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ZI

Sr. Manager, Public Policy

ZillowAnywherefull-time
View Job
Compensation$120K-160K a year
New

Lead and implement strategic public policy initiatives, engage with policymakers and stakeholders, analyze legislative developments, and manage cross-functional teams to support Zillow's business objectives. | 7+ years in public policy or government relations, strong knowledge of real estate policy, excellent communication and leadership skills, and a relevant bachelor's degree. | Job Title: Sr. Manager, Public Policy Company Overview: Zillow is a leading real estate and rental marketplace dedicated to empowering consumers with data and insights to make informed decisions. With a commitment to innovation and community engagement, Zillow connects millions of people with homes and neighborhoods that fit their lifestyles. Role Overview: As a Senior Manager, Public Policy at Zillow, you will play a pivotal role in shaping and advancing the company’s public policy initiatives. You will work closely with the Government Relations Team to anticipate policy challenges, unlock opportunities for innovation, and influence legislative and regulatory outcomes that impact Zillow’s business and the broader real estate industry. What You'll Do: - You will develop and implement strategic public policy initiatives that align with Zillow’s business goals. - You will monitor and analyze legislative and regulatory developments affecting the real estate market. - You will engage with policymakers, industry stakeholders, and community leaders to advocate for Zillow’s interests. - You will lead cross-functional teams to address policy challenges and drive collaborative solutions. - You will prepare policy briefs, reports, and presentations to inform internal and external audiences. - You will identify emerging trends and potential risks to proactively shape policy responses. - You will represent Zillow at industry events, coalitions, and public forums. - You will mentor and guide junior team members to build a strong public policy function. What You Bring: - You have 7+ years of experience in public policy, government relations, or a related field. - You possess deep knowledge of real estate policy, housing markets, and regulatory environments. - You have strong analytical skills with the ability to interpret complex legislation and policy documents. - You demonstrate excellent communication and interpersonal skills for effective stakeholder engagement. - You have proven leadership experience managing teams and cross-functional projects. - You hold a Bachelor’s degree in Public Policy, Political Science, Law, or a related discipline. Bonus Points If You Have: - Experience working within the real estate or technology sectors. - Established relationships with government officials and industry associations. - Advanced degree such as a Master’s or JD. - Experience with grassroots advocacy and coalition building. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and collaboration. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development through training and mentorship. - We offer flexible work arrangements to support work-life balance. - We offer employee stock purchase plans and wellness programs. Ready to Apply? To join our team as a Senior Manager, Public Policy, please submit your resume and cover letter through our careers page at www.zillow.com/careers. We look forward to learning how your expertise can help shape the future of real estate policy with Zillow.

Public Policy
Government Relations
Legislative Analysis
Stakeholder Engagement
Team Leadership
Real Estate Policy
Regulatory Compliance
Posted about 6 hours ago
SH

Provider Engagement Account Manager

SilverSummit HealthplanAnywherefull-time
View Job
Compensation$70K-90K a year
New

Manage and enhance relationships with healthcare providers to support network growth, compliance, and improved member outcomes. | At least 3 years of experience in healthcare provider relations or account management with strong communication, data analysis, and knowledge of managed care operations. | Job Title: Provider Engagement Account Manager Company Overview: SilverSummit Healthplan is a leading healthcare organization dedicated to improving the health and well-being of communities across the nation. As part of the Centene family, we serve over 28 million members with a commitment to innovative care solutions and exceptional service. Our culture values diversity, flexibility, and a forward-thinking approach to healthcare. Role Overview: As a Provider Engagement Account Manager, you will play a critical role in fostering strong relationships between SilverSummit Healthplan and our network of healthcare providers. Your efforts will ensure seamless communication, collaboration, and engagement to enhance provider satisfaction and improve member outcomes. What You'll Do: - You will build and maintain strong, trusting relationships with healthcare providers to support network growth and retention. - You will serve as the primary point of contact for providers, addressing concerns and facilitating solutions. - You will collaborate with internal teams to align provider needs with organizational goals and initiatives. - You will analyze provider performance data to identify opportunities for improvement and engagement. - You will coordinate provider education and training sessions to enhance service delivery. - You will monitor compliance with contractual obligations and regulatory requirements. - You will contribute to strategic planning efforts to optimize provider network effectiveness. - You will report on provider engagement metrics and outcomes to senior leadership. What You Bring: - Minimum of 3 years of experience in healthcare provider relations, account management, or a related field. - Strong knowledge of healthcare systems, provider networks, and managed care operations. - Excellent communication and interpersonal skills with the ability to influence and negotiate. - Proficiency in data analysis and reporting tools to drive decision-making. - Ability to manage multiple priorities in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience working within Medicaid or Medicare managed care organizations. - Familiarity with healthcare compliance and regulatory standards. - Background in healthcare training or education. - Demonstrated success in project management or strategic initiatives. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer flexible remote work options to support work-life balance. - We offer professional development opportunities to help you grow your career. - We offer a collaborative and inclusive work environment that values your contributions. - We offer wellness programs and employee assistance resources. Ready to Apply? Submit your resume and cover letter through our careers portal at SilverSummitHealthplan.com/careers. Join us in transforming healthcare and making a difference in the lives of millions.

Healthcare Provider Relations
Account Management
Managed Care Operations
Data Analysis
Communication
Negotiation
Project Management
Regulatory Compliance
Posted about 6 hours ago
AS

Office Manager

View Job
Compensation$60K-75K a year
New

Manage daily office operations, support administrative staff, coordinate resources, and ensure efficient workplace functions. | Minimum 3 years experience in office management, strong organizational and communication skills, proficiency in Microsoft Office, and budget management experience. | Job Title: Office Manager Company Overview: The American Society for Radiation Oncology (ASTRO) is a leading professional association dedicated to advancing the practice of radiation oncology. We support a diverse community of healthcare professionals who provide life-saving cancer treatments to over one million patients annually across the United States. Our mission-driven organization fosters innovation, education, and advocacy to improve patient outcomes and healthcare standards. Role Overview: As the Office Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our administrative functions. You will be responsible for managing office activities, supporting staff, and maintaining a productive work environment that aligns with our organizational goals. What You'll Do: - You will oversee daily office operations to ensure a well-organized and efficient workplace. - You will manage administrative staff, providing guidance and support to enhance team performance. - You will coordinate office supplies, equipment maintenance, and vendor relationships. - You will assist in budgeting and expense tracking to support financial management. - You will organize meetings, events, and travel arrangements for staff and leadership. - You will implement office policies and procedures to maintain compliance and safety. - You will serve as a liaison between departments to facilitate communication and collaboration. - You will support special projects and initiatives as needed to advance organizational objectives. What You Bring: - You bring at least 3 years of experience in office management or administrative leadership. - You have strong organizational and multitasking skills with attention to detail. - You possess excellent communication and interpersonal abilities. - You are proficient in Microsoft Office Suite and office management software. - You have experience managing budgets and vendor contracts. - You demonstrate problem-solving skills and the ability to work independently. Bonus Points If You Have: - Experience in a healthcare or nonprofit environment. - Knowledge of radiation oncology or medical terminology. - Familiarity with event planning and coordination. - Certification in office management or related fields. What We Offer: - We offer a collaborative and mission-driven work environment. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. - We offer a supportive team culture committed to making a difference in healthcare. Ready to Apply? Please submit your resume and cover letter through our careers page at www.astro.org/careers. We look forward to learning how you can contribute to our mission and team.

Office Management
Administrative Leadership
Microsoft Office Suite
Budget Management
Vendor Relations
Communication Skills
Organizational Skills
Problem-Solving
Posted about 6 hours ago
OT

Vice President, Clinical Development

Orchard TherapeuticsAnywherefull-time
View Job
Compensation$180K-250K a year
New

Lead and oversee clinical development strategies and clinical trial execution for gene therapy programs. | Minimum 10 years clinical development experience in biotech/pharma, leadership skills, gene therapy knowledge, regulatory expertise, advanced degree preferred. | Job Title: Vice President, Clinical Development Company Overview: Orchard Therapeutics, a Kyowa Kirin company, is a global leader in gene therapy dedicated to transforming the lives of patients with rare disorders. With cutting-edge research and innovative gene-modified hematopoietic stem cell therapies, we strive to deliver life-changing treatments worldwide. Our commitment to scientific excellence and patient care drives our mission to address unmet medical needs. Role Overview: As the Vice President of Clinical Development, you will play a pivotal role in leading and overseeing the clinical development strategy for our gene therapy programs. Reporting directly to the Chief Medical Officer, you will ensure the successful design, execution, and management of clinical trials that advance our pipeline and bring innovative therapies to patients. What You'll Do: - You will lead the clinical development team to design and implement clinical trial strategies aligned with company goals. - You will collaborate with cross-functional teams including regulatory, manufacturing, and commercial to ensure seamless clinical program execution. - You will oversee clinical trial operations, ensuring compliance with regulatory requirements and timelines. - You will manage relationships with external partners, investigators, and key opinion leaders to support clinical development. - You will analyze clinical data to inform decision-making and optimize development pathways. - You will contribute to regulatory submissions and interactions with health authorities. - You will mentor and develop clinical development staff to build a high-performing team. - You will stay abreast of industry trends and scientific advancements to guide strategic planning. What You Bring: - Minimum of 10 years of experience in clinical development within the biotechnology or pharmaceutical industry. - Proven leadership experience managing clinical teams and complex clinical programs. - Strong knowledge of gene therapy development and rare disease clinical trial design. - Expertise in regulatory requirements and clinical trial compliance. - Excellent communication and interpersonal skills to collaborate effectively across teams. - Advanced degree in medicine, life sciences, or related field preferred. Bonus Points If You Have: - Experience working in gene therapy or rare disease-focused companies. - Track record of successful regulatory submissions and approvals. - International clinical development experience, particularly in the US and EU. - Experience with hematopoietic stem cell gene-modified therapies. What We Offer: - We offer a dynamic and innovative work environment at the forefront of gene therapy. - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and leadership development. - We offer flexible work arrangements to support work-life balance. - We offer the chance to make a meaningful impact on patients’ lives worldwide. Ready to Apply? Please submit your resume and cover letter through our careers page at www.orchardtx.com/careers. We look forward to learning how you can contribute to our mission of transforming patient lives through gene therapy.

Clinical Development
Gene Therapy
Rare Disease
Regulatory Compliance
Clinical Trial Management
Leadership
Cross-functional Collaboration
Data Analysis
Posted about 6 hours ago
ZI

Manager, FinTech

ZillowAnywherefull-time
View Job
Compensation$120K-160K a year
New

Lead a team to design, build, and support innovative FinTech solutions that optimize business processes in Finance. | 5+ years of experience in FinTech or financial systems management with strong technical and leadership skills. | Job Title: Manager, FinTech Company Overview: Zillow Group is a leading real estate and technology company dedicated to transforming the way people buy, sell, and finance homes. With a strong commitment to innovation and customer-centric solutions, Zillow leverages cutting-edge technology to simplify complex financial processes and enhance user experiences. Role Overview: As the Manager of FinTech at Zillow, you will lead a dynamic team focused on partnering with Finance to design, build, and support innovative technology solutions. Your role is pivotal in optimizing business processes across key Finance areas such as Tax, Procurement, and Travel & Expenses, ensuring seamless integration and operational excellence. What You'll Do: - You will lead and mentor a team of engineers and analysts to deliver high-quality FinTech solutions. - You will collaborate closely with Finance stakeholders to identify process improvement opportunities. - You will oversee the design and implementation of native application functionalities and custom engineering projects. - You will manage project timelines, budgets, and resource allocation to ensure successful delivery. - You will drive continuous improvement initiatives to enhance system performance and user satisfaction. - You will ensure compliance with financial regulations and internal policies in all technology solutions. - You will foster a culture of innovation, collaboration, and accountability within your team. - You will communicate progress and challenges effectively to senior leadership. What You Bring: - 5+ years of experience in FinTech or financial systems management. - Strong technical background with proficiency in software development and system architecture. - Proven leadership skills with experience managing cross-functional teams. - Excellent problem-solving abilities and strategic thinking. - Strong communication and stakeholder management skills. - Experience with financial regulations and compliance standards. Bonus Points If You Have: - Experience working in real estate or related industries. - Familiarity with Tax, Procurement, and Travel & Expenses systems. - Knowledge of cloud-based financial platforms and APIs. - Advanced certifications in project management or financial technology. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through the Zillow careers portal. We look forward to learning how you can contribute to our innovative FinTech team.

FinTech management
Software development
System architecture
Project management
Financial regulations
Stakeholder management
Team leadership
Problem-solving
Posted about 6 hours ago
AR

Senior Financial Analyst - Contingent

AretumAnywherefull-time
View Job
Compensation$90K-120K a year
New

Support financial planning, analysis, and reporting activities to guide decision-making and ensure financial health. | Bachelor’s degree in Finance or related field, 5+ years of financial analysis experience, proficiency in Excel and ERP systems, strong analytical and communication skills. | Job Title: Senior Financial Analyst - Contingent Company Overview: Aretum is a mission-driven organization dedicated to providing innovative, technology-enabled solutions to clients in the defense, civilian, and homeland security sectors. We pride ourselves on working at the intersection of strategy, technology, and transformation to help government agencies solve their most complex challenges. Our collaborative culture fosters growth, innovation, and a commitment to excellence. Role Overview: As a Senior Financial Analyst at Aretum, you will play a critical role in supporting financial planning, analysis, and reporting activities. You will provide strategic insights and data-driven recommendations to guide decision-making and ensure the financial health of our projects and operations. This role requires a detail-oriented professional with strong analytical skills and the ability to communicate complex financial information effectively. What You'll Do: - You will analyze financial data to identify trends, variances, and opportunities for improvement. - You will develop and maintain financial models to support budgeting, forecasting, and strategic planning. - You will prepare detailed financial reports and presentations for senior leadership and stakeholders. - You will collaborate with cross-functional teams to gather data and ensure accuracy in financial reporting. - You will monitor project budgets and expenditures to ensure alignment with financial goals. - You will assist in the development of financial policies and procedures to enhance operational efficiency. - You will support audit activities by providing necessary documentation and explanations. - You will contribute to continuous improvement initiatives within the finance department. What You Bring: - You have a Bachelor’s degree in Finance, Accounting, Economics, or a related field. - You bring at least 5 years of experience in financial analysis, preferably within government contracting or technology sectors. - You possess advanced proficiency in Excel and financial modeling techniques. - You have strong analytical and problem-solving skills with keen attention to detail. - You demonstrate excellent communication skills, both written and verbal. - You are experienced with financial software such as SAP, Oracle, or similar ERP systems. Bonus Points If You Have: - Experience working in defense, civilian, or homeland security sectors. - Professional certifications such as CFA, CPA, or CMA. - Familiarity with government contracting regulations and compliance requirements. - Experience with data visualization tools like Tableau or Power BI. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. - We offer the chance to contribute to meaningful projects that impact national security. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at www.aretum.com/careers. We look forward to learning how your skills and experience align with our mission and values.

Financial Analysis
Financial Modeling
Excel
SAP
Oracle
Budgeting
Forecasting
Communication Skills
Posted about 6 hours ago
TC

Senior Director of National Operations

The Common MarketAnywherefull-time
View Job
Compensation$110K-140K a year
New

Lead and oversee operational strategies across regional chapters to ensure efficient delivery of mission-driven programs. | At least 8 years of operations management experience with strong leadership, strategic planning, and communication skills. | Job Title: Senior Director of National Operations Company Overview: The Common Market is a nonprofit regional food distributor dedicated to connecting farmers with communities to promote sustainable agriculture and equitable food access. With a strong presence in multiple regions, we strive to build resilient food systems that support local economies and improve public health. Role Overview: As the Senior Director of National Operations, you will lead and oversee the operational strategies across our regional chapters to ensure efficient and impactful delivery of our mission. You will work closely with chapter leaders and the executive team to drive growth, operational excellence, and collaboration. What You'll Do: - You will provide strategic leadership and support to Chapter Operations Managers and Executive Directors. - You will develop and implement operational policies and procedures to enhance efficiency and consistency. - You will oversee regional operations to ensure alignment with organizational goals and compliance with regulations. - You will manage budgets, resources, and performance metrics to optimize chapter effectiveness. - You will foster strong relationships with regional teams, partners, and stakeholders. - You will lead initiatives to improve supply chain logistics and distribution networks. - You will analyze operational data to identify opportunities for improvement and innovation. - You will represent The Common Market at national forums and industry events. What You Bring: - You have at least 8 years of experience in operations management, preferably in nonprofit or food systems sectors. - You possess strong leadership skills with experience managing multi-site teams. - You have expertise in strategic planning, budget management, and performance analysis. - You demonstrate excellent communication and interpersonal skills. - You are proficient in project management and operational software tools. Bonus Points If You Have: - Experience working in regional food distribution or agricultural nonprofits. - Knowledge of supply chain logistics and sustainable food systems. - Familiarity with nonprofit governance and compliance requirements. - Experience with remote team management and travel coordination. What We Offer: - We offer a flexible remote work environment with regular travel opportunities. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer professional development and growth opportunities within a mission-driven organization. - We offer a collaborative and inclusive workplace culture committed to equity and sustainability. - We offer paid time off and wellness programs to support your work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers page at www.thecommonmarket.org/careers. We look forward to learning how you can contribute to our mission of building sustainable food systems.

Operations Management
Strategic Planning
Budget Management
Team Leadership
Project Management
Communication Skills
Supply Chain Logistics
Nonprofit Sector Experience
Posted about 6 hours ago
SH

Housing Management Specialist

SilverSummit HealthplanAnywherefull-time
View Job
Compensation$50K-70K a year
New

Manage housing-related services and resources for members, coordinate with healthcare and community teams, and ensure compliance and effectiveness of housing programs. | Minimum 3 years experience in housing management or related field, strong knowledge of housing programs, excellent communication, and proficiency with case management software. | Job Title: Housing Management Specialist Company Overview: SilverSummit Healthplan is a leading healthcare organization dedicated to improving the health and well-being of our members. With a commitment to innovation and compassionate care, we serve over 28 million members nationwide, providing comprehensive health services and support. Our team is driven by a mission to make a meaningful difference in the communities we serve. Role Overview: As a Housing Management Specialist, you will play a critical role in supporting the health and stability of our members by managing housing-related services and resources. You will collaborate with clinical and community teams to ensure members have access to safe, stable housing, which is essential for their overall health outcomes. What You'll Do: - You will assess members' housing needs and coordinate appropriate housing resources and services. - You will collaborate with healthcare providers, social workers, and community organizations to develop housing plans. - You will monitor and track housing service delivery to ensure compliance and effectiveness. - You will provide education and support to members regarding housing options and resources. - You will maintain accurate documentation and case records in compliance with organizational policies. - You will participate in interdisciplinary team meetings to advocate for members' housing needs. - You will analyze housing program data to identify trends and opportunities for improvement. - You will assist in developing policies and procedures related to housing management. What You Bring: - Minimum of 3 years of experience in housing management, social services, or a related field. - Strong knowledge of housing programs, resources, and regulations. - Excellent communication and interpersonal skills to work effectively with diverse populations. - Ability to manage multiple cases and prioritize tasks efficiently. - Proficiency with case management software and Microsoft Office Suite. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working within a healthcare or managed care environment. - Familiarity with Medicaid and Medicare housing-related policies. - Certification in case management or social work. - Bilingual abilities, especially in Spanish. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer flexible work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Housing Management Specialist, please submit your resume and cover letter through our careers portal at www.silversummithealthplan.com/careers. We look forward to learning how you can contribute to our mission of improving member health and housing stability.

housing management
case management
social services
communication skills
problem-solving
Microsoft Office
data analysis
collaboration
Posted about 6 hours ago
KA

Remote Project Manager-Curtain Wall & Glazing

Kimmel and AssociatesAnywherefull-time
View Job
Compensation$90K-120K a year
New

Manage all phases of curtain wall and glazing projects ensuring timely, on-budget delivery and stakeholder communication. | 5+ years of project management experience in curtain wall or glazing industries with proficiency in project management software and strong communication skills. | Job Title: Remote Project Manager - Curtain Wall & Glazing Company Overview: Kimmel and Associates is a recognized leader in the commercial façade industry, specializing in innovative glazing and curtain wall systems across North America. With a reputation for executing complex, high-value projects with precision and professionalism, Kimmel and Associates is expanding its national project portfolio and team to meet growing demand. Role Overview: As a Remote Project Manager specializing in Curtain Wall and Glazing, you will oversee the planning, coordination, and execution of commercial façade projects from inception to completion. Your role is critical in ensuring projects are delivered on time, within budget, and to the highest quality standards while maintaining strong client and stakeholder relationships. What You'll Do: - You will manage all phases of curtain wall and glazing projects, ensuring alignment with client specifications and industry standards. - You will coordinate with architects, engineers, contractors, and suppliers to facilitate smooth project execution. - You will develop and maintain detailed project schedules, budgets, and resource plans. - You will lead project meetings, providing clear communication and updates to all stakeholders. - You will identify and mitigate risks, resolving issues promptly to avoid project delays. - You will ensure compliance with safety regulations and quality control procedures. - You will oversee subcontractor performance and manage procurement processes. - You will prepare and present project reports and documentation to senior management and clients. What You Bring: - You have 5+ years of project management experience in curtain wall, glazing, or commercial façade industries. - You possess strong knowledge of glazing systems, curtain wall construction, and related building codes. - You are proficient in project management software such as MS Project, Primavera, or similar tools. - You have excellent communication, leadership, and organizational skills. - You hold a Bachelor’s degree in Construction Management, Engineering, Architecture, or a related field. - You demonstrate the ability to work independently in a remote environment while managing multiple projects. Bonus Points If You Have: - Experience with BIM (Building Information Modeling) software. - PMP (Project Management Professional) certification. - Familiarity with LEED certification and sustainable building practices. - Previous experience working in a national or multi-state project environment. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and support for certifications. - We offer a collaborative and inclusive company culture focused on innovation and growth. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@kimmelassociates.com. We look forward to learning how you can contribute to our team and help us deliver exceptional façade projects nationwide.

Project Management
Curtain Wall Systems
Glazing
Construction Management
MS Project
Primavera
Risk Management
Communication
Leadership
BIM
PMP Certification
LEED
Posted about 6 hours ago
MG

Senior Manager, Member Experience

Medical GuardianAnywherefull-time
View Job
Compensation$100K-130K a year
New

Lead and develop a team to deliver exceptional member support, design and implement member experience strategies, analyze feedback for improvements, collaborate cross-functionally, resolve complex issues, monitor KPIs, and drive training programs. | 7+ years in customer/member experience roles with 3+ years in leadership, strong analytical and communication skills, CRM proficiency, and a passion for member satisfaction. | Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live life without limits. With over a decade of consistent growth and innovation, Medical Guardian has been recognized on the Inc. 5000 list for 12 consecutive years. We proudly support over 625,000 members, redefining what it means to age confidently and independently through cutting-edge technology and compassionate service. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and enhancing the overall journey of our members. Your leadership will ensure that every interaction reflects our commitment to exceptional service, driving member satisfaction and loyalty. You will collaborate across departments to implement strategies that elevate the member experience and support our mission. What You'll Do: - You will lead and develop a high-performing team focused on delivering outstanding member support and engagement. - You will design and implement member experience strategies that align with company goals and customer needs. - You will analyze member feedback and data to identify opportunities for continuous improvement. - You will collaborate with product, marketing, and operations teams to ensure a seamless member journey. - You will oversee the resolution of complex member issues, ensuring timely and effective solutions. - You will establish and monitor key performance indicators to measure the success of member experience initiatives. - You will drive training programs to enhance team skills and knowledge in member relations. - You will champion a member-centric culture throughout the organization. What You Bring: - You have 7+ years of experience in customer experience, member services, or related fields, with at least 3 years in a leadership role. - You possess strong analytical skills with experience using data to drive decision-making. - You have excellent communication and interpersonal skills to effectively lead teams and collaborate cross-functionally. - You are proficient with CRM systems and customer feedback tools. - You demonstrate a passion for improving customer/member satisfaction and loyalty. Bonus Points If You Have: - Experience in the digital health or safety industry. - Background in project management or process improvement methodologies. - Familiarity with member engagement platforms and technologies. - Advanced certifications in customer experience or leadership. What We Offer: - We offer a dynamic and supportive work environment that values innovation and growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer a mission-driven culture focused on making a positive impact in people’s lives. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are passionate about enhancing member experiences at Medical Guardian. We look forward to hearing from you!

Customer Experience Management
Team Leadership
Data Analysis
CRM Proficiency
Cross-functional Collaboration
Member Engagement
Problem Solving
Communication Skills
Posted about 6 hours ago
Showing 71-80 of 31,484 jobs

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