4 Corner Resources

Assist patients with portal login, registration, navigation, and support via phone, email, and EMR messaging while maintaining service metrics and escalating issues. | Associate's or bachelor's degree preferred, 6 months to 1 year technical support experience, Epic MyChart experience a plus, strong communication skills. | The IT Digital Health Support Agent assists patient portal users with login recovery, account registration, and navigation support. This position involves direct interaction with patients by phone, email, and EMR messaging to provide best-in-class service. Agents support accounts tied to hospitals, emergency rooms, medical offices, imaging centers, outpatient labs, and other healthcare facilities. Pay rate: $18/hr Schedule: Monday-Friday, 7 AM-7 PM, plus Saturdays, 9 AM-1 PM Type: 6-month contract-to-hire (based on performance and budget) Location: Hybrid - 2 days onsite in downtown Orland Key responsibilities • Answer inbound calls promptly and professionally. • Communicate clearly with patients, both verbally and in writing. • Deliver exceptional customer service with a patient-first approach. • Provide step-by-step guidance on portal website and mobile app navigation. • Escalate issues and keep management informed of important updates. • Maintain and contribute to knowledge base articles. • Meet performance metrics and service-level agreements. • Verify users, send activation links, and assist with registration. • Support login recovery and manage proxy access for dependents. • Respond to patient emails and EMR messages in a timely manner. • Submit tickets to system administrators for advanced troubleshooting. • Maintain regular, punctual attendance and comply with company policies. Qualifications • Associate’s or bachelor’s degree in technology preferred. • 6 months-1 year of help desk or technical support experience (password resets, activations, workflow support). • Epic MyChart experience is a plus. • Strong communication skills with the ability to explain technical concepts to non-technical users 4CR3

Review and audit clinical correspondence for accuracy, compliance, and branding consistency while collaborating with internal teams. | High school diploma or equivalent, healthcare industry experience, strong communication and organizational skills, knowledge of managed care processes, and ability to meet production targets. | Clinical Writer/Editor Role Overview: 4 Corner Resources is currently seeking a detail-oriented Clinical Proofreader/Editor to ensure compliance, accuracy, and quality in member and provider correspondence. This position involves reviewing clinical system events, collaborating with internal teams, and ensuring adherence to state and federal regulations while maintaining corporate branding standards. This position is a 100% remote role. It is a 6-month contract with the potential for extension. Clinical Writer/Editor Key Responsibilities: • Complete assigned correspondence tasks promptly and within designated timeframes. • Identify gaps in processes and provide actionable feedback to reduce errors and improve overall quality. • Review member and provider communications to ensure consistency with the clinical system (TruCare) and compliance with regulatory guidelines. • Audit and analyze correspondence to confirm accuracy with TruCare records and ensure the appropriate templates are utilized correctly. • Work closely with care managers, leadership, and peer reviewers to maintain compliance with regulatory-mandated communications. • Assess correspondence for accurate medical terminology and adherence to departmental policies and applicable regulations. • Support the organization in managing the lifecycle of correspondence, including creation, storage, secure retrieval, and proper archiving. • Maintain consistency in all correspondence by adhering to corporate branding standards. • Take on other responsibilities as assigned. Clinical Writer/Editor Qualifications: • Possession of a high school diploma or equivalent (GED). • Exceptional skills in both written and verbal communication. • Strong abilities in organization and time management. • Ability to meet production targets of 35 letters per day and 200 letters per week. • Proven critical thinking and creative problem-solving capabilities. • Relevant professional experience within the healthcare industry. • An associate degree in a healthcare-related field is preferred. • Working knowledge of MS SharePoint. • Hands-on experience with Utilization Management, government healthcare programs, and managed care processes, including organizational determinations, approvals, denials, appeals, and grievances. • Adept at performing moderately complex communication tasks, with experience in training others and collaborating across teams. • Demonstrated adaptability to evolving tasks and a professional, objective approach to collaboration. Clinical Writer/Editor Pay Rate: • Starting at $26 hrly Clinical Writer/Editor Schedule: • Regular Hours: Monday-Friday, 11:00 AM to 8:00 PM (ET) 4CR3