ZO

Zoetis

12 open positions available

3 locations
1 employment type
Actively hiring
Full-time

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Showing 12 most recent jobs
ZO

Head of IT Service, Supplier, and Delivery Management

ZoetisAnywhereFull-time
View Job
Compensation$164K - 235K a year

Lead ITSM best practices, manage service delivery and supplier governance to drive digital transformation and strategic growth. | Bachelor's degree plus 10+ years in IT service or supplier management with ITIL expertise in global MSP environments. | POSITION SUMMARY We are seeking an experienced, visionary leader to drive excellence in IT Service Management (ITSM), Service Delivery Management, and Supplier Management across our global technology organization. This pivotal role will establish and lead best practices for ITSM, oversee the Service Delivery Management team responsible for managed service providers (MSPs), and head the Supplier Management Office (SMO) to optimize supplier relationships, performance, and governance. The successful candidate will be instrumental in digital transformation, building unified processes, and ensuring high-quality, value-driven partnerships that support our strategic growth. This role offers a unique opportunity to shape the future of IT and supplier management, leading digital transformation and operational excellence across our organization POSITION RESPONSIBILITIES IT Service Management Develop, implement, and continuously improve unified ITSM processes for incident, problem, change, release, and configuration management (ITIL preferred). Lead major incident management, ensuring standardized roles, escalation paths, and reporting. Monitor process adherence, provide actionable insights, and embed continuous improvement through training and process optimization. Service Delivery Management Oversee delivery of services to ensure all service level requirements (SLRs) and contractual commitments are met. Manage the service lifecycle, drive service improvement plans, and ensure compliance with SLAs and KPIs. Conduct audits and reviews of MSP performance, facilitating regular business reviews and acting as the escalation point for issue resolution. Collaborate with senior leadership to define and execute service delivery strategies, identify innovation opportunities, and lead efficiency initiatives Supplier Management Implement and manage a Supplier Governance Model, rationalize supplier landscape, and maintain preferred supplier lists. Establish frameworks for supplier relationship and performance management, including scorecards, meeting cadences, and Supplier Relationship Managers. Oversee contract and financial management, ensuring compliance, renewals, and dispute resolution. Partner closely with Procurement and Finance for contract changes, billing, and performance credits/rebates. Stakeholder and Team Management Build strong relationships with internal teams, MSPs, and suppliers; foster a culture of service excellence and continuous improvement. Lead and motivate direct reports and cross-functional teams, generating commitment and a shared sense of purpose. Champion change management, training, and adoption of new processes and governance structures. EDUCATION AND EXPERIENCE Bachelor’s or Master’s Degree in Computer Science, Business Administration, or related field, or equivalent work experience. 10+ years in IT service, supplier, or service delivery management within global organizations, with proven leadership in managed service provider environments. TECHNICAL SKILLS REQUIREMENTS Deep understanding of ITSM frameworks (ITIL certification required), experience managing complex managed service providers, and implementing supplier management best practices. Strong analytical, problem-solving, and project management skills. Exceptional communication, stakeholder influence, and executive presence. Experience managing $200M+ annual spend and complex supplier relationships. Ability to drive change, foster collaboration, and deliver measurable results. The US base salary range for this full-time position is $164,000-$235,000 Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

IT Service Management (ITSM)
Service Delivery Management
Supplier Management
ITIL
Incident Management
Direct Apply
Posted 2 days ago
ZO

Diagnostics Budget Operations Manager

ZoetisAnywhereFull-time
View Job
Compensation$60K - 90K a year

Provide financial operations support including budget management, reporting, and reconciliation for marketing and product teams. | At least three years marketing operations experience, proficiency with SAP, Ariba, advanced Excel, and strong project and budget management skills. | States considered: NJ Role Description Budget Operations Manager The Budget Operations Manager plays an important role in enabling the success of marketing efforts in a dynamic, diverse, and growing business unit. The team member will provide a full range of financial operations support to the Global Marketing and Products teams including monthly budget management, reporting, reconciling, along with project management and other duties, as assigned. The role requires a demonstration of expert financial, collaboration and communications skills within a fast-paced team environment, promoting knowledge sharing, best-practices capture and dissemination, and workflow coordination. Above all, the candidate is an indispensable resource in problem-solving and delivering results. Responsibilities: Ensure financial efficiency and compliance with regulations, processes, and alignment with strategy goals. Responsible for ongoing budget management and analysis to support informed decision-making. Responsible for the monthly tracking of actuals spends and monthly reconciliations. Track budget performance and ensure expenditures align with approved plans. Identify variances and recommend corrective actions. Prepare and present regular financial reports to leadership. Maintain documentation and audit trails for budgetary activities. Maintaining and delivering accurate, timely quarterly forecast projections and other financial information as they relate to brand budgets. Interface with the Marketing Brand Managers and advertising agency partners as appropriate, to coordinate financial activities particularly regarding the billing and invoicing of projects and production of materials. Directly manage marketing and product team vendors and suppliers in ensuring submission of billing and financial documentation. Analyse historical data and trends to inform budget assumptions. Provide input, share best practices, and provide feedback to client colleagues; specifically related to Marketing Operations and Product teams. Serve as liaison between Finance and other departments. Lead or support special financial projects as needed. Requirements: BS or BA preferred (Business, Accounting, Finance, or related field). At least three years of relevant marketing operations experience required. Pharmaceutical industry experience preferred, but not required. Must demonstrate excellent project and time management skills, as well as acumen in budget management and tracking. Experience working with cross-functional teams in executing tactics. Detailed oriented. Proficiency in and/or demonstrated ability to quickly learn internal billing and processing systems including SAP, Ariba, DecideWare and Anaplan. Proficiency in various computer skills, including Outlook, Word, Excel, PowerPoint, SharePoint, etc. Advanced competency in spreadsheet development/tracking. High-energy, self-starter who has the initiatives to function autonomously, demonstrative resourcefulness, anticipate needs, prioritize responsibilities and take initiative; sharp attention to financial detail. Demonstrated ability to be a team player. Excellent customer interaction/influence skills. Organize and prioritize multiple projects in a fast-paced, changing environment; and perform well and deliver high-quality under multiple deadlines. The US base salary range for this full-time position is $105,000 – 151,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentives. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Budget Management
Financial Operations Support
Reporting
Reconciling
Direct Apply
Posted 3 days ago
ZO

Senior Director, Head of Federal Affairs & Global Policy

ZoetisWashington, DCFull-time
View Job
Compensation$234K - 336K a year

Lead Zoetis' policy advocacy efforts, engage with policymakers, and develop strategic policy positions to support business objectives. | 10-15 years of experience in animal health policy, government affairs, or related fields, with strong relationships in Washington, D.C., and experience serving as a lobbyist or in Capitol Hill/administration roles. | States considered: Washington, D.C. Role Description: Public policy issues affecting the animal health sector have grown significantly in the U.S. Active leadership, understanding and engagement in the political and regulatory sphere has become a necessity in today's competitive and challenging environment. As Zoetis continues to expand its policy influence and advocacy, it is critical that the company have a physical presence and leader based in Washington, D.C. who can represent Zoetis, shape the environment in which the company operates, and achieve our public policy goals. PURPOSE OF THE ROLE The primary responsibility for the newly created Head of Federal Affairs & Global Policy will be to engage policymakers, members of Congress and administration officials. In addition, the professional will work with trade associations and third-party stakeholders to build beneficial relationships and influence favorable outcomes on behalf of the company. This role will work closely with the VP, U.S. Public Affairs & Global Policy to develop policy positions and strategies aligned to business objectives. A secondary responsibility will be to contribute to policy development and engagement on issues impacting the industry, our customers, and stakeholders under the supervision of the VP, U.S. Public Affairs & Global Policy. The individual in this role must be able to think strategically and provide thoughtful counsel pertinent to a range of policy issues and represent Zoetis with minimal direction before policymakers, external stakeholders and company leaders. KEY TASKS & RESPONSIBILITIES: • Lead Zoetis' political advocacy on Capitol Hill and with the administration. • Serve as the company's day-to-day representative before policymakers and third parties; scheduling and attending meetings and fundraisers to advance our policy and political goals. • Align with Zoetis' Head, PAC & Political Affairs to develop Zoetis PAC's contribution strategy, targets, events, and engagement. • Align with Zoetis' Head, PAC & Political Affairs on colleague grassroots education, engagement, activation, and messaging. • Establish Zoetis as a partner and resource-of-choice with key U.S. government policymakers with opportunities to shape policies on animal health. • Define and execute public policy positions that support the company's portfolio to create a competitive advantage while ensuring that these policy positions align with the overall purpose and business strategy of Zoetis. • Work with leadership to educate and promote animal health policies and legislation favorable to Zoetis' business strategy. • Act as an internal champion for Public Affairs' work and actively showcase examples for colleagues to understand value and impact of the function in commercial markets. • Prepare and support the development of communications for several audience levels: peers, colleagues, customers, management, and senior executives (e.g., executive briefings), including with different digital tools and formats. • Manage projects effectively and efficiently, including assisting other team members as appropriate. • Work across all species teams, manufacturing, International and US commercial, VMRD, Legal and Regulatory • Externally collaborate with key stakeholders, such as trade associations, professional societies, key customers, and policy thought leaders; represent Zoetis as a speaker in external fora. QUALIFICATIONS PROFESSIONAL SKILLS & EXPERIENCE • 10-15 years of experience in animal health, policy, and/or government and public affairs • Based in Washington, D.C. • Experience serving as a lobbyist for a large company and/or trade association • Capitol Hill and/or administration experience in health or agriculture • Strong relationships with congressional and administration staff, policymakers & third parties • Ability to identify and advocate on challenging issues with minimal supervision • Research and communication skillsets are required to enable development of advocacy briefs, materials, talking points, presentations, etc. • Experience and comfort-level in interacting with and supporting senior executives EDUCATION • Bachelor's degree required. PERSONAL SKILLS & COMPETENCIES • Excellent written and verbal communication skills, including the ability to make complex concepts easy to understand. • Excellent organizational skills. • Ability to multitask and work in fast paced environment. • Strategic thinking - including impact of policies and engagement strategies. • Team player - leads highly complex projects with functional and cross functional teams. • Knowledge of U.S. legislative, regulatory, policy and political processes. • Demonstrates good listening skills. • Analytical skills: Ability to consider and analyze a broad range of factors such as policies, practices, and trends. • Ability to foster collaborative decision making. • Capable of working both independently and as a team member. The US base salary range for this full-time position is $234,000.00 -$336,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

Government & Public Affairs
Policy Advocacy
Stakeholder Engagement
Verified Source
Posted 13 days ago
ZO

Account Manager

ZoetisAnywhereFull-time
View Job
Compensation$70K - 120K a year

Manage and grow sales within a designated veterinary territory by executing business plans, building relationships, and launching new products. | Bachelor's degree and 3-10 years of successful consultative sales experience, animal health knowledge preferred, with proficiency in MS Office and ability to travel. | Location: Tallahassee E, FL Role Description Position Summary We are seeking a highly capable individual for Account Manager, US Petcare Division. Primary responsibilities include utilizing solution selling, territory management, and business planning capabilities to execute our strategies to maximize sales performance within the assigned geography. This position will be field based and will require travel and some evening work for educational programs. Candidate should live within the territory. Position Responsibilities Sales Performance Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography. Successfully launch new products, service offerings and generate new equipment leads. Selling Skills, Technical Knowledge, and Customer Value Delivery Consistently demonstrate Solution Selling capabilities. Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise. Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account. Interact with customers following all Zoetis promotional guidelines. Territory Management and Teamwork Develop and execute a Territory Business Plan / Resource Allocation per our expectations – effectively implementing the full complement of Zoetis resources and following up to maximize ROI. Meet field activity expectations including sales call activity and investment in medical education programs. Develop and execute a call-cycle at the account and veterinarian level that delivers our reach / frequency expectations. Work with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork. Education and Experience Undergraduate degree (BS/BA) required. Success in previous roles including creatively finding opportunities or solving problems to drive sales performance. 3-10 years of documented and successful consultative sales experience. Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic. Uses analytics and insights to enhance decision-making and tactical execution. Follow-through and attention to detail. Ability to manage assigned expense budgets. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter. Animal Health experience and knowledge of small animal veterinary medicine. Exhibit willingness to accept and incorporate feedback. Technical Skills Requirements Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn Zoetis systems. Physical Position Requirements Ability and willingness to travel and work some evenings as required by the position. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Solution Selling
Territory Management
Customer Relationship Building
Direct Apply
Posted 26 days ago
ZO

Global Employee Relations Manager

ZoetisParsippany-Troy Hills, New JerseyFull-time
View Job
Compensation$105K - 151K a year

Conducting employee relations investigations, managing cases, and providing strategic HR support. | 7+ years of HR experience in Employee Relations or as an HR Business Partner with experience leading investigations. | Role Description The Global Employee Relations Manager is a key member of the Human Resources Team under the Talent and Engagement Center of Excellence. Reporting to the Global Employee Relations Lead, this role supports our Employee Relations Program for the organization. Employee Relations Responsibilities: Conducts employee relations investigations, including reviewing new matters, creating an investigation plan, conducting interviews, reviewing findings, and communicating outcomes. Proactively manages cases, tracking and monitoring progress and stays in communication with reporters and witnesses as appropriate from the start of the investigation process to closeout. Consults with HR Business Partners leading investigations to provide guidance as a subject matter expert and helps to ensure investigations are completed in a timely manner and in alignment with best practices. Follows up on open cases, tracking their progress with a focus on timely and complete resolutions. Monitors and responds to reports through the “Safe to Say Helpline” and Employee Relations mailbox. Supports regular metrics and reporting process, leading with data driven insights to prepare reports for Leadership. Ensures proper maintenance of electronic employee relations records and tracking of cases. Collaborates with HR Business Partners, Compliance and other COE’s to partner on open matters and keeps them informed as appropriate. Proactively monitors trends and partners with HRBP’s and Global Talent and Development to identify areas of opportunity and propose proactive measures, trainings, programs, and interventions to drive improvements in employee engagement. Contributes as a member of the Talent and Engagement team to strategic projects and initiatives as assigned. Actively promotes and reinforces the Zoetis Core Beliefs. Requirements: Bachelor’s degree required. 7 + years of HR Experience in Employee Relations or as an HR Business Partner with experience leading investigations. Able to work in a matrixed and collaborative environment and demonstrates a "One Zoetis" mindset. Champion of our core belief to “Always do the right thing.” Demonstrated success working in a global, complex organization across functions, regions, cultures, and levels. Highly organized and driven to deliver results. Demonstrated ability to manage multiple stakeholders effectively, with a highly collaborative approach. Executive presence and strong communication skills to interact effectively with all levels of the organization. Embraces change and views challenges as opportunities. Highly proficient in Microsoft Office software. Experience with Workday a plus. The US base salary range for this full-time position is $105,00.00-$151,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentives. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Employment law
Investigations and employee relations
Legal compliance and policy development
Direct Apply
Posted 26 days ago
ZO

Area Business Manager

ZoetisAnywhereFull-time
View Job
Compensation$0K - 0K a year

Leading and developing sales teams to meet performance goals, executing strategic business plans, and managing area operations. | Minimum 3 years of people management, experience in animal health or veterinary medicine preferred, strong communication and analytical skills, willingness to travel extensively. | Location: Mississippi / Northern Alabama Job Description We are seeking a highly capable individual for Area Business Manager (ABM), US Petcare Division. Primary responsibilities include leadership and development of colleagues, while utilizing solution coaching, and business planning capabilities to execute overall strategies to maximize sales performance within the assigned geography. The ABM will lead and model Zoetis Core Beliefs within the team and company. This position will require travel throughout the designated geography and may require overnight stays. Responsibilities Leading People Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities. Direct the business activities and efforts of the area Account Managers (AM) and Executive Account Managers (EAM) to meet objectives set forth by management. Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools. Spend 75% of available time on field-coaching days to help AMs and EAMs meet performance objectives by strengthening their core capabilities and professional development. Demonstrate strong leadership and collaboration across all team members. Sales Performance Meet or exceed sales objectives (quota) both overall, for key growth products via development and coaching of AMs and EAMs within targeted area. Successfully lead the launch of new products / services /equipment. Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports. Leading the Business Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall. Coordination and resource allocation of marketing efforts in the area, balancing needs of AMs and EAMs. Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc. Attending and participating in new product launches and periodic regional/area sales meetings. Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management. Education and Experience Undergraduate degree (BS/BA) required. Minimum of 3 years people leader/management experience for external talent. Technical Skills Success in previous roles including people leadership and creatively finding opportunities or solving problems to drive sales performance. Excellent communication, interpersonal, business management and computer skills. Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic. Ability to work in a cross-functional team-based environment, align with and influence internal and external stakeholders, and build / manage relationships at all levels of an organization. Adept at working in highly fluid, complex, and ever-changing environments. Uses analytics and insights to enhance decision-making and tactical execution across area. Follow-through and attention to detail. Ability to manage assigned expense budgets. Customer focused professional demeanor and presentation style. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter. Animal Health experience and knowledge of small animal veterinary medicine. Exhibit willingness to accept and incorporate feedback. Physical Skills Ability/Willingness to travel extensively (70-80%) to manage area personnel and business needs as necessary. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Leadership and team development
Sales strategy and performance management
Business planning and analytics
Cross-functional collaboration
Direct Apply
Posted 3 months ago
ZO

Associate Manager, Channel and Retail Marketing

ZoetisAnywhereFull-time
View Job
Compensation$77K - 126K a year

Support and execute multi-year marketing plans and loyalty programs, manage rebate programs, track performance, develop merchandising materials, and collaborate with sales and marketing teams in the livestock business. | 3-5 years marketing experience, preferably in animal health or pharmaceuticals, with skills in marketing communications, campaign implementation, and proficiency with Microsoft tools. | States considered: US Remote Role Description Join Zoetis, a Fortune 500 leading animal health company, as an Associate Marketing Manager and help advance channel marketing strategies for our livestock business. In this hands-on role, you'll gain valuable experience developing retail marketing campaigns, leading customer loyalty programs, and supporting sales enablement efforts. In the marketing communications team, you will play a key role in developing messaging and communications that connect with target audiences across the marketing channel. With responsibility for overseeing the development of long-term marketing plans, this position offers a unique opportunity to engage with the full marketing planning process from strategy through execution, providing a comprehensive view of how marketing drives business growth-all while collaborating closely across teams and gaining meaningful insights into the dynamic animal health industry. Position Responsibilities • Support the execution of a three-year marketing plan and annual tactical plan for industry leading loyalty programs, including Leaders' Edge and My Zoetis Rewards, working across species within the Livestock marketing team. • Coordinate the implementation and ongoing management of customer rebate programs, working closely with sales support to ensure seamless operationalization and execution. • Monitor program performance and provide regular tracking and reporting to Livestock Marketing and Leadership Teams. • Leverage customer insights and market research to anticipate trends and inform program strategies alongside the team lead. • Maintain and update program resources and applications to ensure communication accuracy and efficiency. • Partner across teams to define, implement, and track seasonal promotional programs. • Develop and execute a comprehensive marketing plan for Zoetis Retail, ensuring alignment with overall business and marketing objectives. • Lead the creation and management of impactful merchandising materials for Zoetis retail partners, enhancing brand presence online and in store. • Manage the demand forecast for secondary OTC brands within the portfolio. • Support the Retail Strategic Account Team in the development and implementation of ROI focused annual account plans that align with long-term retail goals. • Serve as a key liaison between the US Channel Sales team (distribution and retail) and the US Livestock marketing team, fostering collaboration and ensuring timely, effective campaign execution. • Develop and maintain an understanding of the animal health industry, customers and competitive dynamics. Education and Experience • BS or BA required in business, marketing, communications and other applicable fields. MBA or relevant advanced degree preferred. • 3-5 years of increasing responsibility in marketing • Animal health and/or pharmaceutical experience preferred. • Candidate must have experience developing marketing communication strategies and implementing tactical plans and campaigns. • Computer experience: Microsoft Windows, Outlook, Word, PowerPoint, Excel, Internet-based programs and tools, Zoom (or similar virtual meeting tool). Adobe Suite is a plus, but not a requirement. The ideal candidate will be located in New Jersey, but will consider a remote candidate The US base salary range for this full-time position is $77,000.00 - $126,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

Marketing campaign development
Customer loyalty programs
Sales enablement
Market research
Marketing communications
Program performance tracking
Cross-team collaboration
Microsoft Office
Zoom
Verified Source
Posted 5 months ago
ZO

Sr. Manager, U.S. Commercial Communications

ZoetisAnywhereFull-time
View Job
Compensation$142K - 205K a year

Lead and manage strategic communication initiatives for U.S. Operations and Petcare teams, develop and execute communication plans, engage field force and leadership, and measure communication effectiveness. | BA/BS in communications or related field, 10+ years professional experience including 5+ years writing in corporate communications, animal health or pharmaceutical experience, strong project management and communication skills, and ability to work hybrid in NJ. | Role Description: The Sr. Manager, U.S. Commercial Communications reports to the Head of Communications, U.S. Operations and Global Diagnostics and is a member of the U.S. Commercial Communications and Corporate Affairs teams. This role is responsible for independently managing and leading commercial operations communications for the U.S. Operations and U.S. Petcare teams. The position requires strategic thinking, advanced project management skills and the ability to lead complex projects, drive leadership communications, and engage a large remote workforce. Key responsibilities include developing and executing communications plans to achieve business objectives, executive communications, field force engagement and ensuring alignment of corporate messaging and materials with field channels. This role will be empowered to shape and drive communications for the U.S. Operations and U.S. Petcare teams, working autonomously across the organization to address critical business priorities and proactively influence communication strategies. This role will be responsible for making decisions that resolve complex problems, operating independently in ambiguous situations and serving as a resource for team members. The following traits will lead to success in this role: • Highly organized, innovative, and results-driven • Strong and creative writing skills • Knowledge of communication channels • Collaborative work style • Executive presence; able to work across multiple leadership teams. • Proven ability to manage through complexity, ambiguity, and change. • Problem solver who anticipates the unexpected and adapts quickly. • Positive, can-do attitude and curiosity about business, communication, and animal health • Impeccable attention to detail and accuracy • Acts with integrity, transparency and a sense of ownership for the business. Position Responsibilities: • The Senior Manager, U.S. Commercial Communications plays a critical role in shaping communication strategies that support the U.S. Operations and U.S. Petcare field teams. This role requires a strategic approach to managing complex projects, developing innovative solutions, and the ability to deliver measurable business impact through leadership and communication expertise. Key responsibilities include: • Lead and manage high-impact communication initiatives including developing innovative strategies that meet business objectives and applying advanced knowledge of communication principles and expertise to ensure successful execution. • Develop and execute external and internal communications plans for commercial leadership, customer activation, organizational communication, and colleague engagement opportunities. This includes: • Supporting the Head of Communications, U.S. Operations and Global Diagnostics, and the Petcare Executive Team by developing and managing content that drives customer outreach, leadership engagement and colleague culture. • Leading communications planning for U.S. Petcare activities including initiatives focused on field force engagement and effectiveness. • Serve as a key contributor to the U.S. Commercial Communications team, accountable for critical milestones and deliverables. Collaborate with team members to ensure alignment with business priorities and successful project outcomes. • Partner with Sales and Marketing teams to amplify customer and pet owner activations and support local, field-based communication opportunities. Lead presentation development for major meetings such as National Sales Meetings (NSM), Plan of Action (POA) sessions, and Managers' meetings, ensuring that messaging and materials are aligned strategically with business objectives. • Drive commercial colleague engagement strategies, including Town Halls, recognition programs, and community impact initiatives, to foster a connected and inclusive culture. • Resolve complex challenges by effectively navigating ambiguous situations, making strategic decisions and developing innovative solutions that support business unit goals and enhance overall performance. • Develop and track Key Performance Indicators (KPIs) to measure the effectiveness of communication strategies and tactics and identify opportunities for continuous improvement. Education and Experience: • BA/BS in English, Journalism, Communications, Public Relations, or similar field • 10+ years of professional experience with 5+ years writing experience in corporate or commercial communications. • Experience in planning, development and execution of corporate and organizational communications. • Experience in remote colleague engagement and internal communications. • Skilled in driving colleague engagement, reputation management and project management initiatives from start to finish. • Strong communication, organizational, and problem-solving skills • Skilled at multi-tasking and managing deadlines in a fast-paced environment. • Understands and values benchmarking and staying abreast of the latest trends and best practices. • Proven vendor management, negotiation, and relationship skills • Ability and discretion to handle highly sensitive and confidential information. Technical Skills Requirements: • Animal health, pharmaceutical or commercial sales team experience • 8+ years of professional experience and demonstrated skills in developing, managing, and delivering internal and external communication strategies. • Excellent written and oral communication skills. • Ability to work effectively across functions and levels. • Ability to synthesize complex and technical information and convert it into clear and concise messages that customers can understand. • Experience with communication production including digital, presentations, events, video. • Able to work to tight deadlines, manage evolving priorities and multiple projects at once, and maintain professionalism under pressure. • A drive for and ability to achieve results through cross-functional teams, leveraging organization resources and exerting influence without direct authority. • Self-starter, able to work independently. • Strong analytical, planning, attention to detail and prioritizing skills • Excellent networking and relationship-building skills and the ability to interact with confidence with various levels and functions. • Partner and agency relationship management experience • Expected travel 15%. Physical Position Requirements: • Role will be hybrid at the Parsippany, NJ office. • Given the demands of role, hour may require some require flexibility to meet work demands. The NJ base salary range for this full-time position is $142,000.00 - $205,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

Corporate communications
Project management
Executive communications
Internal and external communications
Leadership engagement
Cross-functional collaboration
Presentation development
Vendor management
Animal health industry knowledge
Verified Source
Posted 5 months ago
ZO

Senior National Account Manager

ZoetisAnywhereFull-time
View Job
Compensation$120K - 180K a year

Lead revenue growth and channel development for assigned national accounts by collaborating cross-functionally, managing strategic account plans, analyzing distributor data, and executing business plans to meet sales objectives. | Requires a BA/BS (MBA preferred), 10+ years of related marketing, sales, and operations experience in animal health or related industries, experience with large complex national accounts and distributors, strong strategic planning, negotiation, and leadership skills, and willingness to travel extensively. | States considered: Role Description POSITION SUMMARY The Senior National Account Manager is a key member of the US Channel Management Team and will lead the management of revenue growth and channel development within the assigned account(s). The colleague collaborates directly with the Leadership Team, Diagnostic and Livestock Account Managers, Marketing, Sales, Supply Chain and Finance, as well as Channel cross-functional teams to ensure engagement, alignment and leverage of all resources to optimize the customer experience. The colleague plays a critical role in the execution of the Channel Business Plan to achieve strategic and financial objectives. The National Account Manager will report directly to the Channel Sales Lead. POSITION RESPONSIBILITIES · As the Senior National Account Lead expert, align with marketing, sales and channel teams to help create and execute business plans across all business segments including PetCare, Livestock and Home Delivery to meet Zoetis sales objectives. · Maintain appropriate level of communication with Account key contacts and its evolution to provide opportunities with the evolving portfolio of Zoetis products and services. · Maintain accurate business plans and communicate effectively with the internal Zoetis Sales, Channel & Marketing Leadership teams. · Create and continuously refine a well prioritized strategic account plan (SAP) for assigned account(s) based on distributor business strategy, priorities and goals to provide Zoetis a sustainable competitive advantage. · Review and analyze distributor level data and proactively collaborate with the leadership team to drive positive change, strategy and sales objectives. · Management of operational effectiveness aligned to ongoing business objectives and promotional terms, including logistics and Zoetis product inventory with each channel partner. · Ensure clear understanding of marketing programs/resources/promos and brand management direction and communicate that direction to key account decision makers. · Manage budget and financial impact of all programs/solutions to maximize Zoetis ROI. · Manage product and program training for the assigned Distribution account sales force via regional meetings, district meetings, national sales meetings, virtual and inside sales call centers to drive engagement and incremental sales with Zoetis field sales. · Partner with internal teams and external groups to develop and implement programs to optimize channel engagement, solve business challenges, and help drive short and long-term growth of Zoetis’ products and services. · Assist in the management of, and to gain efficiency with Distributor process, promotions, product/sales training, resource deployment, data and growth metrics, and distributor rep alignment with Zoetis field team. · Coordinate the processing of rebates, reimbursements, or other payments for the assigned distributor accounts. · Actively Mentors colleagues and provides value add solutions that advance the business. · Meet weekly with the Director of Sales to set actionable activities to drive revenue, review business analytics and execute strategy. · The Senior National Account Manager may be assigned additional distributor management responsibilities based on the evolving needs of the organization. EDUCATION AND EXPERIENCE · BA/BS required; MBA preferred · 10+ years of related marketing, sales and operations experience required · Animal Health, Channel, Distribution, Medical Device or Pharmaceutical experience · Experience working in a collaborative environment, at the C Suite and Sales/Marketing Leaderships levels · Experience working with Large Complex National Accounts and/or Distributors; Cross Species and Home Delivery Experience preferred · Experience managing New Product Launches TECHNICAL SKILLS AND COMPETENCY REQUIREMENTS · Strategic Account Planning and Management: Develops a well prioritized strategic account plan (SAP) for assigned accounts based on distributor business strategy, priorities and goals to provide Zoetis a sustainable competitive advantage. Uses industry knowledge, Zoetis data, Animalytics, business drivers, Zoetis products, expertise, and services to identify and prioritize opportunities. Uses plan throughout year to grow distributor’s business and meet Zoetis goals. · Productive Partnership: Strives to continuously identify market opportunities and meet distributor needs through in-depth distributor knowledge within each account. Builds trust by developing and maintaining relationships with distributors and influencers that are based on consistent and relevant experiences and mutual partnership of equals. Understands distributor’s mission, vision, and strategic fit. · Teamwork: The ability and willingness to work well with others, to share resources, collaborate on projects, and to transcend organizational and geographical boundaries in order to maximize value for distributors and contribute to collective success. Makes valuable contributions to the team’s effectiveness and coordinates with others to implement Action Plans. Provides clear direction, open communication, and can clearly articulate their plans within the channel. · Negotiation: The ability to convince, persuade, influence, or impress others regarding a point of view or change distributor’s beliefs and practices. Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. · Proven ability to think strategically and act decisively. · Proven understanding of channel account management, sales and marketing and how to leverage this experience with account partners. · Ability to organize and prioritize large customers and categories in a fast-paced environment and deliver high performance and quality on deadline. Adept at working in highly fluid, complex, and ever-changing environments. · Must demonstrate initiative, resourcefulness, accountability and willingness to accept challenges and lead change. · Diplomacy and confidentiality are essential. · Proficiency in MS Office and Business Analytics: Microsoft Windows, Outlook, Word, PowerPoint, Excel, Tableau, CRM and Business Management tools PHYSICAL POSITION REQUIREMENTS · Ability/Willingness to travel extensively (75%) to manage assigned accounts and business needs, as necessary. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Strategic Account Planning
Channel Management
Sales and Marketing Leadership
Distributor Relationship Management
Budget and Financial Management
Product Launch Management
Negotiation
Business Analytics
MS Office Suite
CRM Tools
Direct Apply
Posted 5 months ago
ZO

Head of MarTech Strategy & Architecture

ZoetisAnywhereFull-time
View Job
Compensation$214K - 329K a year

Define and lead the global MarTech strategy and architecture, oversee implementation and governance, lead cross-functional teams, drive innovation, and ensure compliance to support commercial objectives. | 10+ years in MarTech or related fields with 5+ years senior leadership, experience with complex MarTech stacks, global organizational experience, strong strategic and leadership skills, and knowledge of regulatory requirements. | Locations Considered: Parsippany, NJ Preferred; US Remote Considered. Position Summary: The Head of MarTech Strategy & Architecture will be a key member of the Global Commercial IT leadership team in a global animal health company, responsible for defining and leading the strategic direction of marketing technology (MarTech) capabilities globally. This leader will collaborate closely with marketing, commercial, and digital teams to develop a unified MarTech architecture that aligns with the company's global strategy, enabling business growth and customer engagement. The role will oversee the planning, implementation, and governance of the MarTech ecosystem, ensuring innovative, scalable, and compliant solutions are in place to support the company's commercial objectives. Additionally, the role will drive experimentation and pilot programs to validate new advanced MarTech capabilities relevant to the company. This role is critical in shaping the MarTech strategy and ensuring the company remains at the forefront of digital innovation in the animal health industry. Responsibilities: • MarTech Strategy & Roadmap: Define and develop the MarTech strategy, aligned with overall business goals and commercial strategies, to drive customer engagement, acquisition, and retention. Create a multi-year MarTech roadmap that supports global and regional marketing objectives, ensuring scalability and future readiness. Partner with commercial stakeholders to evaluate and prioritize MarTech initiatives and ensure business alignment. • Architecture & Platform Design: Lead the design and development of a scalable, modern MarTech architecture that integrates seamlessly with existing platforms and systems. Define standards, frameworks, and best practices for the selection, integration, and use of marketing technologies. Ensure the MarTech stack is well-architected, secure, and optimized to support a data-driven marketing approach, facilitating analytics, personalization, and automation. • Innovation & Emerging Technologies: Serve as a thought leader in MarTech innovations, exploring new technologies and tools that can enhance the marketing strategy and customer experience. Drive experimentation and pilot programs to validate new capabilities and bring new solutions to market rapidly. Partner with internal and external stakeholders to identify opportunities for automation, advanced analytics, AI/ML, and other emerging trends. • Leadership & Collaboration: Lead a cross-functional team of architects and technology experts, fostering a high-performance culture. Work closely with global and regional IT, marketing, and digital leaders to ensure seamless integration and alignment across the organization. Promote collaboration and knowledge-sharing across regions and functions to build a unified and effective MarTech approach. • Governance & Compliance: Establish governance processes to manage and maintain the MarTech ecosystem, ensuring data privacy, compliance, and security standards are adhered to globally. • Vendor & Stakeholder Management: Manage relationships with key MarTech vendors and technology partners to ensure delivery of high-quality solutions and that products are effectively used. Ensure technology assets are in alignment with MarTech strategy. Education and Experience: • Bachelor's or Master's degree in Marketing, Information Technology, Business Administration, or a related field • 10+ years of experience in MarTech, Digital Marketing, IT Strategy, or related fields, with 5+ years in a senior leadership role • Strong understanding of marketing, digital transformation, and technology landscapes, with proven experience in building and managing a complex MarTech stack • Experience in a global or multi-regional organization, preferably in the life sciences, healthcare, or animal health sectors • Strong strategic thinking, leadership, and stakeholder management skills • Familiarity with key MarTech platforms such as CRM, CDP, Marketing Automation, DAM, CMS, commerce, and analytics tools • Excellent communication, presentation, and negotiation skills Technical Skills Requirements: • Experience with data-driven marketing strategies, personalization, and customer journey mapping • Knowledge of regulatory requirements such as GDPR and CCPA • Certifications in relevant MarTech platforms and architecture methodologies are a plus • Strategic Vision: Ability to translate business objectives into technology strategy • Leadership: Proven track record of leading and building high-performing teams • Innovation Mindset: Proactive approach to identifying opportunities for technological advancements • Collaboration: Strong interpersonal skills and the ability to work effectively across different geographies and cultures • Results-Oriented: Strong focus on delivering business value and outcomes Other Requirements: • Ability to travel as needed • Flexibility to work outside regular business hours when required The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in Colorado. Base pay may vary based on location and other factors. Base Pay Range: $202,000 - $291,000 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in California, NJ Remote, NY Remote, or Washington. Base pay may vary based on location and other factors. Base Pay Range: $214,000 - $329,000 This position is eligible for short-term incentive compensation. The position is also eligible for long-term incentive. We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

MarTech strategy
Marketing technology architecture
Digital marketing
Data-driven marketing
Customer journey mapping
GDPR and CCPA compliance
Leadership
Stakeholder management
Innovation and emerging technologies
Vendor management
Verified Source
Posted 6 months ago
ZO

IT Engineering & Technology Lead

ZoetisAnywhereFull-time
View Job
Compensation$91K - 148K a year

Lead front-end and back-end engineering teams to develop new features, reduce tech debt, collaborate with product and data teams, and ensure scalable, reliable, and well-documented code. | 7+ years full-stack/backend experience with TypeScript, Node.js, React, PostgreSQL, AWS, Kubernetes, Agile, and 2+ years team lead experience, plus strong communication and documentation skills. | POSITION SUMMARY Lead the front-end and back-end software engineering teams in the hands-on development of new features, iterating on existing features, and reducing tech debt. Work with the Head of Engineering, other software engineers, the Product Team, and, on occasion, other members of the Zoetis/Basepaws organization. A collaborative work ethic and easy-going nature are a must. Extensive experience in similar roles as part of a direct-to-consumer (D2C) environment is a big plus. POSITION RESPONSIBILITIES Lead the front-end and back-end software engineering teams in developing new features, iterating on existing features, and reducing tech debt Collaborate with the Product team on designs and plans for new and existing features within our application suite Work with the Data team to ensure that Engineering, Product, Science, and other teams have access to the data they require Drive the documentation of the architecture and all development processes Ensure the code's reliability, uptime, security, and speed meet expectations Work with the Head of Engineering and the Product team to plan work for upcoming sprints, as well as retrospectives Work with the team to build the vision created by the Product team with a strong emphasis on building solid, dependable, well-documented code with a focus on the scalability of the overall architecture EDUCATION AND EXPERIENCE Bachelor's degree required, Master's degree preferred TECHNICAL SKILLS REQUIREMENTS • 2+ years of experience as a Software Engineering Team Lead • 7+ years of experience as a Back end or Full Stack Software Engineer, including the following experience: • Designing, developing, testing, and maintaining enterprise B2B and B2C applications • Relational databases (PostgreSQL preferred) • Typescript or JavaScript (TS is strongly preferred) • NodeJS • Experience with or a strong understanding of ReactJS. • Ubuntu, including installation and shell scripting. • Agile • Microservices architecture • Kubernetes • AWS Cloud services (EC2, S3, Lambda, ECS, Glue, Athena, etc.) • Design and implementation of data structures and tools for use in data analytics. • Excellent collaborative and communication skills • Strong testing and documentation habits • Independent and able to take ownership of features/projects. Bonus Capabilities • Strong Object-Oriented Programming experience • Microservices Architecture experience • Experience with PM2 for NodeJS • D2C experience • Experience with genomics, bioinformatics, or similar scientific pipelines. • Experience working with MongoDB, or other NoSQL databases. The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors. Base Pay Range: $91,000-$131,000 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors. Base Pay Range:$103,000-$148,000 [This position is eligible for short-term incentive compensation.] [The position is also eligible for long-term incentive.] We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation, and disability insurance Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

TypeScript
Node.js
ReactJS
PostgreSQL
AWS (EC2, S3, Lambda, ECS)
Kubernetes
Microservices architecture
Agile
Ubuntu shell scripting
Verified Source
Posted 6 months ago
ZO

Customer Service Specialist - Customer Relations

ZoetisAnywhereFull-time
View Job
Compensation$29.2 - 40 hour

The Customer Relations Specialist oversees high potential accounts, providing personalized support and addressing key accounts at risk of defection. This role involves managing customer communication, issue resolution, and collaborating with internal teams to ensure customer satisfaction. | Candidates should have an Associate or Bachelor’s degree or 3-5 years of comparable experience, with a minimum of 1 year in a customer service-related field. Experience in the veterinary field and knowledge of SAP or Salesforce is preferred. | Role Description The role of a Customer Relations Specialist is to oversee high potential, Corporate & Specialty and risk accounts to provide a more personalized support. This role has an enhanced focus on addressing key accounts and risk of defection accounts with unique requirements. Customer Relationship Management Serve as the primary point of contact for assigned ZRL customers Deliver personalized support tailored to the specific needs of key accounts, ensuring a high level of customer satisfaction Develop strong relationships with key accounts to foster loyalty and long-term engagement. Focus on addressing key accounts and accounts at risk of defection, identifying and resolving issues promptly. Customer Communication & Issue Resolution Answer and make inbound and outbound calls and emails to provide exceptional support to high-potential, corporate and specialty, and risk accounts. Collaborate with internal teams to ensure comprehensive understanding and resolution of client concerns. Facilitate customer disputes by initiating credits and debits Provide timely and effective solutions to customer inquiries and issues, ensuring a positive customer experience. Account Monitoring, Reporting & Order Management Process orders and monitor account activity to ensure timely and accurate fulfillment. Monitor account activity to proactively identify potential risks and opportunities for enhanced support. Report out of SAP/Vendor platform, LadDAQ, Medialab, etc. handling ad-hoc requests from channel/sales, corporate and specialty and management often with limited direction and oversight Maintain detailed records of customer interactions and follow-up actions to ensure continuity of service Cross-Functional Collaboration & Support Development Work closely with Marketing, Sales, and Corporate and Specialty accounts to identify accounts that require specialized support. Collaborate with Marketing, Customer Service Managers, and ZTD to assist in the development of specialized tools geared towards supporting unique situations identified by working with these accounts. Compliance, Training & Administrative Tasks Consistently achieve departmental performance requirements Maintains compliance with all Zoetis standards, controls, policies and practices Participate in on-going training and Customer Service initiatives, acquiring and maintaining a full knowledge of products and their use in order to detail features and benefits to current and potential customers and provide answers to customer inquiries. Perform other duties as assigned by Customer Service Management Team Education and Experience Requirements Associate or Bachelor’s degree or 3-5 years comparable experience. High school diploma required. Minimum 1 year experience in a customer service-related field required Experience in the veterinary field, including an understanding of veterinary diagnostic testing preferred Knowledge of SAP, Salesforce, and/or LIS preferred Technical Skills Requirements Proficient in Microsoft Office suite and web-based applications Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions Ability to work independently and as part of a team Strong work ethic; willing to go the extra mile to deliver quality work Excellent written and oral communication skills, especially over the telephone – both internally and externally Exceptional time management skills Ability to multitask and prioritize work Effective problem solving and analytical skills Physical Position Requirements Ability to sit or stand for extended periods of time Ability to talk on the phone for extended periods of time Some travel required < 10% The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors. Base Pay Range: $29.20 -$38.00 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors. Base Pay Range: $33.50 – $40.00 We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Customer Relationship Management
Communication
Problem Solving
Analytical Skills
Time Management
Multitasking
SAP
Salesforce
Microsoft Office
Veterinary Knowledge
Teamwork
Independence
Customer Service
Attention to Detail
Positive Attitude
Work Ethic
Direct Apply
Posted 7 months ago

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