working knowledge of Word, PowerPoint, and Excel. Excellent people skills and ability to work well in a team environment. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Education and Experience: Required Qualifications High school diploma (college preferred) Bachelor’s Degree in a Business or related field OR equivalent relevant experience A minimum of 5 years' experience within the insurance industry or business-related experience Benefits and Perks: Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Pay Details Pay Range: if applicable Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. #LI-DK1 #LI-Hybrid Welcome, your new opportunity awaits you. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Provide claims-related guidance and support to clients, coordinate claim reviews, and ensure proper documentation and resolution. | Requires at least 5 years of experience interpreting and applying New York Labor Law in construction, with property & casualty insurance licensing preferred. | Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Acrisure is seeking a Claims Consultant with knowledge of New York Labor Law in construction to join our growing team. This role provides consultative and technical guidance to clients on claims-related matters, including targeted claim reporting, serving as a liaison between clients, carriers, and business partners, and coordinating claim reviews. The consultant develops, implements, and monitors customized Claim Service Plans, provides contract interpretation and coverage analysis, assists clients in resolving claim issues, and facilitates tailored internal and external training programs, applying sound judgment and subject-matter expertise. Appropriate insurance licensing and full functional knowledge of claims responsibilities are required. Responsibilities: Provide clients with customer service such as answering claims related questions, discussing claims processes and following up with the client at the conclusion of the claim to ensure all issues were addressed Contact clients and gather all appropriate information to adequately report claims and report claims to all appropriate carriers under all appropriate lines of business Enter all claims into Epic and generate Acord notices and follow up with carriers to ensure that the claim was reported, obtain necessary adjuster contact information and claim number then provide client with this information Inform producers and managers of any problems or issues concerning a client or a claim Actively manage claims for assigned clients and follow open claims utilizing activity system, obtaining status and updating Epic Continuously document claim file notes with all activities conducted on claim. Proactively guide claims to a timely resolution Advocate for client in reserving and claim evaluations. Coordinate carrier request with clients Coordinates claim reviews between the carrier and insureds Actively participate in claim reviews for assigned Develop relationships with assigned clients and carriers Prepare loss summary reports for internal customers Comply with agency standards, policies and procedures and assist claims manager with all tasks as requested Education and Requirements: HS Diploma or recognized equivalent At least 5 years of hands-on experience interpreting and applying New York Labor Law within the construction industry Property & Casualty Insurance License a plus Proficiency with MS Office Prior experience with Applied Epic is a plus Pay Details: The base compensation range for this position is $75,000 - $120,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Manage and nurture client relationships, provide strategic consultation, and leverage technology to enhance service delivery in employee benefits. | Requires at least 2 years of client management experience, insurance licenses, and familiarity with account management software, which are not evident in your experience. | Job Title: Account Manager – Employee Benefits Department: Digital Service Center About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Position Overview: The Employee Benefits Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Employee Benefits Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves consulting on insurance plan designs and applicable compliance services, handling renewal negotiations, and overseeing vendor and insurance carrier selections. The Account Manager will also leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with their small business and personal insurance needs. Key Responsibilities: 1. Client Relationship Management: Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for assigned book of business. Understand client needs and objectives, providing strategic recommendations and tailored data driven solutions. Proactivity communicate and coordinate annual enrollment support throughout the lifecycle of the client’s policy. Maintain timely and accurate data for assigned customer activity in Agency Management System and related customer engagement software where applicable. Maintain consistent and ongoing engagement throughout the customer lifecycle. 2. Strategic Engagement and Execution: Implement and monitor data driven and customer tailored marketing or awareness campaigns. Ensure customer engagements are valuable, drive industry or solution awareness and delivered timely to exceed client expectations. Attain retention and growth targets for assigned customer block by leveraging proactive data driven customer engagement tools and awareness campaigns. 3. Strategic Planning and Support: Contribute to the identification of new opportunities for client growth and expansion of services. Share client engagement best practices with peers. Stay updated with industry trends and best practices to provide clients with cutting-edge solutions and services. 5. Coordination and Collaboration: Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third-party partners. Collaborate with the Digital Employee Benefits Team Leader to address any challenges and continuously improve service delivery. Support cross-functional initiatives that enhance the overall digital strategy and contribute to client success. Drive client adoption of self-service tools and enrollment capabilities. 6. Client Success and Value Delivery: Ensure clients receive exceptional value from Acrisure’s digital services, going above and beyond to exceed expectations. Promote additional digital services and solutions that can further support client objectives and business growth. Drive innovation within client accounts, introducing new ideas, tools and approaches that enhance the overall client relationship. Met or exceed client retention and satisfaction metrics through a highly consultative and technology first approach. Perform other tasks or projects as requested by service team or region leadership. Qualifications Education: Bachelor’s degree in business administration, or a related field experience preferred. Hold applicable Health and Life Insurance state license. Experience: Minimum of 2 years of experience in, account management, or a related role and possess and has held a current license for over 1 year. Proven experience in managing client relationships and achieving retention targets. Experience in remarking clients across multiple carriers, delivering client proposals and providing consultation regarding solutions available. Ability to account round and cross sell products to broaden the total client relationship. Skills: Strong client management and relationship-building skills, with a client-focused approach. Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. Experience in Applied EPIC or similar account management software. Ability to multitask across multiple systems and workflows. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Creative problem-solving abilities and a passion for customer service. #LI-VM1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Support marketing of accounts, negotiate with underwriters, develop client relationships, and assist in policy management. | Minimum 5 years of commercial lines insurance experience, Property & Casualty license, familiarity with agency management systems, and relevant insurance designations or ongoing education. | About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The role of the Sr. Commercial Account Manager is to support the team through marketing of accounts including negotiation with underwriters to obtain optimal coverage and pricing. Additional responsibilities include the utilization of creative analysis strategies based on carrier partners, coverage, and programs to facilitate client retention and the production of agency revenue. Responsibilities: • Participate in marketing strategy to establish clear marketing strategy and timeline. • Prepare marketing submissions in accordance with guidelines and effectively communicate with underwriters and internal staff critical updates as needed. • Identify and leverage all marketing resources to include carrier direct appointments, wholesalers, and brokers, and Acrisure resources. • Identify and recommend additional lines of coverage or enhancements in coordination with the sales and service team. • Negotiate with underwriters to obtain optimal coverage, pricing, and agency revenue. • Prepare proposal of coverage options to sales team for presentation. • Prepare premium finance contracts and company financing as needed. • Maintain effective communication to internal team to ensure successful marketing and submissions process through policy binding. • Assist in the cross-sell and rounding out of accounts. • Develop and maintain client relationships. • Consulting with clients regarding their total cost of risk. • Provide solutions and service recommendations to clients to address their business and insurance needs. • Maintain complete and accurate client and policy information in agency management system(s). • Provide consistent and effective feedback to department and executive leadership related to carrier submission interaction, successes, and concerns. • Provide mentorship and training to other team members through active engagement in team and department meetings. • Perform other duties as required and/or assigned. Requirements: • Minimum 5 years of experience in as a Commercial Lines Account Manager, specifically complex casualty • Valid Property & Casualty Insurance License required in state of residence. • Familiar with Acord forms in general and have experience with Applied Epic or an equivalent agency management system. • Insurance designation of either CIC or CRIS or be working toward a designation with a focus on general liability and construction is highly desired. • Ability to read and interpret documents such as insurance policies, contractual insurance requirements, agency workflows and procedures, marketing and submission reports and any other documents required for this position. • Knowledgeable and well versed in issuing Certificates including any necessary waivers and/or endorsements. • High school diploma or equivalent. Company offers strong benefits, with generous PTO, and career growth! Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. • … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.

Manage team operations and client service delivery, coordinate with account associates, assist producers, and oversee insurance renewal processes. | Requires Property & Casualty insurance license, 5+ years insurance or related business experience, strong computer skills, and excellent communication and organizational skills. | Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities: • Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload. • Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members. • Assists Producers and Account Executives with Client service commitments. • Ensures service standards are met, trends are identified, and process improvements are implemented on the team. • Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success. • Manages the new business and renewal process, as well as oversees day to day client changes. • Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals • Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes. • Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting. • Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter. • Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file. • Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests. Requirements: • Current Insurance License in Property & Casualty for the state in which your agency office is located. • Ability to work toward professional designation. • Must be comfortable in an electronic environment with strong computer skills. • Strong working knowledge of Word, PowerPoint, and Excel. • Excellent people skills and ability to work well in a team environment. • Excellent verbal and written communication skills. • Strong organizational skills and attention to detail.  Education/Experience: • High school diploma (college preferred) • Bachelor's Degree in a Business or related field OR equivalent relevant experience • A minimum of 5 years' experience within the insurance industry or business-related experience Physical Demands: • Position entails long periods of remaining stationary, whether in a seated or standing position • Must have access to a reliable source of transportation. Some travel may be required. • Frequent and extended screen exposure and a large amount of typing Benefits and Perks: • Competitive compensation • Generous vacation policy, paid holidays, and paid sick time • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) • Company-paid Short-Term and Long-Term Disability Insurance • Company-paid Group Life insurance • Company-paid Employee Assistance Program (EAP) and Calm App subscription • Employee-paid Pet Insurance and optional supplemental insurance coverage • Vested 401(k) with company match and financial wellness programs • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options • Paid maternity leave, paid paternity leave, and fertility benefits • Career growth and learning opportunities • ...and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please emailleaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. Welcome, your new opportunity awaits you. #LI-DK1 Pay Details: The base compensation range for this position is $39,568 - $60,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Set up and maintain online enrollment systems, manage data exchange and audits, support client onboarding and renewals, and ensure system functionality. | Minimum 2 years technical employee benefits experience, strong organizational and communication skills, proficiency with software applications, and preferably Life/Health Agent License. | Job Description About Us: Acrisure's West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership. Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. Job Summary: Assists in the set-up of new groups and ongoing maintenance in web portal and on-line enrollment system. Works with outside vendors to complete required filing and reporting. Assists in the on-boarding of new clients and/or renewal of existing client's utilizing on-line enrollment systems, incl. set up new groups/plan documents/system enhancements. Works with programmer(s) to maintain functionality of current on-line enrollment system. Assists with reviewing discrepancy reports and audits on-line enrollment system and web portal to ensure accurate information is being captured and/or displayed in both systems. Responsibilities: • Complete system builds, renewal updates, and troubleshooting of Employee Navigator system. • Carrier EDI and Data Exchange set-up, review, auditing, and discrepancy report management. • May support carrier, payroll, and TPA connections within platforms and audit, as required. • Perform reporting and analytical audits for ACA. • May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads. • Supports internal and external software/systems to ensure optimal functionality. • Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions • Follow pre-set processes and procedures for all Technology Team tasks. • Follow all Quality Assurance (QA) processes and procedures. • Work closely with the Account Management team for specific data requirements and client communication needs. • May attend virtual or in-person conferences to further education. • Foster a positive working environment within the Tech Team and all Acrisure partners. • Communicate clearly and professionally to all internal and external parties. • This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* Requirements: • Strong organizational and time management skills, along with a demonstrated attention to detail • Professional verbal and written communication skills • Strong ability to analyze, interpret, and communicate data and reporting. • Proficient in understanding elements of plan structure, design and function • Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect. • Effective time management, and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines. • Understanding of Benefit Administration • Strong technical aptitude and ability to learn and use a variety of software applications. • Proficient in Microsoft Office Suite • Ability to work independently and as a member of a team. • Position may be remote/hybrid. When working remote, you must have a designated work area, free from distractions. Education/Experience: • Minimum 2 years of technical employee benefits experience • Life/Health Agent License preferred. Benefits & Perks: • Competitive Compensation • Industry Leading Healthcare • Savings and Investments • Charitable Giving Programs • Opportunities for Growth • Parental Leave • Generous time away The base salary range for this position is $70,000-$90,000annually. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Pay Details: The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Set up and maintain online enrollment systems, manage data exchange and audits, support client onboarding and renewals, and collaborate with account management and tech teams. | Minimum 2 years technical employee benefits experience, strong organizational and communication skills, proficiency with software applications, and preferably a Life/Health Agent License. | Job Description About Us: Acrisure's West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership. Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. Job Summary: Assists in the set-up of new groups and ongoing maintenance in web portal and on-line enrollment system. Works with outside vendors to complete required filing and reporting. Assists in the on-boarding of new clients and/or renewal of existing client's utilizing on-line enrollment systems, incl. set up new groups/plan documents/system enhancements. Works with programmer(s) to maintain functionality of current on-line enrollment system. Assists with reviewing discrepancy reports and audits on-line enrollment system and web portal to ensure accurate information is being captured and/or displayed in both systems. Responsibilities: • Complete system builds, renewal updates, and troubleshooting of Employee Navigator system. • Carrier EDI and Data Exchange set-up, review, auditing, and discrepancy report management. • May support carrier, payroll, and TPA connections within platforms and audit, as required. • Perform reporting and analytical audits for ACA. • May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads. • Supports internal and external software/systems to ensure optimal functionality. • Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions • Follow pre-set processes and procedures for all Technology Team tasks. • Follow all Quality Assurance (QA) processes and procedures. • Work closely with the Account Management team for specific data requirements and client communication needs. • May attend virtual or in-person conferences to further education. • Foster a positive working environment within the Tech Team and all Acrisure partners. • Communicate clearly and professionally to all internal and external parties. • This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* Requirements: • Strong organizational and time management skills, along with a demonstrated attention to detail • Professional verbal and written communication skills • Strong ability to analyze, interpret, and communicate data and reporting. • Proficient in understanding elements of plan structure, design and function • Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect. • Effective time management, and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines. • Understanding of Benefit Administration • Strong technical aptitude and ability to learn and use a variety of software applications. • Proficient in Microsoft Office Suite • Ability to work independently and as a member of a team. • Position may be remote/hybrid. When working remote, you must have a designated work area, free from distractions. Education/Experience: • Minimum 2 years of technical employee benefits experience • Life/Health Agent License preferred. Benefits & Perks: • Competitive Compensation • Industry Leading Healthcare • Savings and Investments • Charitable Giving Programs • Opportunities for Growth • Parental Leave • Generous time away The base salary range for this position is $70,000-$90,000annually. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Pay Details: The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Manage client relationships, ensure retention and growth, handle renewals and complaints, leverage technology for service delivery and cross-selling insurance products. | Must hold applicable insurance licenses, have 2+ years in account management or related role with insurance experience, strong client management skills, and proficiency with account management software. | About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Personal Lines Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Personal Lines Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships. The Account Manager will also leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with all their commercial insurance needs. Key Responsibilities: 1. Client Relationship Management: • Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for assigned book of business. • Understand client needs and objectives, providing strategic recommendations and tailored solutions. Proactivity communicates and coordinates renewals and relationships. • Maintain timely and accurate updates and changes on policies for assigned customer activity in Agency Management System and related customer engagement software where applicable. • Maintain consistent and ongoing engagement throughout the customer lifecycle. 2. Strategic Engagement and Execution: • Implement and monitor data driven and customer tailored marketing or awareness campaigns. • Ensure customer engagements are valuable, drive industry or solution awareness and delivered timely to exceed client expectations. • Attain retention and growth targets for assigned customer block by leveraging proactive data driven customer engagement tools and awareness campaigns. 3. Strategic Planning and Support: • Contribute to the identification of new opportunities for client growth and expansion of services. • Share client engagement best practices with peers. • Stay updated with industry trends and best practices to provide clients with cutting-edge solutions and services. 4. Coordination and Collaboration: • Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third-party partners. • Collaborate with the Digital Employee Commercial Team Leader to address any challenges and continuously improve service delivery. • Support cross-functional initiatives that enhance the overall digital strategy and contribute to client success. • Drive client adoption of self-service tools and enrollment capabilities. 5. Client Success and Value Delivery: • Ensure clients receive exceptional value from Acrisure's digital services, going above and beyond to exceed expectations. • Promote additional digital services and solutions that can further support client objectives and business growth. • Drive innovation within client accounts, introducing new ideas, tools and approaches that enhance the overall client relationship. • Meet or exceed client retention and satisfaction metrics through a highly consultative and technology first approach. • Perform other tasks or projects as requested by service team or region leadership. Requirements: Required Qualifications • Strong client management and relationship-building skills, with a client-focused approach. • Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. • Experience using account management software. • Ability to multitask across multiple systems and workflows. • Ability to work collaboratively in a team environment and manage multiple projects simultaneously. • Creative problem-solving abilities and a passion for customer service. Preferred Qualifications • Prior experience and proficiency with Applied Epic Education and Experience: Required Qualifications • Hold applicable insurance licenses • Minimum of 2 years of experience in account management, or a related role and possess and has held a current license for over 1 year. • Proven experience in managing client relationships and achieving retention targets. • Experience in remarketing clients across multiple carriers, delivering client proposals and providing consultation regarding solutions available. • Ability to account round and cross sell products to broaden the total client relationship. Preferred Qualifications • Bachelor's degree in business administration, or related field experience Benefits and Perks: • Competitive compensation • Generous vacation policy, paid holidays, and paid sick time • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) • Company-paid Short-Term and Long-Term Disability Insurance • Company-paid Group Life insurance • Company-paid Employee Assistance Program (EAP) and Calm App subscription • Employee-paid Pet Insurance and optional supplemental insurance coverage • Vested 401(k) with company match and financial wellness programs • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options • Paid maternity leave, paid paternity leave, and fertility benefits • Career growth and learning opportunities • ...and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please emailleaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. Welcome, your new opportunity awaits you. #LI-VM1 Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.