Zello

Guide enterprise customers through onboarding, configure product integrations, and ensure successful adoption. | Experience with SaaS onboarding, technical fluency with APIs and integrations, strong communication skills, and project management ability. | IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. Zello connects the world’s frontline. Our push to talk platform turns smartphones and rugged devices into instant, secure communication tools for workers in retail, aviation, construction, logistics, manufacturing, and other frontline industries. As a Technical Onboarding Specialist, you will help new customers launch Zello successfully by translating their goals into clear onboarding plans, guiding them through configuration, and ensuring they see value quickly. You sit at the intersection of product, technology, and customer success. After a successful first year, you will Have led multiple enterprise technical onboarding projects from kickoff through launch, with clear plans, milestones, and successful go lives Be trusted by Sales, Customer Success, and customers as the go to person for Zello onboarding and early product adoption Have created or improved playbooks, documentation, and checklists that make onboarding more consistent and scalable Be comfortable running structured onboarding calls and trainings for admins, champions, and larger customer groups What you will do Run discovery with new customers, define onboarding plans, and manage timelines and expectations Configure and implement Zello by mapping customer use cases to accounts, channels, roles, devices, and technical integrations Lead customer facing onboarding sessions, trainings, and check ins to ensure customers understand how to use and manage Zello Troubleshoot onboarding related issues, escalate bugs or edge cases to product and engineering, and relay product feedback Document onboarding steps, decisions, and outcomes in CRM or project tools and recommend process improvements Who you are Have experience onboarding enterprise customers for a B2B SaaS product with moderate or higher product complexity Bring technical fluency with integrations, APIs, mobile apps, or device based workflows and can explain concepts to non technical stakeholders Are organized and able to manage multiple onboarding projects at once without dropping details or missing handoffs Communicate clearly and confidently in writing and on calls, and are comfortable leading structured customer conversations Pay close attention to detail, document your work, and care deeply about setting customers up for long term success Willing to travel up to 50% of the time, based on customer deployment needs Bonus Exposure to customer success metrics such as time to value, adoption milestones, and churn risk Experience improving or scaling onboarding processes, not just executing them Industry experience with frontline, retail, aviation, or hard hats customers This role is not Deep engineering or coding work beyond what is needed for configuration and troubleshooting A sales or quota carrying position focused on closing new business A people management role or a back office role with limited customer interaction We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

Leading product initiatives from ambiguity to launch, focusing on user impact and cross-functional collaboration. | 7+ years of product management experience, preferably in SaaS, with strong strategic and technical judgment, and experience in scale-up environments. | IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. We are looking for a Senior Product Manager—a hands-on product leader who excels and is deeply motivated by identifying the right problems, independently driving multiple complex initiatives to strong user outcomes, and raising the bar for product thinking across the team. This role is for someone who personally owns and executes hard product work from 0 to launch. You are problem-first, comfortable with ambiguity, biased toward action, and able to balance clarity and speed without analysis paralysis. You thrive in close partnership with design and engineering and turn fuzzy, high-stakes problem spaces into durable user and business impact through direct ownership and follow-through. After a successful first year, you will Own one or more core product areas end to end, shaping vision, strategy, and execution Ship several high-impact initiatives that scale across users, teams, or systems—without sacrificing quality Be a trusted thought partner in early, ambiguous phases of work, helping define the right bets before execution begins Connect near-term initiatives to a longer-term product arc, clearly articulating what each bet unlocks next Influence priorities beyond your immediate scope by framing tradeoffs and clarifying strategic implications Be recognized as a bar raiser for clarity of thinking, strategic judgment, and cross-functional execution grounded in real customer insight What you will do Push hard on understanding the right problem and the underlying "why" before committing teams to execution Lead large, complex initiatives from early ambiguity through launch and impact measurement Think in systems and sequences—understanding how smaller bets fit into a bigger picture and what should come next Use data and customer insight to challenge assumptions and change minds, not just validate existing plans Conduct customer discovery and field visits to identify high-impact opportunities where we can deliver outsized value Partner deeply with Engineering, Data and Design to solve technical and product problems day to day Ship more while maintaining a high bar for quality, judgment, and long-term product health Help other PMs clarify problems and sharpen their thinking through coaching and collaboration Who you are 7+ years of Product Management experience, ideally in B2B SaaS and enterprise environments Experience operating in scale-up contexts, shipping products as systems and teams grow Strong strategic instincts with the ability to zoom out for context and zoom in to drive execution Proven ability to operate autonomously on large, ambiguous, high-impact areas Problem-driven with clear, structured thinking and strong product judgment Track record of taking hard problems from start to finish while maintaining quality Strong communicator with engineering partners, able to reason through technical tradeoffs A multiplier for the product organization through influence, mentoring, and example Bonus points for one or more of the following Experience building products across Android, iOS, backend, and web Familiarity with hardware-adjacent integrations or complex system dependencies Experience with mobile-first, multi-platform, or AI-powered products Using AI tools or platforms to be more effective in product work We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

Provide pre-sales technical support, deliver tailored demos and solution architectures, design integrations, and act as a liaison between sales and product teams. | Requires 2+ years in enterprise software sales, technical troubleshooting experience with SSO, APIs, SDKs, user provisioning, MDMs, hardware knowledge, and a bachelor's degree in Computer Science or related field. | IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. As a Solutions Engineer at Zello, you will be expected to utilize your extensive functional and technical knowledge to work closely with our sales team and ensure productive customer interactions and ultimately sales. By doing so, you will help Zello convert prospects into customers. You'll engage directly with top leaders in enterprise companies, presenting and demonstrating Zello’s capabilities. Zello offers a hybrid work schedule, will require travel, and the chance to contribute to a well-established Series A company with a highly collaborative team culture. Responsibilities 1. Technical Pre-Sales Support The SE partners closely with Account Executives (AEs) to win new business by: Running discovery sessions to uncover customer pain points and technical requirements. Delivering tailored demos, proofs of concept (POCs), and solution architectures. Acting as the product expert who can map features to customer needs.. 2. Solution Design & Value Translation Beyond showing "what the product does," SEs translate capabilities into business value: Designing integrations, workflows, and configurations that align with customer systems. Articulating ROI, security compliance, and scalability benefits in technical terms that resonate with IT stakeholders. Collaborating with product/engineering when customization or roadmap discussions are required. 3. Cross-Functional Bridge Between Field and Product The feedback loop from sales to product is critical and the SE will be responsible for: Collecting and prioritizing customer feedback to inform the product roadmap. Advising marketing on competitive positioning and messaging based on field learnings. Training new sales hires and sometimes enabling channel/partner sales teams. Requirements and Skills Highly motivated, detail-oriented individual with a background in sales and technology who thrives in customer-facing roles and provides effective presentations and solutions. Excellent communication and presentation skills, with the ability to design, build, and deliver engaging presentations that convey complex technical concepts to non-technical audiences. Experience with pre-sales technical troubleshooting with technologies such as SSO, APIs, SDKs, user provisioning, MDMs, and radio gateways, as well as experience with hardware. Ability to travel as sales opportunities require it. Could be up to 50%. Sometimes more, and sometimes less. Bachelor's degree in Computer Science, Engineering, or related field. 2+ years of experience with enterprise-level software solutions. Fluency in additional languages is a plus. We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel. #LI-Hybrid

Design, implement, and maintain scalable infrastructure and platform tooling that accelerates development and increases reliability. Collaborate with product engineers and security to ensure the platform is secure, efficient, and easy to use. | A seasoned engineer with 5+ years of experience in designing, building, and operating scalable systems is required. Strong programming skills in Python and familiarity with GCP, AWS, and Kubernetes are essential. | IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. The Platform Engineering team at Zello builds and maintains the foundational systems that power our products and improve the developer experience for our engineering organization. As a Senior Software Engineer on this team, you will design, implement, and maintain scalable infrastructure and platform tooling that accelerates development, increases reliability, and streamlines operations. You will collaborate closely with product engineers and security to ensure our platform is secure, efficient, and easy to use. This role requires strong problem-solving skills, a high level of technical ownership, and a passion for creating tools and systems that empower others to move faster with confidence. After a successful first year, you will Designed, implemented, and launched at least one major platform service or infrastructure enhancement that measurably improved developer productivity. Delivered developer self-service capabilities through tooling and an internal developer portal, reducing time-to-deploy for product teams. Improved reliability of Zello’s systems by leading application changes that enhanced detection, alerting, and automated response to failures. What you'll do Design, build, and maintain platform services that support Zello’s development teams Develop automation, tooling, and processes to improve the developer experience Partner with other engineers and security to define and evolve infrastructure standards and patterns. Participate in on-call rotations to ensure uptime and responsiveness for critical services Identify issues before they become problems and take ownership from concept to delivery. Mentor other engineers by sharing expertise, reviewing code, and driving adoption of best practices. Who you are A seasoned engineer with 5+ years experience designing, building, and operating scalable, reliable systems in production Have strong programming skills in Python; familiarity with Go is a plus Have experience working with GCP and/or AWS Familiarity with distributed systems deployed on Kubernetes You enjoy building the tools, infrastructure, and abstractions that empower other engineers to move faster We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Hybrid