Zillow

Lead and implement strategic public policy initiatives, engage with policymakers and stakeholders, analyze legislative developments, and manage cross-functional teams to support Zillow's business objectives. | 7+ years in public policy or government relations, strong knowledge of real estate policy, excellent communication and leadership skills, and a relevant bachelor's degree. | Job Title: Sr. Manager, Public Policy Company Overview: Zillow is a leading real estate and rental marketplace dedicated to empowering consumers with data and insights to make informed decisions. With a commitment to innovation and community engagement, Zillow connects millions of people with homes and neighborhoods that fit their lifestyles. Role Overview: As a Senior Manager, Public Policy at Zillow, you will play a pivotal role in shaping and advancing the company’s public policy initiatives. You will work closely with the Government Relations Team to anticipate policy challenges, unlock opportunities for innovation, and influence legislative and regulatory outcomes that impact Zillow’s business and the broader real estate industry. What You'll Do: - You will develop and implement strategic public policy initiatives that align with Zillow’s business goals. - You will monitor and analyze legislative and regulatory developments affecting the real estate market. - You will engage with policymakers, industry stakeholders, and community leaders to advocate for Zillow’s interests. - You will lead cross-functional teams to address policy challenges and drive collaborative solutions. - You will prepare policy briefs, reports, and presentations to inform internal and external audiences. - You will identify emerging trends and potential risks to proactively shape policy responses. - You will represent Zillow at industry events, coalitions, and public forums. - You will mentor and guide junior team members to build a strong public policy function. What You Bring: - You have 7+ years of experience in public policy, government relations, or a related field. - You possess deep knowledge of real estate policy, housing markets, and regulatory environments. - You have strong analytical skills with the ability to interpret complex legislation and policy documents. - You demonstrate excellent communication and interpersonal skills for effective stakeholder engagement. - You have proven leadership experience managing teams and cross-functional projects. - You hold a Bachelor’s degree in Public Policy, Political Science, Law, or a related discipline. Bonus Points If You Have: - Experience working within the real estate or technology sectors. - Established relationships with government officials and industry associations. - Advanced degree such as a Master’s or JD. - Experience with grassroots advocacy and coalition building. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and collaboration. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development through training and mentorship. - We offer flexible work arrangements to support work-life balance. - We offer employee stock purchase plans and wellness programs. Ready to Apply? To join our team as a Senior Manager, Public Policy, please submit your resume and cover letter through our careers page at www.zillow.com/careers. We look forward to learning how your expertise can help shape the future of real estate policy with Zillow.

Lead a team to design, build, and support innovative FinTech solutions that optimize business processes in Finance. | 5+ years of experience in FinTech or financial systems management with strong technical and leadership skills. | Job Title: Manager, FinTech Company Overview: Zillow Group is a leading real estate and technology company dedicated to transforming the way people buy, sell, and finance homes. With a strong commitment to innovation and customer-centric solutions, Zillow leverages cutting-edge technology to simplify complex financial processes and enhance user experiences. Role Overview: As the Manager of FinTech at Zillow, you will lead a dynamic team focused on partnering with Finance to design, build, and support innovative technology solutions. Your role is pivotal in optimizing business processes across key Finance areas such as Tax, Procurement, and Travel & Expenses, ensuring seamless integration and operational excellence. What You'll Do: - You will lead and mentor a team of engineers and analysts to deliver high-quality FinTech solutions. - You will collaborate closely with Finance stakeholders to identify process improvement opportunities. - You will oversee the design and implementation of native application functionalities and custom engineering projects. - You will manage project timelines, budgets, and resource allocation to ensure successful delivery. - You will drive continuous improvement initiatives to enhance system performance and user satisfaction. - You will ensure compliance with financial regulations and internal policies in all technology solutions. - You will foster a culture of innovation, collaboration, and accountability within your team. - You will communicate progress and challenges effectively to senior leadership. What You Bring: - 5+ years of experience in FinTech or financial systems management. - Strong technical background with proficiency in software development and system architecture. - Proven leadership skills with experience managing cross-functional teams. - Excellent problem-solving abilities and strategic thinking. - Strong communication and stakeholder management skills. - Experience with financial regulations and compliance standards. Bonus Points If You Have: - Experience working in real estate or related industries. - Familiarity with Tax, Procurement, and Travel & Expenses systems. - Knowledge of cloud-based financial platforms and APIs. - Advanced certifications in project management or financial technology. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through the Zillow careers portal. We look forward to learning how you can contribute to our innovative FinTech team.

Lead and implement strategic public policy initiatives, engage with policymakers and stakeholders, analyze legislative developments, and manage cross-functional teams to support Zillow's business objectives. | 7+ years in public policy or government relations, strong knowledge of real estate policy, excellent communication and leadership skills, and a relevant bachelor's degree. | Job Title: Sr. Manager, Public Policy Company Overview: Zillow is a leading real estate and rental marketplace dedicated to empowering consumers with data and insights to make informed decisions. With a commitment to innovation and community engagement, Zillow connects millions of people with homes and neighborhoods that fit their lifestyles. Role Overview: As a Senior Manager, Public Policy at Zillow, you will play a pivotal role in shaping and advancing the company’s public policy initiatives. You will work closely with the Government Relations Team to anticipate policy challenges, unlock opportunities for innovation, and influence legislative and regulatory outcomes that impact Zillow’s business and the broader real estate industry. What You'll Do: - You will develop and implement strategic public policy initiatives that align with Zillow’s business goals. - You will monitor and analyze legislative and regulatory developments affecting the real estate market. - You will engage with policymakers, industry stakeholders, and community leaders to advocate for Zillow’s interests. - You will lead cross-functional teams to address policy challenges and drive collaborative solutions. - You will prepare policy briefs, reports, and presentations to inform internal and external audiences. - You will identify emerging trends and potential risks to proactively shape policy responses. - You will represent Zillow at industry events, coalitions, and public forums. - You will mentor and guide junior team members to build a strong public policy function. What You Bring: - You have 7+ years of experience in public policy, government relations, or a related field. - You possess deep knowledge of real estate policy, housing markets, and regulatory environments. - You have strong analytical skills with the ability to interpret complex legislation and policy documents. - You demonstrate excellent communication and interpersonal skills for effective stakeholder engagement. - You have proven leadership experience managing teams and cross-functional projects. - You hold a Bachelor’s degree in Public Policy, Political Science, Law, or a related discipline. Bonus Points If You Have: - Experience working within the real estate or technology sectors. - Established relationships with government officials and industry associations. - Advanced degree such as a Master’s or JD. - Experience with grassroots advocacy and coalition building. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and collaboration. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development through training and mentorship. - We offer flexible work arrangements to support work-life balance. - We offer employee stock purchase plans and wellness programs. Ready to Apply? To join our team as a Senior Manager, Public Policy, please submit your resume and cover letter through our careers page at www.zillow.com/careers. We look forward to learning how your expertise can help shape the future of real estate policy with Zillow.

Lead a team to design, build, and support innovative FinTech solutions that optimize business processes in Finance. | 5+ years of experience in FinTech or financial systems management with strong technical and leadership skills. | Job Title: Manager, FinTech Company Overview: Zillow Group is a leading real estate and technology company dedicated to transforming the way people buy, sell, and finance homes. With a strong commitment to innovation and customer-centric solutions, Zillow leverages cutting-edge technology to simplify complex financial processes and enhance user experiences. Role Overview: As the Manager of FinTech at Zillow, you will lead a dynamic team focused on partnering with Finance to design, build, and support innovative technology solutions. Your role is pivotal in optimizing business processes across key Finance areas such as Tax, Procurement, and Travel & Expenses, ensuring seamless integration and operational excellence. What You'll Do: - You will lead and mentor a team of engineers and analysts to deliver high-quality FinTech solutions. - You will collaborate closely with Finance stakeholders to identify process improvement opportunities. - You will oversee the design and implementation of native application functionalities and custom engineering projects. - You will manage project timelines, budgets, and resource allocation to ensure successful delivery. - You will drive continuous improvement initiatives to enhance system performance and user satisfaction. - You will ensure compliance with financial regulations and internal policies in all technology solutions. - You will foster a culture of innovation, collaboration, and accountability within your team. - You will communicate progress and challenges effectively to senior leadership. What You Bring: - 5+ years of experience in FinTech or financial systems management. - Strong technical background with proficiency in software development and system architecture. - Proven leadership skills with experience managing cross-functional teams. - Excellent problem-solving abilities and strategic thinking. - Strong communication and stakeholder management skills. - Experience with financial regulations and compliance standards. Bonus Points If You Have: - Experience working in real estate or related industries. - Familiarity with Tax, Procurement, and Travel & Expenses systems. - Knowledge of cloud-based financial platforms and APIs. - Advanced certifications in project management or financial technology. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through the Zillow careers portal. We look forward to learning how you can contribute to our innovative FinTech team.

Lead and implement strategic public policy initiatives, engage with policymakers and stakeholders, analyze legislative developments, and manage cross-functional teams to support Zillow's business objectives. | 7+ years in public policy or government relations, strong knowledge of real estate policy, excellent communication and leadership skills, and a relevant bachelor's degree. | Job Title: Sr. Manager, Public Policy Company Overview: Zillow is a leading real estate and rental marketplace dedicated to empowering consumers with data and insights to make informed decisions. With a commitment to innovation and community engagement, Zillow connects millions of people with homes and neighborhoods that fit their lifestyles. Role Overview: As a Senior Manager, Public Policy at Zillow, you will play a pivotal role in shaping and advancing the company’s public policy initiatives. You will work closely with the Government Relations Team to anticipate policy challenges, unlock opportunities for innovation, and influence legislative and regulatory outcomes that impact Zillow’s business and the broader real estate industry. What You'll Do: - You will develop and implement strategic public policy initiatives that align with Zillow’s business goals. - You will monitor and analyze legislative and regulatory developments affecting the real estate market. - You will engage with policymakers, industry stakeholders, and community leaders to advocate for Zillow’s interests. - You will lead cross-functional teams to address policy challenges and drive collaborative solutions. - You will prepare policy briefs, reports, and presentations to inform internal and external audiences. - You will identify emerging trends and potential risks to proactively shape policy responses. - You will represent Zillow at industry events, coalitions, and public forums. - You will mentor and guide junior team members to build a strong public policy function. What You Bring: - You have 7+ years of experience in public policy, government relations, or a related field. - You possess deep knowledge of real estate policy, housing markets, and regulatory environments. - You have strong analytical skills with the ability to interpret complex legislation and policy documents. - You demonstrate excellent communication and interpersonal skills for effective stakeholder engagement. - You have proven leadership experience managing teams and cross-functional projects. - You hold a Bachelor’s degree in Public Policy, Political Science, Law, or a related discipline. Bonus Points If You Have: - Experience working within the real estate or technology sectors. - Established relationships with government officials and industry associations. - Advanced degree such as a Master’s or JD. - Experience with grassroots advocacy and coalition building. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and collaboration. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development through training and mentorship. - We offer flexible work arrangements to support work-life balance. - We offer employee stock purchase plans and wellness programs. Ready to Apply? To join our team as a Senior Manager, Public Policy, please submit your resume and cover letter through our careers page at www.zillow.com/careers. We look forward to learning how your expertise can help shape the future of real estate policy with Zillow.

Lead a team to design, build, and support innovative FinTech solutions that optimize business processes in Finance. | 5+ years of experience in FinTech or financial systems management with strong technical and leadership skills. | Job Title: Manager, FinTech Company Overview: Zillow Group is a leading real estate and technology company dedicated to transforming the way people buy, sell, and finance homes. With a strong commitment to innovation and customer-centric solutions, Zillow leverages cutting-edge technology to simplify complex financial processes and enhance user experiences. Role Overview: As the Manager of FinTech at Zillow, you will lead a dynamic team focused on partnering with Finance to design, build, and support innovative technology solutions. Your role is pivotal in optimizing business processes across key Finance areas such as Tax, Procurement, and Travel & Expenses, ensuring seamless integration and operational excellence. What You'll Do: - You will lead and mentor a team of engineers and analysts to deliver high-quality FinTech solutions. - You will collaborate closely with Finance stakeholders to identify process improvement opportunities. - You will oversee the design and implementation of native application functionalities and custom engineering projects. - You will manage project timelines, budgets, and resource allocation to ensure successful delivery. - You will drive continuous improvement initiatives to enhance system performance and user satisfaction. - You will ensure compliance with financial regulations and internal policies in all technology solutions. - You will foster a culture of innovation, collaboration, and accountability within your team. - You will communicate progress and challenges effectively to senior leadership. What You Bring: - 5+ years of experience in FinTech or financial systems management. - Strong technical background with proficiency in software development and system architecture. - Proven leadership skills with experience managing cross-functional teams. - Excellent problem-solving abilities and strategic thinking. - Strong communication and stakeholder management skills. - Experience with financial regulations and compliance standards. Bonus Points If You Have: - Experience working in real estate or related industries. - Familiarity with Tax, Procurement, and Travel & Expenses systems. - Knowledge of cloud-based financial platforms and APIs. - Advanced certifications in project management or financial technology. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through the Zillow careers portal. We look forward to learning how you can contribute to our innovative FinTech team.

Lead and advance Zillow's public policy initiatives by engaging with government and industry stakeholders, analyzing policy developments, and managing a public policy team. | Minimum 7 years experience in public policy or government relations, strong knowledge of real estate policy, leadership skills, and a relevant bachelor's degree. | Job Title: Senior Manager, Public Policy Company Overview: Zillow is a leading real estate and rental marketplace dedicated to empowering consumers with data and insights to make informed decisions. With a commitment to innovation and community engagement, Zillow connects millions of people with homes and neighborhoods across the United States. Role Overview: As a Senior Manager, Public Policy at Zillow, you will play a pivotal role in shaping and advancing the company's public policy initiatives. You will work closely with government officials, industry stakeholders, and internal teams to anticipate policy challenges and unlock opportunities for innovation that support Zillow's mission. What You'll Do: - You will develop and implement strategic public policy initiatives that align with Zillow's business goals. - You will monitor and analyze legislative and regulatory developments affecting the real estate industry. - You will build and maintain strong relationships with government officials, industry groups, and community organizations. - You will lead advocacy efforts to influence policy decisions that impact Zillow and its customers. - You will collaborate with cross-functional teams to integrate policy insights into business strategies. - You will prepare and deliver presentations, reports, and policy briefs to internal and external audiences. - You will manage a team of public policy professionals, providing guidance and mentorship. - You will represent Zillow at industry events, public forums, and government hearings. What You Bring: - You have at least 7 years of experience in public policy, government relations, or a related field. - You possess deep knowledge of real estate policy, housing markets, and regulatory environments. - You have strong analytical skills and the ability to interpret complex legislation. - You demonstrate excellent communication and interpersonal skills. - You have proven leadership experience managing teams and projects. - You hold a bachelor's degree in public policy, political science, law, or a related discipline. Bonus Points If You Have: - Experience working in the real estate or technology sectors. - Advanced degree such as a JD or Master's in Public Policy. - Established network of contacts within government and industry. - Experience with grassroots advocacy and coalition building. What We Offer: - We offer a dynamic and inclusive work environment that fosters professional growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work arrangements to support work-life balance. - We offer opportunities for continuous learning and development. - We offer the chance to make a meaningful impact on housing policy and innovation. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about public policy at Zillow through our careers page at www.zillow.com/careers.

Lead a team to design, build, and support innovative FinTech solutions optimizing Finance business processes. | 5+ years in FinTech or financial systems with leadership experience, strong technical and communication skills, and deep Finance process knowledge. | Job Title: Manager, FinTech Company Overview: Zillow is a leading real estate and rental marketplace dedicated to empowering consumers with data and insights around homes, real estate, and mortgages. With a commitment to innovation and technology, Zillow continuously enhances its platform to provide seamless experiences for buyers, sellers, and renters nationwide. Role Overview: As the Manager of FinTech at Zillow, you will lead a dynamic team focused on partnering with Finance to design, build, and support innovative technology solutions. Your role is pivotal in optimizing business processes across key Finance areas such as Tax, Procurement, and Travel & Expenses, driving efficiency and strategic growth. What You'll Do: - You will lead and mentor a team of engineers and analysts to deliver high-quality FinTech solutions. - You will collaborate closely with Finance stakeholders to understand business needs and translate them into technical requirements. - You will oversee the development and implementation of native application functionalities and custom engineering projects. - You will manage project timelines, resources, and budgets to ensure successful delivery. - You will identify opportunities for process automation and optimization within Finance operations. - You will ensure compliance with financial regulations and internal policies in all technology solutions. - You will foster a culture of continuous improvement and innovation within your team. - You will communicate progress and challenges effectively to senior leadership. What You Bring: - 5+ years of experience in FinTech or financial systems management, with at least 3 years in a leadership role. - Strong technical background in software development, preferably with experience in native applications and custom engineering. - Proven ability to manage cross-functional teams and complex projects. - Excellent communication and stakeholder management skills. - Deep understanding of Finance processes including Tax, Procurement, and Travel & Expenses. - Experience with compliance and regulatory requirements in financial technology. Bonus Points If You Have: - Experience working in a fast-paced tech company or startup environment. - Knowledge of emerging FinTech trends and technologies. - Familiarity with data analytics and business intelligence tools. - Certifications in project management or financial technology. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through Zillow's career portal. We look forward to learning how you can contribute to our innovative FinTech team.

The Resource Planning Analyst ensures service level attainment and operational efficiency through effective near-term planning and scheduling. This role involves building and maintaining staffing plans, optimizing schedules, and collaborating with partners to enhance staffing strategies. | Candidates should have at least 2 years of scheduling or real-time analyst experience and experience using a workforce management system. Advanced Microsoft Excel skills and a strong understanding of CRM and telephony systems in a sales environment are also required. | About the team Zillow Group’s mission is to build the world’s most trusted and vibrant home-related marketplace. Our Sales & Contact Center Operations team plays a critical role in enabling that mission by supporting customer-facing teams across multiple lines of business. We focus on driving scalable processes, resource planning, and operational strategy that ensure customers connect with the right experts at the right time. As a team, we manage the frameworks that keep our customer support and sales organizations running smoothly, from resource planning and workforce management to partner collaboration and buy-in, while always keeping the customer experience at the center. We work closely with teams across Zillow including Connections, Sales, Learning & Development, Product Management, Systems Support, and Marketing. About the role The Resource Planning Analyst ensures service level attainment and operational efficiency through effective near term planning and scheduling. You will serve as the subject matter authority and administrator of planning tools and processes, maintaining accurate tracking and scheduling of our team members. You will provide actionable analysis and recommendations to leadership, and collaborate with partners across the business to optimize staffing strategies. In addition, you’ll monitor tools and system performance, assist with technical escalations, and support clear communication of incident impacts to stakeholders. Key responsibilities: Build and maintain short-term (weekly/monthly) staffing and scheduling plans that align resources to forecasted demand and service level targets. Optimize schedules to balance customer coverage with efficiency, while accommodating off-phone activities such as training, coaching, and meetings. Partner with operations leaders and cross-functional partners to plan non-customer-facing activities without compromising service levels. Administer the workforce management platform (Aspect), ensuring accuracy of schedules, shift assignments, PTO requests, and shift bids. Lead communication of staffing and scheduling plans, including facilitating a weekly stakeholder sync to review performance trends, risks, and upcoming business needs. Identify and communicate risks related to staffing gaps, overages, or coverage challenges, and recommend corrective actions. Collaborate with other workforce management teams to ensure consistent planning processes and clear communication across the organization. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $27.00 - $43.20 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are At least 2 years scheduling, or real time analyst experience required At least 2 years experience using a workforce management system (I.e. Aspect, IEX, Calabrio) is desired Advanced Microsoft Excel skills Proven understanding of CRM and telephony, routing, skilling systems and methodologies in a sales environment (I.e. Salesforce, Genesys, etc) Outstanding analytical skills and capability to see trends and patterns in data Outstanding decision-making ability and ability to work independently Able to work in an ambiguous environment and take on tough problems Experience with requirements gathering, documentation, and process mapping High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment Strong problem-solving skills with a technical aptitude Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

The primary function of this role is to review title commitments and attorney title opinion letters to identify matters to be cured prior to or at closing. You will coordinate with various parties to resolve issues reflected on title commitments and ensure all outstanding matters are cleared before closing. | The ideal candidate should have a minimum of seven years of title curative experience and deep expertise in specific markets. They must also possess excellent verbal and written communication skills for coordinating with underwriters and collaborating with attorneys, clients, and vendors. | About the team Spruce, a Zillow® Group company, was founded in 2016 to deliver fast, streamlined and secure real estate closings, representing more than $20 billion of transactions nationwide. We are a team with a diverse set of backgrounds and perspectives, from respected title and real estate industry veterans to innovative product managers, engineers and data scientists. What brings us together is our passion for building a better closing experience. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services vital to make that happen! About the role Spruce is looking for a Senior Clearance Associate to join a small Title Solutions team making a big impact! This role requires the individual to quickly adapt to support teammates and customers’ needs while delivering a world-class experience through independent problem solving and deep knowledge of the curative function. You will work closely with the Title Examiners and Closing Associates to keep everyone updated on the status of your files and keep them moving through the pipeline, meeting turnaround times according to service-level agreements. The primary function of this role is to review title commitments and attorney title opinion letters to identify matters to be cured prior to or at closing such as municipal liens, satisfaction of judgments, UCC-3 terminations, etc. Much of the day is spent coordinating with consumers, creditors, attorneys, and underwriters to cure issues reflected on title commitments, such as mortgages, liens, judgments, and taxes. You will also Update title commitments as new information becomes available, such as using a social security number to clear a judgment and remove the corresponding requirement. Interpret buyer and lender requests for title waivers and prepare a pro forma title insurance policy or marked-up title commitment. Draft deeds, affidavits, and escrow agreements in markets where allowed; order deeds and other legal documents from vendor and attorney partners. Review and approve the following documents: surveys, divorce decrees, trust agreements, probate proceedings, bankruptcies, death certificates, entity articles, and court dockets. Search county records for recorded instruments such as releases. Input invoice charges to the settlement statement for fees accrued during the clearance process, such as surveyor invoices. Calculate title insurance premiums and prepare invoices itemizing all costs for title-only transactions in which Spruce fulfills title in states where an attorney serves as settlement agent. Communicate by phone and email with all parties in the transaction and help take and redirect incoming calls on the general phone line. Confirm all outstanding matters are cleared prior to or at close of escrow, while moving quickly and efficiently through a queue of urgent tasks. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $25.60 - $38.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are The ideal candidate will bring a passion for providing high-quality and timely service to internal and external customers and will thrive in a fast-paced, team-centric environment where change is a constant as Spruce prepares to move into new markets. Key attributes include High attention to detail Great teammate who maintains a positive demeanor and supports teammate absences while managing multiple files of your own under tight turnaround times within an ongoing pipeline Proactive problem solver who can see the big picture and who is resourceful and willing to take initiative and attempt to find a solution before asking for help. Seven years minimum of title curative experience; deep expertise in Maryland, Virginia, DC, Pennsylvania, Ohio, Michigan, Minnesota, Missouri, and/or New Jersey markets a plus Confidence with editing technical legal documents such as affidavits and indemnity agreements Understanding of title clearance requirements, including ability to read title commitments, delete requirements and exceptions as appropriate, and prepare pro forma title policies. Test required Excellent verbal and written communication skills for coordinating with underwriters on technical title issues and collaborating with attorneys, clients, and vendors Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

As a Software Development Engineer, you will design, build, and maintain high-quality software that addresses customer and business needs. You will independently deliver features and enhancements while contributing to system architecture discussions and resolving production issues. | Candidates should have 3+ years of experience in software development, particularly in web applications and backend services. Proficiency in frontend development languages and cloud computing platforms is also required. | About the team At Zillow our mission is to give people the power to unlock life’s next chapter. The Media Solutions Technology team plays an important part in connecting advertisers with the hundreds of millions of customers that visit Zillow websites each month. From scaling ad experiences that fuse on-site and social media together, to building marketplaces where consumers can shop for products and services, we have a big responsibility in how advertisers and customers engage with each other. We love it! We are a dynamic team that makes a significant impact with its contributions. Members of this team have the opportunity to: Work on products and initiatives that directly generate revenue Collaborate with multiple teams across our consumer brands and corporate operations Have their ideas heard and often implemented as new products, features or solutions Use and evolve best-in-breed technology Showcase leadership (and be appreciated for it!) Develop a career path in new and relevant ways Continuously learn with countless internal and external training opportunities About the role As a Software Development Engineer (P3) at Zillow, you are a key contributor to your team’s success. You independently deliver non-trivial features and improvements, design solutions to well-scoped problems, and help teammates, especially more junior engineers, succeed. You are respected for the quality of your work and your thoughtful participation in team discussions. This role is about mastering your craft, deepening your technical impact, and building the foundation for future growth. Design, build, and maintain high-quality, well-tested software that solves real customer and business problems. Independently deliver clearly scoped features and enhancements with reliable quality and on-time execution. Operate services in production, resolving complex issues with minimal guidance and helping shape on-call practices, dashboards, metrics, and runbooks. Contribute to system and feature architecture discussions, identifying trade-offs and documenting design decisions. Communicate effectively with teammates, product partners, and stakeholders—through design docs, code reviews, and day-to-day collaboration. Participate actively in agile team ceremonies, planning, and retrospectives. Identify opportunities for technical improvements (efficiency, reliability, customer experience) within your team’s scope and bring them forward. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $134,000.00 - $214,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 3+ years proven experience in designing, coding, and debugging web applications and backend services Experience with frontend development in one or more programming languages: (React, Node, NextJS, GraphQL) Hands-on experience with cloud computing platforms such as AWS, GCPed, or Azure Experience with backend development languages: (Java, Python, Node) Experience with GitLab, Azure DevOps or a similar source control system Ability to multi-task effectively and easily adapt within a fast-paced environment Ability to learn and integrate new technologies as needed Effectively communicate with others on the team including peer code reviews Excellent communication, collaboration and organizational skills BS degree in Computer Science or related technical field or have applicable experience Passionate about development and emerging technologies Pluses: Experience working with ad serving technologies like Google Ad Manager Experience with data engineering and related technologies (Hive, Presto, SQL Server, Redshift, Python, Mode Analytics, Tableau, Redis) Experience with AWS stacks as well as container orchestration, i.e. Kubernetes Experience with GraphQL APIs Experience in building products in the cloud Experience with AI Tooling such as Cursor, ChatGPT, Replit, etc. Experience with environmental tools such as Storybook Experience with CI/CD tooling Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Set technical vision and strategy, drive architectural coherence, mentor senior engineers, and collaborate cross-functionally to build scalable real estate software platforms. | 10+ years experience in production-grade software, expertise in distributed systems and SaaS, strong leadership and communication skills, and experience with microservices and event-driven architectures. | About the team The Industry Software organization builds the platforms and tools that empower real estate professionals to succeed. Our mission is to simplify workflows, improve transparency, and help agents, brokers, and MLS partners deliver better outcomes for their clients. As one of Zillow’s most dynamic and customer-facing engineering groups, we operate at the intersection of product innovation, technical complexity, and business impact, requiring strong technical leadership and deep cross-functional collaboration. About the role As a Senior Principal Engineer in Zillow’s Industry Software organization, you will play a pivotal role in shaping the future of software for real estate professionals. Reporting directly to the VP of Engineering, you will drive architectural coherence across teams, set the long-term technical vision, and ensure engineering strategy aligns with business priorities. Your impact will extend beyond technology, influencing how we serve agents, brokers, and MLSs with innovative, scalable tools, and shaping the culture and operating rhythm of our teams. This is a hands-on leadership role where you will earn trust through technical depth, clear communication, and collaborative decision-making. As a Senior Principal Engineer, You Will Get To: Set technical vision and strategy across Industry Software, ensuring architectures align with business goals and organizational scalability. Balance architecture with execution by engaging in code reviews, prototypes, and system-wide strategy. Rapidly build domain expertise in real estate professional workflows to connect technical decisions to customer needs. Leverage experience scaling B2B/SaaS platforms to introduce fresh patterns and systems thinking. Drive innovation by anticipating technology and business trends, translating foresight into product and platform improvements. Influence through code and communication, guiding teams on when to simplify, invest, or create leverage. Partner closely with Product, Design, Data, and Marketing to ensure technical decisions strengthen business outcomes. Mentor senior engineers and technical leaders, fostering growth and amplifying team impact. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $220,200.00 - $351,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are A hands-on technical leader with 10+ years of experience building and shipping production-grade software or services. Skilled in distributed systems, SaaS platforms, and B2B systems, with the ability to balance immediate needs and long-term design. Experienced in setting architecture strategy for organizations and shifting technical momentum as needed. Comfortable navigating ambiguity and breaking down complex problems into clear, actionable steps. A trusted cross-functional partner who builds strong relationships across Product, Design, BizOps, and Marketing. An exceptional communicator, fluent in code reviews, design docs, executive briefings, and cross-org alignment. Passionate about mentoring and growing technical leaders, amplifying the impact of others. Both an innovator and pragmatist, able to explore new technologies while grounding them in business reality. Experience with enterprise monetization platforms is a plus (billing, payments, subscriptions, entitlements, usage metering) to help shape how Industry Software scales sustainably as a business. Deep expertise in microservice design, event-driven and stream processing platforms (e.g., Kafka, Flink, Spark), and data-centric architectures. Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Lead and design sales enablement strategies and programs to improve sales team performance and alignment across sales, marketing, and product teams. | 7+ years in sales enablement or related field with 2+ years leadership, experience with CRM and sales enablement platforms, strong communication, and ability to work cross-functionally. | About the team The Sales Operations & Enablement team is a key driver of Zillow’s Rentals business, working cross-functionally to empower our sales teams with the tools, programs, and support they need to succeed. We collaborate closely with Sales Leadership, Product Marketing, and Learning & Development to ensure our sellers are equipped, aligned, and inspired to deliver outstanding results. About the role As the Manager, Sales Programs & Enablement, you will play a pivotal role in shaping the success of our Rentals sales organization. You’ll design and lead strategic programs that drive sales performance, foster collaboration, and scale high-performing teams. Your work will directly impact how our sales teams engage with customers, adopt new tools, and achieve ambitious goals, helping Zillow reimagine the rental experience for both renters and property managers. You Will Get To Lead the development and execution of sales enablement strategies, including new hire onboarding, ongoing training, and sales readiness. Design and launch scalable sales programs to drive adoption of key initiatives, tools, and product launches. Create and maintain playbooks and processes that improve sales efficiency and effectiveness, aligned with go-to-market priorities. Identify performance gaps in partnership with Sales Leadership and develop actionable enablement solutions. Collaborate with Product Marketing and Learning & Development to produce clear, concise content and resources for sellers. Measure and report on the impact of enablement programs using KPIs, feedback, and continuous optimization. Serve as a trusted advisor to sales leadership on team performance, scaling strategy, and organizational design. Drive alignment between sales, marketing, and product teams to optimize sales strategies and outcomes. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $114,300.00 - $182,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 7+ years of experience in Sales Enablement, Sales Programs, or a related field, including at least 2 years in a people leadership role. Proven ability to design and scale enablement programs for large or fast-growing sales teams. Experience working cross-functionally with sales, marketing, and product teams. Strong understanding of modern sales methodologies, CRM systems (e.g., Salesforce), and sales enablement platforms (e.g., Highspot, Seismic, Showpad). Excellent communication and facilitation skills, with the ability to engage senior stakeholders and inspire teams. Data-driven, outcomes-oriented, and proactive in driving clarity and action. Strong problem-solving and critical-thinking skills to navigate complex situations. Collaborative mindset with a passion for empowering teams and influencing without authority. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Lead sales operations strategy and analytics for a large loan officer team, including funnel management, sales performance, capacity planning, tooling, and stakeholder partnership. | 10+ years in sales operations or strategy with 5+ years in high-velocity B2C sales, 3+ years people management, advanced SQL, Salesforce, BI tools expertise, and experience scaling large sales teams. | About the team Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group. About the role Zillow Home Loans is building a world-class direct-to-consumer mortgage sales organization, and we’re looking for a Senior Manager of Sales Operations & Planning to lead the strategy and analytics that drive performance across our Loan Officer team. This is not a traditional enterprise/B2B Sales Ops role. Success here depends on experience in high-velocity, consumer-facing sales motions — where funnel speed, conversion, and agent productivity matter every single day. If you’ve supported licensed agents, call center sales teams, or consumer lending orgs at scale, this role is for you. You will lead a team of analysts and partner with sales leadership to improve speed to contact, sales conversion, sales team effectiveness/productivity, while building the data infrastructure and planning models to fuel Zillow’s growth. What You’ll Do Funnel Ownership: Track and improve core consumer funnel metrics — assign-to-contact, contact-to-app, app-to-fund conversion, daily productivity pacing. Sales Performance: Partner with frontline sales leaders to design and enforce KPIs that drive rep behavior and improve funded volume. Capacity & Territory Planning: Build and manage headcount/capacity models to balance lead flow across hundreds of Loan Officers, optimizing both rep efficiency and customer experience. Sales Tooling: Collaborate with Data Engineering & Business Analytics to deliver scalable reporting and dashboards in Salesforce, Tableau, and SQL. Stakeholder Partnership: Act as a trusted advisor to senior leadership across Sales, Finance, Marketing, and Product, presenting actionable insights that shape strategy. Team Leadership: Lead and mentor a team of analysts, fostering data fluency and operational rigor across the sales org. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $139,800.00 - $223,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 10+ years in Sales Operations, Revenue Operations, or Sales Strategy roles, with at least 5 years in high-velocity B2C/D2C environments (mortgage, consumer lending, insurance, telco, auto, or similar). 3+ years of people management experience. Hands-on experience with consumer funnels and KPIs such as contact rates, conversion, sales team effectiveness and productivity. Proven track record scaling sales ops for large sales teams (200+ reps/agents) in consumer-facing business with both inbound and outbound motions. Strong technical skill set: Advanced SQL + Excel, Salesforce CRM expertise, and BI tools (Tableau, Power BI). Experience partnering directly with Sales leadership and frontline team. Bachelor’s degree required; MBA preferred. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Lead and manage a team delivering complex Salesforce solutions, ensuring scalable architecture, operational excellence, and cross-team collaboration. | 5+ years software engineering with 2+ years technical leadership in Salesforce development, deep hands-on Salesforce platform experience, cloud platform knowledge, and strong communication skills. | About the team The Frontline Enterprise Technology (FET) team at Zillow Group builds and maintains the Salesforce platform that powers our B2B sales and service operations. As part of the B2B FAST (Frontline Authority Systems Technology) group, we help unify frontline systems and leverage Salesforce and AI technologies to optimize sales and service processes across multiple business lines. Our work directly supports Zillow’s growth by enabling efficient, scalable, and high-quality sales and customer experiences. About the role As an Engineering Manager for Salesforce Engineering within FET/B2B FAST, you will lead a team responsible for delivering and operating complex Salesforce solutions critical to Zillow’s B2B initiatives. Your leadership will shape the future of our unified quote-to-cash and customer management experiences, directly impacting how our sales and service teams operate and contribute to Zillow’s strategic vision. As a Manager, Application Engineering, You Will Get To: Lead, coach, and develop a team of Salesforce engineers, fostering a culture of continuous improvement, innovation, and inclusion. Oversee the design, build, and maintenance of scalable Salesforce applications and integrations. Drive technical delivery of key initiatives, such as the One Opportunity platform, supporting unified quoting, pipeline management, and contract workflows. Champion Salesforce best practices in code quality, security, observability, and performance. Collaborate with Product, Sales Operations, Finance, and other engineering teams to deliver solutions that meet business and regulatory needs. Ensure operational excellence by establishing robust incident response, monitoring, and on-call processes. Stay current with Salesforce platform releases, AI/automation trends, and industry best practices, and drive their adoption. Support integration of Salesforce with other enterprise systems (e.g., Zuora, Databricks, AWS) to enable seamless data flow and automation. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $170,900.00 - $273,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 5+ years of software engineering experience, including at least 2 years in a technical leadership or management role, preferably with Salesforce-focused teams. Deep hands-on experience developing on the Salesforce platform (Apex, Lightning Web Components, SOQL) and building/deploying applications on major cloud platforms (AWS, Azure, or Google Cloud), including system architecture and CI/CD practices. Proven track record delivering and operating complex Salesforce solutions in an enterprise environment, including Sales Cloud, Opportunity/Quote/Contract management, and integrations with external systems. Demonstrated ability to lead, mentor, and develop engineering talent, fostering a high-performance and inclusive team culture. Experience with agile development methodologies and cross-functional collaboration. Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders and drive alignment across teams. Deep understanding of Salesforce security, data modeling, and performance optimization, as well as incident management and quality assurance in production environments. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

As an Investor Suspense Analyst, you will resolve post-closing suspense issues and audit findings to ensure timely loan purchases. You will gather documentation, address deficiencies, and collaborate with internal teams and external partners. | Candidates must have a minimum of 5 years of experience in mortgage underwriting or processing, with knowledge of Jumbo, Conventional, FHA, and VA loans. Strong problem-solving skills and the ability to communicate effectively with diverse stakeholders are essential. | About the team Specializes in verifying information submitted by loan applicants for accuracy and adherence to established underwriting criteria. Responsible for obtaining any third-party documentation, such as titles, appraisals, insurance, down payment sources, etc. Prepares loan set-up packages and submits files. About the role As an Investor Suspense Analyst at Zillow Home Loans, you’ll play a vital role in resolving post-closing suspense issues and audit findings to ensure timely, compliant loan purchases. Leveraging your expertise in mortgage operations, you’ll use independent judgment in ambiguous situations and collaborate with internal teams and external partners to deliver innovative solutions. In this fully remote position, you’ll gather documentation, address deficiencies, and uphold high service standards as part of a supportive, high-performing team committed to integrity and operational excellence. Research and resolve suspense issues and audit findings from external sources (such as MI Companies, Investors, Agencies) and internal Post Closing reviews, in accordance with investor-specific timeframes. ● Independently research and resolve a wide range of complex suspense issues, including those with ambiguous or undefined root causes. ● Gather all documentation necessary to cure issues, including contacting internal employees, borrowers, and outside vendors. ● Exercise judgment and decision-making authority in prioritizing and resolving issues, escalating only when necessary. ● Input and maintain information within the Loan Origination System (Encompass) from initial notification to loan funding. ● Identify trends and recurring issues, recommending and implementing process improvements. ● Build and maintain relationships with investor s and internal employees to ensure efficient issue resolution. ● Collaborate with other Post Closing roles to ensure timely completion of daily duties. ● Ensure loans are purchased within the time frame set by Capital Markets. ● Maintain company service level and turn-time standards, including return-call times, return-email times, and task completion times. Requirements ● Minimum of 5 years of experience in mortgage underwriting, processing, or other directly related roles (or equivalent combination of education and experience). ● Experience with lending requirements for Jumbo, Conventional, FHA, and VA loans. ● Familiarity with origination loan documents, closing and legal documents, credit and income documents, and insurance documents. ● Experience reviewing and completing income calculations, ordering and reviewing appraisal reports, credit reports, and other loan documentation to cure deficiencies. ● Ability to communicate documentation requests to borrowers and overcome objections. ● Understanding of compliance requirements for Disclosure documents (LEs and CDs), related timing, and regulations such as MDIA and APR rules (TILA, RESPA, etc.). ● Demonstrated ability to resolve complex, ambiguous issues and to innovate within established processes. ● Ability to collaborate across teams and lead cross-functional initiatives to resolve operational challenges. ● Exceptional attention to detail and time management skills. ● Ability to produce and maintain reports outlining trends and key findings from investors. ● Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines. ● Willingness to contribute to defining processes and procedures. ● Strong problem-solving and process improvement skills. ● Excellent written and verbal communication skills. ● Proficiency in Microsoft Office suite. ● Willingness to work overtime as required. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $27.00 - $43.20 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You are a detail-oriented mortgage professional with at least five years of experience in underwriting or processing, skilled in handling Jumbo, Conventional, FHA, and VA loans. You excel at problem-solving, communicating clearly with diverse stakeholders, and thriving in fast-paced environments, bringing a collaborative mindset, strong compliance knowledge, and a commitment to continuous process improvement. You thrive in complex, ambiguous situations and are recognized for your ability to deliver creative solutions. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Design and execute sales leadership development strategies, build and scale learning programs, collaborate with sales leaders and cross-functional teams, and measure impact on business outcomes. | 5+ years in sales enablement or sales learning & development with 2+ years focused on leadership audiences, bachelor’s degree, strong collaboration and communication skills, and experience with sales processes and technology. | About the team At Zillow, the Sales Learning & Development team empowers our Sales and Support professionals to thrive at every stage of their careers and drive business growth. As a part of the Talent Success organization, we design and deliver end-to-end learning experiences, including new hire onboarding, advanced consultative selling, leadership development, and coaching programs. We partner closely with business leaders to ensure every learning moment is timely, data-driven, and tied to the metrics and business initiatives. Curious and collaborative, we’re a hands-on crew of facilitators, instructional designers, and program managers who know Zillow inside and out. Together, we work to enrich the career and learning experience of our employees so they can develop professionally in alignment with company goals. We’re hiring a passionate and agile Senior Program Manager focused on Sales Leadership Development for our Rentals and New Construction line of businesses. Reporting to the Senior Manager of Sales Learning and Development for Rentals, you’ll build and lead the strategy for upleveling our sales leaders within Rentals Sales and New Construction, shaping the onboarding, upskilling, and leadership journey for two of our fastest-growing revenue engines. About the role What You’ll Get to Do Build and Scale: Define sales excellence for sales leaders in the Rentals and New Construction businesses - knowledge, skills, and disciplines that make sales leaders best-in-class Design & execute a sales leadership strategy that upskills our leaders and allows them to deliver better results for their teams and businesses, and is in alignment with our Zillow leadership framework Develop programming to build sales coaching, and ensure our leaders are effectively coaching to methodology, process, and sales competencies Pilot and implement next-gen learning solutions to allow our sales leaders to be more productive and effective —AI, simulations, microlearning, sales coaching platforms, and beyond. Establish feedback loops and measure impact on core business outcomes: quota attainment, retention, customer satisfaction, and more. Lead and Inspire: Build relationships with sales leaders, becoming the expert on sales coaching and effective leadership Foster a culture of experimentation, feedback, and fun within your team and with Sales partners. Collaborate Across Zillow: Partner closely with Rentals Sales Leadership, Sales Enablement, New Construction Sales Leadership, and other cross-functional teams to find leverage in how we develop sales leaders across the Zillow business lines Partner with Enterprise Talent Management Leadership development team on customizing core content (i.e. Annual review, feedback models) and ensuring alignment across the board Integrate learning into sales performance, career growth, and talent review processes for sales leaders. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are 5+ years in Sales Enablement or Sales Learning & Development (2+ years focused on a leadership audience, bonus if you’ve been a Sales leader!) Bachelor’s degree required (bonus points for advanced degrees in L&D, Org Development, or related). Experience designing, launching, and scaling learning programs with measurable business impact (onboarding, sales skills, sales leadership). Strong collaborator and communicator who can build trust with sales leaders, partners, and across teams. Fluency in sales processes, sales tech, and the unique world of B2C/B2B sales. Data-obsessed: You use metrics, feedback, and analytics to make decisions and tell your learning story. Bonus points: Experience in Rentals/Real Estate, comfort with sales learning tech (LMS, coaching tools), and a love for innovation. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Configure and manage Gainsight platform workflows and integrations, support Customer Success teams, and drive scalable process improvements. | 2+ years with Customer Success platforms like Gainsight, 3+ years in SaaS or real estate sales/customer operations, strong communication and data analysis skills. | About the teamThe ASA (Agent Software and Advertising) organization at Zillow empowers real estate professionals through marketing, sales, and productivity offerings, with a focus on our Showcase and Premier Agent buyer leads products. We partner closely with real estate professionals to ensure successful adoption and utilization of our solutions, driving their business growth.About the roleThe Senior Sales Systems Analyst will be responsible for orchestrating the operating system that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight within multiple CRM instances. We're looking for a process and data-driven operations professional who thrives in a fast-paced, collaborative environment. In this role, you'll coordinate Gainsight operations across our Customer Success functions, drive the deployment of scalable processes and technology, and monitor process performance through critical metrics. You'll work cross-functionally with Customer Success, Sales Enablement, Date Engineering, Product, and Support to align systems and workflows to business goals.What You'll Do:Configure, deploy, and administer the Gainsight platform, including end-to-end workflows, system integrations, reporting, and dashboards,.Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feedsCollaborate with Customer Success stakeholders to identify key metrics, data sources, and the granularity of data feeds to power GainsightManage day-to-day support of frontline users, including field questions, ad-hoc requests, user administration, security and permissions.Drive platform utilization by identifying opportunities, recommending features/enhancements for new releases, and ensuring build quality.Maintain documentation for team configurations and processes.This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.Who you areA systems thinker with demonstrated experience connecting data and/or systems to drive automation and business outcomes.Demonstrated experience independently managing cross-functional projects from planning through execution.Proficiency in data analysis tools such as Google Sheets, Excel, and/or TableauAn analytical problem solver comfortable tackling ambiguous, complex opportunities and driving the analysis.Advanced communicator with ability to use data to tell a compelling story.Experience managing stakeholders and priorities in a matrix environment with multiple influencers.Intellectual curiosity, with a strong desire to learn new processes and systems.Qualifications:2+ years of experience with Customer Success platforms (e.g., Gainsight, Totango)3+ years of experience in Sales or Customer Operations in the SaaS or Real Estate industry.Strong written and verbal communication skills, including presenting to senior leadership.Highly organized and self-directed, with the ability to work across all levels of the organization.Collaborative approach and ability to communicate proactively across teams.Strong attention to detail and ability to meet tight deadlines.Skilled at identifying process or system improvements and taking initiative to address them.Get to know usZillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

The Senior Sales Systems Analyst will orchestrate the operating system for Customer Success and Implementation teams, focusing on Gainsight across multiple CRM instances. Responsibilities include configuring and administering the Gainsight platform, driving scalable processes, and monitoring performance metrics. | Candidates should have 2+ years of experience with Customer Success platforms and 3+ years in Sales or Customer Operations within the SaaS or Real Estate industry. Strong communication skills and the ability to manage cross-functional projects are essential. | About the team The ASA (Agent Software and Advertising) organization at Zillow empowers real estate professionals through marketing, sales, and productivity offerings, with a focus on our Showcase and Premier Agent buyer leads products. We partner closely with real estate professionals to ensure successful adoption and utilization of our solutions, driving their business growth. About the role The Senior Sales Systems Analyst will be responsible for orchestrating the operating system that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight within multiple CRM instances. We're looking for a process and data-driven operations professional who thrives in a fast-paced, collaborative environment. In this role, you'll coordinate Gainsight operations across our Customer Success functions, drive the deployment of scalable processes and technology, and monitor process performance through critical metrics. You'll work cross-functionally with Customer Success, Sales Enablement, Date Engineering, Product, and Support to align systems and workflows to business goals. What You'll Do: Configure, deploy, and administer the Gainsight platform, including end-to-end workflows, system integrations, reporting, and dashboards,. Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds Collaborate with Customer Success stakeholders to identify key metrics, data sources, and the granularity of data feeds to power Gainsight Manage day-to-day support of frontline users, including field questions, ad-hoc requests, user administration, security and permissions. Drive platform utilization by identifying opportunities, recommending features/enhancements for new releases, and ensuring build quality. Maintain documentation for team configurations and processes. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are A systems thinker with demonstrated experience connecting data and/or systems to drive automation and business outcomes. Demonstrated experience independently managing cross-functional projects from planning through execution. Proficiency in data analysis tools such as Google Sheets, Excel, and/or Tableau An analytical problem solver comfortable tackling ambiguous, complex opportunities and driving the analysis. Advanced communicator with ability to use data to tell a compelling story. Experience managing stakeholders and priorities in a matrix environment with multiple influencers. Intellectual curiosity, with a strong desire to learn new processes and systems. Qualifications: 2+ years of experience with Customer Success platforms (e.g., Gainsight, Totango) 3+ years of experience in Sales or Customer Operations in the SaaS or Real Estate industry. Strong written and verbal communication skills, including presenting to senior leadership. Highly organized and self-directed, with the ability to work across all levels of the organization. Collaborative approach and ability to communicate proactively across teams. Strong attention to detail and ability to meet tight deadlines. Skilled at identifying process or system improvements and taking initiative to address them. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.

Lead strategic business operations and program management for engineering, driving operational rigor, budget and headcount planning, cross-team alignment, and executive reporting. | 10+ years in technical program management or strategic business operations with experience supporting engineering leadership, managing budgets, and driving cross-functional initiatives in high-growth tech environments. | About the team Customer Fulfillment Engineering (CFE) builds the platforms and experiences that power Zillow’s end-to-end transaction ecosystem across our Buying, Agent, Mortgage, and broader Real Estate business units. We partner closely with Product, Marketing, Finance, Design, and Shared Services to deliver reliable, scalable, and elegant customer solutions. We are a technology-driven organization committed to operational excellence, continuous improvement, and a customer-first mindset. Our work spans systems, services, and strategic transformation initiatives across Zillow Group. About the role We are hiring a Senior Principal Program Manager, Business Operations (BizOps) to serve as a strategic leader supporting the SVP of Customer Fulfillment Engineering. This role is a critical force multiplier, accountable for driving operational rigor, budget management, enabling cross-functional alignment, and leading strategic programs across engineering and the broader Zillow ecosystem. You’ll orchestrate the business rhythms of the organization—financial planning, headcount management, operational reviews, and strategic initiative tracking—while acting as the connective tissue across Engineering, Finance, Product, and other partner teams. This is a high-impact individual contributor role that requires strategic thinking, operational excellence, strong cross-functional influence, and a relentless bias for execution. You will shape and scale how our engineering organization plans, executes, and grows. What You'll Do Act as a trusted partner to the SVP of Engineering, driving prioritization, clarity, and accountability across the leadership team. Design and run engineering and operational rhythms: planning, strategic reviews, portfolio health assessments, OKR alignment, and budget/headcount planning. Own program design and execution for top-priority engineering and cross-functional initiatives (e.g., SDLC optimization, platform investments, org-wide tooling adoption). Drive cross-team integration and visibility across large engineering organizations and stakeholder groups, ensuring smooth adoption of shared frameworks and standards. Manage the operating and capital expenditure (OpEx/CapEx) budget in partnership with Finance (FP&A) and Procurement, including vendor/cloud infrastructure tracking. Identify and remove organizational friction points, streamlining reporting, metrics, decision-making processes, and communications across the team. Provide executive-ready insights, dashboards, and program updates that drive data-informed decisions and alignment across senior leadership. Facilitate change management for high-impact engineering initiatives, from strategy definition to implementation and scaling. Foster a high-trust, collaborative culture by connecting dots across teams and surfacing challenges/opportunities before they escalate. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $206,400.00 - $329,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You are a strategic operator, servant leader, and systems thinker. You know how to connect vision to execution, and you take pride in being the person leadership counts on to turn big, complex ideas into scalable action. Must-Have Qualifications 10+ years of experience in technical program management, engineering operations, strategic business operations, or chief-of-staff-type roles in high-growth tech environments. Strong background in working with engineering leadership and understanding the software development lifecycle (SDLC), technical architecture, and product delivery. Demonstrated success leading and scaling business operations or program portfolios in a fast-paced, cross-functional organization. Experience managing organizational budgets, vendor spend, and headcount planning in partnership with Finance and Procurement. Excellent written and verbal communication skills with the ability to distill complexity and influence across executive and peer stakeholders. Comfortable with ambiguity, highly self-motivated, and energized by solving complex organizational challenges. Deep experience with portfolio management tools, OKRs, reporting systems, and cross-organizational communication frameworks. Strong analytical and data-driven mindset—able to develop and present metrics that guide decision-making and accountability. Known for bringing energy, clarity, and structure to teams, you are trusted to represent senior leaders with integrity and insight. Preferred Qualifications Bachelor’s degree in Engineering, Business, or a related field. An MBA or a technical graduate degree is a plus. Prior experience supporting engineering leaders in a chief-of-staff or strategic BizOps capacity. Familiarity with large-scale software infrastructure, platform services, or enterprise systems is a strong advantage. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing Workday profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at Zillow. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.