Zones LLC.

Partner with enterprise clients to define outcomes, drive technology adoption and measurable value, and support retention, renewals, and account growth. | Requires 5+ years in customer success, account management, consulting, program management, or a related field, with enterprise relationship, analytical, communication, and technology-environment experience. | Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter@Zones, LinkedIn, and Facebook. Position Overview The Client Outcomes Manager is responsible for helping clients achieve measurable business outcomes from their technology investments. Acting as a strategic advisor, the Client Outcomes Manager partners with customers, sales teams, solution architects, delivery teams, and manufacturer partners to ensure successful adoption, value realization, retention, and expansion of technology solutions. This role focuses on understanding client business objectives, developing outcome-based success plans, tracking adoption and utilization, identifying and removing barriers to success, and demonstrating measurable business value. The Client Outcomes Manager drives long-term customer relationships that increase client satisfaction, retention, advocacy, and revenue growth. What You’ll Do As The Client Outcomes Manager Client Success & Outcome Realization • Partner with clients to define desired business outcomes, success criteria, and value metrics. • Develop and execute outcome-based success plans aligned with customer business objectives. • Facilitate regular business reviews to assess progress, communicate value, and identify improvement opportunities. • Ensure customers realize measurable value from Zones solutions and services. Adoption & Value Optimization • Monitor solution adoption, utilization, and customer health indicators. • Identify adoption challenges and coordinate remediation plans with internal teams. • Drive user adoption and organizational change activities that maximize customer value. • Implement customer success best practices, frameworks, and lifecycle management processes. Relationship Management • Build trusted relationships with executive sponsors, business stakeholders, and technical teams. • Serve as the primary advocate for customer needs within Zones. • Coordinate cross-functional resources to support client objectives and issue resolution. • Strengthening customer engagement through proactive communication and strategic guidance. Retention & Growth • Drive customer retention and renewal success through demonstrated business value. • Identify opportunities for solution expansion, additional services, and strategic growth initiatives. • Partner with sales teams to support account growth and increased annual recurring revenue (ARR). • Contribute to reducing customer churn while increasing customer lifetime value. Data, Insights & Reporting • Analyze adoption, usage, and customer health data to identify trends and risks. • Translate operational metrics into business insights and recommendations. • Document customer success stories, realized outcomes, and value achievements. • Maintain account success plans, risk assessments, and executive reporting. Customer Advocacy • Capture and communicate successful client outcomes. • Develop customer references, case studies, and advocacy opportunities. • Promote long-term partnerships that position customers as champions of Zones. Required Qualifications What you will bring to the team: • Bachelor's degree or equivalent experience. • 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or related field. • Experience managing enterprise customer relationships and executive stakeholders. • Strong analytical skills with the ability to interpret adoption and performance data. • Excellent communication, presentation, and relationship-building capabilities. • Proven ability to drive customer retention, adoption, and business growth. • Experience working within technology, cloud, networking, security, or managed services environments. Preferred Qualifications • Cisco Customer Success Manager (CCSM) certification or similar customer success certification. • Experience with Cisco, Microsoft, cloud, networking, security, or digital transformation solutions. • Knowledge of customer success methodologies, value realization frameworks, and customer health management practices. • Experience supporting recurring revenue and subscription-based business models. Success Metrics • Customer outcome attainment • Customer satisfaction (CSAT) and Net Promoter Score (NPS) • Renewal and retention rates • Adoption and utilization performance • Expansion revenue and ARR growth • Reduction in churn and customer risk • Customer advocacy and reference development Mission Statement The Zones Client Outcomes Manager ensures customers achieve measurable business value from their technology investments by driving adoption, value realization, retention, and growth through trusted advisory relationships and proactive success management. Qualified candidates can expect a salary range of $ $111,000–$125,000. Zones Offers a Comprehensive Benefits Package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Lead the migration from Microsoft 365 to Google Workspace by designing tenant architecture, executing data migrations, and managing post-migration support and cleanup. | Requires 4–5 years of cloud system administration, a proven record of large-scale migrations, and professional certifications in Google Workspace and Microsoft 365. | Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Term: 6+ months Location: US-Remote Pay: $85.00 - $100.00; commensurate with experience Hours: M-F 8-5 We are seeking a highly skilled and detail-oriented IT Systems Administrator & Workplace Migration Specialist to lead in the organization's digital transformation. In this role, you will be the primary technical owner responsible for seamlessly migrating the entire workforce, data, and infrastructure from Microsoft 365 to Google Workspace. The ideal candidate possesses deep hands-on experience with cloud tenant architectures, complex email routing, secure data pipelines, and change management. You will design the architecture, execute the cutover, and minimize operational downtime while ensuring zero data loss across emails, calendars, and cloud storage files. What you will do as the IT Systems Administrator & Workplace Migration Specialist: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Tenant Architecture & Technical Strategy Conduct a comprehensive audit of our current Microsoft 365 environment, mapping all users, shared mailboxes, aliases, distribution lists, permissions, and security groups. Design and provision our new Google Workspace tenant, structuring the Organizational Units (OUs), Shared Drives, and security policies to align with business requirements. Formulate a detailed, phased migration roadmap (including a pilot testing group) to ensure a controlled and stable deployment. Data Pipeline Execution & Tools Management Configure and execute enterprise-grade migration pipelines using native utilities (e.g., Google Workspace Migrate, Data Import Service) or trusted third-party tools. Manage user mapping, folder mapping, and permissions to safely transfer emails, calendar events, contacts, and cloud files (OneDrive/SharePoint) to Google Drive. Identify, isolate, and remediate technical edge cases, such as handling oversized email attachments (exceeding Google's 25MB limit), corrupted files, or nested folder paths. Temporarily adjust Microsoft Exchange Web Services (EWS) throttling policies and API controls to maximize data throughput during transfer batches. Network Configuration & Identity Access Management (IAM) Manage network architecture adjustments and DNS provider settings (MX, SPF, DKIM, DMARC records) to seamlessly switch mail routing with zero bounced messages. Implement secure identity management, ensuring clean transition of Single Sign-On (SSO) configurations and Multi-Factor Authentication (MFA) parameters. Change Management & Post-Migration Support Collaborate with stakeholders to create communication timelines, training materials, and documentation to transition users smoothly into Google's browser-first ecosystem. Act as the Tier 3 escalation point for all migration-related bugs, permission issues, or data synchronization discrepancies. Perform post-migration cleanup, safely decommissioning old Microsoft 365 licenses and archiving legacy data per corporate compliance standards. What you will bring to the team: Proven Experience: Minimum of 4–5 years in cloud system administration, with at least one successful, large-scale migration project moving an organization from Microsoft 365 to Google Workspace. Platform Expertise: Expert-level knowledge of the Google Workspace Admin Console and the Microsoft 365 Admin Center. Networking Foundations: Strong understanding of DNS zone files, email authentication frameworks (SPF/DKIM/DMARC), and mail routing principles. Data Literacy: Proficiency in data manipulation (e.g., structuring and auditing CSV mapping files for mass user provisioning). Soft Skills: Strong project management abilities, excellent communication skills for training non-technical workers, and a calm demeanor during high-stakes maintenance windows. Google Workspace Certified Professional Administrator or Professional Collaboration Engineer. Microsoft 365 Certified: Enterprise Administrator Expert. Experience writing automation scripts (e.g., Google Apps Script, PowerShell, or GAM) for batch user management. #LI-Remote Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.