Zillow

Set communications strategy and narrative for Zillow’s agent and broker businesses, coordinating media, content, and events while advising business leaders and aligning with Corporate Affairs. | Requires 10+ years of communications experience in technical, customer-facing businesses, strategic communications ownership, disciplined project management, and the ability to influence stakeholders across product, legal, and policy. | About the team The Business Communications team sits within Zillow’s Corporate Affairs organization. It connects each line of business to the rest of Corporate Affairs. The team sets the communications strategy for its businesses and works closely with the media relations, owned content and events teams, so that every launch, announcement and moment of change lands as one coordinated effort. About the role The Business Communications team is the layer that connects each line of business to the rest of the Corporate Affairs team. As Sr. Manager, Business Communications for Zillow’s agent and broker businesses, you’ll be the single comms point of contact for GMs and product leaders. You’re accountable for the whole picture, rather than handing them off to several channel teams. You’ll own the overall narrative and strategy, set priorities, decide the order when demands compete, and run point as strategic PM across media relations, owned content and events. This is a strategy-and-orchestration role, not a hands-on channel role. You won’t pitch reporters or draft content yourself. You’ll set the direction the channel teams build against and keep the work connected. The agent and broker businesses are technical and high-stakes, and the people you're communicating to are professionals who pay for our products and know this industry as well as you do. The right person has done comms for a business like this before: close to the customer, often touching product, legal, and policy at once, and knows how to guide a large customer base through complicated change while keeping the message clear and credible. This is a senior role that requires both strategic altitude and operational fluency. You'll hold peer relationships with director-level business stakeholders, represent your businesses back into Corporate Affairs leadership, and be the connective tissue between Zillow's agent and broker priorities and the full suite of comms channels and capabilities. You will get to: Set the overall communications strategy and narrative for Zillow’s agent and broker businesses, including the high-level messaging, the priorities and the order of work when demands compete. Run point as strategic PM across media relations, owned content and events: set the plan, assign lanes and keep the overall effort coherent. Make sure the business hears from one comms partner and that messages stay aligned across channels and teams. Stay close to the product roadmap and business context so you can anticipate what’s coming and brief channel teams before they need to ask. Work across the organization to find and act on new opportunities, showing what a “big idea” looks like and how to bring it to life. Bring agent and broker priorities to the owned content team, and make sure customer proof points and partner stories are ready when a launch or announcement needs them. Develop issue-specific messaging for agent- and broker-facing frontline teams on sensitive or complex topics. Run messaging trainings, and help business leaders train their own orgs when needed. Identify executive visibility opportunities tied to agent and broker priorities, and work with the broader Communications team to carry them out. Serve as the senior comms contact for agent and broker business leaders: a peer to directors and a trusted resource to VPs and GMs. Represent your businesses clearly and persuasively to Corporate Affairs leadership, including the VP and SVP. Build trusted relationships with product, marketing, legal and other partner teams that move this work forward. Track and report on key metrics across projects, and use results and lessons learned to inform future planning and business decisions. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $136,700.00 - $218,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $129,800.00 - $207,400.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You bring 10+ years of communications experience, including comms for a technical, customer-facing business where product, legal and policy often intersect. You have developed and owned a communications strategy yourself, rather than only carrying out one someone else built, and you can guide channel teams toward effective tactics. You can create clarity from ambiguity, sequence competing priorities, and hold the thread across a complex, multi-channel effort and guides channel teams to develop effective tactics You anticipate issues and stakeholder questions before they arise and come with answers, not just flags; you plan for more than one scenario You have excellent written and verbal communication skills. You can turn complex product and business topics into clear, compelling narratives, and senior leadership rarely needs to rework what you produce. You have strong instincts for message development, risk identification, and communications sequencing You identify executive visibility opportunities tied to agent and broker business priorities, working with broader Communications team to drive and execute You get results through teams that don’t report to you by building alignment, removing blockers and influencing director-level stakeholders without direct authority. You show business maturity: you share credit, promote inclusive practices, handle conflict and negotiation constructively, and run meetings that end with clear decisions and next steps. You have strong project management discipline (workback plans, clear RACIs, accountability for deadlines) and can manage multiple workstreams across two businesses without dropping anything. You are familiar with AI tools and clear-eyed about where they add speed versus where human judgment and institutional knowledge aren't substitutable and use both well. You are curious about how the business works, including the agent and broker ecosystems, the product roadmap and how comms creates business value. You can tell what’s worth investing in and make the case for resources. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead and manage complex, multi-workstream strategic programs aligning senior leaders and cross-functional teams to deliver business outcomes. | 10+ years leading large-scale cross-functional projects with strong program governance, stakeholder management, and data-driven decision-making. | About the teamThe Revenue Strategy & Operations is the strategic engine and connective tissue for Zillow's Agent Sales organization. We deliver the highest-impact cross-functional programs in the business, align GTM, Revenue Strategy & Ops, Marketing, Product, Engineering, and Media around a shared operating model, and architect the organizational designs that let the business scale new and existing product lines without fragmenting. About the roleThe Principal Strategic GTM Program Manager leads high-impact, cross-functional programs that are critical to Zillow's strategic goals, shaping program strategy, governance, and execution across multiple teams. This role operates with broad autonomy to define outcomes, navigate ambiguity, and align senior leaders and partners to deliver complex, multi-year initiatives at scale. You will define the path forward in ambiguous situations without waiting for structure to be handed to you. You Will Get To • Define and drive the overall strategy, scope, and success measures for complex, multi-workstream programs that span products, operations, and technology, ensuring clear alignment to Zillow's strategic priorities • Establish and lead program governance including cadence, decision forums, risk and issue management, and change control, enabling timely trade-offs and data-driven decisions with senior leaders and cross-functional stakeholders • Orchestrate end-to-end program delivery by integrating roadmaps, dependencies, and resource plans across Product, Engineering, Operations, Marketing, Finance, and other partner teams, ensuring milestones are met • Anticipate and resolve cross-team risks, constraints, and escalations using structured analysis and scenario planning to recommend path-forward options and maintain delivery predictability • Build and maintain transparent program communications including executive-ready updates, status reports, and visualizations that highlight progress, risks, and business impact for diverse audiences • Champion continuous improvement by standardizing program management practices, tools, and templates; coach other program and project managers in best practices to elevate execution quality across the organization • Use quantitative and qualitative insights to evaluate program outcomes against objectives, identify optimization opportunities, and inform future strategy, backlog, and investment decisions This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $131,700.00 - $210,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $125,100.00 - $199,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are• Bachelor's degree in Business, Information Systems, Operations, or a related field, or an equivalent combination of education and experience • 10+ years of experience leading large-scale, cross-functional projects or programs in a technology, product, or operations environment, with increasing levels of scope, complexity, and autonomy - including the ability to define a path forward without waiting for structure to be provided • Demonstrated success owning end-to-end delivery for multi-stakeholder initiatives such as platform, data, or enterprise process transformations, including roadmap integration, dependency management, and benefits realization • Proven experience influencing and partnering with senior leaders and diverse functional teams to align priorities, resolve conflicts, and drive decisions in ambiguous, fast-changing environments • Experience implementing or improving program management practices such as governance models, portfolio reporting, or standardized tooling to increase efficiency, transparency, and scalability; comfortable pulling and interpreting data directly to pressure-test recommendations and drive decisions Get to know usAt Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they're most productive-enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026, and included on TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead and execute complex, multi-workstream GTM programs aligning senior leaders and cross-functional teams. | 10+ years managing large-scale cross-functional projects with autonomy and senior stakeholder influence. | About the teamThe Revenue Strategy & Operations is the strategic engine and connective tissue for Zillow's Agent Sales organization. We deliver the highest-impact cross-functional programs in the business, align GTM, Revenue Strategy & Ops, Marketing, Product, Engineering, and Media around a shared operating model, and architect the organizational designs that let the business scale new and existing product lines without fragmenting. About the roleThe Principal Strategic GTM Program Manager leads high-impact, cross-functional programs that are critical to Zillow's strategic goals, shaping program strategy, governance, and execution across multiple teams. This role operates with broad autonomy to define outcomes, navigate ambiguity, and align senior leaders and partners to deliver complex, multi-year initiatives at scale. You will define the path forward in ambiguous situations without waiting for structure to be handed to you. You Will Get To • Define and drive the overall strategy, scope, and success measures for complex, multi-workstream programs that span products, operations, and technology, ensuring clear alignment to Zillow's strategic priorities • Establish and lead program governance including cadence, decision forums, risk and issue management, and change control, enabling timely trade-offs and data-driven decisions with senior leaders and cross-functional stakeholders • Orchestrate end-to-end program delivery by integrating roadmaps, dependencies, and resource plans across Product, Engineering, Operations, Marketing, Finance, and other partner teams, ensuring milestones are met • Anticipate and resolve cross-team risks, constraints, and escalations using structured analysis and scenario planning to recommend path-forward options and maintain delivery predictability • Build and maintain transparent program communications including executive-ready updates, status reports, and visualizations that highlight progress, risks, and business impact for diverse audiences • Champion continuous improvement by standardizing program management practices, tools, and templates; coach other program and project managers in best practices to elevate execution quality across the organization • Use quantitative and qualitative insights to evaluate program outcomes against objectives, identify optimization opportunities, and inform future strategy, backlog, and investment decisions This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $131,700.00 - $210,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $125,100.00 - $199,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are• Bachelor's degree in Business, Information Systems, Operations, or a related field, or an equivalent combination of education and experience • 10+ years of experience leading large-scale, cross-functional projects or programs in a technology, product, or operations environment, with increasing levels of scope, complexity, and autonomy - including the ability to define a path forward without waiting for structure to be provided • Demonstrated success owning end-to-end delivery for multi-stakeholder initiatives such as platform, data, or enterprise process transformations, including roadmap integration, dependency management, and benefits realization • Proven experience influencing and partnering with senior leaders and diverse functional teams to align priorities, resolve conflicts, and drive decisions in ambiguous, fast-changing environments • Experience implementing or improving program management practices such as governance models, portfolio reporting, or standardized tooling to increase efficiency, transparency, and scalability; comfortable pulling and interpreting data directly to pressure-test recommendations and drive decisions Get to know usAt Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they're most productive-enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026, and included on TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead and execute complex, multi-workstream GTM programs aligning senior leaders and cross-functional teams to achieve strategic goals. | 10+ years leading large-scale cross-functional projects in technology or operations with strong stakeholder management and program governance experience. | About the teamThe Revenue Strategy & Operations is the strategic engine and connective tissue for Zillow's Agent Sales organization. We deliver the highest-impact cross-functional programs in the business, align GTM, Revenue Strategy & Ops, Marketing, Product, Engineering, and Media around a shared operating model, and architect the organizational designs that let the business scale new and existing product lines without fragmenting. About the roleThe Principal Strategic GTM Program Manager leads high-impact, cross-functional programs that are critical to Zillow's strategic goals, shaping program strategy, governance, and execution across multiple teams. This role operates with broad autonomy to define outcomes, navigate ambiguity, and align senior leaders and partners to deliver complex, multi-year initiatives at scale. You will define the path forward in ambiguous situations without waiting for structure to be handed to you. You Will Get To • Define and drive the overall strategy, scope, and success measures for complex, multi-workstream programs that span products, operations, and technology, ensuring clear alignment to Zillow's strategic priorities • Establish and lead program governance including cadence, decision forums, risk and issue management, and change control, enabling timely trade-offs and data-driven decisions with senior leaders and cross-functional stakeholders • Orchestrate end-to-end program delivery by integrating roadmaps, dependencies, and resource plans across Product, Engineering, Operations, Marketing, Finance, and other partner teams, ensuring milestones are met • Anticipate and resolve cross-team risks, constraints, and escalations using structured analysis and scenario planning to recommend path-forward options and maintain delivery predictability • Build and maintain transparent program communications including executive-ready updates, status reports, and visualizations that highlight progress, risks, and business impact for diverse audiences • Champion continuous improvement by standardizing program management practices, tools, and templates; coach other program and project managers in best practices to elevate execution quality across the organization • Use quantitative and qualitative insights to evaluate program outcomes against objectives, identify optimization opportunities, and inform future strategy, backlog, and investment decisions This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $131,700.00 - $210,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $125,100.00 - $199,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are• Bachelor's degree in Business, Information Systems, Operations, or a related field, or an equivalent combination of education and experience • 10+ years of experience leading large-scale, cross-functional projects or programs in a technology, product, or operations environment, with increasing levels of scope, complexity, and autonomy - including the ability to define a path forward without waiting for structure to be provided • Demonstrated success owning end-to-end delivery for multi-stakeholder initiatives such as platform, data, or enterprise process transformations, including roadmap integration, dependency management, and benefits realization • Proven experience influencing and partnering with senior leaders and diverse functional teams to align priorities, resolve conflicts, and drive decisions in ambiguous, fast-changing environments • Experience implementing or improving program management practices such as governance models, portfolio reporting, or standardized tooling to increase efficiency, transparency, and scalability; comfortable pulling and interpreting data directly to pressure-test recommendations and drive decisions Get to know usAt Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they're most productive-enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026, and included on TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead and develop multi-manager teams in application security and security architecture, managing budgets and vendor relationships while setting strategic roadmaps. | 12+ years progressive security experience with 5+ years leadership managing multi-functional teams, strong security engineering or software development background, and expertise in multi-cloud security and modern tooling. | About the team Zillow’s Information Security team is the engineering-first security organization at the heart of one of the most-visited real estate platforms in the United States. We protect a product ecosystem that drives real estate transactions, safeguards the personal and financial data of millions of customers, and powers a marketplace that is reimagining what it means to come home. We operate like a product engineering team- we build, automate, and ship. Our security engineers are embedded partners to the product and platform organizations, not gatekeepers. We move fast, we prefer paved roads over guard rails, and we treat security as a feature of the product rather than a tax on it. Our work spans cloud-native infrastructure at scale, a high-velocity application development lifecycle, real-time threat detection and response, and a threat intelligence program that informs both defensive and product risk decisions across the company. This is a team where technical credibility matters. Our leaders write strategy documents and review detection logic and SDLC security controls. If you’ve spent your career building things - secure software, detection pipelines, AppSec programs, zero trust architectures -this is the kind of organization you’ve been building toward. About the role As Director of Information Security, drive the strategy, execution, and maturity Application Security, and Security Architecture and our India Security Team. This is an M5 leadership role that reports directly to the VP, Information Security , and carries significant accountability for the security posture, talent, and engineering culture of a large, multi-function organization. We are looking for a builder, someone who has led application security organizations inside high-growth technology companies where engineering velocity is a first-class value. You have a background that started in software engineering or security engineering, and you’ve never fully left it behind. You are the leader who can earn trust with a senior engineers and peers, recruit principal-level security engineers, and then go present business risk. You will manage a team of managers and senior individual contributors across your four domains, partnering deeply with Platform Engineering, Product, Legal, Privacy, and Compliance. You will set multi-year technical roadmaps, own the operational budget and tooling strategy for your org, and serve as a key voice in defining the company’s overall security risk posture and investment priorities. Responsibilities Leadership & Organizational Strategy Lead and develop a multi-manager organization across Application Security, and Security Architecture, setting clear direction, healthy team culture, and high-performance expectations at every level. Establish and execute a 2–3-year strategic roadmap for your domains that is tightly coupled to Zillow’s product and platform engineering priorities, not just industry compliance frameworks. Own workforce planning, org design, talent acquisition, and the development of a bench of future security leaders—with a specific focus on recruiting and retaining engineers who want to build, not just advise. Manage budget, tooling portfolio, and vendor relationships across your scope, with a bias toward consolidation, automation ROI, and eliminating tool sprawl. Represent Application Security at the executive and leadership level; translate complex technical risk into business impact for the VP Application Security Lead an AppSec organization that partners with product engineering rather than policing it—building “paved road” security capabilities embedded in CI/CD pipelines, frameworks, and developer tooling. Drive a developer-first security culture: create security enablement programs, secure coding training, and internal tooling that make the secure path the easy path for Zillow’s engineers. Ensure comprehensive coverage of Zillow’s application portfolio including secure design review, DAST/SAST integration, dependency management, and API security. Own product security strategy, ensuring that security is a design-time consideration in new product features, not an audit checkpoint at the end of the SDLC. Build and maintain a vulnerability management program with clear SLAs, risk-based prioritization, and executive-facing reporting. Security Architecture Partner with the Security Architecture function to establish and maintain enterprise security patterns, reference architectures, and guardrails for Zillow’s cloud-native, AWS-centric infrastructure. Drive Zero Trust principles and identity-driven access across the environment, working with Platform Engineering to embed security patterns into infrastructure-as-code and platform primitives. Ensure security architecture is a proactive partner in platform and product design reviews, providing clear, opinionated guidance that accelerates rather than slows engineering delivery. Maintain a forward-looking architecture posture: evaluate emerging threats and technology shifts (e.g., AI/ML-driven attack surfaces, cloud configuration risk) and evolve controls accordingly. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $220,200.00 - $351,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $209,200.00 - $334,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 12+ years of progressive security experience, with at least 5 years in leadership roles managing managers and multi-functional security teams; prior experience in a high-growth consumer technology or fintech company is strongly preferred. Roots in security engineering, software development, or platform engineering—you have built things, not just governed them, and your technical instincts remain sharp enough to engage credibly with principal engineers and architects. Demonstrated experience owning multiple security domains simultaneously (e.g., SOC/detection, AppSec, architecture) with the organizational maturity to drive excellence across each without personally bottlenecking any of them. Proven track record in Application Security leadership at scale—specifically, building AppSec programs that integrate natively into SDLC, CI/CD, and developer workflows inside technology-forward organizations. Deep expertise in multi cloud security (AWS preferred), including IaC security (Terraform/CloudFormation), Kubernetes/container security, and Zero Trust architecture patterns. Strong detection engineering mindset: experience moving a SOC from alert triage to custom detection pipelines, SOAR automation, and threat-model-driven coverage. Ability to quantify and communicate security risk in business and financial terms; experience presenting to executive leadership and, ideally, board-level audiences. Talent magnet: a reputation for hiring and developing elite security engineers, with the technical credibility to attract senior ICs who could work anywhere. Familiarity with the modern security tooling ecosystem: SIEM, SOAR, DLP,EDR, EPM, CSPM/CWPP ,SaST /DaST. IAC, and container security - with the judgment to rationalize and consolidate rather than accumulate. Proficiency in at least one scripting or programming language (Python, Go, or similar); sufficient to review automation, detection logic, and security tooling code written by your team. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Manage large brokerage partner portfolios to drive adoption, retention, and expansion of software products while advising C-suite leaders with data insights. | 5+ years client-facing SaaS experience managing complex portfolios, bachelor's degree, strong analytics, and senior stakeholder engagement skills required. | About the team Zillow's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow’s offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions. Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads. We operate as one account team with Broker Development Sales, Implementation, Marketing, and Support, aligning around clear customer goals and long‑term partnership health. About the role The Senior Customer Success Manager owns a small portfolio of Zillow’s largest, multi‑office brokerage partners and is accountable for outcomes across Zillow Pro, Follow Up Boss, and Showcase. You are the strategic post‑sales owner for your book of business, using data, storytelling, and cross‑functional collaboration to drive adoption, retention, and expansion. You’ll operate with substantial autonomy, navigate ambiguity, and bring creative, scalable solutions to a group of highly complex partners. What You’ll Do You drive activation, adoption, and value across the full Agent Success product stack (Follow Up Boss, Zillow Pro, Showcase, and future offerings). Serve as the trusted advisor for a small portfolio of highly complex enterprise brokerage teams, driving adoption, retention, and growth across Showcase, Zillow Pro, Follow Up Boss, and future products. Build executive rapport with C-suite leaders to deeply understand their business models and integrate Zillow’s solutions into their long-term growth strategies and operational goals. Create customized launches and ongoing adoption programs that drive listing utilization, CRM product adoption, and behavior change at scale through tailored marketing campaigns and enablement. Tell clear, data‑backed stories using dashboards and reporting to translate performance into clear recommendations for executive audiences and agent adoption. Partner with internal cross‑functional account teams and advisors (Broker Development, Implementation, Support, Marketing, Product) to remove friction, resolve issues, and deliver a consistent, high‑quality customer experience as a united front. Protect and grow revenue by proactively managing health, renewal, and expansion opportunities, surfacing risk early and building plans to address it. Shape and improve CSM best practices by collaborating and refining CSM playbooks Travel selectively (up to ~20%) for zRetreats and high‑impact in‑market meetings, events, and sessions where in‑person engagement meaningfully advances customer outcomes. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $99,700.00 - $159,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $94,700.00 - $151,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years in a client‑facing role (e.g., customer success, account management, sales, or consulting) at a SaaS or technology company, managing a highly complex portfolio of accounts. Demonstrated track record of owning a book of business and driving outcomes such as activation, adoption, retention, expansion, or revenue improvement. Focused, reliable self‑starter with a proven ability to independently master complex tools, integrations, and workflows. Experience engaging senior stakeholders (C‑suite, broker owners, VPs) and navigating multi‑level organizations Strong ability to leverage data to uncover insights and clearly communicate performance, trends, and recommendations to partners. Excellent written and verbal communication skills, with demonstrated critical thinking and creative problem solving. Knowledge of the real estate industry or adjacent SaaS/ad‑tech experience is preferred. Bachelor’s degree or equivalent experience. Location, Work Model & Travel This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live in any of the 50 U.S. states, with limited exceptions. In certain cases, an employee in a remote-designated role may need to live in a specific region or time zone to support customers or clients. Travel may be required up to approximately 20% of the time, depending on business needs, including zRetreats and in‑market customer visits. In California, Colorado, Connecticut, Nevada, New York City, and Washington, the standard base pay range for this role is $XX,XXX – $XX,XXX annually. This base pay range is specific to those locations and may not be applicable elsewhere. In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location. Actual compensation will vary. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.