Zenoti

Owns net new revenue generation and manages a sales team to expand Zenoti's footprint in the mid-market segment. | 7+ years of SaaS sales leadership, proven track record in ARR growth, team development, and data-driven performance management. | Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Director of Sales – Mid-Market Location: North America Reports to: VP - GTM Department: GTM/Sales Work Type: Remote (United States) About Zenoti Zenoti powers the world’s leading beauty, wellness, and fitness brands — helping them grow, delight their guests, and run their businesses effortlessly. Our platform combines SaaS, payments, and AI-driven innovation to help operators scale profitably and deliver exceptional guest experiences. We are seeking a proven Director of Sales, Mid-Market, to lead new customer acquisition across our fastest-growing segment. Role Overview The Director of Sales, Mid-Market owns net new revenue generation for businesses ranging from single-location and multi-location brands with up to 20 locations. This leader will manage and develop a team of 6–8 Account Executives responsible for expanding Zenoti’s footprint. This leader will balance people leadership, pipeline rigor, and deal execution, ensuring the team consistently sells on value, ROI, and business impact. Key Responsibilities Own mid-market new ARR Drive predictable pipeline generation, progression, and close rates. Maintain strong forecast accuracy and proactive risk management. Lead and Develop a High-Performance Sales Team Recruit, onboard, coach, and retain top mid-market SaaS sales talent. Build a culture of accountability, coaching, and continuous improvement. Execute Challenger sales methodology and value-led selling Coach reps to sell on ROI, outcomes, and long-term value, not features or price. Inspect deals for quality, customer fit, and executive alignment. Drive Sales Operating Excellence Partner with Revenue Operations to ensure clean CRM hygiene, accurate reporting, and strong pipeline visibility. Lead weekly pipeline reviews, forecast calls, and quarterly performance reviews. Use data to identify coaching needs, execution gaps, and scalable best practices. Qualifications 7+ years of SaaS sales leadership experience, with a proven track record of building and leading teams that deliver sustained net new ARR growth. Data-driven leader with a strong command of pipeline math, forecasting, and performance metrics. Track record of hiring, coaching, and developing high-performing sales teams. Executive presence and strong communication skills with both customers and internal leaders. Success in This Role Looks Like Consistent achievement (and outperformance) of mid-market ARR targets. A confident, well-coached sales team that accelerates deal velocity and win rates. Predictable pipeline generation and disciplined forecasting. Zenoti recognized by prospects as the leading strategic growth platform, not just a software vendor. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Converting leads, driving business plans, and managing customer relationships to increase sales and customer success. | Requires 8+ years in customer-facing technology sales, experience with SMB/Mid-market/Enterprise clients, and industry knowledge in wellness or SaaS. | Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Converting qualified leads generated by the Inside Sales and SDR teams, and taking them to successful closure. Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, sdrs and customer success to own and drive this initiative Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems. Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. Upsell additional Zenoti products and services to existing customers. Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff What skills do I need? Experience in working with customers virtually. Some travel may be required. Experience working with small to mid-level sized companies Self-motivated and goal oriented. Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude. Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers Organizational and time management skills 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred. 8+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments. Knowledge of sales processes and adhering to such established processes. Account management and 360 problem solving Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry, and/or Fintech SaaS Sales is a BIG PLUS! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Manage customer success for VoIP products by driving adoption, solving problems, and collaborating across teams to ensure customer retention and growth. | Must have VoIP customer success experience, strong technical and analytical skills, executive presence, and ability to collaborate cross-functionally. | Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention. This role is focused on our VoIP product offerings and will span across all accounts that have subscriptions for these products. This will be a niche role in the organization working with a key owner as we mature the VoIP product offering post sale journey. Key Responsibilities • Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success. • Product Expertise: Become a subject matter expert in Zenoti's platform, proactively exploring features and functionalities to deliver maximum value to customers. • Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes. • Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities. • Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations. • Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement. • Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. Required Skills & Qualifications • VoIP Customer Success Experience: This is a must have skillset. You must have demonstrated operating in the body of knowledge for VoIP/telephony products. • Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti's product, with a proactive approach to learning. • Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions. • Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions. • Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change. • EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy. • Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals. • Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively. Preferred Qualifications • Experience in a SaaS, technology, or customer-facing role. • Background in the wellness, beauty, or fitness industries is a plus. • Proficiency in CRM tools and data analytics platforms. Why Join Zenoti? • Be part of a high-growth, innovative company transforming the beauty and wellness industry. • Work in a dynamic and collaborative environment with industry leaders. • Opportunities for professional growth, learning, and career advancement. If you're passionate about helping customers succeed, solving complex challenges, and driving impactful change, we'd love to hear from you! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.