Year Up

Manage and support a learning community of young adults, coordinate with various organizational departments, and facilitate student success and internship placements. | Experience in student affairs, program management, relationship management, and working with diverse youth populations, with strong communication and organizational skills. | OVERVIEW: Reporting to the Regional Site Director, the Program Manager position is a core component of the Year Up United program. This position is responsible for leading and managing a Learning Community comprised 30-50 young adults, with the ultimate mission of providing high-quality service to the students in the community as they prepare for corporate internships and careers in Year Up United-related job fields. Successful outcomes for this role include maintaining 85% retention during the Learning and Development phase and no more than 10% attrition in the Work-Based Learning phase, student satisfaction with the Program, and 75% positive outcomes 4 months after graduation. The Program Manager will also serve as an important member of Year Up United’s Corporate Engagement function while their learning community is on internship. They will facilitate day-to-day interactions between Year Up United interns and corporate partner staff, ensuring a successful internship experience for all parties. The Manager will support performance for an assigned group of students and serve as the main point of contact for supervisors to help interns convert to employment and yield partner retention and satisfaction. To be successful in this role, you will bring excellent communication, administrative, and management skills as well as the ability to interface with students, functional departments, and outside stakeholders as we work to achieve our mission. This position will work with our Academic/instructional staff, Student Services, Internship Services, and Corporate Engagement departments, to help provide students with individualized support by addressing challenges and understanding when to leverage other resources. In keeping with Year Up United’s values, the Program Manager will also have the opportunity to interact with students on an individual level, as a group facilitator, and advocate, participating in building a positive educational environment. KEY RESPONSIBILITIES: Drive Student Success Serve as a role model by reflecting and maintaining Year Up United culture and embodying our values and operating principles while preparing students for corporate internships Manage, uphold, and track student contracts in a consistent manner to ensure timely and accurate student payment Work in collaboration with the Centralized Internship Services team to coordinate intern performance management Oversee student performance to ensure seamless transition from learning and development phase to the work-based learning phase Balance serving students and ensuring the overall success of the Learning Community by making appropriate decisions that are both student-centered and in line with our Year Up United’s mission, vision, and values Collaborate with Student Services, Academic staff/instructors, and Corporate Engagement colleagues to identify and respond to student needs; ensure students receive high-quality services and individualized support Drive the development and management of individualized student performance/professional development plans in coordination with stakeholders to ensure student success Work with the Corporate Engagement and Market-based Employment Placement team to identify and match graduating participants to job opportunities Responsible for matching and placing 15% of non-converted graduates to find full-time, training-related jobs Learning Community Management Manage the day-to-day and annual operations of the Learning Community, including the calendar Coordinate efforts and schedules while maintaining a positive group dynamic amongst both staff and students Work collaboratively with other Year Up United functions to coordinate support for students and ensure alignment across departments Ensure all activities are planned, organized, and executed with high quality Plan and run new student orientation; oversee student transition into the program, coordinate orientation activities and ensure that students become acquainted with resources, staff, and program expectations Teach Career Development and Interpersonal Relations (CDIR) course Develop and maintain healthy and high functioning relationships with other functional areas of the organization that are critical to success in serving students Represent the Program Manager perspective when working with various functional areas at Year Up United, including but not limited to Admissions, Corporate Engagement, and other partners Identify students and interns for events; track student involvement with onsite guests, help prepare students for donor/outreach meetings, graduation, etc. Collaborate with Development team on stewarding mentor relationships Understand learning community-related data and synthesize/report out on trends (ex. contract, student performance) Coach students on career skills such as interview preparation and applying to open positions Help connect participants to open job positions once they graduate from the program; do this by working closely with the Corporate Engagement team and market-based Employment Placement team to identify leads and connect alumni to the open positions Learning Community Member Serve as a 1-1 coach for all participants Participate in and sometimes facilitate weekly group sessions with students Participate in staff meetings and trainings with Program Managers and staff from Accelerated Core sites in other markets & cities Placement Success Serve as relationship manager with LLA supervisors after internship sales have been confirmed for an assigned group of accounts that range in complexity, size, and maturity stage; partner with account leads in market to retain or expand account. Communicate regularly with and coach assigned interns to support performance. Provide responsive and high-quality customer service to each group in pursuit of KPIs related to account renewal and expansion in market, satisfaction for all involved customers/clients/intern, additional placements, intern retention, and conversion to hire. Manage against engagement scopes of work in account plans, meet standards of service for assigned accounts; flag non-standard activity, intern performance issues, or other risks; triage to solve. Oversee matching process for assigned interns. Analyze students’ strengths and decide on appropriate placement based on pattern recognition, partner needs, etc. Refer to matching playbooks to drive toward decisions via facilitation of conversations, data collection, timeline alignment, and communications to colleagues. Achieve on time onboarding by managing onboarding activities for all students in portfolio Follow conversion processes specific to account sourced from Account Directors’ playbooks. Drive and track account-specific conversion processes and work with partner HR or staffing agencies to ensure interns complete paperwork Enter employment records in Salesforce for intern conversions. Engage in knowledge transfer for non-converted interns and collaborate with central career services QUALIFICATIONS: Previous work in student affairs, first-year orientation, college guidance counseling, residence life, multiculturalism/diversity or related higher education roles Extensive work with Year Up United’s target population in high stakes environments with clear performance outcome measures Demonstrated ability to lead teams and to administrate multiple projects and tasks simultaneously, prioritizing and delegating as needed Interest in working a fast-paced, dynamic, complex start-up and/or entrepreneurial environment Coaching ability and high comfort level in having one-on-one coaching conversations with staff and students alike Relationship management in a business setting is preferred Demonstrated knowledge managing a CRM; Salesforce experience strongly preferred Sense of vision, prudence, and purpose using collaborative/servant leadership style to direct the overall vision of team Proven ability to make good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risks Ability to build strong professional relationships with others across the organization Sound judgment, maturity and the ability to handle sensitive and confidential information with discretion Excellent oral and written communication skills A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up United Commitment to diversity and inclusion Understanding of the Opportunity Divide and its drivers Salary Range: $55,000 - $75,000 #LI-Hybrid WORKING AT YEAR UP UNITED: Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations *Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia. COMPENSATION & BENEFITS: Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants. Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year. Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year) ** This is an exempt role (paid on a salaried basis). ** ORGANIZATION DESCRIPTION: Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission. COMMITMENT TO DIVERSITY: Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/ Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially. TO APPLY: Please submit a thoughtful cover letter and resume through our website. Note that applications without a cover letter will not be considered. We respectfully request no phone calls. We’re mission-driven and committed to excellence. From our commitment to diversity, to our core value to “work hard and have fun,” you’ll find a team with which you can learn, grow, and change the world.

Manage and execute projects related to Board and Council engagement, support internal and external communication, and contribute to organizational strategy. | 7+ years of high-level communication, project management experience, sophisticated interpersonal skills, and a passion for youth work and social impact. | OVERVIEW: Year Up United seeks to hire a Director of External Relations who will be responsible for managing key projects and processes related to Year Up United’s Boards, Industry Councils, and Market Advisory Councils. Reporting to the Chief of Staff, this individual will be asked drive holistic engagement of Board and Council members by preparing materials, communicating to both external and internal stakeholders, and ensuring timely follow-ups and project plans related to commitments or decisions with a special focus on revenue-generating activities in partnership with fundraising and external engagement teams towards measurable outcomes. This role will be accountable for ensuring stronger engagement from Councils & Board, faster action from Board and Council members on revenue-generating activities, expanded group membership, and increased revenue impact. The Director of External Relations will possess a strong attention to detail, comfort speaking to and working with external stakeholders, deep project management experience, and a desire to work on a dynamic and fast-paced team that interfaces across Year Up United’s business units. This person must have a sophisticated communication style and excel in managing up and through influence. The Director of External Relations will have the opportunity to interact with Year Up United students as a coach, group facilitator, and advocate, participating in building a positive educational environment. Salary Range: $122,900 - 139,400 KEY RESPONSIBILITIES: External Boards and Councils Project Leadership Plan and execute communications to Board and Council members in alignment with organizational and role-specific priorities In partnership with the Chief of Staff and functional leaders, support preparation for Board and Council meetings including leading on some creation of materials and gathering from others Support external activity in partnership with relationship leads to achieve membership retention or growth metrics as well as specific revenue and partnership metrics Create materials for and implement new Board and Council member onboarding or orientation Internal Boards and Councils Project Leadership Maintain trackers related to assigned Board and Council engagement and impact Drive the vetting process for potential new members in conjunction with relationship leads Coordinate across business units to ensure execution of board- or council-driven initiatives Consolidate ideas and insights from Boards and Councils to inform internal strategy Ensure that colleagues are kept up to date on board or industry council trends/findings Year Up United Citizen Serve as an advisor/mentor for a small number of current students Join and sometimes facilitate weekly group sessions with students Participate in staff meetings and trainings QUALIFICATIONS: 7+ years in a role requiring high-level communications, executive briefings, or external events Ability to craft and deliver on project plans in a dynamic and fast-paced environment and toward revenue outcomes Sophisticated interpersonal and people influence skills, including strong written and verbal communication skills Strong PowerPoint skills to visualize complex information and draw connections across various streams of internal or external work or data Ability to conceptualize, plan, and manage multiple projects and initiatives simultaneously A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United Understanding of the Opportunity Divide and its drivers Commitment to Belonging #LI-Hybrid WORKING AT YEAR UP UNITED: Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations *Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia. COMPENSATION & BENEFITS: Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants. Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year. Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year) ** This is an exempt role (paid on a salaried basis). ** ORGANIZATION DESCRIPTION: Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission. COMMITMENT TO DIVERSITY: Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/ Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially. TO APPLY: Please submit a thoughtful cover letter and resume through our website. Note that applications without a cover letter will not be considered. We respectfully request no phone calls. We’re mission-driven and committed to excellence. From our commitment to diversity, to our core value to “work hard and have fun,” you’ll find a team with which you can learn, grow, and change the world.

Lead management and analysis of alumni engagement metrics, generate insights, and support strategic decision-making through data storytelling and visualization. | Over 7 years of experience in data analytics or related fields, proficiency in SQL and BI tools, strong communication skills, and a passion for working with young adults and advancing equity. | OVERVIEW: The Director of Data Analytics & Insights reports directly to the National Director of Alumni Relations and will work closely with a dynamic team of staff and alumni leaders to support the development and execution of initiatives to advance all aspects of the organization’s alumni strategy – the Alumni ACT. The Director will surface critical performance questions, translate data into actionable insights, and foster a culture of data-driven, evidenced-based practices to support positive alumni outcomes and engagement. This role collaborates closely with the centralized Research & Evaluation (R&E) team to align on metrics, share analytical best practices, and contribute to organization-wide learning about the alumni community. This leader must bring strong business acumen, statistical fluency, and data storytelling skills, and must be able to translate complex data into insights that inform both daily and strategic decisions across Alumni Relations. This role plays a critical part in building a strong, connected alumni community, fostering long-term engagement, and amplifying the impact of alumni and their stories to inspire all stakeholders. Additionally, you will have a genuine passion for working with our alumni and doing whatever it takes to ensure that they are set up for success. Salary Range: $87,000 - $95,000 KEY RESPONSIBILITIES: Data Management, Exploration and Analysis Lead the management and analysis of alumni engagement performance metrics, including annual engagement estimate and three-year engagement scoring. Manage alumni constituent data, including data sourced from internal business partners and third parties. Ensure effective adherence to data standards (security, access) and policies among Alumni Relations team. Surface trends or outcomes that require strategic or tactical attention and adjustments. Insight Generation and Storytelling Lead collaboration with the R&E team on qualitative and quantitative research projects, including the National Alumni Survey/Census, annual focus groups, etc. Collaborate across Alumni Relations on opportunities to gain feedback and develop insights from alumni engagement through resources and activations. Deliver compelling, insight-driven narratives related to alumni engagement to Alumni Relations and key internal and external business partners. Collaborate on the creation of visualizations, presentations, and reports for internal and external stakeholders. Provide guidance to and collaborate across functions to improve alumni data functionality and accessibility. Embedded Partnership and Decision Support Serve as a strategic partner across Alumni Relations, applying data to improve planning and execution and bringing data-informed perspectives into team conversations. Collaborate with the R&E team to maintain shared metrics, alignment on enterprise priorities, and analytical best practices. Capacity Building and Data Fluency Coach Alumni Relations staff on interpreting key performance metrics and leveraging alumni constituent and engagement data. Strengthen data literacy and promote a culture of inquiry and learning across the Alumni Relations. Year Up United Citizen Live the values of YUU. Participate in special projects and initiatives that support YUU's effectiveness, growth, and impact. Actively participate in YUU’s Learning Community, supporting students as a coach, facilitator, volunteer and/or mentor. QUALIFICATIONS: A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up United. 7+ years of experience in data analytics, applied research, and/or program evaluation—ideally within education, workforce development, or nonprofit settings. Proficiency in constituent management and data analysis tools, such as SQL; familiarity with Salesforce, Tableau, BI platforms such as Tableau or Power BI is a plus. Strong understanding of statistical analysis, trend evaluation, and hypothesis testing. Ability to translate complex data into actionable insights and communicate them to non-technical audiences. Willingness to take initiative and risk, to creatively solve problems, and be flexible to work in a changing environment. Proven ability to work cross-functionally and influence decisions without direct authority. Understanding of the Opportunity Divide and its drivers. Commitment to diversity, equity, inclusion and belonging. Deep commitment to advancing equity and economic mobility through data-informed strategy. Work Schedule/Travel: Regular evening and some weekend responsibilities, as well as travel for alumni engagement activities (less than 10%) will be required; flex time will be encouraged. This is a hybrid and location flexible role that will require occasional in-person activities for coaching and support of our students. You must live within a commutable distance to one of our locations where we serve students (https://www.yearup.org/job-training/locations). #LI-Hybrid WORKING AT YEAR UP UNITED: Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations *Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia. COMPENSATION & BENEFITS: Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants. Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year. Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year) ** This is an exempt role (paid on a salaried basis). ** ORGANIZATION DESCRIPTION: Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission. COMMITMENT TO DIVERSITY: Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/ Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially. TO APPLY: Please submit a thoughtful cover letter and resume through our website. Note that applications without a cover letter will not be considered. We respectfully request no phone calls. We’re mission-driven and committed to excellence. From our commitment to diversity, to our core value to “work hard and have fun,” you’ll find a team with which you can learn, grow, and change the world.