Zillow

Manage large brokerage partner portfolios to drive adoption, retention, and expansion of software products while advising C-suite leaders with data insights. | 5+ years client-facing SaaS experience managing complex portfolios, bachelor's degree, strong analytics, and senior stakeholder engagement skills required. | About the team Zillow's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow’s offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions. Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads. We operate as one account team with Broker Development Sales, Implementation, Marketing, and Support, aligning around clear customer goals and long‑term partnership health. About the role The Senior Customer Success Manager owns a small portfolio of Zillow’s largest, multi‑office brokerage partners and is accountable for outcomes across Zillow Pro, Follow Up Boss, and Showcase. You are the strategic post‑sales owner for your book of business, using data, storytelling, and cross‑functional collaboration to drive adoption, retention, and expansion. You’ll operate with substantial autonomy, navigate ambiguity, and bring creative, scalable solutions to a group of highly complex partners. What You’ll Do You drive activation, adoption, and value across the full Agent Success product stack (Follow Up Boss, Zillow Pro, Showcase, and future offerings). Serve as the trusted advisor for a small portfolio of highly complex enterprise brokerage teams, driving adoption, retention, and growth across Showcase, Zillow Pro, Follow Up Boss, and future products. Build executive rapport with C-suite leaders to deeply understand their business models and integrate Zillow’s solutions into their long-term growth strategies and operational goals. Create customized launches and ongoing adoption programs that drive listing utilization, CRM product adoption, and behavior change at scale through tailored marketing campaigns and enablement. Tell clear, data‑backed stories using dashboards and reporting to translate performance into clear recommendations for executive audiences and agent adoption. Partner with internal cross‑functional account teams and advisors (Broker Development, Implementation, Support, Marketing, Product) to remove friction, resolve issues, and deliver a consistent, high‑quality customer experience as a united front. Protect and grow revenue by proactively managing health, renewal, and expansion opportunities, surfacing risk early and building plans to address it. Shape and improve CSM best practices by collaborating and refining CSM playbooks Travel selectively (up to ~20%) for zRetreats and high‑impact in‑market meetings, events, and sessions where in‑person engagement meaningfully advances customer outcomes. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $99,700.00 - $159,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $94,700.00 - $151,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years in a client‑facing role (e.g., customer success, account management, sales, or consulting) at a SaaS or technology company, managing a highly complex portfolio of accounts. Demonstrated track record of owning a book of business and driving outcomes such as activation, adoption, retention, expansion, or revenue improvement. Focused, reliable self‑starter with a proven ability to independently master complex tools, integrations, and workflows. Experience engaging senior stakeholders (C‑suite, broker owners, VPs) and navigating multi‑level organizations Strong ability to leverage data to uncover insights and clearly communicate performance, trends, and recommendations to partners. Excellent written and verbal communication skills, with demonstrated critical thinking and creative problem solving. Knowledge of the real estate industry or adjacent SaaS/ad‑tech experience is preferred. Bachelor’s degree or equivalent experience. Location, Work Model & Travel This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live in any of the 50 U.S. states, with limited exceptions. In certain cases, an employee in a remote-designated role may need to live in a specific region or time zone to support customers or clients. Travel may be required up to approximately 20% of the time, depending on business needs, including zRetreats and in‑market customer visits. In California, Colorado, Connecticut, Nevada, New York City, and Washington, the standard base pay range for this role is $XX,XXX – $XX,XXX annually. This base pay range is specific to those locations and may not be applicable elsewhere. In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location. Actual compensation will vary. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Develop and execute sourcing strategies to optimize costs and manage supplier risk while leading negotiations and aligning with business objectives. | Bachelor's degree and 8+ years in procurement or strategic sourcing with senior stakeholder management experience. | About the team The Strategic Sourcing team is part of Zillow’s Business Operations organization, where we help teams across the company make smart, efficient, and scalable purchasing decisions. We partner closely with stakeholders and suppliers to deliver value through thoughtful sourcing strategies, strong commercial partnerships, and data-informed decision-making. Our team plays an important role in helping Zillow operate effectively as we support the tools, services, and innovation that power our business. About the role The Senior Strategic Sourcing Manager develops and executes sourcing strategies for key spend categories, optimizing supplier relationships, total cost of ownership, and risk management in support of Zillow’s business objectives. This role leads complex sourcing events and contract negotiations, partners closely with stakeholders to align on requirements and value drivers, and uses data and market insights to deliver sustainable savings and innovation across the supply base. You will get to Own complex strategic sourcing initiatives from planning through award and implementation for assigned indirect or technology spend categories, including opportunity assessment, stakeholder alignment, sourcing strategy, RFP/RFQ execution, and supplier selection. Negotiate complex commercial terms, pricing, and service levels with suppliers to optimize total cost of ownership while balancing quality, risk, and Business requirements. Partner closely with internal stakeholders (e.g., Finance, Legal, technology, Business owners) to understand demand, define requirements, and align sourcing strategies. Develop and Maintain robust supplier relationships, including performance reviews, issue escalation and resolution, and continuous improvement plans. Analyze spend, demand forecasts, and supplier performance data to Identify sourcing opportunities, inform category strategies, and track savings and compliance. Implement and Maintain sourcing and procurement best practices, standards, and processes, helping to drive adoption of tools and templates. Monitor market trends, category benchmarks, and regulatory considerations to Provide insights that improve total cost of ownership. Ensure sourcing activities and supplier agreements comply with Zillow’s procurement policies and risk management guidelines. Owns technology and SaaS sourcing across Engineering, People, FinTech, and Rentals verticals Leads executive-level conversations with VP and SVP stakeholders, translating complex vendor and commercial issues into decisions and clear next steps. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor’s degree in Supply Chain management, Business, Finance, or a related field. 8+ years of experience in procurement or strategic sourcing, including leading complex sourcing events and supplier negotiations. Demonstrated experience developing and executing sourcing strategies, analyzing spend and market data, and delivering measurable value. Experience partnering with cross-functional stakeholders and senior leaders (e.g., Finance, Legal, technology) to align sourcing strategies and implement supplier solutions. Experience managing supplier performance, resolving issues, and driving continuous improvement across multiple business areas. Or an equivalent combination of education and experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Architect and build reusable Android components and frameworks to power Zillow's design system while collaborating cross-functionally. | Requires 5+ years Android engineering experience with Kotlin and Jetpack Compose, a bachelor's degree, and proven scalable UI library development. | About the team The Design Foundations team helps product teams across Zillow Group build consistent, accessible, and high-performing experiences on Android. As part of Zillow Experience Design, this team creates and evolves the shared components, patterns, and standards that power Zillow’s mobile products and help teams deliver quality features faster for millions of customers. About the role As a Senior Software Development Engineer, Android, you’ll help shape the design system that powers Zillow’s Android experience. You’ll build reusable components, frameworks, and tooling that improve quality, consistency, and developer velocity across mobile teams. This is a strong opportunity to influence how Android products are built at scale, including through thoughtful use of AI-enabled development tools, while raising the bar on engineering excellence across the product lifecycle. You Will Get To Architect and build reusable Android components, patterns, and infrastructure using Kotlin and modern Android frameworks, including Jetpack Compose, to support consistent, high-quality product experiences across Zillow. Evolve the Android design system to help developers build faster and more effectively, including through AI-assisted and agent-enabled tooling where it adds value. Build and maintain tooling that helps teams generate design-system-compliant Android code and improve development workflows. Uphold a high bar for code quality through technical design, code reviews, testing, and maintainable implementation practices. Manage the component library release lifecycle, delivering reliable, versioned, backward-compatible updates to support production stability. Partner with engineers, designers, and product teams to resolve integration challenges and improve adoption of the design system. Create clear documentation and guidance that helps teams use shared Android components and tooling effectively. Grow your technical leadership by partnering across functions, influencing platform direction, and helping scale the team’s impact across Zillow. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of Android engineering experience, with strong proficiency in Kotlin, Jetpack Compose, Android architecture patterns, and modern development tooling. Experience building libraries, frameworks, or reusable component systems, with a strong interest in design systems and platform-level UI development rather than one-off feature work. Strong understanding of accessibility, performance, animation, and Android UI best practices. Demonstrated ability to independently design, implement, test, and deliver complex technical solutions, including translating ambiguous design intent into scalable engineering outcomes. Experience collaborating closely with designers and cross-functional partners to create intuitive, high-quality user experiences. Familiarity with AI-assisted development tools and the judgment to apply them thoughtfully, while maintaining high standards for code quality, organization, and documentation. Strong communication skills and a collaborative, empathetic approach to working across teams. Bachelor’s degree in Computer Science or Computer Engineering, or equivalent work experience. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Build and scale full stack systems connecting customers with real estate agents, owning features from concept to production. | Significant software shipping experience with strong engineering fundamentals and AI-assisted development expertise. | About the team The Metro team works on the systems that shape how customers connect with real estate agents on Zillow. We build tools that real estate professionals rely on to run their business, along with systems that product teams use to shape customer experiences across the home buying and selling journey. Our work directly affects how customers find the right support, how agents grow their business, and how quickly we can test and improve new ideas. Engineers on this team work closely with product managers, designers, and data partners with opportunities to help define problems, shape solutions, and influence what gets built. We expect engineers on this team to help shape the work, not just implement it. About the role This is not a standard Senior Software Development Engineer role. On the Metro team, you’ll build the systems behind how Zillow customers find help, schedule tours, and connect with agents. We’re looking for engineers who can turn ambiguous problems into shipped, measurable, and reliable products. You Will Work On The problem, not just the ticket. You will take loosely defined ideas and turn them into clear plans with tradeoffs, edge cases, success metrics, and a path to production. The solution, with partners. You will work closely with product managers, designers, data partners, and other engineers to shape solutions, challenge assumptions, and improve the customer experience. Tools and workflows. You will build systems that real estate professionals and internal product teams rely on to manage experiences, test ideas, and support customers throughout their journey. The build, across the stack. You will go where the problem lives: user experience, services, APIs, data models, instrumentation, and operational workflows. The launch. You will ship with the right testing strategy, rollout plan, monitoring, and safeguards for the level of risk. The outcome. You will follow your work into production, learn from customer behavior and metrics, and continue improving what you build over time. The team around you. You will raise the bar through code reviews, technical discussions, mentoring, and the standards you set in day-to-day work. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Significant experience building and shipping software in product environments where engineers own work beyond implementation A track record of owning features or product areas from concept through launch and post-launch iteration Strong engineering fundamentals, including system design, testing strategy, debugging, maintainability, and operational readiness Strong product and business judgment, including the ability to connect technical decisions to customer impact and company goals Enough full-stack range to move across user experience, services, APIs, and data concerns when the problem requires it Experience collaborating closely with product managers, designers, and data partners on customer-facing or workflow-heavy products Practical experience using AI-assisted development tools or automation as part of day-to-day engineering work Clear written and verbal communication in English, including the ability to write specs, explain tradeoffs, and drive decisions asynchronously Evidence of leadership through ownership, influence, and decision-making, not only through formal title Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Define and drive the search and shopping strategy for StreetEasy across web and mobile platforms, leading AI-powered personalization experimentation to optimize user journey. | 6+ years digital product management with 3+ years in search, discovery, or content relevance, plus deep technical expertise in search relevance, ranking, and AI/ML personalization. | About the team StreetEasy is the most-used local real estate platform in New York City, building a customer-centric marketplace that simplifies one of the country's most complex housing markets. The Search & Evaluate PM owns the core discovery and shopping experience—the search, browse, compare, and evaluate flows—which is where most user time is spent and where critical signals are generated to power the rest of our product ecosystem. About the role We are seeking a visionary Senior Product Manager to redefine the search, discovery, and evaluation landscape across StreetEasy’s buying and renting marketplace. This is a high-impact opportunity to modernize our core experience by bringing cutting-edge AI and deep personalization to create a singular, exceptional end-to-end shopping journey—from initial search and comparison to saving, sharing, and selecting “the one”. You will empower users to build confidence through sophisticated, seamless flows that transform raw behavioral signals into the engine for growth, intelligent segmentation, and precision agent matching. If you are ready to combine your customer obsession with AI product fluency to build the future of NYC real estate, we want you on our team. You Will Get To Define and drive the search and shopping strategy for StreetEasy across web, iOS, and Android, from initial query through listing and building evaluation to finding “the one”. Build personalized shopping experiences using smart defaults, targeted nudges, and AI-assisted exploration. Own the property evaluation pages and experience, helping users navigate NYC-specific nuances like co-op policies and pricing. Optimize the shopping journey, including browsing, comparing, saving, and sharing listings. Lead the experimentation and deployment of AI-powered personalization and recommendation models, partnering with engineering and data science to translate behavioral signals into measurable improvements for search and discovery. Balance innovation with the trust and accuracy StreetEasy's audience expects, ensuring new experiences meet high standards for data quality and reliability. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 6+ years of digital product management experience (3+ years focused on search, discovery, or content relevance in a dual-sided marketplace). Deep technical expertise in search relevance, ranking, and AI/ML-powered personalization systems, defining requirements for core platform and experimentation infrastructure. Fluency in managing behavioral data as a core product input that powers personalization and agentic systems. Proven track record of optimizing complex consumer flows through rigorous A/B testing and experimentation, driving measurable outcomes from clear hypotheses. Exceptional cross-functional leadership, consistently aligning Engineering, Design, Data Science, and business stakeholders through clear product vision and compelling storytelling. Experience managing the tension between optimizing the organic user experience and successfully integrating advertising products without compromise. Analytical, structured thinker who thrives in ambiguity and moves quickly from insight to execution. We value unique perspectives and non-traditional backgrounds — we encourage you to apply if you bring transferable skills or relevant experiences that can help us build the future of real estate. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead CI/CD platform roadmap, manage build and deployment infrastructure, improve mobile reliability, and mentor juniors. | 5+ years software engineering with SDLC, cloud-native, infrastructure as code, containerization, CI/CD, and scripting in Python, Java, or Go. | About the team The Developer Experience Delivery Engineering team is responsible for the design, development, maintenance and operation of the systems and tools that enable all Zillow Group engineers to build, test, deploy and ship features to our customers. Our team is at the forefront of adopting new technologies and processes which create company wide standards for product development teams. It is a broad area of ownership that has a critical impact on the quality and efficiency of all software development at Zillow Group. About the role As a Senior Software Developer in the DevEx Delivery Engineering organization you will have a key role in helping Zillow Group design and build cross company platforms so we can transform developer experience for our engineers. You will design and build critically important cloud infrastructure (across web, backend services, and mobile applications) and solve core infrastructure problems using modern cloud-native software development best practices to enable developers to efficiently deploy new and existing applications quickly and easily. You will troubleshoot and resolve problems with third party and custom build software. You will mentor other engineers on our team and help set the direction for how we build and evolve our platforms. You Will Get To Lead and evolve the roadmap for Zillow’s CI/CD execution platform, including opportunities to apply AI to improve platform operations, triage, and decision-making. Own and operate build, deployment, and runner infrastructure across web, services, and mobile platforms, ensuring it is reliable, scalable, and secure. Partner closely with iOS and Android stakeholders to support mobile-specific build infrastructure needs and improve reliability and performance for mobile workflows. Develop and maintain infrastructure as code (IaC) using Terraform Manage and maintain cloud infrastructure on AWS or other cloud providers Improve developer productivity by reducing CI feedback time, queue delays, and infrastructure-related build failures. Monitor and analyze system performance metrics to optimize performance and capacity utilization Mentor and provide technical guidance to junior members of the team This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of software engineering experience, or equivalent experience, with a track record of owning production systems. Strong understanding of SDLC principles, architecture and operations. Knowledge of containerized applications and Kubernetes Familiarity with iOS and/or Android build ecosystems and the constraints they introduce for CI environments. Experience with Infrastructure as Code tools (Terraform) and processes. Experience with automation tooling (SaltStack, Ansible, Puppet, etc.) Experience scripting/coding with Python, Java and/or Go. Experience with CICD concepts and solutions (Gitlab, Jenkins, Spinnaker, Github). Experience with varying deployment strategies (Blue/Green, Canary, Progressive Delivery) Practical experience applying AI to engineering workflows, such as failure analysis, anomaly detection, or workflow optimization, with an understanding of safe and responsible adoption. Strong collaboration and communication skills to interact with audiences and drive alignment and progress with relevant stakeholders. Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead design and delivery of scalable ServiceNow solutions and mentor teammates. | Bachelor's degree and significant hands-on ServiceNow development experience required. | About the team The Enterprise Applications Engineering team builds and supports the internal platforms and tools that help Zillow employees work more efficiently. This team partners across Product, People, Technology, and Engineering to deliver scalable, secure solutions that improve day-to-day productivity across the company. About the role Join Zillow as a Senior ServiceNow Developer and help shape the internal systems that power how work gets done. In this role, you’ll design and deliver scalable ServiceNow solutions, partner with cross-functional stakeholders to solve business problems, and influence engineering standards that improve employee productivity, platform reliability, and long-term maintainability across Zillow. You Will Get To Lead the design, development, and delivery of scalable ServiceNow solutions that improve employee productivity and support Zillow’s internal business operations. Serve as a senior technical expert for the ServiceNow platform by setting engineering standards, reviewing code, and mentoring teammates. Design and support integrations between ServiceNow and other enterprise systems using REST and SOAP APIs. Partner with product managers, business analysts, and stakeholders to translate business needs into technical solutions and guide tradeoff decisions. Improve engineering practices through automation, testing, DevOps principles, and CI/CD approaches within the ServiceNow ecosystem. Monitor platform performance and use analytics and reporting to identify trends, improve efficiency, and support system reliability. Contribute to Agile planning, estimation, and delivery to help the team ship high-quality features on time. Drive operational excellence by identifying root causes, reducing technical debt, and recommending scalable improvements across the platform. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You have a bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience, along with significant hands-on experience as a ServiceNow Developer in a senior or lead individual contributor capacity. You bring strong knowledge of ServiceNow platform architecture, administration, and core capabilities, with experience across modules such as ITSM, HRSD, Integration Hub, and Virtual or AI Agents. You have deep technical expertise in JavaScript, Glide API, Script Includes, Business Rules, UI Policies, UI Actions, ACLs, and Flow Designer. You have experience building scoped applications, automating testing with ATF, and designing complex integrations using REST and SOAP APIs. You understand ITIL processes and have experience working in Agile or Scrum environments. You use data and platform insights, including Performance Analytics and Reporting, to improve system performance, reliability, and efficiency. You are a strong communicator and problem solver who can work independently, manage multiple priorities, mentor others, and build effective partnerships across teams. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead project delivery, design features, mentor junior engineers, and collaborate on maintaining databases, APIs, and infrastructure. | 3+ years experience with React, Typescript, Python, Go, API design, persistence strategies, and distributed systems. | About the team Zillow Group is on a mission to revolutionize the real estate process and make it easier for buyers, sellers, and renters. Our goal is to provide a seamless experience from start to finish, helping you find, finance, and move into your dream home. We are taking an "Integrated Mortgage" approach, ensuring that every step of the journey is connected and hassle-free. The Zillow Home Loans (ZHL) engineering team as a whole plays a crucial role in achieving our ambitious goals and delivering an exceptional customer experience. We are connectors, leaders, and dedicated collaborators, working together to streamline the real estate transaction process and create a delightful and trustworthy journey for our customers. We work on every part of the stack, and collaborate with stakeholders across Zillow to make mortgages a transparent and seamless piece of the housing super app. The ZHL GNOME team is responsible for building and maintaining core databases, APIs, and infrastructure that power the ZHL Task Platform. This platform is the underlying technology that enables task-based workflows at every step of the mortgage lifecycle, simplifying and accelerating the development of operator and borrower experiences. Central to our platform is the OODA loop - Observe, Orient, Decide, Act. As data changes on the loan, we run client-maintained rules that can create the next action to be done. About the role As a Software Development Engineer, you’ll lead the delivery and ongoing support of projects from end-to-end. In addition, you will: Contribute to the design of new features. Review the code of your peers. Advocate for standard methodologies. Facilitate engineering discussions. Mentor junior engineers. Participate in an inclusive, energetic and highly multi-functional team. This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live anywhere in the USA, with availability to travel within the country, as we recommend attendance at occasional office events. In addition to a competitive base salary and benefits, this position is also eligible for bonuses depending on factors such as experience, performance and location. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $136,300.00 - $217,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $129,500.00 - $206,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Wondering if we're the right team for you? You'll excel in this team if you thrive on autonomy, seek out persistent problems, implement effective solutions quickly, and you are: Bringing 3+ years of software development experience with ES6, React, Typescript, and GraphQL to power our web and mobile web applications and Python, NodeJS, and Go for APIs and services. Experienced in a range of persistence strategies including relational and non-relational databases. Highly skilled with multiple modern development technologies used to design, deliver, debug, and maintain front-end user interfaces and back-end software systems. Recognized as a technical leader on your team for several years and have an impact beyond your team. Passionate about setting standard methodologies and raising the bar for systems design, testing, code quality, and maintainability - not only for the team but for the entire engineering organization! Preferred Qualifications 3+ years of experience with Typescript, Go, or other strongly typed languages Experience scaling relational databases, such as Aurora Postgres Experience building internal platforms at scale Experience in API design (GraphQL or REST) Experience building distributed systems and microservices Experience in Mortgage or Regulated Fintech Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead project delivery, contribute to feature design, facilitate engineering discussions, mentor junior engineers, and advocate for engineering standards. | 5+ years experience with ES6, React, Typescript, GraphQL, API design, distributed systems, and scaling relational databases. | About the team Zillow Group is on a mission to revolutionize the real estate process and make it easier for buyers, sellers, and renters. Our goal is to provide a seamless experience from start to finish, helping you find, finance, and move into your dream home. We are taking an "Integrated Mortgage" approach, ensuring that every step of the journey is connected and hassle-free. The Zillow Home Loans (ZHL) engineering team as a whole plays a crucial role in achieving our ambitious goals and delivering an exceptional customer experience. We are connectors, leaders, and dedicated collaborators, working together to streamline the real estate transaction process and create a delightful and trustworthy journey for our customers. We work on every part of the stack, and collaborate with stakeholders across Zillow to make mortgages a transparent and seamless piece of the housing super app. The ZHL GNOME team is responsible for building and maintaining core databases, APIs, and infrastructure that power the ZHL Task Platform. This platform is the underlying technology that enables task-based workflows at every step of the mortgage lifecycle, simplifying and accelerating the development of operator and borrower experiences. Central to our platform is the OODA loop - Observe, Orient, Decide, Act. As data changes on the loan, we run client-maintained rules that can create the next action to be done. We believe that creativity, collaboration, and innovation lead to success. We actively encourage our teams to learn about the business and share their ideas. About the role As a Senior Software Development Engineer, you’ll lead the delivery and ongoing support of projects from end-to-end. In addition, you will: Contribute to the design of new features. Review the code of your peers. Advocate for standard methodologies. Facilitate engineering discussions. Mentor junior engineers. Participate in an inclusive, energetic and highly multi-functional team. This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live anywhere in the USA, with availability to travel within the country, as we recommend attendance at occasional office events. In addition to a competitive base salary and benefits, this position is also eligible for bonuses depending on factors such as experience, performance and location. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Wondering if we're the right team for you? You'll excel in this team if you thrive on autonomy, seek out persistent problems, implement effective solutions quickly, and you are: Bringing 5+ years of software development experience with ES6, React, Typescript, and GraphQL to power our web and mobile web applications and Python, NodeJS, and Go for APIs and services. Experienced in a range of persistence strategies including relational and non-relational databases. Highly skilled with multiple modern development technologies used to design, deliver, debug, and maintain front-end user interfaces and back-end software systems. Recognized as a technical leader on your team for several years and have an impact beyond your team. Passionate about setting standard methodologies and raising the bar for systems design, testing, code quality, and maintainability - not only for the team but for the entire engineering organization! Preferred Qualifications 5+ years of experience with Typescript, Go, or other strongly typed languages Experience scaling relational databases, such as Aurora Postgres Experience building internal platforms at scale Experience in API design (GraphQL or REST) Experience building distributed systems and microservices Experience in Mortgage or Regulated Fintech Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage end-to-end Listing Media initiatives driving executive decisions and cross-functional collaboration. | Bachelor's degree and 7+ years in strategy, operations, or program management with strong analytical skills. | About the team The Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals including Brokers, Agents, and Photographers across the United States. Our industry marketing products and software tools are designed to enhance efficiency for all users, helping agents and photographers stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. Within this dynamic organization, the Business Strategy and Operation team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance. Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, photographers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market. About the role As a Senior Strategy and Business Operations Manager, you will operate as a hybrid strategist, operator, and analytics lead—owning the end-to-end lifecycle of key Listing Media initiatives from pilot design through scaled execution. You will leverage your strategic background, program management expertise, and analytical capabilities to: Translate strategic direction into scalable pilots, programs, and playbooks that drive measurable improvements in listing marketing performance Design, execute, and scale pilots and experiments, defining success metrics, evaluating results, and iterating to optimize performance and go-to-market approaches Own performance tracking for Listing Media initiatives, building reporting frameworks and dashboards to provide visibility into performance, key drivers, and progress against goals Synthesize data into actionable insights and recommendations, applying strong business judgment to inform decisions and influence cross-functional stakeholders Build compelling stories and updates of programs to update executive audiences and drive key decisions Drive high-priority, cross-functional programs end-to-end, ensuring alignment, clear plans, and delivery against key milestones Orchestrate collaboration across Product, Data Science, Marketing, Sales, Finance, Customer Experience, and Legal teams to ensure successful execution and impact This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Strategic & Operational Excellence Proven ability to translate strategy into execution, identifying opportunities to improve performance and drive measurable impact Track record of leading complex, cross-functional initiatives from concept through successful implementation Analytical & Data-driven Strong analytical skills with the ability to work with large, complex datasets to extract insights and identify key performance drivers Experience building and interpreting reporting, dashboards, and performance metrics Program Management Expertise Demonstrated ability to lead end-to-end execution of complex initiatives, anticipating risks, removing roadblocks, and ensuring successful delivery Ability to create clarity and alignment across stakeholders, ensuring teams understand priorities, progress, and decisions Leadership & Communication Proven ability to work cross-functionally and influence stakeholders without direct authority Strong communication skills, with experience synthesizing complex topics for diverse audiences and driving alignment Required Qualifications: Bachelor's degree in Business, Economics, Business Analytics, Finance, or related quantitative field 7+ years of experience in program management, strategy & operations, product operations, management consulting or related roles Experience working in highly cross-functional environments across product, analytics, marketing, sales, and operations Proven track record of leading complex, cross-functional initiatives and delivering results in fast-paced, ambiguous environments Strong analytical skills, with experience using data to inform decisions and drive performance improvements Preferred Qualifications: MBA or advanced degree in a related field Experience in strategy, consulting, or business operations roles within technology or marketplace companies Experience in B2B SaaS and/or ad sales Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage a portfolio of high-value brokerage and team customers by driving adoption, retention, and expansion through strategic guidance and lead cross-functional initiatives while mentoring team members. | Requires 5+ years in Customer Success, Account Management, or Consulting with strong analytical and executive communication skills and a bachelor's degree. | About the team The Customer Success team within ShowingTime+ helps real estate agents, teams, and brokers deliver a seamless shopping and transaction experience using our suite of software solutions. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life’s next chapter. Our team focuses on exceptional customer experiences through thoughtful onboarding, retention and expansion of existing customers, and proactive, data-informed guidance that helps our partners get the most value from Zillow Group products. About the role The dotloop Enterprise Customer Success Manager is a strategic partner and trusted advisor for our brokerage and team customers. You will combine Zillow Group innovations, product capabilities, and best practices with your customers’ business objectives to drive meaningful business value, executive alignment, and scalable impact across a portfolio of high-value accounts. In this senior (P4) role, you will help shape team-wide practices, lead key cross-functional initiatives, and mentor other CSMs, driving higher customer satisfaction, retention, and expansion while elevating how the broader Customer Success team operates. You Will Get To Own a portfolio of high-value and complex brokerage and team customers as their primary strategic point of contact for dotloop, while being able to speak to other Zillow Group products. Manage onboarding and implementation for new mid-size and key account customers by defining clear success plans, aligning stakeholders, and driving strong adoption and engagement from launch. Use deep product and domain expertise to solve complex customer inquiries and proactively recommend best practices that drive outcomes and optimize workflows. Develop trusted, proactive advisor relationships with customers, including regular touchpoints and executive business reviews that tie product usage and insights to measurable business results. Analyze account usage and performance data to identify trends, risks, and opportunities, and build communication cadences that foster high engagement, retention, and expansion. Assess customer business needs and challenges to identify best-fit cross-sell and upsell opportunities, partnering closely with Sales and other stakeholders to execute growth strategies. Lead or co-lead strategic initiatives or campaigns—such as pilots, process improvements, or resource development—and bring aggregated customer insights to Product, Operations, and other partner teams to advocate for improvements. Mentor and support other CSMs by sharing playbooks, coaching on complex scenarios, and helping raise the overall bar for quality and consistency in customer engagement. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $85,900.00 - $137,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $81,500.00 - $130,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You build strong, trust-based relationships with customers across electronic, virtual, and in-person formats, and you are comfortable engaging in executive-level conversations. You are passionate about understanding clients’ desired outcomes and partnering with them to reach those outcomes through technology, enablement, and process change. You are passionate about technology, eager to deepen your product knowledge, and comfortable becoming a trusted resource for both customers and internal partners. You are an articulate and engaging communicator—both in writing and as a presenter—who can tailor messaging to different audiences and drive alignment across stakeholders. You are a focused, reliable, and self-directed problem-solver who can navigate ambiguity, use data to identify opportunities or risks, and drive complex workstreams to completion. You bring 5+ years of experience in Customer Success, Account Management, Consulting, or a comparable client-facing role (preferably in a SaaS environment), including work with complex or strategic accounts, and a demonstrated track record of owning a book of business and driving activation, adoption, retention, and expansion. You have experience leading initiatives, mentoring peers, or driving process improvements within a customer-facing team, and you are comfortable influencing without formal authority across cross-functional partners. You have strong analytical skills and proficiency with common productivity tools (such as Google Workspace), and you can translate data and insights into clear actions and recommendations for customers and internal stakeholders. You hold a bachelor’s degree, or you bring equivalent work or military experience. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences, even if you don’t meet every requirement above. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

As a Connections Specialist, you will interact directly with customers to discover their needs and offer solutions using Zillow’s products and services. You will also connect customers to the right Zillow products and professionals, ensuring an outstanding customer experience. | Candidates should have 2+ years of experience in account management, customer service, or sales, with strong communication skills. They must be internally motivated to achieve results and comfortable conducting both inbound and outbound sales calls. | About the team Buying, selling, and financing homes is a complicated process with uncertain timelines. The Connections team is passionate about changing that. We support movers to improve their experience, tailoring our approach to meet each customer where they are in the process. Our team delivers outstanding consumer experiences and leverages our expertise to help every customer unlock their next chapter. We are central to the B2C mission of integrating offerings across the Zillow platform, making it easier for customers to buy and sell their homes. About the role Are you a high-energy team player with excellent organizational and interpersonal skills? Are you motivated to achieve and exceed monthly targets while providing outstanding service? As a Connections Specialist, you will play an instrumental role in revolutionizing how consumers connect with Zillow products and real estate professionals. You will thrive in our dynamic environment and embody Zillow Group’s Core Values. If you are ready to work hard, learn, and grow, we look forward to talking with you. You Will Get To Interact directly with customers to discover their needs and offer solutions using Zillow’s products and services. Connect customers to the right Zillow products and professionals, ensuring an outstanding customer experience. Collaborate with peers and leadership to foster a culture of trust, self-discipline, and friendly competition. Drive accountability for yourself and your team through proactive engagement and participation in team initiatives. Ensure compliance with Zillow Group and real estate norms, policies, and regulations. Respond to business changes with agility and skill in navigating ambiguity. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $16.10 - $24.10 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $15.30 - $22.90 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 2+ years of experience in account management, customer service, demand generation, or inbound/outbound sales, with a proven track record of goal achievement and delivering excellent customer experiences. Strong communication and presentation skills across email, phone, text, and in-person interactions. Ability to thrive in a team environment, sharing insights to help the team succeed. Internally motivated to achieve results and committed to continuous improvement. Skilled at building rapport with customers and colleagues, actively listening, and using objections as opportunities for deeper discovery. Quick and flexible learner, able to adapt rapidly to change and navigate ambiguity. Comfortable conducting both inbound and outbound consultative sales calls, including discovery and objection handling. Willing to work flexible schedules, including early mornings, late nights, weekends, and holidays. Proficient with web-based products, MS Office, and Google Suite. Transferable Skills Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage customer relationships, guide adoption of technology platforms, coach clients to optimize usage, and collaborate with internal teams to improve products and drive growth. | 3+ years in customer-facing roles ideally with SaaS, strong communication and consultative skills, tech-savvy with complex integrations, proactive and adaptable, real estate experience preferred but not required. | About the team Join a passionate, results-driven team dedicated to empowering real estate professionals. We deliver best-in-class software and advertising solutions that help agents, teams, and brokers build successful businesses. Our focus is on organization, lead engagement, accountability, and creating seamless shopping and transaction experiences for clients. Customer Success is central to our mission, playing a key role in onboarding new customers, building rapport, understanding unique needs, and driving ROI optimization and growth. About the role As a Customer Success Manager (CSM), you will be the primary point of contact and a trusted strategic partner for a diverse portfolio of real estate professionals. You will guide customers in adopting new tools and workflows, unlocking opportunities for growth and efficiency on our platform. Your expertise and coaching will give our customers a competitive edge in a dynamic real estate market. You Will Get To • Act as a trusted advisor and coach, building strong relationships with key accounts through regular check-ins. • Serve as the primary consultant on our real estate technology platform, providing expertise on integrations and tools. • Demonstrate how our solutions drive business growth, focusing on lead generation, conversion, sales optimization, and customer service. • Host regular Business Reviews to discuss product engagement, customer goals, and share relevant updates. • Ensure successful product implementation and adoption aligned with customer and internal goals. • Support agents through onboarding, motivating them and coaching them on how to use our product to get results: more conversations, more appointments and more transactions. • Collaborate with cross-functional teams to provide feedback, improve products, and identify renewal or expansion opportunities. • Translate product insights and data into actionable strategies, coaching customers toward improved results. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $29.30 - $46.70 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $27.80 - $44.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are • 3+ years in a customer-facing success, sales, or support role, ideally with SaaS and strategic accounts. • Adaptable learner, eager to embrace change in a dynamic environment. • Strong communicator with excellent interpersonal skills. • Consultative and curious, skilled at discovery and advising on best practices. • Tech-savvy, comfortable with SaaS applications and complex integrations. • Proactive self-starter with strong project and time management skills. • Problem solver who views challenges as opportunities for growth. • A background in real estate, and real estate technology is highly desirable. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Define and deliver innovative home-capture products by collaborating with cross-functional teams, balancing business goals, and driving market adoption. | 5+ years product management experience, customer obsession, ability to lead cross-functional teams, analytical skills, and preferably experience with mobile apps or AI/ML/computer vision. | About the team The Rich Media AI team is dedicated to transforming real estate online at Zillow. By using cutting-edge computer vision and AI science, we are inventing innovative experiences -- such as 360 tours, interactive floor plans, aerial overviews, and more -- that allow movers to feel like they’re already there, all from their devices. This cross-disciplinary group is creating the next chapter of home shopping experiences. About the role As a Senior Product Manager, you will define and deliver innovative home-capture products that make it easy for anyone -- photographers, agents, landlords, and homeowners -- to scan the intricate details of a home faster and more easily than ever before. By merging leading smartphone technologies and on-device 3D/ML models with great user-centered mobile design, your products will provide photography solutions that scale seamlessly across markets and operations. Your work will come to life every day for millions of shoppers via immersive online experiences, and at the same time, empower thousands of B2B partners with the tools to grow their real estate marketing businesses. In Rich Media AI, you’ll be adding your curiosity and drive to a team that values invention, imagination, speed, and impact. You Will Get To Build next-generation home capture products that enable anyone to walk into a home and walk out with market-ready digital experiences. Translate market needs and technical/operational constraints into clear, long-term product direction. Develop frameworks and strategies to balance business goals, including market adoption, cost, and consumer experience. Collaborate with designers to create experiences that delight both photographers and internal operators. Partner closely with a collaborative group of PMs, engineers, applied scientists, MLEs, and in-house photographers to build, test, and launch new features. Partner with sales and operations to develop go-to-market strategies, monitor adoption, and continuously adapt. Define and track key metrics to guide decisions, identify opportunities, and measure success. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of product management experience. Customer-obsessed, able to balance the needs of diverse personas and deliver market-leading products. Proven ability to lead cross-functional teams to launch digital products. Strong systems thinker who can assess how digital experiences impact professionals’ complex operational workflows. Comfortable working in agile, iterative environments with continuously-evolving requirements. Analytical and curious, using data to form hypotheses, drive decisions, and evaluate results. Preferred: Experience with mobile apps, operational technologies, or photography/AI ML/computer vision. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

As a Senior Executive Recruiting Coordinator, you will manage the operational excellence of executive searches, ensuring a seamless experience for candidates and hiring leaders. You will oversee scheduling for complex interview loops and manage confidential requisitions. | Candidates should have 4+ years of experience in recruiting coordination or executive support, preferably in a high-growth technology environment. Strong proficiency with scheduling tools and excellent communication skills are essential. | About the team The Executive Recruiting team at Zillow partners directly with senior leaders to hire world-class executives who shape the future of the company. We manage highly visible and often complex searches across all functions, balancing a need for speed with a white-glove candidate and client experience. This team operates at the center of Zillow’s most strategic hiring decisions and plays a vital role in building the leadership talent that drives Zillow’s mission to reimagine real estate. As a Senior Executive Recruiting Coordinator, you’ll join a team that thrives on precision, partnership, and discretion. We work closely with recruiters, sourcers, executive assistants, and hiring managers to flawlessly execute confidential and high-impact recruiting processes. About the role As a Senior Executive Recruiting Coordinator, you will be responsible for managing the operational excellence of our executive searches, ensuring a seamless experience for candidates, interviewers, and hiring leaders. You’ll oversee scheduling for highly complex interview loops, manage confidential requisitions, facilitate candidate greets, and schedule internal meetings with executive stakeholders. This role requires impeccable attention to detail, strong communication skills, and the ability to navigate ambiguity in a fast-paced environment. You will act as the connective tissue across recruiters, sourcers, executive assistants, and business leaders, ensuring every step of the process is smooth, professional, and aligned with Zillow’s high standards. You will get to: Lead the coordination of requisition-based executive searches, from kickoff through onboarding, including scheduling hiring manager screens, loops, and alignment meetings Manage confidential requisitions with discretion, ensuring sensitive information is handled appropriately in calendar holds, invites, and communications Build strong partnerships with recruiters, sourcers, and executive assistants, serving as the primary point of contact for scheduling logistics and process alignment Provide white-glove candidate experiences, including virtual greets, thoughtful communications, and personalized touches such as offer gifts Maintain and update key recruiting resources such as candidate pipelines, pre-brief documents, Slack channels, and executive availability trackers Schedule and facilitate Talent Scouting initiatives, including kickoff meetings, executive syncs, and ongoing candidate conversations that build Zillow’s future leadership pipeline Track and manage NDA distribution, signatures, and compliance for all executive-level candidates Anticipate roadblocks and proactively communicate updates or scheduling challenges to recruiters, hiring leaders, and executive assistants Support the onboarding process by coordinating with executive assistants and ensuring a smooth transition for new hires This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $32.50 - $48.70 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $30.90 - $46.30 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Exceptionally organized and detail-oriented, with the ability to juggle multiple high-priority searches at once Skilled at managing complex calendars and executive scheduling logistics, with a strong understanding of the nuances of working with executive assistants Adept at maintaining confidentiality and exercising discretion when working on sensitive searches A strong communicator, able to build trust and credibility across recruiters, sourcers, executive assistants, and senior leaders Comfortable operating in fast-paced, ambiguous situations while maintaining a calm and professional demeanor Naturally collaborative, thriving in a team environment where success depends on clear communication and partnership Proactive and resourceful, able to anticipate needs, identify risks, and act quickly to resolve challenges Qualifications: 4+ years of experience in recruiting coordination, executive support, or a related role, preferably in an executive search or high-growth technology environment Proven success managing complex scheduling with senior executives and their assistants Experience handling confidential information with discretion and professionalism Strong proficiency with scheduling tools, calendar management, and recruiting platforms (Workday or equivalent) Excellent written and verbal communication skills Ability to work both independently and collaboratively in a fast-paced environment Passion for creating an exceptional candidate and client experience Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead the end-to-end design vision for enterprise rental dashboards and AI-powered workflows, govern design systems, and collaborate cross-functionally to drive partner adoption and business growth. | 10+ years professional product design experience with 5+ years in enterprise/B2B design, expertise in dashboards and data visualization, strong systems thinking, AI workflow design curiosity, and leadership without direct management. | About the team As a Principal Product Designer, Rentals Enterprise Experience, you’ll join Zillow’s Rentals Enterprise Design team within the Professional Experience group. Our mission is to transform complex rental workflows into intuitive, human-centered experiences that empower marketing/property managers, operators, and renters. By reducing friction and building trust in data-rich environments, we improve the rental journey for millions and drive adoption, retention, and growth for Zillow Rentals. About the role This is an opportunity to lead through craft as a Principal Product Designer shaping Zillow’s enterprise rental experience. You’ll define the design vision for dashboards, data visualization, and AI-powered workflows that simplify complexity and deliver clarity to our partners. As a senior individual contributor, you’ll influence outcomes across design, product, and engineering by setting the quality bar, driving systems-level strategy, and ensuring our tools deliver guidance partners can trust and results they can scale. You Will Get To: Own the end-to-end design vision for enterprise dashboards and analytics tools, setting a new standard for clarity and trust in partner decision-making. Shape and embed AI-enabled experiences that transform data into actionable guidance and outcomes, making AI a core design consideration alongside usability and accessibility. Extend and govern the enterprise design system, ensuring consistency, scalability, and accessibility across Rentals tools. Translate complexity into clarity through data visualization and systems frameworks that simplify partner workflows. Partner with Product, Engineering, Data Science, and Research to align on strategy, execution, and innovation. Serve as a craft leader, raising the quality bar and inspiring excellence across the Rentals Enterprise Design team. Drive design outcomes that directly contribute to partner adoption, retention, and business growth. Collaborate across disciplines to solve meaningful challenges in how property managers and operators attract renters, optimize leasing, and meet occupancy goals. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 10+ years of professional product design experience, with at least 5 years working on enterprise, B2B, or complex system design. Expertise in designing dashboards, analytics interfaces, and data visualizations that drive decision-making and action. Demonstrated ability to independently initiate and lead complex, cross-functional programs—setting vision, defining frameworks, and driving execution to measurable impact. Strong end-to-end design skills: from discovery and research through prototyping, testing, and shipping high-quality experiences. Experience with design systems at scale, including creating or governing reusable patterns, components, and frameworks. Systems thinking with the ability to model complex workflows, dependencies, and integrations across products. Strong cross-functional collaboration skills, with experience working alongside Product, Engineering, and Data Science partners. Curiosity and openness to exploring AI-enabled workflows and emerging design practices. Ability to mentor and inspire other designers through craft leadership, even without direct management responsibilities. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

The Quality Insight & Sentiment Analyst will analyze customer interactions to identify trends and root causes behind customer experiences. This role involves collaborating with teams to improve AI model accuracy and delivering actionable insights to enhance customer journeys. | Candidates should have 1-3 years of experience in contact center QA or customer insights, with familiarity in QA scorecards and performance metrics. Analytical skills and experience with RCA frameworks are essential, and candidates with non-traditional backgrounds are encouraged to apply. | About the team As a Quality Insight & Sentiment Analyst within the Quality Programs team, you’ll be part of a collaborative group focused on driving Zillow’s mission forward through building a proactive quality framework. While we remain dedicated to providing a 6-star experience, we are evolving from traditional call audits to 100% interaction monitoring—blending scalable AI technology with human insight. This team plays a critical role in shaping the future of quality assurance, and the Quality Insight & Sentiment Analyst will contribute directly to that success by surfacing meaningful insights and influencing frontline enablement, product, and customer experience strategies. About the role This is an opportunity to grow your career as a Quality Insight & Sentiment Analyst while helping shape the future of quality programs. You’ll bridge human judgment with machine-generated evaluations to uncover behavioral and emotional patterns, interpret sentiment drivers, and identify the root causes behind customer experiences. Your work will directly influence how we coach our frontline teams, enhance our products, and elevate the customer journey. You Will Get To: Analyze customer interactions across voice, chat, and email to identify behavioral, performance, and sentiment trends. Conduct audits and calibration reviews to validate AI sentiment scoring and ensure consistency. Deep-dive into high/low sentiment cases and anomalies to uncover triggers and root causes. Collaborate with ML teams and vendors to improve AI model accuracy, context understanding, and cultural nuance. Apply RCA frameworks (5 Whys, Fishbone, Pareto) to identify and address drivers of negative sentiment. Deliver reports that connect emotional drivers to KPIs like CSAT, NPS, and churn, with actionable recommendations. Translate AI and behavioral insights into coaching-ready narratives for frontline managers. Contribute to evolving quality dashboards, scorecards, and playbooks that support the adoption of AI-powered QA. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $70,500.00 - $112,500.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $66,900.00 - $106,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Required: 1–3 years in contact center QA, CX analytics, behavioral research, or customer insights. Familiarity with QA scorecards, performance metrics, and CX measurement tools (CSAT, NPS, etc.). Hands-on experience with RCA frameworks (e.g., 5 Whys, Fishbone). Analytical fluency; able to find stories in large data sets and translate them into clear recommendations. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Preferred: Experience with AI-powered QA platforms (Observe.AI, Level AI, CallMiner, etc.). Exposure to model evaluation, prompt design, or data labeling workflows. Familiarity with BI tools (Looker, Tableau) or basic SQL/Python for data analysis. Experience in data validation and ETL work. Background in linguistics, psychology, or behavioral science. Strong experience with sentiment analysis platforms or customer feedback systems. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Oversee and execute the end-to-end insuring process for various loan types, ensuring compliance and timely issuance. Lead process improvement initiatives and provide advanced support to team members while acting as a primary liaison for escalated issues. | Candidates should have 4+ years of experience in mortgage post-closing or insuring, with expertise in various loan products. Strong analytical, communication, and problem-solving skills are essential, along with proficiency in relevant software and regulatory guidelines. | About the team The Post Closing team at Zillow Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to achieve shared goals. The team cultivates a respectful, inclusive, and solution-focused environment, making the workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold Zillow’s reputation as a leader in post-closing operations. About the role As a Senior Insuring Specialist at Zillow Home Loans, you will serve as a subject matter expert and key resource within the post-closing team. In this fully remote role, you will oversee complex insuring processes for FHA, VA, USDA, and conventional mortgage loans, ensuring compliance with investor, agency, and regulatory requirements. You will lead process improvement initiatives, provide advanced support and guidance to team members, and act as a primary liaison for escalated issues with internal and external partners. Your expertise will help drive operational excellence, risk mitigation, and continuous improvement across the insuring function. You Will Get To: Oversee and execute the end-to-end insuring process for FHA, VA, USDA, and conventional loans, ensuring all requirements are met for timely and accurate insurance issuance. Serve as the primary escalation point for complex insuring scenarios, discrepancies, and exceptions, collaborating with underwriters, closers, post-closing teams, and external partners to resolve issues. Lead process improvement projects to enhance efficiency, accuracy, and compliance within the insuring function; develop and implement updated procedures and best practices. Provide advanced training, mentorship, and guidance to team members, supporting their development and ensuring consistent application of insuring standards. Monitor regulatory and investor guideline changes, assess operational impacts, and update team processes and documentation accordingly. Analyze insuring metrics and trends, prepare reports for management, and recommend solutions to mitigate risk and improve performance. Represent the insuring function in cross-functional meetings, audits, and quality control reviews; provide subject matter expertise and detailed documentation as needed. Maintain strong relationships with MI companies, HUD, VA, and other business partners to facilitate issue resolution and process enhancements. Take on additional responsibilities, special projects, or leadership assignments as directed by management. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $26.20 - $39.40 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $25.00 - $37.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You are a highly skilled and proactive mortgage professional with deep expertise in insuring processes and compliance. You excel at navigating complex scenarios, resolving escalated issues, and driving process improvements. Your leadership, analytical, and communication skills enable you to mentor others, influence cross-functional teams, and deliver results in a dynamic environment. You are committed to continuous learning, operational excellence, and upholding the highest standards of integrity and quality. You take initiative, embrace challenges, and are eager to make a significant impact on your team and the organization. 4+ years of experience in mortgage post-closing, insuring, or a related field, with demonstrated expertise in FHA, VA, USDA, and conventional loan products and insuring requirements. Advanced knowledge of loan origination systems (preferably Encompass), document management platforms, and insuring portals (FHA Connection, VA WebLGY, private mortgage insurance). Proven ability to interpret and apply complex regulatory, agency, and investor guidelines. Experience leading process improvement initiatives and training or mentoring team members. Exceptional attention to detail, organizational, and analytical skills, with the ability to manage multiple priorities and deadlines. Strong written and verbal communication skills, including the ability to present information to leadership and cross-functional teams. Ability to work independently, exercise sound judgment, and drive results in a fast-paced environment. Experience producing and analyzing operational reports. Effective problem-solving skills and a commitment to delivering high-quality work. Proficiency in Microsoft Office suite. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and manage high-visibility, complex, cross-functional strategic programs that impact business metrics and growth, aligning stakeholders and delivering measurable outcomes. | 10+ years program management experience in software industry, proven success with complex initiatives, exceptional stakeholder management, program governance knowledge (PMP, Six Sigma), data-driven decision making, and ability to work in fast-paced agile environments. | About the team At Zillow, Agent Software & Advertising (ASA) organization brings together industry-leading software tools under one groundbreaking brand. We partner with top real estate professionals nationwide, empowering them with exceptional products and tight collaboration to deliver unparalleled experiences for home sellers and shoppers. We are a forward-thinking team that challenges assumptions and brings innovative ideas to the table. The ASA organization within Zillow Group is a market leader in developing cutting-edge showing management, feedback, offer management, recruiting, transaction management and analytics solutions. Our wide array of products and services are built on technological innovations designed to bring efficiencies to all users. The company has successfully supported the evolving needs of real estate agents, teams, brokers, offices, associations and MLSs within the U.S. and Canada for more than 20 years. About the role The Principal Program Manager will drive high-visibility strategic initiatives crucial to Zillow's success, reporting directly to the Director of ASA Business Programs and Business Intelligence. This role will orchestrate complex, cross-functional programs that directly impact ASA's key business metrics and organizational growth. The ideal candidate will excel at aligning diverse stakeholders, managing program dependencies, and delivering measurable business outcomes through disciplined execution. As a trusted advisor to senior leadership, you'll provide strategic program guidance, lead critical initiatives from conception to completion, and help shape ASA's business priorities. When the company faces its most important opportunities, you'll be at the forefront, translating vision into action and ensuring successful delivery of initiatives that drive Zillow forward. You Will Get To Lead end-to-end strategic program management of key Zillow initiatives. If there is a “Big Bet” within the Business to Business division of Zillow, you will be leading that program Establish cross-functional alignment and coordination to successfully execute key Zillow initiatives and drive adoption of ASA business lines Analyze complex problems and outline solutions for cross-functional teams as an internal consultant Manage stakeholder expectations effectively at all levels, influencing without authority to maintain momentum across complex initiatives Leverage data insights to inform program direction, measure progress, and optimize business outcomes while managing resources across competing priorities Create compelling documents and presentations for C-Suite review that drive decision-making with minimal oversight Drive Adoption of ASA key business lines helping to ensure we can help more end users with our products Be “Data Driven”. Dive into the data to identify problems and solutions that help optimize the business, effectively communicate and help the business implement those solutions This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You're a strategic and forward-looking program leader with proven experience scaling complex initiatives. Your background includes successfully leading high-impact programs spanning multiple quarters across diverse teams including Product, Engineering, Sales, Sales Operations, Customer Success, and Strategy. You thrive in dynamic environments where you can translate business vision into executable plans, align cross-functional stakeholders, and deliver measurable results. Your ability to anticipate challenges, remove roadblocks, and maintain momentum ensures program success even amid shifting priorities. 10+ years of program management experience in the software industry, with a proven track record of delivering complex, cross-functional initiatives (Bachelor's degree required, MBA preferred) Exceptional stakeholder management skills with the ability to communicate and drive decision effectively across all levels, from frontline teams to C-Suite executives Experience establishing program governance frameworks that ensure accountability, transparency, and results (PMP best practices, Six Sigma Principles) Adaptability and strategic thinking to navigate changing business priorities while maintaining program momentum Data-driven decision-making capabilities with proficiency in analytical tools (Excel, SQL) to measure program impact against business KPIs The ability to work in a fast-paced, agile and collaborative cross-team environment Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Manage and drive large, complex cross-functional engineering programs to deliver scalable tools and systems for real estate professionals, facilitating collaboration between product and engineering teams. | 7+ years in software program management with strong technical understanding of web technologies and agile methods, excellent communication skills, and ability to balance priorities in a fast-paced environment. | About the team Are you looking for an opportunity to help millions of customers navigate one of the biggest life decisions they'll ever make? Zillow's mission is to give people the power to unlock life's next chapter. We work with Designers, Engineers, Data Scientists, and Researchers to solve complex engineering problems and build products that transform the real estate industry. Our Product Teams are tasked with finding solutions to bridge the gap between you and your next address by delivering end-to-end experiences for customers actively shopping, renting, touring, or financing their home. Our Teams are also working to solve difficult problems for real estate agents in the field by providing industry leading platforms and tooling. We maintain our competitive edge by making data driven decisions that we evolve through rapid testing and iteration to ensure we are launching enjoyable experiences to the world’s largest online real estate marketplace. We are not done yet. Our goal is to achieve Zillow 2.0, which will deliver seamlessly comprehensive solutions for buyers, sellers, and agents transacting with all the services Zillow provides. And, we need your help to do it!. This role is in the Industry Software organization, this team builds the platforms and tools that power real estate professionals’ success. Our mission is to simplify workflows, improve transparency, and help agents, brokers, and MLS partners deliver better outcomes for their clients. We operate at the intersection of product innovation, technical complexity, and business impact, creating systems that connect with MLS data, scale with Zillow’s consumer traffic, and deliver growth, productivity and marketing leverage to industry professionals. About the role You will have the opportunity to act as both the glue and the grease between our Product Management and Engineering teams. You will manage the lifecycle and execution of some of our largest and most critical initiatives across the organization. You will facilitate cross-team collaboration, cross-functional communication, and engineering efficiency. Responsibilities include but are not limited to: As a Principal Technical Program Manager, You Will Get To: Support multiple engineering teams that drive full stack development of tools, systems, and applications. Collaborate across organizational boundaries including acting as a liaison for engineering with partners in Product Management, Design, UX Research, Marketing, and Partnerships. Drive large programs to achieve organizational goals. Manage complex, cross-functional technology initiatives both at the tactical and strategic level Maintain and report on program status, identify risks and gaps, and seek opportunities to optimize timely delivery of projects Assess risks, anticipate bottlenecks, balance business needs versus technical constraints and refine scope to deliver the best product possible on schedule Engage leadership effectively when needed and find a path forward in difficult situations Make trade-offs between short-term needs vs. long-term needs This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 7+ years of experience in software program management, including leading significant cross-functional projects in mid-size or large companies A first-hand solid understanding of current web development technologies, distributed architecture, and agile development methodology. Mobile experience is a plus. Outstanding oral and written communication skills Able to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks Strong business and technical vision and the ability to communicate that vision clearly Able to balance multiple contending priorities in a fast-paced environment Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.