ZEISS Group

Lead strategic international logistics projects, coordinating stakeholders and partners to deliver SOPs, IT architecture concepts, and contractual work within quality, budget, and schedule requirements. | Requires a relevant university degree, at least five years of supply chain or global project experience, and knowledge of project methodologies, end-to-end logistics, and IT-enabled supply chain solutions. | About Us: How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The Global Logistics Projects Manager leads the implementation of strategic logistics projects and programs within an international ZEISS environment, ensuring delivery in accordance with defined timelines, quality expectations, and budget requirements. This role provides technical leadership to the relevant departments, project teams, and external partners involved in the assigned projects and programs. Key responsibilities include developing work instructions, Standard Operating Procedures (SOPs), IT architecture concepts, CSOP contributions, training materials for ZEISS Shared Service Centers (SSCs) and Strategic Business Units (SBUs). Within the scope of approved projects and programs, the position coordinates with internal clients and stakeholders to obtain required signatures on contract documents with strategic logistics service providers and IT partners, ensuring alignment with business objectives, governance requirements, and project deliverables. Sound Interesting? Here’s what you’ll do: Plan and manage large-scale international logistics projects by establishing project structures, organizational charts, schedules, contractual milestones, work packages, scope of delivery, target costs, deadlines, and project launch activities. Lead project execution and controlling activities to ensure project participants, internal departments, contractual partners, suppliers, and customers remain aligned on interfaces, deliverables, milestones, project status, corrective actions, financial targets, and contractual obligations. Select, coordinate, and professionally guide project participants based on required expertise, suitability, and qualifications to support successful project delivery. Deliver assigned projects and programs on time, within agreed quality standards, and in accordance with approved budgets and business expectations. Provide follow-up support for completed projects, including second-level support and clarification of operational or implementation-related questions after project handover. Contribute to the development of IT architecture concepts for new or modified end-to-end logistics processes across multiple IT platforms and applications. Maintain effective collaboration with strategic logistics service providers, IT partners, ZEISS SBUs, SSCs, and relevant internal departments to support consistent execution of global logistics projects and programs. Manage relationships with key internal stakeholders across ZEISS SBUs and SSCs, identify logistics project opportunities, and support the acquisition and scoping of customer-driven projects. Review, clarify, and translate customer requirements into actionable project specifications, engaging internal contacts and external partners to assess technical, IT-related, economic, contractual, and timeline feasibility. Coordinate proposal preparation by defining interfaces, requirements, IT and business conditions, contract considerations, and implementation options while identifying and resolving potential risks related to availability, reliability, security, cost, scope, and delivery commitments. Coordinate with the appropriate internal departments and external advisors to clarify applicable legal, tax, and customs requirements related to logistics projects and contractual arrangements. Ability to travel 30% - 50% Do you qualify? University degree in logistics, supply chain management, industrial engineering, business informatics, business administration, or a comparable field of study; advanced or international education is preferred. Minimum of five years of professional experience in supply chain management, logistics, or global project management within an internationally operating organization. Demonstrated experience leading large-scale, cross-functional, and international logistics or SCM projects from planning through implementation and post-go-live support. Strong knowledge of project management methods, end-to-end logistics processes, and IT-enabled supply chain solutions; SAP SCM module knowledge or certification is preferred. Ability to evaluate complex project requirements across technical, IT, economic, ecological, contractual, and scheduling dimensions and translate them into practical, business-oriented solutions. Experience working with strategic logistics service providers, IT partners, internal customers, and contractual partners in a global business environment. Strong communication, negotiation, stakeholder management, and intercultural collaboration skills, with the ability to represent company interests while balancing differing business objectives. Familiarity with Lean Management principles or continuous improvement methods to support process optimization and operational efficiency. High degree of intrinsic motivation, ownership, adaptability, and willingness to learn in a complex and evolving global logistics environment. Fluent English language skills required; additional language capabilities are an advantage in supporting international collaboration. The annual pay range for this position is $84,000 – $104,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Lead strategic and operational performance of end-to-end supply chain including inventory, warehousing, and transportation. | Bachelor's degree, 5+ years in logistics or inventory control, 3+ years management experience, proficiency in SAP ERP and Excel. | About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location: Dublin, CA What’s the role? The Head of Supply Chain and Logistics is responsible for the strategic leadership, operational performance, and continuous improvement of Carl Zeiss Meditec USA's end-to-end supply chain, logistics, inventory management, warehousing, distribution, and transportation network. This role has overall accountability for all company-owned inventory across U.S. 3PL distribution centers, regional warehouses, field inventory locations, consignment inventory, and demo asset pools, ensuring optimal inventory availability, accuracy, compliance, traceability, and cost efficiency. The position leads all inbound and outbound logistics operations, transportation management, freight optimization, returns, dispositioning, reverse logistics, and business continuity programs while ensuring adherence to service level agreements, regulatory requirements, quality standards, audit expectations, and customer commitments. The role serves as the executive owner for logistics provider governance, establishing performance expectations, managing strategic supplier relationships, conducting quarterly business reviews, and driving accountability through KPI management and operational excellence initiatives. This leader develops and executes supply chain strategies that support revenue growth, scalability, service readiness, customer satisfaction, and organizational objectives. Responsibilities include logistics network optimization, inventory governance, demand and supply planning collaboration, inventory segmentation strategies, warehouse capacity planning, freight spend management, transportation sourcing, and risk mitigation activities designed to improve resilience and operational efficiency across the supply chain. The Head of Supply Chain and Logistics owns the company's inventory control framework and is accountable for inventory accuracy, cycle count programs, physical inventory compliance, product lifecycle management, excess and obsolete inventory reduction, inventory investment optimization, and audit readiness. This position partners closely with Finance, Quality, Regulatory, Service, Commercial Operations, Procurement, Customer Service, and Global Supply Chain teams to align operational priorities, improve forecasting accuracy, and ensure seamless product availability to support customer and business needs. The role is responsible for supply chain financial performance, including budgeting, forecasting, inventory carrying cost management, logistics spend optimization, capital planning, contract negotiation, supplier qualification, and strategic partner selection. Leveraging analytics, automation, and digital transformation initiatives, these individual drives continuous improvement programs that enhance productivity, reduce operational costs, increase inventory visibility, and improve service performance. As a senior Operations leader, the Head of Supply Chain and Logistics is responsible for organizational design, talent development, succession planning, leadership coaching, and performance management for the Logistics, Purchasing, and Inventory Control organizations. The role establishes a culture of accountability, customer focus, operational excellence, and continuous improvement while building scalable capabilities to support future business growth and evolving market requirements. Sound Interesting? Here’s what you’ll do: End-to-end supply chain strategy Inventory investment and governance Demand/supply planning partnership Network and distribution optimization Risk management and business continuity Financial ownership and budget accountability Supplier and 3PL governance Digital transformation and analytics Leadership for Logistics, Purchasing, and Inventory Control teams. Do you qualify? Minimum BA/BS or equivalent experience in related field Minimum five (5) years related knowledge and experience in the following: distribution logistics, warehousing, inventory control, shipping and receiving, custom and traffic, material handling or service Minimum three (3) years of experience in supervisory/management role Intermediate Excel skills Excellent communication skills Project management and contract negotiation skills desired Experience in a FDA or ISO operation environment desired Must have proven ability to set priorities and solve complex problems Ability to define, improve and train on procedures, problem solve and strong analytics Working knowledge of SAP ERP, WMS, and Scanning Equipment Routine travel to local 3PL site Travel approximately 15% The annual pay range for this position is $107,000 - $134,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Jo Anne Mittelman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Lead customer experience strategy and manage Voice of Customer programs to drive business growth. | Bachelor's degree and 7-10+ years in customer experience or marketing with proven leadership and CX methodology proficiency. | About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? Lead the end-to-end customer experience strategy across all customer touchpoints, ensuring customer insights, journey optimization, and satisfaction drive business growth, strengthen customer loyalty, and create a differentiated customer experience. Sound Interesting? Here’s what you’ll do: CX Strategy & Vision Develop and own the overall customer experience strategy aligned with company goals. Define CX vision, principles, and measurable objectives for all customer segments. Champion a customer-centric culture across all functions. Customer Journey Management Map and continuously refine end-to-end customer journeys (from awareness to renewal/loyalty). Identify and prioritize pain points and moments of truth and drive cross-functional improvements. Ensure consistent, seamless experiences across digital, physical, and service channels. Voice of Customer & Insights Design and manage all Customer programming. Consolidate feedback from surveys, support, sales, and digital analytics into actionable insights. Present insights and recommendations regularly to senior leadership. CX Measurement & Performance Define CX KPIs and dashboards (e.g., , , churn, complaint rates, resolution time). Track CX performance across touchpoints and regions; drive corrective actions. Perform root-cause analyses and prioritize improvement initiatives based on business impact. Streamline day-to-day operational procedures—such as complex billing, account onboarding, and ticket resolution—to directly improve the client experience. Cross-Functional Collaboration Partner with Sales, Marketing, Service, Product, and Operations to embed CX into processes and offerings. Lead or co-lead cross-functional CX initiatives (e.g., onboarding, issue resolution, digital self-service). Facilitate workshops and training to promote customer-centric behaviors. Process & Service Design Use customer journey mapping, service design, and process improvement methods (e.g., Lean, Design Thinking). Co-create solutions with customers and internal stakeholders. Ensure processes are documented, scalable, and continuously improved. Team Leadership & Development Build and lead a high-performing CX team (e.g., CX managers, analysts, UX researchers). Set clear objectives, roles, and development plans. Foster a culture of innovation, experimentation, and learning. Digital & Data-Driven Experience Collaborate with Digital/IT on customer-facing platforms (Salesforce, web, portal, apps, CRM, service tools). Ensure customer experience requirements are embedded into digital roadmaps. Promote the use of analytics, segmentation, and personalization to improve experience. Do you qualify? Bachelor’s degree in Business, Marketing, Service Management, or related field; Master’s a plus. ABO Certification desirable. 7-10+ years experience in customer experience, service, marketing, or related roles. Demonstrated success leading CX or transformation initiatives across multiple functions. Strong knowledge of CX methodologies (e.g., journey mapping, VoC, Design Thinking). Experience working with CX metrics and analytics tools (e.g., platforms, CRM, BI tools). Proven leadership experience, including managing teams and influencing senior stakeholders. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Lindsay Walker Goodman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).