Zaelab

Lead end-to-end CPQ strategy, architecture, and delivery for enterprise clients, including solution design, integration, hands-on development, and team mentorship. | Extensive experience in enterprise solution architecture with a focus on CPQ, platform integrations, and technical leadership, along with relevant certifications. | The Digital Consulting Architect, CPQ, reporting to the Director, Technology Solutions, plays a critical role in delivering scalable, revenue-driving Quote-to-Cash solutions for Zaelab’s enterprise clients. This role serves as the primary functional and technical authority for CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. As a trusted advisor, you will lead end-to-end CPQ strategy, architecture, and delivery execution, ensuring solutions are aligned with client revenue models, operational processes, and long-term digital transformation goals. You will combine deep CPQ domain expertise, strong consulting instincts, and hands-on technical leadership to design solutions that are both elegant and executable. Your work directly influences client outcomes, delivery quality, and the evolution of Zaelab’s CPQ and Commerce practice. Your Key Responsibilities • Solution & Project Delivery: Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making. • Solution Design: Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment. Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow). Translate complex revenue models into scalable CPQ architectures aligned with platform best practices. • Integration Architecture: Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches. • Technical Discovery: Conduct business and technical discovery, assessing current-state revenue systems and defining future-state CPQ roadmaps. Lead business process mapping sessions and produce functional and architectural documentation. Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities. • Hands-On Development: Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team. Partner closely with developers to ensure designs are implemented accurately and efficiently. Troubleshoot complex functional and technical issues, identifying root causes and driving resolution. • Issue Resolution: Troubleshoot complex technical issues, ensuring consistent delivery momentum and high-quality outcomes. • Team Leadership: Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices. Coach teams on balancing functional requirements with technical feasibility and long-term maintainability. Set quality standards for CPQ design, documentation, and delivery execution. • Pre-Sales Support: Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients.Build trusted relationships with client sponsors and stakeholders, guiding strategic decision-making. Clearly articulate CPQ solution value to technical and non-technical audiences. • Thought Leadership: Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns. Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally. Participate in internal enablement, client workshops, and industry/community forums.. Requirements Your Experience • * 8+ years of experience in enterprise consulting or solution architecture, including complex platform implementations and integrations. • At least 3+ years focused specifically on CPQ, Quote-to-Cash, B2B Commerce or complex product configurations. • Proven experience designing and delivering custom CPQ or product configurator solutions. • Experience integrating CPQ with CRM, ERP, commerce platforms, and middleware. • Hands-on experience with modern web and integration technologies (JavaScript, REST/SOAP, APIs). • Experience in digital commerce, service modernization, or customer experience transformation is a strong plus. Background in Manufacturing and B2B is nice to have. • Demonstrated ability to engage and influence senior stakeholders, translating complex requirements into actionable architectural plans. • Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations. • Required Certifications (or obtained within designated timelines): • * Certified System Administrator (within 60 days) • Certified Application Developer (within 90 days) • Certified Implementation Specialist – Sales & Order Management (SOM) • Certified Implementation Specialist – Customer Service Management (CSM) • Certified Implementation Specialist – Field Service Management (FSM) • ServiceNow CPQ / Product Configuration (Logik.ai) Certification (or equivalent CPQ certification) • Certified Technical Architect (within first year) • Equivalent Certifications: • * Salesforce CPQ Specialist • Salesforce Revenue Cloud Consultant • Salesforce Architect • Salesforce Service Cloud Consultant • Salesforce Field Service Lightning Benefits Why you’ll love working here: • Unlimited Vacation/PTO • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires. Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK

Lead end-to-end CPQ strategy, architecture, and delivery for enterprise clients, including solution design, integration, and team mentorship. | Extensive experience in enterprise solution architecture, specifically in CPQ and Quote-to-Cash platforms, with hands-on technical skills and certifications. | The Digital Consulting Architect, CPQ, reporting to the Director, Technology Solutions, plays a critical role in delivering scalable, revenue-driving Quote-to-Cash solutions for Zaelab’s enterprise clients. This role serves as the primary functional and technical authority for CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. As a trusted advisor, you will lead end-to-end CPQ strategy, architecture, and delivery execution, ensuring solutions are aligned with client revenue models, operational processes, and long-term digital transformation goals. You will combine deep CPQ domain expertise, strong consulting instincts, and hands-on technical leadership to design solutions that are both elegant and executable. Your work directly influences client outcomes, delivery quality, and the evolution of Zaelab’s CPQ and Commerce practice. Your Key Responsibilities • Solution & Project Delivery: Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making. • Solution Design: Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment. Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow). Translate complex revenue models into scalable CPQ architectures aligned with platform best practices. • Integration Architecture: Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches. • Technical Discovery: Conduct business and technical discovery, assessing current-state revenue systems and defining future-state CPQ roadmaps. Lead business process mapping sessions and produce functional and architectural documentation. Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities. • Hands-On Development: Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team. Partner closely with developers to ensure designs are implemented accurately and efficiently. Troubleshoot complex functional and technical issues, identifying root causes and driving resolution. • Issue Resolution: Troubleshoot complex technical issues, ensuring consistent delivery momentum and high-quality outcomes. • Team Leadership: Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices. Coach teams on balancing functional requirements with technical feasibility and long-term maintainability. Set quality standards for CPQ design, documentation, and delivery execution. • Pre-Sales Support: Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients.Build trusted relationships with client sponsors and stakeholders, guiding strategic decision-making. Clearly articulate CPQ solution value to technical and non-technical audiences. • Thought Leadership: Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns. Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally. Participate in internal enablement, client workshops, and industry/community forums.. Your Experience • 8+ years of experience in enterprise consulting or solution architecture, including complex platform implementations and integrations. • At least 3+ years focused specifically on CPQ, Quote-to-Cash, B2B Commerce or complex product configurations. • Proven experience designing and delivering custom CPQ or product configurator solutions. • Experience integrating CPQ with CRM, ERP, commerce platforms, and middleware. • Hands-on experience with modern web and integration technologies (JavaScript, REST/SOAP, APIs). • Experience in digital commerce, service modernization, or customer experience transformation is a strong plus. Background in Manufacturing and B2B is nice to have. • Demonstrated ability to engage and influence senior stakeholders, translating complex requirements into actionable architectural plans. • Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations. • Required Certifications (or obtained within designated timelines): • Certified System Administrator (within 60 days) • Certified Application Developer (within 90 days) • Certified Implementation Specialist – Sales & Order Management (SOM) • Certified Implementation Specialist – Customer Service Management (CSM) • Certified Implementation Specialist – Field Service Management (FSM) • ServiceNow CPQ / Product Configuration (Logik.ai) Certification (or equivalent CPQ certification) • Certified Technical Architect (within first year) • Equivalent Certifications: • Salesforce CPQ Specialist • Salesforce Revenue Cloud Consultant • Salesforce Architect • Salesforce Service Cloud Consultant • Salesforce Field Service Lightning Why you’ll love working here: • Unlimited Vacation/PTO • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires. Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK

As a Security Engineer, you will own end-to-end security across multiple cloud projects, embedding automated controls and best practices. You will partner with various teams and act as a client-facing security authority, briefing both technical staff and C-level executives. | The role requires 7+ years of hands-on security engineering experience in cloud-native environments and expert knowledge of AWS and Azure services. Proven experience with SIEM, vulnerability management tools, and a consultative mindset are essential. | As a Security Engineer, you will own end-to-end security across multiple enterprise and mid-market cloud projects. Your initial mission is to embed automated controls and best practices into every AWS- and Azure-based delivery, shifting the organisation from reactive fixes to a proactive security posture. Reporting directly to the Director of Engineering, Cloud, you will partner daily with Technology, Cloud, Engineering and Account-Management teams and act as a client-facing security authority - able to brief both technical staff and C-level executives. Your Responsibilities Design, implement and enforce comprehensive Secure SDLC processes, integrating automated security controls, threat modeling, secure coding standards, and continuous security testing throughout the entire development lifecycle. Develop, document and enforce security policies in our Confluence-based knowledge base and project DMS. Harden multi-account AWS and Azure estates (EC2, S3, IAM, VPC, CloudTrail, CloudFront; Virtual Machines, Storage Accounts, Key Vault, NSG, Policy, Monitor). Deploy and tune SIEM/log-management platforms (Splunk, ELK, Microsoft Sentinel); craft queries and dashboards that surface actionable threats. Run scheduled and continuous vulnerability scans (Qualys, Rapid7, Defender), interpret results and drive remediation with Engineering. Configure and manage security edge controls—firewalls, WAFs (Akamai, AWS/Azure WAF) and IDS/IPS—tailored to each client’s risk profile. Integrate SCA (Trivy, Grype, Snyk) and DAST (OWASP ZAP) tooling into build pipelines; champion secure-by-design coding practices. Lead security architecture reviews and threat-model sessions with cross-functional, multi-country delivery teams. Present findings, roadmaps and risk mitigation strategies directly to enterprise clients, translating technical issues into clear business impact. Continuously evaluate emerging threats, Zero-Trust patterns and supply-chain risks; recommend tooling and process improvements that keep us ahead of third-party scans. 7 + years of hands-on security engineering in cloud-native, agile environments. Expert knowledge of core AWS and Azure services and how to secure them at scale. Proven SIEM experience—log ingestion, correlation rule creation and dashboarding. Deep understanding of vulnerability management tools and remediation cycles. Practical experience with WAF/IDS/IPS configuration, network protocols (TCP/IP, DNS, HTTP) and Zero-Trust/IAM best practices (AD, Azure AD, Okta). Comfort operating as a solo security function: you set the standards, choose the tools (budget approved) and drive adoption company-wide. Consultative mindset with excellent written and verbal English; able to brief board-level stakeholders and guide client teams through complex security topics. Will be a plus Container and Kubernetes hardening, DevSecOps pipeline design, CNAPP familiarity, compliance frameworks (SOC 2, ISO 27001, PCI DSS) and industry certifications (CISSP, AWS Security Specialty, Azure Security Engineer Associate, CKS). Experience working with US clients Competitive compensation depending on experience and skills Unlimited, paid time off and vacation Budget for certifications and IT conferences Friendly team to work with around the world Be a team player in an agile software development environment focused on collaboration and continuous integration Comprehensive health insurance and retirement benefits: United States: Health Insurance and 401(k) plan. Canada: Health Insurance and Employer-Sponsored Retirement Plan.