ZINC Zillow, Inc.

Lead and define the search, discovery, and evaluation experience for a real estate marketplace using AI and personalization. | 6+ years in digital product management with expertise in search relevance, AI/ML personalization, experimentation, and cross-functional leadership. | About the team StreetEasy is the most-used local real estate platform in New York City, building a customer-centric marketplace that simplifies one of the country's most complex housing markets. The Search & Evaluate PM owns the core discovery and shopping experience—the search, browse, compare, and evaluate flows—which is where most user time is spent and where critical signals are generated to power the rest of our product ecosystem. About the role We are seeking a visionary Senior Product Manager to redefine the search, discovery, and evaluation landscape across StreetEasy’s buying and renting marketplace. This is a high-impact opportunity to modernize our core experience by bringing cutting-edge AI and deep personalization to create a singular, exceptional end-to-end shopping journey—from initial search and comparison to saving, sharing, and selecting “the one”. You will empower users to build confidence through sophisticated, seamless flows that transform raw behavioral signals into the engine for growth, intelligent segmentation, and precision agent matching. If you are ready to combine your customer obsession with AI product fluency to build the future of NYC real estate, we want you on our team. You Will Get To Define and drive the search and shopping strategy for StreetEasy across web, iOS, and Android, from initial query through listing and building evaluation to finding “the one”. Build personalized shopping experiences using smart defaults, targeted nudges, and AI-assisted exploration. Own the property evaluation pages and experience, helping users navigate NYC-specific nuances like co-op policies and pricing. Optimize the shopping journey, including browsing, comparing, saving, and sharing listings. Lead the experimentation and deployment of AI-powered personalization and recommendation models, partnering with engineering and data science to translate behavioral signals into measurable improvements for search and discovery. Balance innovation with the trust and accuracy StreetEasy's audience expects, ensuring new experiences meet high standards for data quality and reliability. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 6+ years of digital product management experience (3+ years focused on search, discovery, or content relevance in a dual-sided marketplace). Deep technical expertise in search relevance, ranking, and AI/ML-powered personalization systems, defining requirements for core platform and experimentation infrastructure. Fluency in managing behavioral data as a core product input that powers personalization and agentic systems. Proven track record of optimizing complex consumer flows through rigorous A/B testing and experimentation, driving measurable outcomes from clear hypotheses. Exceptional cross-functional leadership, consistently aligning Engineering, Design, Data Science, and business stakeholders through clear product vision and compelling storytelling. Experience managing the tension between optimizing the organic user experience and successfully integrating advertising products without compromise. Analytical, structured thinker who thrives in ambiguity and moves quickly from insight to execution. We value unique perspectives and non-traditional backgrounds — we encourage you to apply if you bring transferable skills or relevant experiences that can help us build the future of real estate. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Design and build cloud infrastructure and developer platforms to improve developer experience and CI/CD pipelines. | 5+ years software engineering experience, knowledge of SDLC, containerized apps, Kubernetes, Infrastructure as Code, automation tooling, scripting languages, CI/CD concepts, and collaboration skills. | About the team The Developer Experience Delivery Engineering team is responsible for the design, development, maintenance and operation of the systems and tools that enable all Zillow Group engineers to build, test, deploy and ship features to our customers. Our team is at the forefront of adopting new technologies and processes which create company wide standards for product development teams. It is a broad area of ownership that has a critical impact on the quality and efficiency of all software development at Zillow Group. About the role As a Senior Software Developer in the DevEx Delivery Engineering organization you will have a key role in helping Zillow Group design and build cross company platforms so we can transform developer experience for our engineers. You will design and build critically important cloud infrastructure (across web, backend services, and mobile applications) and solve core infrastructure problems using modern cloud-native software development best practices to enable developers to efficiently deploy new and existing applications quickly and easily. You will troubleshoot and resolve problems with third party and custom build software. You will mentor other engineers on our team and help set the direction for how we build and evolve our platforms. You Will Get To Lead and evolve the roadmap for Zillow’s CI/CD execution platform, including opportunities to apply AI to improve platform operations, triage, and decision-making. Own and operate build, deployment, and runner infrastructure across web, services, and mobile platforms, ensuring it is reliable, scalable, and secure. Partner closely with iOS and Android stakeholders to support mobile-specific build infrastructure needs and improve reliability and performance for mobile workflows. Develop and maintain infrastructure as code (IaC) using Terraform Manage and maintain cloud infrastructure on AWS or other cloud providers Improve developer productivity by reducing CI feedback time, queue delays, and infrastructure-related build failures. Monitor and analyze system performance metrics to optimize performance and capacity utilization Mentor and provide technical guidance to junior members of the team This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of software engineering experience, or equivalent experience, with a track record of owning production systems. Strong understanding of SDLC principles, architecture and operations. Knowledge of containerized applications and Kubernetes Familiarity with iOS and/or Android build ecosystems and the constraints they introduce for CI environments. Experience with Infrastructure as Code tools (Terraform) and processes. Experience with automation tooling (SaltStack, Ansible, Puppet, etc.) Experience scripting/coding with Python, Java and/or Go. Experience with CICD concepts and solutions (Gitlab, Jenkins, Spinnaker, Github). Experience with varying deployment strategies (Blue/Green, Canary, Progressive Delivery) Practical experience applying AI to engineering workflows, such as failure analysis, anomaly detection, or workflow optimization, with an understanding of safe and responsible adoption. Strong collaboration and communication skills to interact with audiences and drive alignment and progress with relevant stakeholders. Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead vision and strategy for customer experience technology and AI-powered support platforms to improve operational efficiency and partner satisfaction. | Requires 10+ years product management experience focused on support products or customer experience technology, expertise with Salesforce and Zendesk, and strong leadership and analytical skills. | About the team Zillow Rentals is building a best-in-class, vertically integrated marketplace that connects renters with property owners and managers, making it easier to move from one home to the next—from large-scale multifamily communities to single-family homes. We provide advertising solutions and a complete set of digital tools that help partners market their properties, identify prospective tenants, sign leases, and collect payments, delivering a streamlined end-to-end online experience. This is a high-growth, high-priority area for Zillow and an opportunity to drive meaningful impact and outcomes. Our team includes applied scientists, engineers, designers, researchers, and product managers who work closely with teams across Zillow to deliver trusted, tailored experiences for millions of customers. About the role As the Principal Product Manager of Customer Experience Technology you will lead the vision and strategy for the technology and intelligence layer that powers Zillow Rentals’ customer success engine. You will define the long-term roadmap for a unified support stack that brings together industry-leading platforms like Salesforce and Zendesk with AI agents and large language model (LLM)–powered experiences. This is a high-impact leadership role focused on turning Support into a strategic advantage by driving significant operational efficiency and outstanding partner satisfaction, in close collaboration with cross-functional leaders. In this role you will: Architect the Support vision by defining and executing a roadmap that transitions Zillow Rentals from reactive ticketing to a proactive, AI-first support model. Lead the strategy and implementation of AI agents and LLM-powered self-service tools to increase support deflection while maintaining high customer satisfaction (CSAT) scores. Own the “buy vs. build” and consolidation strategy for core platforms such as Salesforce and Zendesk, ensuring seamless data and workflow integration between Sales and Support. Design and scale an onboarding framework that balances speed-to-live for new partners with high-quality listings and a strong end-to-end renter experience. Define and monitor “North Star” support metrics (for example, cost-per-resolution, support impact on customer lifetime value (LTV), and AI accuracy) and deliver clear, executive-level insights to senior leadership. Partner closely with Engineering, Data Science, and Product teams so Voice of the Customer insights from Support directly influence the Zillow Rentals product roadmap. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Deep expertise with Salesforce and Zendesk, including integrations, configurations, and workflow best practices. 10+ years of product management experience with a strong focus on support products, business operations, or customer experience (CX) technology, or equivalent experience leading complex CX platforms. Proven track record of deploying automated support solutions or AI-driven chatbots at scale, ideally in a two-sided marketplace serving both renters and partners. Sharp analytical and modeling skills that enable timely, data-driven recommendations and clear prioritization across multiple high-impact workstreams. Excellent written and verbal communication skills, including the ability to convey complex ideas concisely to diverse, senior audiences. Strong executive presence with a demonstrated ability to lead, influence, and drive alignment without direct authority. Outstanding collaborator with strong organizational and time management skills, able to prioritize multiple initiatives and deliver results in fast-paced environments. Strong consultative skills, including insight gathering, problem solving, analytics, strategy development, facilitation, and consensus building. Experience in online marketplaces, real estate, or a similar industry is a plus. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead design and implementation of full-stack internal products, collaborating with stakeholders to optimize operations and mentor engineers. | 5+ years professional software development with full-stack experience in JavaScript, React, TypeScript, API building, and technical leadership. | About the team The Data Engineering & Enterprise Tools team powers Zillow Rentals by delivering mission-critical sales tools and analytics solutions. We bridge the gap between complex data and daily action by partnering closely with Sales, Operations & Business partners to turn their workflows into scalable, intuitive, and reliable internal products. About the role As a Senior Software Development Engineer, you will lead the end-to-end delivery and ongoing support of full-stack internal products for Zillow Rentals and related businesses. You will collaborate closely with leadership, end users, and your colleagues to deploy products that optimize daily operations and uncover new business insights. You Will Get To Design and implement new features across the stack, from React-based front-ends to services and data-access layers that support Zillow Rentals. Build and maintain internal web applications and APIs that power analytics workflows, sales enablement tools, and reporting experiences for internal stakeholders. Collaborate with analytics, sales, operations, and other partners to understand their processes and translate requirements into intuitive, reliable internal products. Elevate code quality and engineering standards through thoughtful code reviews, technical discussions, and advocacy for best practices. Mentor other engineers, share knowledge, and contribute to an inclusive, collaborative team culture. Participate in design and architecture discussions to help shape the long-term direction of our internal tooling ecosystem. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You have 5+ years of professional software development experience, including building full-stack applications using modern JavaScript (ES6+), React, and TypeScript on the front end. You have experience building APIs, GraphQL endpoints, and services using one or more of: Python, Java and you are comfortable working across service boundaries. You are experienced with both relational and non-relational databases and can choose appropriate data storage strategies for different use cases. You are highly skilled with modern development practices for designing, delivering, debugging, and maintaining front-end user interfaces and back-end software systems (for example: automated testing, observability, CI/CD). You have built or supported internal tools, customer-facing analytics experiences, or CRM-adjacent applications for business stakeholders such as Sales, Operations, Analytics, or Finance. You have a track record of technical leadership, mentoring, and influencing engineering direction beyond your immediate team. You care deeply about strong engineering practices in systems design, testing, code quality, and maintainability across the broader engineering organization. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead a team to develop measurement strategies and scalable analytics for Zillow's Elevate ads business, influencing senior stakeholders and driving business impact. | 8+ years in data science or marketing analytics with 2+ years managing data scientists, strong technical skills in SQL and Python/R, and experience in digital advertising measurement and experimentation. | About the team Marketing Analytics & Data Science helps Zillow make better decisions through data-driven insights, experimentation, and scalable measurement solutions. This team partners closely with Marketing, Product, and Engineering to improve budget allocation, measure business impact, and support growth across Zillow’s marketplace, including the Elevate ads business. About the role Zillow is seeking a Manager, Data Science to lead a high-impact team within Marketing Analytics & Data Science. In this role, you will shape measurement strategy for Zillow’s Elevate on-site ads business while helping connect that work to broader brand and performance marketing measurement. This is a people-first leadership role with strong technical depth, offering the opportunity to grow a talented team, influence senior stakeholders, and drive meaningful business impact through marketing science, experimentation, and scalable analytics. You Will Get To Lead measurement strategy for Zillow’s Elevate on-site ads business, including KPIs, advertiser value, pricing and placement insights, and revenue impact. Build and scale incrementality, lift testing, and experimentation frameworks across advertiser segments, markets, and product surfaces. Connect Elevate measurement to Zillow’s broader marketing science ecosystem, including MMM, attribution, forecasting, and budget allocation decisions. Manage, coach, and grow a high-performing team of data scientists through clear expectations, feedback, hiring, and career development. Set technical direction for scalable, production-ready analytics and modeling systems in partnership with Data Engineering. Influence leaders across Product, Commercial, and Marketing by translating technical findings into clear business recommendations. Lead through ambiguity by balancing rigor and speed, including contributing hands-on to high-leverage problems when needed. Drive thoughtful adoption of AI-enabled tools in ways that improve productivity while maintaining quality, governance, and data integrity. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,500.00 - $256,500.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,500.00 - $243,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Who You Are You have 8+ years of experience in data science, applied science, marketing analytics, or advertising analytics. You have 2+ years of experience managing and developing data scientists. You bring experience in an on-site advertising or digital ads environment, with ownership of measurement, experimentation, or monetization analytics. You have strong knowledge of incrementality, lift testing, advertiser reporting, and performance optimization. You have experience working with large-scale behavioral, clickstream, or marketplace datasets. You are proficient in SQL and either Python or R. You have experience partnering with Product, Commercial, and Marketing stakeholders, and you can communicate effectively with senior leaders. You have experience connecting MMM, experimentation, attribution, or forecasting into a cohesive measurement approach. Experience with advertising platform growth, pricing or forecasting analytics, legacy measurement modernization, privacy-related measurement changes, or tools such as Databricks, Snowflake, Airflow, or dbt is a plus. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Drive sales performance through data analysis, collaborate cross-functionally, develop sales tools, and execute headcount and territory planning. | 8+ years in sales operations or related fields, advanced technical skills in SQL and data visualization, experience with CRM systems, and strong program management and communication skills. | About the team Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group. About the role Zillow Home Loans is seeking a highly analytical, strategic, and collaborative individual to act as a key contributor to the Sales Operations and Planning team within Sales Operation, reporting to the Senior Manager of Sales Operations and Planning. This team will be focused on data-driven decision-making to optimize performance for our sales organization. This role is pivotal in driving business insights, shaping sales strategies, and enabling data fluency across sales leadership, broader Business Operations, and our support functions. You will work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance our mortgage sales effectiveness and support Zillow’s broader mission to simplify real estate transactions. What you’ll do: Stakeholder Collaboration: Support the preparation of presentations and data summaries for senior stakeholders, helping turn insights into business actions. Cross-functional Partnership: Work cross-functionally with Sales, Finance, Marketing, and Product teams to translate analytical recommendations to frontline sales action. Sales Performance: Deliver actionable insights through data analysis, enabling sales leaders to monitor performance and identify opportunities for improvement. Work independently to lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements. Sales Tooling: In partnership with Data Science, contribute to the development of self-serve tools that increase visibility into sales performance for reps and leaders on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement. Headcount & Territory Planning: Execute headcount and territory planning models that help optimize regional resource allocation. Analyze workload distribution and recommend adjustments to support balanced growth and efficiency. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 8+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting 3+ years of experience as a sales operations professional with experience working with a high velocity, high volume sales team Expertise in sales analytics or revenue operations; experience in the mortgage, fintech, or high-growth SaaS industries preferred Experience partnering with front-line sales leaders to drive sales performance and operational excellence Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact Advanced knowledge of SQL, Excel, and data visualization tools (e.g., Tableau, Power BI); familiarity with Python or R is a plus Solid understanding of CRM systems (e.g., Salesforce), contact center metrics, and customer lifecycle analytics. First-principles thinker (e.g., ability to question how we are working rather than simply executing) Excellent written and verbal communication with strong executive presence An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Bachelor’s degree required, MBA preferred Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead strategic business operations and program management for engineering, including budget and headcount planning, operational reviews, and cross-team alignment to drive execution and organizational growth. | 10+ years in technical program or business operations roles with experience managing budgets, vendor spend, headcount planning, strong communication skills, and familiarity with engineering leadership and SDLC. | About the team Customer Fulfillment Engineering (CFE) builds the platforms and experiences that power Zillow’s end-to-end transaction ecosystem across our Buying, Agent, Mortgage, and broader Real Estate business units. We partner closely with Product, Marketing, Finance, Design, and Shared Services to deliver reliable, scalable, and elegant customer solutions. We are a technology-driven organization committed to operational excellence, continuous improvement, and a customer-first mindset. Our work spans systems, services, and strategic transformation initiatives across Zillow Group. About the role We are hiring a Senior Principal Program Manager, Business Operations (BizOps) to serve as a strategic leader supporting the SVP of Customer Fulfillment Engineering. This role is a critical force multiplier, accountable for driving operational rigor, budget management, enabling cross-functional alignment, and leading strategic programs across engineering and the broader Zillow ecosystem. You’ll orchestrate the business rhythms of the organization—financial planning, headcount management, operational reviews, and strategic initiative tracking—while acting as the connective tissue across Engineering, Finance, Product, and other partner teams. This is a high-impact individual contributor role that requires strategic thinking, operational excellence, strong cross-functional influence, and a relentless bias for execution. You will shape and scale how our engineering organization plans, executes, and grows. What You'll Do Act as a trusted partner to the SVP of Engineering, driving prioritization, clarity, and accountability across the leadership team. Design and run engineering and operational rhythms: planning, strategic reviews, portfolio health assessments, OKR alignment, and budget/headcount planning. Own program design and execution for top-priority engineering and cross-functional initiatives (e.g., SDLC optimization, platform investments, org-wide tooling adoption). Drive cross-team integration and visibility across large engineering organizations and stakeholder groups, ensuring smooth adoption of shared frameworks and standards. Manage the operating and capital expenditure (OpEx/CapEx) budget in partnership with Finance (FP&A) and Procurement, including vendor/cloud infrastructure tracking. Identify and remove organizational friction points, streamlining reporting, metrics, decision-making processes, and communications across the team. Provide executive-ready insights, dashboards, and program updates that drive data-informed decisions and alignment across senior leadership. Facilitate change management for high-impact engineering initiatives, from strategy definition to implementation and scaling. Foster a high-trust, collaborative culture by connecting dots across teams and surfacing challenges/opportunities before they escalate. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $214,100.00 - $341,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $203,400.00 - $324,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You are a strategic operator, servant leader, and systems thinker. You know how to connect vision to execution, and you take pride in being the person leadership counts on to turn big, complex ideas into scalable action. Must-Have Qualifications 10+ years of experience in technical program management, engineering operations, strategic business operations, or chief-of-staff-type roles in high-growth tech environments. Strong background in working with engineering leadership and understanding the software development lifecycle (SDLC), technical architecture, and product delivery. Demonstrated success leading and scaling business operations or program portfolios in a fast-paced, cross-functional organization. Experience managing organizational budgets, vendor spend, and headcount planning in partnership with Finance and Procurement. Excellent written and verbal communication skills with the ability to distill complexity and influence across executive and peer stakeholders. Comfortable with ambiguity, highly self-motivated, and energized by solving complex organizational challenges. Deep experience with portfolio management tools, OKRs, reporting systems, and cross-organizational communication frameworks. Strong analytical and data-driven mindset—able to develop and present metrics that guide decision-making and accountability. Known for bringing energy, clarity, and structure to teams, you are trusted to represent senior leaders with integrity and insight. Preferred Qualifications Bachelor’s degree in Engineering, Business, or a related field. An MBA or a technical graduate degree is a plus. Prior experience supporting engineering leaders in a chief-of-staff or strategic BizOps capacity. Familiarity with large-scale software infrastructure, platform services, or enterprise systems is a strong advantage. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Build and innovate capacity planning and forecasting models, optimize staffing strategies, collaborate with cross-functional teams to align on costs, and improve operational efficiency in a contact center environment. | 3-5 years forecasting and capacity planning experience in multi-channel contact centers, proficiency with workforce management tools, strong Excel skills, financial and business acumen, and ability to work independently in ambiguous environments. | About the team The Senior Capacity Planning Analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results! About the role The Senior Capacity Planning Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans. You Will Get To: Build capacity planning and forecast models from the ground up Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics Report out on interval, daily, weekly and monthly performance against plan Other duties and responsibilities as assigned This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $77,200.00 - $123,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred 3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment Experience using workforce management applications to assist with planning processes (preferably using Aspect) Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources Strong financial and business sense, and ability to demonstrate analytical capability Proficiency in planning using productive hours models to optimize workforce efficiency Experience collaborating with outsourced vendors to enhance operational performance Able to work independently and creatively in ambiguous environments Excellent verbal and written skills High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transfe Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Design AI language and interaction patterns, collaborate with AI product and science teams, advocate for ethical and user-centered content, and lead multiple projects independently. | 8+ years content design or strategy experience, expertise with AI/ML-powered products and prompt design, strong communication and collaboration skills, and experience with content governance and user testing. | About the team The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design ZXD is a multidisciplinary team of user experience practitioners, including research, design, and content. Content design is a distinct team within the greater design organization. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it. This role will be Zillow’s first Model Designer. About the role Zillow is reimagining how people buy, sell, rent, and tour homes — and AI is key to that reinvention. We’re looking for a Model Designer to partner with our AI Product and Science teams to design the language and interaction patterns behind intelligent, user-centered experiences. In this role, you’ll contribute to some of Zillow’s most innovative product work. You’ll shape how our AI communicates, behaves, and earns user trust — especially as we develop new ways for users to interact with Zillow. And you’ll work on cutting-edge AI tools that help millions of users and thousands of real estate agents. Responsibilities Add new AI/ML/LLM deep expertise to the Content Design team, and advocate for Model Design as an emerging discipline across Zillow Partner with other content subject experts to optimize AI and ensure a cohesive approach across all our products. Work inside collaborative prompt development loops, evaluating AI behavior, iterating on language, and influencing system design Design and test prompts that align AI output with Zillow’s voice, product goals, legal compliance, and user needs Collaborate with researchers and data scientists to to understand, predict, and assess model behavior Partner with the broader Content Design team to define how Zillow’s voice and tone show up in AI-generated and AI-assisted experiences Champion governance and ethical design through clarity, accuracy, tone, inclusive language, and user transparency Participate in design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing Present content design work and regularly engage with partners for feedback Lead multiple projects independently and deliver high-quality work on time Contribute, learn, grow, and have fun This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are Strong communication and collaboration skills 8+ years as a content designer, product content strategist, or similar role Experience working on complex or emerging technologies, especially AI/ML-powered products Experience with prompt design, conversational UI, or content governance for generative AI Skilled at working across ambiguity, simplifying technical concepts, and advocating for clarity Strong portfolio that showcases thoughtful language, structured content systems, and strategic product thinking that gets meaningful results for customers and business Experience working optimally with diverse, cross-functional teams, especially design, product, research, data science, and engineering Comfortable working in Figma, collaborating in Jira/Confluence, and testing language via prototypes or experiments Experience presenting strategies to partners and advocating for user needs Experience translating hard-to-understand concepts into clear, user-friendly language Experience with A/B testing, usability testing, and other methods of evaluating quality Experience developing standards, processes, and guidelines to help teams do better work Experience providing content mentorship to help others meet content quality standards Experience making effective decisions and managing multiple projects at once Expertise with content strategy, product narrative, and information architecture Expertise with writing, voice and tone development, and standards for inclusive content Examples of critical thinking, creativity, risk-taking, and problem solving in design projects Content Design in ZXD Content designers play an integral role in the design process by providing strategic direction and crafting outstanding content for consumers and business partners. You'll also collaborate with an experienced team. Every content designer reports to a content design manager, who supports your growth and development. Team members share work and provide helpful guidance to one another, define inclusive content principles, and contribute to improving content quality. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Design and deliver AI learning experiences, lead demos and workshops, drive AI adoption and enablement across the enterprise. | 6+ years technical experience, direct AI tool usage, ability to simplify and teach AI concepts, strong facilitation and communication skills, experience driving organizational change. | About the team As AI transforms how we work, we’re looking for a technically skilled and facilitation-savvy professional to join our Technical Talent Development team as we scale AI applications and leverage across the enterprise. In partnership with our AI leaders, this role will lead the design and delivery of AI-related learning experiences, ranging from live demos and hands-on workshops to team-specific enablement sessions. About the role Unlike traditional L&D roles, this position requires deep curiosity and competence in AI tools and techniques — especially generative AI — along with the ability to simplify complex topics, engage diverse, international audiences, and drive real-world application. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You are passionate about technology and eager to see others embrace AI as you have. Maybe you are currently an engineer who uses Cursor and Codium to increase your output and work more efficiently. Maybe you are a technical product manager who is deep into Replit and leads workshops for your peers to help them increase their skillsets. This role offers an opportunity to leverage your technology background in a different way - to help us create an AI-powered organization and build for the future. What You’ll Do: Partner with the Head of AI, Tech Talent Development team, and business leaders to define and deliver our enterprise AI learning strategy. Build an AI enablement and change management strategy to increase AI quotient and velocity across the enterprise and more deeply within our technical organizations. Design and facilitate engaging, scalable, hands-on learning experiences that build AI understanding, confidence, and velocity across the organization. Leverage AI tools in new ways to deliver scrappy, creative, and just-in-time development solutions in easy to digest formats. Lead live demos, practical workshops, and team-specific enablement sessions on AI tools and use cases for multiple teams per week. This includes a wide-variety of clients across the enterprise (sales, tech, shared services, etc) Support teams in identifying opportunities to pilot and implement AI solutions in their work. Curate and continuously evolve a toolkit of AI learning resources — including internal playbooks, prompts, and training guides. Translate complex AI concepts into accessible, actionable learning for both technical and non-technical audiences in our most strategic functions: Product, Engineering, Marketing, and Design (PEMD). Stay on the leading edge of AI trends and tools; synthesize developments into relevant, timely learning content. Contribute to nurturing “AI champions” across departments to scale adoption organically, providing them with resources and facilitation support to amplify impact within their teams. Stay on top of trends, how other companies are scaling AI and recommend ways that Zillow can improve the way we are educating employees and managers to enable them with AI. What You Bring: 6+ years of experience in a technical environment (engineering, technical product management, etc) Direct experience using AI tools (e.g., ChatGPT, Claude, Copilot) and applying them to real-world workflows in cross functional teams Familiarity with prompt engineering, LLMs, or AI use case development Proven ability and passion to simplify and teach complex technical topics - formally or informally - across technical and non-technical audiences Strong facilitation or storytelling skills; confident leading demos, build internal how-to guides, or hosting team workshops Experience driving org-wide change, enablement, or tool adoption at scale, ideally in fast-moving and/or matrixed environments Comfort working scrappily and iteratively - adapting formats (Slack threads, videos) to meet people where they are A curious, self-starting mindset — you learn new tools and technologies quickly and enjoy helping others do the same Excellent communication and cross-functional collaboration skills; you build trust and drive outcomes across functions Bonus: Experience creating training content, coaching peers or new hires, or leading communities of practice - even if it is outside of formal L&D roles Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.