Zoetis

Develop and execute customer-focused marketing strategies to drive acquisition, retention, and engagement in the US diagnostics market. | 12+ years sales or marketing experience in diagnostics, medical devices, or animal health with a bachelor's degree required and MBA preferred. | Location: Parsippany, NJ; Union City, CA; Remote possible. Role Description The US Customer Marketing Senior Manager, Global Diagnostics role is responsible for executing customer-focused marketing initiatives within the West US market, which is approximately $150 million in revenue. This role will develop and implement strategies to drive customer acquisition, retention, and engagement, ensuring Zoetis Diagnostics maintains a strong market presence. The role will work closely with sales teams to enhance field execution and support revenue growth through effective customer marketing programs. This position will leverage customer insights, market data, and competitive analysis to tailor marketing programs that align with the unique needs of the US veterinary diagnostics market. The role will also support demand generation, customer education, and utilization strategies to maximize the value of Zoetis’ diagnostic offerings. This position partners closely with the marketing leadership team, sales leadership & area business managers within region. Key Responsibilities · Market-Specific Strategy: Develop and execute customer marketing strategies tailored to the US region ($150 million in revenue) · Customer Acquisition & Retention: Lead initiatives to attract new customers and enhance retention through targeted programs. · Sales Team Collaboration: Work closely with sales teams to ensure marketing initiatives effectively support field execution. · Demand Generation: Drive demand generation campaigns, including digital marketing, events, and targeted outreach. · Customer Insights & Segmentation: Conduct customer research and segmentation to optimize marketing initiatives. · Marketing Program Execution: Implement marketing programs that drive engagement, utilization, and loyalty. · Performance Measurement: Monitor and analyze marketing performance to refine strategies and maximize impact. · Cross-Functional Collaboration: Partner with portfolio marketing, finance, and operations to align marketing activities with business objectives. Key Skills and Qualifications · Education: Bachelor’s degree in Business, Marketing, Life Sciences, or related field; MBA preferred. · Experience: 12+ years of sales and/or marketing experience in diagnostics, medical devices, or animal health, with a strong background in customer engagement. · Customer-Focused Mindset: Proven ability to develop and execute marketing programs centered on customer needs. · Sales & Marketing Collaboration: Strong track record of working closely with sales teams to drive commercial success. · Analytical Skills: Experience in market analysis, customer segmentation, and performance measurement. · Communication & Influence: Excellent communication skills with the ability to engage internal and external stakeholders. · Project Management: Strong ability to manage multiple marketing initiatives and execute effectively. Travel Requirement Regular travel within the US as required. The US base salary range for this full-time position is $129,000 - $209,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentives. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. Join Zoetis – and build your career with a global animal health company dedicated to supporting its customers and their businesses. Why Zoetis Zoetis has more than 60 years of experience in delivering innovative, high-quality products and services that benefit our customers. Zoetis work environment At Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow. Your opportunities at Zoetis We invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry while shaping the future of animal health. Results that matter Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.

Manage marketing projects, budgets, and external agencies for livestock portfolio to drive sales enablement. | Requires 5+ years marketing/project management experience, agency/vendor management, budget oversight, and strong communication skills. | Job Description: • Serve as primary point of contact for Bader Rutter (agency of record) and FWD, managing workflow, timelines and strategic alignment • Manage contracted creative resource (Inman Creative), including workload prioritization and deliverable quality • Own and manage the Livestock Marketing budget, including forecasting, tracking and spend reporting • Drive Beef Team sales enablement, developing tools and assets that empower the field sales organization • Plan, manage and deliver marketing projects from brief through distribution across the full livestock portfolio • Oversee earned media engagements including outreach coordination, briefing materials and press responses Requirements: • 5+ years of experience in marketing operations, project management, or marketing management, preferably within animal health, agriculture, or life sciences • Demonstrated experience managing external agencies and creative vendors • Proven ability to manage marketing budgets with financial rigor and accountability • Strong project management skills with experience using tools such as Asana or similar platforms • Excellent written and verbal communication skills, with the ability to translate complex technical content into clear, customer-facing materials • Experience developing sales enablement content and partnering with commercial teams • Strong organizational skills with the ability to manage multiple projects simultaneously and adapt to shifting priorities • Bachelor’s degree in Marketing, Communications, Agriculture, Animal Science, or a related field Benefits: • healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation

Leading and developing sales teams to meet performance goals, executing strategic business plans, and managing area operations. | Minimum 3 years of people management, experience in animal health or veterinary medicine preferred, strong communication and analytical skills, willingness to travel extensively. | Location: Mississippi / Northern Alabama Job Description We are seeking a highly capable individual for Area Business Manager (ABM), US Petcare Division. Primary responsibilities include leadership and development of colleagues, while utilizing solution coaching, and business planning capabilities to execute overall strategies to maximize sales performance within the assigned geography. The ABM will lead and model Zoetis Core Beliefs within the team and company. This position will require travel throughout the designated geography and may require overnight stays. Responsibilities Leading People Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities. Direct the business activities and efforts of the area Account Managers (AM) and Executive Account Managers (EAM) to meet objectives set forth by management. Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools. Spend 75% of available time on field-coaching days to help AMs and EAMs meet performance objectives by strengthening their core capabilities and professional development. Demonstrate strong leadership and collaboration across all team members. Sales Performance Meet or exceed sales objectives (quota) both overall, for key growth products via development and coaching of AMs and EAMs within targeted area. Successfully lead the launch of new products / services /equipment. Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports. Leading the Business Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall. Coordination and resource allocation of marketing efforts in the area, balancing needs of AMs and EAMs. Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc. Attending and participating in new product launches and periodic regional/area sales meetings. Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management. Education and Experience Undergraduate degree (BS/BA) required. Minimum of 3 years people leader/management experience for external talent. Technical Skills Success in previous roles including people leadership and creatively finding opportunities or solving problems to drive sales performance. Excellent communication, interpersonal, business management and computer skills. Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic. Ability to work in a cross-functional team-based environment, align with and influence internal and external stakeholders, and build / manage relationships at all levels of an organization. Adept at working in highly fluid, complex, and ever-changing environments. Uses analytics and insights to enhance decision-making and tactical execution across area. Follow-through and attention to detail. Ability to manage assigned expense budgets. Customer focused professional demeanor and presentation style. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter. Animal Health experience and knowledge of small animal veterinary medicine. Exhibit willingness to accept and incorporate feedback. Physical Skills Ability/Willingness to travel extensively (70-80%) to manage area personnel and business needs as necessary. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Support and execute multi-year marketing plans and loyalty programs, manage rebate programs, track performance, develop merchandising materials, and collaborate with sales and marketing teams in the livestock business. | 3-5 years marketing experience, preferably in animal health or pharmaceuticals, with skills in marketing communications, campaign implementation, and proficiency with Microsoft tools. | States considered: US Remote Role Description Join Zoetis, a Fortune 500 leading animal health company, as an Associate Marketing Manager and help advance channel marketing strategies for our livestock business. In this hands-on role, you'll gain valuable experience developing retail marketing campaigns, leading customer loyalty programs, and supporting sales enablement efforts. In the marketing communications team, you will play a key role in developing messaging and communications that connect with target audiences across the marketing channel. With responsibility for overseeing the development of long-term marketing plans, this position offers a unique opportunity to engage with the full marketing planning process from strategy through execution, providing a comprehensive view of how marketing drives business growth-all while collaborating closely across teams and gaining meaningful insights into the dynamic animal health industry. Position Responsibilities • Support the execution of a three-year marketing plan and annual tactical plan for industry leading loyalty programs, including Leaders' Edge and My Zoetis Rewards, working across species within the Livestock marketing team. • Coordinate the implementation and ongoing management of customer rebate programs, working closely with sales support to ensure seamless operationalization and execution. • Monitor program performance and provide regular tracking and reporting to Livestock Marketing and Leadership Teams. • Leverage customer insights and market research to anticipate trends and inform program strategies alongside the team lead. • Maintain and update program resources and applications to ensure communication accuracy and efficiency. • Partner across teams to define, implement, and track seasonal promotional programs. • Develop and execute a comprehensive marketing plan for Zoetis Retail, ensuring alignment with overall business and marketing objectives. • Lead the creation and management of impactful merchandising materials for Zoetis retail partners, enhancing brand presence online and in store. • Manage the demand forecast for secondary OTC brands within the portfolio. • Support the Retail Strategic Account Team in the development and implementation of ROI focused annual account plans that align with long-term retail goals. • Serve as a key liaison between the US Channel Sales team (distribution and retail) and the US Livestock marketing team, fostering collaboration and ensuring timely, effective campaign execution. • Develop and maintain an understanding of the animal health industry, customers and competitive dynamics. Education and Experience • BS or BA required in business, marketing, communications and other applicable fields. MBA or relevant advanced degree preferred. • 3-5 years of increasing responsibility in marketing • Animal health and/or pharmaceutical experience preferred. • Candidate must have experience developing marketing communication strategies and implementing tactical plans and campaigns. • Computer experience: Microsoft Windows, Outlook, Word, PowerPoint, Excel, Internet-based programs and tools, Zoom (or similar virtual meeting tool). Adobe Suite is a plus, but not a requirement. The ideal candidate will be located in New Jersey, but will consider a remote candidate The US base salary range for this full-time position is $77,000.00 - $126,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

Lead and manage strategic communication initiatives for U.S. Operations and Petcare teams, develop and execute communication plans, engage field force and leadership, and measure communication effectiveness. | BA/BS in communications or related field, 10+ years professional experience including 5+ years writing in corporate communications, animal health or pharmaceutical experience, strong project management and communication skills, and ability to work hybrid in NJ. | Role Description: The Sr. Manager, U.S. Commercial Communications reports to the Head of Communications, U.S. Operations and Global Diagnostics and is a member of the U.S. Commercial Communications and Corporate Affairs teams. This role is responsible for independently managing and leading commercial operations communications for the U.S. Operations and U.S. Petcare teams. The position requires strategic thinking, advanced project management skills and the ability to lead complex projects, drive leadership communications, and engage a large remote workforce. Key responsibilities include developing and executing communications plans to achieve business objectives, executive communications, field force engagement and ensuring alignment of corporate messaging and materials with field channels. This role will be empowered to shape and drive communications for the U.S. Operations and U.S. Petcare teams, working autonomously across the organization to address critical business priorities and proactively influence communication strategies. This role will be responsible for making decisions that resolve complex problems, operating independently in ambiguous situations and serving as a resource for team members. The following traits will lead to success in this role: • Highly organized, innovative, and results-driven • Strong and creative writing skills • Knowledge of communication channels • Collaborative work style • Executive presence; able to work across multiple leadership teams. • Proven ability to manage through complexity, ambiguity, and change. • Problem solver who anticipates the unexpected and adapts quickly. • Positive, can-do attitude and curiosity about business, communication, and animal health • Impeccable attention to detail and accuracy • Acts with integrity, transparency and a sense of ownership for the business. Position Responsibilities: • The Senior Manager, U.S. Commercial Communications plays a critical role in shaping communication strategies that support the U.S. Operations and U.S. Petcare field teams. This role requires a strategic approach to managing complex projects, developing innovative solutions, and the ability to deliver measurable business impact through leadership and communication expertise. Key responsibilities include: • Lead and manage high-impact communication initiatives including developing innovative strategies that meet business objectives and applying advanced knowledge of communication principles and expertise to ensure successful execution. • Develop and execute external and internal communications plans for commercial leadership, customer activation, organizational communication, and colleague engagement opportunities. This includes: • Supporting the Head of Communications, U.S. Operations and Global Diagnostics, and the Petcare Executive Team by developing and managing content that drives customer outreach, leadership engagement and colleague culture. • Leading communications planning for U.S. Petcare activities including initiatives focused on field force engagement and effectiveness. • Serve as a key contributor to the U.S. Commercial Communications team, accountable for critical milestones and deliverables. Collaborate with team members to ensure alignment with business priorities and successful project outcomes. • Partner with Sales and Marketing teams to amplify customer and pet owner activations and support local, field-based communication opportunities. Lead presentation development for major meetings such as National Sales Meetings (NSM), Plan of Action (POA) sessions, and Managers' meetings, ensuring that messaging and materials are aligned strategically with business objectives. • Drive commercial colleague engagement strategies, including Town Halls, recognition programs, and community impact initiatives, to foster a connected and inclusive culture. • Resolve complex challenges by effectively navigating ambiguous situations, making strategic decisions and developing innovative solutions that support business unit goals and enhance overall performance. • Develop and track Key Performance Indicators (KPIs) to measure the effectiveness of communication strategies and tactics and identify opportunities for continuous improvement. Education and Experience: • BA/BS in English, Journalism, Communications, Public Relations, or similar field • 10+ years of professional experience with 5+ years writing experience in corporate or commercial communications. • Experience in planning, development and execution of corporate and organizational communications. • Experience in remote colleague engagement and internal communications. • Skilled in driving colleague engagement, reputation management and project management initiatives from start to finish. • Strong communication, organizational, and problem-solving skills • Skilled at multi-tasking and managing deadlines in a fast-paced environment. • Understands and values benchmarking and staying abreast of the latest trends and best practices. • Proven vendor management, negotiation, and relationship skills • Ability and discretion to handle highly sensitive and confidential information. Technical Skills Requirements: • Animal health, pharmaceutical or commercial sales team experience • 8+ years of professional experience and demonstrated skills in developing, managing, and delivering internal and external communication strategies. • Excellent written and oral communication skills. • Ability to work effectively across functions and levels. • Ability to synthesize complex and technical information and convert it into clear and concise messages that customers can understand. • Experience with communication production including digital, presentations, events, video. • Able to work to tight deadlines, manage evolving priorities and multiple projects at once, and maintain professionalism under pressure. • A drive for and ability to achieve results through cross-functional teams, leveraging organization resources and exerting influence without direct authority. • Self-starter, able to work independently. • Strong analytical, planning, attention to detail and prioritizing skills • Excellent networking and relationship-building skills and the ability to interact with confidence with various levels and functions. • Partner and agency relationship management experience • Expected travel 15%. Physical Position Requirements: • Role will be hybrid at the Parsippany, NJ office. • Given the demands of role, hour may require some require flexibility to meet work demands. The NJ base salary range for this full-time position is $142,000.00 - $205,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

Lead revenue growth and channel development for assigned national accounts by collaborating cross-functionally, managing strategic account plans, analyzing distributor data, and executing business plans to meet sales objectives. | Requires a BA/BS (MBA preferred), 10+ years of related marketing, sales, and operations experience in animal health or related industries, experience with large complex national accounts and distributors, strong strategic planning, negotiation, and leadership skills, and willingness to travel extensively. | States considered: Role Description POSITION SUMMARY The Senior National Account Manager is a key member of the US Channel Management Team and will lead the management of revenue growth and channel development within the assigned account(s). The colleague collaborates directly with the Leadership Team, Diagnostic and Livestock Account Managers, Marketing, Sales, Supply Chain and Finance, as well as Channel cross-functional teams to ensure engagement, alignment and leverage of all resources to optimize the customer experience. The colleague plays a critical role in the execution of the Channel Business Plan to achieve strategic and financial objectives. The National Account Manager will report directly to the Channel Sales Lead. POSITION RESPONSIBILITIES · As the Senior National Account Lead expert, align with marketing, sales and channel teams to help create and execute business plans across all business segments including PetCare, Livestock and Home Delivery to meet Zoetis sales objectives. · Maintain appropriate level of communication with Account key contacts and its evolution to provide opportunities with the evolving portfolio of Zoetis products and services. · Maintain accurate business plans and communicate effectively with the internal Zoetis Sales, Channel & Marketing Leadership teams. · Create and continuously refine a well prioritized strategic account plan (SAP) for assigned account(s) based on distributor business strategy, priorities and goals to provide Zoetis a sustainable competitive advantage. · Review and analyze distributor level data and proactively collaborate with the leadership team to drive positive change, strategy and sales objectives. · Management of operational effectiveness aligned to ongoing business objectives and promotional terms, including logistics and Zoetis product inventory with each channel partner. · Ensure clear understanding of marketing programs/resources/promos and brand management direction and communicate that direction to key account decision makers. · Manage budget and financial impact of all programs/solutions to maximize Zoetis ROI. · Manage product and program training for the assigned Distribution account sales force via regional meetings, district meetings, national sales meetings, virtual and inside sales call centers to drive engagement and incremental sales with Zoetis field sales. · Partner with internal teams and external groups to develop and implement programs to optimize channel engagement, solve business challenges, and help drive short and long-term growth of Zoetis’ products and services. · Assist in the management of, and to gain efficiency with Distributor process, promotions, product/sales training, resource deployment, data and growth metrics, and distributor rep alignment with Zoetis field team. · Coordinate the processing of rebates, reimbursements, or other payments for the assigned distributor accounts. · Actively Mentors colleagues and provides value add solutions that advance the business. · Meet weekly with the Director of Sales to set actionable activities to drive revenue, review business analytics and execute strategy. · The Senior National Account Manager may be assigned additional distributor management responsibilities based on the evolving needs of the organization. EDUCATION AND EXPERIENCE · BA/BS required; MBA preferred · 10+ years of related marketing, sales and operations experience required · Animal Health, Channel, Distribution, Medical Device or Pharmaceutical experience · Experience working in a collaborative environment, at the C Suite and Sales/Marketing Leaderships levels · Experience working with Large Complex National Accounts and/or Distributors; Cross Species and Home Delivery Experience preferred · Experience managing New Product Launches TECHNICAL SKILLS AND COMPETENCY REQUIREMENTS · Strategic Account Planning and Management: Develops a well prioritized strategic account plan (SAP) for assigned accounts based on distributor business strategy, priorities and goals to provide Zoetis a sustainable competitive advantage. Uses industry knowledge, Zoetis data, Animalytics, business drivers, Zoetis products, expertise, and services to identify and prioritize opportunities. Uses plan throughout year to grow distributor’s business and meet Zoetis goals. · Productive Partnership: Strives to continuously identify market opportunities and meet distributor needs through in-depth distributor knowledge within each account. Builds trust by developing and maintaining relationships with distributors and influencers that are based on consistent and relevant experiences and mutual partnership of equals. Understands distributor’s mission, vision, and strategic fit. · Teamwork: The ability and willingness to work well with others, to share resources, collaborate on projects, and to transcend organizational and geographical boundaries in order to maximize value for distributors and contribute to collective success. Makes valuable contributions to the team’s effectiveness and coordinates with others to implement Action Plans. Provides clear direction, open communication, and can clearly articulate their plans within the channel. · Negotiation: The ability to convince, persuade, influence, or impress others regarding a point of view or change distributor’s beliefs and practices. Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. · Proven ability to think strategically and act decisively. · Proven understanding of channel account management, sales and marketing and how to leverage this experience with account partners. · Ability to organize and prioritize large customers and categories in a fast-paced environment and deliver high performance and quality on deadline. Adept at working in highly fluid, complex, and ever-changing environments. · Must demonstrate initiative, resourcefulness, accountability and willingness to accept challenges and lead change. · Diplomacy and confidentiality are essential. · Proficiency in MS Office and Business Analytics: Microsoft Windows, Outlook, Word, PowerPoint, Excel, Tableau, CRM and Business Management tools PHYSICAL POSITION REQUIREMENTS · Ability/Willingness to travel extensively (75%) to manage assigned accounts and business needs, as necessary. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Define and lead the global MarTech strategy and architecture, oversee implementation and governance, lead cross-functional teams, drive innovation, and ensure compliance to support commercial objectives. | 10+ years in MarTech or related fields with 5+ years senior leadership, experience with complex MarTech stacks, global organizational experience, strong strategic and leadership skills, and knowledge of regulatory requirements. | Locations Considered: Parsippany, NJ Preferred; US Remote Considered. Position Summary: The Head of MarTech Strategy & Architecture will be a key member of the Global Commercial IT leadership team in a global animal health company, responsible for defining and leading the strategic direction of marketing technology (MarTech) capabilities globally. This leader will collaborate closely with marketing, commercial, and digital teams to develop a unified MarTech architecture that aligns with the company's global strategy, enabling business growth and customer engagement. The role will oversee the planning, implementation, and governance of the MarTech ecosystem, ensuring innovative, scalable, and compliant solutions are in place to support the company's commercial objectives. Additionally, the role will drive experimentation and pilot programs to validate new advanced MarTech capabilities relevant to the company. This role is critical in shaping the MarTech strategy and ensuring the company remains at the forefront of digital innovation in the animal health industry. Responsibilities: • MarTech Strategy & Roadmap: Define and develop the MarTech strategy, aligned with overall business goals and commercial strategies, to drive customer engagement, acquisition, and retention. Create a multi-year MarTech roadmap that supports global and regional marketing objectives, ensuring scalability and future readiness. Partner with commercial stakeholders to evaluate and prioritize MarTech initiatives and ensure business alignment. • Architecture & Platform Design: Lead the design and development of a scalable, modern MarTech architecture that integrates seamlessly with existing platforms and systems. Define standards, frameworks, and best practices for the selection, integration, and use of marketing technologies. Ensure the MarTech stack is well-architected, secure, and optimized to support a data-driven marketing approach, facilitating analytics, personalization, and automation. • Innovation & Emerging Technologies: Serve as a thought leader in MarTech innovations, exploring new technologies and tools that can enhance the marketing strategy and customer experience. Drive experimentation and pilot programs to validate new capabilities and bring new solutions to market rapidly. Partner with internal and external stakeholders to identify opportunities for automation, advanced analytics, AI/ML, and other emerging trends. • Leadership & Collaboration: Lead a cross-functional team of architects and technology experts, fostering a high-performance culture. Work closely with global and regional IT, marketing, and digital leaders to ensure seamless integration and alignment across the organization. Promote collaboration and knowledge-sharing across regions and functions to build a unified and effective MarTech approach. • Governance & Compliance: Establish governance processes to manage and maintain the MarTech ecosystem, ensuring data privacy, compliance, and security standards are adhered to globally. • Vendor & Stakeholder Management: Manage relationships with key MarTech vendors and technology partners to ensure delivery of high-quality solutions and that products are effectively used. Ensure technology assets are in alignment with MarTech strategy. Education and Experience: • Bachelor's or Master's degree in Marketing, Information Technology, Business Administration, or a related field • 10+ years of experience in MarTech, Digital Marketing, IT Strategy, or related fields, with 5+ years in a senior leadership role • Strong understanding of marketing, digital transformation, and technology landscapes, with proven experience in building and managing a complex MarTech stack • Experience in a global or multi-regional organization, preferably in the life sciences, healthcare, or animal health sectors • Strong strategic thinking, leadership, and stakeholder management skills • Familiarity with key MarTech platforms such as CRM, CDP, Marketing Automation, DAM, CMS, commerce, and analytics tools • Excellent communication, presentation, and negotiation skills Technical Skills Requirements: • Experience with data-driven marketing strategies, personalization, and customer journey mapping • Knowledge of regulatory requirements such as GDPR and CCPA • Certifications in relevant MarTech platforms and architecture methodologies are a plus • Strategic Vision: Ability to translate business objectives into technology strategy • Leadership: Proven track record of leading and building high-performing teams • Innovation Mindset: Proactive approach to identifying opportunities for technological advancements • Collaboration: Strong interpersonal skills and the ability to work effectively across different geographies and cultures • Results-Oriented: Strong focus on delivering business value and outcomes Other Requirements: • Ability to travel as needed • Flexibility to work outside regular business hours when required The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in Colorado. Base pay may vary based on location and other factors. Base Pay Range: $202,000 - $291,000 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in California, NJ Remote, NY Remote, or Washington. Base pay may vary based on location and other factors. Base Pay Range: $214,000 - $329,000 This position is eligible for short-term incentive compensation. The position is also eligible for long-term incentive. We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

Lead front-end and back-end engineering teams to develop new features, reduce tech debt, collaborate with product and data teams, and ensure scalable, reliable, and well-documented code. | 7+ years full-stack/backend experience with TypeScript, Node.js, React, PostgreSQL, AWS, Kubernetes, Agile, and 2+ years team lead experience, plus strong communication and documentation skills. | POSITION SUMMARY Lead the front-end and back-end software engineering teams in the hands-on development of new features, iterating on existing features, and reducing tech debt. Work with the Head of Engineering, other software engineers, the Product Team, and, on occasion, other members of the Zoetis/Basepaws organization. A collaborative work ethic and easy-going nature are a must. Extensive experience in similar roles as part of a direct-to-consumer (D2C) environment is a big plus. POSITION RESPONSIBILITIES Lead the front-end and back-end software engineering teams in developing new features, iterating on existing features, and reducing tech debt Collaborate with the Product team on designs and plans for new and existing features within our application suite Work with the Data team to ensure that Engineering, Product, Science, and other teams have access to the data they require Drive the documentation of the architecture and all development processes Ensure the code's reliability, uptime, security, and speed meet expectations Work with the Head of Engineering and the Product team to plan work for upcoming sprints, as well as retrospectives Work with the team to build the vision created by the Product team with a strong emphasis on building solid, dependable, well-documented code with a focus on the scalability of the overall architecture EDUCATION AND EXPERIENCE Bachelor's degree required, Master's degree preferred TECHNICAL SKILLS REQUIREMENTS • 2+ years of experience as a Software Engineering Team Lead • 7+ years of experience as a Back end or Full Stack Software Engineer, including the following experience: • Designing, developing, testing, and maintaining enterprise B2B and B2C applications • Relational databases (PostgreSQL preferred) • Typescript or JavaScript (TS is strongly preferred) • NodeJS • Experience with or a strong understanding of ReactJS. • Ubuntu, including installation and shell scripting. • Agile • Microservices architecture • Kubernetes • AWS Cloud services (EC2, S3, Lambda, ECS, Glue, Athena, etc.) • Design and implementation of data structures and tools for use in data analytics. • Excellent collaborative and communication skills • Strong testing and documentation habits • Independent and able to take ownership of features/projects. Bonus Capabilities • Strong Object-Oriented Programming experience • Microservices Architecture experience • Experience with PM2 for NodeJS • D2C experience • Experience with genomics, bioinformatics, or similar scientific pipelines. • Experience working with MongoDB, or other NoSQL databases. The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors. Base Pay Range: $91,000-$131,000 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors. Base Pay Range:$103,000-$148,000 [This position is eligible for short-term incentive compensation.] [The position is also eligible for long-term incentive.] We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation, and disability insurance Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice

The Customer Relations Specialist oversees high potential accounts, providing personalized support and addressing key accounts at risk of defection. This role involves managing customer communication, issue resolution, and collaborating with internal teams to ensure customer satisfaction. | Candidates should have an Associate or Bachelor’s degree or 3-5 years of comparable experience, with a minimum of 1 year in a customer service-related field. Experience in the veterinary field and knowledge of SAP or Salesforce is preferred. | Role Description The role of a Customer Relations Specialist is to oversee high potential, Corporate & Specialty and risk accounts to provide a more personalized support. This role has an enhanced focus on addressing key accounts and risk of defection accounts with unique requirements. Customer Relationship Management Serve as the primary point of contact for assigned ZRL customers Deliver personalized support tailored to the specific needs of key accounts, ensuring a high level of customer satisfaction Develop strong relationships with key accounts to foster loyalty and long-term engagement. Focus on addressing key accounts and accounts at risk of defection, identifying and resolving issues promptly. Customer Communication & Issue Resolution Answer and make inbound and outbound calls and emails to provide exceptional support to high-potential, corporate and specialty, and risk accounts. Collaborate with internal teams to ensure comprehensive understanding and resolution of client concerns. Facilitate customer disputes by initiating credits and debits Provide timely and effective solutions to customer inquiries and issues, ensuring a positive customer experience. Account Monitoring, Reporting & Order Management Process orders and monitor account activity to ensure timely and accurate fulfillment. Monitor account activity to proactively identify potential risks and opportunities for enhanced support. Report out of SAP/Vendor platform, LadDAQ, Medialab, etc. handling ad-hoc requests from channel/sales, corporate and specialty and management often with limited direction and oversight Maintain detailed records of customer interactions and follow-up actions to ensure continuity of service Cross-Functional Collaboration & Support Development Work closely with Marketing, Sales, and Corporate and Specialty accounts to identify accounts that require specialized support. Collaborate with Marketing, Customer Service Managers, and ZTD to assist in the development of specialized tools geared towards supporting unique situations identified by working with these accounts. Compliance, Training & Administrative Tasks Consistently achieve departmental performance requirements Maintains compliance with all Zoetis standards, controls, policies and practices Participate in on-going training and Customer Service initiatives, acquiring and maintaining a full knowledge of products and their use in order to detail features and benefits to current and potential customers and provide answers to customer inquiries. Perform other duties as assigned by Customer Service Management Team Education and Experience Requirements Associate or Bachelor’s degree or 3-5 years comparable experience. High school diploma required. Minimum 1 year experience in a customer service-related field required Experience in the veterinary field, including an understanding of veterinary diagnostic testing preferred Knowledge of SAP, Salesforce, and/or LIS preferred Technical Skills Requirements Proficient in Microsoft Office suite and web-based applications Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions Ability to work independently and as part of a team Strong work ethic; willing to go the extra mile to deliver quality work Excellent written and oral communication skills, especially over the telephone – both internally and externally Exceptional time management skills Ability to multitask and prioritize work Effective problem solving and analytical skills Physical Position Requirements Ability to sit or stand for extended periods of time Ability to talk on the phone for extended periods of time Some travel required < 10% The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors. Base Pay Range: $29.20 -$38.00 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors. Base Pay Range: $33.50 – $40.00 We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.