ZeroFox

Lead global platform engineering and takedown support teams, while partnering with Product and Engineering to turn recurring customer issues into roadmap improvements. | Requires 7+ years in technical support or configuration, leadership of Tier 3 teams, hands-on SaaS platform maintenance, and a record of improving support programs with data-driven processes. | You'll lead the global Platform Engineering and Takedown Support teams, the Tier 3 group that handles complex platform configuration and takedown work for every ZeroFox customer type. Your job is to make that team fast, consistent, and respected: you own the playbooks, the escalation paths into Tier 3, and the standard everyone is held to, and you partner with Customer Success, Product, and Engineering so recurring customer problems turn into roadmap items instead of repeat tickets. You'll also be the person who picks up the phone when an engagement gets difficult. That means joining or leading customer escalation calls, staying calm while others aren't, and turning a rough situation into a recovered relationship. You'll work closely with the VP of Customer Support and senior CS leadership, bring data to every process recommendation, and use AI tools like Claude to put the right information in front of your team so hard problems get solved faster. In your first 90 days, you'd be expected to get hands-on with the platform to expert level, meet every member of both teams, map the current escalation paths and find the biggest bottleneck, and bring your first data-backed process recommendation to the VP of Customer Support. The Reality You'll thrive here if... You've run a Tier 3 or configuration support team, ideally across time zones, and you can describe what you changed that made it better You can get on a customer escalation call, take the heat, and leave with a plan everyone believes You pull the data before you form an opinion, and you can show a VP why a process should change You get restless with "good enough" and would rather fix the workflow than work around it You're already using AI tools to speed up analysis and support work, and you want to push that further across a team You coach people. You've helped a strong individual contributor grow into a better teammate, and you hold the standard even when it's uncomfortable You keep bringing Product and Engineering the same evidence until a recurring defect moves up the list You can lead a team across time zones without being online around the clock yourself, and you build handoffs so nothing falls through You want to know how the platform actually works, down to configuration and takedown mechanics The Toolkit You'll need to bring... 7+ years in support, configuration, or a closely related function, including leading Tier 3 or similar technical support teams Experience managing globally distributed teams Hands-on experience with SaaS platform configuration and maintenance for enterprise organizations A track record of building and improving a support program, with process at the center Proven ability to work with Product and Engineering and move roadmap and defect priorities Clear written and verbal communication for internal teams, executives, and customers, plus willingness to travel up to 10% The Other Stuff Total compensation: $120,000 to $145,000 Comprehensive health, dental, and vision (Cigna) 401(k) with 3% match, 100% immediately vested, no cliff HSA with quarterly company contributions Generous time off Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic. Use of AI in Recruiting We use artificial intelligence tools to help with the initial sorting of applications. These tools are not used to make final hiring decisions. Every hiring decision is made by people.

Lead website strategy, SEO, content development, web development oversight, and team management for digital experience. | 8+ years in content, SEO, or digital marketing with experience owning a company website and managing a small cross-functional team. | ZeroFox is the solution to discover, validate, and disrupt external cyber threats before they harm revenue or reputation. Our unified platform fuses Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection and Physical Security Intelligence. Trusted globally, ZeroFox delivers actionable intelligence to stay ahead of what's next and defend your world. This role owns the website as a product and content as a growth channel. Strategy, SEO/GEO, and development sit under one accountable lead instead of splitting across separate owners. You'll direct the content writer, web developer, and designer as your execution team, and partner closely with Marketing Intelligence & Ops to keep content and web performance tied to pipeline, not just traffic. Key Responsibilities • Website strategy: Own the site as a conversion and narrative asset. Information architecture, page strategy, and roadmap prioritization, not just maintenance requests. • SEO & GEO: Own organic search performance and how ZeroFox content surfaces in AI answer engines (ChatGPT, Perplexity, Gemini) as those become real discovery channels alongside traditional search. • Content development: Set content strategy and editorial priorities across the site, blog, and gated assets. Direct the content writer's output against that strategy. • Web development oversight: Direct the web developer's priorities: page builds, technical SEO fixes, site performance. Translate business priorities into a build queue. • Design coordination: Direct the designer's priorities for web and content assets, and coordinate with the separate Creative function so brand visual standards don't drift apart. • Data partnership: Work with Marketing Intelligence & Ops to instrument the site and content properly. This role owns the strategy and roadmap; Ops owns the underlying data infrastructure and attribution. • Leadership: Full people management accountability for the content writer, web developer, and designer: priorities, growth, and performance. What Success Looks Like • Organic traffic and ranking performance on category and product terms • Visibility and citation rate in AI answer engines (GEO) • Content and web assisted pipeline, tracked jointly with Marketing Intelligence & Ops • Site conversion rate on key journeys, not just traffic volume • On time delivery against the web development roadmap What You Bring • 8+ years in content, SEO, or digital marketing, with direct experience owning a company website as a strategic asset • Working knowledge of technical SEO and emerging GEO practices • Comfortable directing a developer's priorities without being one. Enough technical fluency to scope work and push back on timelines credibly • Experience managing a small cross functional team (writer, developer, designer) • Cybersecurity, SaaS, or B2B tech background preferred Scope This role owns content, SEO/GEO, and web strategy end to end. It does not own PR or media relations. That gap stays open separately and isn't absorbed by this hire. Benefits • Compensation $175,000 - $190,000 • Community-driven culture with employee events • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About Us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Lead website strategy, SEO/GEO, content development, web development oversight, design coordination, data partnership, and team leadership. | 8+ years in content, SEO, or digital marketing with experience owning company website strategy and managing small cross-functional teams. | ZeroFox is the solution to discover, validate, and disrupt external cyber threats before they harm revenue or reputation. Our unified platform fuses Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection and Physical Security Intelligence. Trusted globally, ZeroFox delivers actionable intelligence to stay ahead of what's next and defend your world. This role owns the website as a product and content as a growth channel. Strategy, SEO/GEO, and development sit under one accountable lead instead of splitting across separate owners. You'll direct the content writer, web developer, and designer as your execution team, and partner closely with Marketing Intelligence & Ops to keep content and web performance tied to pipeline, not just traffic. Key Responsibilities • Website strategy: Own the site as a conversion and narrative asset. Information architecture, page strategy, and roadmap prioritization, not just maintenance requests. • SEO & GEO: Own organic search performance and how ZeroFox content surfaces in AI answer engines (ChatGPT, Perplexity, Gemini) as those become real discovery channels alongside traditional search. • Content development: Set content strategy and editorial priorities across the site, blog, and gated assets. Direct the content writer's output against that strategy. • Web development oversight: Direct the web developer's priorities: page builds, technical SEO fixes, site performance. Translate business priorities into a build queue. • Design coordination: Direct the designer's priorities for web and content assets, and coordinate with the separate Creative function so brand visual standards don't drift apart. • Data partnership: Work with Marketing Intelligence & Ops to instrument the site and content properly. This role owns the strategy and roadmap; Ops owns the underlying data infrastructure and attribution. • Leadership: Full people management accountability for the content writer, web developer, and designer: priorities, growth, and performance. What Success Looks Like • Organic traffic and ranking performance on category and product terms • Visibility and citation rate in AI answer engines (GEO) • Content and web assisted pipeline, tracked jointly with Marketing Intelligence & Ops • Site conversion rate on key journeys, not just traffic volume • On time delivery against the web development roadmap What You Bring • 8+ years in content, SEO, or digital marketing, with direct experience owning a company website as a strategic asset • Working knowledge of technical SEO and emerging GEO practices • Comfortable directing a developer's priorities without being one. Enough technical fluency to scope work and push back on timelines credibly • Experience managing a small cross functional team (writer, developer, designer) • Cybersecurity, SaaS, or B2B tech background preferred Scope This role owns content, SEO/GEO, and web strategy end to end. It does not own PR or media relations. That gap stays open separately and isn't absorbed by this hire. Benefits • Compensation $175,000 - $190,000 • Community-driven culture with employee events • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About Us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.