Aceolution

Manage end-to-end AV operations, lead teams, ensure safety and quality, and optimize processes. | Requires 5-10 years in operations, managing large teams, SOP governance, and reporting skills; experience in AV or mobility is preferred. | Role Summary The AV Operations Manager (AVOM) is responsible for managing end-to-end Autonomous Vehicle (AV) operations, ensuring high-quality ride support, safety compliance, fleet readiness, and operational excellence across shifts and locations. The role requires strong people leadership, process control, stakeholder coordination, and data-driven decision-making to maintain a scaled AV ecosystem. Operational Management • Lead day-to-day AV operations to ensure 24/7 readiness, safety, and service continuity. • Monitor live operations dashboards, incident queues, and fleet utilization. • Ensure efficient coordination between remote operators, field support, dispatch, and central command. Team Leadership • Manage and mentor teams of Specialists / Operators across multiple shifts. • Conduct performance reviews, coaching, and skills enhancement plans. • Maintain shift discipline, adherence, and productivity KPIs. Quality & Safety • Enforce AV safety protocols, SOPs, escalation paths, and compliance guidelines. • Drive incident investigation, root-cause analysis, and corrective action planning. • Maintain audit readiness with accurate documentation and process adherence. Process Excellence • Identify gaps and optimize processes using Lean/Kaizen methods. • Track SLA adherence and operational KPIs. • Lead initiatives to improve operational efficiency and customer experience. Cross-Functional Collaboration • Work with Product, Engineering, Safety, Training, and WFM teams. • Support new city launches, pilot programs, and process transitions. • Provide ground insights for product improvements. Reporting & Analytics • Prepare daily/weekly/monthly operational reports. • Analyze operational metrics and propose data-driven improvements. • Present updates to leadership on performance, risks, and improvement plans. Required Qualifications • 5–10 years of experience in Operations Management, preferably in AV, transportation, logistics, or tech-enabled operations. • Experience managing large teams in a 24/7 shift-based environment. • Strong expertise in SOP governance, quality management, and escalations. • Proficiency in Excel/Sheets, dashboards, and reporting tools. • Strong communication and stakeholder management skills. Preferred Skills • Experience with Autonomous Vehicle or Mobility Operations. • Knowledge of incident handling tools and fleet management platforms. • Exposure to process automation and AI-assisted operations. • Lean Six Sigma certifications preferred. Soft Skills • Decision-making under pressure • People leadership & coaching • Analytical thinking • Problem-solving & escalation handling • Organizational and multi-tasking ability

Manage ART & CULTURE partner content lifecycle, support content amplification, and coordinate prospects to grow partner network. | Experience in partner and project management, content coordination, communication skills, and ability to manage multiple stakeholders remotely. | Aceolution is seeking a talented Country Coordinator/Program Coordinator with strong skills in partner and project management. This is a remote position, open to candidates based in USA. Roles and responsibilities: 1. ART & CULTURE Partner Content Coordination (Acquisition, Curation and Publication) The core mission of the Country Coordinator is to support ART & CULTURE Partners in the management of their content on Client Arts & Culture program. Tasks include: ● Providing each partner with individual access to the Content Management System, ensuring their profile is correctly set up for them to autonomously manage their collection on Client Arts & Culture via their Dashboard and available Help articles. ● Answering questions and checking on ART & CULTURE Partners to guide them through the standard partner lifecycle which consists of: ● The ingestion phase (or Item Management): upload of their collection (images, audio, 3D models, etc) and related metadata following the platform minimal requirements and standards for quality and accuracy. ● The curation phase (or Exhibit Curation): creation of online stories with the online story editor, using our editorial best practices and guidelines ● The publication phase (or Publishing Options): presenting publication, embed, and content amplification options. ● Note that ART & CULTURE Partners should be encouraged to repeat this lifecycle as many times as desired to publish new content. ●Troubleshooting any error/issue preventing ART & CULTURE Partners from using the platform with the help of existing FAQs and reporting bugs to the engineering teams, in a timely manner. ● Ongoing communication of progress and project status and potential escalation to the Supplier Point of Contact in a timely manner (“SPOC” -Contractor personnel in charge of managing Supplier Resources). ●Optional based on partners need: working with Operations Teams to coordinate all operations to digitize the partner collection. 2. Partner Content Amplification: The second mission of the Country Coordinator is to support ART & CULTURE Partners in the amplification of their content on the day of its publication and/or on later occasions detected by the partner or Client’s team. Tasks include: ● Conducting content audits, writing content overviews or any other content-related documentation needed for editorial, content, marketing, press or other purposes in the context of amplifying ART & CULTURE Partners Content visibility. ● Support the organization and logistics of physical events when such format is required for the promotion of ART & CULTURE Partners Content. ● Drive Projects forward with seamless planning and execution, including anticipating roadblocks, resolving issues, managing stakeholders and evolving plans as required. ● This mission can involve travel to a ART & CULTURE Partner’s or an event’s location. 3. Prospects coordination: The third mission of the Country Coordinator is to grow the number of ART & CULTURE Partners and related content via new Prospects. Tasks include: ● Presenting Client Arts & Culture offer to prospects interested in becoming a ART & CULTURE Partners, outlining the terms and conditions to join, the digitization tools and the content management system available to bring their collection online on Client Arts & Culture and manage their own individual Collection Page on the platform ●Execute track all tasks related to the Prospect Management service, including: ● Process incoming requests to join the platform and reply in a timely manner. ● Conduct outreach to new prospects based on the team needs. ● Using and keeping up-to-date Presentation materials (template emails and presentation) ● Using and keeping up-to-date Coordination, Tracking and Reporting tools. ● Request approvals from designated Program Managers ●Occasionally, this mission can involve travel to a prospect’s location Important Notice: Aceolution Inc. never asks for a financial deposit for any role or project within the company, and our recruitment and procurement teams only use the @aceolution.com address to communicate with candidates. Please ignore aceolutions.com, which has been circulating as a spam email ID in recent months.