A Place for Mom

Lead and develop a sales team, analyze performance data, and implement strategic initiatives to improve sales productivity. | Requires 5+ years of sales leadership experience, proficiency with CRM and Microsoft Office, and strong communication skills. | Job Description: • Identify, hire, and onboard top talent. • Provide hands-on coaching and feedback to increase the capabilities and performance of your team. • Coach, develop and motivate your team to meet and exceed sales and productivity targets • Hold your team accountable for established weekly, monthly and quarterly goals, while ensuring that our product, policies and pricing are communicated clearly and accurately to prospects. • Develop and maintain executive level relationships to help drive sales initiatives. • Implement strategic planning, forecasting and ongoing development of the sales team. • Analyze and identify ways to improve productivity, efficiency, and processes. • Develop and lead training programs for and mentoring of new hires. • Facilitate team contests, spiffs and/or incentives. Requirements: • 5+ years of sales leadership experience with direct reports • A high level of enthusiasm for building a business as a high-energy leader • Strong track record of hitting and achieving KPI targets • Demonstrated ability to use data to uncover opportunities to improve the sales process and individual performance • Experience in change management and innovation. Thrives in a fast-paced, change infused, demanding environment • A data-driven, proactive mindset toward transformational process improvement • Proficient in Microsoft Office (Excel, PowerPoint) with ability to adapt to new systems quickly • Experience with CRM software • Excellent communication and presentation skills. • Effective prioritization and time management skills. • Bachelor's degree or equivalent practical or career experience Benefits: • 401(k) plus match • Health insurance • Dental insurance • Vision Insurance • Paid Time Off

Lead and grow a team of Customer Success Managers, implement processes to increase adoption and satisfaction, and collaborate across internal teams. | Proven experience managing Customer Success teams, strong communication skills, proficiency with CRM and reporting tools, and ability to work independently in a fast-paced environment. | Job Description: • Lead and grow a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies. • Implement processes that drive high levels of adoption across our network with new programs and product offerings. • Build and maintain strong relationships with agency partners, serving as their main point of contact. • Develop and implement streamlined processes and standard operating procedures (SOPs) to enhance team efficiency and consistency. • Drafting and editing presentations and webinars to communicate key initiatives, updates, and insights to internal and external stakeholders. • Develop, test, and implement strategies to increase customer satisfaction, including regular check-ins, surveys, training, and feedback sessions. • Collaborate with internal teams, including Sales, Marketing, Product, and Operations, to ensure a seamless customer experience and channel customer feedback to the broader division. • Analyze data and develop reports to track progress and identify areas for improvement by creating daily metric based scorecards to increase the team’s visibility into their own KPI achievement. • Provide coaching and training to Customer Success Managers to ensure they have the necessary skills and knowledge to effectively manage their portfolio. Requirements: • Proven experience in managing a team of Customer Success Managers, preferably in the home care or healthcare industry. • Ability to lead and motivate a team, including coaching and providing regular feedback. • Experience with CRM, dialers, other platforms and driving efficiency/process through them. • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. • Proficiency with Excel and other reporting tools that promotes an ability to dig into data and identify trends and opportunities for improvement. • Ability to deliver results while working in a highly independent and fast-paced environment. • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Benefits: • 401(k) plus match • Dental Insurance • Health Insurance • Vision Insurance • Paid Time Off

Analyze complex datasets, create reports and dashboards, and support data-driven decision making. | Requires 3+ years in data/analytics, proficiency in Excel, SQL, Tableau, understanding of statistical concepts, and ability to communicate insights. | The position: The Senior Analyst, Data & Analytics role, will be working with large, complex datasets & leverage statistical techniques to analyze and interpret data to drive business decision making along with designing and creating reports based on business reporting needs. Who you are: You are a passionate, data-driven individual who enjoys digging into complex datasets. This role will be critical in measuring outcomes of high-priority community initiatives, quantifying business impact, analyzing performance drivers, and communicating insights. Success in this role will be dependent on your ability to dive deep into the details, leverage statistical and technical skills, and remain nimble as priorities change. What you will do: Use statistics based advanced techniques to identify patterns and uncover opportunities. Perform deep dive data analyses to better understand trends and business performance. Create, maintain and update dashboards & reports, support ad hoc data and reporting requests. Training and demo of BI reports and dashboards to end users. Provide data analysis support for cross functional stakeholders and conduct root cause analysis for variance explanation when a metric is deviating from expectations, and help drive meaningful insights that support business decision making. Partner with business stakeholders to identify and unlock opportunities and with other data teams to improve platform capabilities around data modeling, testing etc. Work with business on opportunity identification and sizing to help evaluate potential opportunities and assist in analyzing trade-offs in different approaches. Qualifications Required Skills & Competencies: Degree in quantitative field such as Computer Science, Data Science, Statistics and 3+ years of experience in a data/analytics role. Exceptional analytical and problem-solving capabilities, including ability to: Identify the best data sources and conduct complex analyses with data across resources Set up and interpret event tracking and conversion funnels Leverage analytical tools to execute analysis Excel and SQL proficiency required Proficient in using data exploration, visualization & reporting tools such as Tableau Experience with Databricks is a plus. Understanding of statistics concepts (correlation, regression etc.). Effective communicator able to translate complex analysis into insights and communicate results and recommendations Ability to work as part of a team, while driving individual goals Must be able to work EST work hours Compensation: Base Salary Range: $75,000-$100,000 Yearly Bonus: 10% of base Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-AR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Lead and develop a team of Customer Success Managers to drive retention, engagement, and satisfaction among home care agencies, implementing processes and strategies to optimize customer experience. | Proven leadership in customer success, experience with CRM and reporting tools, excellent communication skills, and ability to manage multiple projects in a fast-paced environment. | Job Description The Manager, Customer Success, Home Care Division will lead a team of Customer Success Managers to drive retention of and engagement with the home care agencies in our network. We are experiencing tremendous growth and homecare is a core priority for A Place for Mom. This role will have a huge impact on the ongoing management of our brand across some of our most valuable customers. They will be responsible for reinforcing A Place for Mom's brand, mission, and value proposition for our customers through support focused on helping agency owners grow their business by engaging with our programs. The ideal candidate will have a deep understanding of how to deliver growth through high levels of service and driving upsell opportunities, with a proven track record of success in managing a customer success team. What You Will Do Lead and grow a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies. Implement processes that drive high levels of adoption across our network with new programs and product offerings. Build and maintain strong relationships with agency partners, serving as their main point of contact. Develop and implement streamlined processes and standard operating procedures (SOPs) to enhance team efficiency and consistency. Drafting and editing presentations and webinars to communicate key initiatives, updates, and insights to internal and external stakeholders. Develop, test, and implement strategies to increase customer satisfaction, including regular check-ins, surveys, training, and feedback sessions. Collaborate with internal teams, including Sales, Marketing, Product, and Operations, to ensure a seamless customer experience and channel customer feedback to the broader division Analyze data and develop reports to track progress and identify areas for improvement by creating daily metric based scorecards to increase the team’s visibility into their own KPI achievement. Provide coaching and training to Customer Success Managers to ensure they have the necessary skills and knowledge to effectively manage their portfolio. Qualifications Proven experience in managing a team of Customer Success Managers, preferably in the home care or healthcare industry. Ability to lead and motivate a team, including coaching and providing regular feedback. Experience with CRM, dialers, other platforms and driving efficiency/process through them. Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. Proficiency with Excel and other reporting tools that promotes an ability to dig into data and identify trends and opportunities for improvement. Ability to deliver results while working in a highly independent and fast-paced environment. Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Compensation Additional Information On Target Earnings: $70,000-$94,000 Base Salary: $55,000-$79,000 Bonus: $15,000 variable Benefits: 401(k) plus match Dental Insurance Health Insurance Vision Insurance Paid Time Off #LI-TF1 #LI-Remote About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Lead and develop a team of Customer Success Managers to drive retention, engagement, and satisfaction among home care agencies, while collaborating across departments to optimize customer experience. | Proven experience managing customer success teams, strong data analysis skills, excellent communication, and familiarity with CRM and reporting tools. | Job Description The Manager, Customer Success, Home Care Division will lead a team of Customer Success Managers to drive retention of and engagement with the home care agencies in our network. We are experiencing tremendous growth and homecare is a core priority for A Place for Mom. This role will have a huge impact on the ongoing management of our brand across some of our most valuable customers. They will be responsible for reinforcing A Place for Mom's brand, mission, and value proposition for our customers through support focused on helping agency owners grow their business by engaging with our programs. The ideal candidate will have a deep understanding of how to deliver growth through high levels of service and driving upsell opportunities, with a proven track record of success in managing a customer success team. What You Will Do • Lead and grow a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies. • Implement processes that drive high levels of adoption across our network with new programs and product offerings. • Build and maintain strong relationships with agency partners, serving as their main point of contact. • Develop and implement streamlined processes and standard operating procedures (SOPs) to enhance team efficiency and consistency. • Drafting and editing presentations and webinars to communicate key initiatives, updates, and insights to internal and external stakeholders. • Develop, test, and implement strategies to increase customer satisfaction, including regular check-ins, surveys, training, and feedback sessions. • Collaborate with internal teams, including Sales, Marketing, Product, and Operations, to ensure a seamless customer experience and channel customer feedback to the broader division • Analyze data and develop reports to track progress and identify areas for improvement by creating daily metric based scorecards to increase the team’s visibility into their own KPI achievement. • Provide coaching and training to Customer Success Managers to ensure they have the necessary skills and knowledge to effectively manage their portfolio. Qualifications • Proven experience in managing a team of Customer Success Managers, preferably in the home care or healthcare industry. • Ability to lead and motivate a team, including coaching and providing regular feedback. • Experience with CRM, dialers, other platforms and driving efficiency/process through them. • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. • Proficiency with Excel and other reporting tools that promotes an ability to dig into data and identify trends and opportunities for improvement. • Ability to deliver results while working in a highly independent and fast-paced environment. • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Compensation Additional Information • On Target Earnings: $70,000-$94,000 • Base Salary: $55,000-$79,000 • Bonus: $15,000 variable • Benefits: • 401(k) plus match • Dental Insurance • Health Insurance • Vision Insurance • Paid Time Off #LI-TF1 #LI-Remote About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. • Win The Right Way: We see organizational integrity as the foundation for how we operate. • Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Compensation Range: $70K - $94K

Lead and oversee engineering teams, ensuring delivery, quality, and alignment with business goals. | Requires 10+ years of engineering leadership, experience with web technologies, cloud environments, and CRM platforms, especially Salesforce. | About the Job: The VP of Engineering - Senior Living provides strategic leadership and operational oversight across A Place for Mom's Senior Living engineering organization. This includes Sales Tech, Web, CRM/Salesforce, and Quality Assurance teams responsible for building, maintaining, and scaling the platforms that enable our advisors and marketing teams to connect families with senior living communities. This role is responsible for the executional success of engineering delivery across the Senior Living domain - ensuring work is well-planned, properly resourced, and consistently delivered with quality and predictability. The VP will partner closely with Product Management, Technical Program Management (TPM), and executive-level business stakeholders to align on priorities, outcomes, and timelines, while ensuring the engineering teams execute effectively and efficiently. This position reports to the Chief Product & Technology Officer (CPTO). Who you are: The VP Engineering will be an experienced and pragmatic technology and product leader who thrives in structured, delivery-focused environments. You excel at translating business requirements into clear plans of action, orchestrating multiple teams and stakeholders to deliver results on time and with quality. You are driven by executional excellence and organizational alignment. You bring a disciplined, methodical approach to turning stakeholder objectives into measurable outcomes. You are comfortable navigating complex priorities, managing dependencies, and ensuring clarity and accountability across cross-functional teams. You are an empathetic, detail-oriented leader who values partnership and clear communication, ensuring that stakeholders feel heard and informed throughout the delivery process. You excel at building trusted partnerships across engineering, product, and stakeholders of key business functions, aligning technical development with company priorities. As a culture builder, you empower leaders and engineers to take ownership and grow, fostering an inclusive environment where collaboration can thrive. What you will do: Leadership & Execution: • Lead and mentor the Senior Living engineering organization (Sales Tech, Web, CRM/Salesforce, QA), fostering a culture of collaboration, ownership, and delivery excellence. • Translate stakeholder-driven initiatives into actionable engineering plans and ensure consistent, predictable execution across teams. • Establish and maintain clear delivery frameworks, planning cadences, and communication rhythms across the engineering organization. • Ensure teams have the structure, tools, and support needed to deliver on roadmap commitments with high quality and reliability. • Define and monitor key engineering metrics related to delivery performance, system stability, and operational efficiency. • Oversee a cross-functional Salesforce engineering team that supports multiple product domains, ensuring alignment of priorities, resource planning, and technical execution across the Senior Living and other engineering organizations. • Lead a centralized QA organization, including a QA Manager, responsible for defining and promoting quality assurance best practices, optimizing QA resourcing across multiple engineering orgs, and advancing AI-enabled testing tools and validation processes to improve speed and accuracy without compromising release quality. Cross-Functional Collaboration: • Partner closely with Product and TPM peers to align business priorities, refine requirements, and develop realistic delivery plans. • Collaborate with stakeholders across Sales, Marketing, Operations, and Data to ensure technology solutions meet business outcomes. • Serve as a key liaison between engineering and non-technical stakeholders, ensuring clear communication of scope, timelines, risks, and tradeoffs. • Contribute to cross-functional planning and prioritization processes, ensuring engineering capacity is allocated effectively across initiatives Operational & Technical Oversight • Oversee day-to-day technical execution and operational performance for Senior Living platforms, including CRM-integrated systems, lead management tools, and marketing web properties. • Drive accountability for technical quality, security, scalability, and maintainability within the engineering organization. • Partner with architecture and infrastructure teams to align on shared patterns, frameworks, and standards. • Champion disciplined use of AI-assisted development tools to improve velocity, ensuring results are validated and quality remains uncompromised. People & Culture • Lead and develop a team of Engineering Directors and Senior Managers, fostering professional growth, accountability, and engagement. • Build a culture of clarity, ownership, and continuous improvement focused on measurable outcomes. • Partner with People and Talent teams to recruit, retain, and develop top engineering talent. Required Skills: • Bachelor's Degree in Computer Science, Engineering, or equivalent experience. • 10+ years of engineering leadership experience, including managing other engineering leaders across multiple teams or domains. • Proven ability to lead large, distributed engineering teams through structured, stakeholder-defined delivery initiatives. • Demonstrated ability to present and communicate complex ideas in a clear, concise manner to executive leadership and effectively convert their guidance into concrete, actionable steps for cross-functional teams. • Strong operational and organizational skills - excels in roadmap execution, capacity planning, and delivery tracking. • Experience leading or partnering with cross-functional development teams, ensuring architectural alignment, data consistency, and integration across multiple product domains. • Demonstrated success managing or guiding centralized Quality Assurance (QA) functions, including implementing testing frameworks, AI-assisted QA tooling, and shared resourcing strategies across multiple engineering organizations. • Experience with modern web technologies (React, Next.js, JavaScript/TypeScript), API-driven architectures, and cloud environments (AWS preferred). • Familiarity with CRM platforms (Salesforce experience strongly preferred) and integrations supporting sales and marketing operations. • Strong communication and collaboration skills; able to partner effectively with Product and TPM peers and build trust across business and technical audiences. • Experience in delivery-focused environments where success is measured by predictable outcomes, quality, and business impact. • Understanding of agile delivery principles, software lifecycle management, and engineering metrics. • Experience leading remote or distributed teams with empathy and clarity. • Proven ability to scale engineering and operational practices that balance speed with Compensation • Base Salary: $250k - $275k • Bonus based on annual earnings - 40% • Benefits: • 401(k) plus match • Dental Insurance • Health Insurance • Vision Insurance • Paid Time Off #LI-JS1 #LI-REMOTE About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other. We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. • Win The Right Way: We see organizational integrity as the foundation for how we operate. • Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Own retention, satisfaction, and expansion of agency partners, develop strategies, lead cross-functional initiatives, and build high-performing teams. | 10+ years in customer success or related roles, proven leadership, strategic and analytical skills, experience managing complex ecosystems, and excellent communication skills. | Job Description: A Place for Mom’s Home Care business has an exciting opportunity for a senior leader to join its team as Vice President, Customer Success for our rapidly growing Home Care business. This role is responsible for scaling and optimizing our agency partner relationships as we expand demand among families and caregivers seeking in-home care solutions. Reporting directly to the General Manager of Home Care, this leader will own the end-to-end performance of customer-facing post-acquisition functions, with a mandate to drive retention, expansion, and operational excellence. Success in this role requires a balance of strategic thinking and hands-on execution—strengthening core business performance while testing and implementing innovative, data-driven approaches in a fast-paced environment. Key Responsibilities Own retention, satisfaction, and expansion of Home Care agency partners across independent, corporate, and franchise relationships Develop and execute strategies to deepen partnerships and expand share of wallet with existing agencies Partner with Home Care Sales to ensure strong agency acquisition handoff and closed-loop feedback between acquisition and post-sale teams Partner with Home Care Operations on the right on-boarding strategy for new agency customers, associated KPIs, reporting and customer support needs to ensure new customers are set up for success Establish performance targets, operating metrics, and accountability frameworks to drive growth and productivity across teams Lead forecasting, planning, and budgeting in partnership with Finance and HR Design and oversee compensation structures aligned to retention, expansion, and performance outcomes Build, develop, and retain high-performing teams through hiring, training, coaching, and succession planning Drive cross-functional initiatives to implement new systems, processes, programs, and pilot tests to improve agency experience and operational efficiency Partner with Product, Technology, and Development teams to advance customer success tools and capabilities Collaborate with Sales Training to shape training content and execution for customer-facing teams and people leaders Represent A Place for Mom at industry and account conferences; build senior-level relationships across franchise and enterprise partners Qualifications Bachelor’s degree from an accredited institution 10+ years of leadership experience in account management, customer success, or related commercial functions Proven ability to lead teams to consistently achieve and exceed growth and retention targets Strong strategic, analytical, and problem-solving capabilities with a data-driven mindset Demonstrated success building and leading high-performing, scalable teams Experience managing complex customer ecosystems and driving retention and expansion across multiple customer segments Ability to develop and execute clear action plans in environments with significant cross-functional dependencies Track record of leading change, innovation, and process transformation in fast-paced, high-growth organizations Excellent executive-level communication and presentation skills Outcome-oriented leader with experience forming hypotheses, running pilots, and scaling successful initiatives Compensation: Base Salary Range: $140,000 - $190,000 Variable Bonus Range: $140,000 - $160,000 Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-JS1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Develop and grow a book of healthcare accounts to generate patient referrals and assist families in finding senior care options. | 3-5 years of outside sales experience in hospital/skilled nursing sales, relationship-driven, strategic, and proficient in CRM and Microsoft Office. | Exciting opportunity to join the A Place for Mom team as an outside sales Healthcare Account Executive. You will be the face of A Place for Mom with the hospitals and skilled nursing facilities in your territory and the families being discharged from the facilities as we grow the business. You are responsible for driving lead generation and move-ins to communities from your book of accounts. You are hungry, excited to build relationships with healthcare professionals, and persistent in finding the most effective approaches to grow each account in order to help more families find the care they need. What You Will Do: • Work in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility • Deliver on your target quota of families selecting a senior care option each month by generating daily qualified patient referrals from your assigned market plan accounts • Currently maintains a portfolio of clients (social worker, case managers, and discharger planners) specifically in hospitals and skilled nursing centers within this open territory • Develop, own, and grow your book of accounts to increase referral volume in your territory • Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value A Place for Mom delivers • Educate families on their care options and how they will work with you and a Healthcare Senior Living Advisor to find the right senior living option as they are discharged • Work with your partner Healthcare Senior Living Advisors to deliver on your target quota of families in moving into a community or hiring in home care • Leverage and analyze reports in our CRM and internal structure to develop and manage your pipeline • Pilot new initiatives, tests, and processes (e.g., account scoring, CRM changes) in your territory and provide feedback to improve the tools and resources at your disposal Qualifications: • Bachelor's degree preferred • 3-5 years of outside sales experience as an individual contributor with exceptional prospecting and lead generation abilities • Knowledge of the Senior Living Industry • Hospital/skilled nursing facility sales experience • Proven track record of exceeding sales quotas and collaborating with other teams to do so • Must be relationship driven with a strategic mindset • Successfully demonstrated experience in presenting to target customers and overcoming objections • Thrives in a fast-paced, change infused, independent environment with a willingness to roll up your sleeves, test new processes, and get the job done • Hungry to learn and improve with a strong competitive approach • Expected to travel daily into the accounts in your territory during the 5-day business week (locally) • Strong communication skills with both internal and external stakeholders at all levels • Effective time management skills • Technologically focused and proficient in Microsoft Office, Google Sheets and a CRM (Salesforce preferred) Schedule: • You will be in the field daily, working with your Regional Director to build your account plan each week to build, nurture, and grow your accounts to deliver on your monthly targets • Your time in the field will include scheduled presentations at accounts, calls, and impromptu drop-ins to meet with case managers, discharge planners, doctors, and the patients being discharged Compensation: • Base Salary: $80-90K • On Target Earnings: $115-125K+ (Uncapped) • Benefits: • 401(k) plus match • Dental insurance • Health insurance • Vision Insurance • Paid Time Off #LI-JR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other. We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. • Win The Right Way: We see organizational integrity as the foundation for how we operate. • Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Partnering with sales leaders to align HR strategies with business goals, coaching leadership, and driving organizational change. | Extensive HR experience (preferably 10+ years), strong organizational design, talent planning, and analytics skills, with proven ability to influence leadership and manage change. | About the Job As Senior Director, Human Business Partner (HRBP) -Tech, Product, Data, Analytics and Corporate Functions you will play a critical role in aligning people-focused strategies with business goals to drive organizational performance, culture, and employee experience. Acting as a trusted advisor to these departments you will help shape workforce planning, talent development, organizational design, and change initiatives. This role is both strategic and hands-on, ensuring that the company’s people practices empower teams to deliver exceptional business results. Who You Are You are a collaborative, empathetic, and forward-thinking HR professional who thrives solving complex people's challenges. You bring a balanced approach—data-driven yet people-centered—with a strong ability to influence, build trust, and navigate ambiguity. You value inclusivity, continuous improvement, and open communication, and you approach your work with curiosity, integrity, and a focus on long-term impact. You excel in fast-paced environments and enjoy partnering closely with sales leaders to create high-performing workplaces. Responsibilities • Strategic partner to sales leaders, aligning people strategy with organizational goals and long-term priorities. • Coach and trusted advisor on performance management, leadership effectiveness, organizational design, and overall org health. • Drive engagement, retention, and culture-building initiatives that strengthen employee experience and reinforce company values. • Collaborate closely with Sales leadership to support sales talent strategy, optimize organizational structure, and ensure effective execution of sales incentive and compensation programs. • Lead change management efforts, supporting teams through transformation, growth, and organizational shifts. • Leverage people's data and insights to inform decisions, identify trends, and improve outcomes across the business. • Partner on talent planning, performance processes, and career development to ensure the right talent is in the right roles at the right time. • Champion equity, consistency, and fairness in HR practices, ensuring an inclusive and positive employee experience. Support and execute talent-related strategic initiatives, collaborating across HR and business teams to build future workforce capability. Qualifications: • Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or related field. • 10 or more years of HR Business Partner experience, preferably for Tech or Product teams. • Strong knowledge of HR practices, employment laws, and organizational development principles. • Demonstrated ability to coach leaders and influence decision-making. • Expertise in organizational design, workforce planning, succession, analytics. • Experience managing employee relations issues with professionalism and discretion. • Ability to analyze data and translate insights into actionable recommendations. • Excellent communication, consulting, and relationship-building skills. • Experience in fast-paced, high-growth, or matrixed environments. • Strong business acumen and ability to work well across different functions in order to integrate HR and business strategies. • Exposure to change management methodologies and organizational transformation work. • May require occasional travel (up to 10–20%) depending on business needs. Compensation • Base Salary: $140,000 - $180,000 • Bonus based on annual earnings - 30% • Benefits: • 401(k) plus match • Dental Insurance • Health Insurance • Vision Insurance • Paid Time Off About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. • Win The Right Way: We see organizational integrity as the foundation for how we operate. • Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Compensation Range: $140K - $180K