A Place for Mom

Analyze product initiatives, conduct A/B tests, build tracking tools, and communicate insights to influence product decisions. | Bachelor's in a relevant field, 1-2 years of analytics experience, proficiency in SQL and analytics tools, strong communication skills. | THE POSITION The Product Analyst will partner with web and lead platform teams to define success metrics, build and maintain dashboards, and analyze results of A/B tests to understand feature impact. Reporting to the Sr Manager of Product Analytics, this role will grow to own the insights and recommendations for technology initiatives that touch the senior living side of our business. Who you are: You are a passionate, data-driven individual who enjoys digging into complex datasets. This role will be critical in measuring outcomes of high-priority technical initiatives, quantifying business impact, analyzing performance drivers, and communicating insights to cross-functional partners. Success in this role will be dependent on the product analyst’s ability to dive deep into the details, leverage statistical and technical skills, and remain nimble as priorities change. What you will do: Conduct analysis of A/B tests, including hypothesis testing and setting variant decision rules Pre/Post analysis of product enhancements and platform upgrades Build and own tools to help track progress and enable decision making Own the insights and recommendations that will influence our products and future initiatives Work across teams to set up testing and understand technical initiatives prior to their release into production Qualifications B.S. Degree in Computer Science, Data Science, Statistics or similar. 1-2 years of proven and successful analytics experience with a preference for experience in product analytics (i.e. A/B testing, experimentation, event tracking) Exceptional analytical and problem-solving capabilities, including ability to: Identify the best data sources and conduct complex analyses with data across resources Set up and interpret event tracking and conversion funnels Leverage analytical tools to execute analysis Excel required Advanced proficiency in SQL Proficiency in at least one of the following - Optimizely, Amplitude, GA4, Google Search Console Effective communicator able to translate complex analysis into insights and communicate results and recommendations Ability to work as part of a team, while driving individual goals Experience analyzing SEO or AIO a plus Compensation Base Salary range: $85,000-$95,000 Bonus: 10% of annual earnings Benefits: 401(k) plus match Dental Insurance Health Insurance Vision Insurance Paid Time Off A Place for Mom is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. #LI-TF1 #LI-REMOTE About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Analyze product performance through A/B tests, build tracking tools, and provide insights to influence product decisions. | Bachelor's in a relevant field, 3-5 years of analytics experience, proficiency in SQL and analytics tools, strong communication skills. | THE POSITION The Senior Product Analyst will partner with web and lead platform teams to define success metrics, build and maintain dashboards, and analyze results of A/B tests to understand feature impact. Reporting to the Sr Manager of Product Analytics, this role will grow to own the insights and recommendations for technology initiatives that touch the senior living side of our business. Who you are: You are a passionate, data-driven individual who enjoys digging into complex datasets. This role will be critical in measuring outcomes of high-priority technical initiatives, quantifying business impact, analyzing performance drivers, and communicating insights to cross-functional partners. Success in this role will be dependent on the product analyst’s ability to dive deep into the details, leverage statistical and technical skills, and remain nimble as priorities change. What you will do: Conduct analysis of A/B tests, including hypothesis testing and setting variant decision rules Pre/Post analysis of product enhancements and platform upgrades Build and own tools to help track progress and enable decision making Own the insights and recommendations that will influence our products and future initiatives Work across teams to set up testing and understand technical initiatives prior to their release into production Qualifications B.S. Degree in Computer Science, Data Science, Statistics or similar. 3-5 years of proven and successful analytics experience with a preference for experience in product analytics (i.e. A/B testing, experimentation, event tracking) Exceptional analytical and problem-solving capabilities, including ability to: Identify the best data sources and conduct complex analyses with data across resources Set up and interpret event tracking and conversion funnels Leverage analytical tools to execute analysis Excel required Advanced proficiency in SQL Proficiency in at least one of the following - Optimizely, Amplitude, GA4, Google Search Console Effective communicator able to translate complex analysis into insights and communicate results and recommendations Ability to work as part of a team, while driving individual goals Experience analyzing SEO or AIO a plus Compensation Base Salary range: $105,000-$115,000 Bonus: 10% of annual earnings Benefits: 401(k) plus match Dental Insurance Health Insurance Vision Insurance Paid Time Off A Place for Mom is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. #LI-TF1 #LI-REMOTE About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Define and execute the product vision and strategy for the Home Care platform, leading cross-functional teams to deliver impactful consumer experiences and measurable business growth. | Over 10 years of product management experience, with at least 3 years in senior leadership roles, proven success in scaling consumer products, and expertise in analytics, experimentation, and user research. | A Place for Mom is seeking a Senior Director, Consumer Product to shape the future of our Home Care experience for families. As a senior leader within our growing Home Care product organization, you will define and drive how we empower families to understand evolving care needs, connect with trusted providers, and make confident care decisions. You will be joining at a pivotal moment as we evolve from a simple referral experience to an AI-powered platform that transforms the aging journey. Who you are: This Senior Director of Consumer Products will be at the helm of reimagining the care seeker experience at A Place for Mom to become the trusted care advisor to the family. The ideal candidate is a strategic leader with a proven record of building and scaling high-impact consumer products that drive measurable business results. You blend deep empathy for users with a data-driven mindset, using insight and experimentation to translate customer needs into outcomes that matter. You have demonstrated success leading cross-functional teams, inspiring innovation, and delivering tangible growth through bold product vision and flawless execution. You thrive in mission-driven environments and are excited to make a meaningful impact in senior home care by empowering families, improving lives, and redefining how consumers find trusted care solutions for their loved ones. This leader will report to the SVP of Home Care Product, and partner with the team to formulate a long-term product strategy and vision that propels the product and business transformation of home care at A Place for Mom. What you will do: Product Vision & Strategy Define and own the consumer product vision and long-term strategy for the Home Care business, aligned to company growth and mission goals. Identify opportunities to differentiate our consumer experience, drive engagement, and deliver measurable value to families seeking care. Champion innovation by staying ahead of consumer trends, technology, and data insights that shape product direction. Execution & Impact Translate strategy into actionable roadmaps, prioritizing initiatives that drive meaningful business and customer outcomes. Partner with engineering, design, and marketing to deliver high-quality, data-informed consumer experiences at scale. Measure success through key performance indicators tied to growth, engagement, conversion, and customer satisfaction. Leadership & Influence Lead, mentor, and inspire a talented product team to execute with clarity, creativity, and accountability. Collaborate with senior leadership across the organization to ensure alignment, clarity, and shared ownership of results. Act as the voice of the consumer across the business, advocating for empathy, insight, and impact in every decision. Required Skills & Competencies: 10+ years of progressive product management experience, with at least 3+ years in a senior leadership role driving consumer-facing products at scale. Proven success defining product vision, strategy, and roadmap for high-growth, digital consumer experiences. Demonstrated ability to translate customer insight and data into impactful product outcomes that move key business metrics. Deep experience leveraging analytics, experimentation, and user research to guide product decisions and measure impact. Strong track record of delivering business results through collaboration, influence, and disciplined execution. Exceptional communication and storytelling skills, with the ability to inspire teams and stakeholders around a shared vision. Experience in marketplaces, consumer health, or mission-driven organizations a strong plus. Compensation: Base Salary: $195,000 to $215,000 + 30% Bonus Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-KT1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Provide legal guidance on product launches, privacy, data sharing, telemarketing, AI, and contracts, ensuring compliance and operational efficiency. | JD, active U.S. bar, 2-3+ years handling privacy, telemarketing, advertising, and contracts, with strong drafting and negotiation skills. | Why this role. As APFM evolves how we serve families, including new data‑driven tools and conversational experiences, our legal work has broadened. This Corporate Counsel role is a hands‑on partner to Product/Tech, Data, Marketing, Sales/Advisor Operations, and our AI Governance Committee, helping the business move fast while meeting regulatory obligations and “winning the right way.” What you’ll do. Product, Marketing & Operations (Enablement) Provide practical, time‑boxed legal guidance for product launches, marketing campaigns, and contact‑center workflows (web, chat, SMS, email, voice). Review consumer‑facing disclosures and scripts to ensure clarity, accuracy, and alignment with APFM’s “informational, not medical advice” posture. Privacy, Consumer‑Health‑Data & Data Governance Advise on multi‑state privacy requirements (incl. consumer‑health‑data regimes) and operationalize DSARs, data minimization, retention, and transparency. Draft/maintain playbooks for data sharing with partners and communities; ensure purpose limitation and appropriate contractual protections. Outreach, Telemarketing & Call‑Recording Counsel on TCPA/TSR and state “mini‑TCPA” overlays; support consent capture/management, revocation handling, DNC hygiene, caller‑ID rules, and contact‑window limits. Maintain call‑recording guidance (one‑party vs. all‑party states), disclosures, and evidence standards in collaboration with Operations. AI & Emerging Tech (in partnership with the AI Governance Committee) Apply APFM’s Generative AI policy and approval workflows to internal and customer‑facing use cases (disclosures, human‑handoff, data/retention boundaries, vendor terms). Spot issues around bias, transparency, marketing claims, and training‑data use; propose pragmatic mitigations. Commercial & Vendor Contracts Draft/negotiates commercial contracts, DPAs, and technology/SaaS agreements with privacy, security, and use‑of‑data protections. Build and maintain contract templates, fallback positions, and a tidy approvals record. Disputes, Investigations & Regulatory Triage and manage pre‑litigation demands, subpoenas, consumer complaints, and regulator inquiries with outside counsel as needed. Support PE‑style diligence requests, periodic audits, and board‑level reporting. Policies, Training & Governance Maintain lean, usable policies/SOPs (privacy/CHD, outreach & telemarketing, call‑recording, data governance, advertising/claims, AI usage) and deliver targeted training. Track regulatory changes and drive updates into scripts, notices, contracts, and system controls. What success looks like (6–12 months) Launches and campaigns clear legal review with on‑time guidance; consumer disclosures are consistent and easy to understand. High confidence in verifiable consent and revocation handling; DNC/complaint trends improve; recorded‑call disclosures are consistently delivered. DSARs, retention, and partner‑sharing practices are documented and operating smoothly. Contract templates and playbooks reduce cycle time and improve deal quality. Executives and the Board receive concise, useful legal/compliance updates. What you bring Must‑have JD + active bar (U.S.). 2-3+ years of relevant experience (law firm and/or in‑house) handling privacy/data issues, telemarketing/TCPA/TSR, advertising review, and commercial contracts; comfort with state‑by‑state nuance and call‑recording rules. Strong drafting and negotiation skills (commercial contracting, SaaS/tech, marketing/vendor agreements). Ability to translate legal requirements into workable processes with Product, Data, Marketing, and Ops; crisp written and verbal communication for executives. Bias toward action appropriate for a PE‑backed environment: prioritize, decide, deliver. Nice‑to‑have CIPP/US, CIPM, or similar credential; accessibility (WCAG) familiarity. Experience with senior‑living, home‑care, or other healthcare‑adjacent services. Exposure to AI/ML governance, model‑risk/product‑risk reviews, or contact‑center tech stacks. M&A diligence/integration support experience. Compensation Base Salary: $175,000-$200,000 Bonus: 20% of annual earnings Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-JS1 #remote About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Develop and grow a book of healthcare accounts to generate referrals and move families into senior care options. | 3-5 years of outside sales experience, healthcare or senior living industry knowledge, proven quota achievement, strong communication, and CRM proficiency. | Exciting opportunity to join the A Place for Mom team as an outside sales Healthcare Account Executive. You will be the face of A Place for Mom with the hospitals and skilled nursing facilities in your territory and the families being discharged from the facilities as we grow the business. You are responsible for driving lead generation and move-ins to communities from your book of accounts. You are hungry, excited to build relationships with healthcare professionals, and persistent in finding the most effective approaches to grow each account in order to help more families find the care they need. What You Will Do: Work in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility Deliver on your target quota of families selecting a senior care option each month by generating daily qualified patient referrals from your assigned market plan accounts Currently maintains a portfolio of clients (social worker, case managers, and discharger planners) specifically in hospitals and skilled nursing centers within this open territory Develop, own, and grow your book of accounts to increase referral volume in your territory Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value A Place for Mom delivers Educate families on their care options and how they will work with you and a Healthcare Senior Living Advisor to find the right senior living option as they are discharged Work with your partner Healthcare Senior Living Advisors to deliver on your target quota of families in moving into a community or hiring in home care Leverage and analyze reports in our CRM and internal structure to develop and manage your pipeline Pilot new initiatives, tests, and processes (e.g., account scoring, CRM changes) in your territory and provide feedback to improve the tools and resources at your disposal Qualifications: Bachelor’s degree preferred 3-5 years of outside sales experience as an individual contributor with exceptional prospecting and lead generation abilities Knowledge of the Senior Living Industry Hospital/skilled nursing facility sales experience Proven track record of exceeding sales quotas and collaborating with other teams to do so Must be relationship driven with a strategic mindset Successfully demonstrated experience in presenting to target customers and overcoming objections Thrives in a fast-paced, change infused, independent environment with a willingness to roll up your sleeves, test new processes, and get the job done Hungry to learn and improve with a strong competitive approach Expected to travel daily into the accounts in your territory during the 5-day business week (locally) Strong communication skills with both internal and external stakeholders at all levels Effective time management skills Technologically focused and proficient in Microsoft Office, Google Sheets and a CRM (Salesforce preferred) Schedule: You will be in the field daily, working with your Regional Director to build your account plan each week to build, nurture, and grow your accounts to deliver on your monthly targets Your time in the field will include scheduled presentations at accounts, calls, and impromptu drop-ins to meet with case managers, discharge planners, doctors, and the patients being discharged Compensation: Base Salary: $80,000 On Target Earnings: $115,000+ (Uncapped) Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-NL1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Lead and develop a sales team to achieve growth objectives, manage performance, and collaborate across departments. | Successful sales leadership experience, team development skills, and ability to work independently and travel regularly. | Join A Place for Mom as a Regional Director of Outside Sales where you will lead a remote team of Healthcare Account Executives (HCAEs). HCAEs are in-field sales representatives responsible for building, nurturing, and working with healthcare facilities such as hospitals and skilled nursing facilities to support families that are being discharged but need more care at home or have to move into a senior living community. Our HCAEs work with families, in partnership with our dedicated Senior Living Advisors, to find the right senior living communities or home care providers to serve each family’s needs. As Regional Director, you will develop a plan for your HCAEs to deliver on the company’s growth objectives, coaching and supporting them to be successful in growing the volume of referrals from their book of healthcare accounts. This role requires a combination of analytical and sales skills, a commitment to delivering a seamless consumer experience, and the ability to work cross functionally with other divisions within our organization to help the most families find the care they need. Job responsibilities Lead, manage, and develop a high performing, results-driven sales team via recruitment, training, coaching, and motivating Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently grow each account and drive the most referrals, move-ins, and new clients to our community and agency customers Train, mentor and manage team on how to support families being discharged by understanding each family’s unique needs and working with Senior Living Advisors to refer to the appropriate providers Partner with teams across the business to roll out new initiatives, pilots, or processes (e.g., account scoring, CRM changes) to your territory to enhance team productivity Manage performance of the team to maximize outcomes Achieve and exceed sales goals monthly to achieve company goals Prepare and report on market performance to Senior Leadership as required Occasional travel required for Divisional and Company sales meetings Complete customer experience calls monthly for each team member to ensure customer satisfaction and solve any potential service recovery issues The position will require a flexible work schedule between the hours of 8am and 8pm, with night and weekend call requirements and ~75% of time in-field (regional travel) with your team Qualifications Three or more years of successful experience as an individual contributor in a sales or account management role Three or more years of experience successfully leading a sales team to exceed quota Track record of developing new sales talent into top performers and demonstrated ability of managing seasoned sales talent to maximize their performance Ability to solve personnel issues both timely and professionally Promotes a positive and energetic sales atmosphere with the team Ability to deliver results, while working in a highly independent environment Availability to travel weekly throughout your territory to work with your Healthcare Account Executives in the field. Collaborative approach to working with other departments or business functions, with focus on achieving shared goals Experience in change management and innovation. Thrives in a fast-paced, change infused, demanding environment with a willingness to roll up your sleeves, test new processes or approaches, and get the job done Strong communication skills with both internal and external stakeholders at all levels Effective time management skills Strong computer skills, including Word and Excel. Access to a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection Compensation Base Salary: $100,000-$150,000 On Target Earnings (First Year): $150,000 - $200,000 Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Drive lead generation and move-ins to senior care communities by managing and growing a portfolio of hospital and skilled nursing facility accounts. | Bachelor's degree, 3-5 years outside sales experience, knowledge of senior living industry, hospital/skilled nursing facility sales experience, strong communication and time management skills. | Exciting opportunity to join the A Place for Mom team as an outside sales Healthcare Account Executive. You will be the face of A Place for Mom with the hospitals and skilled nursing facilities in your territory and the families being discharged from the facilities as we grow the business. You are responsible for driving lead generation and move-ins to communities from your book of accounts. You are hungry, excited to build relationships with healthcare professionals, and persistent in finding the most effective approaches to grow each account in order to help more families find the care they need. What You Will Do: Work in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility Deliver on your target quota of families selecting a senior care option each month by generating daily qualified patient referrals from your assigned market plan accounts Currently maintains a portfolio of clients (social worker, case managers, and discharger planners) specifically in hospitals and skilled nursing centers within this open territory Develop, own, and grow your book of accounts to increase referral volume in your territory Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value A Place for Mom delivers Educate families on their care options and how they will work with you and a Healthcare Senior Living Advisor to find the right senior living option as they are discharged Work with your partner Healthcare Senior Living Advisors to deliver on your target quota of families in moving into a community or hiring in home care Leverage and analyze reports in our CRM and internal structure to develop and manage your pipeline Pilot new initiatives, tests, and processes (e.g., account scoring, CRM changes) in your territory and provide feedback to improve the tools and resources at your disposal Qualifications: Bachelor’s degree preferred 3-5 years of outside sales experience as an individual contributor with exceptional prospecting and lead generation abilities Knowledge of the Senior Living Industry Hospital/skilled nursing facility sales experience Proven track record of exceeding sales quotas and collaborating with other teams to do so Must be relationship driven with a strategic mindset Successfully demonstrated experience in presenting to target customers and overcoming objections Thrives in a fast-paced, change infused, independent environment with a willingness to roll up your sleeves, test new processes, and get the job done Hungry to learn and improve with a strong competitive approach Expected to travel daily into the accounts in your territory during the 5-day business week (locally) Strong communication skills with both internal and external stakeholders at all levels Effective time management skills Technologically focused and proficient in Microsoft Office, Google Sheets and a CRM (Salesforce preferred) Schedule: You will be in the field daily, working with your Regional Director to build your account plan each week to build, nurture, and grow your accounts to deliver on your monthly targets Your time in the field will include scheduled presentations at accounts, calls, and impromptu drop-ins to meet with case managers, discharge planners, doctors, and the patients being discharged Compensation: Base Salary: $80,000-$90,000 On Target Earnings: $115,000-$125,000+ (Uncapped) Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-JR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Lead and execute strategic initiatives for Home Care, manage cross-functional projects, develop business insights, drive operational excellence, and influence leadership decisions. | 4+ years in strategy, business operations, or consulting with strong analytical, communication, and project management skills, plus ability to lead cross-functional initiatives and create executive-ready materials. | About A Place for Mom: A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. • Win The Right Way: We see organizational integrity as the foundation for how we operate. • Embrace Change: We innovate and constantly evolve. Job Description We are seeking a talented strategic operator to play a key role in A Place for Mom’s fast-growing Home Care division. This role is central to shaping and executing initiatives that accelerate growth, improve provider and family experiences, and drive operational excellence. You will lead critical projects end to end — defining success criteria, managing execution across functions, and ensuring delivery in partnership with teams including Sales, Account Management, Customer Success, Product, Analytics, and Engineering. Reporting to the VP of Strategy & Operations – Home Care, you will be a trusted partner in turning strategy into execution. Who You Are The ideal candidate is a big picture, strategic thinker who is also capable of delivering exceptional project management and execution of key cross-functional initiatives. • A strategic thinker who can also execute with discipline and urgency • Skilled at breaking down ambiguity into clear plans and deliverables • Collaborative and influential, able to align stakeholders without direct authority • Thrive in a fast-paced and high-growth environment, adapting quickly to change • Balance analytical curiosity with pragmatic, hands-on execution • Motivated to shape the future of Home Care industry for both families and providers What You Will Do • Manage Strategic Initiatives • Lead execution of Home Care’s strategic priorities; scope, resource, and track projects to completion • Manage risk, escalate issues quickly, and propose solutions to keep initiatives on track • Build frameworks, analyses, and recommendations that inform leadership decisions • Develop Market & Business Insights • Analyze provider performance, consumer trends, and industry benchmarks to surface opportunities • Support business cases for new pilots, initiatives, and investments • Develop executive-ready materials summarizing insights and recommendations • Drive Operational Excellence • Implement project management processes, timelines, and reporting for accountability • Create dashboards and tracking tools to measure initiative progress and impact • Identify bottlenecks and drive process improvements to accelerate execution • Contribute to project management best practices and tools within Home Care • Lead Through Influence • Partner with Home Care leadership to set priorities and communicate progress • Prepare and facilitate senior leadership updates, quarterly reviews, and planning sessions • Foster a culture of collaboration, urgency, and results • Performs other duties as assigned Qualifications • 4+ years in strategy, business operations, consulting, or program management (healthcare or marketplace experience a plus) • Bachelor’s degree required; MBA or product management certification a plus • Strong problem-solving and analytical skills; Excel proficiency required, BI/SQL a plus • Proven track record leading cross-functional projects from scoping through delivery • Excellent communication and presentation skills; able to create executive-ready materials • Skilled collaborator and influencer, with ability to navigate conflict and build consensus • Highly organized, adaptable, and execution-oriented • Startup or growth-stage company experience preferred • Demonstrated leadership potential: models ownership, mentors peers, and drives accountability Additional information Compensation • Base Salary: $120,000-$140,000 • Bonus: 10% • Benefits: • 401(k) plus match • Dental Insurance • Health Insurance • Vision Insurance • Paid Time Off • This is a remote position with the travel on occasion for team meetings #LI-AR1 #Remote Additional Information A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Lead and manage the Home Care Onboarding team to ensure smooth onboarding, high performance, and excellent customer service while driving process improvements and cross-team collaboration. | Bachelor's degree, 3+ years managing customer service or onboarding teams (preferably healthcare), strong communication and organizational skills, proficiency with Excel and PowerPoint, and a passion for customer success. | About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. • Win The Right Way: We see organizational integrity as the foundation for how we operate. • Embrace Change: We innovate and constantly evolve. Job Description The Manager of the Home Care Onboarding team at A Place for Mom plays a key position in supporting the rapid expansion and operational excellence of our Home Care provider network. This individual is instrumental in shaping the first impression new home care agency partners have of A Place for Mom, ensuring a streamlined and educational onboarding experience. As we scale our presence across the U.S., this role serves as a key contributor to our mission of delivering outstanding customer service and long-term partner success. The Manager will be responsible for setting team priorities, managing daily operations, coaching team members, and ensuring that new providers are onboarded with consistency, professionalism, and care. What you will do: • Lead, mentor, and manage a team of Home Care Onboarding Specialists, fostering a high-performing, customer-focused culture. • Conduct regular 1:1 meetings and weekly team huddles to review goals, provide coaching, and align on strategies. • Establish clear performance expectations and manage to defined KPIs, service standards, and quality benchmarks. • Perform quality assurance (QA) checks on onboarding calls to ensure professionalism, accuracy, and consistency. • Address escalated customer concerns and model exceptional service resolution practices. • Educate new customers on best practices, system usage, and partnership expectations to promote long-term success. • Design and implement scalable programs that support the success of newly opened agencies and enhance onboarding engagement. • Serve as a liaison between onboarding customers and internal teams, including Sales, Customer Success, Product, and Operations. • Collaborate with home care leadership and other department managers to identify strategies to enhance customer experience and retention. • Coordinate with the marketing and training teams to deliver webinars and resources that support new customer education. • Track and analyze service metrics, present weekly performance insights and improvement opportunities to the Director of Customer Success. • Continuously assess the onboarding process for improvement opportunities, innovating and implementing solutions to enhance efficiency and satisfaction. • Lead initiatives to optimize workflows, reduce onboarding friction, and increase speed-to-value for new agency customers. • Contribute to cross-functional projects and strategic initiatives as needed. • Perform other duties as assigned. Qualifications Qualifications • Bachelor's degree preferred • 3+ years of managerial experience in customer service, client onboarding, or customer success, preferably in a healthcare. • Exceptional verbal and written communication skills, with a strong ability to coach and motivate teams. • Strong organizational skills with a keen attention to detail and process excellence. • Proficiency in Microsoft Excel and PowerPoint; experience with CRM or onboarding platforms is a plus. • Deep understanding of customer service best practices, with a passion for delivering top-tier experiences. • Proven track record in developing high-performing teams and achieving measurable service outcomes. • Analytical mindset with problem-solving agility and a proactive, self-directed work ethic. Additional Information Compensation • Base Salary - $60,000 + 20% Bonus • Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc. All your information will be kept confidential according to EEO guidelines. • This is a fully remote role that can be located anywhere within the continental United States A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. #LI-JR1 #LI-REMOTE