ZenGRC

The Digital Marketing Design Specialist will lead creative development across digital and print, designing high-impact visuals and managing the website experience. They will also create and execute social media content to build brand awareness and drive engagement. | Candidates should have a bachelor's degree in a related field and 3-5 years of experience in digital marketing or visual design. A strong portfolio demonstrating creative and technical work is essential. | About ZenGRC! Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively. About the Role We’re looking for a Digital Marketing Design Specialist who combines exceptional creative talent with strong technical execution. This role is for someone who can tell stories through design, create beautiful, on-brand visuals, and has the developer skill set to bring them to life across web, social, and email platforms. You’ll be the creative force behind our go-to-market programs—designing high-impact visuals, managing our website experience, and developing HTML-based campaigns in Marketo that engage and convert. You’ll also create and execute social media content that builds brand awareness and drives engagement across digital channels. If you thrive at the intersection of creativity, code, and campaign strategy, this role offers the opportunity to shape how our brand is seen, felt, and experienced across every digital touchpoint. Key Focus Areas Brand, Visual Design, and Digital Storytelling Lead creative development across digital and print—designing campaign graphics, ads, emails, presentations, infographics, and event collateral. Shape and maintain a cohesive brand identity across all touchpoints, ensuring visual consistency and clarity of message. Translate marketing strategies and messages into high-impact visuals that inspire engagement and action. Use storytelling and design principles to strengthen emotional connection with prospects and customers. (Nice to have) Create short videos, motion graphics, or animations to support campaigns and social storytelling. Web Design & Development Manage and maintain the company’s WordPress website, ensuring alignment with brand, UX best practices, and technical performance. Build, update, and optimize pages using HTML/CSS (and light JavaScript when needed). Implement design updates, troubleshoot functionality, and collaborate with IT or vendors on technical issues. Ensure mobile responsiveness, accessibility, and SEO optimization across devices and browsers. Maintain and organize digital assets, photography, and videos to ensure accuracy and version control. Own the end-to-end production of email and landing page campaigns in Marketo—from design and build to QA, deployment, and reporting. Collaborate with marketing ops on data capture, UTMs, lists, and conversion tracking. Social Media Design & Execution Design and produce engaging visual content for social media, including static graphics, carousels, and animations. Publish, schedule, and monitor posts across platforms (primarily LinkedIn, and other relevant channels). Track performance metrics to optimize creative approaches and increase engagement. Stay current on social design trends, platform updates, and best practices for B2B brand storytelling. Qualifications Bachelor’s degree in Design, Marketing, Communications, Web Development, or related field. 3–5 years of experience in digital marketing, visual design, or front-end development roles. Strong portfolio demonstrating a blend of creative and technical work (web, landing pages, email design, campaign visuals, etc.). Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Canva. Hands-on experience with WordPress, HTML/CSS, and marketing automation platforms (Marketo strongly preferred). Experience creating and publishing social media content and familiarity with scheduling tools such as Buffer, Hootsuite, or Sprout Social. Understanding of UX/UI principles, responsive design, and conversion best practices. Strong attention to detail, organization, and ability to manage multiple projects simultaneously. Excellent collaboration and communication skills. Bonus: Experience with video editing, motion graphics, or multimedia production (e.g., Camtasia, Premiere Pro, After Effects). #LI-REMOTE Benefits (US-Based Employees) We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions Competitive salary and equity (we want everyone to be a stakeholder) Full benefits (medical, dental, vision, wellness offerings, etc.) Unlimited PTO, paid sick days, 11 holidays Collaborating with smart coworkers who put customers first Equal Employment Opportunity Statement We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.

Manage a portfolio of mid-market and enterprise customers to ensure satisfaction, retention, and value realization through strategic, consultative engagement and collaboration with internal teams. | 5+ years in customer success or related SaaS roles, strong technical aptitude with data-driven platforms, understanding of GRC frameworks, excellent communication, and a bachelor's degree; certifications like CISA or CISSP are a plus. | About ZenGRC! Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively. The Role As a Customer Success Manager (CSM), you’ll be the primary relationship owner and advocate for a portfolio of 30+ mid-market and enterprise customers. You’ll ensure long-term satisfaction, retention, and value realization across their lifecycle with ZenGRC. This is a strategic and consultative role—not an implementation role. You’ll collaborate closely with our Onboarding team to ensure a seamless handoff into steady-state management, then work to maximize customer success through proactive engagement, insights, and technical guidance. Because ZenGRC is a technical, data-driven product, success in this role requires strong technical acumen—you’ll need to understand how customers configure, integrate, and operationalize the platform to achieve their GRC goals. What You’ll Do Act as the trusted advisor and primary contact for a portfolio of 30+ customers. Build deep relationships with compliance, risk, security, and audit leaders. Partner with the Onboarding team to ensure successful customer transition and long-term adoption. Develop a strong understanding of each customer’s goals, workflows, and product setup to deliver measurable value. Monitor customer health, usage, and sentiment to identify risks early and proactively improve satisfaction and retention. Conduct executive business reviews (EBRs/QBRs) that highlight ROI, adoption trends, and future alignment. Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs and resolve challenges quickly. Drive renewals through trusted relationships, transparent communication, and demonstrated customer outcomes. Maintain detailed documentation, account plans, and customer insights within internal systems (CRM + CS platform). Contribute to evolving Customer Success playbooks, metrics, and retention strategies. What You Bring 5+ years in Customer Success, Account Management, or Client Services in a SaaS or technical product environment. Proven ability to manage 30+ customer relationships simultaneously, with strong retention results. Demonstrated technical aptitude—comfortable navigating data-driven platforms, integrations, and workflow logic. Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes. Excellent communication and presentation skills; can influence both technical users and executive stakeholders. Analytical and problem-solving mindset; able to turn data into insight and action. Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales). Bachelor’s degree required; CISA, CRISC, or CISSP certifications a plus. You’ll Thrive Here If You Are Empathetic, consultative, and customer-obsessed. Technically curious—you enjoy learning how complex tools solve real business problems. Organized, accountable, and skilled at balancing multiple priorities. Process-oriented with a bias toward continuous improvement. Motivated by helping customers achieve long-term success—not just short-term renewals. Why ZenGRC Join a mission-driven SaaS company reshaping how organizations approach GRC. Work directly with the VP of Customer Success and a high-performing team that strives for excellence in retention and customer outcomes. Collaborate on a technical, enterprise-grade platform that’s trusted by some of the world’s most recognized brands. Competitive pay, benefits, and opportunities for growth in a company that values autonomy and results. #LI-REMOTE Benefits (US-Based Employees) We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions Competitive salary and equity (we want everyone to be a stakeholder) Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.) Unlimited PTO, paid sick days, 11 holidays Collaborating with smart coworkers that put customers first Equal Employment Opportunity Statement We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.

Lead and transform the customer success organization to drive retention, expansion, and customer advocacy with a proactive, metrics-driven approach. | 10+ years in Customer Success with 5+ years in senior leadership, experience in B2B SaaS, proven turnaround of CS organizations, expertise with CS platforms, and preferably experience in security, compliance, or GRC. | About ZenGRC! Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively. Transform Customer Success Into Revenue Growth Are you a proven CS leader who's turned around struggling organizations and delivered measurable results? At ZenGRC, we're seeking an experienced Vice President of Customer Success who has a track record of building world-class customer success organizations. This isn't a role for someone looking to learn - we need a battle-tested leader who's done it before and can show the results. The Opportunity As our Vice President of Customer Success, you'll own the entire post-sales customer journey and be directly accountable for retention, expansion, and customer advocacy. You'll inherit a team ready for transformation and have the mandate to build a proactive, metrics-driven organization that becomes our competitive advantage. What makes this role unique: Proven impact opportunity - Transform our CS function from reactive to proactive, with full executive support Clear success metrics - Drive us from the current state to <5% annual churn and 110%+ net revenue retention Build your vision - Implement the playbooks, tools, and team structure you know works Direct revenue impact - Own a significant portion of the company's revenue through renewals and expansions Strategic seat at the table - Report directly to executive leadership and shape company strategy Your mission: Transform our CS organization into a proactive, data-driven revenue engine Build scalable systems that spot customer risks 4-6 months before they become churn Unite the company around customer success by aligning Sales, Product, and Support teams Develop a high-performing team that delivers measurable business outcomes for customers Drive revenue growth through systematic expansion and advocacy programs Create repeatable excellence with documented playbooks that scale across all segments What we need to see - Your proven track record: Reduced churn by 40%+ through early warning systems and proactive intervention Achieved 110%+ net revenue retention by focusing teams on customer business outcomes Scaled CS operations - implemented platforms that increased team capacity by 10x Built winning teams with <10% voluntary turnover while exceeding all targets Transformed reactive organizations into proactive ones, preventing 70%+ of escalations Delivered measurable ROI - can point to specific P&L impact from your initiatives Led through data - improved team productivity by 50%+ through metrics-based coaching Your experience includes: 10+ years in Customer Success with 5+ years in senior leadership roles Proven turnaround experience - you've fixed broken CS organizations before Track record at B2B SaaS companies with $10M-$20M ARR Experience with enterprise and mid-market segments Deep expertise with CS platforms (Gainsight, ChurnZero, etc.) Experience in security, compliance, or GRC sectors (strong plus) You are someone who: Thinks in systems and processes, not just relationships Makes decisions based on data, not gut feeling Builds teams that outlast your tenure Speaks fluently with C-suite executives about business outcomes Can articulate exactly how you've delivered results in previous roles Thrives on accountability and measuring impact Compensation: $200,000 total compensation package, including base salary, performance bonus, and equity #LI-REMOTE Benefits (US-Based Employees) We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions Competitive salary and equity (we want everyone to be a stakeholder) Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.) Unlimited PTO, paid sick days, 11 holidays Collaborating with smart coworkers that put customers first Equal Employment Opportunity Statement We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.

Manage customer portfolio to ensure adoption, retention, and renewal by acting as strategic and technical advisor, collaborating cross-functionally, and identifying expansion opportunities. | 3-5 years in Customer Success or Technical Account Management in SaaS, experience with risk, audit, or compliance platforms, understanding of GRC frameworks, strong communication and project management skills. | About ZenGRC! Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively. About the Role: At ZenGRC, our Technical Account Managers (TAMs) play a pivotal role in helping customers realize the full value of our platform while driving an exceptional post-sales experience that prioritizes retention, expansion, and advocacy. TAMs are strategic advisors who combine relationship management with the ability to navigate technical conversations, ensuring that customers, especially those in risk, audit, and compliance, drive meaningful outcomes throughout their journey with ZenGRC. This role is not about hands-on configuration or implementation work (we have a world-class Customer Solutions team for that). Instead, TAMs bridge the gap between business goals and technical capabilities, enabling customers to adopt and optimize ZenGRC with confidence. You’ll work closely with teams across Customer Support, Customer Solutions, Renewals, Product, and Engineering to deliver a unified customer experience anchored in measurable success. What You’ll Do Own the overall success and satisfaction of your customer portfolio—ensuring adoption, retention, and renewal outcomes. Serve as the primary strategic and technical point of contact for a portfolio of customers, building relationships and driving long-term satisfaction and retention. Partner with Customer Solutions Experts on onboarding plans and execution. Help customers translate their compliance, audit, or risk-related goals into actionable workflows using ZenGRC. Deliver a consistent cadence of value—whether through check-ins, roadmap reviews, or feature education. Guide customers through best practices, usage patterns, and onboarding milestones, working cross-functionally to resolve challenges. Build relationships with key customer stakeholders across Compliance, Risk, IT, and Security teams. Identify upsell and expansion opportunities, working alongside the Renewals Manager and product experts to grow ARR. Act as a voice of the customer internally by providing feedback to our Product and Engineering teams, influencing roadmap and prioritization. Monitor customer health signals and identify risks to proactively mitigate churn. What We’re Looking For 3–5 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles. Strong understanding of software adoption, stakeholder management, and technical enablement. Experience supporting risk, audit, or compliance-related SaaS platforms. Exposure to GRC tools or frameworks like SOC 2, ISO 27001, NIST, or HIPAA. Ability to explain complex concepts simply—especially around workflows, integrations, and use case alignment. Strategic thinker who is comfortable advising customers at multiple levels of seniority, including InfoSec and Compliance leaders. Strong organizational and project management skills; able to manage competing priorities and deadlines. Experience integrating AI into your daily work while consistently looking for ways to improve existing workflows. Comfortable discussing technical concepts like APIs, integrations, and automation workflows, and translating them into customer outcomes. Ability to manage multiple customer accounts, prioritize proactively, and drive strategic conversations with confidence. Cross-functional collaborator—able to partner effectively with Product, Support, and Revenue teams. Bonus Points For: Experience collaborating with or supporting technical teams on product feedback. Familiarity with tools like Jira, Salesforce, Pendo, Metabase, or other integration-heavy platforms. Experience in a high-growth, fast-paced SaaS environment. #LI-REMOTE Benefits (US-Based Employees) We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions Competitive salary and equity (we want everyone to be a stakeholder) Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.) Unlimited PTO, paid sick days, 11 holidays Collaborating with smart coworkers that put customers first Equal Employment Opportunity Statement We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.