ZOLL Medical Corporation

Lead and coordinate cross-functional teams to execute product development projects within scope, time, and budget constraints. | Requires 5+ years engineering product development experience, BS in Engineering, PMP certification preferred, and knowledge of medical device standards and Agile processes. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Job Summary Based on priorities set by Program Directors, the Project Manager is responsible for the successful execution of major product development projects. This position plans, coordinates and leads the execution of activities to ensure that the goals and objectives of the project are accomplished within the prescribed timeframe and funding parameters. The position is technical in nature and the applicant must have an engineering background in order to manage and contribute to the development of new products. The projects that will be managed include a mix of new product development, product line extensions, and sustaining engineering releases. Essential Functions • Lead the execution of assigned product development programs in accordance with established processes and procedures. • Lead and motivate cross-functional team performance toward the goal of completing projects according to the defined objectives. • Ability to balance electrical, mechanical, and software development issues at the system level. Must have the ability to implement projects outside technical area of expertise • Develop detailed project work plans and schedules. • Manage product requirements and traceability. • Lead design review and risk management activities. • Manage technical partners/ vendors supporting product development activities. • Effectively utilize problem solving skills and techniques to identify potential issues, assess their impact, and develop and implement mitigation and resolution plans and activities. • Employ excellent interpersonal, communication and negotiation skills with all levels of personnel and management. • Prepare and/or manage the preparation of all required project documentation. • Facilitate and coordinate project team meetings and management presentations as required. Required/Preferred Education And Experience • 5+ years of experience as an engineer developing products, preferably in the medical device industry. • BS degree in Engineering required (Advanced degree preferred). • PMP certification desired. Knowledge, Skills And Abilities • Knowledge of global standards and regulations for Design Controls, Risk Management, and Electrical Safety for Medical Devices. • Demonstrated aptitude for successfully managing multiple projects, of varying complexity, within the specified guidelines, timeframes and budgets. • Demonstrated understanding of electrical, mechanical, and software engineering practices at the system level. • Experience with Scrum and Agile processes. • Experience working within a phase-gate development process. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The Annual Salary For This Position Is $106,400.00 to $130,000.00 This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Lead and coordinate cross-functional product development projects ensuring timely and budget-compliant delivery. | 5+ years engineering product development experience, BS in Engineering, PMP certification preferred, knowledge of medical device standards and Agile processes. | Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Job Summary Based on priorities set by Program Directors, the Project Manager is responsible for the successful execution of major product development projects. This position plans, coordinates and leads the execution of activities to ensure that the goals and objectives of the project are accomplished within the prescribed timeframe and funding parameters. The position is technical in nature and the applicant must have an engineering background in order to manage and contribute to the development of new products. The projects that will be managed include a mix of new product development, product line extensions, and sustaining engineering releases. Essential Functions • Lead the execution of assigned product development programs in accordance with established processes and procedures. • Lead and motivate cross-functional team performance toward the goal of completing projects according to the defined objectives. • Ability to balance electrical, mechanical, and software development issues at the system level. Must have the ability to implement projects outside technical area of expertise • Develop detailed project work plans and schedules. • Manage product requirements and traceability. • Lead design review and risk management activities. • Manage technical partners/ vendors supporting product development activities. • Effectively utilize problem solving skills and techniques to identify potential issues, assess their impact, and develop and implement mitigation and resolution plans and activities. • Employ excellent interpersonal, communication and negotiation skills with all levels of personnel and management. • Prepare and/or manage the preparation of all required project documentation. • Facilitate and coordinate project team meetings and management presentations as required. Required/Preferred Education And Experience • 5+ years of experience as an engineer developing products, preferably in the medical device industry. • BS degree in Engineering required (Advanced degree preferred). • PMP certification desired. Knowledge, Skills And Abilities • Knowledge of global standards and regulations for Design Controls, Risk Management, and Electrical Safety for Medical Devices. • Demonstrated aptitude for successfully managing multiple projects, of varying complexity, within the specified guidelines, timeframes and budgets. • Demonstrated understanding of electrical, mechanical, and software engineering practices at the system level. • Experience with Scrum and Agile processes. • Experience working within a phase-gate development process. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The Annual Salary For This Position Is $106,400.00 to $130,000.00 This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Lead cloud configuration management, automation, and orchestration efforts across global platforms. | 10+ years server administration, 4-6 years public cloud experience, proficiency in DevOps and scripting, relevant cloud certifications. | CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Type Remote Job Summary As a Senior Cloud Engineer at ZOLL, you will drive and evangelize configuration management activities across the entire organization providing best practices and ensuring our source control and builds are secured and running smoothly. Essential Functions Be part of the technical leadership of a team of Cloud Engineers, guide and provide experience and deep technical knowledge Provide automated and orchestrated management of all cloud platforms and technical solutions to complex problems that require creativity and dedication Provide guidance and expertise to product developers as part of ZOLL's Global IT Cloud Team Lead and contribute to AWS, Azure and Oracle Cloud development, maintenance, automation and orchestration for applications, websites, data services, virtual networks, security, monitoring, service discovery and other platform services; ensuring that assignments are delivered on schedule and in accordance with ZOLL Global IT quality standards Guide the successful completion of all aspects of major programs and may function in a project leadership role Contribute in definition and enforcement of patterns, best practices and strategies for source control structure, branching and CI/CD in all cloud environments containing cloud native functions as well as non-containerized workloads with focus on infrastructure related topics Enhance platform services with tools like Terraform, Ansible, GIT, Jenkins and Packer Collaborate to identify and enforce patterns for local developer environments to ensure consistency across all products and into production builds Collaborate with other Global IT teams to define, promote, and maintain Global IT best practices across the ZOLL organization and product lines Collaboratively participate with team members to identify areas for improvement and drive solutions Partner with Architects and product development teams within Agile processes to build rock solid services and further improve where possible Support Management with reports and provide financial governance for any cloud operation Required/Preferred Education and Experience 10+ years Experience in server administration (Linux and or Windows) in Enterprise environments required 4-6 years Experience developing production level applications or automated deployment pipelines using Infrastructure as Code in a public cloud environment (AWS, Azure, Google) required 4-6 years Experience in DevOps practices and platform engineering for commercial applications required 4-6 years Experience in scripting or development languages (Bash, Powershell, Python, JSON) required 4-6 years Experience with configuration management tools (Docker, Ansible, Chef, Puppet, Salt) required 1-2 years experience in leading teams preferred Expert level experience logging and observing solutions (OpenTelemitry, Splunk, Graylog, ELK Stack, Cloudwatch) required Amazon AWS Solution Architect/Developer/Administrator certification Preferred Microsoft Azure Solution Architect/Developer/Administrator certification Preferred Knowledge, Skills and Abilities Ability to drive change and improve technical implementations Able to communicate with diverse stakeholders Ability to propose and estimate financial impact of solutions architecture An analytical ability to solve problems Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: $133,200.00 to $199,800.00 This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Design and execute test plans for Salesforce and enterprise integrations ensuring quality and stability. | 5+ years Salesforce testing and automation experience with strong problem-solving and communication skills. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: • LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. • HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. • TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Type Hybrid Job Summary The Software QA Engineer will be a key member of the IT Applications team, focused on Salesforce and enterprise integrations. In this role, you will collaborate with internal stakeholders and external vendors to ensure the quality and stability of Salesforce and other enterprise application platforms by designing and executing both automated and manual test plans. Essential Functions • Define department-wide quality standards, testing methodologies, and release governance processes • Translate business requirements and acceptance criteria into functional, comprehensive test cases covering positive, negative, and regression scenarios. • Design, build, and maintain scalable test automation frameworks and infrastructure from scratch • Execute test plans and report defects using appropriate QA tools, ensuring traceability between business requirements/stories and test coverage. • Analyze, track, and report defects and support the resolution of production issues through root cause analysis and replication in test environments. • Collaborate with internal teams and external partners to deliver backlog enhancements and project work in iterative release cycles. • Mentor QA engineers, champion a culture of quality, and solve complex technical bottlenecks across teams • Conduct ongoing testing and validation to maintain the stability and performance of integrated enterprise applications. Required/Preferred Education and Experience • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience). • 5+ years of hands-on experience in Salesforce testing and test automation. Knowledge, Skills and Abilities • Strong problem-solving, analytical, and communication skills. • Experience with API testing and validating system integrations with external platforms. • Experience in validating distributed, highly available AWS architectures, data pipelines, and security compliance. • Experience in designing automation frameworks for large-scale enterprise platforms like Salesforce (including Apex, custom objects, and managed packages). • Knowledge of healthcare data standards, specializing in the architecture, validation, and compliance testing of HL7 and FHIR API messaging structures is a strong plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Standing - Occasionally • Walking - Occasionally • Sitting - Constantly • Talking - Occasionally • Hearing - Occasionally • Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The annual salary for this position is: $100,000.00 to $135,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Provide technical guidance and support to patients and medical professionals for cardiac management products via phone and email. | Requires technical aptitude in troubleshooting and strong communication skills, with preference for an Associate's or Bachelor's degree and experience in medical product support. | CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly. Availability to cover 24/7 on at least one weekend day is required. Currently targeting second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx. 8-10 weeks M-F 8A-4:30P ET ​ Essential Functions Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues. Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use. Ensure adherence to regulatory guidelines in product support activities. Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients. Document and maintain comprehensive records of customer interactions for future reference and continuous improvement. Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations. Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution. Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments. Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems. Stay current with product updates, technical specifications, and troubleshooting requirements. Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement. Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment. Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety. Required/Preferred Education and Experience Associate's Degree or Bachelor's Degree in related field preferred Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus. Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users. Exceptional customer service skills and empathy for direct patient contact. Technical aptitude or experience troubleshooting basic to complex product related technical systems. Computer literacy with Microsoft Office experience. Experience with CRM systems, knowledge base and support tools a plus. Ability to adapt to and learn new technologies and products quickly. Medical or clinical experience a plus Knowledge, Skills and Abilities Listening, speaking, reading, and writing fluency in Spanish a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $23.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.