YMCA Of Greater Seattle

Engage and support at-risk youth through outreach, safety planning, crisis response, and community collaboration to promote violence prevention and neighborhood safety. | Requires high school diploma or equivalent with 2+ years relevant experience, Washington State Agency Affiliated Counselor Certification, Certified Peer Counselor certification or equivalent experience, ability to work nontraditional hours, and strong community ties. | Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Job Summary The Certified Peer Outreach Community Safety Case Manager will be a part of the Y’s Violence Prevention Department and will serve the community’s youth through responding to episodes of violence, building relationships with youth involved in gangs, violence and the juvenile justice system, building and strengthening neighborhood safety, restoring and rebuilding community connections, offering youth resources for self-sufficiency, and promoting neighborhood pride and ownership. This position will locate and build relationships with youth throughout King County and connect them to resources and services. This position is with the Y Social Impact Center, the social services division of the YMCA of Greater Seattle (YGS), serving around 5,000 youth, young adults, and families every year in communities across King County, Pierce County, and various counties across WA. Through our programs we aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; establishing stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center’s programs include homelessness prevention, housing, behavioral health, crisis response, foster care licensing, violence prevention, and employment. Since many of the young people we serve have been involved in the foster care, criminal justice, behavioral health, and/or homelessness systems, we truly value relatable lived experience of our staff and those applying for our positions as an asset. This position is 40 hours/week with some nights/weekends required. What You Will Get From Working At The Y • Membership to the YMCA of Greater Seattle for you and your household • Medical, Dental, Vision, and Life insurance • Retirement with generous employer contributions • Free access to mental health resources • Rapidly-accruing paid time off (PTO) • Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs Hiring Range: $24.00 - $27.00/hour Responsibilities Program Responsibilities • Fulfill the duties as assigned by each contract of the Violence Prevention Program. Develop collaborative relationships with youth participants and community members to support and engage them in the Safe Passage Program’s established safety protocols. • Document all activities related to program participants in Credible (EHR) daily to maintain client files in accordance with grant and licensing requirements. • Be apprised of community violence, tension and gang conflicts and communicate information in real time to supervisor, appropriate safety agencies and to all VP teams. • Monitor designated “safety zones” that include local neighborhoods, school zones and community centers during peak times (i.e.: before/after school, community events). • Provide supervision and arrange for safe transition for students/youth from school to next destination (i.e.: home, bus stop/light rail), after school activity or program. • Provide communication daily leadership regarding any incidents or suspicious activity. If job assigned, respond immediately to “Shots Fired” incidents alongside SPD and First Responders at incident sites within contracted communities. • Available to work all assigned shifts that may include some evenings and weekends. • Provide intensive and coordinated responses to youth participants and community members experiencing trauma from acts of violence at various sites including but not limited to detention facilities, hospitals, and vigils during evenings and weekends as required. • Actively participate in community events, VP organized event and promote safety and peace. • Provide mediation assistance in escalating situations. Complete and submit accurate timesheet by designated due date. • Complete and submit accurate reimbursement forms within designated timeframe. Participant Engagement Responsibilities • Develop collaborative relationships with local schools and community centers/hubs to identify youth that may require services. • Learn and utilize “street outreach strategies,” to identify/engage “at-risk” youth in program services. • Complete assessments for every youth assigned to caseload to determine risks, needs, and goal planning. Upon completion of assessment, create safety plan to reduce the risk of youth engaging in violence, gang activity, and/or criminal activity. • Develop safety plans which include community-based services that address both program and youth participants’ self-identified needs, goals, and plan of action to address and eliminate barriers. • Provide support and guidance to assist youth participants in engaging in services and offerings of culturally responsive community partners and agencies. • Advocate for services on behalf of youth participants by submitting referrals, scheduling, and attending intake appointments and/or meetings with community-based service providers. • Meet with youth participants at community-based locations including but not limited to schools, homes, and community centers. Meet with youth participants assigned to caseload as stipulated (i.e.: twice weekly). • Document all assessment and safety plan activities in Credible. Review Credible notes daily to ensure progress toward Safety Plan Goals and accurate documentation. Code of Conduct for Applicants Qualifications • Must be at least 21 years of age OR may be between 18 and 21 years of age if enrolled in a social service internship or practicum program with an accredited college or university and can provide sufficient documentation. • High school diploma or high school equivalency course of study (GED/HSEC) with 2 years of directly relevant experience working with children, youth, and families required. • Washington State Agency Affiliated Counselor Certification*** • Have the skills and ability to work successfully and meet the special needs of children in child welfare care. • Ability to transport self and client(s) in a safe and effective manner, and to meet clients at their home or school. Access to working vehicle and proof of adequate vehicle insurance coverage is required. • Intermediate proficiency with computers, basic Microsoft Office software and case management/client tracking software. • Experience tracking and summarizing data into reports. • Strong organizational and communication skills with attention to details, timelines and follow-through. • Current state approved first aid, CPR and HIV/AIDS training certification.* • TB test by the Mantoux method. ** • Be a Certified Peer Counselor (CPC) or complete CPC classes and pass the WA State test within 6 months of hire or have a bachelor’s degree or equivalent experience in social work, social services, or a closely related field. • Personal/Lived experience overcoming barriers that the program’s client population is currently facing, including involvement in gangs and the criminal justice system. • Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. • Strong ties to the local community and existing relationships with community members. • Familiar with gangs/group activity in the target community and has the skills to work effectively with high-risk teenagers and young adults. • Comfortable and willing to work in high-risk community settings at nontraditional hours. Available to participate in evening and weekend work activities. Experience serving diverse communities (language, culture, race, physical ability, sexual orientation, etc.). • Knowledge of local community-based agency programs and services (schools, social services, law enforcement, courts/corrections), local units of government, and grassroots organizations. • Proficiency in Microsoft Office Suite. • Ability to effectively communicate verbally and in writing. Access to reliable transportation required. Preferred Qualifications • Bachelor’s degree or equivalent experience in social work, social services, or a closely related field. • Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. • 2+ years or more related professional or volunteer experience working with elevated risk, system involved (homeless, justice, behavioral health, foster care) youth and/or young adults. • Bilingual (Spanish/English) preferred. • Within 30 days of employment or first available training • Within 30 days of employment • Within 120 days of employment. Our Commitment YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check. We participate in the Federal E-Verify system. If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org. MISSION STATEMENT: Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. OUR VALUES: • Respect • Responsibility • Honesty • Caring • Passion for Excellence

Assist members with enrollment, provide customer service, and support engagement activities. | Must have relevant experience in customer service or related fields, basic computer skills, and the ability to work with diverse populations. | Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Job Summary *This is an on-site position We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. What you'll get from working at The Y Individual membership to the YMCA of Greater Seattle Free access to mental health resources Rapidly-accruing paid time off (PTO) Hiring Range: $20.76/hour - $22/hour DOE Responsibilities Develops positive relationships including providing prompt and courteous service to members, participants and guests. Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry. Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests. Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment. Balances and completes reports for financial transactions. May control access to facility. May open and/or close facility. Supports member engagement and retention activities of the branch. Provides guidance and support for assigned at-risk members and accurately maintains related records. Conducts follow up on prospects who have not joined, as assigned. Follow-ups on new member survey feedback, as assigned. Attends staff meetings and trainings as required. Other duties as assigned. Code of Conduct for Applicants Qualifications You should be 16 years of age or older and have: Six months or more of relevant work experience (sales, retail, reception, customer service, etc.). Strong customer service skills, responding to multiple questions via phone, email and in person. Basic computer skills. Preferred Qualifications Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. You'll be a great fit for the Seattle Y if you Thrive on working in a collaborative environment. Are very adaptable. Have high ownership and strong work ethic. Are a great problem solver who can think on your feet. Truly enjoy being of service to people. Like being part of a team that cares about one another as people and enjoy working together. Want to know that the work you do contributes to building a better, stronger community for all. Our Mission Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. YMCA of Greater Seattle's Core Values Respect Responsibility Honesty Caring Passion for Excellence YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.

Provide exceptional customer service, conduct membership interviews and enrollments, assist with program registration, handle member inquiries, maintain records, and support member engagement and retention activities. | At least six months of relevant customer service or related experience, strong customer service skills, and basic computer proficiency. | Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Job Summary • This is an on-site position We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. What you'll get from working at The Y • Individual membership to the YMCA of Greater Seattle • Free access to mental health resources • Rapidly-accruing paid time off (PTO) Hiring Range: $20.76/hour - $22/hour DOE Responsibilities • Develops positive relationships including providing prompt and courteous service to members, participants and guests. • Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry. • Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests. • Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment. • Balances and completes reports for financial transactions. • May control access to facility. • May open and/or close facility. • Supports member engagement and retention activities of the branch. • Provides guidance and support for assigned at-risk members and accurately maintains related records. • Conducts follow up on prospects who have not joined, as assigned. • Follow-ups on new member survey feedback, as assigned. • Attends staff meetings and trainings as required. • Other duties as assigned. Code of Conduct for Applicants Qualifications You should be 16 years of age or older and have: • Six months or more of relevant work experience (sales, retail, reception, customer service, etc.). • Strong customer service skills, responding to multiple questions via phone, email and in person. • Basic computer skills. Preferred Qualifications • Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). • Ability to speak any language in addition to English may be helpful. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. You'll be a great fit for the Seattle Y if you • Thrive on working in a collaborative environment. • Are very adaptable. • Have high ownership and strong work ethic. • Are a great problem solver who can think on your feet. • Truly enjoy being of service to people. • Like being part of a team that cares about one another as people and enjoy working together. • Want to know that the work you do contributes to building a better, stronger community for all. Our Mission Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. YMCA of Greater Seattle's Core Values • Respect • Responsibility • Honesty • Caring • Passion for Excellence YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.