Zippy

The HR Coordinator will support People Operations and Talent teams by managing core HR functions, streamlining administrative processes, and ensuring smooth payroll and onboarding operations. This role aims to improve hiring efficiency and enhance the employee experience. | Candidates should be highly organized, detail-oriented, and able to manage multiple priorities. Strong communication skills and a proactive approach to problem-solving are essential in this fast-paced environment. | Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The HR Coordinator/Generalist will play a crucial role in supporting our People Operations and Talent teams by handling core HR functions, streamlining administrative processes, and ensuring smooth payroll and onboarding operations. This role will improve hiring efficiency, enhance the employee experience, and free up senior HR and talent leaders to focus on strategic initiatives. Key Responsibilities: Payroll & Compensation Support Run bi-weekly payroll, salaried payroll, bonus payroll, and termination payroll, with Accounting as a backup when out of office Ensure timecards and PTO requests are approved before payroll processing, including nuanced cases like parental leave or one-off corrections Manage bonus payouts, working with managers to track monthly, quarterly, and annual bonus payments using our master compensation spreadsheet Coordinate with Accounting before each payroll run to verify available funds Instruct Accounting to wire funds, a current requirement with Gusto (subject to change with a new HRIS system) Streamline onboarding workflows, including paperwork, IT setup, and new hire support HR Administration Oversee HR systems and data entry, ensuring accurate employee records Respond to employee inquiries related to benefits, payroll, and company policies Assist with compliance and labor law tasks, such as audits, document collection, and policy adherence People Operations Support Assist with employee engagement initiatives, including surveys, recognition programs, and event coordination Maintain and update employee policies, handbooks, and HR documentation Collaborate with leadership on culture-building initiatives Assist with talent acquisition sourcing during high-volume periods as capacity allows Who You Are Highly organized, detail-oriented, and able to juggle multiple priorities A strong communicator who interacts professionally with employees, candidates, and leadership A proactive problem solver who seeks opportunities to improve HR and payroll processes Adaptable and resourceful, thriving in a fast-paced, high-growth environment Comfortable with numbers, spreadsheets, and payroll-related financial coordination Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. Training & Licensing Support: We invest in your professional growth with resources for training and licensing. Paid Time Off: We offer generous PTO—and we encourage you to use it! Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. Parental Leave: We provide paid parental leave to support you and your growing family. No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

The Bankruptcy and Foreclosure Specialist manages manufactured housing loans in default, focusing on communication with operators and property inspections. This role collaborates with Collections and Loss Mitigation teams to resolve delinquent accounts and ensure property status visibility. | Candidates should have 2+ years of experience in mortgage servicing, default management, or collections, preferably with chattel or manufactured housing loans. Strong organizational skills, attention to detail, and excellent communication abilities are essential. | Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The (Bankruptcy and Foreclosure Specialist) Default Services Specialist supports the management of manufactured housing (chattel) loans in default, with a strong focus on operator communication and property inspection oversight. This role works cross-functionally with the Collections and Loss Mitigation teams to support timely resolution of delinquent accounts, ensure property status visibility, and drive forward key default actions such as voluntary surrenders and abandonment documentation. The ideal candidate is process-driven, proactive, and capable of balancing multiple priorities across external partners and internal departments. Key Responsibilities: Serve as the primary liaison with manufactured home community operators during the default lifecycle—facilitating communication related to occupancy verification, property access, borrower status, and home condition. Collaborate daily with Collections and Loss Mitigation teams to coordinate account status updates, inspection needs, and operator communications related to payment plans, demand letters, and voluntary surrender discussions. Order, track, and review field inspections, ensuring timely execution and flagging any occupancy or condition issues that may impact servicing decisions. Monitor and escalate indicators of abandonment, unauthorized occupants, or unresponsiveness to drive timely property preservation and recovery actions. Support voluntary surrender processing, including operator notification, access coordination, and documentation tracking. Maintain accurate, real-time records of operator communications, inspection outcomes, and borrower status updates within servicing systems. Help standardize inspection workflows, reporting formats, and communication templates to improve default servicing efficiency. Assist Collections team by confirming operator-reported property conditions and verifying occupancy prior to escalation. Partner with Loss Mitigation to validate property status for accounts under active workout review, ensuring alignment on next steps and timelines. Ensure all actions comply with servicing standards, investor guidelines, and applicable state-level chattel loan regulations. Qualifications: 2+ years of experience in mortgage servicing, default management, or collections; experience with chattel or manufactured housing loans strongly preferred. Proven ability to work cross-functionally with internal teams (e.g., Collections, Loss Mitigation) and external stakeholders (e.g., MH community operators, inspection vendors). Strong organizational skills and attention to detail—capable of tracking and managing multiple inspections and operator updates concurrently. Excellent verbal and written communication skills, with a professional and customer-service-oriented approach. Familiarity with default servicing milestones such as demand letters, abandonment, and voluntary surrender processes. Experience using servicing platforms (e.g., FICS) and inspection vendor portals is a plus. Self-motivated, adaptable, and comfortable working in a fast-paced environment. Preferred Traits: Working knowledge of chattel loan repossession and remarketing processes. Familiarity with community/operator engagement practices in the manufactured housing industry. Experience contributing to process improvement or workflow documentation initiatives. Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. Training & Licensing Support: We invest in your professional growth with resources for training and licensing. Paid Time Off: We offer generous PTO—and we encourage you to use it! Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. Parental Leave: We provide paid parental leave to support you and your growing family. No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

Manage and grow client relationships in the manufactured housing dealer channel, drive revenue growth through increased loan applications and funding, provide training and communication on loan processes, track performance metrics, and represent client interests internally. | Requires strong client relationship skills, Salesforce proficiency, sales-oriented mindset, ability to travel extensively, comfort with tech-enabled environments, and preferably some background in mortgage or manufactured housing. | Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The Dealer Guide is primarily focused on managing and strengthening client relationships, educating clients on Zippy's loan processes and technology, and ensuring clear communication of process updates. A significant part of the role involves driving revenue growth by increasing loan applications and funding from clients, while also identifying and communicating any growth barriers to leadership. This position requires diligent performance tracking, particularly in market share metrics, and meticulous management of client data in Salesforce. A profound knowledge of Zippy's loan processes is essential, along with the ability to advocate for clients' interests within the organization. The Dealer Guide is a critical in bridging the gap between clients and Zippy's internal teams, ensuring both client satisfaction and business success. As this is a brand-new team building out a new channel, travel requirements will ramp up over time, ultimately reaching as much as 80% as Zippy expands its dealer footprint. What You'll Do Relationship Owner: Responsible for building, maintaining, and growing the relationship with Zippy’s clients and their key contacts in the manufactured housing dealer channel. Client Success: Responsible for maintaining market share with existing dealers and driving pull-through at their locations. Revenue Growth: Responsible for growing applications and funded loans at any given client. If revenue growth is blocked by Zippy, clearly communicate to leadership the reason for the block (ex: loan product, rates) and quantify the opportunity size to help leadership allocate resources. Training & Enablement: Responsible for on-site and remote training of dealer sales and transactions teams on Zippy’s processes and technology from marketing and application to funding. Communications: Responsible for communicating process updates and changes. Also responsible for helping Zippy’s leadership determine the viability of any changes. Performance Tracking: Responsible for tracking Zippy’s performance with each dealership, primarily but not limited to market share (% of apps and total loans) each month. CRM Management: Responsible for ensuring Salesforce is up-to-date with key contacts at clients and tracking communication (to extent possible) via Salesforce. Ownership of dealer-level and store-level data following the transfer of a client to the Dealer Guide. Zippy Process Knowledge: Responsible for understanding Zippy’s loan process from start to finish including stages, necessary documents, and associated technologies. If unsure, responsible for speaking up and asking for training and help. Process Building: Ability to thrive in a new, fast-evolving channel by helping define territories, establishing the right outreach cadence, and shaping processes that will set the foundation for future teammates. Client Representation: Represent your client’s best interests within Zippy. Communicate their needs and priorities to leadership and to the originations team on specific files when needed. Subject Matter Expert: Deep understanding of Zippy’s process from marketing to application to conditions needed to closing to funding. Ability to answer most client questions quickly and ability to source answers quickly when unsure of answer. Deep Client Understanding: Know a client’s potential funded loans and applications and why Zippy isn’t reaching it at any given time. If Zippy is at max potential with a client, understand that too. Subject matter expert on their clients. This Dealer Guide always knows what is going on with a specific client at any given time and is the client’s first call. Market Awareness & Competitive Positioning: Stay informed on market trends, lending practices, and dealer dynamics to help Zippy maintain a competitive edge. Develop a strong understanding of how Zippy’s offerings compare with competitors and leverage this knowledge to drive dealer success. Compliance & Regulatory Oversight: Ensure dealership operations and loan activities meet Zippy’s standards, legal requirements, and all applicable regulatory guidelines. What You'll Need Driven, motivated, and a go-getter—willing to do what it takes to succeed. Polished presence with high energy; able to command attention in dealership environments while still being personable and approachable Willingness and ability to travel up to 50-70% within an assigned territory Sales-oriented mindset with a focus on relationship building. Highly Curious and skilled at problem-solving including uncovering real issues through discovery calls and in-person visits. Extroverted and relationally oriented, comfortable interacting with clients. Strong proficiency in Salesforce and managing client data through CRM systems. Detail-oriented, quick learner with a “figure it out” mentality. Background in tech-forward environments, mortgage, or tech enablement preferred, with a willingness to learn Zippy’s processes. SaaS experience and the ability to highlight the value of tech products. A personal connection to the manufactured housing (MH) industry is a plus. Prior MLO experience is a plus Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. Training & Licensing Support: We invest in your professional growth with resources for training and licensing. Paid Time Off: We offer generous PTO—and we encourage you to use it! Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. Parental Leave: We provide paid parental leave to support you and your growing family. No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

Manage and grow client relationships, drive revenue growth through increased loan applications, maintain Salesforce CRM data, communicate process updates, and represent client interests internally. | Requires strong Salesforce proficiency, client relationship and revenue growth experience, problem-solving skills, tech-savviness, and preferably mortgage or SaaS background with a sales-oriented mindset. | Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The Community Guide is primarily focused on managing and strengthening client relationships, educating clients on Zippy's loan processes and technology, and ensuring clear communication of process updates. A significant part of the role involves driving revenue growth by increasing loan applications and funding from clients, while also identifying and communicating any growth barriers to leadership. This position requires diligent performance tracking, particularly in market share metrics, and meticulous management of client data in Salesforce. A profound knowledge of Zippy's loan processes is essential, along with the ability to advocate for clients' interests within the organization. The Community Guide is pivotal in bridging the gap between clients and Zippy's internal teams, ensuring both client satisfaction and business success. What You'll Do • Relationship Owner: Responsible for building, maintaining, and growing the relationship with Zippy’s clients and key contacts with our clients. • Client Success: Responsible for maintaining market share with existing clients. • Revenue Growth: Responsible for growing applications and funded loans at any given client. If revenue growth is blocked by Zippy, clearly communicate to leadership the reason for the block (ex: state, rates) and quantify the opportunity size to help leadership allocate resources. • Training & Enablement: Responsible for training on Zippy’s processes and technology from marketing and application to funding. • Communications: Responsible for communicating process updates and changes. Also responsible for helping Zippy’s leadership determine the viability of any changes. • Performance Tracking: Responsible for tracking Zippy’s performance with the client, primarily but not limited to market share (% of apps and total loans) each month. • CRM Management: Responsible for ensuring Salesforce is up-to-date with key contacts at clients and tracking communication (to extent possible) via Salesforce. Ownership of operator and community-level data following the transfer of a client to the Community Guide. • Zippy Process Knowledge: Responsible for understanding Zippy’s loan process from start to finish including stages, necessary documents, and associated technologies. If unsure, responsible for speaking up and asking for training and help. • Client Representation: Represent your client’s best interests within Zippy. Communicate their needs and priorities to leadership and to the originations team on specific files when needed. • Subject Matter Expert: Deep understanding of Zippy’s process from marketing to application to conditions needed to closing to funding. Ability to answer most client questions quickly and ability to source answers quickly when unsure of answer. • Deep Client Understanding: Know a client’s potential funded loans and applications and why Zippy isn’t reaching it at any given time. If Zippy is at max potential with a client, understand that too. Subject matter expert on their clients. This Community Guide always knows what is going on with a specific client at any given time and is the client’s first call. What You'll Need • Driven, motivated, and a go-getter—willing to do what it takes to succeed. • Sales-oriented mindset with a focus on relationship building. • Highly Curious and skilled at problem-solving including uncovering real issues through discovery calls. • Extroverted and relationally oriented, comfortable interacting with clients. • Strong proficiency in Salesforce and managing client data through CRM systems. • Detail-oriented, quick learner with a “figure it out” mentality. • Background in tech-forward environments, mortgage, or tech enablement preferred, with a willingness to learn Zippy’s processes. • SaaS experience and the ability to highlight the value of tech products. • A personal connection to the manufactured housing (MH) industry is a plus. Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: • Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. • Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. • Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. • Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. • Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. • Training & Licensing Support: We invest in your professional growth with resources for training and licensing. • Paid Time Off: We offer generous PTO—and we encourage you to use it! • Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. • Parental Leave: We provide paid parental leave to support you and your growing family. • No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. • Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. • Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: • Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. • Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. • Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. • Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. • Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. • Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. • Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

The Default Services Specialist manages manufactured housing loans in default, focusing on communication with operators and overseeing property inspections. This role collaborates with Collections and Loss Mitigation teams to resolve delinquent accounts and ensure property status visibility. | Candidates should have 2+ years of experience in mortgage servicing, default management, or collections, preferably with chattel or manufactured housing loans. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role. | Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The Default Services Specialist supports the management of manufactured housing (chattel) loans in default, with a strong focus on operator communication and property inspection oversight. This role works cross-functionally with the Collections and Loss Mitigation teams to support timely resolution of delinquent accounts, ensure property status visibility, and drive forward key default actions such as voluntary surrenders and abandonment documentation. The ideal candidate is process-driven, proactive, and capable of balancing multiple priorities across external partners and internal departments. Key Responsibilities: Serve as the primary liaison with manufactured home community operators during the default lifecycle—facilitating communication related to occupancy verification, property access, borrower status, and home condition. Collaborate daily with Collections and Loss Mitigation teams to coordinate account status updates, inspection needs, and operator communications related to payment plans, demand letters, and voluntary surrender discussions. Order, track, and review field inspections, ensuring timely execution and flagging any occupancy or condition issues that may impact servicing decisions. Monitor and escalate indicators of abandonment, unauthorized occupants, or unresponsiveness to drive timely property preservation and recovery actions. Support voluntary surrender processing, including operator notification, access coordination, and documentation tracking. Maintain accurate, real-time records of operator communications, inspection outcomes, and borrower status updates within servicing systems. Help standardize inspection workflows, reporting formats, and communication templates to improve default servicing efficiency. Assist Collections team by confirming operator-reported property conditions and verifying occupancy prior to escalation. Partner with Loss Mitigation to validate property status for accounts under active workout review, ensuring alignment on next steps and timelines. Ensure all actions comply with servicing standards, investor guidelines, and applicable state-level chattel loan regulations. Qualifications: 2+ years of experience in mortgage servicing, default management, or collections; experience with chattel or manufactured housing loans strongly preferred. Proven ability to work cross-functionally with internal teams (e.g., Collections, Loss Mitigation) and external stakeholders (e.g., MH community operators, inspection vendors). Strong organizational skills and attention to detail—capable of tracking and managing multiple inspections and operator updates concurrently. Excellent verbal and written communication skills, with a professional and customer-service-oriented approach. Familiarity with default servicing milestones such as demand letters, abandonment, and voluntary surrender processes. Experience using servicing platforms (e.g., FICS) and inspection vendor portals is a plus. Self-motivated, adaptable, and comfortable working in a fast-paced environment. Preferred Traits: Working knowledge of chattel loan repossession and remarketing processes. Familiarity with community/operator engagement practices in the manufactured housing industry. Experience contributing to process improvement or workflow documentation initiatives. Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Washington. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. Training & Licensing Support: We invest in your professional growth with resources for training and licensing. Paid Time Off: We offer generous PTO—and we encourage you to use it! Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. Parental Leave: We provide paid parental leave to support you and your growing family. No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.