ZILLION TECHNOLOGIES, INC

Lead advanced troubleshooting and incident management using monitoring platforms like SolarWinds. | 5-7+ years IT operations experience with strong SolarWinds knowledge and excellent communication skills. | Job Title: Senior Technology Operations Center TOC Analyst Location: Fully Remote Work Schedule: Monday - Friday: - 8:30 AM - 5:30 PM, 1 hour lunch Assignment Description: The Tier 3 - Senior TOC Analyst serves as the highest-level technical escalation point within the Technology Operations Center. The role focuses on advanced troubleshooting, serves as primary incident manager during declared events, and optimizes monitoring capabilities, with specific emphasis on SolarWinds for proactive detection and resolution. Assignment Accountabilities: • Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds, ThousandEyes, etc. • Lead technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics. • Tune monitoring alert thresholds, dashboards, service maps, and suppression logic. • Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms. • Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation. • Coordination with Infrastructure, Cloud, Network, and App teams. • Coordination with Business Units for new application alerting implementation/discovery. • Provide guidance and mentorship to Tier 1 and Tier 2 analysts. • Support DR exercises and validate monitoring readiness using SolarWinds insights. Organizational Relationship: This assignment reports to the Technology Operations Center Manager. Qualifications Education & Experience: • 5-7+ years of IT operations or TOC/NOC experience. • Strong hands-on SolarWinds experience (NPM, NTA, SAM, or related modules). • Deep technical knowledge across servers, networks, cloud, virtualization. • Excellent communication, troubleshooting, and incident leadership skills. Preferred: • Banking experience. • Certifications: ITIL v4, CCNA, Network+, SolarWinds SCP. • Scripting/automation experience. • Familiarity with SIEM and security event correlation. Knowledge & Skills: Expert troubleshooting ability, calm under pressure, strong documentation skills, collaborative communication. • Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers. • Broad technical foundation, including an in-depth knowledge of monitoring tools such as SolarWInds and ThousandEyes, bank applications. • Strong documentation skills and attention to detail. • Creative thinking and problem solving. • Ability to handle multiple tasks and meet deadlines.

Facilitate Agile ceremonies, remove impediments, coach teams, and collaborate with stakeholders to ensure Agile principles and continuous improvement. | 2-4 years leading Agile teams, Scrum Master or PMI-ACP certification, proficiency with Agile tools, strong communication and facilitation skills. | US CITIZENS / Green Card Holders / EAD Green Card Holders ONLY NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - 703-955-1070 Email: saakshi(at)zilliontechnologies(dot)com // 7039551070 Scrum Master Duration: Long Term Ongoing Project with NO end Date Direct banking Client Rate : $$ Best Rates Available $$ Hybrid Role - 2 days a week onsite in Vienna, VA // 3 Days fully remote US CITIZENS / Green Card Holders / EAD Green card / H4 EAD CARD HOLDERS Job Description: The Scrum Master II is a dedicated Agile leader responsible for enabling team success through effective Scrum practices. This role facilitates Agile ceremonies, removes impediments, shields the team from distractions, and fosters continuous improvement. The Scrum Master partners with stakeholders to ensure Agile principles are applied consistently, driving team performance and project outcomes. This position supports moderately complex projects with minimal supervision, applying Agile methodologies to deliver value. A solid understanding of the business, products, and operating environment is essential to guide teams effectively. • ***Role Responsibilities**** ?Champion Agile values and Scrum practices to foster high-performing, self-organizing teams. ?Facilitate Scrum ceremonies and ensure alignment with Program Increment (PI) objectives and evolving business priorities. ?Remove impediments and drive continuous improvement in team delivery, quality, and velocity. ?Collaborate across teams and with Agile Coaches to ensure delivery roadmaps are sustainable and aligned with strategic goals. ?Build strong relationships across functions and leadership levels to support transparency, alignment, and shared ownership. ?Promote a culture of psychological safety, learning, and inclusive collaboration. ?Guide teams in applying the most effective Agile frameworks and scaling practices. ?Use data-driven insights to improve team performance and delivery predictability. ?Support cross-team coordination and dependency management within Agile Release Trains or portfolios. ?Advocate for Agile maturity and coach teams through change and transformation. ?Ensure team execution aligns with organizational and digital strategy. • ***Qualifications**** ?2–4 years of experience leading Agile teams or projects. ?Certified Scrum Master (CSM) and/or PMI-ACP certification. ?Proven experience supporting multiple Agile teams simultaneously. ?Strong knowledge of Agile principles, Scrum, Kanban, and scaling frameworks (e.g. SAFe). ?Skilled in facilitation, conflict resolution, and team coaching. ?Proficient in Agile tools such as Azure DevOps, Jira, or Rally. ?Strong communication skills—verbal, written, and visual. ?Ability to influence and build relationships across teams and leadership levels. ?Skilled in data analysis, reporting, and performance metrics. ?Experience in strategic planning and execution alignment. ?Ability to manage multiple priorities and deadlines with sound judgment and discretion. Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070 Thanks, Saakshi Sahni Zillion Technologies Inc. Director - Talent Acquisition Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070