ZINC Zillow, Inc.

Design, build, and deploy production machine learning models for core product features, including re-architecting ranking systems and applying generative AI. | Requires 3-5 years of experience in ML applications in high-traffic, latency-sensitive environments, with strong programming skills and familiarity with distributed data processing systems. | About the team As the engine behind Zillow Group's mission to build a seamless digital real estate marketplace, the Shopping AI team is fundamentally redefining how millions of people discover and shop for homes. Our team of engineers and scientists builds and owns the production machine learning systems that power Zillow's core user experience, including personalized ranking & recommendations, semantic search, autocomplete, and display optimization. Working closely with product and design, we apply the latest advancements in AI to solve unique, large-scale challenges. As we look forward, we are tackling the next generation of questions, including how generative AI can unlock intuitive, personalized experiences for every home shopper. About the role You Will Get To: Design, build, and ship production new machine learning models that power core product features on the Zillow app, website, and email/push notifications. Re-architect our core home ranking and recommendation systems to support advanced neural networks and dramatically accelerate the pace of experimentation across surfaces. Own the full lifecycle of your models, from offline experimentation and prototyping with massive datasets to online deployment, A/B testing, and performance monitoring. Pioneer the application of cutting-edge deep learning and large language models (LLMs) to improve our home shopping experience. Develop new AI components that optimize how we display and when we recommend homes, ensuring we connect shoppers with the right content on the right properties at the right time. Collaborate in a cross-functional group of engineers, applied scientists, product managers, and designers to define, execute, and iterate on the team's strategic roadmap. Contribute to the team's engineering excellence by improving our machine learning infrastructure, development standards, and shared tooling. Act as a key technical voice, mentoring other engineers and helping to shape the long-term vision for artificial intelligence in the home shopping experience. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $171,700.00 - $274,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $163,200.00 - $260,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Must Have: 3-5 years of experience in developing applications in search, personalized ranking, or recommender systems Experience developing and deploying ML models that scale to high-traffic, latency sensitive customer-facing services (100s of millions of requests per day) Strong programming skills in a high-level language such as Python or Java Familiarity with common machine learning libraries like PyTorch, TensorFlow, Catboost, scikit-learn and huggingface (repository) Expertise with large scale distributed data processing systems such as Hive, Spark, Airflow, or Databricks Experience owning the full lifecycle of customer facing machine learning models, from offline experimentation and prototyping to online deployment, A/B testing, and performance monitoring Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Preferred: A Master's degree + 3 yrs or BS with a minimum of 5 yrs of experience (preferably in large consumer tech companies) Prior experience or high level of curiosity with generative AI and excitement to collaborate on what they’ve learned! Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Develop and deploy advanced multimodal AI systems and agentic prototypes at scale, mentoring engineers and driving product innovation. | 7+ years of experience in building large-scale AI solutions, expertise in dialogue systems, multi-agent collaboration, and deploying high-availability AI services. | About the team The Agentic AI team at Zillow is at the forefront of transforming the real estate industry by helping millions of people use AI technologies to find their next home. We aim to redefine the home shopping and transaction experience by providing an always-on assistant that integrates deep user insights and sophisticated reasoning. By embedding domain knowledge and specialized expertise in these assistants, we empower home buyers and real estate professionals to gain efficiency while maintaining Zillow's competitive edge. This lean, customer-focused team comprises scientists and engineers working together to deliver a delightful customer experience. We strongly believe in accountability, collaboration, and transparency. About the role Zillow is looking for a Principal Machine Learning Engineer on the Agentic AI team to develop advanced multimodal foundational technologies. They will be hands-on in prototyping ideas, evaluating, and deploying models to Zillow's highly scalable infrastructure platforms. They’ll be developing perception and language understanding, deep reasoning, and reinforcement learning to handle AI agent decision-making. As a Principal Machine Learning Engineer on the Agentic AI team, you will: Leverage frameworks like AgentSDK, and LangChain/LangGraph to design, prototype, and develop multi-agent systems that are capable of highly autonomous and context-aware interactions Leverage advanced GenAI models including reasoning models, real-time voice API, etc, to build agentic prototypes and later on convert them into product-level agentic skills and deploy to users. Have the mentality of “build, learn, and pivot”, and hold the high bar of shipping into production. Mentor and guide engineers in using the right technologies for agentic AI solutions and foster a culture of innovation and responsible AI usage Distill complex research findings and system designs into actionable insights for diverse audiences—including executives Remain on the cutting edge of agentic AI emerging paradigms, driving product innovation Serve as the focal point for applied science projects, driving alignment on timelines, and prioritization Continuously refine processes for experimentation, A/B testing, and production rollouts to balance rapid innovation with reliability and responsible deployment. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $204,400.00 - $326,600.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $194,200.00 - $310,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are As a Principal Machine Learning Engineer, you are a roll-up-the-sleeves and get-it-done engineer who can marry state-of-the-art technology (i.e., LLM models, either from OpenAI or open source) with large-scale engineering. We are looking for someone who has: A master's degree or above, equivalent experience in Computer Science, Electrical Engineering, or a related field with emphasis on foundational LLM, agentic AI, reinforcement learning, AI planning, or natural language processing 7+ years of hands-on work building large-scale, high-impact solutions—ideally in the most recent two years building agent-based systems, multi-agent collaboration, or similar paradigms Experience developing dialogue systems capable of long conversations, multi-step reasoning, context-rich decision-making Experience deploying and scaling AI services capable of handling hundreds of millions of daily interactions with high availability, low latency, and robust fault tolerance A track record of publishing high-impact research in top AI/ML venues is a big plus. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and evolve global HR compliance programs, ensuring adherence to laws and regulations, and partner with cross-functional teams to embed compliance into HR practices. | 7+ years of experience in compliance programs, strong knowledge of employment laws, and proven ability to lead complex initiatives. | About the team The HR Compliance team is part of Zillow’s Employee Service & Operations (ES&O) organization. ES&O focuses on delivering scalable, reliable services that support employees and managers across the company, bringing together operational expertise, systems, and shared services that enable Zillow’s people processes to run smoothly. Within ES&O, the HR Compliance team helps support compliant and well-governed people practices by strengthening operational foundations and evolving programs as the business grows. The team partners closely with the broader People organization and other shared services to translate complex requirements into practical, employee-centered solutions. About the role The Senior Program Manager, HR Compliance is a strategic and hands-on leader responsible for building, leading, and continuously evolving Zillow’s HR compliance programs globally. This role ensures that HR policies, systems, and practices align with applicable federal, state, local, and international employment laws, while supporting Zillow’s broader risk, compliance, and people strategy. You’ll proactively identify risk, prioritize initiatives, and deliver solutions that embed compliance into the employee lifecycle while supporting Zillow’s broader people and enterprise risk strategies. In this highly cross-functional role, you’ll partner with stakeholders across People Legal, HR, IT, Employee Service Center, Privacy, and other shared services teams to drive program alignment, execution, and continuous improvement. You’ll connect policy, systems, data, and operations—translating regulatory requirements into well-run programs, clear controls, and repeatable processes that scale with Zillow’s growth. You Will: HR Compliance Strategy Execution Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies. Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs Regulatory Compliance Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations (e.g., FLSA, EEO, HIPAA, and related requirements), including ensuring the accuracy and currency of required workplace posters. Translate regulatory requirements into compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions Lead the preparation, coordination, and submission of required federal employment reports for Zillow, including EEO-1, California Pay Data, and other mandated workforce filings Policy Governance, Systems Enablement & Training Support the governance and ongoing maintenance of global HR policies, handbooks, and mandatory guidelines, in partnership with Legal and Centers of Expertise Collaborate with HR Technology, IT, and Product to ensure HR systems and tools support core compliance needs, including document retention, employment eligibility tracking, training, and required reporting Drive the rollout and deployment of annual compliance training, coordinating with content owners and the Talent Success team to ensure timely execution Partner with Enterprise Records Management and relevant stakeholders to support the implementation and operationalization of the People organization’s record management strategy, including governance, retention requirements, and execution across processes and systems. Audit & Risk Management Lead internal HR compliance audits and risk assessments to identify and assess areas of compliance risk Serve as a primary HR point of contact for internal and external audits, and regulatory inquiries, in partnership with Legal Partner with People Team COEs to support audit remediation efforts, including tracking corrective actions, monitoring progress, and escalating risks as needed Partner with control owners, Finance, Internal Audit, Compliance and cross-functional teams to support audit readiness for SOX, SOC 2, and other enterprise audit requirements and activities, ensuring documentation and evidence are audit-ready Compliance Insights & Program Delivery Develop and maintain HR compliance dashboards, metrics, and key risk indicators to provide visibility to HR and executive leadership Analyze compliance data to identify gaps, trends, risks, and root causes, translating insights into actionable recommendations Lead HR compliance initiatives, including regulatory implementations, system enhancements, and policy or process changes This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years of experience leading or managing compliance programs in complex, fast-paced environments Excellent communication, project management, and stakeholder management skills Strong knowledge of U.S. employment laws and regulatory frameworks, with experience supporting global or multi-regional compliance efforts Proven ability to execute and scale compliance programs, translating regulatory requirements into practical, operational solutions Strong analytical skills, with the ability to interpret compliance data, identify trends and risks, and translate insights into actionable improvements Demonstrated experience driving change and adoption through stakeholder engagement, communication, and program delivery Highly collaborative, with experience partnering across HR, Legal, Finance, IT, and shared services in matrixed organizations Comfortable navigating ambiguity and bringing structure, prioritization, and clarity to evolving compliance needs Self-starter with sound judgment and integrity, who thrives with accountability and ownership in a program leadership role Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Preferred Qualifications Experience supporting global HR or employment compliance programs across multiple regions Background in change management or leading compliance-related process, policy, or system implementations Experience working in technology-driven, highly regulated, or high-growth organizations Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Translate company strategies into engaging employee communications, manage multiple content channels, and support major company moments. | Over 5 years of experience in employee or corporate communications, strong writing and editing skills, and ability to manage multiple priorities in fast-paced environments. | About the team Zillow Group’s Employee Communications team informs, inspires and engages all Zillow employees (Zall), ultimately guiding them to deliver on business strategies and become external advocates for the company. As a Senior Employee Communications Specialist, you’ll be a core driver of Zillow’s day-to-day companywide communications. You’ll turn strategy, campaigns and major company moments into clear, compelling employee-facing content across Zillow’s most visible channels. This role is deeply hands-on and execution-focused, ensuring companywide messages are accurate, engaging, on time and aligned to the broader narrative. Your work will reach employees across the company and play a critical role in helping Zall understand where we’re going, why it matters, what it means for them and what action to take. About the role This is an opportunity for an experienced communications professional to own execution for high-visibility employee communications at scale. In this role, you’ll translate company priorities and campaign strategies into polished, employee-ready content — getting into the details of every story, draft and deliverable. You’ll partner closely with the Senior Manager, Employee Communications and other communications leaders to bring companywide narratives to life through daily updates, campaigns and major moments. You’ll be trusted to manage multiple workstreams, navigate fast-moving timelines and maintain a consistently high bar for quality. This role is ideal for someone who thrives in the weeds, enjoys writing and editing as their core craft, and wants to grow their impact by executing large-scale, companywide storytelling. You Will Get To: Own execution for daily companywide communications, turning strategy and campaign direction into clear, accurate and engaging employee-facing content Write, edit and deliver content across Zillow’s most visible channels, including companywide emails, intranet posts, leadership talking points, presentations and toolkits Translate campaign strategies into detailed editorial plans, including drafts, timelines, reviews and final deliverables Support major company moments, such as All Hands meetings, quarterly earnings communications and other high-impact updates — drafting content, coordinating inputs and supporting end-to-end execution Partner with senior leaders and executives to draft, refine and finalize messaging, incorporating feedback while maintaining clarity and narrative integrity Coordinate closely with cross-functional communications partners to ensure messages are aligned, consistent and delivered on time Manage multiple concurrent workstreams in fast-moving environments, balancing speed, accuracy and quality Track engagement metrics and qualitative feedback, using insights to improve future content and execution Maintain editorial standards and quality checks, ensuring employees know where to look, what to trust and what action to take This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You have 5+ years of experience in employee, internal or corporate communications An experienced communications professional with strong writing, editing and storytelling skills Highly detail-oriented, with strong editorial judgment and a consistently high bar for quality Comfortable working with senior leaders and contributing to high-visibility communications Organized and reliable, able to manage multiple priorities, deadlines and stakeholders at once A collaborative, proactive partner who follows through and keeps work moving forward Adaptable and comfortable operating in fast-changing environments where inputs may be incomplete Ideally, you also: Have executed integrated communications campaigns across multiple channels Have experience supporting executives or senior leaders with messaging and content development Have worked in a large, matrixed or fast-moving organization Have supported major company moments such as earnings, org updates or companywide meetings Have experience managing editorial calendars, content plans or campaign timelines Are familiar with technology, consumer marketplaces or real estate-related industries Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage client portfolios, drive revenue growth through strategic sales activities, and build strong relationships with decision-makers. | 2+ years of outside B2B sales experience, proficiency in CRM tools like Salesforce, excellent communication skills, and willingness to travel up to 50%. | About the team The Rentals Sales Team provides outstanding advertising solutions and business consultation for Multi-Family partners. We are a team of fun, high-energy individuals committed to helping Zillow Group users make more thoughtful decisions about buying, renting, owning, and selling homes. Sound like you? Then keep reading on! Specifically, the Multi-Family Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. We provide creative technological solutions, strategic data, and excellent training and development to amplify our clients' growth as true partners in their businesses. Our team embodies the spirit of all our core values and plays a significant part in our organization's success. About the role Account Managers (Business Advisors) are driven to provide clients with the best customer service in the industry and are focused on net property and book growth. They are obsessed with client success and know that Zillow is the best place for clients to achieve that success. They work to mine opportunities in existing client portfolios. As a part of the Zillow Rentals Team, Business Advisors are comfortable in a fast-paced, ever-changing environment. They have a positive, can-do attitude! You Will Get To: Be an expert in all Zillow Rentals Network products and services Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction to drive insight-led, value-based conversations Perform a high volume of calls to increase participation from multifamily rental management companies. Utilize Salesforce.com to prospect, log activity, and manage your calendar and opportunities. Participate in multifamily rentals conferences, association meetings, tradeshows, and property management company meetings to increase partnerships, revenue, and exposure to the Zillow Rental Network Communicate performance expectations to clients internally and externally. Consistently meet and exceed success metrics, including revenue and retention Excel in high-level conversations and presentations with decision-makers with a focus on building positive relationships to drive business results Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners Represent the voice of the customer to influence product, marketing, and sales process and improvement This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $76,200.00 - $121,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $72,500.00 - $94,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location. Who you are 2+ years of experience in outside sales, business-to-business sales. Experience selling into medium/mid-market accounts with complex/multiple decision-makers. Proven track record meeting and exceeding sales goals and other key performance metrics Ability and willingness to travel up to 50% Possess high energy and a strong desire to achieve top results with a personable, positive “can-do” attitude via the phone and in person. High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment Ability to prioritize and utilize time management Excellent written/verbal communication skills A passion for high-level conversations with decision-makers and influencers Highly proficient in Microsoft Office and Windows-based applications Proficient use of Excel and Salesforce and other data analytic tools, including Google Analytics Salesforce.com or other CRM experience preferred Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop automation workflows and AI solutions to improve legal and compliance operations, collaborating with cross-functional teams and stakeholders. | 7+ years in data operations, analytics, or legal operations with hands-on experience in low-code automation tools, AI platforms, and data integration, along with strong communication and governance skills. | About the team Zillow’s Legal & Compliance (L&C) Operations team empowers the department with innovative tools and resources, driving efficiency and effectiveness across Legal & Compliance. The team values new ideas and creative approaches, working collaboratively to deliver solutions that support Zillow’s mission. About the role As a Data & AI Operations Manager, you will own and drive how Legal & Compliance leverages data and automation. Your work will directly impact the speed, quality, and reliability of our processes, enabling teams to make better decisions and focus on high-value work. You will collaborate with stakeholders across Legal & Compliance, Operations, Data Engineering, and AI Engineering to prioritize opportunities, define success metrics, and deliver production-grade capabilities with measurable impact. You Will Get To Lead stakeholders through process mapping and operational improvement, prioritizing opportunities for automation and analytics based on impact, risk, and feasibility Own the design, build, and iteration of low-code and AI-enabled workflows using tools such as n8n (a low-code automation platform), Zapier, and OpenAI Agent Builder. Translate business needs into reliable, production-grade automations, including exception handling and human-in-the-loop checkpoints. Develop and maintain evaluation sets, define quality thresholds, and run A/B tests to measure AI workflow performance. Integrate automation into dashboards and reporting, ensuring trusted, timely, and well-governed data is available to the right teams. Track and communicate the impact of automation and AI solutions on cycle time, accuracy, cost, efficiency, and risk turning results into insights and recommendations for senior stakeholders. Continuously assess new and existing applications and SaaS platforms to identify embedded or emerging AI capabilities. Lead pilots and proofs of value for new workflows or AI capabilities, defining success criteria upfront and incorporating stakeholder feedback into go-forward decisions. Provide training and enablement to Legal & Compliance teams, driving adoption and ongoing improvement. Partner with the Compliance Training team to create and incorporate AI use case specific policies and procedures into required learning programs. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $118,600.00 - $189,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $112,700.00 - $179,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years of experience in data operations, analytics, legal operations, or a related field, with hands-on experience designing, owning and scaling automated workflows. Proficient with low-code automation tools (e.g., Zapier, n8n) and integrating APIs and webhooks, with demonstrated ability to build reliable, supportable solutions. Experience working with AI platforms (e.g., ChatGPT Enterprise or similar large language models), including prompt design and evaluation. Familiarity with relational and semi-structured data models and the ability to translate data into decisions and prioritization; experience writing SQL and with data platforms such as Databricks is a plus. Experience with data integration tools (e.g., Airbyte), including handling schema changes and coordinating with data engineering. Familiarity with Git-based version control (e.g., GitLab) for managing low-code assets and approvals. Ability to communicate complex technical concepts clearly to legal and business stakeholders. Strong understanding of governance, privacy, and security principles, especially regarding PII and responsible AI use, and demonstrated judgment in balancing innovation with controls Proven ability to plan and execute initiatives independently in a fast-paced environment, including end-to-end ownership from discovery through delivery and adoption. Excellent collaboration and communication skills, with a solution-oriented mindset and the ability to influence outcomes across functions without direct authority. Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Drive planning, performance, and strategy for Zillow's products through data-driven insights and cross-functional collaboration. | 7+ years in strategy, planning, or GTM in SaaS, proficiency in SQL and Tableau, experience with business analysis and executive presentations. | About the team Zillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed in today's dynamic market. As the bridge between Zillow's innovative platform and the agent community, we're dedicated to creating tools and partnerships that drive meaningful results. The GTM Strategy & Operations team acts as our internal strategy house, architecting sophisticated business models that deliver tangible value to agents while building sustainable, scalable revenue streams for Zillow. We work cross-functionally to optimize pricing strategies, refine go-to-market approaches, identify growth opportunities, and translate market insights into actionable business initiatives that strengthen our position as the industry's most trusted partner for real estate professionals. About the role We are seeking a Senior Strategic Planning Manager to drive Planning, Performance, and Strategy across one or more of our Software and Advertising products. Strategic Planning serves as the connective tissue between Zillow’s top-level operating goals and the cross-functional teams that execute against them. In this role you will drive business performance by leading our critical business rhythms, using data to identify opportunities and trends, and collaborating cross-functionally to drive impact. The ideal candidate blends the strategic perspective of a consultant and the ownership mindset of an entrepreneur. You are equally comfortable presenting business strategy to senior leaders and rolling up your sleeves to uncover and action against performance opportunities deep within our business. Your responsibilities will include: Develop a deep understanding of one or more of Zillow’s businesses, key performance drivers, and cross-functional improvement opportunities. Become a subject matter expert. Collaborate with cross-functional teams (Sales/GTM, Product, Pricing, Marketing, Service, Finance, etc.) to understand business priorities and shape strategies to achieve our goals. Drive our annual operating plan including goal setting, performance management, and executive-level monthly/quarterly business reviews. Establish and maintain key business metrics (inputs/outputs), and develop sophisticated forecast models to project results and measure gaps to plan. Proactively develop insights and recommendations to improve performance. Present findings and options effectively to an executive audience to drive decisions. Analyze business, operational, or customer data to identify trends, gaps, and opportunities. Demonstrate expert proficiency in analytical tools (SQL, Tableau, DataBricks, etc.) Collaborate with data engineering, BI, and data science to build advanced analytics and real-time performance dashboards. Drive key business operations to serve the needs of our cross-functional partners. Maintain an understanding of competitor or industry trends. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years work experience. Recent experience in Strategy, Planning, or GTM in a Technology, Software, or SaaS setting. Background in Management Consulting is a plus. Highly proficient in SQL and visualization software (e.g., Tableau) for large scale data manipulation. Demonstrated expertise in quantitative business analysis and forecasting. Excellent analytical problem-solving skills, with the ability to break down complex problems and synthesize data into clear insights. Experience driving performance metrics, annual planning processes, and facilitating executive-level business reviews. Outstanding communicator, capable of presenting complex financial and business data and insights to C-level executives Highly collaborative, you thrive working in fast-paced environments with stakeholders across every function (product, engineering, marketing, sales, finance, analytics, etc.) Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Drive sales performance through data analysis, collaborate cross-functionally, develop sales tools, and execute headcount and territory planning. | 8+ years in sales operations or related fields, advanced technical skills in SQL and data visualization, experience with CRM systems, and strong program management and communication skills. | About the team Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group. About the role Zillow Home Loans is seeking a highly analytical, strategic, and collaborative individual to act as a key contributor to the Sales Operations and Planning team within Sales Operation, reporting to the Senior Manager of Sales Operations and Planning. This team will be focused on data-driven decision-making to optimize performance for our sales organization. This role is pivotal in driving business insights, shaping sales strategies, and enabling data fluency across sales leadership, broader Business Operations, and our support functions. You will work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance our mortgage sales effectiveness and support Zillow’s broader mission to simplify real estate transactions. What you’ll do: Stakeholder Collaboration: Support the preparation of presentations and data summaries for senior stakeholders, helping turn insights into business actions. Cross-functional Partnership: Work cross-functionally with Sales, Finance, Marketing, and Product teams to translate analytical recommendations to frontline sales action. Sales Performance: Deliver actionable insights through data analysis, enabling sales leaders to monitor performance and identify opportunities for improvement. Work independently to lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements. Sales Tooling: In partnership with Data Science, contribute to the development of self-serve tools that increase visibility into sales performance for reps and leaders on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement. Headcount & Territory Planning: Execute headcount and territory planning models that help optimize regional resource allocation. Analyze workload distribution and recommend adjustments to support balanced growth and efficiency. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 8+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting 3+ years of experience as a sales operations professional with experience working with a high velocity, high volume sales team Expertise in sales analytics or revenue operations; experience in the mortgage, fintech, or high-growth SaaS industries preferred Experience partnering with front-line sales leaders to drive sales performance and operational excellence Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact Advanced knowledge of SQL, Excel, and data visualization tools (e.g., Tableau, Power BI); familiarity with Python or R is a plus Solid understanding of CRM systems (e.g., Salesforce), contact center metrics, and customer lifecycle analytics. First-principles thinker (e.g., ability to question how we are working rather than simply executing) Excellent written and verbal communication with strong executive presence An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Bachelor’s degree required, MBA preferred Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead strategic business operations and program management for engineering, including budget and headcount planning, operational reviews, and cross-team alignment to drive execution and organizational growth. | 10+ years in technical program or business operations roles with experience managing budgets, vendor spend, headcount planning, strong communication skills, and familiarity with engineering leadership and SDLC. | About the team Customer Fulfillment Engineering (CFE) builds the platforms and experiences that power Zillow’s end-to-end transaction ecosystem across our Buying, Agent, Mortgage, and broader Real Estate business units. We partner closely with Product, Marketing, Finance, Design, and Shared Services to deliver reliable, scalable, and elegant customer solutions. We are a technology-driven organization committed to operational excellence, continuous improvement, and a customer-first mindset. Our work spans systems, services, and strategic transformation initiatives across Zillow Group. About the role We are hiring a Senior Principal Program Manager, Business Operations (BizOps) to serve as a strategic leader supporting the SVP of Customer Fulfillment Engineering. This role is a critical force multiplier, accountable for driving operational rigor, budget management, enabling cross-functional alignment, and leading strategic programs across engineering and the broader Zillow ecosystem. You’ll orchestrate the business rhythms of the organization—financial planning, headcount management, operational reviews, and strategic initiative tracking—while acting as the connective tissue across Engineering, Finance, Product, and other partner teams. This is a high-impact individual contributor role that requires strategic thinking, operational excellence, strong cross-functional influence, and a relentless bias for execution. You will shape and scale how our engineering organization plans, executes, and grows. What You'll Do Act as a trusted partner to the SVP of Engineering, driving prioritization, clarity, and accountability across the leadership team. Design and run engineering and operational rhythms: planning, strategic reviews, portfolio health assessments, OKR alignment, and budget/headcount planning. Own program design and execution for top-priority engineering and cross-functional initiatives (e.g., SDLC optimization, platform investments, org-wide tooling adoption). Drive cross-team integration and visibility across large engineering organizations and stakeholder groups, ensuring smooth adoption of shared frameworks and standards. Manage the operating and capital expenditure (OpEx/CapEx) budget in partnership with Finance (FP&A) and Procurement, including vendor/cloud infrastructure tracking. Identify and remove organizational friction points, streamlining reporting, metrics, decision-making processes, and communications across the team. Provide executive-ready insights, dashboards, and program updates that drive data-informed decisions and alignment across senior leadership. Facilitate change management for high-impact engineering initiatives, from strategy definition to implementation and scaling. Foster a high-trust, collaborative culture by connecting dots across teams and surfacing challenges/opportunities before they escalate. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $214,100.00 - $341,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $203,400.00 - $324,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You are a strategic operator, servant leader, and systems thinker. You know how to connect vision to execution, and you take pride in being the person leadership counts on to turn big, complex ideas into scalable action. Must-Have Qualifications 10+ years of experience in technical program management, engineering operations, strategic business operations, or chief-of-staff-type roles in high-growth tech environments. Strong background in working with engineering leadership and understanding the software development lifecycle (SDLC), technical architecture, and product delivery. Demonstrated success leading and scaling business operations or program portfolios in a fast-paced, cross-functional organization. Experience managing organizational budgets, vendor spend, and headcount planning in partnership with Finance and Procurement. Excellent written and verbal communication skills with the ability to distill complexity and influence across executive and peer stakeholders. Comfortable with ambiguity, highly self-motivated, and energized by solving complex organizational challenges. Deep experience with portfolio management tools, OKRs, reporting systems, and cross-organizational communication frameworks. Strong analytical and data-driven mindset—able to develop and present metrics that guide decision-making and accountability. Known for bringing energy, clarity, and structure to teams, you are trusted to represent senior leaders with integrity and insight. Preferred Qualifications Bachelor’s degree in Engineering, Business, or a related field. An MBA or a technical graduate degree is a plus. Prior experience supporting engineering leaders in a chief-of-staff or strategic BizOps capacity. Familiarity with large-scale software infrastructure, platform services, or enterprise systems is a strong advantage. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Build and innovate capacity planning and forecasting models, optimize staffing strategies, collaborate with cross-functional teams to align on costs, and improve operational efficiency in a contact center environment. | 3-5 years forecasting and capacity planning experience in multi-channel contact centers, proficiency with workforce management tools, strong Excel skills, financial and business acumen, and ability to work independently in ambiguous environments. | About the team The Senior Capacity Planning Analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results! About the role The Senior Capacity Planning Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans. You Will Get To: Build capacity planning and forecast models from the ground up Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics Report out on interval, daily, weekly and monthly performance against plan Other duties and responsibilities as assigned This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $77,200.00 - $123,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred 3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment Experience using workforce management applications to assist with planning processes (preferably using Aspect) Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources Strong financial and business sense, and ability to demonstrate analytical capability Proficiency in planning using productive hours models to optimize workforce efficiency Experience collaborating with outsourced vendors to enhance operational performance Able to work independently and creatively in ambiguous environments Excellent verbal and written skills High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transfe Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Design AI language and interaction patterns, collaborate with AI product and science teams, advocate for ethical and user-centered content, and lead multiple projects independently. | 8+ years content design or strategy experience, expertise with AI/ML-powered products and prompt design, strong communication and collaboration skills, and experience with content governance and user testing. | About the team The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design ZXD is a multidisciplinary team of user experience practitioners, including research, design, and content. Content design is a distinct team within the greater design organization. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it. This role will be Zillow’s first Model Designer. About the role Zillow is reimagining how people buy, sell, rent, and tour homes — and AI is key to that reinvention. We’re looking for a Model Designer to partner with our AI Product and Science teams to design the language and interaction patterns behind intelligent, user-centered experiences. In this role, you’ll contribute to some of Zillow’s most innovative product work. You’ll shape how our AI communicates, behaves, and earns user trust — especially as we develop new ways for users to interact with Zillow. And you’ll work on cutting-edge AI tools that help millions of users and thousands of real estate agents. Responsibilities Add new AI/ML/LLM deep expertise to the Content Design team, and advocate for Model Design as an emerging discipline across Zillow Partner with other content subject experts to optimize AI and ensure a cohesive approach across all our products. Work inside collaborative prompt development loops, evaluating AI behavior, iterating on language, and influencing system design Design and test prompts that align AI output with Zillow’s voice, product goals, legal compliance, and user needs Collaborate with researchers and data scientists to to understand, predict, and assess model behavior Partner with the broader Content Design team to define how Zillow’s voice and tone show up in AI-generated and AI-assisted experiences Champion governance and ethical design through clarity, accuracy, tone, inclusive language, and user transparency Participate in design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing Present content design work and regularly engage with partners for feedback Lead multiple projects independently and deliver high-quality work on time Contribute, learn, grow, and have fun This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are Strong communication and collaboration skills 8+ years as a content designer, product content strategist, or similar role Experience working on complex or emerging technologies, especially AI/ML-powered products Experience with prompt design, conversational UI, or content governance for generative AI Skilled at working across ambiguity, simplifying technical concepts, and advocating for clarity Strong portfolio that showcases thoughtful language, structured content systems, and strategic product thinking that gets meaningful results for customers and business Experience working optimally with diverse, cross-functional teams, especially design, product, research, data science, and engineering Comfortable working in Figma, collaborating in Jira/Confluence, and testing language via prototypes or experiments Experience presenting strategies to partners and advocating for user needs Experience translating hard-to-understand concepts into clear, user-friendly language Experience with A/B testing, usability testing, and other methods of evaluating quality Experience developing standards, processes, and guidelines to help teams do better work Experience providing content mentorship to help others meet content quality standards Experience making effective decisions and managing multiple projects at once Expertise with content strategy, product narrative, and information architecture Expertise with writing, voice and tone development, and standards for inclusive content Examples of critical thinking, creativity, risk-taking, and problem solving in design projects Content Design in ZXD Content designers play an integral role in the design process by providing strategic direction and crafting outstanding content for consumers and business partners. You'll also collaborate with an experienced team. Every content designer reports to a content design manager, who supports your growth and development. Team members share work and provide helpful guidance to one another, define inclusive content principles, and contribute to improving content quality. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Design and deliver AI learning experiences, lead demos and workshops, drive AI adoption and enablement across the enterprise. | 6+ years technical experience, direct AI tool usage, ability to simplify and teach AI concepts, strong facilitation and communication skills, experience driving organizational change. | About the team As AI transforms how we work, we’re looking for a technically skilled and facilitation-savvy professional to join our Technical Talent Development team as we scale AI applications and leverage across the enterprise. In partnership with our AI leaders, this role will lead the design and delivery of AI-related learning experiences, ranging from live demos and hands-on workshops to team-specific enablement sessions. About the role Unlike traditional L&D roles, this position requires deep curiosity and competence in AI tools and techniques — especially generative AI — along with the ability to simplify complex topics, engage diverse, international audiences, and drive real-world application. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You are passionate about technology and eager to see others embrace AI as you have. Maybe you are currently an engineer who uses Cursor and Codium to increase your output and work more efficiently. Maybe you are a technical product manager who is deep into Replit and leads workshops for your peers to help them increase their skillsets. This role offers an opportunity to leverage your technology background in a different way - to help us create an AI-powered organization and build for the future. What You’ll Do: Partner with the Head of AI, Tech Talent Development team, and business leaders to define and deliver our enterprise AI learning strategy. Build an AI enablement and change management strategy to increase AI quotient and velocity across the enterprise and more deeply within our technical organizations. Design and facilitate engaging, scalable, hands-on learning experiences that build AI understanding, confidence, and velocity across the organization. Leverage AI tools in new ways to deliver scrappy, creative, and just-in-time development solutions in easy to digest formats. Lead live demos, practical workshops, and team-specific enablement sessions on AI tools and use cases for multiple teams per week. This includes a wide-variety of clients across the enterprise (sales, tech, shared services, etc) Support teams in identifying opportunities to pilot and implement AI solutions in their work. Curate and continuously evolve a toolkit of AI learning resources — including internal playbooks, prompts, and training guides. Translate complex AI concepts into accessible, actionable learning for both technical and non-technical audiences in our most strategic functions: Product, Engineering, Marketing, and Design (PEMD). Stay on the leading edge of AI trends and tools; synthesize developments into relevant, timely learning content. Contribute to nurturing “AI champions” across departments to scale adoption organically, providing them with resources and facilitation support to amplify impact within their teams. Stay on top of trends, how other companies are scaling AI and recommend ways that Zillow can improve the way we are educating employees and managers to enable them with AI. What You Bring: 6+ years of experience in a technical environment (engineering, technical product management, etc) Direct experience using AI tools (e.g., ChatGPT, Claude, Copilot) and applying them to real-world workflows in cross functional teams Familiarity with prompt engineering, LLMs, or AI use case development Proven ability and passion to simplify and teach complex technical topics - formally or informally - across technical and non-technical audiences Strong facilitation or storytelling skills; confident leading demos, build internal how-to guides, or hosting team workshops Experience driving org-wide change, enablement, or tool adoption at scale, ideally in fast-moving and/or matrixed environments Comfort working scrappily and iteratively - adapting formats (Slack threads, videos) to meet people where they are A curious, self-starting mindset — you learn new tools and technologies quickly and enjoy helping others do the same Excellent communication and cross-functional collaboration skills; you build trust and drive outcomes across functions Bonus: Experience creating training content, coaching peers or new hires, or leading communities of practice - even if it is outside of formal L&D roles Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.