Zapier

Lead build operations by designing operating models, managing cross-functional programs, and building visibility layers to ensure alignment. | Extensive experience supporting engineering/product organizations operationally, strong project management, and ability to communicate technical concepts to non-technical stakeholders. | AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. As Senior Manager, Build Operations, you lead the function that surfaces insight, accelerates delivery, and reduces operational drag for Zapier's engineering and product teams. Your core mission is closing the gaps in how work gets prioritized, decided, and run across Build — reducing financial exposure, unblocking build velocity, and establishing continuity in how operations run. You'll manage a team of four and partner across the organization to drive adoption and alignment — restoring execution capacity on the work most critical to Finance and Build leadership, and building the visibility, operating rhythms, and enablement that help engineering and product move faster. As that operating picture matures, you'll extend it to go-to-market teams so every part of the company works from the same source of truth — one shared view, in consistent language — that levels the playing field and takes the guesswork out of what's shipping and when. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You - Has been the operational backbone of an engineering or product org — restored execution on stalled work, stood up operating rhythms, and earned the trust of senior technical leaders. - Experience running cross-functional programs that span multiple teams or organizations, not just managing work within a single team - Proven ability to translate technical or engineering concepts into language and frameworks that non-technical audiences can use and own - Strong project and program management fundamentals: you're comfortable with project plans, milestones, dependency tracking, risk management, and change documentation - Ability to partner across functions and influence without relying on title — you can hold a room and drive alignment in complex settings - Comfort operating in ambiguity and fast-paced change; you thrive when scope isn't fully defined and you have to figure out the path - Experience securing buy-in and resourcing from senior stakeholders on programs that weren't yet fully scoped or understood - Familiarity with modern operations tools and the willingness to microlearn new systems; deep technical expertise is not required - Experience embedding AI into team workflows and processes, not just using it for personal productivity Things You’ll Do - Restore execution capacity on the P0 workstreams blocking Finance and Build leadership — take ownership, drive them to completion, keep them current. - Provide the operational layer the Build Org needs to execute strategy, and drive the prioritized work already published. - Design and socialize the operating model Build runs on — turning engineering-side architecture and rhythms into something teams actually adopt — and extend that shared framework to go-to-market so both organizations operate the same way. - Build, own, and scale the connected visibility layer — a live, auto-generated view of what's shipping, where work overlaps, and where ownership is at risk — starting in Build and extending across the business so every team works from one source of truth, in one language. - Own the dependency and primitive-ownership routing layer so cross-team requirements reach the accountable owner instead of dying in DMs. - Drive adoption through enablement — training, feedback loops, and continuous-improvement cycles — so change lands once, centrally, with adoption as a clear metric. - Partner with Build and GTM leadership to spot adoption gaps, clear blockers, and secure resourcing for the initiatives that matter most. - Build trust and durable relationships with Build's senior leaders; be the operational partner they rely on. - Secure headcount, stabilize the team, and shore up the platforms the org depends on. - Manage a team of four (an L4 TPM, two ops ICs, and a contractor); set direction and unblock their work. - Document operational decisions and trade-offs; write the proposals that win senior alignment and resourcing. - Identify and implement AI-powered tools and workflows to increase team efficiency and reduce manual overhead How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Lead AI-first IT operations including identity, endpoint management, and zero-trust architecture for a global team. | 8+ years IT experience with 3+ years management in a high-growth remote environment and strong technical skills in Okta, Jamf, and SaaS governance. | AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there! This role sits at the center of two things that matter a lot to Zapier right now: keeping ~800 Zapiens productive and secure, and building the identity and access controls enterprise buyers scrutinize. I'm looking for someone who wants to run IT as a product, not a help desk — someone who sees AI-first operations and zero-trust architecture as the standard, not a stretch goal, and who's excited to build the team that makes that the norm. Zapier is ~800 people, fully remote, and IT's first job is to keep the team productive and secure and to deliver a reliable, fast service, smooth onboarding and offboarding, and a great employee experience at scale. That sits on a backbone of identity (Okta), endpoint management (Jamf), and SaaS governance across 200+ apps. This internal foundation is the core of the role. As Zapier moves upmarket, IT carries a second and growing mandate: the identity, access, and governance controls that enterprise buyers need to scrutinize. That makes a deep, capacity-backed partnership with Security central to the job and increasingly tied to how Zapier earns enterprise trust. We're looking for a Senior Manager who's excited to lead a high performing, globally distributed team that's driven by building systems that increasingly run on Zapier's own product — energized by the shift toward enterprise-grade IT, and eager to be the gold standard for other IT teams using Zapier too. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier What you'll do Raise the bar on IT service — AI-first. Move IT from reactive support to a proactive, AI-first operation for ~800 Zapiens — onboarding, offboarding, and employee experience — with self-service provisioning, deflection, and proactive remediation as the operating model. Architect identity, endpoints, and zero-trust access. Evolve Okta (SSO, SCIM, OIDC, SAML, MFA, RBAC/ABAC, lifecycle automation) and Jamf (device trust, EDR) into an enterprise-grade access layer, and own the IT side of zero-trust end to end — identity, device, and access — as a co-owner with Security. Govern tooling as a portfolio. Treat the app portfolio as a strategic asset. Bring structure, ROI accountability, and vendor governance to 200+ tools, not just approval workflows. Own major incidents end to end. Lead high-severity IT operational incident response and the root-cause and prevention that follow. Security incidents route to Security's Detection & Response program; IT partners on containment and remediation. Plan IT around where Zapier is headed. Translate company direction — enterprise, AI, scale — into an IT roadmap you own and deliver, so IT is ready ahead of the need rather than catching up to it. Influence and hold the line. Set and enforce policy on access, procurement, and security across People Ops, Finance, Legal, Product, and Engineering, moving senior stakeholders, not escalating to them. Partner with Security on security policy, operationalizing and enforcing it within IT's domain. Build the IT org, not just the team. Turn a flat, reactive team into a tiered, globally distributed function, depth, not dependence. Expect to lead from in the mix, a player-coach who rolls up their sleeves on the hardest problems while building the team that makes that the exception, not the norm. You'll lead a team of ~6 today, evolving the structure as IT scales. Power the enterprise motion. Make IT the internal proving ground for enterprise access controls and feed gaps to Product — as requested, be the IT reference in enterprise deals, speaking to IT personas about how we run IT on Zapier and handle access and governance at scale. What we're looking for Proven IT leadership at scale. 8+ years in IT/Systems Engineering, including 3+ years managing engineers — ideally scaling IT in a high-growth, fully remote company. You build teams with real standards and accountability, develop people deliberately, and build depth rather than dependency across timezones. AI, automation, and product mindset. You've built, championed, and implemented AI or automation into IT or security operations and treat it as core infrastructure. You're curious by nature — new products, AI, and automation are what get you excited to come to work — and you see running IT on Zapier's own product as a competitive advantage, not a nice-to-have. Technical credibility. Deep hands-on Okta (SSO, SCIM, OIDC, SAML, MFA, RBAC/ABAC, lifecycle automation) and Jamf (device trust, EDR), plus SaaS governance at scale — you're the person your team trusts on hard calls. You've partnered with Security on zero trust, enterprise access controls, and compliance (SOC 2 Type 2, ISO 27001), and understand the work well enough to own the controls and evidence that support them. Strategic execution. You turn business direction into a clear IT strategy, and you follow through: plans become results, not slide decks. Operational and financial rigor. You run to SLAs and metrics, lead major-incident response, and run SaaS spend with FinOps discipline — optimization targets and ROI. Influence and communication. You operate across Security, Legal, Finance, and Engineering at a senior level — you win buy-in and drive people to act, not just weigh in. You frame things clearly in writing and in person, don't bury the lede, and don't soften important messages until they lose meaning. You're equally credible in customer-facing conversations, representing Zapier's IT posture to enterprise IT buyers and security teams. Nice to have For a role this broad, we value credentials that span identity, endpoint, security/compliance, and IT operations over deep specialization in any one — and treat all of these as signals, not requirements. Certifications (any across these domains; we value breadth over a single track) Identity & access: Okta Certified (Administrator / Professional / Consultant). Endpoint / MDM: Jamf Certified (Admin or Pro), Apple Deployment. Security: CISSP, CISM, or Security+ — CCSP (cloud security) a plus. Compliance & audit: CISA, or ISO 27001 Lead Implementer / Lead Auditor. Cloud: AWS certification (our stack includes AWS/IaC). IT service management: ITIL (service-delivery and SLA maturity). Program / people leadership: PMP or equivalent a plus. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.