6sense

Lead and develop a team of Customer Success Managers to drive retention, adoption, and customer value realization for an enterprise portfolio. | Requires 5+ years people leadership in SaaS and 8+ years customer-facing roles with strong analytical and coaching skills. | Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Manager, Customer Success Our Mission Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams, and people reach their full potential. Our People People are the heart and soul of 6sense. We serve with passion and purpose. We live by our 6sense values of Win as One Team, Stay Curious, Do the Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a role in defining the future of our industry-leading technology. At 6sense, we believe great outcomes come from empowered teams, strong leadership, and an unwavering commitment to our customers' success. We seek leaders who inspire others, embrace accountability, foster collaboration, and continually raise the bar for themselves and their teams. 6sense is a place where difference-makers roll up their sleeves, take smart risks, act with integrity, and measure success by the value they create for customers. We want 6sense to be the best chapter of your career. The Role As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR. You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team's portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes. Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense. You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization. What You'll Do Lead and Develop a High-Performing Team Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers. Create a culture of accountability, customer-centricity, collaboration, and continuous improvement. Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations. Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes. Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization. Inspire and motivate a team that consistently delivers exceptional customer experiences and business results. Drive Customer Success Outcomes Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR. Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio. Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process. Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes. Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning. Drive a high level of customer engagement and executive alignment across key accounts. Drive Operational Excellence Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices. Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards. Use data and analytics to identify trends, improve performance, and drive informed decision-making. Drive adoption of Customer Success processes, tools, and best practices across the team. Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes. Partner Across the Business Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience. Act as a voice of the customer and advocate for customer needs across the organization. Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization. Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow. What We're Looking For 5+ years of people leadership experience leading customer-facing teams within a SaaS organization. 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles. Proven track record of building, developing, and retaining high-performing teams. Experience leading teams responsible for customer retention, adoption, and customer outcomes. Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption. Experience coaching teams on executive engagement, account strategy, value realization, and risk management. Excellent communication, coaching, and leadership skills. Demonstrated ability to drive operational rigor and accountability through data-driven management practices. Strong analytical and problem-solving skills with the ability to translate data into action. Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale. Ability to thrive in a fast-paced, high-growth environment. Ability to travel up to 25% for customer meetings, team events, and company programs. Preferred Qualifications Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers. Experience managing teams responsible for portfolios between $15M and $20M in ARR. Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries. Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies. Experience helping scale Customer Success organizations, teams, and operating models. Why 6sense At 6sense, you'll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers. You'll work alongside some of the industry's most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You'll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent. If you're passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we'd love to hear from you. Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

Drive strategic account plans, manage renewals, and ensure global enterprise customers achieve ROI through the 6sense platform. | Bachelor's degree and 5+ years in customer success or account management with proficiency in marketing technology and global stakeholder experience. | Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. As a Principal Customer Success Manager - Strategic, you will: Execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S. Minimum requirements: Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation. Must have experience with the following: Developing strategies on assigned accounts to fully leverage technology solutions; high-touch Strategic or Enterprise Customer Success; working with global enterprise and customers with multiple stakeholders; managing success programs as the key advisor to global as well as regional customer organizations; advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI); working closely with B2B demand gen, marketing operations, sales operations, and analytics teams; negotiating renewals and identifying and driving upsell opportunities; leading projects from conception to closure, and leveraging and influencing internal resources to get things done; and marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Base Salary Range: $126,393.75 - $185,377.50. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

Lead SecOps and threat initiatives including incident response, automation, threat exercises, and mentoring. | 5+ years in Security Operations, automation development, adversary emulation, cloud security tools, and knowledge of security frameworks. | Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. As a member of 6sense's Security department, the Security Operations and Threat Management team protects 6sense through prevention, detection, investigation, and response to business-impacting security events, incidents, and threats. Responsibilities & Accountabilities • Execute on milestones for end-to-end SecOps & Threat initiatives in accordance with the Security roadmap • Identify and respond to complex security incidents, including system compromise, intrusion attempts, and/or denial of service attacks by conducting continuous monitoring, vulnerability assessments, and log analysis • Engage vendors, Infrastructure, IT, GRC, Cloud, and Application Security teams as required to validate alerts, ensure incident resolution, and perform root cause analysis • Research emerging threats, publicly disclosed vulnerabilities or attack vectors, and proactively push mitigating controls to products and services • Perform security forensics • Build security tools and advanced automation that enable the 6sense Security Team to operate at speed and scale • Propose, plan, lead, and execute threat exercises based on current security trends, advisories, publications, and academic research • Mentor engineers across Information Security to drive security controls and risk remediation • Communicate risks and mitigations across multiple audiences with varying levels of sensitivity • Execute on quarterly individual Key Results that support team Objectives (OKRs) Performance Measurement • Maintains up-to-date knowledge of 6sense's product, environment, systems, and architecture • Actively prepares for weekly 1:1s with Manager and monthly skip levels • Takes part in the Security Operations on-call rotation • Mitigates security exposures • Drives incidents to closure within established SLAs • Participates in creation of milestones associated with major security projects • Executes on milestones associated with major security projects • Develops and maintains up-to-date handbook pages, runbooks, workflows, and dashboards • Provides project status updates on a weekly basis Educational and Experience Requirements • 5+ years of experience being part of a Security Operations or similar team • 3+ years of experience developing automation • 2+ years of experience conducting adversary emulation exercises • Experience with security tools and cloud environments (e.g., Vulnerability Scanners, SIEM, SOAR, AWS) • Experience with industry frameworks, regulations, and standards, such as: MITRE ATT&CK, STRIDE, PASTA, ISO 27001, SOC 2, GDPR, PCI, SOX, NIST, etc. Preferred Qualifications • Bachelor's degree in a related field • Relevant industry certifications, such as CISSP, CISM, or GIAC, are highly desirable Competencies and Behaviors • Works independently to maintain and improve overall company security posture • Collaborates with cross-functional teams • Translates technical requirements into actionable and time-bound requests • Drives projects and tasks to completion by following up on questions, deadlines, and requests for input • Maintains accuracy of information • Proactive prioritization and escalation to management • Strong communication skills, including verbal, written, and presentation skills Base Salary Range: $231,089.25 - $265,930.90. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense's total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense's board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to

Lead enterprise IT and AI transformation initiatives focusing on automation, employee experience, and corporate infrastructure. | 10+ years IT experience with 5+ years leading global teams, expertise in ITSM, SaaS, automation, and security compliance. | Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Job Title (Sr) Director, IT and AI Transformation Organizational Reporting CISO Purpose of the Job This role leads the evolution of Business Technology from traditional IT operations into an automation-first, AI-enabled internal platform. The Sr. Director owns end-to-end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents. Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance. Responsibilities & Accountabilities • Enterprise AI Platform & Automation • Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation • Build and operate AI-powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration) • Drive adoption of AI across functions (GTM, Engineering, G&A) • Establish governance for AI usage, model risk, data access, and safe deployment along • Partner with Security on AI risk management (data leakage, prompt injection, model misuse) • Standardize tooling for prompt management, orchestration layers, and agent frameworks • Define and track KPIs such as: • % of workflows automated • Ticket deflection via AI • Employee productivity gains • IT Operations & Employee Experience • Own global IT service delivery, including: • Service Desk (L1–L3 support, self-service, automation-first) • Endpoint and asset lifecycle management (laptops) • Identity-adjacent user lifecycle workflows (joiner/mover/leaver in partnership with IAM/Security/People) • Deliver a consumer-grade employee experience with measurable SLAs and NPS (Net Promoter Score) • Corporate Infrastructure & SaaS Enablement • Own baseline corporate technology stack including: • Collaboration tools (Zoom, Slack), productivity suites (M365), idp (Okta), endpoint tools (MDM) • Corporate internet and Zoom rooms for 6sense offices • Ensure systems are: • Highly reliable and scalable • Optimized for a remote-first workforce • Partner cross-functionally to enable fast, secure SaaS adoption • Automation, AIOps, and Operational Excellence • Drive an “automation-first” operating model across IT • Implement AIOps capabilities to: • Reduce incidents • Predict failures • Automate remediation • Eliminate repetitive manual work across IT and adjacent teams • Establish clear operational metrics, including: • MTTR (Mean Time to Resolution) • Ticket deflection rate • Automation coverage • Cost per employee supported • Security & Compliance Partnership • Partner closely with Security to ensure: • Compliance with SOC 2, ISO 27001, ISO 42001, and internal controls • Secure deployment of IT and AI systems • Integrate security by design into IT and AI platforms • Support audits and evidence collection through automation • Vendor & Financial Management • Own strategic vendor relationships across IT and AI tooling • Optimize cost, utilization, and contract value • Rationalize overlapping tools and drive platform consolidation Performance Measurement/KPIs • % reduction in manual IT work through automation • AI adoption across internal workflows and teams • Employee experience (NPS, ticket resolution time, self-service rates) • Reliability and performance of IT systems • Audit and compliance outcomes • Cost efficiency per employee Person Specification Experience • 10+ years in IT, with 5+ years leading global, high-performing teams • Experience operating in a cloud-native SaaS environment • Proven track record of driving automation and operational transformation • Deep understanding of: • IT Service Management (ITSM / ITIL) • Endpoint and asset management • SaaS and corporate infrastructure environments • Strong partnership with Security on compliance and audit programs Preferred • Experience building or leading Enterprise AI or internal AI platforms • Familiarity with: • LLMs (large language models) • AI agents and orchestration frameworks • Retrieval-based systems and prompt engineering • Experience implementing AIOps or intelligent automation platforms Competencies and Behaviors • Automation mindset: defaults to eliminating work, not scaling it • Strong operator with ability to balance speed, scale, and control • Clear communicator across technical and non-technical audiences • High ownership and bias for action in ambiguous environments • Builds high-performing, adaptable teams across IT and AI disciplines • Experience with business transformation Base Salary Range: $203,916.75 - $275,077.90. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com