ABC Legal Services

Manage and execute communication strategies and training content for a distributed non-desk workforce. | Experience managing communications for distributed teams, strong written communication, and familiarity with CRM and LMS platforms. | Job Description: • Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging • Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams • Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce • Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content) • Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume • Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate • Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements • Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency • Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience Requirements: • Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) • Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns • Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language • Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection • Background or exposure to performance support, human-centered design, instructional design, or related fields • Experience coordinating cross-functional communication across multiple stakeholders with competing priorities • Comfort with LMS platforms and a willingness to quickly learn new tools Benefits: • Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance • Company sponsored Orca Card • Growth opportunities

Review and file legal documents using internal systems and email, collaborating with the e-Fulfillment team to resolve issues and complete projects. | High school diploma or GED, basic Microsoft Office proficiency, and typing speed of 50 to 60 wpm. | About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The e-Fulfilment Specialist reviews and files legal documents utilizing online platforms and tools developed by ABC Legal. This role works closely with the e-Fulfillment and e-Filing team to collaborate on projects, resolve issues as they arise and meet common goals. This position is remote but must be located in Florida. Key Responsibilities: Review and file legal documents using internal systems and email Participate in ongoing training to expand knowledge of industry and process Investigate discrepancies as they arise Complete additional projects as assigned Qualifications: No experience necessary; data entry experience a plus High school diploma or GED required Ability to perform repetitive tasks with accuracy Exceptional attention to detail Desire and ability to be a team player Experience and basic proficiency with Microsoft Office Typing speed of at 50 to 60 wpm We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay Range: $15.00 - $15.00 per hour Schedule: Full-time, Monday through Friday

Contact courts to obtain and process court documents, communicate with court personnel and customers, and perform accurate data entry in internal systems. | High school diploma, 1+ year customer support experience preferred, strong communication skills, proficiency with Microsoft Office and remote communication tools, and ability to perform repetitive data entry. | About ABC: ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Job Overview: The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but must be located in Puerto Rico. Key Responsibilities: • Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned. Qualifications: • High school diploma / GED required. • Legal experience preferred. • Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. • Strong communication skills, both written and verbal. • Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. • Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. • Document manipulation experience (PDFs). • Ability to perform repetitive data-entry tasks with accuracy. • Ability to read, write and speak English • Quick learner and willing to learn and grow. We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! • Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • Disability insurance • Employee assistance program • Referral program Starting Pay: $12.00 per hour Schedule: Full-time, Monday through Friday, 8am to 4:30pm CST

Perform scripted outreach calls to recruit attorneys, meet sales goals, and participate in daily team meetings. | Entry-level candidate with strong communication, problem-solving, and technical skills comfortable with high volume cold calls and fast-paced environment. | Position Overview: Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders! Key Responsibilities: • Learn how we deliver scripted dialogue to recruit new attorneys either through cold call (primary method), text, or email • Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist • Ability to meet or exceed specific set goals and metrics • Daily stand-up meetings with the team Qualifications: • A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills • Technical savviness • Strong analytic capability - the ability to transform data into insight • Ability to function in a fast-paced and innovative environment Being a Docketly employee means: • Comprehensive Medical, Dental Vision Coverage • 401K plan with company matching • 11 Paid holidays annually • PTO days • Transit benefits • Excellent growth opportunities People who should apply for our Docketly Support Specialist (Sales): • Eager to grow with a scaling business • Comfortable in a fast-paced environment • Confident on the phone • Learn to solve problems before they exist • Comfort with high volume workload; not being afraid to "roll up your sleeves" • Leverage strategic thinking, influencing and coaching skills. Starting Pay: $12.00 per hour

Schedule attorneys for hearings using scripted dialogue, meet goals and metrics, participate in daily team meetings, and provide customer support. | Strong communication, problem-solving, technical skills, ability to work in a fast-paced environment, and confidence on the phone. | Description: • Learn how we deliver scripted dialogue to schedule attorneys for hearings • Learn how the business operates quickly and be able to make calls frequently • Portray our standards of customer support specialist • Ability to meet or exceed specific set goals and metrics • Participate in daily stand-up meetings with the team • Support Docketly in covering simple creditors rights hearings by scheduling stand-in attorneys for short procedural hearings Requirements: • A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions • Excellent verbal and written, organizational, presentation, and communication skills • Technical savviness • Strong analytic capability - the ability to transform data into insight • Ability to function in a fast-paced and innovative environment • Ability to read, write and speak English • Eager to grow with a scaling business • Comfortable in a fast-paced environment • Confident on the phone • Learn to solve problems before they exist • Comfort with high volume workload; not being afraid to "roll up your sleeves" • Leverage strategic thinking, influencing and coaching skills. Benefits: • Comprehensive Medical, Dental Vision Coverage • 401K plan with company matching • Transit benefits • Excellent growth opportunities

The Investigations Specialist conducts investigations using databases to locate individuals and businesses for service of process. They communicate investigation findings to co-workers and customers to advise on the next steps of an order. | A High School Diploma or GED and at least 6 months of related experience are required. Candidates should have excellent interpersonal skills and the ability to work remotely with a strong work ethic. | About ABC Legal Services: ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of over 400 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Job Overview: The Investigations Specialist conducts investigations using databases to locate individuals and businesses for service of process. Communicate investigation findings to co-workers and customers to advise on the next steps of an order. This role is as part of the Investigations Team to achieve daily goals in a fast-paced office environment. This position is remote but must be located in Puerto Rico. Key Responsibilities: Conduct investigations to locate individuals and businesses by reviewing findings for the subject of service of process and cross referencing previous aspects of an order. Communicate findings to customers and co-workers as needed Answer investigations related phone calls and emails Update procedural documents and review existing procedures Qualifications: High School Diploma or GED and at least 6 months of related experience required Experience in an office environment and/or customer facing position preferred Ability to work remotely with strong work ethic Reliable with ability to maintain high levels of confidentiality with privileged information Excellent interpersonal skills with ability to effectively communicate with peers Openness to learning new things and responding positively to feedback Technical savvy, including experience with Microsoft Office Suite and ability to learn new systems We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Comprehensive Medical, Dental, and Vision coverage 401(k) retirement plan with 5% matching 11 paid holidays per year Referral program Pay: $12.00 to $14.00 per hour Schedule: Monday through Friday, 8am to 5pm