Zocdoc

Lead recruiting for revenue and customer-facing teams, build workforce plans with executives, and manage recruiters and structured hiring processes. | Requires 8+ years of recruiting experience focused on Sales, CX, or Revenue Operations, including 3+ years of direct people management and expertise in competency-based hiring. | Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your impact on our mission Our revenue and customer-facing teams are the backbone of our growth and the face of our brand. As the Senior Manager, GTM Recruiting, you will play a pivotal role in leading talent acquisition for our Sales, Customer Experience, and supporting operational functions (including RevOps, Account Management, and Enablement). You will act as a strategic advisor and thought partner to our C-Suite and senior revenue leaders, helping translate high-level business goals into precise workforce plans, headcount forecasts, and proactive talent pipelines. In this role, you will lead, mentor, and elevate a team of engaged recruiters, creating a supportive and high-performing culture. By setting and defending an exceptional talent bar, you ensure every new hire directly contributes to revenue growth and an outstanding customer experience. You’ll enjoy this role if you are… A Strategic Executive Partner: You view recruiting as a core business function. You enjoy sitting down with leaders to challenge assumptions, guide talent strategy, and align hiring targets with business revenue goals. A Builder and Talent Architect: You love designing structured, objective hiring practices that raise the bar. You enjoy analyzing team mechanics and thinking through workforce capacity, headcount forecasting, and ideal operating models. A Coach and People Developer: You find genuine joy in mentoring recruiters, fostering a high-trust culture, and driving sustainable growth. You know when to coach, when to give feedback, and how to make tough performance management decisions with empathy and respect. Data-Driven and Process-Oriented: You believe that data creates accountability and drives better strategy. You naturally blend analytical rigor with intuition to optimize pass-through rates, time-to-fill, and candidate velocity across the funnel. Driven by Ownership and Humility: You operate with high autonomy, hold yourself and your team to rigorous standards, and treat every candidate, stakeholder, and peer with dignity and respect. Your day-to-day is… Executive Partnership & Planning: Partnering directly with GTM leaders, RevOps, and Finance to build multi-quarter headcount forecasts, model capacity, and define profiles for revenue-generating and customer-facing teams. Defending the Talent Bar: Building and refining competency-based evaluation frameworks, structured interview kits, and scorecard criteria to ensure every hire - from individual contributor AEs to Director-level leaders - raises team quality. Team Leadership & Development: Coaching, mentoring, and managing a team of full-cycle recruiters. You’ll manage capacity, conduct performance development, and maintain a high-performing, inclusive team culture. Operational Strategy & Model Optimization: Continually evaluating operational efficiency and recruiter workflows. You will assess when and how to evolve our team structure (such as evaluating a split between specialized sourcers and full-cycle recruiters) as hiring volume dictates. Leadership Search Oversight: Guiding experienced recruiters on the team as they run high-visibility leadership searches (Manager through Senior Director levels) across Sales and CX, while serving as the primary liaison when partnering with external agency partners. Data & Funnel Analytics: Tracking, analyzing, and presenting key recruitment metrics (pipeline velocity, conversion rates, source mix, and offer acceptance) to executive leadership to highlight successes and proactively eliminate bottlenecks. You’ll be successful in this role if you have… Urgency & Bias for Action: You understand the operational impact of open sales quotas and delayed customer support ramps; you move intentionally, strategically, and quickly. 8+ years of total recruiting experience, with a focus on in-house talent acquisition supporting fast-paced Sales, Customer Experience (CX), Customer Success, or Revenue Operations teams. 3+ years of direct people management experience, with a proven history of coaching, mentoring, and developing recruiters. Executive Presence & Influence: Demonstrated experience directly advising, partnering with, and constructively challenging C-Suite and senior executive stakeholders on headcount planning and hiring profiles. Data Literacy & ATS Expertise: Strong track record of leveraging ATS reporting (e.g., Greenhouse, Lever) and recruitment KPIs to forecast output, optimize funnels, and communicate actionable insights to leadership. Sales & CX Domain Acumen: Deep familiarity with sales methodologies, compensation structures (OTEs, quotas, accelerators), and customer experience metrics. Process Infrastructure Rigor: Experience establishing structured, bias-reduced interview processes and candidate scorecard mechanics that raise the hiring bar. Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $159,000—$215,000 USD Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity. Silicon Valley, CA Base Salary Range $159,000—$215,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Design and operate observability systems for distributed services, automate infrastructure with product teams, and manage incident response processes. | Requires at least five years in Site Reliability or Platform Engineering, cloud infrastructure and distributed systems expertise, Python or Go proficiency, and container orchestration experience. | Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: Zocdoc is looking for a Senior Site Reliability Engineer to make our distributed production systems more observable, reliable, and safe to change. Our platform connects patients, providers, and many interconnected services and integrations, so reliability depends on understanding the full path of a request—not just whether an individual service is running. You’ll help build the observability foundations, automation, and engineering practices that allow Zocdoc to move quickly without sacrificing safety. You’ll work across cloud infrastructure, microservices, APIs, and integration points in AWS, partnering closely with product engineering teams to identify risks, improve operational visibility, and make the right behavior easier to build and operate. You’ll enjoy this role if you are… Passionate about observability and believe that teams can’t reliably operate what they can’t see Experienced in integration-rich environments where APIs, third-party dependencies, asynchronous workflows, and distributed services create complex failure modes Excited by the challenge of helping a fast-moving engineering organization ship quickly while keeping systems safe, diagnosable, and resilient Motivated to turn operational knowledge into reusable platforms, automation, telemetry standards, and paved paths for engineering teams Comfortable leading or supporting incident response, communicating clearly under pressure, and using blameless post-mortems to drive meaningful improvements Curious about how systems behave in production and willing to investigate across application code, infrastructure, networking, and external dependencies Collaborative, pragmatic, and able to build trust with engineers across numerous product development teams Autonomous, individually accountable, and always looking for ways to reduce toil and improve the developer and operator experience Your day to day is… Designing, building, and operating observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives Improving end-to-end visibility across critical patient and provider workflows, including identifying gaps in instrumentation and making dependency health and integration failures easier to understand Creating reliable, repeatable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns Partnering with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis for services and integrations Helping teams establish actionable alerts and operational ownership so that on-call signals are timely, meaningful, and connected to a clear response path Participating in the on-call rotation and incident response process, including serving as an incident commander when appropriate and driving follow-up work through completion Analyzing and tuning systems, code, cloud resources, and networking for resilience, performance, and efficient operation Strengthening deployment and change-management practices so teams can release frequently with appropriate safeguards, rollback paths, and feedback loops Contributing to platform standards and reusable patterns for containerized workloads, service communication, secrets, routing, and production readiness You’ll be successful in this role if you have… 5+ years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or closely related role 2+ years of on-call experience in a 24/7 cloud-based production environment, with a track record of participating in incident response and delivering durable remediation Deep experience operating systems with many integrations, services, dependencies, or external APIs, and a practical understanding of how those relationships affect reliability Demonstrated experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets 2+ years of experience managing and supporting modern cloud infrastructure, preferably AWS, along with technologies such as Docker, Kubernetes, or similar container platforms Proficiency in Python, Go, Ruby, Java, or a comparable language, and the ability to read and troubleshoot application code Experience with infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools Experience with edge and service networking technologies such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking A deep understanding of protocols and foundational networking concepts such as TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP Strong written and verbal communication skills, with the ability to explain operational risk, incident findings, and technical tradeoffs to both engineers and partners Experience working with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, but not required. Benefits: Flexible work environment based in NYC Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $180,000—$220,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead technical architecture and development of provider engagement platform integrating ML and data pipelines. | 8+ years experience in software engineering with strong API design, ML integration, and technical leadership in complex systems. | Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission We're building Zocdoc's provider engagement platform — a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform. Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider experience that makes Zocdoc essential to daily operations. As Staff Engineer, you'll own the technical architecture for core components of this platform. You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly. What You'll Do Own architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems Integrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops Define APIs and contracts between platform services and product surfaces Lead complex cross-team projects and drive alignment on technical direction Make build-vs-buy decisions for infrastructure components Mentor engineers and raise the bar on system design and operational excellence You'll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers Passionate about building data-intensive platforms that power intelligent, personalized experiences at scale Product-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams from early ideation through delivery Energized by designing scalable platform systems data pipelines, APIs, and real-time services that power intelligent product experiences A fervent champion of engineering fundamentals who enjoys driving adoption of best practices in code health, testing, and observability across teams A leader who mentors and grows engineers, cultivates innovation, and drives cross-collaboration across multiple teams A believer that diverse and inclusive teams and cultures are non-negotiable An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment Your day to day is… Technical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces Designing and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations Architecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models Integrating ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops Defining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools) Making build-vs-buy decisions for infrastructure components (event systems, feature stores, in-product messaging platforms) Analyzing and decomposing complex product challenges to drive sound design decisions Working hands-on with your team and shipping production code using C#, React, and AWS technologies Collaborating with our agile team of dedicated engineers, product managers, designers, and data scientists Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself You'll be successful in this role if you have… 8+ years of software engineering experience with demonstrated technical leadership Experience building data-intensive systems event pipelines, aggregation services, or real-time data serving Comfort integrating ML into products you've worked with Data Science to take models from notebook to production Strong API and data modeling skills you design schemas and interfaces that evolve gracefully Ability to navigate ambiguity you break product vision into concrete technical milestones Excellent communication you write clear design docs and explain tradeoffs to product partners Track record of shipping you deliver high-quality systems, not just designs Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $211,000—$285,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Design and operate backend services and developer tooling for trusted data pipelines ensuring compliance and reliability. | 5+ years backend software engineering with Python, SQL, distributed systems, and cloud infrastructure experience. | Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: Zocdoc is hiring a Senior Software Engineer to build the data platform that connects our products with analytics, machine learning, and operational systems. This role sits on the Data Engineering team at the boundary of backend engineering and data infrastructure. You will build APIs, libraries, schemas, services, and supported workflows that help engineers publish and use data safely. Your work will cover the path from source-defined contracts and validation through reliable event and batch delivery to data activation in products and business systems. You will help make quality, ownership, observability, and privacy part of the platform, while giving teams a clearer path to ship without depending on Data Engineering for every integration. You’ll enjoy this role if you are… Excited to build platform products for other engineers, turning ambiguous problems into practical APIs, SDKs, shared libraries, command-line tools, and services that you also help operate. Interested in the full lifecycle of data, including how it is defined at the source, evolves safely, reaches consumers, and is adopted without disruptive migrations. Motivated to build privacy, access control, and auditability into everyday engineering workflows rather than rely on manual review. Effective at working across product engineering, analytics engineering, data science, security, compliance, and infrastructure to agree on contracts and deliver shared solutions. Thoughtful about using AI-assisted development tools and rigorous about reviewing, testing, and maintaining the work they help produce. Your day to day is… Design, build, and operate services and developer tooling that help engineering teams publish and consume trusted data, including contract workflows, APIs, SDKs, generated types, and validation tools. Improve event-driven data paths built on Kafka, Avro, and schema registries, with clear delivery semantics, compatibility rules, and safe schema evolution. Create reliable ways to move curated data from the warehouse or lakehouse into products and operational systems, with monitoring, lineage, and clear ownership. Design and operate reverse ETL and data activation paths that move curated warehouse or lakehouse data into products and operational systems, with monitoring, lineage, and clear ownership. Build compliance capabilities into the platform, including data classification, deletion and masking workflows, access controls, audit trails, and policy enforcement. Write infrastructure as code, operate platform services in AWS, and improve service-level indicators, alerts, dashboards, runbooks, and on-call response. Partner with internal users, document supported workflows, review designs and code, and help teammates build systems that other teams can adopt. You’ll be successful in this role if you have… 5+ years of professional software engineering experience, including meaningful work on backend, platform, developer infrastructure, or data-intensive systems. Strong programming skills in Python, practical experience with SQL, and experience with at least one statically typed language such as C#, Java, Kotlin, or TypeScript. A record of building APIs, SDKs, shared libraries, data contract systems, or event publishing frameworks used outside your team, with a solid understanding of schema design, versioning, validation, code generation, and migrations. Experience with distributed or event-driven systems, including delivery guarantees, idempotency, retries, ordering, dead-letter handling, and operational failure modes, plus hands-on work with Kafka or a comparable platform and a schema technology such as Avro, Protobuf, JSON Schema, or OpenAPI. Experience operating cloud services with automated testing, continuous delivery, observability, infrastructure as code, and incident response, plus familiarity with warehouse or lakehouse platforms such as Snowflake, Databricks, or Iceberg. Bonus points if you have built software in a regulated environment and understand practical controls for PHI or PII, including access, deletion, de-identification, lineage, and auditing. Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $174,000—$220,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead scalable insurance feature development and mentor engineering teams while collaborating on product roadmaps. | 7+ years building distributed backend systems with proficiency in C#, React, AWS, mentoring, and delivering user-facing products. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc's greatest asset is its people. As a Staff Software Engineer on the Marketplace Insurance team, you'll help answer two of the most important questions patients face when seeking healthcare: Which providers can I see in-network? and How much will it cost? We empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc's business. You'll tackle complex technical challenges, simplifying an intricate domain that involves vast datasets. Spanning thousands of insurers and millions of patients, into seamless, user-friendly experiences. As a Staff Engineer on the team, you'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. All while maintaining a strong focus on user experience and shipping features that delight the user. You'll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience for millions of patients Passionate about building highly scalable platforms and excited about developing new and innovative products Undaunted by the complexity of how the health insurance system works, and are motivated to simplify it for patients Product-driven with a relentless focus on user needs; you’re excited to partner closely with cross-functional teams, leading projects beginning from the early ideation phase A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams A leader who mentors and grows teams, cultivates innovation, and drives cross-collaboration across multiple teams An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment Your day to day is… Ownership of Zocdoc's expansion of Insurance features and cost transparency, including roadmapping, prototyping, and leading 0 - 1 projects that span across the technology stack Acting as a stakeholder in deciding what we build, and partnering with other business and product stakeholders to chart the course Analyzing and decomposing complex product challenges to drive sound design decisions Working hands-on with your team and shipping production code using C#, React, and AWS to millions of users autonomously Collaborating with our agile team of dedicated and brilliant engineers, product managers, designers and data scientists Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement Continuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilities Working with cutting edge GenAI tools and technology to have a multiplier effect on the team You'll be successful in this role if you have… 7+ years of significant expertise in building and scaling high-performance, distributed backend systems Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack Possess a strong product-owner mindset with a relentless focus on user needs and a demonstrated history of delivering features that drive significant business impact Demonstrated history of solid and well-rounded system design skills. Designing systems for high availability, fault tolerance, and graceful degradation Improved developer productivity, efficiency, and velocity by setting up the best practices for coding, testing, deployment, and observability Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices Been an effective communicator capable of delving into technical details, leading technical discussions, and presenting solutions to diverse cross-functional audiences Experience evaluating and working with third-party vendors and data providers Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $180,000—$270,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice