Ylopo

Manage the lifecycle of a product from onboarding through optimization and growth, acting as liaison between product team and clients. | Requires 5+ years in client success or account management with CRM proficiency and real estate strategy knowledge. | About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. The Technical Account Manager, Radar AI is responsible for driving successful retention, adoption, activation, and expansion of Ylopo’s Radar AI product-line. This role is distinct from a traditional CSM position, instead of managing broad platform health across a diverse book of accounts, this position is dedicated to owning the lifecycle of our Radar AI product from onboarding through activation, optimization, and strategic growth alignment. The Technical Account Manager serves as the connective tissue between: Product team enhancements and feedback • Growth team strategy • Client implementation • Field-level feedback Core Responsibilities Radar AI Client Success Ownership Act as primary technical account manager for Ylopo Radar AI subscribers Onboard and activate clients into the Radar AI ecosystem Field strategy questions related specifically to Radar AI pipeline Ensure clients understand product outputs and are capable of interpreting their results and next best actions Track performance metrics across the Radar AI client-base and identify optimization opportunities Product Team Liaison Work directly with product to stay ahead of enhancements and roadmap changes Translate product updates into client-facing enablement Collect structured client feedback to improve feature prioritization Identify common friction points and escalate trends early Growth & Expansion Partner Collaborate with the Ylopo account growth organization to identify expansion opportunities and scale usage of the Radar AI product line Track post go-live adoption velocity, retention trends, and revenue impact Identify upsell and cross-sell opportunities tied to Radar AI usage Enablement & Scalable Education Create and refine Radar AI best-practice documentation Support webinars and launch trainings Develop repeatable onboarding frameworks Collaborate with the Ylopo training and coaching organization for product-level education Required Skillset 5+ years of experience managing relationships in a Client Success, Account Management, or equivalent role Deep understanding of real-estate and seller pipeline strategy Ability to interpret AI-driven engagement data Strong client-facing communication Operational discipline with familiarity in managing and tracking tasks within a CRM platform Product curiosity and feedback translation ability Comfort managing high-volume subscription portfolios Experience working in a SaaS business environment or enterprise software highly preferred Knowledge of Salesforce and FUB CRMs a plus Compensation and full benefits include starting pay from $70K to $75K plus 30% of base salary OTE bonus depending on experience; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers. Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

The Product Analyst will ensure the quality and effectiveness of AI²'s automated conversations by reviewing AI-generated texts and voice calls. They will analyze data to identify opportunities for improvement and collaborate with the product team to implement changes. | Candidates should have 3+ years of experience in product or data analysis, with strong skills in both qualitative and quantitative data analysis. Excellent communication skills and the ability to work independently in a fast-paced environment are essential. | About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Product Analyst — AI² (AI Squared) Overview Ylopo is a next-generation digital marketing platform built exclusively for real estate professionals. We help real estate teams and agents scale their businesses through innovative lead generation, home search engagement tools, and AI-driven multi-channel nurture systems. Our platform empowers clients to grow personalized relationships with their prospects efficiently and effectively. About AI² (AI Squared) AI² is Ylopo's bundled automation solution that combines AI Text and AI Voice into a unified, intelligent lead follow-up system. Designed as a digital assistant or inside sales agent (ISA), AI² engages with leads via automated text messages and voice calls to ensure speed-to-lead, database prospecting, and long-term nurturing. Whether a lead is brand new, re-engaging after weeks of inactivity, or not quite ready to connect with a Realtor, AI² works tirelessly in the background—ensuring consistent outreach, surfacing high-intent opportunities, and keeping agents top of mind with prospects. With AI², agents can spend less time cold calling and more time helping ready buyers and sellers take their next step. The Opportunity We are looking for a Product Analyst to own the quality and effectiveness of AI²'s automated conversations. This person will play a critical role in shaping how AI engages leads, identifying opportunities to improve scripts and logic, and measuring the impact of changes. You’ll work closely with the Lead Product Manager and Data Analyst to evaluate performance and continuously raise the bar on conversational excellence. This role offers the chance to influence the evolution of one of the most innovative lead-nurturing tools in real estate, as AI² expands from early product-market fit to widespread adoption. Key Responsibilities Quality Assurance of Conversations: Review AI-generated texts and voice calls to ensure high-quality, effective, and compliant conversations across a range of lead scenarios. Insights & Trends: Analyze qualitative and quantitative data (transcripts, call outcomes, CRM feedback) to identify user behavior patterns, pain points, and optimization opportunities. Product Recommendations: Translate findings into clear, actionable product proposals—ranging from script changes to behavioral logic enhancements. Impact Analysis: Collaborate with the Lead Product Manager and Data Analyst to measure the effectiveness of implemented changes and inform what to iterate on next. Experimentation: Support A/B tests and pilots to evaluate hypothesis-driven enhancements, measuring downstream effects on engagement and conversions. Requirements 3+ years of experience in product/data analysis, QA, conversation review, or UX research—ideally within a SaaS or AI product environment Comfortable working with both quantitative data (engagement metrics, funnels) and qualitative data (transcripts, call summaries, user feedback) to develop a comprehensive understanding of product performance and conversation quality Strong skills in qualitative data analysis, such as pattern recognition, inference making, theme categorization, and attention to detail Excellent written and oral communication of findings and recommendations Experience coordinating across multiple teams to drive outcomes Ability to translate technical concepts into business impact Available for early morning meetings (7 am Pacific time) Ability to work independently, make sense of ambiguity, and drive toward actionable outcomes Nice to Have Experience in real estate tech, call center operations, or inside sales automation Exposure to AI voice assistants or chatbot systems Product/project management coursework or certification Basic SQL or data querying skills New graduates or junior candidates will be considered if they have relevant project or internship experience This role is currently fully remote within the US. Compensation and full benefits include starting pay from $70k-$90k range depending on experience; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k) Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.