ZOLL Medical Corporation

Develop and maintain relationships with healthcare professionals, increase sales revenue, and support product distribution in the medical device industry. | Bachelor's degree, at least 3 years of field sales experience in healthcare or related industry, proficiency in CRM tools, and strong communication skills. | Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Summary The primary function of this role is to provide exceptional sales of the company products in a specified region/geographical area and to provide ongoing support to the product distribution channel. Essential Functions Develop new business relationships, management of existing accounts and developing new sales leads Establish and maintain relationships with doctors, hospitals, clinics, local professionals and other referral sources in the medical community Assist with account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction Develop and increase sales revenue to meet assigned targets, responsible for meeting quota deadlines and specifics Regularly, timely and accurately maintain Salesforce as needed by Company Quickly investigate sales, customer and/or Salesforce issues and escalate to other team members, if needed; troubleshoot problems relating to products and escalate to appropriate individual Become actively involved in sales orientation and sales training programs Assist in the planning and execution of sales exhibits/shows; attends trade shows Keep informed and educated on competitive offerings, new products, services, and other general information of interest to customers and co-workers Perform other job-related duties and responsibilities as may be assigned from time to time Required/Preferred Education and Experience Bachelor's Degree At least three (3) years of field sales experience – client focus within cardiology, medical device and/or pharma industries Two years minimum of CRM or Salesforce Knowledge, Skills and Abilities Exceptional organizational skills. Excellent time management skills and ability to multi-task and prioritize work. Team player Excellent written and verbal communications skills Takes initiative to make things happen Above average presentation skills Strong business acumen Results driven personal Proficiency in MS Office Travel Requirements 60% Travel may be outside the local area and overnight and could be for an extended period. Physical Demands The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position will require you to verbally communicate via in-person and/or phone conversations at least 90% of the time. This position will require you to communicate via email. Position requires extensive travel by various methods. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-VB1 The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $195,000.00 which includes a base salary of $95,000.00 and commission in accordance with the company's sales compensation plan. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Lead and coordinate product development projects ensuring timely delivery within budget, managing technical teams and stakeholders. | Requires a BS in Engineering, 5+ years managing technical product development, experience with medical devices, and knowledge of design controls and risk management. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Description At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary Based on priorities set by Program Directors, the Senior Project Manager is responsible for the successful execution of product development projects. This position plans, coordinates and leads the execution of activities to ensure that the goals and objectives of the project are accomplished within the prescribed timeframe and funding parameters. The position is technical in nature and the applicant must have an engineering background in order to manage and contribute to the development of new products. The projects that will be managed include a mix of new product development, product line extensions, and sustaining engineering releases. Essential Functions • Lead the execution of assigned product development programs in accordance with established processes and procedures. • Lead and motivate cross-functional team performance toward the goal of completing projects according to the defined objectives. • Ability to balance electrical, mechanical, and software development issues at the system level. Must have the ability to implement projects outside technical area of expertise. • Develop detailed project work plans and schedules. • Manage product requirements and traceability. • Lead design review and risk management activities. • Manage technical partners/ vendors supporting product development activities. • Effectively utilize problem solving skills and techniques to identify potential issues, assess their impact, and develop and implement mitigation and resolution plans and activities. • Employ excellent interpersonal, communication and negotiation skills with all levels of personnel and management. • Prepare and/or manage the preparation of all required project documentation. • Facilitate and coordinate project team meetings and management presentations as required. Required/Preferred Education and Experience • BS degree in Engineering required and • Advanced degree preferred • 5+ years managing technical product development required and • Experience with medical device capital equipment development required and • 10+ years of experience as an engineer developing products, preferably in the medical device industry. required and • Experience working within a phase-gate development process required • Portfolio Management Professional (PMP) preferred Knowledge, Skills and Abilities • Knowledge of global standards and regulations for Design Controls, Risk Management, and Electrical Safety for Medical Devices. • Demonstrated aptitude for successfully managing multiple projects, of • Varying complexity, within the specified guidelines, timeframes and budgets. • Demonstrated understanding of electrical, mechanical, and software engineering practices at the system level. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: $130,900.00 to $165,000.00 This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Provide technical support and troubleshooting for ZOLL CMS products to patients and clinicians, ensuring prompt resolution and documentation. | Requires clinical certification or extensive clinical experience, strong communication skills, and technical aptitude, with a focus on patient safety and product knowledge. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly. Remote Employment Qualifications: In addition to the qualifications below, a candidate hired for remote work must also have: · A clinical degree or certification such as CNA, LPN, RN, EMT is required and a minimum of 1-year related clinical experience with direct patient care responsibilities OR · A min of 3 years related clinical experience with direct patient care responsibilities will be considered in lieu of clinical degree or certification Available Shift(s) · Availability on at least one weekend day is required. Currently targeting first and second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx. 8-10 weeks M-F 8A-4:30P ET Essential Functions Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues. Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use. Ensure adherence to regulatory guidelines in product support activities. Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients. Document and maintain comprehensive records of customer interactions for future reference and continuous improvement. Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations. Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution. Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments. Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems. Stay current with product updates, technical specifications, and troubleshooting requirements. Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement. Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment. Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety. Required/Preferred Education and Experience Associate's Degree or Bachelor's Degree in related field preferred Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus. Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users. Exceptional customer service skills and empathy for direct patient contact. Technical aptitude or experience troubleshooting basic to complex product related technical systems. Computer literacy with Microsoft Office experience. Experience with CRM systems, knowledge base and support tools a plus. Ability to adapt to and learn new technologies and products quickly. Medical or clinical experience a plus Knowledge, Skills and Abilities Listening, speaking, reading, and writing fluency in Spanish a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $23.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Generate revenue for ZOLL Temperature Management Solutions by engaging healthcare providers, providing product support, and expanding clinical applications. | Minimum 2 years' experience in selling capital equipment or disposables in hospital or clinical settings, with strong interpersonal and organizational skills. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Circulation division of ZOLL Medical Corporation is focused on "beating heart" therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL Temperature Management Solutions. Temperature Management Solutions empower physicians to "prescribe" a temperature and achieve it. Job Summary This individual will be responsible for generating revenue for ZOLL TMS products including both capital and disposable products to healthcare facilities. This individual provides initial sales activity as well as ongoing customer support. Essential Functions Generate sales of the complete Temperature Management Product offering, including Systems (consoles) and Catheters (disposables). Drive business to meet the territory expected dollar and unit expectations. Drive business growth and expand clinical application within existing customers as well as new customers Build relationships with high-level clinicians, including physicians and nursing leadership, and other specialty area within the healthcare system (i.e. Neurology, Cardiology, Critical Care, Emergency Medicine). Provide product evaluation support in healthcare facilities and manage the customer retention including education, training and complain handing Provide customer feedback to marketing, support tradeshow and other marketing activities Work with other functional areas within ZOLL, in an effort to ‘team sell’ into Healthcare Systems, in an effort to drive ZOLL's entire offering of products and services. Provides various reports as required by management. Maintain and track demo and evaluation inventory. Complete required administrative activities Required/Preferred Education and Experience Bachelor's Degree preferred Minimum of 2 years' experience in selling capital equipment or disposables in the hospital market or a Minimum of 2 years working in a clinical support capacity for a medical device company targeting Critical Care, Cardiology, or Emergency Medicine clinicians. preferred Knowledge, Skills and Abilities Ability to sell in a highly clinical and competitive environment Knowledgeable at selling in Integrated Delivery Networks (IDN) level Have knowledge of ZOLL and competitive products Proven track record of strong sales results Professional and ethical Excellent organizational/territory time management skills Strong interpersonal and communication skills Extremely proficient utilizing and managing Customer Relationship Management Tools Ability to travel with minimum 1 overnights a week Travel Requirements 50% Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 #LI-REMOTE #LI-RF1 The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $200,000.00 which includes a base salary of $65,000.00 and commission in accordance with the company's sales compensation plan. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Develop and maintain relationships with healthcare professionals, manage sales territories, and meet sales targets for medical devices. | Requires at least 3 years of field sales experience in medical or related industries, proficiency in CRM systems, and excellent communication and organizational skills. | Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Summary The primary function of this role is to provide exceptional sales of the company products in a specified region/geographical area and to provide ongoing support to the product distribution channel. Essential Functions Develop new business relationships, management of existing accounts and developing new sales leads Establish and maintain relationships with doctors, hospitals, clinics, local professionals and other referral sources in the medical community Assist with account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction Develop and increase sales revenue to meet assigned targets, responsible for meeting quota deadlines and specifics Regularly, timely and accurately maintain Salesforce as needed by Company Quickly investigate sales, customer and/or Salesforce issues and escalate to other team members, if needed; troubleshoot problems relating to products and escalate to appropriate individual Become actively involved in sales orientation and sales training programs Assist in the planning and execution of sales exhibits/shows; attends trade shows Keep informed and educated on competitive offerings, new products, services, and other general information of interest to customers and co-workers Perform other job-related duties and responsibilities as may be assigned from time to time Required/Preferred Education and Experience Bachelor's Degree At least three (3) years of field sales experience – client focus within cardiology, medical device and/or pharma industries Two years minimum of CRM or Salesforce Knowledge, Skills and Abilities Exceptional organizational skills. Excellent time management skills and ability to multi-task and prioritize work. Team player Excellent written and verbal communications skills Takes initiative to make things happen Above average presentation skills Strong business acumen Results driven personal Proficiency in MS Office Travel Requirements 60% Travel may be outside the local area and overnight and could be for an extended period. Physical Demands The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position will require you to verbally communicate via in-person and/or phone conversations at least 90% of the time. This position will require you to communicate via email. Position requires extensive travel by various methods. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-VB1 The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $195,000.00 which includes a base salary of $95,000.00 and commission in accordance with the company's sales compensation plan. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Verifying insurance benefits, obtaining authorizations, and communicating with insurance companies and internal teams. | High school diploma required; 2-3 years insurance verification experience preferred; strong communication and organizational skills needed. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Change of Benefits Specialist is an integral member of the reimbursement team and has primary responsibility for the timely handling of accounts with a change to insurance coverage. This individual will work with numerous insurance types in reviewing medical orders and clinical documentation to determine benefit and clinical eligibility for the LifeVest. Individual is responsible for creating and maintaining relationships with insurance companies, sales team, and other internal departments. Essential Functions Verification of benefits Explaining medical need and educating insurance case managers on LifeVest system to obtain authorization for services Obtaining necessary documentation (forms, clinical notes, testing) and submitting to insurance carrier for coverage determination Obtaining authorizations from insurance companies Communicating authorization requirements and results to sales representatives Negotiating favorable rates with insurance companies with guarantee of assignment of benefits Completing fee calculator and informing billing department of appropriate charges Contacting customers, physician offices, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits Required/Preferred Education and Experience High School Diploma or equivalent required and Associate's Degree in nursing, business, or other related field preferred or Bachelor's Degree in nursing, business, or other related field preferred 2-3 years insurance verification experience required Knowledge, Skills and Abilities Superior communication; both verbal and written Strong customer service skills Proficiency in navigating several software systems concurrently Aptitude to handle multiple tasks simultaneously under strict deadlines Attention to detail Superior organizational and time management skills Ability to communicate policy information in a clear and detailed manner Proficiency with MS Office Suite Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $25.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Develop and execute sales strategies for strategic accounts in the medical device sector, focusing on growth, customer engagement, and market penetration. | Requires 5+ years in medical device sales, strong relationship management skills, and the ability to lead complex sales processes. | Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Type Remote Job Summary As the Director of Strategic Accounts, the responsibility is to develop the strategy and drive the execution that enables an increase in the penetration and usage of the Strategic Accounts on a National footprint. One of the main objectives of the role is developing, maintaining and improving the patient process ensuring among other things that implementation happens within ZOLL Itamar's Strategic accounts. This role is critical for managing contracts, securing formulary position, and Core Sleep/Cardiology benefits to drive sales growth of ZOLL Itamar's product portfolio. This position works in close coordination with the sales organization leadership team and Regional Sales Managers, as well as other field professionals. It reports into the Senior VP of Sales & Marketing, US. Essential Functions Primary focus of this position will be dedicated to the Direct to Consumer (DTC) channel. To include, but not limited to, DTC channel partners & future strategic opportunities. Lead the sales strategy of all Strategic Accounts. This includes developing the strategy, process and detailed plans to allow us to sustainably grow our penetration rate nationally. It includes visiting the accounts, assessing the processes, developing the methodologies and procedures to be implemented across Itamar’s customer base. Drive growth transformation activity across all domains to improve forecasting accuracy, sales efficiency, sales production, market share, and overall customer satisfaction with new tools, processes, and IT investments. Solely accountable for revenue targets specific to Strategic Accounts assigned by SVP of sales. Understand complex issues and implement simplified and standardized processes and standards that can be replicated per account or type of account. Direct staffing, training and performance evaluations to develop and control sales program. Effectively manages sales budget for the region. Monitor and analyze performance metrics and suggest improvements to team members connected to the Strategic Accounts sites nationally. Understands Core Sleep and Cardiology, ZOLL Itamar products, customer perspectives, communicates value proposition, and supports solutions to contribute to the success of the assigned Areas and Regions Provide education and change management expertise to assist the physicians, clinics and hospitals in improving their service. This involves setting up learning opportunities and events with industry leaders, partners and peers. Represent company at trade association meetings, clinical meetings, seminars, and conferences as appropriate to promote Itamar Medical Lead, direct and drive all strategic account business including sales, regulatory, marketing, KOL management, channels and other partners, registrations and new product introductions nationally. Develop, optimize and/or standardize physicians, clinics or hospitals workflows. This requires strong process and program management expertise. Maximize existing strategic accounts and cultivate opportunities within legacy and prospective accounts. Growing and maintaining revenue volume in existing accounts Ensure the successful achievement of the Company’s strategic account sales goals across all regions. Build out long-term relationships. Negotiate purchase agreements with the assistance of Hospital Account Managers Create and implement effective direct sales strategies and lead nationwide direct sales personnel (sales and clinical education staff) toward achievement of corporate sales objectives Develop and inspire Area Business Directors, Regional Sales Managers and Clinical Sales Specialists to be a part of strategic accounts projects and sales Lead the increase bid opportunities Provide timely and effective solutions aligned with clients’ needs Develop sales strategies in conjunction with Area Business Directors Demonstrate a deep understanding of Itamar’s devices, products and services with Itamar customers and prospects as well as competitors Submit all required reports on a timely basis Partner with a variety of customer contacts, including physicians, clinical staff, nursing, department managers, and procurement staff to drive utilization of Itamar products and services and discover new opportunities for product expansion, thereby maintaining and constantly improving our competitive position Assist in advancing revenue and market position consistent with Company goals Conduct sales presentations for new and existing customers, as necessary. Required/Preferred Education and Experience Bachelor's Degree In health-related field preferred 5+ years of successful medical device sales experience preferred 5+ years of successful track record in customer relationship and account management preferred 5+ years leading a successful team preferred Knowledge, Skills and Abilities Exceptional organizational skills. Excellent time management skills and ability to multi-task and prioritize work. Proven experience dealing with key accounts and sites associated with Key Opinion Leaders Proven selling and customer relationship management skills with the ability to navigate a complex sales process Strong clinical and technical knowledge, with the confidence to knowledgeably engage key stakeholders such as physicians, clinical staff, nurses, administrative officers, and supply chain to present a value proposition. Professional presence that influences desired results with both external and internal stakeholders. Ability to effectively manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution, and business planning. Proven effective verbal, computer, written and presentation/communication skills. Ability to use communication methods and strategies that influence desired results within the assigned accounts. Ability to quickly adapt and respond to job, environmental, and industry changes. Collaborative Team player Takes initiative to make things happen with a results driven persona Strong business acumen Proficiency in MS Office; Two years minimum of CRM or Salesforce Travel Requirements This position will require at least 60% travel. Travel may be outside the local area and overnight, and could be for extended period of times. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-VB1 The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $240,000.00 which includes a base salary of $100,000.00 and commission in accordance with the company's sales compensation plan. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Lead and manage global technical service training programs, develop content, and ensure high-quality instruction across regions. | Experience in technical training, medical device support, and leadership, with a preference for clinical or healthcare product knowledge. | Acute Care TechnologyProvide leadership structure and expert guidance to ZOLL’s worldwide network of full-time and hybrid technical service training staff, ensuring consistent, high-quality instruction across all international regions and training centers. Manage the lifecycle of technical service training programs, from development of fresh world-class content to the organization, logistics and delivery of in-person professional service training curricula supplemented with online recurrency training. Drive commercial success by developing strategies to generate revenue from ZOLL technical service training offerings. At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary Provide leadership structure and expert guidance to ZOLL's worldwide network of full-time and hybrid technical service training staff, ensuring consistent, high-quality instruction across all international regions and training centers. Manage the lifecycle of technical service training programs, from development of fresh world-class content to the organization, logistics and delivery of in-person professional service training curricula supplemented with online recurrency training. Drive commercial success by developing strategies to generate revenue from ZOLL technical service training offerings. Essential Functions • Lead the development, delivery, and profitability of global technical service training programs for external authorized service providers, ZOLL subsidiaries, and internal service personnel, covering product operation, troubleshooting, preventive maintenance, repair procedures, service processes, best practices, and essential soft skills. • Design, deliver, and continuously improve instructor-led, hands-on and virtual technical training for customers, business partners, and internal ZOLL service teams. • Provide leadership to the global technical training team, directing the creation and maintenance of standardized training content, associated documentation, and materials across the ZOLL product portfolio (e.g., defibrillators, ventilators, automated CPR devices, temperature management systems). • Actively participate in delivering training programs, facilitating sessions and ensuring high-quality, practical, and engaging learning experiences. • Coordinate training capacity and resources across U.S. training centers (MA and IL) and international locations in Europe, Asia, and the Middle East to schedule programs meeting global customer and business demands. • Evaluate, pilot, and implement emerging learning technologies, including digital platforms, service simulators, VR/AR, and AI-enabled tools, to modernize, scale, and improve training effectiveness. • Translate complex technical and service concepts into clear, effective, and technology-enabled learning experiences for diverse audiences. • Manage and mentor local and remote team members by providing strategic direction, performance feedback, coaching, and career development to build a high-performing global training organization. • Responsible for global technical service and repair certification programs covering ZOLL service subsidiaries and authorized service partners, ensuring consistent quality, content delivery, and compliance with company standards. • Maintain technical expertise in ZOLL products and services and proactively communicate updates across Service, Manufacturing, Quality, Engineering, and Development teams. • Establish and track departmental metrics to improve training effectiveness, customer satisfaction, operational efficiency, and revenue growth. • Manage service training operations within approved budgets while delivering training revenue targets and program profitability. • Monitor industry trends and best practices in technical training and learning technologies, recommending improvements aligned with ZOLL’s service and business strategy. • Collaborate cross-functionally with service, product, engineering, quality, and clinical teams to ensure training aligns with product design, clinical workflows, regulatory requirements, and customer needs. Required/Preferred Education and Experience • Bachelor’s degree (preferred) or equivalent • 6 or more years of experience in a technical management or technical training role • Accredited Technical Service Training Instructor certificate or equivalent preferred Knowledge, Skills and Abilities • Experience providing technical support for medical devices, ventilators, defibrillators, monitors, or similar hospital equipment. • Excellent verbal and written communication, presentation and interpersonal skills to convey complex technical concepts clearly to diverse audiences. • Clinical product domain knowledge or formal clinical training is preferred, enabling effective alignment with healthcare professionals and accurate translation of clinical concepts into training content. • Familiarity with e-learning platforms, training delivery software, emerging technologies. • Knowledge of adult learning principles and instructional design. • Multi lingual skills a plus. Travel Requirements • Travel up to approximately 60% domestically and internationally to customer sites, training centers, and partner locations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Standing - Occasionally • Walking - Occasionally • Sitting - Constantly • Talking - Occasionally • Hearing - Occasionally • Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-LV1 The annual salary for this position is: $125,000.00 to $140,000.00 This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Provide technical support and troubleshooting for ZOLL medical devices, ensuring patient safety and product efficacy. | Clinical degree or certification, clinical experience, strong communication skills, and technical aptitude. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly. Remote Employment Qualifications: In addition to the qualifications below, a candidate hired for remote work must also have: · A clinical degree or certification such as CNA, LPN, RN, EMT is required and a minimum of 1-year related clinical experience with direct patient care responsibilities OR · A min of 3 years related clinical experience with direct patient care responsibilities will be considered in lieu of clinical degree or certification Available Shift(s) · Availability on at least one weekend day is required. Currently targeting first and second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx. 8-10 weeks M-F 8A-4:30P ET Essential Functions Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues. Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use. Ensure adherence to regulatory guidelines in product support activities. Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients. Document and maintain comprehensive records of customer interactions for future reference and continuous improvement. Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations. Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution. Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments. Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems. Stay current with product updates, technical specifications, and troubleshooting requirements. Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement. Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment. Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety. Required/Preferred Education and Experience Associate's Degree or Bachelor's Degree in related field preferred Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus. Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users. Exceptional customer service skills and empathy for direct patient contact. Technical aptitude or experience troubleshooting basic to complex product related technical systems. Computer literacy with Microsoft Office experience. Experience with CRM systems, knowledge base and support tools a plus. Ability to adapt to and learn new technologies and products quickly. Medical or clinical experience a plus Knowledge, Skills and Abilities Listening, speaking, reading, and writing fluency in Spanish a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $23.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

The Associate Territory Manager will support sales activities and territory management tasks, including customer support and account management for ZOLL products. Responsibilities include educating and empowering support staff, achieving sales objectives, and providing training on the ZOLL Patient Management System. | Candidates must have a Bachelor's Degree and at least one year of sales experience in a B2B environment or two years of relevant clinical support experience. Strong clinical experience in a multispecialty hospital environment in cardiology is also acceptable. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities. The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage. This position reports to and will work under the direction of the Regional Management. The ATM Position may be a path to Territory Manager with strong performance and achievement of objectives. Essential Functions Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products. Additional strategic products to be added in the future. Responsible for selling and growth of accounts as assigned by the Region Manager Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization Responsible for support of sales and ongoing account management of CDx products Responsible for achieving assigned sales objectives. Responsible for learning, knowing, and implementing any / all Plans of Action launched to the Field Sales Organization Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf Enroll and train customers on the ZOLL Patient Management System Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions. Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff Assist in document collection for all new medical orders and reorders Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.) Become a company expert and resource on both ZOLL and competitive products. Master both Integrity / GAP Model Selling skills. Represent ZOLL in a professional and ethical manner. Communicate openly and share information with others. Analyze and report on trends that you observe within your territory. Required/Preferred Education and Experience Bachelor's Degree from a four-year college or university required Candidates must possess one of the following experience criteria: A minimum of one year sales experience in a strong BTB environment, pharmaceutical or medical device field A minimum of two years of relevant field clinical support experience for a pharmaceutical or medical device company A minimum of two years of strong clinical experience in a multispecialty hospital environment in cardiology A minimum of three years experience as a Junior Military Officer leading a team, project or account management Valid state driver's license required Knowledge, Skills and Abilities Ability to influence clinical decision-making process through sales efforts, including presentation and discussion of clinical data Must be willing, both at time of hire and throughout tenure, to relocate at discretion of Area Director within that Area’s boundaries Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to sit, stand, walk, talk, listen, hear and speak on a regular basis. May occasionally be required to stoop and bend. Must be able to drive an automobile and may be required to travel by train or airplane as needed. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors’ offices and other medical establishments within the assigned territory. Will at times be required to work atypical hours (evenings and weekends) based on customer and / or business needs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $95,000.00 which includes a base salary of $70,000.00 and commission in accordance with the company's sales compensation plan. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Facilitate communication and integration between internal teams and external vendors to ensure seamless application setup and support. | Proficiency in healthcare IT systems like EHR, EPIC, SQL; experience with software implementation and project coordination; strong communication and documentation skills. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Summary The Hospital Integration Engineer is a detail-oriented and organized individual for ZOLL's Customer Support and Operations Organization. This position works closely with our vendors and Project Managers to facilitate seamless communication and integration processes between our internal teams and external vendors. The goal of this integration is to ensure applications are configured and set up appropriately with ZOLL products and external vendors and for customers to successfully use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, and the development of training related material and documentation. Responsibilities Attend Internal Hand Off Calls to determine customer needs Work with 3rd party Vendors to set up accounts and confirm appropriate functionality for product’s support Work collectively with team to ensure all steps required for a successful project are complete Proven customer satisfaction as demonstrated by implementation customer survey responses Keep abreast of industry standards and best practices with continual external learning Other job duties as assigned Qualifications Required Proficiency in EHR systems and terminology, EPIC, Sequel Demonstrated leadership skills and ability to work in a fast paced, project-based environment Proficiency with the full Microsoft Office suite of products Technical aptitude for working with software and Microsoft Windows Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL Excellent detail orientation, communication, documentation, grammar, and interpersonal skills Preferred Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP, etc. Experience implementing new software/technology The annual salary for this position is: $95,000.00 to $105,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Research and resolve payment credits and refunds, ensure compliance with regulations, maintain documentation, and communicate with insurance companies and management. | 1-3 years medical billing/collections experience, knowledge of office procedures and Microsoft Office, strong communication skills, and ability to handle sensitive information. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Type Remote Job Summary The RCM Credit Balance Specialist is directly responsible for processing refunds and recoupments with the goal of account accuracy and customer satisfaction with every encounter. A successful Credit Balance Specialist works to facilitate resolution of refunds through attention to detail, problem solving initiative and a dedication to efficient service for patients and insurance companies. Essential Functions • Accurately and effectively research and resolve payment credits and offsets through transfer of payments and/or initiation of refunds to patients, government payors and insurance companies • Provides written response to insurance companies regarding refund requests • Ensures compliance with applicable laws, HIPAA regulations, CMS regulations, and company policies • Contributes to improvement of billing and cash posting procedures and processes • Prepare and distribute customer refund documentation • Maintain appropriate documentation and refund records • Escalates problem accounts to management as required by circumstances • Performs other duties as assigned • Communicate trends and opportunities for improvement to management • Maintain working knowledge of workflow, systems, and tools used in the department • Other duties as assigned Required/Preferred Education and Experience • High School Diploma or GED required • 1-3 years of experience in billing/collections in a medical office or billing/collections office. required • 1-3 years of medical payment posting experience preferred • 1-3 years of medical collections experience preferred • Medical Billing and Coding Certificate Preferred Knowledge, Skills and Abilities • Ability to exercise discretion on sensitive and confidential matters • Demonstrated ability to communicate effectively on the phone, in writing and via email • Demonstrated computer skills with data entry software • Ability to apply mathematical concepts and calculations • Ability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures • Ability to work in a team environment • Type 55 WPM, 10 key by touch (30) • Must have knowledge of general office procedures using office equipment • Must have PC skills and basic knowledge of Microsoft Office Word, Excel, and Outlook. • Must have prior experience with email and using the web. Preferred Languages • English - Expert Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Standing - Occasionally • Walking - Occasionally • Sitting - Constantly • Talking - Occasionally • Hearing - Occasionally • Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is $23 to $25. Factors which may affect this rate include shift, geography, skills, education, experience and other qualifications of the successful candidate. Details on ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Clinical Sales Specialist is responsible for developing and maintaining account relationships related to Itamar Medical products and services. This includes engaging in clinical selling activities, coordinating product evaluations, and acting as the clinical subject matter expert for healthcare providers. | A BA/BS degree in a relevant field is preferred, along with a minimum of three years of experience in the medical device field. Experience with VA hospitals and CRM systems is also preferred. | Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Summary Clinical Sales Specialists engage in clinical selling activities, including delivering the clinical value proposition, advancing customers across a brand belief continuum. The Clinical Sales Specialist (CSS) is responsible for developing and maintaining account relationships and management of those relationships in relation to Itamar Medical products and services, along with the Regional Sales Managers. The position is responsible for building and maintaining relationships with new and existing customers, and where possible, identifying and expanding opportunities to increase utilization and revenue. Essential Functions Work in collaboration with your Region Sales Manager, Cardio Key Account Manager and VA/Gov’t Account Manager to maximize coverage efficiency (pre and post-sale E.g. customer, training needs, needs, wants, wins/losses, etc...) Coordinate potential customer product evaluations and demonstrations with Itamar Region Sales Managers & CSS management. Responsible for presales account support including lead generation via customer intelligence, social networking and other methods to store sales opportunities Act as the Client’s Lead for account post sale implementation and execution inclusive of customer training, and project management responsibilities. Is the clinical “subject matter expert” for the Facility/HealthCare provider and staff. Establish professional working relationships with health care providers (GE, MLP, IM, Nurse), decision makers, support staff, and influencers within assigned customers, to support the use of the company's products - through developing and applying clinical and business expertise, and effective selling skills. Travel and meet with existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Itamar Medical’s products can help them to achieve their goals. Respond to customer needs and complaints with a sense of urgency regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions. Assist in giving clinical presentations and provide support at trade shows, seminars and/or outside symposiums. Understand national, regional and territory sales objectives and quotas aligning with the Regional Sales Managers and overall Company goals Stay abreast of current clinical and market trends in the sleep/cardio (competitive, product, and communicate new developments to Itamar® colleagues Submit all required reports on a timely basis. Regularly, timely and accurately maintain Salesforce as needed by Company Required/Preferred Education and Experience BA/BS Degree in Cardiovascular, Life Sciences, Biomedical Engineering, Exercise Physiology or Nursing preferred Experience working with VA hospitals and the VA System and or large managed care organizations (i.e, Kaiser, WellStar) preferred. preferred and Two years minimum of CRM or Salesforce experience required and Minimum of 3 (three) years’ work experience in medical device or related field; Sleep preferred and Hospital/clinic-based support preferred and Completion of an accredited program/degree in respiratory care preferred Knowledge, Skills and Abilities Successful proven track record with sales projects, assignments and providing clinical and relationship management support to physicians and staff. Excellent organization and time-management skills. Outstanding ability to multi-task and prioritize work. Familiarity with clinical reimbursement, and managed care policies and procedures is highly desirable. Above average proficiency in MS Office Ability to make good business judgments and decisions with efficiency and effectiveness Travel is required – ability to travel 50% or more Represent Itamar Medical Inc. in a professional manner Maintain a positive attitude and exhibit patience with customer concerns or requests Self-driven to optimize performance without the need for extensive supervision Possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment Exhibit excellent presentation skills in small and large groups situations Good problem-solving skills, ability to evaluate a situation and prioritize factors in decision making Flexible: able to follow directives and accomplish tasks outside of normal duties Ability to work with many different customers from varying backgrounds Ability to function within and support a team environment and build strong working relationships Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to sit – perhaps at long intervals of time The employee is required to walk frequently – travel within airports, walking in hospitals, facilities and/or client offices, etc. The employee will be occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Compensation $105K Base, plus bonus Full Benefits start the first day Travel Requirements This position requires travel of up to 60%. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-VB1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Provide customer service and technical support for medical devices by handling inbound calls and emails, troubleshooting issues, and documenting interactions. | Associate's degree preferred, 2+ years customer or technical support experience, technical aptitude, strong communication and organizational skills, and ability to work in a hybrid environment. | Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Type Hybrid Job Summary As a Hybrid Customer Service & Technical Support Representative, you are part of ZOLL Itamar team that supports our customers, sales reps, and clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated professional who is ready to join our team. Essential Functions • Provide customer service and technical support of all Itamar Medical products and services. • Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards. • Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues. • Keep accurate records and document actions and discussions. • Understand and educate customers about all Itamar Medical products and services. • Retain customers through superior customer service and technical support. Required/Preferred Education And Experience • Associate's Degree preferred • Two + years working as a customer support representative/technical support representative preferred Knowledge, Skills And Abilities • Experience working remotely with space for an “at-home work station” • Technical education, job experience or a combination of both • Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL) • Excellent verbal and written skills • Strong analytical and reasoning skills to effectively troubleshoot issues over the phone • Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure • Someone who is a quick learner with the ability to understand a wide range of issues and topics • Ability to work independently but who is excited to be a part of a dynamic team • Patience • Salesforce experience • Ability to communicate technical issues in a way that is understandable to non-technical customers. Travel Requirements • 0% Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Standing - Occasionally • Walking - Occasionally • Sitting - Constantly • Talking - Occasionally • Hearing - Occasionally • Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Associate Territory Manager will support sales activities and territory management tasks, including customer and administrative support. They will engage and educate physicians and support staff to promote ZOLL products and ensure consistent utilization. | Candidates must have a Bachelor's Degree and at least one year of sales experience in a strong B2B environment or two years of relevant clinical support experience. A valid state driver's license is also required. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities. The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage. This position reports to and will work under the direction of the Regional Management. The ATM Position may be a path to Territory Manager with strong performance and achievement of objectives. Essential Functions Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products. Additional strategic products to be added in the future. Responsible for selling and growth of accounts as assigned by the Region Manager Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization Responsible for support of sales and ongoing account management of CDx products Responsible for achieving assigned sales objectives. Responsible for learning, knowing, and implementing any / all Plans of Action launched to the Field Sales Organization Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf Enroll and train customers on the ZOLL Patient Management System Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions. Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff Assist in document collection for all new medical orders and reorders Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.) Become a company expert and resource on both ZOLL and competitive products. Master both Integrity / GAP Model Selling skills. Represent ZOLL in a professional and ethical manner. Communicate openly and share information with others. Analyze and report on trends that you observe within your territory. Required/Preferred Education and Experience Bachelor's Degree from a four-year college or university required Candidates must possess one of the following experience criteria: A minimum of one year sales experience in a strong BTB environment, pharmaceutical or medical device field required or A minimum of two years of relevant field clinical support experience for a pharmaceutical or medical device company required or A minimum of two years of strong clinical experience in a multispecialty hospital environment in cardiology is required. Valid state driver's license required Knowledge, Skills and Abilities Ability to influence clinical decision-making process through sales efforts, including presentation and discussion of clinical data Must be willing, both at time of hire and throughout tenure, to relocate at discretion of Area Director within that Area’s boundaries Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to sit, stand, walk, talk, listen, hear and speak on a regular basis. May occasionally be required to stoop and bend. Must be able to drive an automobile and may be required to travel by train or airplane as needed. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors’ offices and other medical establishments within the assigned territory. Will at times be required to work atypical hours (evenings and weekends) based on customer and / or business needs. Compensation The “at plan” compensation (Base Salary + Variable Incentive Compensation) for this position is $95,000 which includes a base salary of $70,000 and commission in accordance with the company’s sales compensation plan. Details on ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

The Associate Territory Manager will support sales activities and territory management tasks, including customer and administrative support. Responsibilities include engaging and educating healthcare staff, managing accounts, and achieving sales objectives for ZOLL products. | Candidates must have a Bachelor's Degree and relevant experience in sales or clinical support within the medical device or pharmaceutical field. A valid state driver's license is also required. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities. The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage. This position reports to and will work under the direction of the Regional Management. The ATM Position may be a path to Territory Manager with strong performance and achievement of objectives. Essential Functions Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products. Additional strategic products to be added in the future. Responsible for selling and growth of accounts as assigned by the Region Manager Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization Responsible for support of sales and ongoing account management of CDx products Responsible for achieving assigned sales objectives. Responsible for learning, knowing, and implementing any / all Plans of Action launched to the Field Sales Organization Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf Enroll and train customers on the ZOLL Patient Management System Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions. Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff Assist in document collection for all new medical orders and reorders Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.) Become a company expert and resource on both ZOLL and competitive products. Master both Integrity / GAP Model Selling skills. Represent ZOLL in a professional and ethical manner. Communicate openly and share information with others. Analyze and report on trends that you observe within your territory. Required/Preferred Education and Experience Bachelor's Degree from a four-year college or university required Candidates must possess one of the following experience criteria: A minimum of one year sales experience in a strong BTB environment, pharmaceutical or medical device field required or A minimum of two years of relevant field clinical support experience for a pharmaceutical or medical device company required or A minimum of two years of strong clinical experience in a multispecialty hospital environment in cardiology is required. Valid state driver's license required Knowledge, Skills and Abilities Ability to influence clinical decision-making process through sales efforts, including presentation and discussion of clinical data Must be willing, both at time of hire and throughout tenure, to relocate at discretion of Area Director within that Area’s boundaries Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to sit, stand, walk, talk, listen, hear and speak on a regular basis. May occasionally be required to stoop and bend. Must be able to drive an automobile and may be required to travel by train or airplane as needed. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors’ offices and other medical establishments within the assigned territory. Will at times be required to work atypical hours (evenings and weekends) based on customer and / or business needs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

The Associate Territory Manager will support sales activities and territory management tasks, including customer and administrative support. Responsibilities include engaging and educating healthcare staff, managing accounts, and achieving sales objectives for ZOLL products. | Candidates must have a Bachelor's Degree and relevant experience in sales or clinical support within the medical device or pharmaceutical field. A valid state driver's license is also required. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities. The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage. This position reports to and will work under the direction of the Regional Management. The ATM Position may be a path to Territory Manager with strong performance and achievement of objectives. Essential Functions Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products. Additional strategic products to be added in the future. Responsible for selling and growth of accounts as assigned by the Region Manager Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization Responsible for support of sales and ongoing account management of CDx products Responsible for achieving assigned sales objectives. Responsible for learning, knowing, and implementing any / all Plans of Action launched to the Field Sales Organization Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf Enroll and train customers on the ZOLL Patient Management System Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions. Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff Assist in document collection for all new medical orders and reorders Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.) Become a company expert and resource on both ZOLL and competitive products. Master both Integrity / GAP Model Selling skills. Represent ZOLL in a professional and ethical manner. Communicate openly and share information with others. Analyze and report on trends that you observe within your territory. Required/Preferred Education and Experience Bachelor's Degree from a four-year college or university required Candidates must possess one of the following experience criteria: A minimum of one year sales experience in a strong BTB environment, pharmaceutical or medical device field required or A minimum of two years of relevant field clinical support experience for a pharmaceutical or medical device company required or A minimum of two years of strong clinical experience in a multispecialty hospital environment in cardiology is required. Valid state driver's license required Knowledge, Skills and Abilities Ability to influence clinical decision-making process through sales efforts, including presentation and discussion of clinical data Must be willing, both at time of hire and throughout tenure, to relocate at discretion of Area Director within that Area’s boundaries Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to sit, stand, walk, talk, listen, hear and speak on a regular basis. May occasionally be required to stoop and bend. Must be able to drive an automobile and may be required to travel by train or airplane as needed. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors’ offices and other medical establishments within the assigned territory. Will at times be required to work atypical hours (evenings and weekends) based on customer and / or business needs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Develop, test, and maintain SaaS healthcare applications in an Agile environment, collaborating with cross-functional teams and adhering to industry quality and privacy standards. | 2+ years professional application development experience, preferably in healthcare technology, with skills in C#, .Net, SQL, cloud deployments (AWS preferred), microservices, containerization, DevOps, and Agile practices. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career-and a purpose. ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future. Job Summary The Software Engineer II - Applications is a collaborative application developer with knowledge and experience in SaaS applications. This individual is passionate about Agile development and continuing to grow their career in the field of software engineering and healthcare. They understand the value of strong development best practices and automated testing to protect quality. They actively participate in the product's development by engaging with the team and iterating to a result they're all on board with and perhaps more importantly, proud of. They work through the entire product lifecycle while learning industry best practices with emerging technologies Essential Functions • Understand and adhere to the team's development best practices • Develop and evaluate code to ensure that it is valid, properly structured, performs optimally, and is consistent with industry best practices • Incorporate unit and integration testing in a TDD/CI/CD environment • Support automated UI/API testing by QA team • Work with the product owner, stakeholders, UX, QA and other engineers to create effective solutions • Participate in design and code reviews • Diagnose and resolve product issues in test and some production environments • Has technical understanding of the overall product • Collaboratively participate in Agile ceremonies • Utilize organizational process control systems and industry privacy requirements (i.e., FDA quality controls, HIPAA) Required/Preferred Education and Experience • BA/BS degree required or equivalent experience required • 2+ years of experience in a professional application development environment required • 1-2 years healthcare technology experience preferred and • Experience working in public cloud deployments (AWS preferred), NoSQL and Relational Database Systems, microservices, containerization, service monitoring, serverless computing, event-driven programming, and DevOps including CI/CD and infrastructure as code (IaC) required • Experience with Desktop applications developed in C# is preferred • Experience with WPF is desired • Experience with Mobile applications developed in Swift or Java is desired Knowledge, Skills and Abilities • Passion for Agile development principles on a highly collaborative team • Proficiency with C#, .Net Core and/or Framework, and SQL • Experience with HTML, CSS, JavaScript, and a modern SPA (single page application) framework • Experience writing and maintaining automated tests (integration and unit tests) • Proactive and demonstrates ownership in solving problems and seeking input from teammates • Communicates openly and honestly and respects the variety of personality styles that make up the team • Adapts to solve new problems or change directions as needed • Developing repertoire of troubleshooting skills and techniques to determine root cause • Able to manage confidential information with appropriate discretion and judgement • Learn and follow security best practices Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Compensation for this position is $110K-$120K. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location. Details on ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Coordinator of Patient Administration is responsible for ensuring continuity of provision of ZOLL’s medical devices for clinically appropriate cases while collaborating with healthcare providers. This role involves managing follow-up processes and maintaining compliance with payer requirements to enhance reimbursement payments. | Candidates must have a High School Diploma/GED, with a Bachelor's Degree preferred, and experience in healthcare or medical device environments. Strong organizational skills, problem-solving abilities, and proficiency in MS Office and CRM systems are essential. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff. Essential Functions Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases. Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate, including following: Prioritize competing objectives (patient’s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL’s medical devices to determine the best path forward for patient’s care and advise providers or their staff accordingly. Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role. Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption. Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment. Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services. Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams. Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company. Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies. Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same. Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams). Achieve and maintains acceptable performance metrics. Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA. Participate in any and all reasonable work activities as assigned and deemed appropriate by management. Additional duties as assigned by management. Required/Preferred Education and Experience High School Diploma /GED required Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales. Healthcare/Medical Device (Clinical or Billing) experience preferred Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction. Ability to proactively plan and work autonomously in close collaboration and communication with others A high sense of urgency and flexibility to one’s schedule Superior organizational skills with the ability to multi-task Problem solving mentality, while being accountable for each task from beginning to end. Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred. Effective team player who is also capable of working independently with strong self-motivation. Must have a valid driver's license Knowledge, Skills and Abilities Ability to proactively plan and work autonomously in close collaboration and communication with others. A high sense of urgency and flexibility to one’s schedule. Superior organizational skills with the ability to multi-task. Problem solving mentality, while being accountable for each task from beginning to end. Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred. Effective team player who is also capable of working independently with strong self-motivation. Travel Requirements 80% This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors’ offices and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally may be required work atypical hours (evenings and weekends) based on business needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Constantly Walking - Constantly Sitting - Frequently Lifting - Carrying - Pushing - Pulling - Talking - Constantly Hearing - Constantly Repetitive Motions - Eye/Hand/Foot Coordination - ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Manage advanced troubleshooting for ZOLL enterprise products and handle complex technical issues independently. Collaborate with other teams to address multi-product technical issues and contribute to the knowledge base. | 2-4 years of experience in technical product or customer support, ideally in Enterprise or SaaS healthcare software is required. Strong working knowledge of enterprise software components and exceptional communication skills are essential. | Acute Care Technology Why Join ZOLL? At ZOLL Data Systems, we’re on a mission to save lives and improve clinical outcomes through advanced Enterprise and SaaS technology for EMS, hospital, and billing organizations. As a Technical Product Support Specialist II, you will handle more complex technical customer inquiries and provide advanced support for specific ZOLL enterprise products. You will manage issues with greater independence, using advanced troubleshooting skills and collaborating across teams or other departments when resolving multi-product or system-specific issues (e.g., DB, OS, Networking). This role includes contributing to the knowledge base and proactively analyzing technical trends to drive improvements in customer satisfaction What You'll Do Manage advanced troubleshooting for assigned ZOLL enterprise products, using analytical skills to identify root causes of technical issues (e.g., DB, OS, Networking), adhering to ZDM for complete documentation in Salesforce. Handle complex technical issues independently, escalating only critical or unresolved problems to senior team members or CSO teams (e.g., Software Support, Implementation) or other departments (e.g., Product/R&D, SRE, IT App Hosting, Sales) as necessary, using Atlassian Jira Service Desk for handoffs. Collaborate with other CSO teams or departments to address technical issues that span across multiple products or systems, ensuring seamless cross-product support, using Microsoft Teams or Slack for resource navigation. Contribute to the knowledge base, creating and updating articles with solutions to complex technical problems (KB Create) and sharing insights with the team, linking relevant KB articles (KM Linking %) in Salesforce and Atlassian Confluence. Identify technical trends through customer case analysis, proposing preventative support initiatives to reduce recurring issues, swarming in collaboration channels to enhance reputation as a technical expert. Take a proactive approach by recognizing potential technical challenges and addressing them before they escalate, ensuring compliance with initial response and ANRD. Cross-train on additional technical components within the suite (e.g., SQL Server, VMware), gaining a broader understanding of the ZOLL product ecosystem, using tools like Salesforce and Microsoft Teams. Facilitate incident management processes, coordinating team responses to ensure timely resolution of high-priority technical cases or outages and adherence to SLAs, using Atlassian Jira Service Desk and Microsoft Teams. Optimize hybrid meeting structures and remote team productivity guidelines, using virtual collaboration tools like Microsoft Teams, Slack, and LogMeIn Rescue to maintain technical service excellence. Adhere to customers’ preferred contact methods (e.g., Five9, email, LogMeIn Rescue) and monitor technical bugged cases in Pending Internal Status on a regular cadence, ensuring compliance with ANRD and resource engagement What Success Looks Like Timely, Responsive Support: Consistently meet or exceed response time goals (e.g., initial response and ANRD) while resolving moderately complex technical issues with speed and precision. High-Quality Documentation: Maintain accurate, detailed, and ZDM-aligned case notes in Salesforce that ensure clarity, enable effective handoffs, and support team-wide visibility. Customer-Centric Communication: Adhere to customer-preferred contact methods and deliver proactive, personalized technical assistance through channels like Five9, email, or LogMeIn Rescue. Cross-Team Navigation & Escalation: Efficiently route technical issues to the appropriate internal teams (e.g., R&D, SRE, Software Support) using Jira Service Desk and Teams, with appropriate severity classification. Knowledge & Collaboration Leadership: Drive improvements in KM metrics (e.g., KM Linking %, KB Create) by authoring high-quality content and actively supporting peers through swarming in Microsoft Teams and Slack. What You Bring Experience: 2–4 years in technical product or customer support, ideally in Enterprise and/or SaaS healthcare software.  Advanced Technical Expertise: Strong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systems—allowing for efficient, high-quality technical support and troubleshooting.  Analytical Problem Solving: Proven ability to identify root causes of complex issues and deliver sustainable technical solutions, clearly documented using the ZOLL Diagnostic Method (ZDM) for rapid resolution and internal knowledge sharing. Soft Skills: Exceptional communication and documentation skills, solid problem-solving ability, and a customer-centric mindset. Mindset & Values: Enthusiastic about helping others, thrives in a fast-paced environment, and brings curiosity and resilience to every challenge. Education: High school diploma required; a bachelor’s degree or equivalent professional experience is preferred. What We Offer Remote flexibility or the option to work from our Colorado HQ A collaborative, mission-driven work environment Opportunities for growth, mentorship, and career development Competitive compensation and benefits The pay range for this position is $18-$28 / hourly. Final compensation will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and location. Apply Today If you’re passionate about making a difference and delivering support that saves lives, we want to hear from you. Join us and help ensure the tools used in critical care never fail the people who rely on them. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.