ZoomInfo Technologies LLC

Develop and execute strategic account plans, drive product adoption, and ensure customer satisfaction and retention. | 4+ years in SaaS customer success or account management, experience with enterprise accounts, strong communication skills, and familiarity with talent and recruiting systems. | ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. As the Customer Success Manager, you will report to the Manager of Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.. What You’ll Do: Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value Proactively grow the breadth and depth of strategic relationships within assigned customers Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption Closely manage and nurture accounts to identify and eliminate risk of attrition Partner with internal ZoomInfo stakeholders to align account activities with the customer’s business case and strategy Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success Ensure customers are aware of and educated on new features and releases Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs Deliver periodic customer health-checks Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services What You’ll Bring: 4+ years of customer success, account management, or sales experience in SaaS or similar industry 2+ years working with Enterprise and Strategic level accounts Broad knowledge and experience in talent and recruiting processes and systems ZoomInfo Talent OS experience preferred Ability to efficiently manage multiple customer projects simultaneously Communicates with internal and external customers and all levels of management Effectively communicate technical information to non-technical audiences Delivers informative, well-organized presentations Continually seeks opportunities to increase customer satisfaction, adoption and deepen client relationships Manages client expectations effectively Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption Delivers informative, well-organized presentations Awesome sense of humor #LI-JH1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $71,680—$112,640 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Lead end-to-end development of customer-facing features for a web application, collaborating across teams to deliver impactful solutions. | Requires 5+ years of software development experience with strong backend, frontend, and database skills, and the ability to handle ambiguous problems independently. | ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. We are looking for a highly skilled Full-Stack Engineer to join the Talent Solutions team located in Austin, Texas. The Talent Solutions team is working to build our vision for the future of recruiting. This is an opportunity to build a zero-to-one business inside of a highly scaled public company, collaborating with a close-knit cross-functional startup team and making a direct impact on the business. What you will do: Lead delivery of customer-facing features end-to-end: problem framing, technical design, implementation, testing, rollout, and iteration. Build and ship new features for the next-gen ZoomInfo Talent app while improving existing functionality, performance, and reliability. Drive technical design decisions and make pragmatic tradeoffs between speed, quality, and maintainability. Collaborate closely with product, design, and engineering partners to understand business goals and deliver impact. Raise the bar for engineering excellence through strong code reviews, better testing practices, and improved developer workflows. What you will bring: 5+ years of hands-on software development experience building production web applications. Strong backend development experience (Node.js, Python, Java, or similar). Strong experience with a modern frontend framework (React, Angular, or similar). Experience with relational databases (Postgres, MySQL, etc.). Proven ability to take ambiguous problems and deliver high-quality solutions with minimal guidance. Strong communication skills: you collaborate well, explain your reasoning clearly, and give and receive feedback effectively. Product mindset: you care about user outcomes and iterate based on real-world feedback. #LI-JH1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $140,000—$220,000 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Design and deliver SDR enablement programs, facilitate training sessions, partner with SDR leadership, develop sales content, collaborate cross-functionally, and measure program effectiveness. | 4+ years in sales enablement or SDR roles, strong understanding of SDR functions, stakeholder communication, project coordination, sales technology knowledge, and training delivery experience. | Revenue Enablement Manager - SDR Organization The Revenue Enablement Manager will support our global Sales Development Representative (SDR) organization as part of the Revenue Enablement team. This role focuses on building, executing, and optimizing training programs and enablement initiatives that drive SDR effectiveness, confidence, and performance. We're looking for a proactive, collaborative, and detail-oriented enablement professional who thrives in a fast-paced environment. The ideal candidate is passionate about early-career sales development, understands the SDR motion, and is skilled at delivering engaging learning experiences that translate to measurable impact. What You'll Do • Own SDR Enablement Programs: Design and deliver core enablement programs for our SDRs (inbound and outbound), including onboarding, skill development, and reinforcement. • Facilitate High-Impact Training: Lead engaging live and asynchronous sessions focused on prospecting, cold calling, objection handling, value messaging, and product education. • Partner with SDR Leadership: Work closely with SDR managers and leaders to identify performance gaps, align on key initiatives, and reinforce coaching and development across teams. • Develop and Maintain Sales Content: Create and manage enablement assets (talk tracks, sales plays, call frameworks, certifications) that support execution and drive consistency. • Drive Cross-Functional Alignment: Collaborate with stakeholders across Product Marketing, RevOps, and GTM teams to ensure SDRs are enabled on the latest campaigns, processes, and product changes. • Track, Measure, and Improve: Monitor the effectiveness of enablement programs through performance data, feedback, and adoption metrics - and continuously iterate to improve results. What You Bring • 4+ years of combined experience in sales enablement, sales development, or GTM roles supporting SDR or early-career sales teams • A strong understanding of the SDR function and what drives high performance in an inbound/outbound motion • Effective stakeholder communication and collaboration skills, with the ability to work cross-functionally and build trust with peers and leaders across the business • Strong organizational and project coordination skills, with the ability to manage multiple priorities and adapt in a fast-paced, evolving environment • Proactive, solutions-oriented mindset with strong analytical skills to interpret sales data and translate insights into actionable strategies • Strong knowledge of sales technologies, processes, and best practices. Preference given to candidates with knowledge/previous experience with tools like Salesforce, Allego, ZoomInfo and Seismic • Proven expertise in training best practices and experience delivering training through various methods, to large groups at one time (online, in-person, etc.) • Exceptional interpersonal skills, combining the ability to work independently and as part of a team in a dynamic environment #LI-Hybrid