Zillow

Lead and develop a comprehensive enablement strategy for Zillow's partner and internal sales teams, including content, training, and field activation. | Over 10 years of experience in sales enablement, partner enablement, and go-to-market strategies, with proven success in scaling programs and leading multidisciplinary teams. | About the team The Sales Enablement team equips Zillow’s go‑to‑market organization with the playbooks, training, tools, and insights they need to sell with consistency and impact. We partner closely with Zillow Preferred partners (i.e. real estate agents and Team Leads), Zillow Pro (including Follow Up Boss), and Zillow Home Loans to align messaging, improve field and partner agents readiness, and turn strategy into repeatable execution. Our scope includes new‑hire onboarding and continuous learning, content and pitch standardization, readiness programs for launches, CRM and sales‑system best practices, and outcome measurement (ramp time, adoption, win rate, and productivity). We work cross‑functionally with Sales Operations, Marketing, Product, and Finance to simplify the path from idea to adoption so field teams can focus on customers and deliver results. About the role Zillow is looking for a Director of Enablement to architect and lead a unified enablement strategy across the Zillow Preferred ecosystem. This is a uniquely exciting opportunity for a senior enablement leader who wants to build an ambitious, multi-layer enablement model that supports: Our internal Growth Advisors (GAs): Our partner-facing account managers who coach and support real estate teams on Zillow Our brokerage partners: The real estate team leaders and managers who run high-performing businesses and drive team-wide adoption of Zillow workflows Their agents: The frontline professionals meeting buyers, writing offers, coordinating financing, and ultimately using Zillow’s tools to serve consumers This role sits at the center of a unique business model where Zillow doesn’t just enable our own sales organization - we also enable the partner ecosystem our business depends on. You will build the systems, programs, content, and experiences that help all three groups understand how to work with Zillow, adopt the Preferred model, and deliver a consistent, trusted experience to homebuyers. This leader will partner deeply with Sales, B2B Marketing, Brand, Events, Zillow Home Loans, Product Marketing, and Learning & Development, ensuring every message, training, and field touchpoint ladders up to one cohesive narrative for Zillow Preferred. What You’ll Do Build a Unified Multi-Audience Enablement Strategy Develop an integrated enablement roadmap that supports GAs, partners, and agents across the entire partner lifecycle (Recruit → Onboard → Grow → Retain). Ensure each audience receives a clear, consistent, and appropriately tailored understanding of how Zillow Preferred works - and what behaviors drive success. Translate business strategy into practical, repeatable actions that can be adopted across diverse teams. Lead Sales Enablement for Growth Advisors (in partnership with L&D) In partnership with Zillow’s Talent Success/Learning & Development team, design GA onboarding, competency development, and leadership pathways that elevate GA effectiveness and long-term growth. Own day-to-day sales enablement for GAs: tactical training, field readiness, playbooks, sales tools, skill development, and ongoing reinforcement. Develop motion-based frameworks, talk tracks, funnel coaching guides, account planning templates, and partner engagement frameworks that GAs can use repeatedly and confidently. Build Scalable Partner & Agent Enablement Create partner- and agent-facing onboarding, training, and education that explains how to work with Zillow Preferred, adopt key workflows, and maximize results. Produce simple, polished materials that partner leaders can use to train and align their agents - reducing confusion and increasing consistency. Establish ongoing education touchpoints (workshops, performance storytelling, playbooks, quarterly business review frameworks, advanced coaching content). Orchestrate Zillow’s In-Market Presence Partner with B2B Marketing, Brand, and Events to design a unified, professional, and high-impact field presence across markets. Develop activation kits, event playbooks, and scalable templates for GA + partner engagements (trainings, roundtables, regional events, partner gatherings). Ensure all in-market activities reinforce the partner lifecycle goals and Preferred narrative. Build a Modern Content, Tools & Communications Engine Oversee development of multi-format enablement content - templates, decks, workshop guides, digital modules, short-form videos, explainers, newsletters, and partner communications. Ensure content is unified across internal and partner audiences and is easy to understand, adopt, and apply. Create content libraries and repeatable systems that reduce duplication and improve consistency. Partner Strategically Across Zillow Work closely with Zillow Home Loans to ensure GAs and partners understand how Zillow Home Loans fits into the integrated transaction Partner with Learning & Development on core GA competencies, leadership development, and professional skill pathways. Collaborate with Product Marketing and Product to design launch-ready training, partner messaging, and adoption programs. Coordinate with BizOps, and RevOps to identify enablement opportunities informed by funnel data, partner performance, and lifecycle analytics. Establish Metrics & Continuous Improvement Define KPIs for lifecycle readiness, partner engagement, funnel behaviors, and adoption across audiences. Build reporting loops that measure enablement impact and identify areas for ongoing refinement. Use insights from GAs, partners, agents, and data teams to continuously iterate and improve programs. Lead and Grow a High-Performing Team Manage a multidisciplinary team across sales enablement, partner education, content development, and field activation. This role is accountable for the overall strategy and leadership of enablement programs, while execution will be supported by a multidisciplinary team and cross-functional partners. Build a field-first culture centered on clarity, simplicity, and usability. Develop internal talent through structured development programs, peer forums, and collaborative learning experiences. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $175,200.00 - $279,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $166,400.00 - $265,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 10+ years of experience across sales enablement, partner enablement, go-to-market strategy, channel ecosystems, or field operations — ideally in industries with complex stakeholder networks (e.g., marketplaces, SaaS, financial services, franchising, real estate, or B2B2C models). Proven success enabling multiple audiences simultaneously — such as internal sales teams, partner organizations, and customer-facing practitioners — with the ability to tailor messaging and training to distinct roles and skill levels. Experience scaling a business or function during periods of growth, including building new systems, standing up repeatable processes, maturing programs from 0→, and navigating organizational complexity while maintaining clarity and focus. Expert at turning complexity into clarity, with a track record of building playbooks, frameworks, and training systems that are simple, repeatable, and easy for the field - and partners - to adopt. Exceptional communicator and storyteller who can synthesize technical product details, operational workflows, and partner needs into a single, compelling field narrative. Experienced operator who has partnered deeply with Marketing, Brand, Events, Product, and Learning & Development organizations to build unified customer-facing experiences and coordinated GTM activation. Strong people leader with experience hiring, developing, and scaling multidisciplinary teams (e.g., instructional designers, content creators, field activation managers, trainers) and known for driving high standards of quality, clarity, and execution. Deeply empathetic to field dynamics and partner realities, with practical understanding of relationship-driven businesses (e.g., real estate, lending, professional services) and how behavior changes at the point of execution. Analytical and outcomes-oriented, with experience defining KPIs, measuring enablement impact, and using data to prioritize and refine programs. Comfortable with ambiguity and change, energized by the challenge of building new systems and shepherding teams through rapid evolution. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and scale strategic sales learning programs, develop onboarding and ongoing training, and use data to measure learning impact. | 6-8 years of experience in Sales Readiness, Enablement, or Learning & Development, with proven ability to lead multi-stakeholder initiatives and connect learning to business outcomes. | About the team At Zillow, the Sales Learning & Development (L&D) team empowers our Sales and Support professionals to thrive at every stage of their careers and drive business growth. As part of the Talent Success organization, we develop world-class sales talent—designing and delivering end-to-end learning experiences that elevate performance, inspire confidence, and fuel career growth. We design and deliver end-to-end learning experiences—spanning new hire onboarding, sales skills, sales leadership development, and coaching programs—that help our sales teams perform at their best. We partner closely with Sales, Support, Enablement, and Operations to ensure every learning experience is relevant, measurable, and tied directly to business outcomes. Our team is made up of program managers, learning experience designers, and Sales L&D leaders who are passionate about creating learning that builds confidence, capability, and impact. About the role We’re looking for a Sr. Program Manager to lead and scale strategic learning programs for the GTM organization that build the skills, behaviors, and confidence needed to achieve sales excellence at Zillow. In this role, you’ll own end-to-end program management, from defining strategy to delivering impactful, data-driven learning experiences. You’ll translate business priorities and performance insights into learning programs that accelerate readiness, enhance selling capabilities, and strengthen our coaching culture. You’ll also play a central role in bringing our sales methodology, sales competencies, and coaching strategy to life across the organization, from onboarding through ongoing business growth, by standing-up learning experiences that stick. Your programs will help every sales professional know what great looks like, practice it, and sustain it, driving better outcomes for our customers and our business. This role is ideal for someone who blends strategic acumen, learning program design expertise, and a passion for developing talent at scale. Success in this role means sales teams are more confident, more capable, and consistently achieving their goals, because you’ve built the learning programs, measurement strategies, and partnerships that make learning stick. What You’ll Get to Do Build and Scale Lead strategic sales L&D programs that embed Zillow’s sales methodology, competencies, and coaching framework across lines of business. Develop and scale new hire onboarding and ongoing readiness experiences that improve time-to-productivity, retention, and sales performance. Use data, dashboards, and learning analytics to connect readiness outcomes to key sales metrics (ramp time, attainment, conversion, engagement). Partner with Sales Leaders, Enablement, and Operations to ensure learning solutions align with business priorities, GTM strategy, and customer outcomes. Create scalable frameworks and playbooks that enable consistent adoption of sales excellence practices while allowing for business-specific customization. Pilot and implement AI-driven tools that enhance learning delivery, sales performance, and content accessibility. Influence and Enable Align learning programs with strategic goals and organizational priorities. Facilitate and reinforce core sales capabilities through engaging workshops, coaching sessions, and field readiness experiences. Drive change management efforts that embed new skills and behaviors across the sales organization. Communicate impact and insights to stakeholders through compelling data storytelling and executive-level presentations. Elevate execution quality, stakeholder management, and measurement discipline. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 6–8 years of experience in Sales Readiness, Sales Enablement, Learning & Development, or Performance Consulting. Proven record of leading multi-stakeholder learning initiatives that deliver measurable performance improvement. Deep understanding of sales processes, KPIs, and enablement technologies (CRM, readiness platforms, LMS). Skilled communicator and facilitator with the ability to influence across senior leaders and cross-functional partners. Strategic thinker who connects learning investments to revenue, productivity, and customer experience outcomes. Passionate about learning innovation, coaching excellence, and using data to tell a performance story. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop field-based partner success teams to drive revenue growth and operational efficiency in a technology-driven real estate platform. | Over 10 years of experience in field sales leadership or partner success, with proven revenue growth, operational fluency, and experience in two-sided marketplaces or SaaS platforms. | About the team At Zillow Group, we’re on a mission to transform the real estate journey into a fully integrated, customer-first transaction experience. As part of this bold vision, our Enhanced Markets team is pioneering the evolution of the Flex program—ensuring that our partner agents and team leads are equipped, enabled, and empowered to deliver seamless service and unlock exponential transaction growth. About the role We are seeking a highly strategic and execution-focused Vice President of Partner Operations to lead our sales and service organization across Enhanced Markets. This is a critical leadership role responsible for driving partner engagement, performance, and long-term revenue growth through relationship-driven account management. As VP of Partner Operations, you will lead a team that works face-to-face with Zillow’s most strategic agents and team leads, developing trusted advisor relationships that drive deep adoption of Zillow’s tools, leads, and platform. This is a field-facing, consultative sales leadership role—one that requires inspiring, coaching, and enabling a team to influence partner behavior, drive results, and grow market share. You'll also scale high-performing, data-driven teams while operationalizing rigorous sales discipline, insight-led conversations, and performance-based management systems. What You’ll Do Lead Field-Based Partner Success & Strategic Account Management: Oversee Zillow’s Growth Advisors, Launch Advisors, and Sales Enablement teams focused on maximizing partner impact and performance across Flex markets through deep, in-person relationship development. Drive Revenue Growth Through Performance-Based Sales Culture: Implement field accountability systems—including variable compensation plans, dashboards, and coaching frameworks—to drive individual and team results. Champion Challenger Sales Methodology: Equip teams with the training and playbooks to challenge partner thinking, deliver insight-led conversations, and drive behavioral change with agents and team leads. Scale Through Operational Excellence: Build a scalable, repeatable operational infrastructure to support Flex partner onboarding, training, performance reviews, and long-term retention. Lead Business Transformation: Partner cross-functionally with product, marketing, sales ops, and analytics to evolve the Flex partner journey and support Zillow’s shift to a fully integrated transaction model. Upskill the Organization: Establish ongoing training, enablement, and leadership development frameworks to elevate sales effectiveness, particularly around consultative, data-driven selling and negotiation. Enable Feedback Loops: Champion the Voice of the Partner by implementing structured feedback channels with agents and team leads, and ensuring insights inform GTM strategies and product innovation. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $239,000.00 - $381,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $239,000.00 - $381,000.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are What We’re Looking For 10+ years of experience in field sales leadership, partner success, or GTM roles, ideally within a Fortune 500 consumer marketplace, SaaS, or technology-driven platform business Proven track record of driving double-digit revenue growth through outside sales team leadership, performance-based accountability, and strategic transformation Expertise building and leading high-performing field sales or partner-facing teams that thrive on trust-based relationships and high-touch service Direct experience implementing variable compensation models and KPI-driven sales accountability systems Operational fluency with Salesforce and business intelligence tools (e.g., Tableau) for territory planning, forecasting, and pipeline management Strong strategic mindset with the ability to execute through cross-functional influence Preferred Qualifications Experience applying Challenger or insight-led sales methodologies in the field Familiarity with two-sided marketplaces and experience working with small business or independent sales partners (e.g., real estate professionals, franchise operators, etc.) MBA or advanced degree preferred Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Provide high-level executive support to the Chief Design Officer while managing complex calendars and coordinating travel logistics. Act as a liaison across Design leadership and support operational initiatives to enhance communication and efficiency. | Candidates should have at least 10 years of experience supporting C-level executives, with strong professionalism and communication skills. A bachelor's degree is preferred, and proficiency in various collaboration tools is required. | About the team We are seeking an extraordinarily forward-thinking, motivated, and proactive Senior Executive Assistant to support the Chief Design Officer (CDO) and the Design organization. This role is critical to driving operational excellence, communication clarity, and organizational rhythm within a fast-paced, highly collaborative design environment. Beyond traditional executive support, this position incorporates elements of chief of staff responsibilities as well as mentorship and leadership of the Design Assistant team. About the role This role requires exceptional judgment, integrity, and professionalism, with the ability to anticipate needs, manage complex priorities, and act as a trusted partner to senior leadership. You will help operationalize the CDO’s vision, streamline processes, orchestrate key initiatives, and strengthen communication across the organization. A successful candidate thrives in ambiguity, solves problems before they become problems, and acts as a steady, confident partner to executives and team members alike. Key Responsibilities Provide high-level executive support with exceptional discretion, professionalism, and judgment while representing the CDO and Zillow Design both internally and externally. Manage complex and dynamic calendars, prioritizing time effectively in alignment with strategic priorities. Coordinate sophisticated travel logistics, event planning, and operational workflows for executive meetings, all-hands, reviews, and off-sites. Support the CDO and the broader organization by tracking key deliverables, following up on priorities, identifying bottlenecks, and facilitating informed decision-making to ensure smooth business rhythms. Act as a liaison across Design leadership and cross-functional partners for responsibilities such as event planning and organization-wide meetings, ensuring clear communication and timely information flow. Assist in operationalizing organization-wide goals and initiatives by developing and refining processes that enhance communication, efficiency, and execution within the Design organization. Prepare, edit, and organize executive communications, presentations, reports, and meeting materials with a high level of polish and accuracy. Lead, mentor, and guide other Administrative/Executive Assistants within the Design organization, fostering cohesion, consistency, and shared best practices. Support special projects and strategic initiatives from concept through completion, often requiring cross-functional coordination and problem-solving. Manage administrative operations including expense reporting, procurement, documentation, resource tracking, and departmental logistics. Maintain a proactive, anticipatory approach to upcoming needs, risks, or opportunities for improvement. Travel up to 25% annually. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are A seasoned, strategic Executive Assistant with at least 10 years of experience supporting C-level executives. You bring proactive thinking, strong business acumen, exceptional communication, and a desire to elevate the operational effectiveness of the organization you support. You thrive in a fast-paced, collaborative environment and bring maturity, efficiency, and calm to complex situations. Minimum of 10 years of experience supporting C-level executives; experience with Design/Product leaders is a plus. Strong professionalism, diplomacy, and judgment with the ability to handle confidential information with integrity. Excellent communication, relationship-building, and influencing skills across functions and levels. Demonstrated ability to anticipate needs, think strategically, manage shifting priorities, and operate independently. Proven success improving workflows, designing processes, and solving operational challenges. High level of organization, thoroughness, and ability to manage multiple competing priorities. Proficient in Microsoft Office, Google Workspace, Zoom, Slack, Mac OS, and modern collaboration tools. Bachelor’s degree preferred. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead 0→1 AI product development, explore agentic AI experiences, and collaborate across teams to deliver innovative real estate solutions. | 5+ years in consumer product management, strong AI fluency, experience with rapid prototyping, and a strategic, customer-focused mindset. | About the team Eager to reinvent the way people find their next home? Zillow’s Agentic AI & Experience team is responsible for developing novel, agentic experiences and capabilities that reshape what it looks like to find and secure a home. Our goal is to reinvent home buying and renting through highly personalized, seamless journeys that are augmented with timely insights, guided actions, and rich content that help customers move forward with confidence. We build on a deep quantitative and qualitative understanding of our customers and the marketplace to rapidly test, iterate, and launch new experiences on the United States’ largest online real estate marketplace. Our team of applied scientists, engineers, designers, researchers, and product managers partners closely with teams across Zillow to deliver highly tailored, trusted, and increasingly agentic experiences for millions of customers. About the role We’re looking for a Senior Product Manager who is a full-stack experience builder: sharp product instinct, deep technical and AI fluency, and strong design sense. You’re comfortable taking ideas from a whiteboard to a working product in weeks, not quarters - rapidly prototyping, validating with customers and data, and then hardening the strongest bets into durable, production experiences. In this role, you will shape how we explore and define the ways agentic AI reshapes buying and renting. You’ll frame hypotheses about how agentic experiences should work, design experiments to test those hypotheses, and translate what we learn into new interaction patterns. You’ll use prototypes, rapid user testing, internal dogfooding, and live experiments to explore what an agentic home shopping journey looks like, then turn those learnings into coherent end-to-end experiences that help people explore homes, understand their options, and decide what to do next. Your focus will be on forward-looking bets: exploring ambiguous problem spaces, running 0→1 experiments, and maturing them into clear patterns and requirements that other teams can scale and iterate on. You’ll stay involved as those experiences move into production to help with first launches and ensure the patterns land as intended, while keeping your center of gravity on learning, defining the patterns, and proving what good looks like. You’ll define product strategy, lead execution, and work side-by-side with Design, Engineering, and Applied Science to translate cutting-edge AI capabilities into clear, intuitive, and reliable customer experiences at scale. You Will Get To Lead 0→1 AI products from ambiguity to real-world testing – frame problems, define hypotheses, and drive fast build–measure–learn cycles, creating rapid, functional prototypes and using AI as a power tool to explore multiple experience directions, then using what you learn to sharpen product direction and move faster toward the right decisions. Design novel agentic experiences that transform today’s linear workflows into native, AI-driven journeys – using planning, tool use, and memory to guide customers, not just answer questions. Partner deeply with engineers, designers, applied scientists, and researchers to explore solution spaces, co-create prototypes, and iterate quickly based on real customer behavior and feedback. Own metrics, experimentation, and evaluation for your areas, defining success criteria, instrumenting experiences, designing A/B tests, and combining offline metrics, human-in-the-loop review, and online experiments to understand quality, safety, and business impact. Drive productionization of successful prototypes, specifying requirements for reliability, observability, latency, cost, and failure modes in close collaboration with engineering leads. Lead cross-functional alignment and responsible AI practices, pulling teams around a clear vision and roadmap, aligning executives and partner teams on priorities and tradeoffs, and addressing data privacy, bias mitigation, and fair housing considerations as we design, evaluate, and deploy AI experiences. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years in a product management role leading consumer experiences end-to-end, including multiple new product launches and scaled iterations. Strong AI product fluency and curiosity about emerging, state-of-the-art tech, with an understanding of modern AI capabilities (especially large language models and agentic patterns like reasoning, planning, tool use, and memory), their limitations, and how to productize them responsibly. You have a track record of using new capabilities to materially define or change product direction or strategy. Proven 0→1 builder who is deeply customer-centered – comfortable moving from problem framing to live product quickly, leading ambiguous efforts, and shipping iterative prototypes that learn from real usage, while regularly using qualitative and quantitative insights to understand behavior, uncover needs, and translate them into clear product opportunities and requirements. Hands-on with prototyping, AI tools, data, and experimentation, creating rapid, often functional prototypes; using AI as a power tool to explore experience directions (flows, UX copy, stress tests, lightweight comps); and defining metrics, instrumentation, A/B tests, and human-in-the-loop evaluations to assess AI quality, safety, and impact. Strategic thinker, roadmap owner, and technically conversant cross-functional leader, capable of defining a vision for your area, connecting it to company strategy, sequencing work to deliver value and mitigate risk, and working with APIs, data pipelines, and reliability/performance constraints while aligning engineers, scientists, designers, researchers, and partner PMs around clear plans and explaining complex ideas in plain language to both executives and technical audiences. Champion of responsible AI, with experience or strong interest in working through topics such as safety, privacy, bias mitigation, and compliance (ideally including or adjacent to fair housing constraints). Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage a book of business, build relationships with clients, and meet sales targets. | Bachelor's degree or equivalent experience, 1+ years in sales or account management, and strong communication skills. | About the team At New Construction, our mission is to improve the shopping experience for buyers, enabling builders to market their homes with a greater return on investment. The SMB Team is a dynamic group responsible for driving engagement, retention, and partner success with the industry's small and medium sized homebuilders. We provide media recommendations with a goal of increasing builder client discoverability and value. With an emphasis on a consultative and collaborative culture, our team is key to driving the overall success of the New Construction business as Zillow. Characterized by hard work, strategic focus, and exceptional execution, the SMB Team prides itself on providing an exceptional client experience. Our platform partners with the greatest number of New Construction home buyers in the country. We’ve achieved that by building a fun and passionate work environment, where teamwork and individual contributions go hand in hand. Join our high-energy and innovative team and play a pivotal role in shaping the future of the New Construction industry. As part of our team, you'll have the opportunity to work alongside industry leaders, tackle dynamic challenges, and make a significant impact in the world of New Construction. About the role The New Construction team is expanding and we are looking for a highly motivated self-starter who thrives in a fast-paced sales environment. Client Sales Associates guide our Smaller New Construction Home Builders to success using Zillow Group’s Promoted Communities and Boost platforms. Through motivation, education and engagement, the Client Sales Associate helps our clients achieve their advertising and brand awareness goals with Zillow Group. This position is a key revenue driver for Zillow New Construction, tasked with completing an aggressive sales strategy with a compensation plan that rewards performance. The ideal candidate is strongly motivated by providing exceptional customer service with a growth mindset. The Client Sales Associate responsibilities are: Work a book of business consisting of Medium sized accounts and highly engaged clients, ensuring strong relationships and exceptional service delivery. Take ownership of sales targets and work diligently to meet and exceed assigned sales quotas, driving revenue growth and achieving individual and team success. Nurture builder relationships through regular communication, in-market visits, and fostering strong partnerships. Serve as an expert and point of contact for divisional and regional inquiries, providing insights, support, and collaboration to drive strategic growth. Contribute to reporting, forecasting, and analysis efforts to provide accurate and comprehensive insights. Prepare and pull reports for scheduled and ad-hoc calls, ensuring timely and relevant information is available for discussion and decision-making. Collaborate with the team to deliver high-quality Quarterly Business Reviews (QBR) by providing valuable inputs and insights on divisional performance. Act as a platform management specialist, responsible for delivering product education and training to divisional teams, ensuring they are equipped with the knowledge and resources to effectively maximize our offerings. Stay updated on industry trends and market developments to provide relevant and up-to-date information to divisional teams. Engage in strategic and targeted Client entertainment to include select trade shows and conferences What does success look like? Within 30 days, you will be familiar with the New Construction organizational structure, meet its leaders, and build working relationships with other sellers and peers on other teams. You’ll primarily be observing, learning, and completing our Zillow University & NewCon Onboarding. Within 90 days you will be familiar with our core product offerings, monetization strategies, and the sales goals for the accounts in your book of business. You’ll have established ways of working and collaboration in your pod and have begun forming relationships with your Builder Stakeholders. Within 6 months you will be fully ramped onto the role and already deepening your relationships with our top partners at the divisional level. You will have established a reporting and product education cadence in partnership with your team and will have identified areas of opportunities to grow investment in Zillow products from your book. In 12 months you will be an authority on your book of business, knowing your builders priorities, roadblocks, and preferred ways of partnership. You will consistently meet/surpass quarterly quota attainment sales goals. You will be hyper focused on rapid revenue growth. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $60,000.00 - $91,600.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $60,000.00 - $87,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location. Who you are Bachelor's degree in a relevant field or equivalent work experience Minimum/combined 1+ years in Sales Role and/or Account Management required Ability to handle complex sales process that may include multiple decision makers and influencers while managing competing deadlines and priorities Ability and willingness to travel at a minimum once a quarter. Self-starter with a positive attitude and excellent written and verbal communication skills Proficiency in utilizing MS Office and tools such as Highspot, Outreach, Gong, Salesforce CRM for organization and data management Able to travel 1x per quarter in market Preferred Qualifications: 3+ years experience in managing a book of business of $300k+ in quarterly recurring revenue across 35+ accounts Experience in the real estate industry or with property management solutions. Familiarity with Zillow's product offerings and advertising solutions Experience with data analysis and visualization tools, such as Domo, Excel or Tableau Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Provide customer support and resolve inquiries across phone, email, and chat while promoting products and meeting performance metrics. | At least 1 year customer service experience, strong communication and de-escalation skills, multitasking ability, and basic technical troubleshooting. | About the team ShowingTime is committed to delivering excellent real estate solutions. Our team fosters collaboration, encourages innovation, and is motivated to ensure an exceptional customer experience. As an integral part of our dynamic and supportive environment, you will have the opportunity to improve real estate agents' utilization of our products and services. About the role Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat. You Will Get To: • Resolve customer inquiries and issues promptly, documenting cases accurately and efficiently. • Learn and master ShowingTime products and services • Apply a range of support tools to assist customers effectively • Follow standardized processes while adapting to individual needs • Prioritize and complete pending cases • Meet performance and productivity metrics • Collaborate with internal and external support teams • Promote additional ShowingTime products and services to customers This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $20.60 - $32.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are • Compassionate and customer-focused • Exceptional patience, active listening, and communication skills • Innovative problem solver. • Adaptable to change. • Team player with a growth mindset. • Punctual, and accountable for time and attendance. • Welcomes feedback and strives for continuous improvement. Qualifications • Minimum of 1 year in customer service or a similar role. • Strong background in de-escalating calls. • Ability to address and resolve blocking issues raised by customers. • Strong multitasking and attention to detail. • Ability to thrive in a fast-paced environment. • Clear and articulate verbal and written communication. • Basic digital literacy and technical troubleshooting Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead and develop a team to drive marketing and sales enablement strategies that increase adoption and engagement of Zillow's products and services. | Over 8 years in marketing or sales enablement, 5+ years leading teams, proficiency with enablement tools, strong cross-functional collaboration skills, and experience in data-driven strategy. | About the team Zillow Group is reimagining how people buy, sell, and finance homes, making the experience more connected, transparent, and delightful. The Agent Marketing organization drives adoption, engagement, and retention across Zillow’s agent products and services, empowering real estate professionals to better serve consumers and grow their businesses. Within Agent Marketing, the Field Marketing team bridges Marketing and Sales to activate Zillow’s brand, products, and value proposition through our sales and success organizations. We bring the integrated agent experience to life by equipping frontline teams with the tools, insights, resources and messaging they need to help agents thrive and deliver exceptional customer outcomes. About the role The Senior Manager of Frontline Marketing & Sales Enablement leads a team responsible for enabling Zillow’s sales and partner-facing organizations through integrated marketing, frontline engagement, and go-to-market execution. This leader drives strategy and execution across multiple agent and partner audiences. The role aligns marketing and sales activation to accelerate adoption and utilization of Zillow’s suite of products, tools, and services. You will work closely with leaders across sales, marketing, operations, product and L&D to deliver cohesive, data-informed programs that elevate the agent and partner experience and help our teams deliver for consumers. Leadership and Team Development • Lead, coach, and inspire a high-performing team of field marketers who translate business priorities into impactful frontline programs. • Foster a culture of visibility, accountability, and innovation by celebrating wins, navigating ambiguity, and developing future leaders. • Champion collaboration across Marketing, Sales, and Product teams to ensure a unified and consistent agent experience. Strategy and Go-to-Market Alignment • Own the go-to-market strategy and planning for our human-channel to drive agent adoption and engagement across Zillow’s suite of tools, products, and services. • Translate business goals into actionable marketing and enablement plans that drive measurable outcomes through sales and success teams. • Partner with product, marketing and sales leaders to launch and scale new offerings, ensuring clear storytelling, frontline readiness, and strong adoption. Field Enablement and Activation • Design and oversee programs that improve frontline performance, drive tool and product utilization, and enhance the customer journey. • Deliver integrated communications, campaign toolkits, and localized marketing strategies that meet both national and regional needs. • Support flagship activations and events such as regional roadshows, industry events, and partner summits that deepen engagement and strengthen partner relationships. Insights, Optimization, and Operational Excellence • Leverage qualitative and quantitative data to identify opportunities for optimization and integrate AI-driven insights to improve decision-making, resource allocation, and content performance. • Evolve and scale enablement infrastructure using platforms such as Highspot, Gong, Salesloft, BombBomb, and HubSpot to streamline communication, visibility, and measurement. • Drive continuous improvement in how our teams work by refining processes, adopting automation where possible, and advancing the overall productivity and effectiveness of the organization. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $144,800.00 - $231,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $137,500.00 - $219,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are • You have 8+ years of experience in B2B or B2C marketing or sales enablement, ideally within a growth-oriented or platform business. • You have 5+year of experience leading and developing teams, with proven success building high-performing marketers or enablement professionals. • You excel at aligning cross-functional teams across Sales, Product, and Marketing to deliver measurable business outcomes. • You are data-driven and insight-oriented, able to connect analytics with strategic storytelling and behavior change. • You are a strong communicator and collaborator who can influence stakeholders at all levels of the organization. • You are proficient in tools including Highspot, Gong, Salesloft, Salesforce, and AI technologies that improve efficiency, insight, and performance. • You thrive in environments that require adaptability, creative problem solving, and confident leadership during transformation. What You Will Drive • Champion a human-led, technology-enabled marketing approach that empowers frontline teams to deliver exceptional value to agents and partners. • Drive the adoption, engagement, and utilization of Zillow’s suite of tools, services, and resources across agent and partner segments. • Advance the integration of content, insights, and enablement to create scalable, consistent, and impactful marketing execution. • Build and nurture a team of strategic, data-informed marketers who strengthen the connection between agent success and consumer experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Leading and developing a team to execute integrated marketing and outreach strategies to support organizational goals. | Over 8 years of experience in communications, fundraising, and grant writing, with leadership experience, but lacking specific B2B/B2C marketing and sales enablement expertise. | About the team Zillow Group is reimagining how people buy, sell, and finance homes, making the experience more connected, transparent, and delightful. The Agent Marketing organization drives adoption, engagement, and retention across Zillow’s agent products and services, empowering real estate professionals to better serve consumers and grow their businesses. Within Agent Marketing, the Field Marketing team bridges Marketing and Sales to activate Zillow’s brand, products, and value proposition through our sales and success organizations. We bring the integrated agent experience to life by equipping frontline teams with the tools, insights, resources and messaging they need to help agents thrive and deliver exceptional customer outcomes. About the role The Senior Manager of Field Marketing leads a team responsible for enabling Zillow’s sales and partner-facing organizations through integrated marketing, frontline engagement, and go-to-market execution. This leader drives strategy and execution across multiple agent and partner audiences. The role aligns marketing and sales activation to accelerate adoption and utilization of Zillow’s suite of products, tools, and services. You will work closely with leaders across sales, marketing, operations, product and L&D to deliver cohesive, data-informed programs that elevate the agent and partner experience and help our teams deliver for consumers. Leadership and Team Development Lead, coach, and inspire a high-performing team of field marketers who translate business priorities into impactful frontline programs. Foster a culture of visibility, accountability, and innovation by celebrating wins, navigating ambiguity, and developing future leaders. Champion collaboration across Marketing, Sales, and Product teams to ensure a unified and consistent agent experience. Strategy and Go-to-Market Alignment Own the go-to-market strategy and planning for our human-channel to drive agent adoption and engagement across Zillow’s suite of tools, products, and services. Translate business goals into actionable marketing and enablement plans that drive measurable outcomes through sales and success teams. Partner with product, marketing and sales leaders to launch and scale new offerings, ensuring clear storytelling, frontline readiness, and strong adoption. Field Enablement and Activation Design and oversee programs that improve frontline performance, drive tool and product utilization, and enhance the customer journey. Deliver integrated communications, campaign toolkits, and localized marketing strategies that meet both national and regional needs. Support flagship activations and events such as regional roadshows, industry events, and partner summits that deepen engagement and strengthen partner relationships. Insights, Optimization, and Operational Excellence Leverage qualitative and quantitative data to identify opportunities for optimization and integrate AI-driven insights to improve decision-making, resource allocation, and content performance. Evolve and scale enablement infrastructure using platforms such as Highspot, Gong, Salesloft, BombBomb, and HubSpot to streamline communication, visibility, and measurement. Drive continuous improvement in how our teams work by refining processes, adopting automation where possible, and advancing the overall productivity and effectiveness of the organization. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $144,800.00 - $231,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $137,500.00 - $219,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You have 8+ years of experience in B2B or B2C marketing or sales enablement, ideally within a growth-oriented or platform business. You have 5+year of experience leading and developing teams, with proven success building high-performing marketers or enablement professionals. You excel at aligning cross-functional teams across Sales, Product, and Marketing to deliver measurable business outcomes. You are data-driven and insight-oriented, able to connect analytics with strategic storytelling and behavior change. You are a strong communicator and collaborator who can influence stakeholders at all levels of the organization. You are proficient in tools including Highspot, Gong, Salesloft, Salesforce, and AI technologies that improve efficiency, insight, and performance. You thrive in environments that require adaptability, creative problem solving, and confident leadership during transformation. What You Will Drive Champion a human-led, technology-enabled marketing approach that empowers frontline teams to deliver exceptional value to agents and partners. Drive the adoption, engagement, and utilization of Zillow’s suite of tools, services, and resources across agent and partner segments. Advance the integration of content, insights, and enablement to create scalable, consistent, and impactful marketing execution. Build and nurture a team of strategic, data-informed marketers who strengthen the connection between agent success and consumer experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Implement customer support strategies, resolve inquiries, and promote products across channels. | Minimum 1 year in customer service, strong communication, digital literacy, and troubleshooting skills. | About the team ShowingTime is committed to delivering excellent real estate solutions. Our team fosters collaboration, encourages innovation, and is motivated to ensure an exceptional customer experience. As an integral part of our dynamic and supportive environment, you will have the opportunity to improve real estate agents' utilization of our products and services. About the role Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat. You Will Get To: Resolve customer inquiries and issues promptly, documenting cases accurately and efficiently. Learn and master ShowingTime products and services Apply a range of support tools to assist customers effectively Follow standardized processes while adapting to individual needs Prioritize and complete pending cases Meet performance and productivity metrics Collaborate with internal and external support teams Promote additional ShowingTime products and services to customers This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $20.60 - $32.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Compassionate and customer-focused Exceptional patience, active listening, and communication skills Innovative problem solver. Adaptable to change. Team player with a growth mindset. Punctual, and accountable for time and attendance. Welcomes feedback and strives for continuous improvement. Qualifications Minimum of 1 year in customer service or a similar role. Strong background in de-escalating calls. Ability to address and resolve blocking issues raised by customers. Strong multitasking and attention to detail. Ability to thrive in a fast-paced environment. Clear and articulate verbal and written communication. Basic digital literacy and technical troubleshooting Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage customer relationships, guide adoption of technology platforms, coach clients to optimize usage, and collaborate with internal teams to improve products and drive growth. | 3+ years in customer-facing roles ideally with SaaS, strong communication and consultative skills, tech-savvy with complex integrations, proactive and adaptable, real estate experience preferred but not required. | About the team Join a passionate, results-driven team dedicated to empowering real estate professionals. We deliver best-in-class software and advertising solutions that help agents, teams, and brokers build successful businesses. Our focus is on organization, lead engagement, accountability, and creating seamless shopping and transaction experiences for clients. Customer Success is central to our mission, playing a key role in onboarding new customers, building rapport, understanding unique needs, and driving ROI optimization and growth. About the role As a Customer Success Manager (CSM), you will be the primary point of contact and a trusted strategic partner for a diverse portfolio of real estate professionals. You will guide customers in adopting new tools and workflows, unlocking opportunities for growth and efficiency on our platform. Your expertise and coaching will give our customers a competitive edge in a dynamic real estate market. You Will Get To • Act as a trusted advisor and coach, building strong relationships with key accounts through regular check-ins. • Serve as the primary consultant on our real estate technology platform, providing expertise on integrations and tools. • Demonstrate how our solutions drive business growth, focusing on lead generation, conversion, sales optimization, and customer service. • Host regular Business Reviews to discuss product engagement, customer goals, and share relevant updates. • Ensure successful product implementation and adoption aligned with customer and internal goals. • Support agents through onboarding, motivating them and coaching them on how to use our product to get results: more conversations, more appointments and more transactions. • Collaborate with cross-functional teams to provide feedback, improve products, and identify renewal or expansion opportunities. • Translate product insights and data into actionable strategies, coaching customers toward improved results. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $29.30 - $46.70 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $27.80 - $44.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are • 3+ years in a customer-facing success, sales, or support role, ideally with SaaS and strategic accounts. • Adaptable learner, eager to embrace change in a dynamic environment. • Strong communicator with excellent interpersonal skills. • Consultative and curious, skilled at discovery and advising on best practices. • Tech-savvy, comfortable with SaaS applications and complex integrations. • Proactive self-starter with strong project and time management skills. • Problem solver who views challenges as opportunities for growth. • A background in real estate, and real estate technology is highly desirable. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Define and deliver innovative home-capture products by collaborating with cross-functional teams, balancing business goals, and driving market adoption. | 5+ years product management experience, customer obsession, ability to lead cross-functional teams, analytical skills, and preferably experience with mobile apps or AI/ML/computer vision. | About the team The Rich Media AI team is dedicated to transforming real estate online at Zillow. By using cutting-edge computer vision and AI science, we are inventing innovative experiences -- such as 360 tours, interactive floor plans, aerial overviews, and more -- that allow movers to feel like they’re already there, all from their devices. This cross-disciplinary group is creating the next chapter of home shopping experiences. About the role As a Senior Product Manager, you will define and deliver innovative home-capture products that make it easy for anyone -- photographers, agents, landlords, and homeowners -- to scan the intricate details of a home faster and more easily than ever before. By merging leading smartphone technologies and on-device 3D/ML models with great user-centered mobile design, your products will provide photography solutions that scale seamlessly across markets and operations. Your work will come to life every day for millions of shoppers via immersive online experiences, and at the same time, empower thousands of B2B partners with the tools to grow their real estate marketing businesses. In Rich Media AI, you’ll be adding your curiosity and drive to a team that values invention, imagination, speed, and impact. You Will Get To Build next-generation home capture products that enable anyone to walk into a home and walk out with market-ready digital experiences. Translate market needs and technical/operational constraints into clear, long-term product direction. Develop frameworks and strategies to balance business goals, including market adoption, cost, and consumer experience. Collaborate with designers to create experiences that delight both photographers and internal operators. Partner closely with a collaborative group of PMs, engineers, applied scientists, MLEs, and in-house photographers to build, test, and launch new features. Partner with sales and operations to develop go-to-market strategies, monitor adoption, and continuously adapt. Define and track key metrics to guide decisions, identify opportunities, and measure success. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of product management experience. Customer-obsessed, able to balance the needs of diverse personas and deliver market-leading products. Proven ability to lead cross-functional teams to launch digital products. Strong systems thinker who can assess how digital experiences impact professionals’ complex operational workflows. Comfortable working in agile, iterative environments with continuously-evolving requirements. Analytical and curious, using data to form hypotheses, drive decisions, and evaluate results. Preferred: Experience with mobile apps, operational technologies, or photography/AI ML/computer vision. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

As a Senior Executive Recruiting Coordinator, you will manage the operational excellence of executive searches, ensuring a seamless experience for candidates and hiring leaders. You will oversee scheduling for complex interview loops and manage confidential requisitions. | Candidates should have 4+ years of experience in recruiting coordination or executive support, preferably in a high-growth technology environment. Strong proficiency with scheduling tools and excellent communication skills are essential. | About the team The Executive Recruiting team at Zillow partners directly with senior leaders to hire world-class executives who shape the future of the company. We manage highly visible and often complex searches across all functions, balancing a need for speed with a white-glove candidate and client experience. This team operates at the center of Zillow’s most strategic hiring decisions and plays a vital role in building the leadership talent that drives Zillow’s mission to reimagine real estate. As a Senior Executive Recruiting Coordinator, you’ll join a team that thrives on precision, partnership, and discretion. We work closely with recruiters, sourcers, executive assistants, and hiring managers to flawlessly execute confidential and high-impact recruiting processes. About the role As a Senior Executive Recruiting Coordinator, you will be responsible for managing the operational excellence of our executive searches, ensuring a seamless experience for candidates, interviewers, and hiring leaders. You’ll oversee scheduling for highly complex interview loops, manage confidential requisitions, facilitate candidate greets, and schedule internal meetings with executive stakeholders. This role requires impeccable attention to detail, strong communication skills, and the ability to navigate ambiguity in a fast-paced environment. You will act as the connective tissue across recruiters, sourcers, executive assistants, and business leaders, ensuring every step of the process is smooth, professional, and aligned with Zillow’s high standards. You will get to: Lead the coordination of requisition-based executive searches, from kickoff through onboarding, including scheduling hiring manager screens, loops, and alignment meetings Manage confidential requisitions with discretion, ensuring sensitive information is handled appropriately in calendar holds, invites, and communications Build strong partnerships with recruiters, sourcers, and executive assistants, serving as the primary point of contact for scheduling logistics and process alignment Provide white-glove candidate experiences, including virtual greets, thoughtful communications, and personalized touches such as offer gifts Maintain and update key recruiting resources such as candidate pipelines, pre-brief documents, Slack channels, and executive availability trackers Schedule and facilitate Talent Scouting initiatives, including kickoff meetings, executive syncs, and ongoing candidate conversations that build Zillow’s future leadership pipeline Track and manage NDA distribution, signatures, and compliance for all executive-level candidates Anticipate roadblocks and proactively communicate updates or scheduling challenges to recruiters, hiring leaders, and executive assistants Support the onboarding process by coordinating with executive assistants and ensuring a smooth transition for new hires This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $32.50 - $48.70 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $30.90 - $46.30 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Exceptionally organized and detail-oriented, with the ability to juggle multiple high-priority searches at once Skilled at managing complex calendars and executive scheduling logistics, with a strong understanding of the nuances of working with executive assistants Adept at maintaining confidentiality and exercising discretion when working on sensitive searches A strong communicator, able to build trust and credibility across recruiters, sourcers, executive assistants, and senior leaders Comfortable operating in fast-paced, ambiguous situations while maintaining a calm and professional demeanor Naturally collaborative, thriving in a team environment where success depends on clear communication and partnership Proactive and resourceful, able to anticipate needs, identify risks, and act quickly to resolve challenges Qualifications: 4+ years of experience in recruiting coordination, executive support, or a related role, preferably in an executive search or high-growth technology environment Proven success managing complex scheduling with senior executives and their assistants Experience handling confidential information with discretion and professionalism Strong proficiency with scheduling tools, calendar management, and recruiting platforms (Workday or equivalent) Excellent written and verbal communication skills Ability to work both independently and collaboratively in a fast-paced environment Passion for creating an exceptional candidate and client experience Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead the end-to-end design vision for enterprise rental dashboards and AI-powered workflows, govern design systems, and collaborate cross-functionally to drive partner adoption and business growth. | 10+ years professional product design experience with 5+ years in enterprise/B2B design, expertise in dashboards and data visualization, strong systems thinking, AI workflow design curiosity, and leadership without direct management. | About the team As a Principal Product Designer, Rentals Enterprise Experience, you’ll join Zillow’s Rentals Enterprise Design team within the Professional Experience group. Our mission is to transform complex rental workflows into intuitive, human-centered experiences that empower marketing/property managers, operators, and renters. By reducing friction and building trust in data-rich environments, we improve the rental journey for millions and drive adoption, retention, and growth for Zillow Rentals. About the role This is an opportunity to lead through craft as a Principal Product Designer shaping Zillow’s enterprise rental experience. You’ll define the design vision for dashboards, data visualization, and AI-powered workflows that simplify complexity and deliver clarity to our partners. As a senior individual contributor, you’ll influence outcomes across design, product, and engineering by setting the quality bar, driving systems-level strategy, and ensuring our tools deliver guidance partners can trust and results they can scale. You Will Get To: Own the end-to-end design vision for enterprise dashboards and analytics tools, setting a new standard for clarity and trust in partner decision-making. Shape and embed AI-enabled experiences that transform data into actionable guidance and outcomes, making AI a core design consideration alongside usability and accessibility. Extend and govern the enterprise design system, ensuring consistency, scalability, and accessibility across Rentals tools. Translate complexity into clarity through data visualization and systems frameworks that simplify partner workflows. Partner with Product, Engineering, Data Science, and Research to align on strategy, execution, and innovation. Serve as a craft leader, raising the quality bar and inspiring excellence across the Rentals Enterprise Design team. Drive design outcomes that directly contribute to partner adoption, retention, and business growth. Collaborate across disciplines to solve meaningful challenges in how property managers and operators attract renters, optimize leasing, and meet occupancy goals. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 10+ years of professional product design experience, with at least 5 years working on enterprise, B2B, or complex system design. Expertise in designing dashboards, analytics interfaces, and data visualizations that drive decision-making and action. Demonstrated ability to independently initiate and lead complex, cross-functional programs—setting vision, defining frameworks, and driving execution to measurable impact. Strong end-to-end design skills: from discovery and research through prototyping, testing, and shipping high-quality experiences. Experience with design systems at scale, including creating or governing reusable patterns, components, and frameworks. Systems thinking with the ability to model complex workflows, dependencies, and integrations across products. Strong cross-functional collaboration skills, with experience working alongside Product, Engineering, and Data Science partners. Curiosity and openness to exploring AI-enabled workflows and emerging design practices. Ability to mentor and inspire other designers through craft leadership, even without direct management responsibilities. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

The Quality Insight & Sentiment Analyst will analyze customer interactions to identify trends and root causes behind customer experiences. This role involves collaborating with teams to improve AI model accuracy and delivering actionable insights to enhance customer journeys. | Candidates should have 1-3 years of experience in contact center QA or customer insights, with familiarity in QA scorecards and performance metrics. Analytical skills and experience with RCA frameworks are essential, and candidates with non-traditional backgrounds are encouraged to apply. | About the team As a Quality Insight & Sentiment Analyst within the Quality Programs team, you’ll be part of a collaborative group focused on driving Zillow’s mission forward through building a proactive quality framework. While we remain dedicated to providing a 6-star experience, we are evolving from traditional call audits to 100% interaction monitoring—blending scalable AI technology with human insight. This team plays a critical role in shaping the future of quality assurance, and the Quality Insight & Sentiment Analyst will contribute directly to that success by surfacing meaningful insights and influencing frontline enablement, product, and customer experience strategies. About the role This is an opportunity to grow your career as a Quality Insight & Sentiment Analyst while helping shape the future of quality programs. You’ll bridge human judgment with machine-generated evaluations to uncover behavioral and emotional patterns, interpret sentiment drivers, and identify the root causes behind customer experiences. Your work will directly influence how we coach our frontline teams, enhance our products, and elevate the customer journey. You Will Get To: Analyze customer interactions across voice, chat, and email to identify behavioral, performance, and sentiment trends. Conduct audits and calibration reviews to validate AI sentiment scoring and ensure consistency. Deep-dive into high/low sentiment cases and anomalies to uncover triggers and root causes. Collaborate with ML teams and vendors to improve AI model accuracy, context understanding, and cultural nuance. Apply RCA frameworks (5 Whys, Fishbone, Pareto) to identify and address drivers of negative sentiment. Deliver reports that connect emotional drivers to KPIs like CSAT, NPS, and churn, with actionable recommendations. Translate AI and behavioral insights into coaching-ready narratives for frontline managers. Contribute to evolving quality dashboards, scorecards, and playbooks that support the adoption of AI-powered QA. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $70,500.00 - $112,500.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $66,900.00 - $106,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Required: 1–3 years in contact center QA, CX analytics, behavioral research, or customer insights. Familiarity with QA scorecards, performance metrics, and CX measurement tools (CSAT, NPS, etc.). Hands-on experience with RCA frameworks (e.g., 5 Whys, Fishbone). Analytical fluency; able to find stories in large data sets and translate them into clear recommendations. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Preferred: Experience with AI-powered QA platforms (Observe.AI, Level AI, CallMiner, etc.). Exposure to model evaluation, prompt design, or data labeling workflows. Familiarity with BI tools (Looker, Tableau) or basic SQL/Python for data analysis. Experience in data validation and ETL work. Background in linguistics, psychology, or behavioral science. Strong experience with sentiment analysis platforms or customer feedback systems. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Oversee and execute the end-to-end insuring process for various loan types, ensuring compliance and timely issuance. Lead process improvement initiatives and provide advanced support to team members while acting as a primary liaison for escalated issues. | Candidates should have 4+ years of experience in mortgage post-closing or insuring, with expertise in various loan products. Strong analytical, communication, and problem-solving skills are essential, along with proficiency in relevant software and regulatory guidelines. | About the team The Post Closing team at Zillow Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to achieve shared goals. The team cultivates a respectful, inclusive, and solution-focused environment, making the workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold Zillow’s reputation as a leader in post-closing operations. About the role As a Senior Insuring Specialist at Zillow Home Loans, you will serve as a subject matter expert and key resource within the post-closing team. In this fully remote role, you will oversee complex insuring processes for FHA, VA, USDA, and conventional mortgage loans, ensuring compliance with investor, agency, and regulatory requirements. You will lead process improvement initiatives, provide advanced support and guidance to team members, and act as a primary liaison for escalated issues with internal and external partners. Your expertise will help drive operational excellence, risk mitigation, and continuous improvement across the insuring function. You Will Get To: Oversee and execute the end-to-end insuring process for FHA, VA, USDA, and conventional loans, ensuring all requirements are met for timely and accurate insurance issuance. Serve as the primary escalation point for complex insuring scenarios, discrepancies, and exceptions, collaborating with underwriters, closers, post-closing teams, and external partners to resolve issues. Lead process improvement projects to enhance efficiency, accuracy, and compliance within the insuring function; develop and implement updated procedures and best practices. Provide advanced training, mentorship, and guidance to team members, supporting their development and ensuring consistent application of insuring standards. Monitor regulatory and investor guideline changes, assess operational impacts, and update team processes and documentation accordingly. Analyze insuring metrics and trends, prepare reports for management, and recommend solutions to mitigate risk and improve performance. Represent the insuring function in cross-functional meetings, audits, and quality control reviews; provide subject matter expertise and detailed documentation as needed. Maintain strong relationships with MI companies, HUD, VA, and other business partners to facilitate issue resolution and process enhancements. Take on additional responsibilities, special projects, or leadership assignments as directed by management. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $26.20 - $39.40 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $25.00 - $37.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You are a highly skilled and proactive mortgage professional with deep expertise in insuring processes and compliance. You excel at navigating complex scenarios, resolving escalated issues, and driving process improvements. Your leadership, analytical, and communication skills enable you to mentor others, influence cross-functional teams, and deliver results in a dynamic environment. You are committed to continuous learning, operational excellence, and upholding the highest standards of integrity and quality. You take initiative, embrace challenges, and are eager to make a significant impact on your team and the organization. 4+ years of experience in mortgage post-closing, insuring, or a related field, with demonstrated expertise in FHA, VA, USDA, and conventional loan products and insuring requirements. Advanced knowledge of loan origination systems (preferably Encompass), document management platforms, and insuring portals (FHA Connection, VA WebLGY, private mortgage insurance). Proven ability to interpret and apply complex regulatory, agency, and investor guidelines. Experience leading process improvement initiatives and training or mentoring team members. Exceptional attention to detail, organizational, and analytical skills, with the ability to manage multiple priorities and deadlines. Strong written and verbal communication skills, including the ability to present information to leadership and cross-functional teams. Ability to work independently, exercise sound judgment, and drive results in a fast-paced environment. Experience producing and analyzing operational reports. Effective problem-solving skills and a commitment to delivering high-quality work. Proficiency in Microsoft Office suite. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and manage high-visibility, complex, cross-functional strategic programs that impact business metrics and growth, aligning stakeholders and delivering measurable outcomes. | 10+ years program management experience in software industry, proven success with complex initiatives, exceptional stakeholder management, program governance knowledge (PMP, Six Sigma), data-driven decision making, and ability to work in fast-paced agile environments. | About the team At Zillow, Agent Software & Advertising (ASA) organization brings together industry-leading software tools under one groundbreaking brand. We partner with top real estate professionals nationwide, empowering them with exceptional products and tight collaboration to deliver unparalleled experiences for home sellers and shoppers. We are a forward-thinking team that challenges assumptions and brings innovative ideas to the table. The ASA organization within Zillow Group is a market leader in developing cutting-edge showing management, feedback, offer management, recruiting, transaction management and analytics solutions. Our wide array of products and services are built on technological innovations designed to bring efficiencies to all users. The company has successfully supported the evolving needs of real estate agents, teams, brokers, offices, associations and MLSs within the U.S. and Canada for more than 20 years. About the role The Principal Program Manager will drive high-visibility strategic initiatives crucial to Zillow's success, reporting directly to the Director of ASA Business Programs and Business Intelligence. This role will orchestrate complex, cross-functional programs that directly impact ASA's key business metrics and organizational growth. The ideal candidate will excel at aligning diverse stakeholders, managing program dependencies, and delivering measurable business outcomes through disciplined execution. As a trusted advisor to senior leadership, you'll provide strategic program guidance, lead critical initiatives from conception to completion, and help shape ASA's business priorities. When the company faces its most important opportunities, you'll be at the forefront, translating vision into action and ensuring successful delivery of initiatives that drive Zillow forward. You Will Get To Lead end-to-end strategic program management of key Zillow initiatives. If there is a “Big Bet” within the Business to Business division of Zillow, you will be leading that program Establish cross-functional alignment and coordination to successfully execute key Zillow initiatives and drive adoption of ASA business lines Analyze complex problems and outline solutions for cross-functional teams as an internal consultant Manage stakeholder expectations effectively at all levels, influencing without authority to maintain momentum across complex initiatives Leverage data insights to inform program direction, measure progress, and optimize business outcomes while managing resources across competing priorities Create compelling documents and presentations for C-Suite review that drive decision-making with minimal oversight Drive Adoption of ASA key business lines helping to ensure we can help more end users with our products Be “Data Driven”. Dive into the data to identify problems and solutions that help optimize the business, effectively communicate and help the business implement those solutions This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You're a strategic and forward-looking program leader with proven experience scaling complex initiatives. Your background includes successfully leading high-impact programs spanning multiple quarters across diverse teams including Product, Engineering, Sales, Sales Operations, Customer Success, and Strategy. You thrive in dynamic environments where you can translate business vision into executable plans, align cross-functional stakeholders, and deliver measurable results. Your ability to anticipate challenges, remove roadblocks, and maintain momentum ensures program success even amid shifting priorities. 10+ years of program management experience in the software industry, with a proven track record of delivering complex, cross-functional initiatives (Bachelor's degree required, MBA preferred) Exceptional stakeholder management skills with the ability to communicate and drive decision effectively across all levels, from frontline teams to C-Suite executives Experience establishing program governance frameworks that ensure accountability, transparency, and results (PMP best practices, Six Sigma Principles) Adaptability and strategic thinking to navigate changing business priorities while maintaining program momentum Data-driven decision-making capabilities with proficiency in analytical tools (Excel, SQL) to measure program impact against business KPIs The ability to work in a fast-paced, agile and collaborative cross-team environment Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage and drive large, complex cross-functional engineering programs to deliver scalable tools and systems for real estate professionals, facilitating collaboration between product and engineering teams. | 7+ years in software program management with strong technical understanding of web technologies and agile methods, excellent communication skills, and ability to balance priorities in a fast-paced environment. | About the team Are you looking for an opportunity to help millions of customers navigate one of the biggest life decisions they'll ever make? Zillow's mission is to give people the power to unlock life's next chapter. We work with Designers, Engineers, Data Scientists, and Researchers to solve complex engineering problems and build products that transform the real estate industry. Our Product Teams are tasked with finding solutions to bridge the gap between you and your next address by delivering end-to-end experiences for customers actively shopping, renting, touring, or financing their home. Our Teams are also working to solve difficult problems for real estate agents in the field by providing industry leading platforms and tooling. We maintain our competitive edge by making data driven decisions that we evolve through rapid testing and iteration to ensure we are launching enjoyable experiences to the world’s largest online real estate marketplace. We are not done yet. Our goal is to achieve Zillow 2.0, which will deliver seamlessly comprehensive solutions for buyers, sellers, and agents transacting with all the services Zillow provides. And, we need your help to do it!. This role is in the Industry Software organization, this team builds the platforms and tools that power real estate professionals’ success. Our mission is to simplify workflows, improve transparency, and help agents, brokers, and MLS partners deliver better outcomes for their clients. We operate at the intersection of product innovation, technical complexity, and business impact, creating systems that connect with MLS data, scale with Zillow’s consumer traffic, and deliver growth, productivity and marketing leverage to industry professionals. About the role You will have the opportunity to act as both the glue and the grease between our Product Management and Engineering teams. You will manage the lifecycle and execution of some of our largest and most critical initiatives across the organization. You will facilitate cross-team collaboration, cross-functional communication, and engineering efficiency. Responsibilities include but are not limited to: As a Principal Technical Program Manager, You Will Get To: Support multiple engineering teams that drive full stack development of tools, systems, and applications. Collaborate across organizational boundaries including acting as a liaison for engineering with partners in Product Management, Design, UX Research, Marketing, and Partnerships. Drive large programs to achieve organizational goals. Manage complex, cross-functional technology initiatives both at the tactical and strategic level Maintain and report on program status, identify risks and gaps, and seek opportunities to optimize timely delivery of projects Assess risks, anticipate bottlenecks, balance business needs versus technical constraints and refine scope to deliver the best product possible on schedule Engage leadership effectively when needed and find a path forward in difficult situations Make trade-offs between short-term needs vs. long-term needs This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 7+ years of experience in software program management, including leading significant cross-functional projects in mid-size or large companies A first-hand solid understanding of current web development technologies, distributed architecture, and agile development methodology. Mobile experience is a plus. Outstanding oral and written communication skills Able to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks Strong business and technical vision and the ability to communicate that vision clearly Able to balance multiple contending priorities in a fast-paced environment Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Translate quality data and AI monitoring outputs into actionable insights and business narratives to drive systemic improvements in customer experience and operational performance. | 3-5+ years in CX operations or quality management with experience in data synthesis, stakeholder management, and familiarity with AI-powered QA tools and contact center metrics. | About the team The Quality Programs team is in a pivotal stage of evolution, and this is an opportunity to join us on the ground floor. While we remain a highly collaborative group dedicated to providing a 6-star experience, we are actively building a proactive quality framework by blending scalable AI technology with our deep expertise in human insight. As an early member of this transformation, your role is to be both a user and an architect of our new systems. You will play a crucial role in shaping our transition from traditional call audits to 100% interaction monitoring. Your hands-on feedback will directly influence the design and refinement of our AI-powered tools, ensuring they effectively analyze data trends, understand customer sentiment, and generate actionable coaching and feedback for our business partners. If you are excited to help build the future of quality assurance, your work here will be foundational in empowering our frontline teams, product partners, and customer experience programs to succeed. About the role Quality Programs is seeking a Senior Quality Insights Manager who acts as the strategic link between intelligent QA data and business transformation. You will synthesize outputs from the quality data, identify trends, and translate insights into compelling stories that move stakeholders to act. Your influence will drive systemic improvements in experience, performance, and process at the line-of-business level and across the enterprise. This is a strategic, externally-facing role that combines quality domain expertise with business storytelling and stakeholder management. You Will Get To • Translate data from quality analysts, sentiment specialists, and AI monitoring systems into clear, business-ready narratives. • Identify macro trends, recurring pain points, or areas of opportunity within customer interactions to ensure alignment between quality, training, performance management, and business priorities. • Partner with Product, Legal, Marketing, and Ops to turn insights into experience and process improvements. • Serve as the dedicated voice of Quality for multiple business lines and lead stakeholder meetings, QBRs, and program readouts to present quality intelligence trends and customer sentiment. • Advocate for the customer experience using complex data and empathetic framing. • Integrate interaction monitoring results with CSAT, social listening, reviews, and other data sources. • Coordinate pilot programs, process audits, or policy reviews informed by QI data; and track the implementation of QI-derived initiatives and report on impact to leadership • Support the design and refresh of quality scorecards and evaluation frameworks. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $76,200.00 - $121,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $72,500.00 - $115,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are • 3–5+ years in CX operations, quality management, or program leadership in a dynamic environment. • Proven experience synthesizing data into actionable insights or business recommendations. • High fluency with contact center metrics (CSAT, NPS, QA scores, escalation trends). • Strong facilitation, presentation, and executive storytelling skills. • Experience working cross-functionally with Operations, Product, and/or Vendor Management teams. • Familiarity with AI-powered QA tools (NiCE, Maestro, and LorisAI) and sentiment analytics. • Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Preferred • Experience managing QA vendors or large-scale support programs. • Background in strategic consulting, customer insights, or VoC research. • Tableau or Looker experience is a plus. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

The Strategic Sourcing Manager will lead complex negotiations and drive measurable savings while providing transparent performance reporting to stakeholders. This role involves shaping sourcing strategies and aligning cross-functional partners around risk and value tradeoffs. | Candidates should have 5-7+ years of experience in leading complex sourcing for technology and services, with a proven negotiation track record. Strong communication skills and advanced analytical abilities are essential for success in this role. | About the team As a Strategic Sourcing Manager within the Sourcing & Procurement team, you’ll partner across Technology, Legal, Finance, Contracts Management, and business stakeholders to fuel Zillow’s growth with high‑value supplier partnerships and disciplined spend management. The team’s mission is to unlock savings, reduce risk, and create transparency in how we source technology and sophisticated services—so teams can move faster with confidence. In this role, the Strategic Sourcing Manager will help scale best‑in‑class sourcing practices, influence senior leaders through clear insights, and elevate supplier performance to support Zillow’s long‑term strategy. About the role The Strategic Sourcing Manager will lead complex, high‑impact negotiations, drive measurable savings, and “turn on the lights” for stakeholders with transparent pipeline and performance reporting. You’ll shape sourcing strategy for technology and sophisticated services, align cross‑functional partners around risk and value tradeoffs, and build lightweight structure and governance in ambiguous, fast‑moving environments. You Will Get To: Act as a trusted advisor to stakeholders—owning end‑to‑end sourcing strategy for technology and sophisticated services while strengthening supplier and internal relationships. Drive value and measurable savings through creative, data‑driven negotiation strategies that balance speed, quality, and risk. Lead negotiations for MSAs, SOWs, renewals, and amendments; surface key risks and options clearly for Legal and business owners. “Shine a light” on sourcing: run monthly internal business reviews highlighting pipeline progress, key wins, risks, and upcoming decisions. Build and maintain reporting and dashboards (e.g., Excel‑based models) for savings, total cost of ownership, supplier performance, and deal pipeline health. Translate technical and business requirements into pragmatic sourcing and contracting approaches that enable delivery and protect the company. Lead cross‑functional projects to introduce structure, process, and governance in ambiguous spaces; drive adoption and continuous improvement. Communicate complex tradeoffs and recommendations to executive audiences, guiding alignment and timely decisions. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $88,200.00 - $140,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 5–7+ years leading complex technology and/or sophisticated services sourcing in large or high‑growth environments, with end‑to‑end ownership of multi‑stakeholder deals. Proven negotiation track record with sophisticated suppliers; comfortable adapting strategy in ambiguity to deliver savings and value. Strong stakeholder leadership across Technology/Engineering, Legal, Finance, and Contracts Management; models accountability and ownership. Excellent written and verbal communication; adept at tailoring messages to executives and cross‑functional partners. Advanced Excel and analytical skills; experienced building models and reports that drive evidence‑based decisions. Demonstrated ability to identify and mitigate risks across legal, financial, data/security, and delivery dimensions. Strength in correlating technical and business requirements and aligning sourcing and contracting to both. Skilled at prioritizing multiple projects in a fast‑paced environment while maintaining high attention to detail. Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Preferred Qualifications Category management depth across SaaS, cloud/infrastructure, data platforms, or sophisticated professional services. Experience introducing outside‑in procurement best practices and scaling them across teams. Executive‑level presentation experience with clear, concise storytelling and data‑driven recommendations. Leadership of cross‑functional project teams from planning through execution and change adoption. BA/BS in a relevant field or equivalent practical experience. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.