ZINC Zillow, Inc.

Lead and scale strategic sales learning programs, develop onboarding and ongoing readiness experiences, and connect learning outcomes to sales metrics. | 6-8 years of experience in sales readiness, enablement, or performance consulting, with proven leadership in multi-stakeholder initiatives, understanding of sales KPIs, and strong communication skills. | About the team At Zillow, the Sales Learning & Development (L&D) team empowers our Sales and Support professionals to thrive at every stage of their careers and drive business growth. As part of the Talent Success organization, we develop world-class sales talent—designing and delivering end-to-end learning experiences that elevate performance, inspire confidence, and fuel career growth. We design and deliver end-to-end learning experiences—spanning new hire onboarding, sales skills, sales leadership development, and coaching programs—that help our sales teams perform at their best. We partner closely with Sales, Support, Enablement, and Operations to ensure every learning experience is relevant, measurable, and tied directly to business outcomes. Our team is made up of program managers, learning experience designers, and Sales L&D leaders who are passionate about creating learning that builds confidence, capability, and impact. About the role We’re looking for a Sr. Program Manager to lead and scale strategic learning programs for the GTM organization that build the skills, behaviors, and confidence needed to achieve sales excellence at Zillow. In this role, you’ll own end-to-end program management, from defining strategy to delivering impactful, data-driven learning experiences. You’ll translate business priorities and performance insights into learning programs that accelerate readiness, enhance selling capabilities, and strengthen our coaching culture. You’ll also play a central role in bringing our sales methodology, sales competencies, and coaching strategy to life across the organization, from onboarding through ongoing business growth, by standing-up learning experiences that stick. Your programs will help every sales professional know what great looks like, practice it, and sustain it, driving better outcomes for our customers and our business. This role is ideal for someone who blends strategic acumen, learning program design expertise, and a passion for developing talent at scale. Success in this role means sales teams are more confident, more capable, and consistently achieving their goals, because you’ve built the learning programs, measurement strategies, and partnerships that make learning stick. What You’ll Get to Do Build and Scale Lead strategic sales L&D programs that embed Zillow’s sales methodology, competencies, and coaching framework across lines of business. Develop and scale new hire onboarding and ongoing readiness experiences that improve time-to-productivity, retention, and sales performance. Use data, dashboards, and learning analytics to connect readiness outcomes to key sales metrics (ramp time, attainment, conversion, engagement). Partner with Sales Leaders, Enablement, and Operations to ensure learning solutions align with business priorities, GTM strategy, and customer outcomes. Create scalable frameworks and playbooks that enable consistent adoption of sales excellence practices while allowing for business-specific customization. Pilot and implement AI-driven tools that enhance learning delivery, sales performance, and content accessibility. Influence and Enable Align learning programs with strategic goals and organizational priorities. Facilitate and reinforce core sales capabilities through engaging workshops, coaching sessions, and field readiness experiences. Drive change management efforts that embed new skills and behaviors across the sales organization. Communicate impact and insights to stakeholders through compelling data storytelling and executive-level presentations. Elevate execution quality, stakeholder management, and measurement discipline. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 6–8 years of experience in Sales Readiness, Sales Enablement, Learning & Development, or Performance Consulting. Proven record of leading multi-stakeholder learning initiatives that deliver measurable performance improvement. Deep understanding of sales processes, KPIs, and enablement technologies (CRM, readiness platforms, LMS). Skilled communicator and facilitator with the ability to influence across senior leaders and cross-functional partners. Strategic thinker who connects learning investments to revenue, productivity, and customer experience outcomes. Passionate about learning innovation, coaching excellence, and using data to tell a performance story. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Assist clients and manage relationships to drive sales and revenue growth. | Requires a bachelor's degree or equivalent experience, 1+ years in sales or account management, and strong communication skills. | About the team At New Construction, our mission is to improve the shopping experience for buyers, enabling builders to market their homes with a greater return on investment. The SMB Team is a dynamic group responsible for driving engagement, retention, and partner success with the industry's small and medium sized homebuilders. We provide media recommendations with a goal of increasing builder client discoverability and value. With an emphasis on a consultative and collaborative culture, our team is key to driving the overall success of the New Construction business as Zillow. Characterized by hard work, strategic focus, and exceptional execution, the SMB Team prides itself on providing an exceptional client experience. Our platform partners with the greatest number of New Construction home buyers in the country. We’ve achieved that by building a fun and passionate work environment, where teamwork and individual contributions go hand in hand. Join our high-energy and innovative team and play a pivotal role in shaping the future of the New Construction industry. As part of our team, you'll have the opportunity to work alongside industry leaders, tackle dynamic challenges, and make a significant impact in the world of New Construction. About the role The New Construction team is expanding and we are looking for a highly motivated self-starter who thrives in a fast-paced sales environment. Client Sales Associates guide our Smaller New Construction Home Builders to success using Zillow Group’s Promoted Communities and Boost platforms. Through motivation, education and engagement, the Client Sales Associate helps our clients achieve their advertising and brand awareness goals with Zillow Group. This position is a key revenue driver for Zillow New Construction, tasked with completing an aggressive sales strategy with a compensation plan that rewards performance. The ideal candidate is strongly motivated by providing exceptional customer service with a growth mindset. The Client Sales Associate responsibilities are: Work a book of business consisting of Medium sized accounts and highly engaged clients, ensuring strong relationships and exceptional service delivery. Take ownership of sales targets and work diligently to meet and exceed assigned sales quotas, driving revenue growth and achieving individual and team success. Nurture builder relationships through regular communication, in-market visits, and fostering strong partnerships. Serve as an expert and point of contact for divisional and regional inquiries, providing insights, support, and collaboration to drive strategic growth. Contribute to reporting, forecasting, and analysis efforts to provide accurate and comprehensive insights. Prepare and pull reports for scheduled and ad-hoc calls, ensuring timely and relevant information is available for discussion and decision-making. Collaborate with the team to deliver high-quality Quarterly Business Reviews (QBR) by providing valuable inputs and insights on divisional performance. Act as a platform management specialist, responsible for delivering product education and training to divisional teams, ensuring they are equipped with the knowledge and resources to effectively maximize our offerings. Stay updated on industry trends and market developments to provide relevant and up-to-date information to divisional teams. Engage in strategic and targeted Client entertainment to include select trade shows and conferences What does success look like? Within 30 days, you will be familiar with the New Construction organizational structure, meet its leaders, and build working relationships with other sellers and peers on other teams. You’ll primarily be observing, learning, and completing our Zillow University & NewCon Onboarding. Within 90 days you will be familiar with our core product offerings, monetization strategies, and the sales goals for the accounts in your book of business. You’ll have established ways of working and collaboration in your pod and have begun forming relationships with your Builder Stakeholders. Within 6 months you will be fully ramped onto the role and already deepening your relationships with our top partners at the divisional level. You will have established a reporting and product education cadence in partnership with your team and will have identified areas of opportunities to grow investment in Zillow products from your book. In 12 months you will be an authority on your book of business, knowing your builders priorities, roadblocks, and preferred ways of partnership. You will consistently meet/surpass quarterly quota attainment sales goals. You will be hyper focused on rapid revenue growth. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $60,000.00 - $91,600.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $60,000.00 - $87,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location. Who you are Bachelor's degree in a relevant field or equivalent work experience Minimum/combined 1+ years in Sales Role and/or Account Management required Ability to handle complex sales process that may include multiple decision makers and influencers while managing competing deadlines and priorities Ability and willingness to travel at a minimum once a quarter. Self-starter with a positive attitude and excellent written and verbal communication skills Proficiency in utilizing MS Office and tools such as Highspot, Outreach, Gong, Salesforce CRM for organization and data management Able to travel 1x per quarter in market Preferred Qualifications: 3+ years experience in managing a book of business of $300k+ in quarterly recurring revenue across 35+ accounts Experience in the real estate industry or with property management solutions. Familiarity with Zillow's product offerings and advertising solutions Experience with data analysis and visualization tools, such as Domo, Excel or Tableau Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Drive sales performance through data analysis, collaborate cross-functionally, develop sales tools, and execute headcount and territory planning. | 8+ years in sales operations or related fields, advanced technical skills in SQL and data visualization, experience with CRM systems, and strong program management and communication skills. | About the team Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group. About the role Zillow Home Loans is seeking a highly analytical, strategic, and collaborative individual to act as a key contributor to the Sales Operations and Planning team within Sales Operation, reporting to the Senior Manager of Sales Operations and Planning. This team will be focused on data-driven decision-making to optimize performance for our sales organization. This role is pivotal in driving business insights, shaping sales strategies, and enabling data fluency across sales leadership, broader Business Operations, and our support functions. You will work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance our mortgage sales effectiveness and support Zillow’s broader mission to simplify real estate transactions. What you’ll do: Stakeholder Collaboration: Support the preparation of presentations and data summaries for senior stakeholders, helping turn insights into business actions. Cross-functional Partnership: Work cross-functionally with Sales, Finance, Marketing, and Product teams to translate analytical recommendations to frontline sales action. Sales Performance: Deliver actionable insights through data analysis, enabling sales leaders to monitor performance and identify opportunities for improvement. Work independently to lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements. Sales Tooling: In partnership with Data Science, contribute to the development of self-serve tools that increase visibility into sales performance for reps and leaders on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement. Headcount & Territory Planning: Execute headcount and territory planning models that help optimize regional resource allocation. Analyze workload distribution and recommend adjustments to support balanced growth and efficiency. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 8+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting 3+ years of experience as a sales operations professional with experience working with a high velocity, high volume sales team Expertise in sales analytics or revenue operations; experience in the mortgage, fintech, or high-growth SaaS industries preferred Experience partnering with front-line sales leaders to drive sales performance and operational excellence Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact Advanced knowledge of SQL, Excel, and data visualization tools (e.g., Tableau, Power BI); familiarity with Python or R is a plus Solid understanding of CRM systems (e.g., Salesforce), contact center metrics, and customer lifecycle analytics. First-principles thinker (e.g., ability to question how we are working rather than simply executing) Excellent written and verbal communication with strong executive presence An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Bachelor’s degree required, MBA preferred Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead strategic business operations and program management for engineering, including budget and headcount planning, operational reviews, and cross-team alignment to drive execution and organizational growth. | 10+ years in technical program or business operations roles with experience managing budgets, vendor spend, headcount planning, strong communication skills, and familiarity with engineering leadership and SDLC. | About the team Customer Fulfillment Engineering (CFE) builds the platforms and experiences that power Zillow’s end-to-end transaction ecosystem across our Buying, Agent, Mortgage, and broader Real Estate business units. We partner closely with Product, Marketing, Finance, Design, and Shared Services to deliver reliable, scalable, and elegant customer solutions. We are a technology-driven organization committed to operational excellence, continuous improvement, and a customer-first mindset. Our work spans systems, services, and strategic transformation initiatives across Zillow Group. About the role We are hiring a Senior Principal Program Manager, Business Operations (BizOps) to serve as a strategic leader supporting the SVP of Customer Fulfillment Engineering. This role is a critical force multiplier, accountable for driving operational rigor, budget management, enabling cross-functional alignment, and leading strategic programs across engineering and the broader Zillow ecosystem. You’ll orchestrate the business rhythms of the organization—financial planning, headcount management, operational reviews, and strategic initiative tracking—while acting as the connective tissue across Engineering, Finance, Product, and other partner teams. This is a high-impact individual contributor role that requires strategic thinking, operational excellence, strong cross-functional influence, and a relentless bias for execution. You will shape and scale how our engineering organization plans, executes, and grows. What You'll Do Act as a trusted partner to the SVP of Engineering, driving prioritization, clarity, and accountability across the leadership team. Design and run engineering and operational rhythms: planning, strategic reviews, portfolio health assessments, OKR alignment, and budget/headcount planning. Own program design and execution for top-priority engineering and cross-functional initiatives (e.g., SDLC optimization, platform investments, org-wide tooling adoption). Drive cross-team integration and visibility across large engineering organizations and stakeholder groups, ensuring smooth adoption of shared frameworks and standards. Manage the operating and capital expenditure (OpEx/CapEx) budget in partnership with Finance (FP&A) and Procurement, including vendor/cloud infrastructure tracking. Identify and remove organizational friction points, streamlining reporting, metrics, decision-making processes, and communications across the team. Provide executive-ready insights, dashboards, and program updates that drive data-informed decisions and alignment across senior leadership. Facilitate change management for high-impact engineering initiatives, from strategy definition to implementation and scaling. Foster a high-trust, collaborative culture by connecting dots across teams and surfacing challenges/opportunities before they escalate. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $214,100.00 - $341,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $203,400.00 - $324,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You are a strategic operator, servant leader, and systems thinker. You know how to connect vision to execution, and you take pride in being the person leadership counts on to turn big, complex ideas into scalable action. Must-Have Qualifications 10+ years of experience in technical program management, engineering operations, strategic business operations, or chief-of-staff-type roles in high-growth tech environments. Strong background in working with engineering leadership and understanding the software development lifecycle (SDLC), technical architecture, and product delivery. Demonstrated success leading and scaling business operations or program portfolios in a fast-paced, cross-functional organization. Experience managing organizational budgets, vendor spend, and headcount planning in partnership with Finance and Procurement. Excellent written and verbal communication skills with the ability to distill complexity and influence across executive and peer stakeholders. Comfortable with ambiguity, highly self-motivated, and energized by solving complex organizational challenges. Deep experience with portfolio management tools, OKRs, reporting systems, and cross-organizational communication frameworks. Strong analytical and data-driven mindset—able to develop and present metrics that guide decision-making and accountability. Known for bringing energy, clarity, and structure to teams, you are trusted to represent senior leaders with integrity and insight. Preferred Qualifications Bachelor’s degree in Engineering, Business, or a related field. An MBA or a technical graduate degree is a plus. Prior experience supporting engineering leaders in a chief-of-staff or strategic BizOps capacity. Familiarity with large-scale software infrastructure, platform services, or enterprise systems is a strong advantage. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Build and innovate capacity planning and forecasting models, optimize staffing strategies, collaborate with cross-functional teams to align on costs, and improve operational efficiency in a contact center environment. | 3-5 years forecasting and capacity planning experience in multi-channel contact centers, proficiency with workforce management tools, strong Excel skills, financial and business acumen, and ability to work independently in ambiguous environments. | About the team The Senior Capacity Planning Analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results! About the role The Senior Capacity Planning Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans. You Will Get To: Build capacity planning and forecast models from the ground up Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics Report out on interval, daily, weekly and monthly performance against plan Other duties and responsibilities as assigned This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $77,200.00 - $123,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred 3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment Experience using workforce management applications to assist with planning processes (preferably using Aspect) Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources Strong financial and business sense, and ability to demonstrate analytical capability Proficiency in planning using productive hours models to optimize workforce efficiency Experience collaborating with outsourced vendors to enhance operational performance Able to work independently and creatively in ambiguous environments Excellent verbal and written skills High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transfe Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead business performance reviews, drive strategic projects and OKRs, manage cross-functional teams, and collaborate with senior leaders to scale Zillow Home Loans operations. | 12+ years relevant experience with 5+ years people management, strong business acumen, data orientation, P&L ownership, cross-functional leadership, program management skills, and excellent communication. | About the team Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group. About the role The Director, Business Operations will lead the rhythm of the business function for Zillow Home Loans and be responsible for managing business performance, diagnosing business performance levers and new opportunities, and providing regular executive updates. This position requires a strategic and data-driven leader with a demonstrated track record of leading teams that have successfully scaled operationally complex businesses. This Director will play an integral role in setting the company’s strategic direction while collaborating with cross-functional teams to scale our delivery of a seamless home financing experience. What you’ll do: Lead “rhythm of the business” function for Zillow Home Loans Own and be accountable for leading business performance review meetings with senior leaders on a weekly, monthly and quarterly basis Lead strategic deep dives to diagnose funnel trends and identify levers to increase revenue and conversion (either as a direct owner of the modelling & analysis, or as leader able to direct the work of others) Obsess over our business metrics, helping to surface and drive initiatives that inform our overall strategy and move the needle for ZHL and our customers Drive delivery of strategic projects as part of our quarterly OKR process Manage delivery against our quarterly OKRs across product, engineering, ops, sales which includes setting the right targets & prioritization of the right roadmaps to deliver against those metrics Track projects, timelines and commitments on internal projects and related top deliverables Lead the expedition on special projects to grow & optimize Zillow’s Digital and Premier Agent channels: Lead the execution of high-impact projects across ops, sales, product, engineering Partner with senior leaders and cross-functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs and functions Build and lead a high performing team, fostering a culture of collaboration, continuous improvement and accountability Report directly to the VP of Business Strategy & Operations This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $192,500.00 - $307,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 12+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting 5+ years of people management experience Exceptional business acumen & data orientation w/experience owning a P&L Seasoned generalist leader with direct experience in several different functions including Strategy, Operations, Marketing, Product Management Data driven problem solver with strong proficiency in Excel and/or SQL Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analytics, product and operations in a fast-paced environment Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact First-principles thinker (e.g., ability to question how we are working rather than simply executing) Excellent written and verbal communication with strong executive presence Demonstrated ability to thrive in influence without authority environments An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Bachelor’s degree required, MBA preferred Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Design AI language and interaction patterns, collaborate with AI product and science teams, advocate for ethical and user-centered content, and lead multiple projects independently. | 8+ years content design or strategy experience, expertise with AI/ML-powered products and prompt design, strong communication and collaboration skills, and experience with content governance and user testing. | About the team The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design ZXD is a multidisciplinary team of user experience practitioners, including research, design, and content. Content design is a distinct team within the greater design organization. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it. This role will be Zillow’s first Model Designer. About the role Zillow is reimagining how people buy, sell, rent, and tour homes — and AI is key to that reinvention. We’re looking for a Model Designer to partner with our AI Product and Science teams to design the language and interaction patterns behind intelligent, user-centered experiences. In this role, you’ll contribute to some of Zillow’s most innovative product work. You’ll shape how our AI communicates, behaves, and earns user trust — especially as we develop new ways for users to interact with Zillow. And you’ll work on cutting-edge AI tools that help millions of users and thousands of real estate agents. Responsibilities Add new AI/ML/LLM deep expertise to the Content Design team, and advocate for Model Design as an emerging discipline across Zillow Partner with other content subject experts to optimize AI and ensure a cohesive approach across all our products. Work inside collaborative prompt development loops, evaluating AI behavior, iterating on language, and influencing system design Design and test prompts that align AI output with Zillow’s voice, product goals, legal compliance, and user needs Collaborate with researchers and data scientists to to understand, predict, and assess model behavior Partner with the broader Content Design team to define how Zillow’s voice and tone show up in AI-generated and AI-assisted experiences Champion governance and ethical design through clarity, accuracy, tone, inclusive language, and user transparency Participate in design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing Present content design work and regularly engage with partners for feedback Lead multiple projects independently and deliver high-quality work on time Contribute, learn, grow, and have fun This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are Strong communication and collaboration skills 8+ years as a content designer, product content strategist, or similar role Experience working on complex or emerging technologies, especially AI/ML-powered products Experience with prompt design, conversational UI, or content governance for generative AI Skilled at working across ambiguity, simplifying technical concepts, and advocating for clarity Strong portfolio that showcases thoughtful language, structured content systems, and strategic product thinking that gets meaningful results for customers and business Experience working optimally with diverse, cross-functional teams, especially design, product, research, data science, and engineering Comfortable working in Figma, collaborating in Jira/Confluence, and testing language via prototypes or experiments Experience presenting strategies to partners and advocating for user needs Experience translating hard-to-understand concepts into clear, user-friendly language Experience with A/B testing, usability testing, and other methods of evaluating quality Experience developing standards, processes, and guidelines to help teams do better work Experience providing content mentorship to help others meet content quality standards Experience making effective decisions and managing multiple projects at once Expertise with content strategy, product narrative, and information architecture Expertise with writing, voice and tone development, and standards for inclusive content Examples of critical thinking, creativity, risk-taking, and problem solving in design projects Content Design in ZXD Content designers play an integral role in the design process by providing strategic direction and crafting outstanding content for consumers and business partners. You'll also collaborate with an experienced team. Every content designer reports to a content design manager, who supports your growth and development. Team members share work and provide helpful guidance to one another, define inclusive content principles, and contribute to improving content quality. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Design and deliver AI learning experiences, lead demos and workshops, drive AI adoption and enablement across the enterprise. | 6+ years technical experience, direct AI tool usage, ability to simplify and teach AI concepts, strong facilitation and communication skills, experience driving organizational change. | About the team As AI transforms how we work, we’re looking for a technically skilled and facilitation-savvy professional to join our Technical Talent Development team as we scale AI applications and leverage across the enterprise. In partnership with our AI leaders, this role will lead the design and delivery of AI-related learning experiences, ranging from live demos and hands-on workshops to team-specific enablement sessions. About the role Unlike traditional L&D roles, this position requires deep curiosity and competence in AI tools and techniques — especially generative AI — along with the ability to simplify complex topics, engage diverse, international audiences, and drive real-world application. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You are passionate about technology and eager to see others embrace AI as you have. Maybe you are currently an engineer who uses Cursor and Codium to increase your output and work more efficiently. Maybe you are a technical product manager who is deep into Replit and leads workshops for your peers to help them increase their skillsets. This role offers an opportunity to leverage your technology background in a different way - to help us create an AI-powered organization and build for the future. What You’ll Do: Partner with the Head of AI, Tech Talent Development team, and business leaders to define and deliver our enterprise AI learning strategy. Build an AI enablement and change management strategy to increase AI quotient and velocity across the enterprise and more deeply within our technical organizations. Design and facilitate engaging, scalable, hands-on learning experiences that build AI understanding, confidence, and velocity across the organization. Leverage AI tools in new ways to deliver scrappy, creative, and just-in-time development solutions in easy to digest formats. Lead live demos, practical workshops, and team-specific enablement sessions on AI tools and use cases for multiple teams per week. This includes a wide-variety of clients across the enterprise (sales, tech, shared services, etc) Support teams in identifying opportunities to pilot and implement AI solutions in their work. Curate and continuously evolve a toolkit of AI learning resources — including internal playbooks, prompts, and training guides. Translate complex AI concepts into accessible, actionable learning for both technical and non-technical audiences in our most strategic functions: Product, Engineering, Marketing, and Design (PEMD). Stay on the leading edge of AI trends and tools; synthesize developments into relevant, timely learning content. Contribute to nurturing “AI champions” across departments to scale adoption organically, providing them with resources and facilitation support to amplify impact within their teams. Stay on top of trends, how other companies are scaling AI and recommend ways that Zillow can improve the way we are educating employees and managers to enable them with AI. What You Bring: 6+ years of experience in a technical environment (engineering, technical product management, etc) Direct experience using AI tools (e.g., ChatGPT, Claude, Copilot) and applying them to real-world workflows in cross functional teams Familiarity with prompt engineering, LLMs, or AI use case development Proven ability and passion to simplify and teach complex technical topics - formally or informally - across technical and non-technical audiences Strong facilitation or storytelling skills; confident leading demos, build internal how-to guides, or hosting team workshops Experience driving org-wide change, enablement, or tool adoption at scale, ideally in fast-moving and/or matrixed environments Comfort working scrappily and iteratively - adapting formats (Slack threads, videos) to meet people where they are A curious, self-starting mindset — you learn new tools and technologies quickly and enjoy helping others do the same Excellent communication and cross-functional collaboration skills; you build trust and drive outcomes across functions Bonus: Experience creating training content, coaching peers or new hires, or leading communities of practice - even if it is outside of formal L&D roles Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Coordinate and manage Zillow’s annual performance management processes, ensuring clarity, consistency, and seamless experience for employees, managers, and HR partners. | 4-6 years of experience in program management or HR operations with exposure to performance management, strong project coordination skills, collaboration across HR functions, clear communication, and technological fluency in HR platforms. | About the team The Talent Management team at Zillow designs and delivers programs that empower employees to thrive throughout their careers. As part of Talent Success within the People Organization, we lead company-wide initiatives such as onboarding, performance management, and leadership development. We are a collaborative group of talent experts who support each other and are passionate about creating meaningful experiences that help move Zillow’s mission forward. About the role As the Program Manager of Performance, you will be central to driving Zillow’s performance management processes and systems. Reporting to the Director of Talent Management, you will coordinate the operational and communications infrastructure for our annual performance cycles, ensuring clarity, consistency, and a seamless experience for employees, managers, and HR partners. Your work will help shape how Zillow evaluates impact and growth, and you will play a key role in evolving our performance programs to meet the needs of our people and business. You Will Get To Build expertise in Zillow’s annual performance routines and related technology, using historical documentation and user feedback to inform improvements. Maintain and update project plans for performance programs, tracking milestones, dependencies, and stakeholder updates to keep workstreams aligned. Coordinate and document planning meetings, ensuring outputs are reflected in project plans and communications. Serve as the first point of contact for program-related questions, monitoring channels and escalating issues as needed. Capture and organize product and user feedback to inform retrospectives and future program enhancements. Support troubleshooting and documentation needs, validating issues and assisting with timely communications or updates. Create and maintain templates, toolkits, and resources to support stakeholders throughout the performance cycle. Collaborate with People Product and Technology Enablement teams to test and document performance management tools, ensuring clarity and usability for all users. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $88,200.00 - $140,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 4–6 years of experience in Program Management, HR Operations, or Talent Management, with exposure to performance management or similar enterprise-wide talent processes. Strong project coordination and organizational skills, with the ability to manage timelines and day-to-day operations. Collaborative mindset and experience partnering across functions such as Compensation, HR Business Partners, and Talent Acquisition. Clear and concise communicator, skilled at writing and editing content across formats (Slack, email, documentation). Technologically fluent in HR platforms (e.g., Workday) and eager to explore and adopt new tools, especially AI-driven solutions. Experience supporting technology testing, internal communications, and knowledge management. Bachelor’s degree in a related field (HR, Organizational Development, Psychology, etc.), or equivalent experience. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.