ABC Legal Services

Own end-to-end product management for service of process product lines including discovery, requirements, launch, and outcome accountability. | 4-7 years product management experience with multi-technical surface products, hands-on backlog ownership in scaled agile, B2B APIs experience, data-driven decision making, and cross-functional coordination. | About ABC Legal ServicesABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview ABC Legal is a tech-forward, tech-enabled legal services business - we use technology to power a core operational service, not the other way around. We're hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain. Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability - not backlog grooming and engineering coordination. You'll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC. Why This Job Is Interesting Every job we run is a physical-world logistics problem - get a real person to a real address, at a time they'll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county. We're also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You'll help decide where that belongs in the product and where it doesn't. Process serving is one of the most analog, paper-bound corners of legal services with county-by-county rules, physical proof of service, workflows that haven't changed in decades. We intend to be the company that rebuilds it around AI first, not the one playing catch-up in five years. You'll help decide what "AI-native" actually means for our business. Key Responsibilities Own your product area end to end • Own outcomes, not just output, for your area of the Service of Process product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app. • Set and defend the priority order. Decide what gets built, what waits, and what we stop doing • Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes. Run your own discovery • Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product. • Run structured discovery with customers - interviews, win/loss input, support themes, usage data - and turn it into a written point of view about what to build and why. • Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput determines whether we can deliver it. Turn insight into shipped software • Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction • Own the backlog for your team(s) within our SAFe cadence: features and stories, acceptance, iteration planning, and PI planning. • Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls • Own launch readiness end to end: rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path. • Own release quality for your area. We have no separate QA team: you decide what needs testing and to what depth, shape the test approach, and coordinate the business owners and operations partners who validate the work in their own domain. • Make the go/no-go call, and confirm after release that what shipped does what the requirements said and that the customer and operational outcomes you predicted show up in production. Partner with Operations as a first-class customer • Treat internal operations as a product surface with real users and real cost. Tooling that saves an ops team minutes per job compounds across hundreds of thousands of jobs • Find where automation, better routing, or better decision support removes manual work - and quantify what that work is worth before committing to it Ship AI into the product responsibly • ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area • Define the accuracy bar, the human-review path, and the failure behavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance. • Hold AI features to the same outcome accountability as everything else: measured agreement with the qualified human who would otherwise make the call. Measure, and be accountable to the measurement • Define the success metric for every initiative before it ships, and name the dashboard where it will be watched. • Pull your own numbers. You'll have direct access to our analytics environment and reporting to decide what worked and what didn't and act on it Manage risk and compliance • Understand the regulatory and evidentiary texture of this business: jurisdiction- specific service and filing requirements, chain-of-evidence integrity, proof of service standards, and the handling of sensitive case and party data. • Identify compliance and operational risk early and design around it - a product decision that creates a defect in a proof of service is a legal problem, not a bug. • Ensure changes clear the appropriate cross-functional review before release. What We're Looking For • 4-7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform). • Demonstrated track record of running your own discovery and turning it into shipped requirements - not just executing a spec you were handed. • Comfortable working directly with engineering across mobile, web, and backend teams simultaneously. • Hands-on backlog ownership in a scaled agile environment - writing and accepting work, running iteration planning, and participating in quarterly planning. SAFe specifically is a plus; scaled agile of some kind is expected. • Experience with B2B APIs, integrations, or platform products - versioning, developer-facing documentation, integration partners, enterprise technical requirements. This is where the role is most likely to center. • Comfortable with data. You can pull your own numbers and build your own view rather than waiting on an analyst. SQL is a plus, not a requirement. • Evidence that you've raised the product bar around you - introduced a discovery practice, moved a team from output to outcomes, or influenced peers and leaders who don't report to you. This role carries a change mandate, not just a delivery mandate. • Experience owning release quality without a dedicated QA team behind you - scoping what to test, running UAT with business stakeholders, and holding people who don't report to you to a testing commitment. If you've only shipped with a QA org catching things downstream of you, this part of the job will be a real adjustment. • Some go-to-market experience - comfortable partnering on launch messaging, sales enablement, or customer rollout, not just handing off a shipped feature and moving on. • Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters. • Bachelor's degree or equivalent practical experience. Nice to have • Native mobile product experience (iOS/Android), especially apps used by a field workforce in real working conditions. • Experience building for internal operators - where the product's users are colleagues and their throughput is the business. • Experience shipping AI-assisted features, and a clear point of view on where automation should and shouldn't replace human judgment. • • Legal services, legal tech, process serving, litigation support, courts, or another regulated / compliance-heavy industry background. Genuinely a plus, genuinely not required - we'll teach you this domain. Benefits We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! • Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance Schedule: Full-Time Monday-Friday 8am-5pm Salary Range: $110,000-$120,000 (depending on experience) Location: Remote

Oversee process server network operations in Arizona and Texas, managing supply-demand balance, performance, recruitment, and pilots to improve efficiency. | Experience managing local market or territory in gig or field operations with data-driven decision-making and frontline staff coaching. | About ABC Legal ABC Legal Services is the national leader in filing service of legal documents — the physical delivery of court paperwork required by law. We're a team of 1,100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our headquarters. We've led this industry for over 40 years and continue investing in technology and process to stay ahead of the competition. What This Role Actually Is Process servers are the independent contractors who physically deliver legal documents (like lawsuits and subpoenas) to the people named in them — a legally regulated, time-sensitive service. ABC coordinates a network of these contractors nationwide. This role owns that network end-to-end in our two highest-priority markets: Arizona and Texas. You're responsible for making sure there are enough servers in the right places, that the highest-volume ones stay engaged and paid fairly, and that when something breaks, like a coverage gap, a slow region, a compliance issue, you catch it before a dashboard does and fix it. This is a marketplace operations role, similar to what a strong regional lead at a gig, delivery, or field-service company does, which is balancing local supply and demand using data you go get yourself, not data someone hands you. While this is a remote position, frequent travel to AZ or TX is expected. What You'll Own Supply and demand balance across AZ and TX — identifying coverage gaps, recruiting new process servers, setting dispatch strategy, and growing server capacity in your priority markets Early problem detection — spotting where performance is slipping and diagnosing the root cause before it appears on a formal scorecard Relationships with the region's highest-volume servers — you're the face of ABC in-market, not a name on an email chain Root cause analysis — when something's off, you define the actual problem and bring a recommended fix, not just a flag Incident response for your region — app outages, dispatch bottlenecks, weather disruptions — you're the real-time point of contact for the network and leadership Marketplace pilots — running in-market tests, tracking real results, and reporting back fast and honestly, in partnership with project managers Regional incentive budget, within limits set with your Sr. Director — you flag overspend before finance does Regional performance reporting — coverage gap closure, service-level attainment by tier, and overall market health Direct management of W2 (full-time employee) staff on your team, including approving timecards and running performance reviews Feeding what you learn back incentive design, dispatch rules, and pay structures improve across ABC's other markets What We're Looking For You've owned a local market, territory, or region for a gig, delivery, or field-service business — ideally one that was underperforming when you took it on. What matters most: You've balanced supply and demand yourself, combining what you see in-market with data you collected You've coached someone in a frontline or contract role to a real improvement in performance, and can talk specifically about how You've managed full-time (W2) employees through the formal parts of the job: timecards, performance reviews You want to run experiments, iterate fast, and scale what works You want to be on the ground in the market — this is not a remote strategy seat, even though the role is remote-eligible Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment A self-starting data habit: you pull your own numbers rather than wait for a report, and you know what to ask next when you look at a dispatch or service-level dashboard Comfortable partnering with project managers to scope and execute in-market initiatives At least one direct report you can speak to specifically — not just headcount, but how you coached them Strong written communication — leadership shouldn't have to chase you for a market-health update Preferred Qualifications Has run structured pilots with clear hypotheses and turned the results into something that scaled elsewhere SQL or dashboard fluency (Metabase, Looker, or similar) you want the underlying data, not a summary of it Comfortable in Jira (or similar) for scoping/tracking pilots, and in a tool like Intercom for network-facing communication Experience building in ambiguous environments where the playbook didn't already exist Has coached someone in a contract or hourly role and understands how that differs from managing an employee Benefits Health, Dental, Vision insurance 401(k) with company matching Paid time off, 7 paid company holidays, 4 floating holidays/year Life Insurance and AD&D Insurance Long Term Disability Health Care and Dependent Care Flexible Spending Accounts Employee Assistance Program (EAP) Pet Insurance Pay: $70,000–$85,000, (depending on experience) Schedule: Full-time, Monday–Friday Travel: ~20% Location: Remote, but must reside in Arizona or Texas This position is remote, but you must be located in Arizona or Texas.