Zwift

Define and execute IT strategy managing remote team and contractors, oversee IT assets and help desk, collaborate on security and budgeting. | 8+ years IT experience with 3-5 years formal leadership supporting remote cloud-first environments, proficient in identity providers, MDM, EDR, and multiple OS administration. | Location: Remote- Eligible US Locations About the role and about You: Zwift is a lean, global operation with about 300 people spread across four continents, most people working remotely. It is a cloud-first company, with hundreds of SaaS applications to manage, along with offices in California, Brazil, and the UK. IT plays a critical role in supporting the mission of the company and protecting the company’s systems, data, staff and employees. You are an energetic, meticulous, experienced IT leader. You rose to your leadership position by first becoming a master of your craft technically. You will be managing a team of five professionals. You can mentor, recruit, provide oversight and roll up your sleeves and get involved technically when you need to. What you’ll do: Define IT strategy in collaboration with company leadership Manage a small, remote team Manage contractors as needed Be responsible for managing and operating all corporate IT assets Manage IT Help Desk Participate in PCI DSS compliance effort Partner with InfoSec to secure Zwift’s corporate IT assets Manage IT budget in collaboration with with Director of Procurement What we’re looking for: Experience supporting a remote workforce in a cloud-first environment Experience managing small remote teams and help desks At least 8 years of experience in IT, with 3-5 years in formal leadership roles Experience administering and operating: Ticketing systems Identity Providers Inventory management systems Google Workspace Mobile Device Management solutions Endpoint Detection and Response solutions Windows Domains Windows, MacOS, and Linux workstations and servers Office Networks Experience with running Patch Management programs Experience managing cross-functional teams, budgets and vendors Bonus points: Experience with PCI DSS compliance AWS experience If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified. For All US Based Full-Time Positions: The base salary for this position ranges between 122,500.00 - 195,000.00 USD. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits. How to stand out among the rest: Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com. Zwift, Inc. is an Equal Opportunity Employer.

Design and develop end-to-end technical solutions supporting community support and customer base, collaborating cross-functionally and leveraging AI/ML technologies. | Bachelor's degree with over 7 years software engineering experience including 3+ years full stack development, proficiency in modern web frameworks, backend languages, and microservice architectures. | Location: Remote- Eligible US locations About the role and about you: Are you a talented and motivated full stack Senior Software Engineer looking to make a significant impact at Zwift, both internally and externally? Do you enjoy digging into new and emerging technologies and integrating them with existing tools to solve problems in new ways? Do you thrive in a dynamic environment where your contributions drive measurable business value? If so, we want you on our team at Zwift! As an experienced technical leader in our software development team, you will be responsible for partnering closely with our Community Support team and other engineers to design, develop, and launch solutions that will help us provide world-class support to our community of over one million active Zwifters all over the world. These tools and systems are crucial in ensuring that customers can easily get help on any questions about Zwift, including hardware and subscription purchases to get in the game, and any new products, features, or partnership support in the future. You'll be part of a passionate team with a clear focus on supporting Zwift's customer base and playing a key role in the success of the business, and will work across many of our product, engineering, and infrastructure teams. Success in this role involves consistently delivering high-quality, maintainable code, and meeting project deadlines. The ideal candidate will effectively collaborate with cross-functional teams, proactively solve complex technical challenges, and continuously seek opportunities for improvement. Additionally, they will contribute to customer satisfaction, take full ownership of their work, bring innovative ideas, and foster positive team dynamics. If you’re ready to take your career to the next level, apply today! What you’ll do: Partner closely with stakeholders in Zwift's Community Support organization and other engineering teams to define requirements, make trade-offs, and deliver end-to-end technical solutions, including the full software development life cycle. Identify and recommend improvements in tools and processes which can improve our customers' experience and the efficiency of our Community Support organization. Establish a deep understanding of the team's technical architecture. Write clean, efficient, testable, and maintainable code for both front-end and back-end systems. Conduct code reviews and ensure code quality through automated testing (e.g., unit testing, integration testing, and similar). Participate in agile development processes, including sprint planning, stand-ups, and retrospectives. Streamline team processes, creating mechanisms to reduce development churn and minimize technical debt. Participate in on-call support, monitoring, and troubleshooting of all services owned by the team. Implement best practices for scalability, maintainability, security, and system performance. Lean into industry trends, especially in AI, ML, and LLMs, exploring opportunities to leverage these capabilities in new and innovative ways for Community Support applications. What we’re looking for: Bachelor’s degree in Computer Science, Software Engineering, or similar discipline. 7+ years of relevant software engineering experience and 3+ years of full stack web/backend development experience. Excellent communication skills with both technical and non-technical audiences. Demonstrated ability to work with high independence in situations where technology strategies may not yet be defined. Proficiency in front-end technologies and modern web development frameworks (e.g., React, Angular, Vue.js, etc.). Strong back-end development skills with experience in languages such as Java, Kotlin, Node.js, Python, or similar. Experience with relational databases and distributed event streaming technologies (Kafka, etc.). Expertise in modern API design, development, and microservice architectures. Strong working knowledge of CI/CD pipelines and automated testing frameworks. Ability to solve complex problems through breadth of knowledge, influencing others, and focused domain expertise. Track record of leading by example in engineering best practices and mentoring other engineers. Adaptability and eagerness to learn new technologies as needed. Bonus points: Experience using, configuring and integrating contact center and community support tools, including: Contact Center CRM applications (e.g., Kustomer, Zendesk, Salesforce, Oracle ServiceCloud). Automated support deflection tools (e.g. Zoom Virtual Assistant, Kustomer, or similar). Knowledge Base systems (e.g., Kustomer, Zendesk, Guru, Stonely, Yext) Support Voice applications (e.g., Five9, AirCall, Talkdesk, Freshcaller, Amazon Connect, Avaya). Peer-to-Peer forum moderation tools (e.g., Discourse, PlushForums). Social Media Support (e.g., Sprout Social, Hootsuite, etc.). Experience with AI, ML, and LLM systems applied to the customer care domain (e.g. ChatGPT, Claude, Gemini, or similar). Experience defining and producing metrics and analytics, and using data analysis and business intelligence tools in data-driven decision making (e.g., Amplitude, Tableau, OpenSearch, or similar). Solid working knowledge of cloud-based infrastructure and AWS. Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes, etc.). Experience working in Agile development environments (e.g., Scrum, Kanban). Experience working with experimentation and feature flag systems (e.g. Amplitude, Optimizely, LaunchDarkly, or similar). Experience with non-relational databases. Experience monitoring and engaging in community feedback. Familiarity with fundamentals of The Effortless Experience. Interest in building solutions that support our engaged Zwift Community of cyclists, runners, and fitness enthusiasts. For All US Based Full-Time Positions: The base salary for this position ranges between $128,000- 204,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits. If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified. How to stand out among the rest: Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com. Zwift, Inc. is an Equal Opportunity Employer.