9005 CVS Pharmacy, Inc.

Oversee colleague scheduling, technology, and innovation initiatives to optimize labor distribution and improve colleague and customer experience. | 7+ years in operations or workforce management, leadership experience, advanced skills in Excel and PowerPoint, and ability to influence senior stakeholders. | We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Are you looking for a challenging, highly visible, and strategic role that combines your love of operations and workforce management? Then the Director, Retail Workforce Management role in Retail Store Operations role could be your ideal position. This role reports to the Executive Director of Workforce Management and oversees the colleague scheduling experience, colleague scheduling technology, and an innovation & transformation portfolio. This role is responsible for ensuring that the allocation of the payroll budget across 9,000 stores is positioned in a way that meets the needs of our customers and 200K+ colleagues. You will lead a talented team that supports CVS Pharmacy Retail Front Stores and Pharmacies. This role will act as a leader interfacing with internal and field leaders across all supported areas of the business. You will need to align and influence senior leaders and business owners while also connecting with an empathetic ear to our colleagues directly serving our customers. You will be responsible for providing data-driven insights aimed to improve how labor is used and distributed. Key strategic pillars this role is responsible for include: Ensuring the team is providing best-in-class field support through management of scheduling tools and reporting Creating a colleague centric WFM vision that leverages scheduling and labor strategy as a lever to impact the front line colleague experience and ultimately, our consumer’s Simplifying and streamlining the scheduling and payroll management tools to make them easy to use, understand and customized for our unique business needs It is critical that the candidate possess a high degree of political and organizational intelligence. This candidate will have demonstrated experience building trusted relationships across the enterprise with senior executives and peers. Initiatives under this portfolio may span various corporate functions (HR, Legal, Operations) as well as business segments. This leader must have strong verbal skills and the ability to engage and inspire and communicate across all levels. This leader will have 5 Senior Manager direct reports, a team of 20+ and must have the ability to generate excitement for the transformational roadmap ahead that allows us to fuel our stores and outlets with the right people, in the right place at the right time. Required Qualifications 7+ years of experience in Operations or Workforce Management roles 5+ years experience leading teams Advanced working knowledge of Microsoft Excel and PowerPoint with demonstrated ability to create senior-leading facing materials Ability to support minor travel (5%) Preferred Qualifications Retail Pharmacy or Healthcare specific experience Significant experience navigating and executing complex programs in a complex organization High level of confidence and resilience and the ability to operate across many functions in the organization. Ability to challenge the status quo, listen and create and navigate healthy tensions Ability to manage day to day operational support while balancing execution on long-term strategic objectives Education Bachelor’s Degree required MBA Preferred Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Manage and resolve DSCSA-related tickets, monitor serialization exceptions, and support compliance workflows. | At least 3 years in healthcare or supply chain operations, experience with ticketing systems like ServiceNow, and familiarity with DSCSA or serialization platforms. | We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst serves as the primary point of contact for DSCSA (Drug Supply Chain Security Act) related inquiries through ServiceNow, providing front-line operational support and issue resolution. This role ensures timely triage, tracking, and closure of Help Desk requests and exception events across all business units in alignment with regulatory and corporate quality standards. The Senior Analyst will manage a queue of DSCSA (Drug Supply Chain Security Act) related data errors that impact compliant product flow for drugs held in quarantine at Distribution Centers and pharmacies. This position supports 10 distinct business units across Retail, PBM, Omnicare, Minute Clinic, and Oak Street Health, and plays a key role in maintaining formal documentation of processes. Collaboration will include field teams, leadership, vendors, and the TraceLink SCWM (Supply Chain Work Management) platform. Key Responsibilities: Helpdesk Support (Primary) Manage and resolve DSCSA-related tickets in ServiceNow. Triage incoming requests, validate data, and provide guidance to field teams, distribution centers, Retail pharmacies, PBM Mail, PBM Specialty, and internal stakeholders. Maintain accurate documentation of inquiries and resolutions for audit readiness. Exception Management (Secondary) Monitor and resolve serialization exceptions using TraceLink SCWM. Coordinate with internal teams and external trading partners to address quarantined inventory and data errors. Support SOP implementation and compliance workflows for exception handling. Additional Duties: Communicate status updates and escalate issues as needed. Contribute to process improvements and training materials. Ensure all activities comply with DSCSA, FDA, and corporate standards. Required Qualifications 3+ years of experience in supply chain, retail pharmacy, PBM, healthcare operations, or related field 1+ years’ experience with Help Desk operations and ticketing systems (ServiceNow preferred) Strong verbal and written communication skills Advanced analytical and problem‑solving abilities Familiarity with DSCSA (Drug Supply Chain Security Act) requirements, serialization, and traceability workflows Ability to manage multiple priorities in a fast‑paced, cross‑functional environment Proficiency in Microsoft Excel (lookups, pivots, formulas) and PowerPoint (building clear visuals/documentation) Preferred Qualifications Experience using TraceLink, POET, or other DSCSA/serialization compliance platforms Knowledge of pharmacy, warehouse, and distribution product flow, especially quarantine and exception processes BA/BS in Supply Chain Management, Information Systems, Healthcare Operations, or a related discipline Experience with Tableau or other BI tools for reporting and dashboarding. Prior database experience (SQL preferred) for querying or validating serialized data Experience developing analytical tools, templates, SOPs, workflows, or process maps to support operational excellence Education Associate’s Degree or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Manage and optimize programmatic advertising inventory and deals to maximize performance and revenue. | Requires 5+ years in programmatic advertising, DSP experience, and knowledge of the ad tech ecosystem. | We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Media Exchange is hiring a Senior Programmatic Inventory Manager. CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers. The Senior Programmatic Inventory Manager will be responsible for growing our Premium Publisher and programmatic offerings, ensuring the overall success of CVS Media Exchange campaigns. This individual will own the curation, execution and optimization for O&O inventory ensuring that deals are set-up and optimized according to best practices. The right candidate will have a start-up mentality, be detail oriented, process driven and innovative seeking to establish new and efficient practices that drive campaign performance. Responsibilities include but not limited to: Establish new / cultivate existing relationships across key publisher organizations; including deal type and rate negotiations Deal-id platform set-up and maintenance of catalog of deals across different demand channels. Analyze open-market and private marketplace spend to identify inventory opportunity areas. Provide creative deals solutions and inventory recommendations to the CMX Media team based on campaign goals and objective Perform regular deal maintenance and audits to maximize performance and revenue Perform industry & trend research and analysis, and partner with our Strategic Partnerships team identify unique, forward thinking partnership opportunities Routinely share ideas and opportunities with the goal of improving processes, performance, and best practices. Location: This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 2 or more days a week: Wellesley, MA or Boston, MA Woonsocket, RI New York, NY (Soho office) Blue Bell, PA Chicago, IL Required Qualifications: 5+ years' programmatic experience, with a comprehensive understanding of the advertising landscape (SSP, DSP, agency, publishers, etc.) 3+ years DSP Media Experience 2+ years' experience with programmatic deals either from the buyer and/or publisher perspective Preferred Qualifications: Retail media experience Excellent organization, problem solving, planning and decision-making skills Ability to organize and prioritize multiple projects, while meeting deadlines and successfully managing daily workload Ability to share knowledge, lead, and develop others Self-motivated, low ego team player with an ability to work well with other personalities Comfortable with ambiguity and change Demonstrated knowledge of the programmatic ecosystem dynamics and its key players Proficient in Excel and data analysis tools Strong analytical skills and attention to detail Education Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 yrs experience) required. Pay Range The typical pay range for this role is: $82,940.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Manage and resolve DSCSA-related tickets and exceptions, coordinate with internal teams and external partners, and ensure compliance with regulatory standards. | 3+ years in healthcare operations or supply chain, experience with Help Desk systems (ServiceNow preferred), knowledge of DSCSA and serialization workflows, proficiency in Excel and PowerPoint. | We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst serves as the primary point of contact for DSCSA (Drug Supply Chain Security Act) related inquiries through ServiceNow, providing front-line operational support and issue resolution. This role ensures timely triage, tracking, and closure of Help Desk requests and exception events across all business units in alignment with regulatory and corporate quality standards. The Senior Analyst will manage a queue of DSCSA (Drug Supply Chain Security Act) related data errors that impact compliant product flow for drugs held in quarantine at Distribution Centers and pharmacies. This position supports 10 distinct business units across Retail, PBM, Omnicare, Minute Clinic, and Oak Street Health, and plays a key role in maintaining formal documentation of processes. Collaboration will include field teams, leadership, vendors, and the TraceLink SCWM (Supply Chain Work Management) platform. Key Responsibilities: Helpdesk Support (Primary) Manage and resolve DSCSA-related tickets in ServiceNow. Triage incoming requests, validate data, and provide guidance to field teams, distribution centers, Retail pharmacies, PBM Mail, PBM Specialty, and internal stakeholders. Maintain accurate documentation of inquiries and resolutions for audit readiness. Exception Management (Secondary) Monitor and resolve serialization exceptions using TraceLink SCWM. Coordinate with internal teams and external trading partners to address quarantined inventory and data errors. Support SOP implementation and compliance workflows for exception handling. Additional Duties: Communicate status updates and escalate issues as needed. Contribute to process improvements and training materials. Ensure all activities comply with DSCSA, FDA, and corporate standards. Required Qualifications 3+ years of experience in supply chain, retail pharmacy, PBM, healthcare operations, or related field 1+ years experience with Help Desk operations and ticketing systems (ServiceNow preferred) Strong verbal and written communication skills Advanced analytical and problem‑solving abilities Familiarity with DSCSA (Drug Supply Chain Security Act) requirements, serialization, and traceability workflows Ability to manage multiple priorities in a fast‑paced, cross‑functional environment Proficiency in Microsoft Excel (lookups, pivots, formulas) and PowerPoint (building clear visuals/documentation) Preferred Qualifications Experience using TraceLink, POET, or other DSCSA/serialization compliance platforms Knowledge of pharmacy, warehouse, and distribution product flow, especially quarantine and exception processes BA/BS in Supply Chain Management, Information Systems, Healthcare Operations, or a related discipline Experience with Tableau or other BI tools for reporting and dashboarding. Prior database experience (SQL preferred) for querying or validating serialized data Experience developing analytical tools, templates, SOPs, workflows, or process maps to support operational excellence Education Associate’s Degree or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.