YD Talent Solutions

Gathering, analyzing, and documenting business requirements, conducting workshops, and communicating process changes to stakeholders. | 7-10 years of experience as a Business Analyst with strong documentation, problem-solving, and communication skills, and experience with D365-field service and Signavio. | Category: Technology Location: (USC/GC only) • 7-10 years of experience working as BA with a bachelor’s degree in a technical discipline. • Solid experience as a BA able to inquire, understand, articulate, and document business requirements/impacts etc. • Strong documentation skills for project deliverables, e.g., Functional specification, Business requirement documents, etc. • Strong problem solving and analytical/critical thinking skills; ability to identify areas of risk and develop effective mitigation plans. • Strong oral and written communication skills. • Conduct workshops with the stakeholders to gather, AS IS process and To Be process. • Communicate the gathered process / requirements to the stakeholders based on the analysis you have undertaken and obtain sign off / buy in. • Experience in D365-field service. • Experience in Signavio to document AS IS and To Be process. Requirements (USC/GC only) • 7-10 years of experience working as BA with a bachelor’s degree in a technical discipline. • Solid experience as a BA able to inquire, understand, articulate, and document business requirements/impacts etc. • Strong documentation skills for project deliverables, e.g., Functional specification, Business requirement documents, etc. • Strong problem solving and analytical/critical thinking skills; ability to identify areas of risk and develop effective mitigation plans. • Strong oral and written communication skills. • Conduct workshops with the stakeholders to gather, AS IS process and To Be process. • Communicate the gathered process / requirements to the stakeholders based on the analysis you have undertaken and obtain sign off / buy in. • Experience in D365-field service. • Experience in Signavio to document AS IS and To Be process. Details

Lead and manage the technical support team, interact with customers to troubleshoot issues, and collaborate with cross-functional teams to ensure customer satisfaction. | Requires 10-15 years in networking technical support, with expertise in TCP/IP, routing, Linux, SD-WAN, and security, along with leadership experience in a technical environment. | About our client: Kognitive Networks is at the forefront of digital transformation, specializing in advanced network management solutions that revolutionize how businesses connect, secure, and manage their networks. Our cutting-edge Kognitive Edge platform integrates comprehensive connectivity, security, and management tools, providing robust and reliable solutions across diverse industries. We are a startup driven by innovation and a commitment to excellence, with a particular focus on leveraging the latest wireless technologies such as 5G and Starlink. Position Overview: We are seeking a mid to senior level Operations leader with a strong technical background in the networking domain to join our dynamic team. The ideal candidate will have experience in direct customer interaction providing technical support, particularly within the network management or technology sector. Requirements Key Responsibilities: Lead, manage and mentor the technical support team, ensuring high performance and productivity. Direct interaction with customers to understand the problems and issues and be the first line of support to help triage. Closely work with tier 2 / tier 3 support teams for complex issues. Develop and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction. Implement and monitor customer support metrics to measure performance and identify areas for improvement. Facilitate communication and collaboration across cross-functional teams including engineering, sales, and marketing. Develop and maintain project plans, timelines, and progress reports to ensure trouble tickets are managed in a timely and appropriate manner. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. 10 to 15 years of experience in technical support within the networking domain. Strong technical background with a solid understanding of TCP/IP, routing protocols, routers and switches, Linux, and virtual machines. Experience with SD-WAN, and security related skills: SASE, ZTN, CASB a plus. Proven experience in leading and managing a technical support team. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills. Strong organizational and project management skills. Ability to work in a fast-paced environment and handle multiple priorities. Experience in a startup environment is highly desirable. Why Join our client? Be part of a pioneering team that is shaping the future of network management. Opportunity to work with cutting-edge technologies and innovative solutions. Collaborative and inclusive work culture that values continuous learning and growth. Flexibility to work remotely. If you are passionate about technology and looking for a challenging and rewarding opportunity to make a significant impact, we would love to hear from you.

Leading product development, managing technical teams, and driving sales growth through technical expertise. | Extensive experience in sales engineering, product management, and technical leadership, with a strong technical background in IT solutions. | Category: Technology Location: Pre-sales Digital Architect role. Remote in US. Full-time. As a Pre-Sales Digital Enterprise Architect, you will be responsible for providing technical guidance and expertise to the sales and business development teams to drive sales of digital enterprise solutions. You should have experience in building enterprise solutions using open stack and COTs technologies as a lead technology architect. Key Responsibilities: • Work closely with the sales and business development teams to identify opportunities and drive sales of digital enterprise solutions. • Meet with prospective customers to understand their business requirements and develop technical solutions to address their needs. • Develop and deliver presentations, demos, and proofs of concept to demonstrate the capabilities and benefits of proposed solutions. • Collaborate with competency teams to ensure that proposed solutions align with product capabilities and roadmap. • Develop and maintain a deep understanding of industry trends, emerging technologies, and best practices in digital enterprise architecture. • Preparing proposals and estimates for the design and implementation of IT systems. • Develop and maintain strong relationships with prospective customers, acting as a trusted advisor to help them achieve their business objectives. • Participate in industry events, conferences, and webinars to promote digital enterprise solutions and build brand awareness. Requirements • 15 - 20 years of experience in digital enterprise architecture, CRM and similar roles • Must have Experience in Opens tack technologies – Angular, React micro-front end, microservices etc. • Hands on experience in building integration frameworks leveraging cloud native services. • Strong understanding of digital enterprise architecture frameworks and methodologies, such as TOGAF and Zachman. • Must have experience with cloud computing, DevOps, and Agile methodologies. • Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences. • Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions. • Ability to work independently and as part of a team, with a focus on driving results and meeting customer needs. • Strong interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders. • Salesforce or ServiceNow Experience is a plus. Details