JC

JPMC Candidate Experience page

11 open positions available

7 locations
1 employment type
Actively hiring
Full-time

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JC

Strategic Threats Program Manager

JPMC Candidate Experience pageWashington, DCFull-time
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Compensation$200K - 200K a year

Support strategic threat identification and mitigation efforts through research, analysis, and stakeholder engagement. | Requires 8+ years in counterintelligence, threat analysis, or related security fields, with strong communication and project management skills. | Global Security is seeking a national security professional to join the Strategic Threats program in Washington, D.C. or Jersey City, NJ. Competitive candidates must be interested in supporting a proactive team that is focused on identifying and mitigating nation state threats to the firm. This opportunity requires significant critical thinking, creativity, complex problem solving and interpersonal skills, as well as the ability to work effectively with partners in all lines of business and corporate functions across the firm. As a Strategic Threats Program Manager within our Global Security Team, you will report to the Executive Director and play a key role in the Strategic Threats team. You’ll help implement programs to identify and assess strategic threats—including those from nation state actors—that could impact the firm’s data, workforce, or supply chain, and develop mitigation strategies to support informed business decisions. This high-visibility role involves collaborating with stakeholders across cyber, legal, and compliance, and delivering firm-wide solutions for threat detection and mitigation. You will provide dedicated support to all business lines and corporate functions, focusing on nation state threats and analytic risk assessments. Responsibilities include engaging with stakeholders, vetting external relationships, and supporting investigations, as well as working with emerging technology teams. Additionally, you’ll partner with a product manager to identify new product opportunities, write requirements, and track product metrics for the Strategic Threats team. Job Responsibilities • Establish collaborative partnerships with global security, CTC (Cybersecurity and Technology Controls), and other partners to help identify and mitigate potential nation state-related threats to the firm across the firm. • Provide dedicated strategic threats support to all lines of business and corporate functions. • Develop and deliver education and awareness materials related to strategic threats to the firm. • Use multiple databases and designated tools to conduct research on various threats facing the firm, particularly from nation state actors. • Produce analysis on specific risks, threats and contribute to other strategic analysis products. • Conduct research and analysis in support of nation state related investigations. • Support the controls environment, data integrity, metrics, and trends analysis. • Communicate complex strategic threat issues in a way that is understandable to a variety of audiences and present structured senior management program updates. • Execute product delivery functions in support of the Strategic Threats team. Required qualifications, capabilities, and skills • 8 years+ of relevant work experience in any combination of counterintelligence investigations, operations, analysis, and assessing complex threats from nation state actors and insider threats. • Experience leveraging critical thinking skills to strategize and demonstrate “out of the box” thinking and creativity in order to solve complex problems and deliver results in a fast-paced environment. • Experience in designing, implementing, and managing complex enterprise-wide risk/security initiatives. • Experience conducting or supporting counterintelligence or insider threat related investigations. • Experience in effectively understanding, analyzing, and communicating complex risks. • Ability to handle a high level of pressure associated with complex projects in a demanding customer environment and ability to communicate those projects to all levels, including senior leadership. • Strong communication, writing, and analysis skills, with a focus on attention to detail and producing concise analysis. • Ability to leverage multiple data sets and tools to support complex research and analysis. • Strong negotiation and influence skills with all levels of an organization as well as the ability to influence people who do not report to you in order to achieve results. • Ability to create and deliver effective and compelling presentations using PowerPoint and conduct data analysis. • Undergraduate degree. Preferred qualifications, capabilities, and skills • Program management experience. • Product delivery experience. • Master's degree. • Combination of relevant government and private sector experience.

Crisis & Emergency Communications
Media & Public Relations
Strategic Communications
Verified Source
Posted 9 days ago
JC

External Communications & Public Relations Manager Business Banking

JPMC Candidate Experience pageWashington, DCFull-time
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Compensation$120K - 200K a year

Developing and executing a comprehensive external PR strategy to promote JPMorgan Chase's small business initiatives, including media relations, storytelling, and event support. | 7+ years of external communications experience, strong media relationships, excellent storytelling skills, and experience supporting senior executives. | Join J.P. Morgan, a global leader in banking and financial services, renowned for innovation, excellence and service. Our Global Banking business provides comprehensive financial solutions to corporations, governments, and institutions worldwide, helping clients navigate complex markets and achieve their strategic objectives. As an External Communications & Public Relations Manager Business Banking within Consumer & Community Banking you will be responsible for developing and executing a comprehensive Public Relations strategy that elevates JPMorganChase’s commitment to small businesses nationwide. In addition, you will amplify the firm’s impact through proactive media relations, compelling storytelling, and high-visibility coverage of both the firmwide small business initiative and a range of Business Banking experiences and activations. You will also develop and execute Public Relations plans for Business Banking events and experiences—including customer events, activations, and community initiatives to maximize positive media coverage and stakeholder engagement. Job responsibilities • Manage the external communications and Public Relations strategy for the firmwide small business initiative, ensuring consistent, high-impact messaging across all channels. • Craft compelling press materials, story pitches, and thought leadership content that highlight the firm’s support for small businesses and the real-world impact of its programs. • Build and maintain strong relationships with national, regional, and local media, proactively securing coverage and managing press inquiries. • Prepare and brief executives and spokespeople for media engagements, events, and interviews. • Collaborate with internal partners to ensure message alignment and maximize campaign impact. • Advise senior leaders on external messaging, media strategy, and reputation management related to small business initiatives and events. • Track and analyze media coverage, share of voice, and message pull-through to assess the effectiveness of PR efforts and inform future strategy. • Support and mentor junior communications team members, fostering collaboration and innovation. Required qualifications, capabilities, and skills: • 7+ years of experience in external communications, public relations, or media relations, ideally within financial services or a large, complex organization. • Demonstrated success in developing and executing high-impact Public Relations strategies for major campaigns, events, or initiatives. • Strong relationships with business, finance, and policy media at the national and local levels. • Excellent writing, storytelling, and presentation skills. • Experience preparing and supporting executives for media engagements and public events. • Ability to manage multiple projects and deadlines in a fast-paced environment. • Collaborative team player with strong interpersonal and relationship-building skills. • Bachelor’s degree required Preferred qualifications, capabilities, and skills: • advanced degree

Media & Public Relations
Crisis & Emergency Communications
Strategic Communications
Verified Source
Posted 10 days ago
JC

Public Finance Attorney - Executive Director, Assistant General Counsel

JPMC Candidate Experience pageNew York, NYFull-time
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Compensation$200K - 250K a year

Provide legal advice on employment law issues, manage claims and litigation, and lead compliance projects. | Extensive employment law experience, strong legal and compliance skills, and ability to handle complex legal issues in a fast-paced environment. | Bring your expertise to JPMorganChase and support the Commercial and Investment Bank’s Public Finance business in the Americas. You will partner with the Public Finance business on the firm's relationships with public sector clients and create innovative solutions for the complex financing needs of state and local governments, non-profit institutions and certain corporations that issue debt in the tax-exempt and taxable capital markets. As a Public Finance Attorney - Executive Director, Assistant General Counsel, on the Commercial and Investment Bank’s Public Finance team, you will partner with the Public Finance business on the firm's relationships with public sector clients and create innovative solutions for the complex financing needs of state and local governments, non-profit institutions and certain corporations that issue debt in the tax-exempt and taxable capital markets. This position will have another attorney covering the Public Finance business reporting into it. You will collaborate with banking, markets, regulatory and other lawyers across JPMorgan’s legal department, as well as compliance, risk, conflicts and operations partners. The Legal Department at JPMorganChase manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you. Job responsibilities • Advise the Public Finance business on all relevant legal and regulatory matters, including relevant securities laws and the SEC’s Municipal Advisor Rule, fair access and related issues. • Serve on both the Public Finance underwriting commitments committee and engagements committee. • Review and negotiate certain agreements related to financings, bond underwritings, tenders, exchanges, private placements and direct purchases, such as bond purchase agreements, dealer manager agreements and private placement engagement letters. • Provide guidance on public finance related advisory mandates and review engagement letters for such mandates. • Manage another attorney, supervise external counsel, handle various knowledge management and other projects to support the internal legal team and assist bankers and internal lawyers in responding to “request for proposal” documents received from clients regarding potential services. • Work closely with a team of internal lawyers and interact with bankers, compliance partners, the conflicts office and external counsels on a regular basis. Required qualifications, capabilities, and skills • Juris Doctor (JD) required. • Minimum of 7 years of legal experience, with experience working as a public finance/municipal bond attorney in a law firm or equivalent in-house position at a financial services firm. • Strong drafting and negotiation skills. • Proven ability to learn about and understand sophisticated financial transactions and products and to navigate often complex legal, business and conflicts issues. • Excellent oral and written communication skills. • Proven ability to interact effectively with clients and with all levels of an organization both internally and externally. • Proven ability to work independently and multitask successfully in a demanding, fast-paced transactional environment. All candidates for roles in the Legal department must be licensed to practice law in the country of employment and successfully complete a conflicts of interest clearance review prior to commencement of employment.

Employment law
Legal counsel
Workplace investigations
Verified Source
Posted 16 days ago
JC

Emerging Technology Legal - Vice President, Assistant General Counsel

JPMC Candidate Experience pageJersey City, NJFull-time
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Compensation$200K - 250K a year

Providing employment law advice, conducting investigations, and managing compliance projects. | Extensive employment law experience, strong compliance background, and leadership in legal teams. | Join a dynamic legal team at the forefront of technology and finance, where your expertise will shape the future of emerging tech initiatives. As a trusted advisor, you’ll support innovators, strategists, and global partners to help develop and deploy new blockchain platforms, launch digital assets and research quantum computing. This is your opportunity to influence industry standards, guide regulatory policy, and support groundbreaking research. Thrive in a fast-paced environment that values creativity, strategic thinking, and leadership. As an Emerging Technology Lawyer in the Technology Legal Team, you will become a thought leader and trusted advisor to multiple business units seeking to leverage new technologies for product and service innovation. You will structure and negotiate complex agreements with various third parties, including universities, government research labs, and commercial entities. This position offers the chance to collaborate with cross-functional teams to solve novel legal challenges and drive the Bank’s ambitious technology agenda. The Legal Department at JPMorganChase manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of about 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you. Job Responsibilities: • Advise business, strategy, and technology stakeholders on legal risks related to emerging technology initiatives. • Structure and negotiate agreements with vendors, partners, and third parties for blockchain, digital assets, and quantum computing projects. • Negotiate and structure engagements with universities and national laboratories on cutting-edge research collaborations. • Partner with regulatory and government relations teams to guide global policy on digital assets, central bank digital currencies, and distributed ledger technologies. • Provide advisory and transactional support to applied research teams and innovation centers. • Collaborate with cross-functional teams to address novel legal issues in financial services technology applications. • Educate and counsel internal legal colleagues on emerging technology topics. • Draft and negotiate complex documentation, including NDAs, evaluation agreements, proofs of concept, MOUs, and consortia agreements. • Independently identify legal issues, analyze problems, and deliver practical solutions. • Communicate effectively with business clients, technologists, and other stakeholders to provide strategic legal guidance. • Manage multiple tasks and deadlines in a high-performance, fast-paced environment. Required Qualifications, Capabilities, and Skills: • JD or educational equivalent; compliance with all relevant attorney licensing requirements. • Minimum 5 years of experience advising on complex commercial matters, with at least 3 years focused on emerging technologies in the financial industry. • Demonstrated ability to draft and negotiate unique and complicated agreements. • Proven analytical skills to identify issues and provide viable solutions independently. • Strong knowledge of legal issues and business use cases for emerging technologies in finance. • Experience advising on complex legal and regulatory matters with limited regulatory guidance. • Excellent communication and collaboration skills with diverse stakeholders. • Ability to work accurately under pressure and manage multiple priorities. • Strong business judgment and strategic thinking. • Exceptional verbal, written, interpersonal, and organizational skills. • Ability to educate and counsel internal clients on EmTech issues. Preferred Qualifications, Capabilities, and Skills: • Familiarity with global regulatory issues affecting emerging technologies in financial services. • Experience partnering with regulatory affairs teams to formulate feedback and advocacy positions. • Strong legal research, analytical, and problem-solving skills. • Ability to build consensus across a global, matrixed organization. • Experience in forming and negotiating consortia and research agreements. • Demonstrated ability to influence industry standards and regulatory policy. • Track record of supporting innovation in a high-performance environment.

Employment law
Workplace investigations
Employment compliance
Verified Source
Posted 17 days ago
JC

Quantitative UX Researcher (LLM), Vice President

JPMC Candidate Experience pageJersey City, NJFull-time
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Compensation$200K - 250K a year

Design and execute research projects to inform product strategy and decision-making, analyze data, and communicate insights. | Requires 5+ years of experience in UX research, expertise in quantitative methods, data analysis skills, and ability to collaborate with cross-functional teams. | Join us and apply your research skills to understanding digital product users and driving decisions which make those products better for our users. As a Quantitative UX Researcher (LLM), Vice President in the Behavioral Insights Team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and digital product delivery, you will design and execute research to uncover valuable insights into the wants, needs, and abilities of our users. Apply your advanced knowledge of quantitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams — your work will drive effective product decisions across the firm. You will join a research team with a culture of continuous learning, which will benefit from your thought leadership and expertise. Job responsibilities • Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision-making • Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience • Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience • Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys • Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market • Collaborate with others as part of a culture of continuous learning and knowledge-sharing within the user experience team Required qualifications, capabilities, and skills • 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods • Proven ability to conduct various research techniques, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions • Experience in collaborating with cross-functional teams, including product managers, UX designers and developers, to propel user-centric decision-making and inform product prioritization • Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs • Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines • Experience synthesizing large datasets from different sources to derive meaningful insights • Experience distilling complex research findings into actionable insights and to communicate insights effectively to audiences with different levels of seniority and familiarity with research Preferred qualifications, capabilities, and skills • Advanced degree (e.g. MSc, PhD) in data science, behavioral science, social psychology, statistics, or another related field • Experience with advanced statistical methods (e.g., longitudinal analysis, multi-level modeling, AI/ML techniques) • Experience using experimental and quasi-experimental designs • Familiarity with Tableau and/or Adobe Analytics

Quantitative research methods
Data analysis with Python or R
Experimental and quasi-experimental design
Verified Source
Posted 22 days ago
JC

Experience Researcher - Chase Travel, Vice President

JPMC Candidate Experience pageNew York, NYFull-time
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Compensation$Not specified

Lead and develop comprehensive user experience research strategies to inform product design and innovation. | Extensive experience in user experience research with advanced methods, cross-functional collaboration skills, and leadership in complex projects. | Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team. As a Vice President of Experience Research in Chase Travel team, you will play a pivotal role in shaping how customers’ experience exploring and booking travel across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams. Job Responsibilities • Design and implement thorough research studies to uncover customer needs, preferences, and behaviors, driving product enhancements and innovation. • Utilize advanced quantitative and qualitative methods to analyze and interpret data, transforming insights into actionable recommendations for improving user experience. • Conduct surveys and interviews with users to collect information on their needs and desires, and develop user testing scenarios to refine products or features based on the findings. • Promote a culture of continuous learning and knowledge sharing within the user experience design team. • Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques to maintain a competitive advantage in the market. • Create frameworks and artifacts that inspire and drive consensus and action across various business functions. Required Qualifications, Capabilities, and Skills • Over 5 years of experience or equivalent expertise in generative and evaluative user experience research, with a strong emphasis on both quantitative and qualitative research methods. • Proven ability to employ diverse research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design. • Demonstrated knowledge of advanced qualitative methods, with a track record of implementing findings that enhance product or feature design. • Experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization. • Skilled in designing high-quality research studies with an iterative approach, capable of adapting study parameters to meet evolving product design needs. • Proficient in connecting research insights across other business functions to maximize the impact of research efforts. • Experience in leading large complex projects across multiple surfaces and journeys Preferred Qualifications, Capabilities, and Skills • Previous experience or knowledge of the travel industry and online travel agencies (OTAs). • Experience in digital channels and eCommerce. Especially working on Shopping portal entry experiences and Checkouts. • Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts. • Capability to swiftly pivot research efforts to support the needs of the QUAD.

User Experience Research
Quantitative and Qualitative Methods
Data Analysis
Verified Source
Posted 25 days ago
JC

Executive Director – Firmwide External Reporting Controller-Wholesale Deposits

JPMC Candidate Experience pageChicago, ILFull-time
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Compensation$120K - 200K a year

Oversee external financial reporting and regulatory filings related to deposit products, ensuring accuracy and compliance. | Requires 12+ years in financial reporting or accounting within banking or financial services, with deep US GAAP and SEC knowledge, and management experience. | Join our team and play a pivotal role in shaping the external financial reporting function for Wholesale Deposits at JPMorgan Chase. You will drive strategic initiatives and collaborate with diverse business partners in a dynamic environment. As the Deposits Financial External Reporting Controller within Wholesale Deposits, you will lead the reporting, analysis, and strategic build-out of the deposit reporting infrastructure. You will work closely with Firmwide Regulatory Reporting & Analysis, SEC Reporting, and other key stakeholders to ensure accurate and timely external financial statements and regulatory filings. Your expertise will help enhance our control environment and support new product initiatives, while you develop strong relationships across the firm. Job Responsibilities: • Oversee the preparation and submission of all external financial statements and regulatory filings related to deposit products, including 10-Q, 10-K, FR Y-9C, Call Reports, and other required disclosures • Establish strong relationships and provide support to Firmwide Regulatory Reporting & Analysis, SEC Reporting, related control groups, and Lines of Business • Serve as the primary point of contact for internal and external auditors, regulators, and senior management regarding deposit reporting matters • Manage, mentor, and develop a team of finance professionals responsible for external reporting activities • Drive continuous improvement initiatives to enhance the efficiency, accuracy, and control environment of the external reporting process • Provide technical accounting guidance and support for complex transactions and new product initiatives impacting deposits Required Qualifications, Capabilities, and Skills: • Bachelor’s degree in Accounting, Finance, or related field • 12+ years of relevant experience in financial reporting, accounting, or audit within the banking or financial services industry • Deep knowledge of US GAAP, SEC reporting, and regulatory requirements for deposit products • Proven experience managing external audits and regulatory examinations • Strong leadership and team management skills • Excellent analytical, communication, and interpersonal skills • Ability to manage multiple priorities in a fast-paced environment • Advanced proficiency in financial systems and reporting tools (e.g., SAP, etc.) Preferred Qualifications, Capabilities, and Skills: • CPA or equivalent certification

Financial Reporting
Regulatory Compliance
Accounting Standards (US GAAP)
Verified Source
Posted 29 days ago
JC

Human Resources Business Advisor, Executive Director

JPMC Candidate Experience pageChicago, ILFull-time
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Compensation$200K - 300K a year

Advising senior leaders on organizational and talent strategies, driving culture and leadership initiatives, and leveraging data for HR decision-making. | Over 10 years of HR experience, strategic mindset, data-driven decision-making, and proven success in organizational design and leadership influence. | Join our dynamic Human Resources Team as a Human Resources Business Advisor (HRBA) Executive Director, where you will play a crucial role in creating and driving strategic HR priorities and supporting clients within Global Banking. As the primary relationship manager to the global senior leadership team, this position offers an exciting opportunity to collaborate and work with a global team to drive strategic HR activities and initiatives. As a Human Resources Business Advisor in our dynamic Human Resources team, you will help deliver the end-to-end Talent Strategy by starting with business problems, curating the right solutions from product offerings, directly informing segmented product strategy and developing a uniform approach to talent processes. Job Responsibilities: • Design, advise, execute and manage talent development agenda for the respective business unit ensuring close alignment with business priorities. This includes compensation, performance development and culture and leadership development. • Provide advice, executive coaching and counsel to senior leaders on sophisticated organizational, leadership and people matters. • Identify innovative solutions to maximize organizational design and effectiveness, influence change management initiatives and enhance employee engagement. • Partner with the Leadership team/Senior leaders to drive organizational culture in line with business principles. • Leverage data to provide holistic insights and develop talent strategies to drive progress on business priorities. • Protect the firm and partner with business leaders and controls partners by providing objective advice and counsel on risk and people agenda matters. • Leverage knowledge of market and talent to drive best practice outcomes around the talent and people agenda. • Support the year-end compensation process and assist senior leaders with compensation decisions. • Partner with leaders on performance and talent management cycles, including succession planning and promotions. • Provide front-line support for HR risk and controls initiatives, ensuring appropriate controls for critical processes. • Utilize workforce data to understand trends and drive talent outcomes. Required Qualifications, Capabilities, and Skills: • 10+ years of experience as an HR Business Advisor/Partner, Compensation and Benefits or Talent & Organizational (HR) Consulting • Strategic, transformational, innovative and proactive mind-set coupled with strong foundational skills • Outstanding technical skills and proven data-driven decision-making • Demonstrated success with organizational design and execution • Strong change management and execution experience • Executive presence with strong verbal and written communication skills -proven experience influencing, coaching and counseling senior leaders • Demonstrated ability to thrive in a global, fast paced, collaborative, team-based culture and leverage matrixed organization to problem solve, design and execute people priorities • Proven capability to work successfully across a large, global organization with multiple constituents • Proven ability to interact with business leaders at all levels and influence employee-related decision-making. • Project management abilities, including execution skills and end-to-end process improvement. • Ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions, and address root causes. • Comfortable partnering with employee relations and HR legal on complex and often time-sensitive employee matters. Preferred Qualifications, Capabilities, and Skills: • Human Resources experience preferred. • Proactively integrates innovative technologies into day-to-day work, including the use of AI tools like large language models (LLMs), and actively shares with fellow colleagues.

Organizational Design
Leadership Development
Change Management
Verified Source
Posted about 1 month ago
JC

Branch Operations Lead -Houston Gulf Coast , Houston, TX

JPMC Candidate Experience pagePasadena, TXFull-time
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Compensation$40K - 55K a year

Lead branch operations, assist clients with transactions, manage cash devices, ensure compliance, and support branch team and manager. | 1+ year retail banking experience, high school diploma or equivalent, leadership and operational skills, ability to work branch hours including weekends. | At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities • Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. • Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. • Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. • Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. • Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. • Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. • Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills • You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. • You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. • You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. • You have a strong passion for educating the branch team and partners, helping them stay connected and informed. • You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. • You have 1+ years of retail banking experience. • You have a high school degree, GED, or foreign equivalent. • You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills • You have 6+ months of Associate Banker (Teller) experience. • You have a college degree or military equivalent. Training and Travel Requirement • You’ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. • You’ll need to be able to travel as required for in-person training and meetings.

Retail banking operations
Cash management
Customer service
Compliance and regulatory adherence
Team leadership in branch environment
Verified Source
Posted 5 months ago
JC

Compensation Analytics & Insights Analyst

JPMC Candidate Experience pagePlano, TexasFull-time
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Compensation$70K - 110K a year

Develop and deliver compensation reports and analytics solutions, automate processes, manage projects, and collaborate with HR and business stakeholders to provide insights for senior leadership. | Bachelor’s degree, 2+ years in compensation or finance, advanced Excel skills including VBA, strong analytical and project management skills, and ability to communicate insights effectively. | Compensation Data Solutions is responsible for analytics & insights, process improvement and automation at scale, and analyzing data to provide key insights to senior leadership. This role will focus on end-to-end development and delivery of compensation reporting and solutions to users across Human Resources and direct to managers at the firm. The end-to-end process includes gathering business requirements across all lines of business, driving Firmwide consistency while meeting client needs, and finally implementing for users. As a Compensation Analytics & Insights Analyst in the Compensation Data Solutions team, you will be instrumental in enhancing the function’s reporting and analytics capabilities through design, development and delivery of key compensation reports and solutions for our stakeholders and users. You will take business problems and solve through automation and analytics, drive firmwide consistency and scale best practices, collaborate and learn from internal subject matter experts, and partner with relevant parties across the firm. Job responsibilities Conduct ad-hoc analytics and presentations to support senior management in making strategic key business decisions around comp differentiation Capture and translate business requirements, translate into customized analytical solutions, communicate insights via reports, dashboards, visualization etc. Simplify, standardize, and automate processes by creating and deploying workflows for repeatable, scalable, and automated solutions Manage multiple projects end to end – maintain project plans, update and influence key stakeholders, and implement change management strategies Collaborate across various functions and teams including compensation managers, HR partners, Workforce Analytics, product, technology, and control functions Demonstrate attention to detail, rigor, and robustness in data analytics and results. Ability to articulate complex issues in easy to understand ways Show adherence to various control functions and regulatory requirements while handling workforce and compensation data Required qualifications, capabilities and skills Bachelor’s Degree in a data analytics related field. 2+ years of experience in Compensation or Finance. High level of proficiency with Microsoft applications: Advanced understanding of Excel is required (including VBA) Self-initiator, ability to challenge status quo and think outside of the box Detail and results oriented with the ability to manage multiple competing priorities all within a fast paced team environment Strong project management, analytical, and technical skills Strong consulting, interpersonal, and communication skills Innovation and creativity to bring new ideas to team Preferred qualifications, capabilities and skills Hands-on experience in at least two of the following: Statistical software or coding languages (e.g., Python, R, SAS) Data analytics and visualization tools (e.g., Tableau, QuickSight) Advanced excel skills (e.g., pivot tables, VLOOKUP, Analysis ToolPak, macros/VBA) Data wrangling, workflows, and automation (e.g., SQL, Alteryx, Business Objects, etc. Demonstrated experience in presenting reports, insights, and data analytics findings Relevant experience in data & analytics topics in consulting, client engagement, or project execution

Microsoft Excel (advanced, VBA)
Data analytics
Reporting and dashboard creation
Project management
Compensation analysis
Automation and workflows
Communication and stakeholder collaboration
Direct Apply
Posted 7 months ago
JC

Lead Software Engineer - Applied AIML Lead

JPMC Candidate Experience pageJersey City, New JerseyFull-time
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Compensation$130K - 180K a year

Lead software engineering efforts including design, development, troubleshooting, and driving adoption of new technologies in a financial services environment. | 5+ years software engineering experience with advanced Python and AI/ML skills, proficiency in automation, CI/CD, agile methodologies, and financial services domain knowledge. | We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking's Architecture and Engineering team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) python Advanced experience in Python with AI/ML modeling Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., AWS artificial intelligence, machine learning, LLM, etc.) Preferred qualifications, capabilities, and skills Experience with Agentic AI Models Experience with Small Language Model's, Large Reasoning Model's and Model Finetuning. In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience

Python
AI/ML modeling
Automation
Continuous delivery
Agile methodologies
Software Development Life Cycle
Cloud native experience
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Posted 7 months ago

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