Zocdoc

Providing technical support, troubleshooting enterprise issues, and creating knowledge base content across storage, networking, and systems. | Extensive experience in technical support, troubleshooting, and enterprise IT environments, with skills in storage, networking, and virtualization. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission We are looking for a Senior Machine Learning Engineer to join our Sponsored Results Team, one of our fastest-growing product areas! In this role, you will use your machine learning and engineering expertise to develop systems that enhance our products and facilitate improved healthcare experiences for patients and providers. As a Machine Learning Engineer, you will play a key role in building and optimizing new algorithms for our core Sponsored Results product. You'll collaborate with cross-functional teams, including Product, Analytics, and Sales, to ensure that our algorithms are fine-tuned for maximum client value and revenue growth. Healthcare providers face a challenging space to grow their business and use their resources effectively, with Zocdoc’s Sponsored Results providing unparalleled value in this space. Your work will help drive performance improvements and expand Zocdoc’s share of marketing spend in a way that improves patient outcomes and experiences. You’ll enjoy this role if you are… Passionate about optimizing complex algorithms for business growth and working with a fantastic team Deeply interested in ML Platform initiatives like building the infrastructure, abstractions, and tools for other ML practitioners Also excited about working on hands-on model development (iterating on features, training runs, and evaluation to ship improved models) Excited by iterating on complex problems with high reward in a fast-paced environment Happy working in a highly collaborative environment, pairing closely with data scientists, backend engineers, sales, and product managers daily. Your day-to-day will include… Designing and building scalable ML infrastructure, including feature stores, data pipelines, and experiment tracking, to streamline the end-to-end model lifecycle and accelerate ML Engineer development Contributing to the development and optimization of Sponsored Results auction algorithms, focusing on improving patient and provider experiences, predictive accuracy, and efficient bid pricing Closely partnering with Sales and Product teams as a fellow business owner to ensure the SPO platform is performing optimally for clients Brainstorming with an amazing team and rapidly shipping new features and scalable code to millions of users Making a meaningful impact as you own and release features that will impact patients, doctors, and team members alike Mentoring peers, with the notion that helping others means learning and growing yourself You’ll be successful in this role if you have… 4+ years of experience building, deploying, and maintaining production ML systems at scale Demonstrated ability to design ML platforms or shared infrastructure Strong background in building scalable algorithms and systems, with a focus on performance and reliability Experience working with predictive models or auction mechanics, especially in the context of digital marketing or ads Proven ability to mentor engineers, helping them grow while delivering solutions aligned with revenue and business outcomes Good understanding of ML concepts and techniques. Experience with training models for production release is a big plus. Experience with languages and tools like Python, Scala, and machine learning frameworks Driven, curious, and continuously seeking to improve products or learn new skills and technologies 5+ years of experience in professional software development A Computer Science or related degree (preferred) Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $208,600—$279,600 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Partner with sales teams to analyze data, design experiments, and translate insights into strategies to improve client revenue. | Requires 6+ years in analytics or data science, proficiency in SQL, Python or R, and experience with experimental design and data visualization tools. | Your Impact on our Mission: The Client Insights Lead Analyst will partner directly with Zocdoc's most strategic Sales pods to deliver analytics that unlock client growth and drive revenue. You'll run analyses and conduct experiments to uncover what truly drives client performance and translate those insights into strategies that unlock client revenue and accelerate Zocdoc's growth. As a trusted advisor to Sales leadership and enterprise clients, you'll quantify the incremental value Zocdoc delivers and guide decisions that grow accounts, improve performance, and maximize profitability. This is a high-visibility role for someone who wants to own the numbers behind growth - designing tests, building ROI models, and using data to shape how Zocdoc and its clients win together. You'll Enjoy This Role If You Are... • Motivated by driving measurable growth for both clients and Zocdoc by translating data insights into revenue-impacting strategies. • Grounded in statistical rigor with a passion for structured testing and real-world experimentation. • Experienced in designing and evaluating experiments that uncover causal drivers of client outcomes. • Skilled at turning complex analyses into clear, actionable business recommendations. • A data storyteller who blends technical depth with commercial impact. • Confident influencing senior stakeholders through compelling, data-driven insights. • Collaborative by nature, thriving alongside Sales teams to embed analytics into client strategy. Your Day-to-Day Is... • Partnering with Sales leads to proactively uncover opportunities that improve client conversion, retention, and revenue outcomes. • Designing, executing, and analyzing experiments that test client and sales hypotheses, measuring impact and uncovering causal relationships. • Leveraging advanced analytics (e.g., regression, segmentation, causal inference) where experiments aren't possible to identify optimization opportunities and track progress over time. • Translating complex analyses into actionable recommendations and narratives that shape account strategy. • Developing analytical frameworks that generate tailored client insights and partnering cross-functionally to evolve and scale them across teams. • Presenting insights to senior Sales stakeholders through clear, compelling visualizations and recommendations. • Engaging directly with clients to present insights when needed, delivering clear narratives that translate complex analyses into actionable recommendations that reinforce Zocdoc's business value. You'll be successful in this role if you have... • BA/BS in Statistics, Economics, Data Science, Computer Science, or a related quantitative field. • 6+ years of experience in analytics, data science, or a related quantitative role using data to drive measurable business impact. • Strong proficiency in SQL and experience using Python or R for statistical analysis and automation. • Deep expertise in experimental design for campaign optimization and performance measurement • Ability to communicate complex analyses clearly to both technical and non-technical audiences, with strong presentation skills and executive presence. • Experience with data visualization tools such as Looker, Tableau, or equivalent to convey insights effectively. • Proven ability to translate analytics into business strategy, driving measurable results and commercial impact across commercial teams. • Comfort with ambiguity and a structured, proactive approach to problem-solving. Benefits: • Flexible, hybrid work environment at our convenient Soho location • Unlimited Vacation • 100% paid employee health benefit options (including medical, dental, and vision) • Commuter Benefits • 401(k) with employer funded match • Corporate wellness program with Wellhub • Sabbatical leave (for employees with 5+ years of service) • Competitive paid parental leave and fertility/family planning reimbursement • Cell phone reimbursement • Catered lunch everyday along with beverages and snacks • Employee Resource Groups and ZocClubs to promote shared community and belonging • Great Place to Work Certified

As a Provider Experience Specialist, you will provide exceptional customer service to healthcare provider partners through various communication channels. You will also upsell features and ensure that providers can easily access the benefits of Zocdoc's platform. | Candidates should possess excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are essential for success in this role. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

As a Provider Experience Specialist, you will provide exceptional customer service to healthcare provider partners through various communication channels. You will also upsell features and ensure providers can effectively utilize Zocdoc's services. | Candidates should have excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are also essential. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

As a Provider Experience Specialist, you will provide exceptional customer service to healthcare provider partners through various communication channels. You will also upsell features and ensure providers can easily access Zocdoc's platform benefits. | Candidates should possess excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are essential for success in this role. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead and grow a diverse engineering team to optimize and scale the Sponsored Results platform, focusing on improving bidding algorithms and driving revenue growth. | Proven experience leading full-stack teams, familiarity with machine learning and cloud environments, strong business acumen, and excellent communication skills. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission As the Senior Engineering Manager for our Sponsored Results team, you will be at the helm of shaping the future of one of Zocdoc's largest growth engines. You will work closely with product, engineering, and sales teams to optimize and scale our Sponsored Results platform, helping to drive revenue growth by improving client bidding strategies and ad performance. Your leadership will empower your team to create full-stack, robust solutions that increase conversion, spend efficiency, and build long-lasting client trust. As a business owner, you will ensure the team focuses on high-impact projects, driving value for clients while optimizing internal processes. You’ll enjoy this role if you are… Passionate about software engineering, machine learning, full-stack development, and building scalable solutions. Driven by results and the business impact of the projects your team works on. Willing to dive into technical details while balancing the broader strategic picture. A mentor who thrives in developing engineers and encouraging them to take ownership. Comfortable working in a fast-paced environment, prioritizing effectively to focus on the most critical initiatives. A strong communicator who can translate complex technical concepts into business-friendly language for stakeholders at all levels. A believer in fostering diverse and inclusive teams that encourage growth and collaboration. Your day-to-day is... Leading, managing, and growing a diverse team of engineers, driving initiatives to improve Sponsored Results' algorithm and bidding mechanisms. Partnering closely with product and sales teams, ensuring technical alignment with business goals and focusing on key client acquisition and retention efforts. Overseeing the development of features aimed at improving user experience and driving better experiences for patients and providers aiming to grow their businesses Supporting both high performance machine learning and full-stack development initiatives, ensuring the engineering team builds solutions with a focus on scale, performance, and reliability. Developing and executing a technical strategy that focuses on business growth, from improving bidding algorithms to driving competition and growth for clients. Championing mentorship, career development, and fostering a culture of continuous improvement within the team. Collaborating with other cross-functional teams to ensure SPO initiatives are well-integrated within the broader Zocdoc platform. You’ll be successful in this role if you have... Success with leading full-stack development teams, particularly in consumer-facing products. Experience with machine learning and advertising platforms is highly desirable. Strong business acumen with a proven track record in driving growth through data-driven decisions and product leadership. Expertise in building and scaling complex systems that impact client success, with a focus on bidding algorithms and auction models. Familiarity with cloud environments (e.g., AWS) and the scalability needs of high-traffic platforms. Excellent communication skills, able to align stakeholders and drive cross-functional collaboration. Entrepreneurial mindset with a focus on ownership, accountability, and high-impact execution. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $230,000—$345,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

As a Provider Experience Specialist, you will deliver exceptional customer service to healthcare provider accounts through various communication channels. You will also upsell features and ensure providers can easily access Zocdoc's platform benefits. | Candidates should possess excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are essential for success in this role. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Provide exceptional customer service to healthcare provider partners through various communication channels. Upsell features and streamline interactions to enhance the overall experience for providers using Zocdoc's platform. | Candidates should possess excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are essential for success in this role. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Provide exceptional customer service to healthcare provider partners through various communication channels. Upsell features and streamline interactions to enhance the overall experience for providers using Zocdoc's platform. | Candidates should possess excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are essential for success in this role. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Provide exceptional customer service to healthcare provider partners through various communication channels. Upsell features and streamline interactions to enhance the overall experience for providers using Zocdoc's platform. | Candidates should possess excellent communication and interpersonal skills, along with customer service experience, preferably in healthcare or technology. Strong problem-solving abilities and attention to detail are essential for success in this role. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… Super-positive and empathetic: you see the best in people and know how to bring it out A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment Passionate about bringing solutions to providers Excited to learn new techniques and systems Your day to day is… Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. Excellent communication and interpersonal skills, both in verbal and written form Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $19.64—$26.92 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead and coach a frontline team to deliver fast, accurate, and customer-centric service while managing live queue operations and resolving escalations. | 2+ years customer-facing experience, strong communication skills, ability to coach and lead, familiarity with CRM and service tools, and a bias to action. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Provider Experience Team Lead, you’ll play a meaningful role in making sure our frontline team is set up for success, allowing them to deliver fast, accurate, and customer-centric service. You’ll be the operational and coaching backbone of your team, ensuring that Zocdoc’s service delivery remains top-tier in order to provide a best-in-class customer experience. You’ll enjoy this role if you are… Personally motivated by helping others succeed and thrive in their roles. Autonomous, urgent, and creative. You genuinely love solving problems in real time and ensuring smooth operations. Highly skilled at coaching and leading through influence rather than authority. Passionate about maintaining a positive and efficient customer experience. A reliable point person and knowledge hub for your team. The kind of person who can balance multiple priorities, from real-time queue management to long-term workflow optimization. Serious about your work, but not about yourself. Let’s face it - the way things happen sometimes, you kind of need a sense of humor. Your day to day is… Sharing ownership of live queue management, ensuring SLAs are met across all channels. Authentically leading and coaching the team through real-time feedback and clear communication. Building and fostering relationships with team members and cross-functional partners to ensure smooth operations. Triaging and resolving escalations while modeling calm, customer-centric problem-solving. Identifying and escalating trends that impact customer experience, processes, or tools. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change. Meaningful (2+ years) experience in a customer-facing environment, with a track record of meeting deadlines. A compassionate but consultative, and confident approach with your team and customers. A fundamental understanding of customer relationship management (CRM) and service tools. The mentality of an owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. The ability to manage conversations and relationships via phone, email, and Slack. Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Base Salary Range $63,000—$80,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead and coach a frontline team to deliver fast, accurate, and customer-centric service while managing live queue operations and resolving escalations. | 2+ years customer-facing experience, strong communication skills, ability to coach and lead, familiarity with CRM and service tools, and a bias to action. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Provider Experience Team Lead, you’ll play a meaningful role in making sure our frontline team is set up for success, allowing them to deliver fast, accurate, and customer-centric service. You’ll be the operational and coaching backbone of your team, ensuring that Zocdoc’s service delivery remains top-tier in order to provide a best-in-class customer experience. You’ll enjoy this role if you are… Personally motivated by helping others succeed and thrive in their roles. Autonomous, urgent, and creative. You genuinely love solving problems in real time and ensuring smooth operations. Highly skilled at coaching and leading through influence rather than authority. Passionate about maintaining a positive and efficient customer experience. A reliable point person and knowledge hub for your team. The kind of person who can balance multiple priorities, from real-time queue management to long-term workflow optimization. Serious about your work, but not about yourself. Let’s face it - the way things happen sometimes, you kind of need a sense of humor. Your day to day is… Sharing ownership of live queue management, ensuring SLAs are met across all channels. Authentically leading and coaching the team through real-time feedback and clear communication. Building and fostering relationships with team members and cross-functional partners to ensure smooth operations. Triaging and resolving escalations while modeling calm, customer-centric problem-solving. Identifying and escalating trends that impact customer experience, processes, or tools. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change. Meaningful (2+ years) experience in a customer-facing environment, with a track record of meeting deadlines. A compassionate but consultative, and confident approach with your team and customers. A fundamental understanding of customer relationship management (CRM) and service tools. The mentality of an owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. The ability to manage conversations and relationships via phone, email, and Slack. Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Base Salary Range $63,000—$80,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead and coach a frontline team to deliver fast, accurate, and customer-centric service while managing live queue operations and resolving escalations. | 2+ years customer-facing experience, strong communication skills, ability to coach and lead, familiarity with CRM and service tools, and a bias to action. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Provider Experience Team Lead, you’ll play a meaningful role in making sure our frontline team is set up for success, allowing them to deliver fast, accurate, and customer-centric service. You’ll be the operational and coaching backbone of your team, ensuring that Zocdoc’s service delivery remains top-tier in order to provide a best-in-class customer experience. You’ll enjoy this role if you are… Personally motivated by helping others succeed and thrive in their roles. Autonomous, urgent, and creative. You genuinely love solving problems in real time and ensuring smooth operations. Highly skilled at coaching and leading through influence rather than authority. Passionate about maintaining a positive and efficient customer experience. A reliable point person and knowledge hub for your team. The kind of person who can balance multiple priorities, from real-time queue management to long-term workflow optimization. Serious about your work, but not about yourself. Let’s face it - the way things happen sometimes, you kind of need a sense of humor. Your day to day is… Sharing ownership of live queue management, ensuring SLAs are met across all channels. Authentically leading and coaching the team through real-time feedback and clear communication. Building and fostering relationships with team members and cross-functional partners to ensure smooth operations. Triaging and resolving escalations while modeling calm, customer-centric problem-solving. Identifying and escalating trends that impact customer experience, processes, or tools. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change. Meaningful (2+ years) experience in a customer-facing environment, with a track record of meeting deadlines. A compassionate but consultative, and confident approach with your team and customers. A fundamental understanding of customer relationship management (CRM) and service tools. The mentality of an owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. The ability to manage conversations and relationships via phone, email, and Slack. Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Base Salary Range $63,000—$80,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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Lead and coach a frontline team to deliver fast, accurate, and customer-centric service while managing live queue operations and resolving escalations. | 2+ years customer-facing experience, strong communication skills, ability to coach and lead, familiarity with CRM and service tools, and a bias to action. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Provider Experience Team Lead, you’ll play a meaningful role in making sure our frontline team is set up for success, allowing them to deliver fast, accurate, and customer-centric service. You’ll be the operational and coaching backbone of your team, ensuring that Zocdoc’s service delivery remains top-tier in order to provide a best-in-class customer experience. You’ll enjoy this role if you are… Personally motivated by helping others succeed and thrive in their roles. Autonomous, urgent, and creative. You genuinely love solving problems in real time and ensuring smooth operations. Highly skilled at coaching and leading through influence rather than authority. Passionate about maintaining a positive and efficient customer experience. A reliable point person and knowledge hub for your team. The kind of person who can balance multiple priorities, from real-time queue management to long-term workflow optimization. Serious about your work, but not about yourself. Let’s face it - the way things happen sometimes, you kind of need a sense of humor. Your day to day is… Sharing ownership of live queue management, ensuring SLAs are met across all channels. Authentically leading and coaching the team through real-time feedback and clear communication. Building and fostering relationships with team members and cross-functional partners to ensure smooth operations. Triaging and resolving escalations while modeling calm, customer-centric problem-solving. Identifying and escalating trends that impact customer experience, processes, or tools. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change. Meaningful (2+ years) experience in a customer-facing environment, with a track record of meeting deadlines. A compassionate but consultative, and confident approach with your team and customers. A fundamental understanding of customer relationship management (CRM) and service tools. The mentality of an owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. The ability to manage conversations and relationships via phone, email, and Slack. Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Base Salary Range $63,000—$80,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

As a Trust & Safety Associate, you will promote patient and provider trust in the platform by detecting, reporting, and acting on abusive user behavior. You will also be responsible for executing Trust & Safety tasks and building structured workflows to maintain the integrity of Zocdoc's marketplace. | Candidates should have at least 1 year of experience in a Trust & Safety, operations, or service role with customer-facing responsibilities. Strong analytical skills, critical thinking, and the ability to communicate complex policies clearly are essential. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Trust & Safety Associate, your mission is to promote patient and provider trust in the platform and protect the integrity of the marketplace by leading your team in detecting, reporting, and acting on abusive user behavior. As a member of this newly formalized function, you’ll be tasked with executing on Trust & Safety tasks as well as helping build additional structured Trust & Safety workflows in order to keep pace with Zocdoc’s rapidly growing and evolving marketplace. Zocdoc’s Trust & Safety Operations function is at the nexus of our Community Standards, partnering with cross-functional teams such as Product, Data, Sales, Service, and Legal to execute on mitigating behavior and content that is out of line with the platform’s standards. As a Trust & Safety Associate, you’ll be responsible for the critical daily operations that determine how well Zocdoc’s marketplace represents its standards. You’ll enjoy this role if you… Are a proactive operator who can bridge the gap between strategic policy and hands-on execution Are a curious problem-solver who enjoys diving into data to uncover trends and patterns Thrive in a fast-paced environment where you can identify issues and quickly communicate insights to the right stakeholders Are personally motivated by seeing your work make a tangible impact on the safety of our users and the integrity of our platform, even if your contributions aren’t in the spotlight Are comfortable navigating varying levels of ambiguity and can stay focused on the task at hand Are confident in engaging in difficult conversations and decisions, especially in writing Are proud of the quality of your work, but don't take yourself too seriously Your day to day is… Applying Zocdoc’s Community Standards to ensure our platform is a safe and respectful environment for all users Investigating complex cases and user concerns, leveraging data and analytical skills to reach well-reasoned decisions. This includes managing high-volume email correspondence and oral communication with both internal and external stakeholders Proactively identifying trends and emerging threats that could put Zocdoc or its users at risk, and escalating key insights to T&S leadership with urgency Providing feedback to T&S leadership and product teams to help improve policies, processes, and tools aimed at addressing bad actors and enhancing the user experience Partnering daily with cross-functional teams like Service, Sales, Product, Legal, and Marketing to execute on the T&S and company-wide mission You’ll be successful in this role if you have… 1+ years of work experience in a hands-on Trust & Safety, operations, or service role with some customer-facing responsibilities Strong written communication skills, with the ability to clearly articulate complex policies and decisions to users via email A highly analytical and data-driven approach to problem-solving and decision-making Excellent critical thinking skills, with the ability to make sound, high-stakes decisions with real consequences Empathy in all situations and resilience, with a deep understanding of user perspectives to navigate and resolve sensitive issues Resourcefulness and adaptability, with a proactive approach to solving ambiguous challenges and a commitment to operational excellence Benefits: Flexible work environment Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $23—$28 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice