ZEISS Group

Lead strategic and operational performance of end-to-end supply chain including inventory, warehousing, and transportation. | Bachelor's degree, 5+ years in logistics or inventory control, 3+ years management experience, proficiency in SAP ERP and Excel. | About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location: Dublin, CA What’s the role? The Head of Supply Chain and Logistics is responsible for the strategic leadership, operational performance, and continuous improvement of Carl Zeiss Meditec USA's end-to-end supply chain, logistics, inventory management, warehousing, distribution, and transportation network. This role has overall accountability for all company-owned inventory across U.S. 3PL distribution centers, regional warehouses, field inventory locations, consignment inventory, and demo asset pools, ensuring optimal inventory availability, accuracy, compliance, traceability, and cost efficiency. The position leads all inbound and outbound logistics operations, transportation management, freight optimization, returns, dispositioning, reverse logistics, and business continuity programs while ensuring adherence to service level agreements, regulatory requirements, quality standards, audit expectations, and customer commitments. The role serves as the executive owner for logistics provider governance, establishing performance expectations, managing strategic supplier relationships, conducting quarterly business reviews, and driving accountability through KPI management and operational excellence initiatives. This leader develops and executes supply chain strategies that support revenue growth, scalability, service readiness, customer satisfaction, and organizational objectives. Responsibilities include logistics network optimization, inventory governance, demand and supply planning collaboration, inventory segmentation strategies, warehouse capacity planning, freight spend management, transportation sourcing, and risk mitigation activities designed to improve resilience and operational efficiency across the supply chain. The Head of Supply Chain and Logistics owns the company's inventory control framework and is accountable for inventory accuracy, cycle count programs, physical inventory compliance, product lifecycle management, excess and obsolete inventory reduction, inventory investment optimization, and audit readiness. This position partners closely with Finance, Quality, Regulatory, Service, Commercial Operations, Procurement, Customer Service, and Global Supply Chain teams to align operational priorities, improve forecasting accuracy, and ensure seamless product availability to support customer and business needs. The role is responsible for supply chain financial performance, including budgeting, forecasting, inventory carrying cost management, logistics spend optimization, capital planning, contract negotiation, supplier qualification, and strategic partner selection. Leveraging analytics, automation, and digital transformation initiatives, these individual drives continuous improvement programs that enhance productivity, reduce operational costs, increase inventory visibility, and improve service performance. As a senior Operations leader, the Head of Supply Chain and Logistics is responsible for organizational design, talent development, succession planning, leadership coaching, and performance management for the Logistics, Purchasing, and Inventory Control organizations. The role establishes a culture of accountability, customer focus, operational excellence, and continuous improvement while building scalable capabilities to support future business growth and evolving market requirements. Sound Interesting? Here’s what you’ll do: End-to-end supply chain strategy Inventory investment and governance Demand/supply planning partnership Network and distribution optimization Risk management and business continuity Financial ownership and budget accountability Supplier and 3PL governance Digital transformation and analytics Leadership for Logistics, Purchasing, and Inventory Control teams. Do you qualify? Minimum BA/BS or equivalent experience in related field Minimum five (5) years related knowledge and experience in the following: distribution logistics, warehousing, inventory control, shipping and receiving, custom and traffic, material handling or service Minimum three (3) years of experience in supervisory/management role Intermediate Excel skills Excellent communication skills Project management and contract negotiation skills desired Experience in a FDA or ISO operation environment desired Must have proven ability to set priorities and solve complex problems Ability to define, improve and train on procedures, problem solve and strong analytics Working knowledge of SAP ERP, WMS, and Scanning Equipment Routine travel to local 3PL site Travel approximately 15% The annual pay range for this position is $107,000 - $134,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Jo Anne Mittelman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Lead customer experience strategy and manage Voice of Customer programs to drive business growth. | Bachelor's degree and 7-10+ years in customer experience or marketing with proven leadership and CX methodology proficiency. | About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? Lead the end-to-end customer experience strategy across all customer touchpoints, ensuring customer insights, journey optimization, and satisfaction drive business growth, strengthen customer loyalty, and create a differentiated customer experience. Sound Interesting? Here’s what you’ll do: CX Strategy & Vision Develop and own the overall customer experience strategy aligned with company goals. Define CX vision, principles, and measurable objectives for all customer segments. Champion a customer-centric culture across all functions. Customer Journey Management Map and continuously refine end-to-end customer journeys (from awareness to renewal/loyalty). Identify and prioritize pain points and moments of truth and drive cross-functional improvements. Ensure consistent, seamless experiences across digital, physical, and service channels. Voice of Customer & Insights Design and manage all Customer programming. Consolidate feedback from surveys, support, sales, and digital analytics into actionable insights. Present insights and recommendations regularly to senior leadership. CX Measurement & Performance Define CX KPIs and dashboards (e.g., , , churn, complaint rates, resolution time). Track CX performance across touchpoints and regions; drive corrective actions. Perform root-cause analyses and prioritize improvement initiatives based on business impact. Streamline day-to-day operational procedures—such as complex billing, account onboarding, and ticket resolution—to directly improve the client experience. Cross-Functional Collaboration Partner with Sales, Marketing, Service, Product, and Operations to embed CX into processes and offerings. Lead or co-lead cross-functional CX initiatives (e.g., onboarding, issue resolution, digital self-service). Facilitate workshops and training to promote customer-centric behaviors. Process & Service Design Use customer journey mapping, service design, and process improvement methods (e.g., Lean, Design Thinking). Co-create solutions with customers and internal stakeholders. Ensure processes are documented, scalable, and continuously improved. Team Leadership & Development Build and lead a high-performing CX team (e.g., CX managers, analysts, UX researchers). Set clear objectives, roles, and development plans. Foster a culture of innovation, experimentation, and learning. Digital & Data-Driven Experience Collaborate with Digital/IT on customer-facing platforms (Salesforce, web, portal, apps, CRM, service tools). Ensure customer experience requirements are embedded into digital roadmaps. Promote the use of analytics, segmentation, and personalization to improve experience. Do you qualify? Bachelor’s degree in Business, Marketing, Service Management, or related field; Master’s a plus. ABO Certification desirable. 7-10+ years experience in customer experience, service, marketing, or related roles. Demonstrated success leading CX or transformation initiatives across multiple functions. Strong knowledge of CX methodologies (e.g., journey mapping, VoC, Design Thinking). Experience working with CX metrics and analytics tools (e.g., platforms, CRM, BI tools). Proven leadership experience, including managing teams and influencing senior stakeholders. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Lindsay Walker Goodman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Ensure regulatory compliance for pharmaceutical distribution and manage end-to-end supply chain planning. | 3 years pharmacy technician or equivalent and 5 years demand/supply planning experience with regulatory compliance in medical industry. | About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location: Dublin, CA What’s the role? We are seeking a Planning Manager who is also qualified to serve as a Pharmaceutical Designated Representative (DR) to oversee regulatory licensing and ensure full compliance with federal and state requirements, including California Board of Pharmacy and FDA regulations. This is an Individual Contributor role in which the manager functions as the organization’s subject matter expert for compliance matters related to the purchasing, storage, handling, and distribution of prescription medical devices within licensed facilities for Carl Zeiss Meditec Inc. (CZMI). As a California State Board of Pharmacy–licensed DR, this individual will work closely with Regulatory Affairs to apply for, maintain, and support CZMI’s wholesaler licensing activities; strengthen compliance programs; conduct audits; manage pharmaceutical regulatory risks; and ensure all supply chain operations adhere to legal, ethical, and quality standards. On the planning side, the manager is responsible for assigned products throughout the entire lifecycle—from new product introduction (NPI) to end‑of‑life (EOL). Key responsibilities include ensuring optimal product availability through effective demand, supply, inventory, and purchasing management. The role also contributes to cross‑functional planning initiatives, driving process improvements, implementing scalable solutions to complex operational challenges, and supporting long‑term regional and global transformation projects as needed. Sound Interesting? Here’s what you’ll do: Pharmacy Designated Representative (DR) Responsible for ensuring full compliance with state and federal regulations for wholesale distribution of prescription drugs and medical devices. Serves as the primary regulatory liaison and oversees licensing, audits, documentation, and operational compliance activities. Prepare the Logistics/Distribution Manager through the certification process to become the 2nd DR Regulatory Compliance Ensure facility compliance with all applicable state and federal laws, including the Drug Supply Chain Security Act (DSCSA). Manage timely submission of initial, renewal, and modification license applications for the State of California and additional states/territories as required. Serve as the Designated Representative-in-Charge (DRIC), maintaining ongoing compliance with all state licensing requirements. Act as the primary point of contact for regulatory agencies during audits, inspections, and compliance reviews. Lead compliance preparation for pharmaceutical expansion initiatives (e.g., transition from device to drug distribution). Monitor regulatory changes and update internal policies, procedures, and training materials accordingly. Oversee compliant handling, storage, and distribution of pharmaceuticals. Policy Development & Implementation Develop, implement, and maintain comprehensive compliance policies and standard operating procedures (SOPs). Ensure facility operations and personnel adhere to all regulatory and procedural requirements. Audits & Inspections Serve as the company liaison during regulatory audits and state board of pharmacy inspections. Prepare the organization for inspections and oversee corrective actions in response to findings or observations. Risk Management Identify compliance risks and implement strategies to mitigate them. Build scalable compliance frameworks, workflows, and SOPs aligned with company growth and regulatory complexity. Reporting & Documentation Maintain accurate documentation and records for all drug transactions. Prepare and deliver compliance reports to senior leaders and regulatory authorities. Identify and recommend system enhancements to improve tracking of licenses, agreements, and inventory compliance. Demand & Supply Planning Ensure finished product availability at the distribution center to achieve targeted customer service levels in alignment with established rules and processes. Develop accurate demand plans by leveraging historical data, statistical forecasting models, market trends, business strategies, and sales field insights. Lead and manage the end‑to‑end demand forecasting process. Monitor demand KPIs, conduct root cause analysis, and adjust forecasts to improve accuracy and service levels. Prepare and facilitate regional demand consensus meetings with Sales and Marketing stakeholders. Supply & Inventory Planning Manage supply and inventory planning to optimize stock levels by balancing customer backorder risk, working capital constraints, and scrap exposure. Maintain and manage inventory within the ERP system. Monitor inventory health, including stock levels, shortages, excess, and obsolescence; execute corrective actions to reduce E&O. Ensure supply–demand alignment to support product availability while minimizing waste. Supply Purchasing Manage replenishment supply plans and communicate requirements to suppliers and manufacturing sites. Create and manage purchase orders to ensure timely and cost‑effective fulfillment. Generate manual ASNs for inbound deliveries when required. Lead resolution of delivery issues by coordinating with internal and external partners. Track supplier and manufacturing site performance related to on‑time delivery, quality, service levels, and pricing commitments. Prepare and lead supply requirements meetings to establish realistic delivery commitments. Supply Chain Planning & Continuous Improvement Set up planning master data in ERP systems for new products according to established checklists. Measure and report key performance metrics such as forecast accuracy, inventory turns, and scrap risk. Support product phase‑in/phase‑out projects to ensure smooth transitions. Develop process documentation, including procedures and work instructions for new workflows. Contribute to continuous improvement initiatives within the supply chain planning scope. Do you qualify? Minimum three (3) years of Pharmacy Technician experience. Candidates in an equivalent role may qualify if able to meet all requirements to obtain a California Designated Representative License would be considered Minimum of 3 years of paid work experience, with at least one year of paid work experience in the past three years, related to the distribution or dispensing of dangerous drugs or dangerous devices in a licensed pharmacy, drug wholesaler, drug distributor, or drug manufacturer. Minimum of 3 years of paid work experience in regulatory compliance, quality assurance, or a related role within the medical industry. Pharmacy Technicians must successfully complete a training program compliant with California Business and Professions Code §4053 within 60 days of onboarding. Meet all DR requirements and apply Pharma Wholesaler CA Licensing within 90 days onboarding Live Scan fingerprinting is required as part of the application and background check process. Minimum five (5) years of Demand supply planning, or facility operations experience Education: Minimum college coursework, or associate degrees in a relevant field such as Life Sciences, Engineering, Regulatory Affairs, Business Administration, Supply Chain Management, or a related Healthcare discipline. The annual pay range for this position is $101,200 - $126,500. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Jo Anne Mittelman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Localize global XR solutions into market offers and drive commercial execution across channels. | 5+ years in product marketing or project management, preferably in optical or healthcare, with strong stakeholder management and analytical skills. | About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The Extended Reality Product & Marketing Manager is responsible for the localization and translation of global XR solutions into a clear market offer, a strong local customer experience, and effective commercial execution in the market. The role connects global XR strategy with local implementation by aligning cross-functional stakeholders, supporting rollout readiness, and driving adoption across online and offline channels. Sound Interesting? Here’s what you’ll do: Lead or support go-to-market planning, including launch readiness, channel activation, system set-up, marketing coordination, and cross-functional execution. Conduct market, customer, competitor, and operational analysis and identify adoption barriers, localization needs, market constraints and operational gaps Translate market insights into recommendations for product roadmap, commercialization priorities, and market improvement actions Develop and adapt product positioning, messaging, and value propositions for the local market in alignment with the global XR team Align cross-functional local stakeholders, including sales, marketing, operations, commercial, customer service, and regulatory Local project management for market enablement incl. tracking readiness, launch progress, and execution quality Lead coordination of the local rollout of online journey Steer offline retail enablement in the market, including ECP selection, onboarding, staff training, and quality audits. Create sales enablement tools such as product narratives, training materials, launch toolkits, and competitive guidance for commercial teams. Handle customer escalation cases in alignment with local stakeholders, for example customer service, regulatory, and marketing. Monitor customer feedback, adoption performance, and business KPIs after launch, and refine local execution accordingly. Lead implementation of local improvement initiatives and informs XRX about improvement needs. Ensure close alignment with the global team to define support needs Do you qualify? 5+ years of relevant professional experience managing omnichannel retail, product marketing, product management, online / offline retail, omnichannel operations, project management, stakeholder management Proven track record in optical or health care industry a plus Experience with international rollouts and omnichannel strategies Optional: Experience with consumer tech, medical device, optical retail Proven track record in successfully managing multi-workstream initiatives or roadmap-related programs in a retail or B2B2C context Experience managing local rollouts and coordinating cross-functional stakeholders in a matrix organization. Strong understanding of product marketing fundamentals, including segmentation, positioning, messaging, launch planning, and go-to-market execution. Excellent communication and cross-functional leadership skills; capable of influencing at multiple levels Ability to identify operational gaps, localization needs, and market constraints and translate them into practical actions. Strong stakeholder management skills across sales, marketing, customer service, regulatory, retail operations, and global teams. Analytical mindset with the ability to track readiness, execution quality, launch performance, and customer issues in a structured way. Optional: Experience in offline retail enablement, including partner or store onboarding, training coordination, and quality follow-up. Commercial orientation, customer focus, and the ability to work effectively in fast-changing and ambiguous environments Analytical and commercially minded; able to connect data-driven insights with strategic decision-making Entrepreneurial and curious, comfortable navigating ambiguity and building new processes in a corporate environment High degree of accountability and ownership – able to own topics end-to-end, make decisions within scope, and deliver results independently Comfortable working in fast-changing, ambiguous settings and taking ownership to move topics forward Strong verbal and written English skills (C1-C2) The annual pay range for this position is $109,300 - $136,600. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Lindsay Walker Goodman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Identify and pursue new business opportunities and develop strategic partnerships to drive growth. | Master's degree and 5+ years in business development or related leadership roles in complex international environments. | About Us: How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is a remote role located in California (Bay Area preferred), Maryland, New Jersey, Illinois (Chicago Area preferred), Washington (Seattle area preferred), or Colorado (Denver area preferred). What’s the role? The Senior Manager in Business Development plays a pivotal role in steering the organization towards growth by identifying opportunities, fostering relationships, and ensuring that the business strategies are effectively executed. The position not only contributes to immediate revenue but also lays the groundwork for sustainable long-term success. Sound Interesting? Here’s what you’ll do: Identify and pursue business opportunities in a new field of business. Assess leads for their commercial and strategic potential. Develop and implement strategic partnerships with key industry players. Collaborate with product management and technology teams at ZEISS to align business strategies with product offerings. Create and deliver compelling presentations to board-level stakeholders and potential clients. Support negotiation of contracts and deals. Develop the organization by identifying opportunities for developing talents and skills necessary for the success of the AR/VR field of business Create network with key internal partners to gain efficiency and strong commitment to deliver Collaborates to the overall AR/VR commercial strategy Do you qualify? Education / Professional Certification: Master’s degree in business management, engineering, or equivalent. Experience: Minimum 5 years in business development, key account management, global product management or cross-functional project leadership in a complex and international environment. Proven success in managing complex projects and contract negotiations. Experience in high-tech, ophthalmic, or innovative industries (e.g., optics, electronics, or advanced manufacturing). Knowledge / Skills / Other characteristics: Strategic negotiation skills. Strategic market & business acumen. Commercial account management. Relationship/networking skills. Strong financial analysis and P&L management. Cross-functional project management and stakeholder coordination. Good VIS core product knowledge. Excellent communication and interpersonal skills. Resilience and adaptability in fast-paced, demanding environments. Work in an international environment with demanding customers. Operate in a challenging and innovative business segment. Business fluent in English and German. Working conditions & Other Attributes: Flexibility for regular international travel and cross-regional collaboration. . The annual pay range for this position is as follows: Bay Area: $149,800 to $187,200 National: $128,900 to 161,100 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Paid time off including vacation, personal, and sick days The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Lindsay Walker Goodman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Manage procurement activities including cost reduction, vendor management, contract negotiation, and strategic sourcing to support supply chain goals. | Bachelor's degree, 5+ years supply chain experience with 3+ years in procurement, ERP/MRP system proficiency, and contract negotiation skills. | About Us: How many companies can say they've been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? The Senior Procurement Specialist is a key member of the site's procurement team, responsible for driving initiatives related to cost reduction, strategic sourcing, vendor management (including lead time, quality, and service improvements), risk mitigation, contract negotiation, and long-term strategic planning. This role plays a critical part in supporting both short-term operational needs and long-term business objectives to maintain a competitive supply chain strategy. In addition to leading continuous improvement initiatives, the position is responsible for purchasing raw materials, finished goods, and packaging, while partnering closely with the Sourcing Manager and Senior Purchasing Specialist to achieve overall supply chain goals. The role collaborates cross-functionally with Planning, Production, Quality, Engineering, and Product teams on a regular basis and reports directly to the Head of Supply Chain & Logistics. Sounds interesting? Here's what you'll do: • Partner closely with Finance, Engineering, Production, and Supply Chain teams to identify and prioritize initiatives that reduce cost of goods sold (COGS), lead times, and defect rates. • Manage the procurement of raw materials required for production, ensuring on-time availability while optimizing inventory levels and minimizing excess. • Lead efforts to identify procurement risks, develop mitigation strategies, and collaborate with the global procurement team to implement solutions. • Work with Sourcing to identify and qualify global suppliers that support site performance and long-term business goals. • Build and maintain strong supplier relationships to drive improvements in cost, quality, lead time, and service, while fostering long-term partnerships. • Collaborate with the Procurement team to negotiate and manage supplier contracts, focusing on total cost of ownership, quality compliance, and lead-time reduction. • Utilize ERP/MRP systems (e.g., SAP, Fishbowl) to support effective material planning and procurement execution. • Partner cross-functionally with Planning, Engineering, R&D, Quality, and Production to align procurement strategies with business and regulatory requirements. • Track, analyze, and report on key procurement KPIs, including COGS, purchase price variance (PPV), inventory turns, supplier performance, and stock availability. • Continuously assess supplier risk and implement mitigation strategies to ensure supply continuity in a regulated environment. • Develop and enhance procurement policies, procedures, and best practices to support scalability, efficiency, and compliance. • Perform additional duties as assigned by the Head of Supply Chain & Logistics. Key Metrics: • Cost of Goods Sold (COGS) • Purchase Price Variance (PPV) • Inventory Turns • Supplier Performance (On-Time Delivery, Quality, Lead Time) Do you qualify? EDUCATION and EXPERIENCE • Bachelor's degree in Supply Chain Management, Business Administration, or related field. • Minimum 5 years of experience in supply chain roles, with at least 3 years in a Procurement role. • Demonstrated success responsible for raw material procurement in a regulated industry (medical device, pharmaceutical, or similar). • Strong background in contract negotiation, supplier performance management, and leading cost savings initiatives. • Experience using ERP/MRP systems (SAP preferred). • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams). Preferred: • APICS/ASCM CPIM or CSCP certification. • Lean Six Sigma experience (Green Belt preferred). • Experience in global sourcing and supplier development. We have amazing benefits to support you as an employee at ZEISS! • Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay • The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Manage procurement activities including cost reduction, supplier relationship, contract negotiation, and risk mitigation to support supply chain goals. | Requires 5+ years supply chain experience with 3+ years in procurement, contract negotiation skills, ERP system proficiency, and regulated industry background. | About Us: How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The Senior Procurement Specialist is a key member of the site’s procurement team, responsible for driving initiatives related to cost reduction, strategic sourcing, vendor management (including lead time, quality, and service improvements), risk mitigation, contract negotiation, and long-term strategic planning. This role plays a critical part in supporting both short-term operational needs and long-term business objectives to maintain a competitive supply chain strategy. In addition to leading continuous improvement initiatives, the position is responsible for purchasing raw materials, finished goods, and packaging, while partnering closely with the Sourcing Manager and Senior Purchasing Specialist to achieve overall supply chain goals. The role collaborates cross-functionally with Planning, Production, Quality, Engineering, and Product teams on a regular basis and reports directly to the Head of Supply Chain & Logistics. Sounds interesting? Here’s what you’ll do: • Partner closely with Finance, Engineering, Production, and Supply Chain teams to identify and prioritize initiatives that reduce cost of goods sold (COGS), lead times, and defect rates. • Manage the procurement of raw materials required for production, ensuring on-time availability while optimizing inventory levels and minimizing excess. • Lead efforts to identify procurement risks, develop mitigation strategies, and collaborate with the global procurement team to implement solutions. • Work with Sourcing to identify and qualify global suppliers that support site performance and long-term business goals. • Build and maintain strong supplier relationships to drive improvements in cost, quality, lead time, and service, while fostering long-term partnerships. • Collaborate with the Procurement team to negotiate and manage supplier contracts, focusing on total cost of ownership, quality compliance, and lead-time reduction. • Utilize ERP/MRP systems (e.g., SAP, Fishbowl) to support effective material planning and procurement execution. • Partner cross-functionally with Planning, Engineering, R&D, Quality, and Production to align procurement strategies with business and regulatory requirements. • Track, analyze, and report on key procurement KPIs, including COGS, purchase price variance (PPV), inventory turns, supplier performance, and stock availability. • Continuously assess supplier risk and implement mitigation strategies to ensure supply continuity in a regulated environment. • Develop and enhance procurement policies, procedures, and best practices to support scalability, efficiency, and compliance. • Perform additional duties as assigned by the Head of Supply Chain & Logistics. Key Metrics: • Cost of Goods Sold (COGS) • Purchase Price Variance (PPV) • Inventory Turns • Supplier Performance (On-Time Delivery, Quality, Lead Time) Do you qualify? EDUCATION and EXPERIENCE • Bachelor’s degree in Supply Chain Management, Business Administration, or related field. • Minimum 5 years of experience in supply chain roles, with at least 3 years in a Procurement role. • Demonstrated success responsible for raw material procurement in a regulated industry (medical device, pharmaceutical, or similar). • Strong background in contract negotiation, supplier performance management, and leading cost savings initiatives. • Experience using ERP/MRP systems (SAP preferred). • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams). Preferred: • APICS/ASCM CPIM or CSCP certification. • Lean Six Sigma experience (Green Belt preferred). • Experience in global sourcing and supplier development. We have amazing benefits to support you as an employee at ZEISS! • Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay • The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Design, implement, and support SAP S/4HANA P2P solutions including integration, testing, and post-implementation support across global projects. | Proven SAP S/4HANA solution consultant experience in P2P domain, ABAP skills, SAP certifications, bachelor's degree in IT or related field, and strong analytical and communication skills. | About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The S/4 HANA Purchase to Pay (P2P) Solution Consultant Americas Hub is a pivotal role responsible for the design and implementation of both functional and technical S/4 HANA solutions within the Purchase to Pay domain across various roll-in projects. The position specializes in optimizing and managing the end-to-end procurement and accounts payable processes using SAP solutions. It is essential for ensuring efficient, cost-effective procurement operations and accurate, timely payment processing. This critical position requires a profound understanding of SAP best practices, the ability to integrate these with auxiliary systems, and the expertise necessary to deliver high-quality solutions that meet complex business and IT demands. As an internal consultant within the corporate IT function, you will oversee the further development and adaptation (customizing & development) in the supply chain environment within SAP ERP worldwide for the ZEISS business units. As part of the technical SAP team, with system responsibility, you form the creative bridge to the specialist departments and provide support. Sound Interesting? Here’s what you’ll do: • Design and implement comprehensive SAP S/4HANA solutions tailored for the P2P process, ensuring seamless integration with satellite systems based on specified business and IT requirements. Develop SAP P2P solutions to streamline procurement, purchasing and payment activities. • Develop and validate technical and functional specifications to align with global template processes and adhere to industry best practices whilst meeting business objectives. • Efficiently coordinate and direct development tasks towards global development factories, ensuring projects are completed on time and to high standards. • Set up master data, procurement processes, invoice processing, and payment workflows. • Integrate with external systems for vendor management, electronic invoicing and payment processing. • Facilitate clear and effective communication between development teams and stakeholders to ensure alignment and clarity on project objectives. • Provide expert guidance on SAP best practice architectures and technologies, significantly enhancing the capabilities of deployment teams. • Continuously evaluate and challenge any deviations from established processes, advocating strongly for standardization to maintain solution integrity. • Ensure strict adherence to established architecture principles and standards, maintaining consistent quality across all solutions. • Conduct thorough reviews of configuration and functional specification documents, managing the approval process to ensure compliance and accuracy. • Support comprehensive testing activities, including the coordination of bug-fixing efforts, to ensure the reliability and performance of deployed solutions. • Oversee the preparation and execution of test plans, ensuring they align with project timelines and uphold quality standards. • Provide essential support during cutover, migration, and hyper care phases, ensuring smooth transitions and stabilization of the end-to-end P2P process domain. • Address and resolve post-implementation issues, facilitating continuous improvement and optimization of deployed solutions. • Be the contact person in 2nd and 3rd level support for implemented SAP S/4 and R/3 systems. • Find and create solutions to current problems. • Carry out root cause analyses and develop solutions to resolve recurring errors Do you qualify? • Proven experience as a solution consultant or architect in SAP transformation projects, particularly within the Purchase to Pay (P2P) domain. • In-depth knowledge of SAP S/4HANA technologies, including cloud integration, and their integration with third-party systems. • Comprehensive understanding of global template processes within the P2P and other related domains. • Relevant SAP certifications or equivalent professional qualifications. • Able to read and evaluate ABAP source code • Ideally you can develop in ABAP (bug fixes and changes) • Strong analytical skills with the capability to decipher complex scenarios and data. • Excellent communication skills, with the ability to effectively articulate complex concepts and engage with stakeholders at all levels. • A bachelor’s degree in information technology, Computer Science, Business Administration, or a related field. Nice to Haves: • Additional professional certifications in project management or related fields. • Proven experience in leading cross-functional teams in a multinational environment. • Demonstrated expertise in cloud solutions and their integration with SAP S/4HANA. • Proficiency in using project management tools and methodologies. Working Conditions and Special Demands: • Travel: will be required and may increase for limited periods during go-live/post-go-live at different ZEISS locations across the Americas. Occasional business trips to Germany can also be required. Compensation: The annual salary range for this position based on location: • Southeast: 105,000 - 125,000 • San Francisco Bay Area: 145,000 – 165,000 • Central/Midwest Regions: 105,000 – 125,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Manage customer workflow optimization, lead project implementation, support post-installation customer needs, collaborate across teams, and advocate for customer solutions in AI-enabled microscopy workflows. | Masters or higher in Life Sciences, 5+ years in project management and technical sales of software workflows, expertise in microscopy, AI, automation, workflow optimization, and software product management. | About Us: How many companies can say they’ve been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? We are seeking a Senior Customer Experience Manager, Automation to join our North American team focused on Scaling Workflow Solutions (SWS) and OEM Sales and Customer Experience. This role is critical in driving customer success through the development and implementation of AI and automated microscopy-enabled workflow solutions. Sound Interesting? Here’s what you’ll do: Customer Workflow Optimization: Collaborate with Emerging Business and Sales teams to assess customer needs and develop Proof of Concept workflows to support the sales process. Act as the local Project and Implementation Manager for joint development projects, ensuring seamless execution and customer satisfaction. Serve as the primary post-installation contact, optimizing workflows, improving tool usability, and addressing customer needs with urgency. Customer Engagement & Support: Visit customer sites to understand workflows and develop tailored solutions. Mobilize North American and Headquarters resources to ensure customer success and satisfaction. Participate in business reviews with key accounts, addressing challenges and tracking KPIs such as uptime, productivity, and system performance. Collaboration & Advocacy: Work closely with Product Management, Solutions Lab, and Service teams to develop customized software solutions and proactive care strategies. Represent the SWS and OEM business in meetings, workshops, and exhibits, advocating for customer needs and market insights. Provide regular reports on installations, SaaS usage, escalations, and customer feedback, driving continuous improvement. Do you qualify? Masters or higher in Life Sciences or related fields, preferably from an accredited college or university 5+ years work experience in project management, customer interactions and technical sales in Software Workflows is required Knowledge in the wide range of light microscopy, life science applications, automation, workflow optimization, Data Management, AI based analysis and Cloud enabled technologies is required Solution oriented problem solver with excellent verbal and written communication skills Proficiency with the scientific SW ecosystem and/or experience in machine learning / deep learning techniques is advantageous Expertise in Commercial Workflow Development Process and or Software Product Management is required. This should include experience in Market Analysis, Customer requirements, Feature Prioritization, Development, Validation, Competitive Positioning, Market Rollout, Key Customer Management and ongoing Support Positive “can do” attitude coupled with a willingness to continuously acquire product and application knowledge independently Working Environment: Customer Visits will require a moderate volume of travel Strong people skills Excellent time management skills, analytical skills and solid understanding of financials Strong Coaching abilities Ability to function within a team environment and adhere to robust process-oriented methods We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! Your ZEISS Recruiting Team: Holly Greenwood-Mosher Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

The Field Service Engineer is responsible for the installation, preventive maintenance, troubleshooting, and general upkeep of ZEISS semiconductor systems. This role involves delivering excellent customer support and ensuring optimal system performance. | Candidates should have a Bachelor’s degree in Engineering, Optics, or Mechatronics, or equivalent experience with at least 5 years in the industry. Strong customer orientation, technical experience in the semiconductor industry, and good communication skills in English are essential. | About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of cutting-edge ZEISS semiconductor systems. This is a field-based role with a primary location in Fremont, CA, requiring international travel for training and collaboration with factory experts. The engineer delivers excellence in customer support, ensuring optimal system performance and customer satisfaction. Sound Interesting? Here’s what you’ll do: Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions. Perform hands-on operation, service, and upkeep of FIB-SEM systems. Complete service reports, quality forms, and expense documentation within set timelines. Manage spare parts inventory, including ordering and returns. Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center. Provide timely updates to customers and internal teams regarding equipment status and ongoing projects. Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts. Support the development and testing of new service strategies, create training materials, and conduct training sessions. Act as the primary liaison between the German factory, local support, management, and end customers. Other duties as assigned. Do you qualify? Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics. High customer orientation, flexibility, and willingness to work varying service hours. Ability to read and interpret electrical and mechanical engineering documentation and schematics. Technical experience in the semiconductor industry; experience in optics is preferred. Ability to work independently, strong hands-on skills, and assertiveness. Good written and verbal communication skills in English. Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems. Must be willing to travel periodically, including internationally. Compensation: Annual Pay Range: $97,000 – $122,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

The Field Service Specialist installs, repairs, upgrades, and performs customer-critical repairs on Carl Zeiss Meditec instrumentation in their assigned regional area. They are responsible for maintaining effective communication with customers and internal teams to ensure high levels of customer satisfaction. | A BS in Engineering or related fields is preferred, along with a minimum of 6 years of related experience. Candidates must possess current vendor credentials and demonstrate strong communication and technical skills. | About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is located in MO. What’s the role? The Opthalmic Systems (OS) or Microsurgery (MS) Field Service Specialist independently, or with minimal supervision, installs, repairs, upgrades and performs customer-critical repairs on Carl Zeiss Meditec instrumentation (OS/MS) in their assigned regional area. The Field Service Specialist will represent Carl Zeiss Meditec at customer locations and work to resolve escalated issues with a high level of customer satisfaction expected. This role is responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Field Service Specialists are expected to maintain a high level of professional communication with their team, customers, management, Sales and Technical Support. Sound Interesting? Here’s what you’ll do: Works in conjunction with the Field Service Area Manager, Field Service Supervisor and local Field Support Engineer (FSE) on high-profile escalations. Also works closely with sales partners, Clinical Application Specialists (CAS) and other product managers when issues occur to ensure maximum uptime for all diagnostic equipment. Manage escalations with the local area FSE and travel to the site when required. Effectively diagnose and repair all designated products within the assigned service area, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. Must be knowledgeable in all service bulletins related to Zeiss OS or MS equipment. Audits field service reports for complete and accurate information. Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. Support revenue growth through the promotion and retention of service agreements. Communications with internal and external customers are professional, calm and effective. Examine difficult customer issues and arrive at a satisfactory result as demonstrated by consistently meeting established customer service levels. Maintain effective area management and expense control. May assist in training and mentoring new hires. Develop strong relationships with key customers. Supports the business at trade shows by installing and maintaining equipment. Mentoring, coaching, instructing & educating FSE’s on operation and maintenance of equipment. Manage regional escalations by communicating with the local area Manager, Supervisor, FSE and account stakeholders. Maintain company-issued test equipment and support tools. Identify up-sell and new sales opportunities. Do you qualify? BS in Engineering, Electronics, Computer Technology, computer networks or related fields preferred. Relevant experience may be considered in lieu of university degree. Must be a Zeiss FSE for a minimum of 3 years. Minimum of 6 years total related experience in Electronics, Fine Mechanics, Electro-mechanical, Optics Data management, including Networking or Medical Field Service. Must possess, and maintain, current vendor credentials. A+ and Net+ certification and thorough knowledge of ophthalmic anatomy preferred. Demonstrated ability to generate appropriate customer satisfaction results Must have excellent verbal and written communication skills. Must have strong computer skills. Must pass required training to service fine mechanics and optics. Excellent project and time management skills. Must support all product lines within assigned discipline, including new product releases and launches. Must have a thorough understanding of schematics and complex technical data. Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye, i.e., CCOA certification or equivalent preferred. Must be self-directed and results oriented. The salary range for this position is $97,000 - $113,400. The salary offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Your ZEISS Recruiting Team: Tina Eilerman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.