Ziply Fiber

Manage pole attachment agreements, ensure regulatory compliance, and coordinate with utilities and internal teams to optimize network deployment. | Minimum 3 years managing pole attachment agreements, expertise in FCC regulations, negotiation skills, and project management experience. | Position Title: Joint Use Administrator Base Salary: $75,000 to $120,000 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: • Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. • Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. • Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. • Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Joint Use Administrator is responsible for securing, negotiating, and managing agreements that authorize communications providers to attach facilities to poles owned by electric utilities, telecommunications companies, and municipalities. The role aligns legal, regulatory, engineering, construction, and financial requirements to enable timely network deployment while ensuring compliance with federal, state, and local rules (e.g., FCC pole attachment regulations, state commission rules, NESC), safeguarding safety and reliability, and optimizing cost, schedule, and risk. This role serves as the primary liaison among utilities, internal network engineering and construction teams, external attachers, and municipal authorities to drive end-to-end attachment lifecycle performance. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Regulatory Compliance & Governance • Ensure adherence to Federal Communications Commission (FCC) and state pole attachment regulations, local ordinances, franchise requirements, and National Electrical Safety Code (NESC) safety codes; track regulatory changes and embed them into templates and playbooks. • Develop, document, and update Standard Operating Procedures (SOPs) for all key attachment processes to ensure consistency, compliance, and efficiency. Agreements, Rates & Financial Alignment • Participate in negotiations of new pole attachment and joint use agreements, amendments, and renewals; align deal structures with deployment goals and capital plans. • Validate rental rate models (e.g., Federal Communications Commission (FCC) cable/telecom formulas or state-specific methodologies), evaluate carrying charges, allocate common space, and support budgeting and accruals for make-ready and recurring fees. Application Management & Issue Resolution • Create and maintain checklists of required application materials, track and communicate timelines for the application process, prepare and deploy collateral to address deviations from agreed-upon timelines. • Address clearance, capacity, safety, and cost allocation disputes; drive remediation plans, coordinate escalations with utilities and regulators, and document positions to support settlements. Cross‑Functional Execution, Reporting & Continuous Improvement • Interface with internal teams to synchronize scope, timelines, and budget; ensure contract terms align with field practices and build methods. • Produce dashboards on application cycle times, make-ready throughput, and compliance metrics, lead business reviews with utilities and internal stakeholders. • Continuously improve attachment workflows, digitize tracking and routing, and train internal teams and vendors on contract terms, safety standards, and documentation requirements. Other Duties • Performs other duties as required to support the business and evolving organization. Required Qualifications: • High school diploma or GED. • Minimum three (3) years managing pole attachment and joint use agreements. • Demonstrated expertise with Federal Communications Commission (FCC) pole attachment regulations, relevant state commission rules, local right-of-way (ROW) and franchise requirements, and National Electrical Safety Code (NESC). • Ability to participate in negotiations, manage contracts, and implement standard operating procedures. • Hands-on experience with attachment applications, utility portals, timeline management, and remediation plans for deviations. • Experience preventing and resolving disputes involving clearance, capacity, safety, cost allocation, and timeline escalations, including coordination with utilities and regulators. • Demonstrated ability to effectively communicate both orally and written. • Project management experience and the ability to manage priorities of projects in relation to resources, processes, timeliness, and the ability to multi-task in competing projects. • Ability to conduct formal meetings and make group and executive presentations and conduct training sessions. • Ability to communicate professionally with internal and external teams. Knowledge, Skills, and Abilities: • Ability to work independently and collaboratively in a fast-paced environment, applying sound judgment and strong reasoning skills across a variety of situations. • Ability to multi-task and collaborate effectively with other personnel to meet deadlines. • Strong verbal and written communication, attention to detail, and organizational skills. • Ability to work within critical deadlines. • Ability to adjust to rapidly changing priorities and schedules. • Ability to provide excellent customer service. • Ability to travel up to 25% of the time. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.