Zelis

Provide strategic guidance on Out-of-Network and No Surprises Act solutions, support sales and client success teams, and serve as a subject matter expert in healthcare solutions. | 2-5 years of healthcare marketplace experience, knowledge of Out-of-Network and No Surprises Act, data analytics skills, and experience with healthcare payers and technology solutions. | At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Solution Advisor, OON NSA The Solutions Sales Advisor is a critical resource within the Price Business Unit, delivering strategic guidance and expertise throughout the entire client’s lifecycle. In the pre-sale phase, this role partners closely with sales to provide analytics-driven insights, craft compelling solution strategies, and position Out-of-Network and No Surprises Act (NSA) offerings effectively—often through high-impact client presentations that clearly articulate value and differentiation. Beyond the sale, the Advisor works hand-in-hand with the client management team to ensure seamless implementation, address client-specific needs, and drive long-term success. Leveraging deep subject matter expertise and extensive experience across the full suite of Out-of-Network and NSA solutions, the advisor serves as a trusted authority in applying these solutions within the market. This includes interpreting complex regulatory requirements, guiding clients through compliance challenges, and using advanced data analytics to uncover trends, inform strategic decisions, and optimize performance outcomes. OBJECTIVES AND RESPONSIBILITIES: Become a recognized Subject Matter Expert on Out-of-Network and No Surprises Act Partner with Sales to identify client business and product requirements during the sales cycle and determine recommended solutions and value proposition to win business. Function as Subject Matter Expert regarding the Zelis Out-of-Network Solution as well as the No Surprises Act portfolio including their design, configuration, implementation, and utilization. Collaborate with Sales to lead client discussions on Out-of-Network and No Surprises Act solutions, delivering clear, strategic guidance and positioning the value of our offerings Partner with the Client Management team to deliver impactful client calls, presentations, and onsite engagements, ensuring revenue retention and driving long-term client success Review and give data insights on client level data and modeling Participate in product and data insights improvement activities. Serve as strategic member of product roll-out team Provide market & product intelligence to management and participate in the development of future solution strategies; assist with organization and prioritization of cross-sell pipeline(s) Identify areas of opportunity within current client base Participate in training sales and client management teams regularly on product and operational subject matter such as emerging technology, new products, custom solutions, etc. Partner/engage with other departments to maintain level of knowledge and confirm customizations outside of norms. Document/maintain associated procedural requirements as necessary Participate in divisional and corporate trainings, communications Maintain awareness of and ensure adherence to compliance standards regarding privacy Operate in a fast-paced environment and pivot as required to support clients and sales/client management Assist with different types of projects as needed or asked by leadership Additional responsibilities as the business necessitates and expansion or variations in solution focus-based market/business needs Travel requirement varies between 25-40% depending on volume of activity and season WHAT YOU WILL BRING: 2-5 years’ experience in the healthcare marketplace Knowledge of Out-of-Network market, and experience with Out-of-Network claims repricing Comprehensive knowledge of the No Surprises Act, including its broad impact on healthcare and its specific implications for payers Knowledge of traditional PPO Network plan designs Strong experience working with healthcare payers and technology enabled solutions A demonstrated ability to leverage data analytics and interpret complex datasets to provide actionable insights that support sales strategies and enhance client outcomes Ability to work in a cross-functional and fast paced environment Critical Thinker A high level of comfort with public speaking and client presentations Superior communication and organization skills required Experience in CRM use, specifically with salesforce.com highly preferred Strong experience with Microsoft Office Suite, Power BI, Tableau, and Sigma Willingness to travel 25-40% of the time EDUCATION: Bachelors Degree or relevant work experience WORK ENVIRONMENT Travel requirements to (primarily) domestic destinations should not exceed 40% While a standard work week applies, additional time and effort may be required to meet organizational deadlines and support business needs A standard business environment exists with moderate noise levels Ability to lift and move approximately thirty (30) pounds on a non-routine basis Ability to sit for extended periods of time Disclaimers We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities , duties, and skills from time to time. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $127,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers@zelis.com for prompt investigation. Thank you for staying vigilant.

Provide concierge-level support to members by analyzing claims, resolving billing issues, negotiating provider balances, and educating members on medical billing. | Bachelor's degree, 5+ years medical claims and benefit application experience, strong analytical and communication skills, proficiency with Microsoft Office, and ability to work independently and in teams. | At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Medical Bill Navigator, Health Bill Assist will be responsible for delivering high-touch, concierge-level support to members navigating the complexities of medical billing and benefit application. Serving as a dedicated advocate for members in an inbound and outbound call center setting, this role focuses on identifying and resolving various claim processing and provider billing issues. Additionally, the Medical Bill Navigator also supports efforts to negotiate reduced provider account balances, helping members achieve more favorable financial outcomes. What you will do: • Analyze medical claims submitted by members along with their Explanation of Benefits (EOB) to verify accuracy of claim processing and provider billing • Manage and resolve member cases involving claim processing issues, provider billing inaccuracies, and balance billing concerns • Assist members with a variety of claim-related inquiries • Provide member education on claim processing and benefit application with the ability to explain medical billing and insurance concepts in a clear and empathetic manner • Communicate with medical providers to perform claim research and address billing discrepancies when identified • Engage in provider negotiations to reduce outstanding member balances • Collaborate with members' health plans to research claim issues and ensure accurate claim processing resolutions • Provide ongoing case follow-up to ensure timely and successful resolution • Assist with Intake Specialists handling of member portal submissions • Assist in training initiatives to enhance team knowledge and efficiency • Adhere to Key Performance Indicators (KPI's) set forth by management in relation to member support • Maintain high standards of accuracy and quality on all member case work and communications • Adhere to Zelis and regulatory privacy standards to guard protected health information • Must be available to travel as required to meet business needs What you'll bring to Zelis: • Bachelor's Degree • 5+ years of medical claims & member benefit application experience • Strong analytical and problem-solving skills to investigate and resolve complex billing and claims issues • Exceptional organizational skills • Excellent communication skills both verbal and written, and skilled at developing and maintaining effective working relationships. • Excels working in both an independent capacity and team environment • Proficient knowledge of Microsoft Outlook, Word, Excel Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $54,000.00 - $72,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Lead enterprise-level thought leadership content strategy and production using AI tools, manage editorial workflows, and collaborate with internal and external stakeholders to enhance brand visibility and impact. | Bachelor's degree plus 8 years or Master's plus 6 years experience in content marketing, strong writing and AI proficiency, healthcare or technology sector experience preferred, and portfolio required. | At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Zelis is seeking a strategic and forward-thinking content marketer to lead the development of enterprise-level thought leadership content that drives Answer Engine Optimization (AEO) and brand awareness. This role is ideal for a content marketer who thrives in a fast-paced, collaborative environment and is passionate about storytelling, innovation, and impact. You will be responsible for crafting and executing a content strategy that supports Zelis' goals, producing high-impact thought leadership assets in partnership with internal subject matter experts and external vendors. You'll also have input into how Zelis incorporates AI-enabled workflows into its content development process. You'll also be a steward of the Zelis brand voice and values and a champion of modern content creation, especially through AI-powered tools. THE EXPECTATIONS • AEO content strategy: Define and implement a content strategy that improves visibility in answer engines (e.g., CoPilot, Google, ChatGPT), ensuring Zelis content is discoverable, authoritative and aligned with user intent. • Thought leadership storyteller: Produce enterprise-level thought leadership content - white papers, blogs, reports, articles, and digital assets - leveraging AI tools, internal resources and external vendors. • AI-augmented editorial judgment: Evaluate and refine AI-generated content for tone, accuracy and strategic alignment, knowing when human creativity must lead. • Audience intelligence and personalization: Use behavioral insights, persona data and AI tools to tailor content to buying committees and customer journey stages. • Omnichannel storytelling: Adapt content across formats and platforms using AI, including long-form, video and interactive experiences. • Content operations and workflow design: Manage editorial calendars, governance frameworks, and scalable workflows that integrate internal and external contributors. • Elevate key voices: Help ghostwrite narratives from subject matter experts that elevate Zelis' leadership in the market. • Strategic research and trendspotting: Identify emerging industry trends and translate research into compelling, forward-looking content. • Performance optimization: Collaborate with cross-functional Marketing stakeholders to measure impact and refine content strategies based on data-driven insights. • Ethical and inclusive storytelling: Ensure inclusive language, ethical sourcing, and diverse perspectives in all content. ABOUT YOU • Exceptional writing ability: Demonstrated excellence in crafting clear, engaging, and persuasive content across formats. Sharing writing samples is a requirement. • AI proficiency: Hands-on experience with AI content creation, including AI content creation tools (e.g., Jasper, Writer, ChatGPT) and a strong understanding of their role in modern marketing. • Emotional intelligence: Ability to build trust, navigate complex stakeholder relationships and lead with empathy. • Growth mindset. Curiosity, resilience and a commitment to continuous learning and experimentation. • Project Management: Skilled at managing multiple projects with tight deadlines and cross-functional dependencies. • Education & Experience: Bachelor's degree plus 8 years of experience, or Master's degree plus 6 years of experience; public company experience is a plus. • Industry Knowledge: Experience in healthcare and/or technology sectors preferred. • Portfolio: A portfolio of work demonstrating thought leadership and storytelling capabilities is required. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $127,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Lead and execute enterprise-level thought leadership content strategy using AI tools and collaboration with internal and external stakeholders to enhance brand awareness and content discoverability. | Bachelor’s degree plus 8 years experience or Master’s plus 6 years, strong writing and storytelling skills with portfolio, AI content creation proficiency, project management skills, and preferably healthcare or technology industry experience. | At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Zelis is seeking a strategic and forward-thinking content marketer to lead the development of enterprise-level thought leadership content that drives Answer Engine Optimization (AEO) and brand awareness. This role is ideal for a content marketer who thrives in a fast-paced, collaborative environment and is passionate about storytelling, innovation, and impact. You will be responsible for crafting and executing a content strategy that supports Zelis’ goals, producing high-impact thought leadership assets in partnership with internal subject matter experts and external vendors. You’ll also have input into how Zelis incorporates AI-enabled workflows into its content development process. You’ll also be a steward of the Zelis brand voice and values and a champion of modern content creation, especially through AI-powered tools. THE EXPECTATIONS • AEO content strategy: Define and implement a content strategy that improves visibility in answer engines (e.g., CoPilot, Google, ChatGPT), ensuring Zelis content is discoverable, authoritative and aligned with user intent. • Thought leadership storyteller: Produce enterprise-level thought leadership content ─ white papers, blogs, reports, articles, and digital assets ─ leveraging AI tools, internal resources and external vendors. • AI-augmented editorial judgment: Evaluate and refine AI-generated content for tone, accuracy and strategic alignment, knowing when human creativity must lead. • Audience intelligence and personalization: Use behavioral insights, persona data and AI tools to tailor content to buying committees and customer journey stages. • Omnichannel storytelling: Adapt content across formats and platforms using AI, including long-form, video and interactive experiences. • Content operations and workflow design: Manage editorial calendars, governance frameworks, and scalable workflows that integrate internal and external contributors. • Elevate key voices: Help ghostwrite narratives from subject matter experts that elevate Zelis’ leadership in the market. • Strategic research and trendspotting: Identify emerging industry trends and translate research into compelling, forward-looking content. • Performance optimization: Collaborate with cross-functional Marketing stakeholders to measure impact and refine content strategies based on data-driven insights. • Ethical and inclusive storytelling: Ensure inclusive language, ethical sourcing, and diverse perspectives in all content. About You • Exceptional writing ability: Demonstrated excellence in crafting clear, engaging, and persuasive content across formats. Sharing writing samples is a requirement. • AI proficiency: Hands-on experience with AI content creation, including AI content creation tools (e.g., Jasper, Writer, ChatGPT) and a strong understanding of their role in modern marketing. • Emotional intelligence: Ability to build trust, navigate complex stakeholder relationships and lead with empathy. • Growth mindset. Curiosity, resilience and a commitment to continuous learning and experimentation. • Project Management: Skilled at managing multiple projects with tight deadlines and cross-functional dependencies. • Education & Experience: Bachelor’s degree plus 8 years of experience, or Master’s degree plus 6 years of experience; public company experience is a plus. • Industry Knowledge: Experience in healthcare and/or technology sectors preferred. • Portfolio: A portfolio of work demonstrating thought leadership and storytelling capabilities is required. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $127,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

The Senior Director of Marketing Data & Technology is responsible for orchestrating the structured flow of marketing data across platforms to enable accurate lead management and performance measurement. This role involves designing scalable data structures and ensuring data integrity across the marketing funnel. | Candidates should have 12-15 years of experience, with at least 7 years in managing large-scale data orchestration and analytics initiatives. Proven leadership abilities and experience in cross-functional collaboration are essential. | At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Reporting to the SVP of Digital Marketing, the Senior Director of Marketing Data & Technology plays a critical cross-functional role in orchestrating the structured flow of marketing data across platforms to enable accurate lead management, performance measurement and investment analysis. This position is responsible for designing and implementing scalable data structures within marketing tools, ensuring seamless synchronization between systems, and upholding data integrity across the funnel. The role will enable Zelis’ marketing department and its stakeholder groups to have a single view of data and campaign activities to further our ability to optimize investments. The digital marketing strategic roadmap will account for the various web properties, demand marketing infrastructure, marketing automation platforms, CRM, MarTech and other digital infrastructure and tools. The individual will oversee end-to-end digital measurement and reporting, infrastructure management, data management, planning, and processes. This leader will work closely with the Analytics & Insights, RevOps, Marketing Automation and Digital Experience functions as a change agent accelerating the marketing team’s continued digital transformation and data analytics democratization organization-wide. Responsibilities Data Integration & Synchronization Design and oversee the structured integration of marketing data across platforms (e.g., CRM, automation, analytics). Ensure seamless data flow between tools to support campaign execution, lead tracking, and reporting. Tool Architecture & Implementation Define and implement scalable data structures within marketing tools to support evolving business needs. Lead the setup and configuration of new tools, ensuring alignment with data governance standards. Drive adoption among internal teams to fully utilize and benefit from the tools available. Data Quality & Governance Establish and enforce data accuracy protocols, including validation rules, deduplication, and hygiene processes. Monitor and resolve data discrepancies across systems to maintain a single source of truth. Lead Management Optimization Collaborate with sales and marketing teams to automate and refine lead capture, scoring, routing, and nurturing workflows. Ensure accurate attribution and tracking of leads through the funnel for performance insights. Performance Measurement & Reporting Develop and maintain dashboards and reporting frameworks to measure marketing effectiveness. Provide actionable insights to stakeholders based on campaign performance and pipeline contribution. Journey Automation Select and implement journey automation tools to work in concert with our marketing automation platform. Manage a team of two marketing automation resources to meet the needs of the segment marketing team and their programs. Cross-Functional Collaboration Partner with IT, sales operations, and analytics teams to align on data strategy and tool interoperability. Act as a liaison between marketing and technical teams to translate business needs into data solutions. Compliance & Security Ensure marketing data practices comply with privacy regulations (e.g., GDPR, CCPA). Implement access controls and audit mechanisms to safeguard sensitive data. What You'll Bring 12-15 years of experience with 7+ years of experience managing large-scale data orchestration and analytics initiatives in enterprise environments. Demonstrated experience leading cross-functional, organization-wide efforts, utilizing influence, shared goals, project planning and impact narratives. Proven leadership abilities to attract and develop talent while effectively leading a team of direct reports through complicated day-to-day initiatives and executions. Proven experience designing and managing structured data flows across platforms such as CRM, marketing automation, journey, web, ABM and analytics tools. Ability to define scalable data structures and lead tool configuration aligned with data governance standards. Strong command of data hygiene practices, including validation, deduplication, and discrepancy resolution to maintain a single source of truth. Experience collaborating with sales and marketing to automate and refine lead capture, scoring, routing, and nurturing workflows. Skilled in building dashboards and reporting frameworks that deliver actionable insights on campaign performance and pipeline contribution. Adept at translating business needs into technical data solutions and acting as a liaison between marketing and technical teams Familiarity with AI tools and an understanding of key marketing use cases to drive efficiency and impact Keys to Success Background in complex B2B or B2B2C technology sales journeys. The ability to be hands-on with tool evaluation, integration, implementation and onboarding—someone who can roll up their sleeves and lead by example. Being a catalyst for data democratization and digital maturity is key. This includes not just building dashboards but enabling teams to interpret and act on insights independently. Beyond technical skills, the ability to craft compelling, data-driven narratives that influence decision-making is highly valued. This means translating complex data into actionable business stories. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers@zelis.com for prompt investigation. Thank you for staying vigilant.