Zoox

Design and implement operational process improvements and manage metrics for the Mission Readiness program. | Bachelor's degree and 8+ years in program management or operational excellence with strong data-driven decision-making and communication skills. | Zoox is starting to emerge from its R&D phase and move into commercial operations. The process and strategy team within fleet operations is responsible for identifying and implementing operational improvements that enable us to scale efficiently while maintaining a great rider experience. The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road, and everything in between. This role will design, coordinate, document, and implement large-scale operational process improvement initiatives for the Mission Readiness program. The Mission Readiness team is responsible for charging, cleaning, inspecting, and performing other similar tasks where vehicle turn times are key. A successful candidate can manage and iterate on an approach to identifying, assessing, and driving continuous improvements to scale operations. The candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing major challenges, and adapting to sudden and frequent change. \n In this role, you will: Identify operational improvements for the Mission Readiness function that set us up for scale Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams Design and document workflows focused on vehicle charging, cleaning, inspections, etc Provide bi-weekly status updates to key stakeholders on process improvement initiatives Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field 8+ years of experience in program management, operational excellence, process improvement, or a related field Experience in a product-based operations environment Prior experience developing and using data and metrics to support strategic decision-making Excellent written and verbal communication skills Proactive mindset and resourcefulness Bonus Qualifications Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.) Six Sigma Certifications PMP, PgMP, or similar project management certification Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries Experience with Lean/Six Sigma methodologies and ideally, possessing certifications \n $140,000 - $190,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. \n

Lead cost control programs by identifying cost drivers and driving cross-functional cost-reduction initiatives. | Bachelor's degree and 10+ years experience in program management or analytics with strong analytical rigor. | Zoox is marching toward commercialization of our ride-hail service, and we are laying the foundation to dramatically scale our fleet operations. We need a highly analytical, data-driven program manager to lead our cost control program: identifying where cost is being lost in current operations, quantifying the size of the opportunity, and driving cross-functional teams to close the gap. As the Senior / Staff Program Manager, Operations Cost Analytics, you will own the end-to-end lifecycle of our cost reduction efforts, managing the full lifecycle: analyzing operations, building visibility tools, defining problem statements, setting up improvement plans, and delivering measurable cost impact. You will work closely with Operations, Engineering, Data Science, Finance, and Product teams to translate operational data into clear, actionable cost-reduction programs. This role requires strong analytical rigor and program execution skills. You must be comfortable getting into the details of operational and cost data, building or specifying tools that make that data visible to the teams who can act on it, and running the structured, cross-functional process required to turn an identified cost driver into a delivered improvement. You should be highly self-motivated, proactive, and able to manage multiple analytical and cross-functional workstreams in a fast-paced environment. \n In this role, you will: Analyze the current state of fleet operations to identify, size, and prioritize cost drivers and inefficiencies, using data as the primary basis for prioritization. Lead the operations cost control program: define the strategy and roadmap for reducing operating costs and translate it into detailed, trackable improvement plans. Build detailed plans for each cost-reduction opportunity by working with a wide range of stakeholders across Operations, Engineering, Data Science, Finance, and Product to define scope, owners, and timelines. Drive individual problem statements from analysis through resolution, ensuring that improvements are actually reflected in cost outcomes, not just process or roadmap completion. Identify gaps in cost visibility and build or specify tools and dashboards that give partner teams better, more self-serve visibility into the problems that are impacting cost. Develop and maintain KPIs and metrics that track cost performance, program progress, and the impact of completed initiatives. Partner with Finance and Data Science to ensure cost analyses are grounded in accurate, trusted data and that reported savings tie back to actuals. Clearly communicate program status, cost trends, and the impact of improvements to stakeholders and leadership. Qualifications BS degree in an engineering, analytics, or quantitative discipline, or equivalent experience. 10+ years of experience in program management, analytics, operations, finance, or management consulting, with a track record of driving quantifiable cost or efficiency improvements. Strong analytical and quantitative skills; comfortable working directly with operational and cost data to find root causes and size opportunities. Experience specifying or building tools/dashboards (e.g., working with Data Science or Engineering) that give stakeholders visibility into operational and cost data. Demonstrated ability to run structured, cross-functional programs from problem identification through to measurable results. Exceptional stakeholder management skills, with the ability to influence across all levels of the organization and strong written, presentation, and verbal communication skills. Self-starter with a strong bias for action and the ability to thrive in an ambiguous, fast-paced environment. Strong problem-solving skills and comfort translating ambiguous operational challenges into structured analyses and action plans. Bonus Qualifications MBA or Master’s degree in a relevant discipline (Operations Research, Analytics, Engineering, Finance, etc.) Management consulting or strategic consulting experience, particularly in cost or operational efficiency engagements. Experience in the autonomous vehicle, ride-hail, transportation, aerospace, airline, or other relevant mobility industries. Experience with SQL, BI tools (e.g., Tableau, Looker), or working closely with data engineering teams to build reporting infrastructure. Lean Six Sigma green or black belt certification. \n $159,000 - $221,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. \n

Lead cross-functional programs to improve operational efficiency and software quality with data-driven reporting. | Bachelor's in STEM and 10+ years program management with technical depth and AI tool proficiency. | Zoox's Fleet Operations Program Management team delivers cross-functional programs critical to the growth, expansion, and efficient operation of our commercial autonomous vehicle service. We partner closely with Fleet Operations and cross-functional stakeholders to verify, validate, and launch new software on our fleet — while continuously maturing our operational processes to deliver a premium customer experience. We're looking for an experienced, forward-thinking Senior / Staff Technical Program Manager to help define and execute strategies that scale our Verification & Validation (V&V) operations. Our testing fleet — hundreds of vehicles across multiple cities and private tracks — is growing rapidly in size and geographic reach. This is a highly cross-functional role operating at the intersection of operations, autonomy, engineering, and product — requiring someone who can navigate technical complexity while driving alignment and execution across a broad set of stakeholders. Expected Travel: 10–15% \n In this role, you will: Lead and coordinate large-scale, highly cross-functional programs spanning Autonomy, Product, Infrastructure, Engineering, and Safety teams to drive measurable improvements in fleet efficiency and software quality Own and drive operational efficiency initiatives that span multiple engineering, field service, and operations teams — identifying bottlenecks, aligning stakeholders, and unblocking downstream execution Partner with System Design & Mission Assurance and other safety teams to gather and pressure-test requirements — bringing a critical lens to ensure what's being asked for is the right thing to build or prioritize Champion the adoption of AI and data-driven tools within operations — including building centralized, multi-source reporting systems that surface actionable intelligence from the field and feed into leadership decision-making Run monthly business reviews (MBRs) with a broad set of stakeholders — synthesizing ground-level signals from market leads and operational locations into clear recommendations on resources, partnerships, and priorities for leadership Define and track the right operational metrics — not just reporting on what exists, but actively shaping what should be measured and why Partner with Finance to support operational and financial planning cycles (OP1, OP2, quarterly R&O), ensuring budgets reflect operational needs accurately and efficiently Lead key efficiency initiatives across our L3 and robotaxi R&D fleets, including improvements in fleet utilization, time-in-autonomy, troubleshooting cycle times, and operational infrastructure Manage program timelines, resources, and deliverables; proactively identify and mitigate operational and programmatic risks Create and maintain program documentation and progress reports for senior leadership Qualifications Bachelor's degree in Engineering, Operations Research, Operations Management, or a STEM field 10+ years of program management experience, with a strong preference for backgrounds that blend technical depth with operational execution Demonstrated ability to lead large-scale, highly cross-functional programs with significant organizational impact Comfortable operating in ambiguity — able to structure undefined problems, build frameworks from scratch, and drive toward clarity Strong stakeholder management and communication skills across engineering, product, and operations audiences Deeply data-driven — not just tracking metrics but validating them, questioning outputs that don't add up, and pushing back when the data tells the wrong story Proficient with modern AI tools and workflows (e.g., Gemini, Claude, MCP APIs, cloud-based coding environments) and actively applies them to drive operational efficiency and better decision-making Bonus Qualifications Experience in autonomous vehicles, aerospace, ride-hail, robotics, or fleet management Background in systems engineering, software development, or technical operations MBA or Master's degree in a STEM field PMP, PgMP, or equivalent certification Experience with vehicle testing, validation, or disengagement analysis \n $183,000 - $251,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. \n

Own and evolve the Bazel-based build ecosystem to support autonomous vehicle software by optimizing build pipelines and developing tooling. | Bachelor's degree with 8+ years experience including 4+ years with Bazel or similar systems, proficiency in Linux, Python, and preferably C++. | The Opportunity Zoox's mission is to build a purpose-built robotaxi that gives the world a better way to ride. Every line of that autonomous driving software has to be compiled, tested, and validated reliably at scale before it ever reaches the road. You'll join the team that owns the build infrastructure making that possible: maintaining and evolving our Bazel-based build system in a large, multi-language monorepo used by hundreds of engineers. As a key contributor, you will take ownership of the build ecosystem supporting our rapidly expanding, safety-critical autonomous vehicle software. This role entails configuring and upgrading compilers, profiling and optimizing build pipelines, and serving as the primary expert for all build-related inquiries. While we have established a robust foundation using Bazel in a monorepo along with a remote build farm and cache, our goal is to elevate this into a world-class development experience. We are searching for a passionate engineer with a strong curiosity for optimizing build speeds and a commitment to empowering developers through metrics and advanced tooling within our fast-paced culture. \n In this role, you will: Own and evolve the core Bazel build ecosystem that every engineer at Zoox relies on to compile code and run tests Directly accelerate engineering velocity by minimizing Bazel overhead, streamlining incremental builds to reduce iteration times, and working with our vendor Engflow to optimize our RBE platform Develop custom Bazel rules and tooling (via Starlark) that abstract complexity so product teams can focus on autonomy problems, not build friction Integrate software quality tools into our build system and development workflow (code coverage, static/dynamic analysis, include-what-you-use) Build tools and dashboards to empower developers to ship better software faster Qualifications Bachelor's degree in an engineering, mathematics, or related field and 8+ years of experience Minimum of 4 years of expertise with Bazel (or similar systems like Buck or Pants) Linux experience Familiarity with maintaining large polyglot code bases Comfortable writing Python to integrate tools and automate as much as possible Bonus Qualifications C++ experience Experience contributing to open source bazel \n $208,000 - $263,000 a year There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. \n About Zoox Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. Follow us on LinkedIn A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Manage strategic pricing and commercial health monitoring to drive growth and profitability through cross-functional collaboration. | 6+ years in analytics, strategy, or finance with strong SQL and Excel skills and a quantitative degree. | As a Commercial Operations Analyst at Zoox, you will help build and run the operational engine that drives our commercial P&L. Sitting at the center of our commercial business, you will turn pricing, promotions, and demand signals into the day-to-day and week-to-week decisions that move our growth and profitability targets—and stand up the rigor and rhythm that lets us manage those levers as we scale. This is a high-ownership role for someone who is equally comfortable in the data and in the operating cadence of a fast-moving business. You will partner closely with Product, Data Science, Fleet Operations, and Finance to translate complex commercial dynamics into clear actions, while helping establish the foundational processes that a growing Central Market Management team will be built on. It is ideal for a technical, structured operator who is energized by ambiguity and excited to shape how an autonomous mobility business is run. \n In this role you will: Run strategic pricing and promotions operations—standing up and owning the recurring processes to make, monitor, and evaluate pricing and promo decisions, and continuously assess how our commercial systems are performing. Own the weekly rhythm of commercial health monitoring, building the metrics, reporting, and review cadences (e.g., market and system health, experiment readouts) that surface issues and guide lever decisions across the business. Partner with Finance to translate commercial systems outputs and decisions into P&L impact, helping connect pricing, promos, and demand actions to cost, profit, and bookings outcomes. Translate supply-demand dynamics into operational inputs—working with Fleet Orchestration and Fleet Operations to inform parameterization, vehicle-hour targets, and demand management across waitlist, gating, and dynamic pricing. Synthesize messy operational and financial data into clear, decision-ready recommendations and narratives for cross-functional partners and leadership. Qualifications 6+ years of experience in a quantitative, high-output role—e.g., analytics, data science, strategy & operations, management consulting, investment banking, or a comparable operating role (ideally within mobility, logistics, marketplaces, or tech). Strong technical foundation, with proficiency in SQL and Excel/Sheets and the ability to independently pull, structure, and analyze large, disparate datasets; comfort writing Python (or similar) to accelerate analysis is expected. A degree in a quantitative or technical discipline (e.g., economics, finance, data science, engineering, or a related field); advanced degrees (MS or MBA) welcome. Structured, hypothesis-driven problem solver who goes beyond surface metrics to understand underlying drivers, with strong analytical rigor and a high bar for accuracy in data that informs business and leadership decisions. Ability to distill complex analysis into concise storytelling and to operate effectively across functions in an ambiguous, fast-changing environment. Bonus Qualifications Experience standing up new operational processes, metrics, or reporting rhythms from scratch (vs. running an established playbook). Familiarity with pricing, promotions, demand/supply forecasting, or marketplace economics. Experience with data visualization tools (Looker, etc.) and/or advanced analytics tooling (Python, R, Databricks). \n $146,000 - $197,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. \n

Lead strategic planning and manage central operations to drive cross-functional initiatives and ensure execution of action items. | Bachelor's degree with over 8 years of relevant communications and marketing experience and strong organizational skills. | We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation, and we need your help. The Communications & Marketing department is responsible for creating and amplifying our story in ways that get riders excited, motivates our team, and builds great relationships with local communities and partners. You’ll find a creative, collaborative environment where great ideas thrive and where everyone is driven by our singular mission. This role is a key advisor and strategic partner to the VP of Communications & Marketing and acts as an operational linchpin and strategic facilitator within our department and across Zoox. You will play a key role in building and managing our long-term strategic roadmap, goals, and the operating rhythm of the department. You will also lead strategic programs and play a critical role in transformative new initiatives and external activations. \n In this role you will: Serve as a thought partner and strategic advisor to the VP of Comms & Marketing, standing in on meetings, challenging ideas and offering a different perspective, and following up on action items with the team accordingly. Manage central operations for the department, partnering closely with the leadership and team PMs to maintain and scale a holistic mode of operation. Drive strategic planning, goal setting and tracking, and department governance and team meetings. Lead cross-functional strategic initiatives, facilitate special projects, and ensure action items are executed on behalf of the VP. Operate at a tactical, strategic, and operational level, handling the oversight of projects that do not neatly fit within the organizational chart or that fall between departments or leadership areas of responsibility. Assisting with cross-functional strategic matters: commercialization, service and operations orchestration, etc. Provide analysis, recommendations, and options regarding high impact decisions. Partner with the VP’s Executive Assistant to collaboratively ensure calendar is organized and aligned with critical priorities. Manage agenda and content preparation for internal and external executive meetings. Support the VP of Comms & Brand brand, producing content and presentations both internally and externally. Track/forecast budget and headcount; develop annual budgets in collaboration with leadership. Qualifications Bachelor’s degree. 8+ years of relevant experience in managing a center of excellence team, across a variety of Comms & Marketing functions. Experience engaging and collaborating with senior leaders including C- Suite executives. Highly organized and excellent attention to detail with the ability to prioritize and manage multiple tasks and workflows on deadline. Strong track record managing complex cross-functional projects. Proven ability to develop and maintain strong relationships at all levels of an organization. Proficient in Google Suite and Content Creation. \n $173,000 - $220,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. \n

Lead user research to uncover root problems and unmet needs for internal users of autonomous vehicle tools, delivering insights to guide product and organizational decisions. | 8+ years of relevant experience with enterprise/internal users, ability to manage diverse stakeholders, and strong collaboration skills with product and engineering teams. | As the Senior UX Researcher, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our fleet of autonomous vehicles in action. You will play a pivotal role in addressing known problems and assisting our cross-functional partners in solving the right problems, not just their symptoms. We are looking for a person like you who is hungry for knowledge, prepared to ask the hard questions and challenge existing assumptions, and wants to help the team see the forest from the trees. The Research team centers itself on creating an inclusive and psychologically safe environment that drives success for individuals and the team. We strive to be good collaborators who help cross-functional teams solve problems for users, customers, and Zoox. A requirement for our success is our ability to welcome all relevant parties into our process. We trust one another and our partners, while also understanding that different points of view enhance insights. A researcher for this role will be capable of future thinking and planning for the unknown. While this role will work closely with the Product Team, having a good product sense will supercharge success. Importantly, you will want to be comfortable with ambiguity and ready to provide evidence why the recommended path forward is the best one. In this role you will: • Lead kick-off meetings with cross-functional teams using collaboration methods to uncover the root problem and gain alignment with stakeholders. • Select the appropriate research methods to understand the customer and company representatives to address primary and secondary needs; likely through use of diary studies, service safaris, role playing, and experience diagramming. • Conduct research that allows the team to gain clarity into how internal users work and identify unmet needs and pain points to guide the development of tools and organizational changes that will improve fleet efficiency and progress towards Zoox’s milestones and goals. • Deliver insights with appropriate narrative framing to guide immediate changes, the team’s vision, and roadmap decisions. • Present findings and recommendations to improve the experiences of users; be a staunch advocate for users in cross-functional meetings, and raise questions or challenge assumptions that are not in the best interest of our users. • Manage expectations and interests of a diverse set of stakeholders while maintaining a human-centered posture. Qualifications • 8+ years of relevant work experience • Experience working with enterprise or internal users • Experience working with technical users and products Bonus Qualifications • Experience researching and/or designing for a wide range of users and abilities • Experience working with customer service or call centers • Experience working on product suites or tools that work together • Experience working with tools used in field operations