Zillow

Provide technical support and troubleshoot complex enterprise IT infrastructure issues. | Experience in IT support, storage, networking, and system administration with strong troubleshooting skills. | About the team Plans, designs, develops and tests software systems or applications for software enhancements and new products. About the role We are seeking a skilled Sr Software Development Engineer to aid in designing and delivering AI-powered experiences. You Will Get To: Design, implement, AI services and data infrastructure that are scalable, performant, maintainable, and secure Architect (and re-architect) GenAI systems that push the boundaries of latency and scaleability Promote operational efficiency by establishing benchmarks in software design, implementing automated testing, and observability mechanisms Serve as a feedback giver to teammates on their system designs and code quality Use AI coding assistants and tools to implement your vision and magnify your impact Collaborate with team members from diverse domains: product, data, and science Provide leadership that helps navigate the team through complicated technical challenges Support the growth and development of individuals and the team through interviewing, onboarding, and mentorship This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Our ideal candidate would meet the following requirements: 5+ years of software development experience implementing scalable service infrastructure and productionalizing machine learning systems Familiarity with common AI and ML back-end technologies such as Databricks, Kafka, Temporal, GraphQL, Kubernetes, etc. Have successfully integrated AI code assistants into your workflow Fluent in languages such as Python, Go, Typescript Hands-on experience with cloud computing platforms such as AWS, Azure, or GCP Strong understanding of software design patterns, principles, architecture, and operations Comfortable in a small team/fast-paced environment Excellent communication, collaboration, and organizational skillsNice to have: Experience building ETL pipelines using Spark, Databricks, etc.. Experience in monitoring and observability of high availability systems across tech stacks Experience with building applications that use Generative AI or Large Language Models and related technologies Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Translate customer signals into actionable insights, develop measurement frameworks, and influence product and operational strategies through data-driven storytelling. | 7+ years in customer intelligence or related fields, strong data platform fluency, experience integrating multi-source data, and excellent communication skills. | About the team Zillow’s Frontline Product Engagement (FPE) team connects customer experience to business impact. We sit at the intersection of operations, product, and data—helping leaders understand what’s working, what’s broken, and what matters most to our customers and agents. Our mission is to reduce avoidable contacts, improve experience quality, and influence product decisions that deliver measurable value for both customers and the business. We turn frontline insights and the voice of the customer into actionable product and experience improvements. Our work bridges Customer Experience Operations and Product teams, ensuring that customer feedback and support signals directly inform how Zillow builds and scales customer experiences. About the role As the Senior Customer Intelligence Manager for Frontline Product Engagement, you will build the measurement and data foundations that connect customer signals to product and operational outcomes. You’ll translate contact center and customer feedback into quantified opportunities, define how success is measured, and deliver post-launch impact analysis that shapes prioritization and investment decisions. You will play a key role in developing Zillow’s AI-driven customer intelligence platform by partnering with Data Engineering and Data Product teams to shape data models, validate sources, and establish trusted, reusable metrics across integrated systems. You’ll bring structure to ambiguity, align stakeholders around clear definitions and tradeoffs, and communicate insights in a way that helps leaders confidently improve experience quality while reducing cost-to-serve. You Will Get To Turn customer signals into decisions Translate contact drivers, customer feedback, and frontline insights into quantified opportunities that inform product roadmaps and CX prioritization. Map and measure customer journeys across channels (self-service, assisted support, product) to identify friction points, deflection opportunities, and experience improvements. Build customer intelligence foundations at scale Partner with Data Engineering and Data Product teams to develop a scalable customer intelligence data layer across systems such as Salesforce, Genesys, Gong, knowledge content, and surveys—enriched with customer, segment, and revenue context. Establish canonical definitions, metric specifications, and data contracts (e.g., contact rate, deflection, repeat contact, transfers, resolution) so teams operate from shared truth. Enable trusted measurement and instrumentation Define measurement plans for product and CX initiatives (baselines, success metrics, attribution approach) and partner with Product/Engineering to ensure required fields and instrumentation are in place before launch. Validate data sources, metrics, and analytics to ensure accuracy, consistency, and executive confidence—supported by monitoring, QA checks, and clear documentation. Quantify impact and drive a learning loop Develop models, analyses, and dashboards that translate customer issues into measurable outcomes, including contact deflection, cost-to-serve reduction, experience quality, and satisfaction. Deliver post-launch impact readouts that explain what changed, why it changed, and what to do next—highlighting residual opportunity and tradeoffs. Influence through clear, executive-ready narratives Synthesize findings into crisp, decision-ready stories and recommendations that help leaders align and act. Run an insights-to-action cadence with CXO and Product partners: quantify opportunity size and ROI, recommend priorities, track decisions, and report outcomes over time. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $118,600.00 - $189,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $112,700.00 - $179,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years of experience in customer intelligence, business analytics, product insights, or strategy/operations, with a strong track record of translating customer signals into measurable business impact. Advanced SQL and strong data platform fluency (Databricks, Snowflake, or similar), with experience working across complex, multi-source datasets. Strong data strategy and technical acumen—able to partner closely with Data Engineering and Data Product teams on data models, schemas, and analytics-ready pipelines without owning engineering execution. Proven ability to integrate customer and operational data (CRM, telephony, surveys, knowledge base, product usage) to generate actionable insights and quantify outcomes such as contact deflection, cost-to-serve reduction, and CX improvement. Expertise in measurement and impact analysis, including defining ROI and success frameworks and evaluating post-launch results of customer-facing product and CX initiatives. Strong focus on data quality and trust, ensuring accuracy, consistency, and confidence in metrics used for executive decision-making. Exceptional communication and storytelling skills, with the ability to translate complex analysis into clear, executive-ready insights. AI-forward mindset, using modern AI tools and techniques to accelerate analysis, synthesize unstructured data, and support scalable customer intelligence systems. At Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. If you have transferable skills or related experiences, we encourage you to apply. Nice to Have Experience building or managing customer insights or VoC platforms. Knowledge of Salesforce Service Cloud, Agentforce, Data Cloud, and self-service ecosystems. Exposure to contact center platforms (Genesys, NICE, HighSpot, Aspect), Help Center design, or search/content quality. Experience working with LLM or AI/ML-based workflows (agent assist, summarization, classification, retrieval-augmented generation). Comfort with BI/dashboarding tools and data-governance practices. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop a scalable, AI-driven quality intelligence platform that integrates with customer experience systems to improve frontline behavior and customer outcomes. | Extensive experience in data analytics, healthcare data platforms, cloud architecture, and leadership in technology transformation, with a focus on data governance, AI, and cross-functional program management. | About the team The Quality Intelligence team is a dynamic group of program managers, insights managers, and development leaders who collaborate cross-functionally to drive measurable behavior change and positive customer outcomes. The team sits within the Customer Experience Operations organization, and partners closely with other shared service groups, including but not limited to Engineering, Data & Analytics, Operations Strategy, and Frontline Leadership. Right now, the team is at a pivotal stage of evolution, responsible for transforming quality from a monitoring function into an intelligence engine that captures and interprets customer interactions, integrates with enterprise systems, and delivers real-time, actionable insights. This transformation requires rethinking governance, redefining how insights flow into coaching and product feedback loops, and embedding quality intelligence directly into frontline workflows. Our mission is to build a trusted quality intelligence program that not only measures performance, but actively shapes how we learn, improve, and deliver value to customers at scale. About the role The Director, Quality Intelligence Programs is responsible for building and operationalizing quality as a scalable, intelligence-driven capability that measurably improves frontline behavior, customer outcomes, and enterprise decision-making. This role leads the end-to-end program that governs how quality data is generated, integrated, interpreted, and activated across Customer Experience Operations (CXO). This leader owns both the implementation and modernization of our AI-powered quality intelligence platform and the programmatic translation of quality insights into action: coaching, training, automation, and product feedback loops. They will move quality from a retrospective scoring function to a continuously evolving system that informs real-time interventions and long-term CX strategy. Operating at the intersection of technology, operations, and change management, this role ensures quality intelligence is embedded in workflows, enterprise data systems, and executive decision-making. Success requires strong program leadership, technical fluency, cross-functional influence, and a relentless focus on execution and adoption. This individual will know they are successful with: 1) the successful integration of quality data into a customer intelligence ecosystem; 2) sustained improvement in automated insight accuracy; 3) demonstrated linkage between quality insights and measurable improvements in CSAT; and 4) executive confidence in quality monitoring as a core data asset supporting customer strategy. Key Responsibilities Lead the Quality Intelligence function: Define and execute the long-term vision for quality monitoring as a data intelligence function, not a manual evaluation process. Establish governance framework for transcription, sentiment detection, and behavioral analyticsEnsure the platform continuously evolves in accuracy, coverage, and insight depth through feedback loops and data calibration. Govern Quality Data Infrastructure: Own the integrity and reliability of all quality-related data flowing into the central customer intelligence base, ensuring alignment with data standards. Partner with engineering and Analytics to integrate quality signals with CSAT and operational metrics. Ensure bi-directional data sharing between Quality platform, knowledge base, and CXO data that supports enablement, product feedback, and automation initiatives. Enable Actionable Insight & Intervention: Translate model outputs into insights that inform coaching, training, and product improvement. Build closed-loop systems where quality insights automatically generate intervention recommendations or learning pathways for frontline teams. Technical Ownership & Innovation: Oversee configuration and management of speech and text analytics, including taxonomy evolution and sentiment weighting. Lead efforts to benchmark AI model accuracy and drive improvement. Ensure alignment with broader enterprise data architecture, API frameworks, ML governance standards, and responsible AI practices. Executive Stakeholder Management: Serve as the strategic bridge between CXO, tech, and executive leadership. Communicate the value, performance, and impact of quality intelligence in clear business terms, and drive executive alignment and investment around data-driven quality as a cornerstone of CX strategy. Team Leadership & Capability Development: Build and lead a multidisciplinary team spanning platform administration, program management, and analytical enablement. Foster a culture of analytical curiosity, operational rigor, and ethical AI use. Establish KPIs and learning plans that continuously elevate internal technical capability. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $175,200.00 - $279,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $166,400.00 - $265,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Technical Expertise: Strong working knowledge of speech and text analytics, NLP concepts, and AI model lifecycle governance. Proven ability to manage complex, cross-system programs involving CRM, CSAT, telephony, and workforce management systems. Familiarity with API orchestration, data pipeline design, and cloud data environments, and comfort partnering with engineering and data teams. Experience evaluating or configuring quality monitoring or conversational intelligence platforms. Strong grounding in data ethics, privacy frameworks, and responsible AI principles. Leadership & Strategic Capabilities: 10+ years of experience in CX, Technology Enablement, Analytics, or Operations, including 5+ years in a senior leadership role. Demonstrated success leading data-centric transformation initiatives within large or complex organizations. Strong executive communication and storytelling skills; able to translate complex data narratives into clear strategic decisions. Ability to build influence across technical, operational, and executive domains. Masters degree in Data Science. Business Analytics, Operations or related fields preferred. Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop HR service teams, optimize employee lifecycle processes, and ensure operational excellence in employee support. | 7+ years in HR or employee service leadership, experience with process automation, and managing cross-functional teams. | About the team Zillow is growing in both size and complexity as we work toward fulfilling our mission to give people the power to unlock life’s next chapter. Our People Org is evolving to support this growth, and our Employee Service Center is seeking an experienced Senior Manager to evolve employee service to meet the needs of our distributed workforce at Zillow Group. The Employee Service Center supports HR processes across the organization, ensuring data integrity and compliance, supporting manual transactions, and collaborating with People Product to enable digital solutions to scale employee lifecycle service at Zillow. The team is full of energy and enthusiasm to deliver end-to-end process improvement and drive operational excellence to ensure a positive employee experience. We are on a mission to design and implement people processes and practices that are scalable for our growing business. About the role The Senior Manager, Employee Service Center is someone who is both hands-on and strategic to help run the day-to-day activities of the Employee Service Center as well as implement the vision for our strategy. This includes, but is not limited to, integrating standard processes & trends, supporting tools (Service Now, Workday, etc.), and collaborating with the Employee Service & Operations Process Team to scale the HR systems and processes required to support Zillow Group. The ideal candidate will partner with leaders across the organization and look for ways to innovate and automate for increased efficiency and a better team member experience. You Will Get To: Leadership Lead two managers and their teams (Contact Center & Data Team) who are responsible for delivering a customer-centric approach to fielding, resolving, or routing all inbound HR-related inquiries coming from current and prospective Zillow Group employees. Lead a Data Analyst focused on trend analysis, SLA and KPI achievement, process improvement identification and quarterly business reviews. Determine and execute an international employee support strategy in partnership with our International and M&A teams. Provide leadership and build organizational capability within the function by developing a highly effective cross-trained team. Provide guidance to partners at all levels on Employee Service policies, procedures, and standard processes. Serve as primary representative for internal and external operational audits, develop corrective action plans, and provide reporting to leadership. Guide Employee Service programs including unemployment claims, employment verifications, and access/review of employee records. Maintain discretion with regard to the handling of confidential information and requests. Provide input and ensure that customers are aware of clear service level standards that define expectations and create accountability for delivering enhanced value through Employee Services. Build strong operational excellence capabilities on the team by mentoring and developing to challenge the status quo and formulate thoughtful recommendations as needed. Customer Service & Standardization Drive standardization and ensure best-in-class employee experience, and work with the Process Team on process improvement and automation. Ensure the end-to-end employee lifecycle processes are designed to create a positive experience (new hire processing, on-boarding and integration, terminations, and maintenance of employee records). Ensure the team creates and maintains accurate process documentation, workflows, and knowledge base library/resources. Ensure Zillow Group maintains all legally required documentation templates for notable HR events, such as separation agreements, termination paperwork, job changes, etc.; and support all ad-hoc data and documentation requests. Actively participate as a working manager to cultivate a customer service focus throughout the organization. Metrics & Reporting Partner with Employee Service Center Managers to ensure their teams are effectively using ServiceNow to track and ensure inquiry resolution, including building dashboards, metrics, and reporting. Proactively identify and implement continued operational excellence and performance improvement initiatives by analyzing ServiceNow metrics (Service Level Agreements and Key Performance Indicators) and customer feedback. Build dashboards & reporting to enable visibility and access to information and metrics that inform People Org leadership. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $132,400.00 - $211,600.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $125,800.00 - $201,000.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Experience with process improvement methodology and a consistent track record of increasing effectiveness and/or efficiency of a business process Ability to bring cross-functional teams together to create successful outcomes that align people, process and technology to achieve business integration Qualifications 7+ years leading mid-sized HR teams and developing junior leaders 5+ years designing and implementing scalable, self-service processes in an operations/HR role re: people operations, employee service or shared services Previous role building the employee service/resource center for an organization of 5k+ employees, ideally with a variety of employee types across corporate & field Examples of implementing standards for operational excellence Experience leading broad/cross-functional organizational change efforts Experiences supporting shared services teams using Workday, ServiceNow, Anaplan (or other HRIS, ticketing, and headcount planning systems) Proficient in Google Suite, Excel, PowerPoint and project/program management tools Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Design and own operational work discovery systems to streamline workflows and enable scalable, automated processes within the mortgage lifecycle. | 5+ years of product management experience, with a focus on internal tools, workflow products, or operational platforms, and strong collaboration with operations teams. | About the team At Zillow, we believe home should be more than just a dream. Our purpose is to make home a reality for more and more people. The Zillow Home Loans (ZHL) Product team is focused on delivering a home financing journey that gives consumers more confidence, transparency, and ease than they can find anywhere else, in a way that is both scalable and profitable. We are reimagining the financing process by integrating it into the Zillow experience used by millions of Americans, connecting it into agent tools and technology, and building systems that empower our operators to deliver consistently at the highest standards. We are a product team with a strong mix of domain expertise and product craft. We partner closely with Engineering, AI, Design and Research, Marketing, and Operations to bring holistic experience innovation to market quickly and to redefine what’s possible in home finance. About the role As Senior Product Manager, Work Discovery, you will own how operational work is defined, surfaced, prioritized, and completed across the workforce throughout the ZHL mortgage lifecycle. At its core, this role is about turning complex operational processes into repeatable, system‑orchestrated workflows that reliably move borrowers from first contact through funded loan. Your goal is to ensure that, at any point in time, an operator can open their tools and immediately understand the most important actions they need to take, why those actions matter, and how to complete them efficiently. By systematizing work in this way, you enable ZHL to flex how and where work is performed—allowing discrete units of work to be completed by different operator roles, flexible labor pools, or automated systems—while maintaining consistent service levels and cost efficiency. This role sits on the Mortgage Operating System and Engagement team and is the product owner of work discovery patterns across ZHL. While other teams own underlying platforms (e.g., task and workflow engines, routing and capacity platforms, mortgage‑specific point solutions), you own how those capabilities are assembled into a cohesive, end‑to‑end operator experience. Success in this role means operators consistently know what to do next and why, operational processes are more consistent and observable across ZHL, and borrower journeys progress more reliably—enabling ZHL to scale efficiently while delivering consistently high‑quality customer and partner experiences. You Will Get To Define and own work discovery across the business: how operational work is generated, surfaced, prioritized, and tracked for different ZHL roles throughout the mortgage lifecycle. Design systems that break down complex, multi‑step business processes into clear, actionable, role‑specific units of work, enabling that work to be completed by different operator roles, flexible labor pools, or automated systems—while maintaining an end‑to‑end view of borrower progression. Ensure operator actions are explicitly captured in‑system, enabling consistent advancement of borrowers through defined milestones and improved visibility into process execution. Partner closely with Sales, Fulfillment, and Business Operations leaders to define excellent operational models and encode them into scalable system designs. Collaborate with platform product teams (tasks and workflow, routing and capacity, identity and access) to ensure their capabilities support work discovery needs, identifying gaps and driving prioritization of enhancements. Drive strong adoption by designing systems that meaningfully change operator behavior, reduce cognitive load, and make the right actions the easiest actions. Navigate legacy tooling, system migrations, and regulatory constraints to deliver compliant, secure, and durable solutions that create a foundation for increased automation and AI‑assisted execution over time. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are A senior product manager with 5+ years of product management experience, ideally building internal tools, workflow products, or platforms for operationally complex organizations, or equivalent experience. You bring clarity and structure to ambiguous problem spaces and are comfortable defining patterns where none previously existed. A strong systems thinker who can decompose complex, multi‑role processes into streamlined, elegant workflows without losing sight of end‑to‑end outcomes, and who has a demonstrated ability to translate business goals and processes into concrete system designs and shipped outcomes. Experienced working closely with Operations teams (e.g., Sales, Support, Production), with a strong understanding of how systems shape day‑to‑day execution, and deeply empathetic to operators and customers, seeing how internal tools, human behavior, and customer experience are tightly linked. Forward‑looking about how work can evolve over time, designing systems that can progressively shift work between humans, flexible labor pools, and AI‑assisted or automated execution as capabilities mature. Strongly analytical and data‑driven, using data to evaluate system behavior, identify bottlenecks, and improve results. Pragmatic and execution‑oriented, with a bias toward shipping durable solutions that work in real‑world operational environments. Skilled at navigating cross‑functional complexity and aligning diverse stakeholders around clear decisions, trade‑offs, and priorities, and disciplined about ownership and accountability so shared work moves forward with clear direction. Nice to have: experience in one or more of the following—operating in highly regulated environments (e.g., mortgage, finance, healthcare); working with queue‑based, SLA‑driven, or workflow‑oriented systems; integrating AI‑assisted execution into business processes or operational workflows; or working with identity, access controls, and permissioning in complex operational systems. Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop a team of managers, oversee operations, and implement strategic initiatives within a remote setting. | Extensive leadership experience in sales or mortgage industry, proven track record in building high-performing teams, and strong communication skills. | About the team The Zillow Home Loans Leadership Team at Zillow Group is a dynamic group shaping the future of real estate. We are passionate innovators, united by our mission to create a seamless, customer-first experience. Our team thrives on collaboration, creativity, and a drive for excellence, constantly challenging the status quo and pioneering new solutions. Your ideas will fuel progress, your voice will be valued, and your work will help shape the next chapter of the mortgage and real estate industry. About the role As a Senior Regional Manager, you will play a key leadership role in driving the success and innovation of our mortgage origination business. You will lead and develop a team of Regional Managers, collaborate with senior leaders to advance strategic initiatives, and champion new products and technology. Your impact will be felt in team culture, professional growth, and the ongoing evolution of our organization. You Will Get To: Lead, mentor, and coach Regional Managers, providing feedback and supporting their professional development Oversee daily operations to ensure teams deliver outstanding results and uphold company values Work with senior leaders and business partners to implement strategic business initiatives and manage change Drive the rollout and adoption of new products and technology within the mortgage origination sales organization Foster a positive and inclusive team culture by recognizing achievements and encouraging ongoing learning Build strong relationships across teams and with senior leadership to promote collaboration and alignment Represent the organization by leading meetings, presenting to groups, and participating in various forums Monitor and report on team performance, identifying opportunities for improvement and driving continuous innovation This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $108,200.00 - $172,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $102,800.00 - $164,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Experienced in mortgage sales leadership, with a proven track record of building and leading high-performing sales organizations Deep expertise in the mortgage industry, especially in purchase mortgage origination, with an understanding of its evolving landscape Skilled at coaching, mentoring, and inspiring talent at multiple levels to achieve and exceed performance goals Experienced in conducting performance reviews, delivering actionable feedback, and supporting ongoing professional development Strong strategic thinker and problem solver, with a background in implementing business initiatives and driving change management Excellent at building relationships and communicating effectively across teams and with senior leadership Comfortable and effective in public speaking, leading meetings, and representing the organization Able to manage multiple priorities, including daily operational oversight, reporting, and ensuring compliance with company values and industry standards Committed to fostering a positive, inclusive team culture that recognizes achievements and supports growth Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Design, develop, and deploy machine learning models for core product features, re-architect ranking systems, and improve AI components for home shopping experience. | 3-5 years of experience in ML applications, expertise in Python and ML libraries, experience with large-scale data processing systems, and full lifecycle ownership of ML models. | Job Description: • Design, build, and ship production new machine learning models that power core product features on the Zillow app, website, and email/push notifications. • Re-architect our core home ranking and recommendation systems to support advanced neural networks and dramatically accelerate the pace of experimentation across surfaces. • Own the full lifecycle of your models, from offline experimentation and prototyping with massive datasets to online deployment, A/B testing, and performance monitoring. • Pioneer the application of cutting-edge deep learning and large language models (LLMs) to improve our home shopping experience. • Develop new AI components that optimize how we display and when we recommend homes, ensuring we connect shoppers with the right content on the right properties at the right time. • Collaborate in a cross-functional group of engineers, applied scientists, product managers, and designers to define, execute, and iterate on the team's strategic roadmap. • Contribute to the team's engineering excellence by improving our machine learning infrastructure, development standards, and shared tooling. • Act as a key technical voice, mentoring other engineers and helping to shape the long-term vision for artificial intelligence in the home shopping experience. Requirements: • 3-5 years of experience in developing applications in search, personalized ranking, or recommender systems • Experience developing and deploying ML models that scale to high-traffic, latency sensitive customer-facing services (100s of millions of requests per day) • Strong programming skills in a high-level language such as Python or Java • Familiarity with common machine learning libraries like PyTorch, TensorFlow, Catboost, scikit-learn and huggingface (repository) • Expertise with large scale distributed data processing systems such as Hive, Spark, Airflow, or Databricks • Experience owning the full lifecycle of customer facing machine learning models, from offline experimentation and prototyping to online deployment, A/B testing, and performance monitoring Benefits: • equity awards based on factors such as experience, performance and location

Design and lead go-to-market strategies for SMB and Mid-Market segments, overseeing revenue, retention, and growth outcomes. | Proven experience in enterprise-scale sales strategy, organizational design, and leading teams through complex transformations, with strong data and cross-functional influence. | About the team The team is responsible for all revenue, customer retention, and revenue growth across SMB & Mid-Market segments. This is a farmer-focused organization — not new-logo hunting — centered on maximizing value within an existing BoB (book of business). The team is accountable for: 1. Retaining and growing revenue within their BoB. 2. Managing churn to reasonable levels while expanding existing relationships. 3. Driving product usage and value realization across all products purchased. 4. Upselling within existing product lines and cross-selling into new Zillow products and software. The organization operates on a recurring forecasting rhythm, currently monthly (with potential to move Mid-Market to quarterly), reporting on total expected revenue by forecasting both anticipated churn and new product sales. Quotas and performance expectations are tied to both churn and Added MRR, requiring a balanced focus on protection and growth. About the role The Senior Director, Agent Sales will design and lead the go-to-market strategy for Zillow’s SMB and Mid-Market agent segments. This executive will step back from the day-to-day and architect the overall system: multi-year strategies, segment design, coverage models, compensation plans, and engagement motions that drive durable growth across multiple products and software solutions. This leader will own the end-to-end performance of a large, multi-layer organization focused on existing customers — reducing churn, increasing product adoption and value realization, and driving incremental revenue through upsell and cross-sell. They will be a key strategic partner across Sales Operations, Marketing, Product, HR, and Enablement, setting direction for how Zillow deepens relationships with agents and teams at scale. What they will do Build culture and leadership at scale. Create clarity of direction, high standards, and accountability across a multi-layer sales organization. Role-model a culture that values learning, experimentation, and continuous improvement, especially as the team shifts to new products and sales motions. Coach senior leaders and managers to become multipliers who inspect effectively, diagnose performance, and develop their teams. Set multi-year strategy across segments. Design and evolve SMB and Mid-Market G&R strategies, including coverage models, account segmentation, and engagement plays across different customer needs and deal cycles. Build an integrated approach that spans high-velocity, in-week/in-month motions and more complex, multi-month, multi-stakeholder deals. Own revenue, retention, and growth outcomes. Own revenue performance, churn, and expansion outcomes across SMB and Mid-Market. Establish and refine operating cadences for forecasting, pipeline inspection, and performance management focused on both retention and Added MRR. Use data to diagnose portfolio health, identify risk/opportunity, and prioritize where leaders and reps spend time. Design the organizational architecture. Define organizational structure, leadership layers, roles, territories, and capacity plans that can scale efficiently. Align compensation plans and incentives with desired behaviors across segments (e.g., balance of retention, upsell, cross-sell, and product mix). Build, develop, and succession-plan senior leaders and frontline managers who can multiply impact across the org. Lead transformation from transactional to value-based, software-led selling. Guide the transition from primarily advertising-led selling to multi-product, software-led, value-based sales motions. Establish clear, repeatable sales frameworks and playbooks that work across SMB and Mid-Market but flex to segment needs. Simplify complex change into clear priorities and behaviors for leaders and reps. Drive data-driven operational excellence. Partner closely with Sales Operations on forecasting rigor, territory and coverage design, rules of engagement, and tooling. Define the core metrics and dashboards that senior leaders, managers, and reps rely on to run the business. Use insights from forecasting, churn, product usage, and sales performance to continually refine strategy and execution. Shape cross-functional strategy and partnerships. Sales Operations: Co-lead rules of engagement, quota design, forecasting frameworks, compensation plans, and tooling strategies to support a scaled G&R motion. Marketing: Align on inbound funnel strategies, events and conferences that build trust and pipeline, and outbound programs (email cadences, campaigns) that drive awareness, adoption, and expansion. HR: Partner on leadership expectations, performance management frameworks, career ladders, promotions, and succession planning for a large, distributed sales org. Enablement: Co-create training, coaching, and programmatic interventions that uplevel reps and leaders; rigorously measure what’s working and what’s not. Product & PM: Bring market and customer insights to influence roadmap, packaging, and pricing; provide feedback on what is selling, where customers are struggling, and where pricing and positioning need to evolve. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $194,400.00 - $310,600.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $184,700.00 - $295,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Required experience Enterprise-scale strategic leadership. Proven experience building multi-year GTM or sales strategies across multiple segments or business units. Demonstrated ability to set direction, not just execute on an existing plan. Hands-on leadership in both high-velocity SMB and more complex Mid-Market motions (from one-call closes to multi-month, multi-stakeholder deals). Driving organizational transformation. Experience analyzing and redesigning org structures, sales motions, and coverage models. Track record leading teams through complex, multi-product or motion changes (e.g., advertising to software, transactional to consultative). Comfortable operating in ambiguity and complexity at scale, making and communicating clear trade-offs. Data-driven operational excellence. Uses data and insights to diagnose business performance, shape operating models, and prioritize investments. Strong command of forecasting, pipeline health, churn, and expansion metrics; able to connect them to strategic decisions. Communicates decisions and narratives anchored in metrics and trends, not anecdotes. Organizational talent architecture. Experience designing leadership structures, roles, and capacity plans that scale with the business. Proven ability to build, coach, and retain senior leaders and frontline managers, creating a strong internal pipeline. Executive-level influence with cross-functional partners. Demonstrated success influencing Product, Marketing, Sales Operations, Enablement, Finance, and HR at the executive level. Communicates in a way that guides decisions and aligns stakeholders, not just reports out on status. Proven success leading senior leaders — coaching Directors and Managers, raising the bar on leadership quality. Market and customer insight orientation. Deep understanding of how customer, market, and segment dynamics shape sales strategy, product mix, and engagement motions. Able to synthesize field feedback and customer insights into concrete recommendations for roadmap and GTM. Culture builder at scale. History of creating clarity, accountability, and cohesion across large, distributed organizations. Comfortable having tough conversations, making high-judgment calls, and holding the bar through change. Nice-to-have experience Real estate or adjacent industry experience (e.g., marketplaces, SaaS, ad tech) working with SMB and Mid-Market customers. Familiarity with Zillow’s ecosystem and products; more important is the ability to quickly learn new domains and connect product capabilities to customer value. Experience using tools such as Salesforce, Tableau, Gong, and similar platforms; must be strongly data fluent, even if not tied to specific tools. Background in hypergrowth or turnaround environments, with examples of successfully leading teams through rapid change. Prior experience acting as an executive sponsor on strategic deals, building senior relationships with customers and representing the company externally. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop a data engineering team to build and operate large-scale engagement data products, translating high-level goals into technical strategies. | 8+ years in data or software engineering, 4+ years managing engineers, experience with SQL, Python, Spark, cloud platforms, and large-scale data systems. | About the team At Zillow, the top real estate website in the U.S., we’re on a mission to give people the power to unlock life’s next chapter. We’re creating innovative, connected, and equitable solutions that help people move from dreaming to transacting. The Engagement Data Warehouse (EGDW) team sits within Zillow’s Data Engineering, Science & Analytics organization and is at the heart of that mission. This team builds and operates engagement and top‑of‑funnel data products that show how customers discover, explore, and return to Zillow across our Growth and Shopping experiences. We work primarily with large‑scale clickstream and engagement data, plus core email, push, SEO/traffic, and seller engagement data. Our data products are used every day by partners in Data Science, AI/ML, Marketing Analytics, Experimentation, and Product to make high‑impact decisions, design experiments, and build better customer experiences. Over the next few years, the team will continue to evolve top‑of‑funnel and search/traffic metrics into well‑modeled, self‑serve datasets, build new user retention and engagement metrics that shape how we understand long‑term customer value, and deepen SEO and landing‑page analytics while continuing to build and enhance petabyte‑scale clickstream datasets. You’ll be stepping into a high‑visibility leadership role at the center of these initiatives. About the role We’re looking for a Senior Manager, Data Engineering to lead the Engagement Data Warehouse team. In this role, you will own the vision and roadmap for engagement and top‑of‑funnel data products that serve partners across Growth, Shopping, Marketing, and Experimentation teams, and lead a team of data engineers working with petabyte‑scale clickstream and engagement datasets. You’ll spearhead new data products in critical areas like Growth, Shopping, retention, and SEO/traffic, building foundational components of Zillow’s enterprise‑wide engagement data model. You will serve as a bridge between technical and business leaders, translating ambiguous, high‑level goals into clear data strategies and execution plans, and you’ll build a team culture that prioritizes proactive problem‑solving, strong ownership, and thoughtful support for people’s growth and well‑being. You Will Get To · Define & Drive the Data Roadmap: Own the strategy for engagement and top‑of‑funnel data products (clickstream, SEO, retention, and lifecycle marketing). Partner with Data Science, AI/ML, and Product leaders to identify gaps and deliver end‑to‑end solutions that define how Zillow understands the customer journey. · Lead & Scale a High‑Impact Team: Manage and grow a team of engineers, aligning them around measurable outcomes. Prioritize team health by balancing new product work with platform stability and ongoing operational work to prevent burnout. · Champion Engineering Excellence: Serve as a technical thought partner, raising the bar through rigorous design reviews, strong data modeling standards, and robust observability for petabyte‑scale systems. · Communicate with Influence: Translate complex technical trade‑offs into business‑relevant terms for senior leadership. Author clear design docs and stakeholder updates that align cross‑functional teams on scope, timelines, and expected impact. · Invest in People & Culture: Mentor talent through proactive career coaching and individual development plans. Foster an inclusive, psychologically safe environment where engineers feel supported, challenged, and respected. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $206,700.00 - $330,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are · A BS+ in Computer Science or a related field, and 8+ years in data or software engineering on data‑intensive systems, including 4+ years managing engineers. · Proven track record of building and scaling high‑impact data engineering teams and data products. · Significant experience designing and operating pipelines over billions of events and petabyte‑scale datasets, ideally including clickstream, web/app analytics, or engagement/retention data. · Strong hands‑on experience with SQL, Python, Spark, and modern data platforms and orchestration tools (e.g., Databricks, Airflow/Prefect/Dagster, and AWS or another major cloud provider). · Demonstrated ability to partner with cross‑functional stakeholders (e.g., Data Science/ML, Product, Marketing, Analytics, Data Platform) and drive shared outcomes. · Exceptional verbal and written communication skills, including experience presenting complex topics to Director+ or VP‑level audiences. · A consistent track record of proactively identifying problems and opportunities, aligning stakeholders, and driving end‑to‑end execution. · Nice to have: Experience building data products for experimentation, marketing measurement, or growth analytics, and familiarity with dbt or semantic/metrics layers for standardized metrics. · Experience leading distributed or hybrid teams and working effectively across time zones. · Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Developing, implementing, and maintaining global HR compliance programs, ensuring adherence to laws, and managing audits and risk assessments. | 7+ years of experience in compliance programs, strong knowledge of employment laws, and experience in multi-regional compliance efforts. | About the team The HR Compliance team is part of Zillow’s Employee Service & Operations (ES&O) organization. ES&O focuses on delivering scalable, reliable services that support employees and managers across the company, bringing together operational expertise, systems, and shared services that enable Zillow’s people processes to run smoothly. Within ES&O, the HR Compliance team helps support compliant and well-governed people practices by strengthening operational foundations and evolving programs as the business grows. The team partners closely with the broader People organization and other shared services to translate complex requirements into practical, employee-centered solutions. About the role The Senior Program Manager, HR Compliance is a strategic and hands-on leader responsible for building, leading, and continuously evolving Zillow’s HR compliance programs globally. This role ensures that HR policies, systems, and practices align with applicable federal, state, local, and international employment laws, while supporting Zillow’s broader risk, compliance, and people strategy. You’ll proactively identify risk, prioritize initiatives, and deliver solutions that embed compliance into the employee lifecycle while supporting Zillow’s broader people and enterprise risk strategies. In this highly cross-functional role, you’ll partner with stakeholders across People Legal, HR, IT, Employee Service Center, Privacy, and other shared services teams to drive program alignment, execution, and continuous improvement. You’ll connect policy, systems, data, and operations—translating regulatory requirements into well-run programs, clear controls, and repeatable processes that scale with Zillow’s growth. You Will: HR Compliance Strategy Execution Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies. Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs Regulatory Compliance Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations (e.g., FLSA, EEO, HIPAA, and related requirements), including ensuring the accuracy and currency of required workplace posters. Translate regulatory requirements into compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions Lead the preparation, coordination, and submission of required federal employment reports for Zillow, including EEO-1, California Pay Data, and other mandated workforce filings Policy Governance, Systems Enablement & Training Support the governance and ongoing maintenance of global HR policies, handbooks, and mandatory guidelines, in partnership with Legal and Centers of Expertise Collaborate with HR Technology, IT, and Product to ensure HR systems and tools support core compliance needs, including document retention, employment eligibility tracking, training, and required reporting Drive the rollout and deployment of annual compliance training, coordinating with content owners and the Talent Success team to ensure timely execution Partner with Enterprise Records Management and relevant stakeholders to support the implementation and operationalization of the People organization’s record management strategy, including governance, retention requirements, and execution across processes and systems. Audit & Risk Management Lead internal HR compliance audits and risk assessments to identify and assess areas of compliance risk Serve as a primary HR point of contact for internal and external audits, and regulatory inquiries, in partnership with Legal Partner with People Team COEs to support audit remediation efforts, including tracking corrective actions, monitoring progress, and escalating risks as needed Partner with control owners, Finance, Internal Audit, Compliance and cross-functional teams to support audit readiness for SOX, SOC 2, and other enterprise audit requirements and activities, ensuring documentation and evidence are audit-ready Compliance Insights & Program Delivery Develop and maintain HR compliance dashboards, metrics, and key risk indicators to provide visibility to HR and executive leadership Analyze compliance data to identify gaps, trends, risks, and root causes, translating insights into actionable recommendations Lead HR compliance initiatives, including regulatory implementations, system enhancements, and policy or process changes This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years of experience leading or managing compliance programs in complex, fast-paced environments Excellent communication, project management, and stakeholder management skills Strong knowledge of U.S. employment laws and regulatory frameworks, with experience supporting global or multi-regional compliance efforts Proven ability to execute and scale compliance programs, translating regulatory requirements into practical, operational solutions Strong analytical skills, with the ability to interpret compliance data, identify trends and risks, and translate insights into actionable improvements Demonstrated experience driving change and adoption through stakeholder engagement, communication, and program delivery Highly collaborative, with experience partnering across HR, Legal, Finance, IT, and shared services in matrixed organizations Comfortable navigating ambiguity and bringing structure, prioritization, and clarity to evolving compliance needs Self-starter with sound judgment and integrity, who thrives with accountability and ownership in a program leadership role Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Preferred Qualifications Experience supporting global HR or employment compliance programs across multiple regions Background in change management or leading compliance-related process, policy, or system implementations Experience working in technology-driven, highly regulated, or high-growth organizations Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Design and operationalize HR compliance strategies, influence stakeholders, and ensure adherence to employment laws. | 7+ years of experience in compliance programs, strong knowledge of U.S. employment laws, and proven stakeholder management skills. | Job Description: • Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization • Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies. • Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption • Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution • Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs • Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations, including ensuring the accuracy and currency of required workplace posters. • Define compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders • Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions. • Lead the preparation, coordination, and submission of required federal employment reports for Zillow. Requirements: • 7+ years of experience leading or managing compliance programs in complex, fast-paced environments • Excellent communication, project management, and stakeholder management skills • Strong knowledge of U.S. employment laws and regulatory frameworks, with experience supporting global or multi-regional compliance efforts • Proven ability to execute and scale compliance programs, translating regulatory requirements into practical, operational solutions • Strong analytical skills, with the ability to interpret compliance data, identify trends and risks, and translate insights into actionable improvements • Demonstrated experience driving change and adoption through stakeholder engagement, communication, and program delivery • Highly collaborative, with experience partnering across HR, Legal, Finance, IT, and shared services in matrixed organizations • Comfortable navigating ambiguity and bringing structure, prioritization, and clarity to evolving compliance needs • Self-starter with sound judgment and integrity, who thrives with accountability and ownership in a program leadership role. Benefits: • Competitive base salary • Equity awards based on experience, performance, and location

Lead and support operational programs, analyze data for improvements, and manage partner escalations to enhance partner experience and revenue. | 4+ years in operations or program management, strong communication skills, proficiency with business tools, and experience in resolving complex issues. | About the team The Zillow Preferred team drives partner-led growth by designing how high-performing real estate teams deliver more connected experiences for our shared customers. Business Operations is central to this mission, supporting daily program execution and advancing initiatives that improve partner experience, protect revenue, and enable scalable growth. The team blends operational excellence with program development, ensuring the Preferred program runs reliably today while continuously improving for the future. About the role As a Program Manager within Business Operations, you will balance program management with hands-on operational execution. You will own key program initiatives and play a critical role in supporting partner escalations, payment questions, and program compliance. Your work will directly impact partner experience, revenue protection, and the evolution of our business processes. You will collaborate across teams to turn operational insights into meaningful improvements that drive Zillow’s success. You Will Get To Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes. Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management. Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements. Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration. Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies. Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions. Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs. Bring a growth mindset toward AI - you’re curious, open to learning, and eager to share practical wins with your team. Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements. Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement. Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues. Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs. Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel). Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead large-scale, cross-functional initiatives to optimize business performance, develop policies, and mitigate risks, ensuring scalable and compliant operations. | Over 10 years of experience in strategy, business operations, analytics, or program management, with proven ability to lead complex initiatives and influence senior stakeholders. | About the team The Zillow Preferred team is at the heart of Zillow’s partner-led growth, designing how high-performing real estate teams deliver more connected experiences for our shared customers. Business Operations plays a pivotal role in advancing Zillow’s mission to build the future of integrated transactions by developing scalable programs, tools, and operational strategies that empower teams to operate efficiently and effectively. Our focus is on driving partner success, optimizing return on investment, and ensuring program policies and compliance scale with the business, while fostering cross-functional relationships to solve complex challenges and deliver high-impact solutions. About the role As Principal Program Manager, you will lead high-impact, cross-functional initiatives that protect revenue, ensure compliance, and enable the Preferred program to scale sustainably from strategy through execution. You will operate at the intersection of Product, Business Operations, Legal, Finance, and GTM teams, managing initiatives where execution quality directly impacts revenue integrity, regulatory posture, and long-term program scalability. This role requires a hypothesis-driven approach to problem solving, the ability to connect diverse inputs to identify opportunities, and clear communication of tradeoffs at the leadership level. Success is achieved through collaborative influence, strong partnerships, analytical rigor, and translating strategy into operational reality. You Will Get To Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing. Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts. Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept. Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language. Proactively identify, evaluate, and mitigate revenue and programmatic risks. Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt. Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 10+ years of experience in strategy, business operations, analytics, or program management, with a track record of driving measurable business impact. Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams. Proven ability to break down complex, ambiguous problems, identify root causes, and deliver data-informed insights and innovative solutions. Experience leading business integration across Product, Legal, Finance, GTM, and Operations, aligning strategies, policies, processes, and systems for enterprise-scale execution and risk management. Skilled in cross-functional leadership, influencing without authority, navigating complex decision-making, and managing senior stakeholder relationships. Demonstrated success leading large, sophisticated cross-functional initiatives while balancing competing priorities in a fast-paced environment. Strong communication and presentation skills, with the ability to clearly articulate trade-offs, recommendations, and outcomes to diverse audiences. Highly proficient in modern project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead high-impact, cross-functional initiatives to optimize business performance, drive alignment, and deliver scalable solutions. | 6+ years in strategy, business operations, analytics, or program management with experience in designing workflows, leveraging automation, and influencing senior stakeholders. | About the team The Zillow Preferred team drives partner-led growth by designing how high-performing real estate teams deliver seamless experiences for our customers. Business Operations is central to this mission, building scalable programs, tools, and strategies that empower teams to operate efficiently and effectively, while fostering cross-functional collaboration to solve complex challenges and deliver impactful solutions. About the role As a Senior Program Manager, you will lead high-impact, cross-functional initiatives that protect revenue, uphold standards, and enable the Preferred program to scale. You will translate complex business problems into actionable programs, drive alignment across teams, and deliver solutions from strategy through execution—helping shape the future of integrated transactions at Zillow. You Will Get To Identify, validate, and implement strategic solutions to optimize business performance through analysis, research, and testing. Lead complex, cross-functional projects from concept to execution, including defining scope, managing workstreams, and driving alignment through clear communication. Drive business integration across Product, Legal, Finance, GTM, and Operations to ensure cohesive and scalable program delivery. Deliver data-driven recommendations and execution plans by leading analyses and translating findings into actionable steps. Operationalize payment and compliance policies in partnership with legal and compliance teams, ensuring alignment with business objectives and regulatory requirements. Own initiatives to reduce payment risk, address outstanding payments, and mitigate bad debt through improved policies and controls. Partner with Product and cross-functional teams to implement new features and process improvements, supporting rollout planning and adoption. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 6+ years of experience in strategy, business operations, analytics, or program management, with a track record of delivering measurable business impact. Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams. Proven ability to break down complex problems, identify root causes, and develop data-driven solutions aligned with business goals. Experience translating business and operational needs into clear, actionable product requirements. Strong influencing skills, with the ability to navigate complex decision-making and manage relationships with senior stakeholders. Demonstrated success leading multi-workstream initiatives and balancing competing priorities in a fast-paced environment. Excellent communication and presentation skills, able to clearly articulate trade-offs and recommendations to diverse audiences. Ownership mindset with comfort operating in ambiguity, exercising sound judgment, and a strong bias toward action. Highly proficient in project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and execute multi-channel demand generation and account-based marketing campaigns to drive growth and revenue. | 10+ years in B2B growth or revenue marketing, expertise in demand generation, ABM, SaaS/tech experience, and proven success in revenue outcomes. | About the team As a Growth Marketing leader on the Agent Marketing team, you’ll help real estate agents unlock the full value of Zillow’s products and services so they can grow their businesses with confidence. This team is essential to the success of Zillow’s agent ecosystem, and the B2B Growth Marketing leader will shape how we attract, empower, and elevate the top agents who drive our business forward. About the role The Director of B2B Growth Marketing will shape the growth engine for our most valuable customers, defining how they discover, adopt, and scale our products. This is a rare opportunity to build a high-impact marketing function from the ground up and influence both product direction and revenue strategy. You will get to Own the growth engine by designing and executing multi-channel demand generation campaigns that target, engage, and convert our highest-value Ideal Customer Profile and strategic accounts. Build and scale an advanced Account-Based Marketing (ABM) practice that includes account prioritization, personalized campaigns, intent-driven outreach, executive-level engagement, and cross-functional orchestration with sales and customer success. Elevate B2B growth beyond traditional demand generation by infusing creativity and innovation into B2B growth - concepting and piloting standout go-to-market ideas across channels, storytelling, experiences, and engagement models that cut through the noise and capture the attention of high-performing agents and teams. Drive post-acquisition adoption and expansion campaigns (onboarding, nurture, upsell, cross-sell) that accelerate product activation, value realization for customers, and long-term usage within our strategic customers. Develop and manage key performance metrics across the acquisition funnel and customer engagement journey, and continuously optimize campaigns based on data, insights,s and ROI. Partner closely with Sales, Customer Success, and Sales Operations to ensure seamless lead handoff, pipeline acceleration, and adoption/usage of our products within acquired accounts. Lead and mentor a high-performing team focused on strategic account B2B acquisition & adoption, fostering a test-and-learn culture, rigorous experimentation, and strong cross-team collaboration. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $187,500.00 - $299,500.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $178,100.00 - $284,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 10+ years experience leading B2B growth or revenue marketing function for enterprise/top-tier accounts (especially SaaS/technology), including demand generation and account-based marketing. Strong experience with account-based marketing strategies and executing campaigns tailored to specific accounts/personas. Creative growth thinker who challenges standard B2B approaches and combines original ideas with data to unlock new ways of engaging and influencing high-performing agents Proven success driving revenue outcomes for SaaS companies Deep expertise in demand generation tools, metrics, and full-funnel performance measurement. Solid ability to collaborate with our frontline teams to align marketing efforts with business goals and customer success. Experience running experiments (A/B testing, funnel optimization), and translating insights into action. Excellent communication and leadership skills; ability to build, lead, and inspire a cross-functional team. Experience working in a dynamic, growth-oriented environment — comfortable balancing strategic thinking and hands-on execution. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Translate quality data into insights, identify trends, and collaborate with cross-functional teams to improve customer experience and operational efficiency. | 3-5+ years in CX operations or quality management, proficiency with contact center metrics, and experience with AI-powered QA tools and sentiment analytics. | About the team The Quality Programs team is in a pivotal stage of evolution, and this is an opportunity to join us on the ground floor. While we remain a highly collaborative group dedicated to providing a 6-star experience, we are actively building a proactive quality framework by blending scalable AI technology with our deep expertise in human insight. As an early member of this transformation, your role is to be both a user and an architect of our new systems. You will play a crucial role in shaping our transition from traditional call audits to 100% interaction monitoring. Your hands-on feedback will directly influence the design and refinement of our AI-powered tools, ensuring they effectively analyze data trends, understand customer sentiment, and generate actionable coaching and feedback for our business partners. If you are excited to help build the future of quality assurance, your work here will be foundational in empowering our frontline teams, product partners, and customer experience programs to succeed. About the role Quality Programs is seeking a Senior Quality Insights Manager who acts as the strategic link between intelligent QA data and business transformation. You will synthesize outputs from the quality data, identify trends, and translate insights into compelling stories that move stakeholders to act. Your influence will drive systemic improvements in experience, performance, and process at the line-of-business level and across the enterprise. This is a strategic, externally-facing role that combines quality domain expertise with business storytelling and stakeholder management. You Will Get To Translate data from quality analysts, sentiment specialists, and AI monitoring systems into clear, business-ready narratives. Identify macro trends, recurring pain points, or areas of opportunity within customer interactions to ensure alignment between quality, training, performance management, and business priorities. Partner with Product, Legal, Marketing, and Ops to turn insights into experience and process improvements. Serve as the dedicated voice of Quality for multiple business lines and lead stakeholder meetings, QBRs, and program readouts to present quality intelligence trends and customer sentiment. Advocate for the customer experience using complex data and empathetic framing. Integrate interaction monitoring results with CSAT, social listening, reviews, and other data sources. Coordinate pilot programs, process audits, or policy reviews informed by QI data; and track the implementation of QI-derived initiatives and report on impact to leadership Support the design and refresh of quality scorecards and evaluation frameworks. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $76,200.00 - $121,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $72,500.00 - $115,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 3–5+ years in CX operations, quality management, or program leadership in a dynamic environment. Proven experience synthesizing data into actionable insights or business recommendations. High fluency with contact center metrics (CSAT, NPS, QA scores, escalation trends). Strong facilitation, presentation, and executive storytelling skills. Experience working cross-functionally with Ops, Product, and/or Vendor Management teams. Familiarity with AI-powered QA tools (NiCE, Maestro, and LorisAI) and sentiment analytics. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences Preferred Experience managing QA vendors or large-scale support programs. Background in strategic consulting, customer insights, or VoC research. Tableau or Looker experience is a plus. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead sourcing strategies for Shared Services categories, influence executive decisions, and manage supplier relationships. | 7+ years of experience in strategic sourcing or procurement, with proven leadership in high-impact categories and strong negotiation skills. | About the team The Procurement and Finance Services team at Zillow partners with business units across the company to deliver strategic sourcing solutions that drive value, innovation, and operational excellence. We collaborate closely with executive leadership and cross-functional teams to ensure our sourcing strategies align with Zillow’s business goals and support the company’s growth and competitive advantage. About the role As a Senior Strategic Sourcing Manager, you will play a critical, consultative role in shaping and executing sourcing strategies for high-impact Shared Services categories. You will serve as a trusted advisor to VP+ stakeholders, leading complex negotiations, influencing strategic decisions, and managing enterprise-level supplier relationships. Your work will directly support People, Finance, Legal, and other Shared Services organizations, including People Technology and adjacent enterprise platforms. Through executive-level engagement, data-driven insights, and strong supplier governance, you will drive measurable cost savings, supplier innovation, and risk mitigation, positioning Zillow as a leader in strategic sourcing. You Will Get To Lead the development and execution of sourcing strategies for high-impact Shared Services categories, including People/HR, Finance, Legal, and supporting enterprise technology platforms, managing significant spend and strategic supplier relationships. Act as a strategic sourcing consultant to VP+ business leaders, influencing supplier strategy, operating models, and investment decisions through strong executive presence and business acumen. Lead complex contract negotiations and facilitate cross-functional collaboration with Legal, Finance, Technology, and business leadership to deliver successful, scalable partnerships. Own end-to-end sourcing projects and events (e.g., RFx, negotiations, contracting) for enterprise technology and professional services, ensuring alignment with company objectives, budgets, and risk tolerance. Build and maintain strong, long-term supplier relationships that encourage innovation, continuous improvement, and optimized value while managing enterprise risk. Lead Executive Business Reviews (EBRs), facilitate the Score carding process with strategic suppliers, including agenda setting, performance evaluation, roadmap alignment, and follow-through on outcomes. Develop and manage supplier score carding, performance metrics, and governance models to track supplier health, value realization, and continuous improvement. Analyze complex supplier, spend, and market data to identify cost savings opportunities, optimization strategies, and areas for supplier-led innovation. Champion best practices in supplier management, sourcing processes, and sustainability initiatives across the Shared Services portfolio. Mentor and support junior team members, providing guidance on complex negotiations, sourcing strategies, and stakeholder management. Present sourcing strategies, recommendations, performance insights, and progress updates to senior and executive leadership to drive informed decision-making This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 7+ years of progressively responsible experience in strategic sourcing or procurement, with direct ownership of high-impact Shared Services categories such as People/HR, Finance, and Legal, including enterprise technology and complex professional services. Demonstrated experience leading end-to-end sourcing strategy (not just execution) for Shared Services and People/HR Technology, including HCM, ATS, payroll, benefits administration, learning platforms, and adjacent Finance or Legal technologies. Proven ability to operate as a trusted, consultative advisor to VP+ stakeholders, influencing supplier strategy, operating models, and investment decisions through strong executive presence and business judgment. Established track record of personally leading executive-level presentations and Executive Business Reviews (EBRs) and Scorecards with strategic suppliers, including agenda ownership, performance evaluation, and driving outcomes. Demonstrated success owning and negotiating large, complex sourcing initiatives with significant spend and executive visibility, including multi-year agreements and enterprise-wide impact. Experience designing and leading supplier governance models, including scorecarding, performance management, and continuous improvement programs across strategic suppliers. Strong proficiency with sourcing and contract management platforms (e.g., ZIP, Ironclad) and advanced analytical capability using Excel, Tableau, or PowerBI to support executive decision-making. Comfortable operating with ambiguity and limited direction, able to independently set strategy, prioritize work, and drive results in a fast-paced environment. Bachelor’s degree or equivalent experience in a relevant field; preferred certifications include Lean Six Sigma, PMP, CSP, CPSM, or similar. Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Drive federal government relations strategies, build bipartisan relationships, and translate complex policy issues into actionable guidance to support Zillow's mission. | 5-7 years of federal government relations experience, strong relationship-building skills with policymakers, knowledge of housing, finance, and technology policy issues, and excellent communication skills. | About the team The Government and Community Relations team operates at the intersection of policy, industry, and product, advancing Zillow’s mission to transform the home buying, renting, and financing experience. We engage with policymakers, regulators, consumer advocates, and industry stakeholders to pursue effective policy solutions, enable innovative products, and build partnerships that enhance affordability, ease, and security across the home journey. About the role As a Federal Government Relations Manager based in the Washington, D.C. region, you will play a key role in shaping Zillow’s engagement with federal policymakers and industry leaders. You will help drive advocacy strategies, cultivate bipartisan relationships, and translate complex policy issues into actionable guidance. Your work will directly impact Zillow’s ability to innovate and deliver solutions that make home a reality for more people. You Will Get To Execute proactive government relations strategies to advance Zillow’s mission at the federal level on key issues such as housing, financial services, competition policy, the digital economy, and technology/AI. Build and maintain trusted relationships with the executive branch, Congress, trade associations, and other stakeholders. Enhance Zillow’s presence in D.C. by maintaining high visibility on Capitol Hill and gathering critical information to inform internal strategy. Collaborate across Zillow teams to pursue policy solutions, enable innovative products, and build strategic partnerships. Direct and coordinate the efforts of outside federal contract lobbying consultants. Travel as needed (approximately 10–20%) to meet with policymakers, attend conferences, and participate in team meetings. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor’s degree and 5–7 years of experience in federal government relations, including direct lobbying and bipartisan relationship building with the executive branch, Congress, trade associations, or in-house/consulting government relations. Working knowledge of housing, consumer finance, digital economy, and technology policy issues. Ability to quickly learn new issues, think strategically, and operate with discretion in external engagement. Excellent verbal and written communication skills, with a track record of translating complex policy and technical issues into clear narratives for diverse audiences. Strong analytical skills, attention to detail, and the ability to adapt and multitask in a fast-paced environment. Demonstrated relationship-building and collaboration skills across cross-functional teams. Knowledge of political dynamics and legislative processes, with the ability to connect political realities to business objectives. Adaptability to innovation, change, and company growth. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop a national sales team, drive sales growth, and foster client relationships in the real estate rental market. | 2+ years of sales leadership experience, strong communication skills, CRM proficiency, and ability to manage a sales team in a fast-paced environment. | About the team This is a great opportunity to join an innovative company at a time of amazing growth. We are a team of high-energy individuals committed to helping Zillow Group users make smarter decisions about buying, renting, owning and selling homes. Specifically, the multifamily Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. About the role The Rentals business operates in a very collaborative environment, working together to provide the best client experience in the industry. At all levels, we work hard, roll up our sleeves, dig in and get work done. We are looking for a Sales Manager who can help us exponentially grow the Rentals marketplace. This role is responsible for the overall performance of a dynamic sales team working with large, Major Market partners. A key focus will be on coaching a team to high sales productivity while fostering deep, meaningful, and long-term client partnerships. You Will Get To: Own, develop, and lead all aspects of a national sales team including strategy, personnel development, client relationships, sales production, reporting, etc Drive industry and local market knowledge initiatives to empower sales team with relevant insights and strategies for expanding market share and account footprint Focus on implementation of consistent and high-quality sales output; excited to get into the details, roll up sleeves, and push improvement through ongoing iteration Monitor and continuously improve metrics focused on revenue, sales velocity and closing ratios Facilitate process standardization including, but not limited to, activity metrics, sales process, and operational cadence Improve retention and client loyalty through consistent, thoughtful and data driven coaching Excellent at leading teams through change in a hyper-growth environment. Grow and develop a sales culture with a focus towards a growth mindset Obsessed toward our sales team’s employee satisfaction, leads a team passionate about positivity and continual improvement, is not afraid to set big goals and has the leadership skills to align focus to achieve them Ability to create and foster a dynamic and growth oriented team environment virtually or in-person Be an effective partner with other internal teams such as billing, operations, finance, product, marketing and more Effectively communicates ZG Rental’s value proposition through presentations, industry events, executive meetings, and sales proposals to upscale the team, meetings and opportunities This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $100,900.00 - $161,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $95,900.00 - $153,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location. Who you are 2+ years of sales leadership experience, including implementation and ongoing management of goal setting, accountability metrics, and pipeline management Consistent track record in meeting and exceeding sales goals in a growth and retention model Ability to lead through ambiguity and in an ever-evolving, fast-paced environment Excel at coaching sales teams on handling a complex sales process that may include multiple decision makers and influencers Strong presentation skills, influencing multiple levels within an organization, including at the C-level, with outstanding communication skills, both oral and written Strong working knowledge of CRM software – preferably Salesforce Available to travel up to 50% to meet with industry decision makers in corporate marketing, as well as at divisional and national levels Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward–together.

Lead and develop automation workflows and AI solutions to improve legal and compliance operations, collaborating with cross-functional teams. | Extensive experience in data operations, automation, and AI, with proficiency in relevant tools and platforms, and ability to communicate complex technical concepts to non-technical stakeholders. | About the team Zillow’s Legal & Compliance (L&C) Operations team empowers the department with innovative tools and resources, driving efficiency and effectiveness across Legal & Compliance. The team values new ideas and creative approaches, working collaboratively to deliver solutions that support Zillow’s mission. About the role As a Data & AI Operations Manager, you will own and drive how Legal & Compliance leverages data and automation. Your work will directly impact the speed, quality, and reliability of our processes, enabling teams to make better decisions and focus on high-value work. You will collaborate with stakeholders across Legal & Compliance, Operations, Data Engineering, and AI Engineering to prioritize opportunities, define success metrics, and deliver production-grade capabilities with measurable impact. You Will Get To • Lead stakeholders through process mapping and operational improvement, prioritizing opportunities for automation and analytics based on impact, risk, and feasibility • Own the design, build, and iteration of low-code and AI-enabled workflows using tools such as n8n (a low-code automation platform), Zapier, and OpenAI Agent Builder. • Translate business needs into reliable, production-grade automations, including exception handling and human-in-the-loop checkpoints. • Develop and maintain evaluation sets, define quality thresholds, and run A/B tests to measure AI workflow performance. • Integrate automation into dashboards and reporting, ensuring trusted, timely, and well-governed data is available to the right teams. • Track and communicate the impact of automation and AI solutions on cycle time, accuracy, cost, efficiency, and risk turning results into insights and recommendations for senior stakeholders. • Continuously assess new and existing applications and SaaS platforms to identify embedded or emerging AI capabilities. • Lead pilots and proofs of value for new workflows or AI capabilities, defining success criteria upfront and incorporating stakeholder feedback into go-forward decisions. • Provide training and enablement to Legal & Compliance teams, driving adoption and ongoing improvement. • Partner with the Compliance Training team to create and incorporate AI use case specific policies and procedures into required learning programs. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $118,600.00 - $189,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $112,700.00 - $179,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are • 7+ years of experience in data operations, analytics, legal operations, or a related field, with hands-on experience designing, owning and scaling automated workflows. • Proficient with low-code automation tools (e.g., Zapier, n8n) and integrating APIs and webhooks, with demonstrated ability to build reliable, supportable solutions. • Experience working with AI platforms (e.g., ChatGPT Enterprise or similar large language models), including prompt design and evaluation. • Familiarity with relational and semi-structured data models and the ability to translate data into decisions and prioritization; experience writing SQL and with data platforms such as Databricks is a plus. • Experience with data integration tools (e.g., Airbyte), including handling schema changes and coordinating with data engineering. • Familiarity with Git-based version control (e.g., GitLab) for managing low-code assets and approvals. • Ability to communicate complex technical concepts clearly to legal and business stakeholders. • Strong understanding of governance, privacy, and security principles, especially regarding PII and responsible AI use, and demonstrated judgment in balancing innovation with controls • Proven ability to plan and execute initiatives independently in a fast-paced environment, including end-to-end ownership from discovery through delivery and adoption. • Excellent collaboration and communication skills, with a solution-oriented mindset and the ability to influence outcomes across functions without direct authority. Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.