Xerox

Partner with clients to develop and deliver tailored technology solutions that align with business objectives, manage the full sales cycle, and build trusted relationships. | Requires broad technical expertise across data center, edge, cloud, and security technologies, with strong consultative and communication skills, and proven success in solutions sales. | About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Field Solutions Engineer (FSE) The Field Solutions Engineer (FSE) is a client-facing technology generalist who takes a consultative approach to identifying, developing, and delivering solutions. This individual will work closely with account teams and clients to align data center, edge, core, cloud, and security technologies with business objectives, driving tangible value and outcomes. Key Responsibilities • Partner with Client Executives and extended teams to strategically build and expand assigned territory. • Engage with multiple levels of client contacts—including CIOs, CTOs, IT Directors, Application Managers, and technical administrators—to identify business needs and technical requirements. • Build deep, trusted relationships with clients and serve as the technical owner of those relationships. • Develop strong connections with local technology communities, manufacturers, and Xerox OEM partners to establish credibility and expand market influence. • Translate business challenges into tailored technology solutions that deliver measurable business benefits. • Drive account retention and expand relationships across multiple lines of business in existing accounts. • Effectively present solutions to both technical and non-technical stakeholders, articulating clear business value. • Provide technical leadership to ensure Xerox-recommended enterprise solutions are comprehensive, meet client expectations, and align with business strategies. • Support Client Executives with ROI/TCO models and proposal development using standard frameworks. • Participate in client meetings as a technical subject matter expert. • Manage the full sales cycle for infrastructure solutions, including qualification, forecasting, design, and close. • Achieve and exceed infrastructure solutions sales quota within assigned territory. • Oversee pipeline and opportunity management with a disciplined sales approach. • Deliver an exceptional client experience that reflects Xerox’s standards of excellence. • Educate and enable sales teams on infrastructure solutions, product positioning, and value messaging. • Stay current with emerging technologies, market trends, and client adoption patterns to remain a trusted advisor. Requirements • Passion for technology with strong business acumen. • Highly organized with excellent sales and consultative skills. • Ability to translate complex business challenges into practical technical solutions. • Skilled at simplifying and communicating technical concepts for non-technical audiences. • Strong problem-solving abilities and resourcefulness in complex selling situations. • Proven experience in services sales or service attach. • Broad technical background (10+ years) across, Modern-work; edge, compute, storage, and cloud infrastructure; BC/DR and Security. • Demonstrated success building strong relationships with clients and vendor partners. • Exceptional communication, presentation, and listening skills. • Ability to lead cross-functional teams and manage multiple opportunities simultaneously. • History of delivering consultative solutions with measurable impact. • Experience providing group training or enablement. Preferred Qualifications • Bachelor’s degree in Computer Science, Engineering, or related field. • Experience working in a Value-Added Reseller (VAR) or channel/reseller environment. • Relevant industry certifications (e.g., security, cloud, networking, storage). • Familiarity with IT Operations Management, IT Service Management frameworks, and governance best practices.

Resolve complex technical issues related to hardware, software, and connectivity, and manage client accounts and escalations. | Experience in technical support, troubleshooting skills, and ability to manage escalations, with proficiency in Windows, Microsoft 365, and remote access. | Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. We're looking for a dedicated Enterprise Helpdesk Analyst who is passionate about delivering a great client experience while solving complex technical challenges. This role plays a critical part in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us. The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues, maintaining clear and consistent communication, and contributing to process and service improvements. This role bridges front-line support and escalation, ensuring a professional, high-quality client experience in every interaction. This position supports our 2nd shift operations. Key Responsibilities: • Resolve escalated technical issues related to hardware, software, and connectivity. • Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments. • Act as a point of escalation for Technicians, providing guidance on complex cases and best practices. • Collaborate with peers to analyze recurring issues and recommend process improvements. • Maintain high-quality documentation of solutions, updates, and procedures. • Communicate effectively with clients and internal teams to ensure timely resolution and a positive service experience. • Provide expertise to enhance workflows, knowledge sharing, and overall client satisfaction. Knowledge & Skills Requirements: • Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. • Proficient in performing account and access management tasks with minimal supervision. • Strong problem-solving abilities with the capacity to resolve most technical issues independently. • Exceptional communication skills-both verbal and written-with a focus on clarity, empathy, and professionalism. • Demonstrated ability to manage escalations and navigate service workflows effectively. Preferred Qualifications: • 2-5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications. • Intermediate certifications such as CompTIA Network+ or Microsoft 365 Certified: Endpoint Administrator. • Actively pursuing additional certifications or cross-training to expand technical expertise. #LI-DH1 #LI-REMOTE

Lead and manage the Service Enablement team to ensure successful client onboarding and service transitions within ITIL framework, maintaining high-quality delivery and customer satisfaction. | 5+ years managing IT service teams in MSP environments, experience in service transition and lifecycle management, ITIL certification preferred, strong leadership and communication skills. | Sr. Manager, Service Enablement General Information Press space or enter keys to toggle section visibility Country United States Department IM SERVICE DELIVERY Date Thursday, October 2, 2025 Working time Full-time Ref# 20036480 Job Level Executive Manager Job Type Experienced Job Field IM SERVICE DELIVERY Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 80,460 Annual Base Salary Maximum 160,920 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) . Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . The Sr. Manager, Service Enablement leads client onboarding and in-service change within Managed Services, driving seamless transitions across the ITIL Service Lifecycle with a focus on on-time delivery and exceptional customer experience. This role manages and develops a team of administrators and specialists, serving as the primary client-facing escalation point to oversee communications, manage expectations, and ensure high-quality onboarding. The Sr. Manager also mentors the team to maintain strong performance, consistent process execution, and adherence to ITIL best practices. Key Responsibilities Leadership & Team Management + Manage theService Enablementteam, providing direction, guidance, and supportto ensure high performance, consistent process execution, and adherence to ITIL best practices. + Foster a culture of accountability, continuous improvement, and professional development within the onboarding team. + Coordinate andallocateteam resources to meet onboarding deadlines, balancing workloads tooptimizeefficiency and quality. + Assign andmonitorwork, ensuring alignment with project timelines and priorities. + Conduct regular team meetings to review progress, address issues, andmaintainalignment with onboarding goals. + Provide ongoing training, coaching, and mentorship to team members to improve skills, efficiency, and service quality. + Conduct performance reviews and support career development planning for direct reports. Client Engagement & Communication + Serve as the primary point of contact for clientescalationsduring onboarding, ensuring clear,timely, and professional communication. + Manage client expectations by proactively addressing scope changes, risks, and dependencies whilemaintaininga seamless customer experience. + Facilitate onboarding kick-off meetings, progress reviews, and post-onboardingevaluations. Buildandmaintainstrong client relationships to ensure satisfaction, trust, and successful service adoption. + Escalate and resolve client concerns promptly tomaintainsatisfaction and trust. Service Lifecycle Management + Overseeonboarding activities within the ITIL Service Lifecycle framework, ensuring alignment from service design through operational readiness. + Identifypotential service gaps with existing clients during onboarding or in-service changes, ensuring issues are addressed before transition to operations. + Drive continuous service enhancement by capturing lessons learned, incorporating client feedback, and aligning improvements with ITIL continual service improvement practices. + Conduct post-implementation reviews to evaluate service performance against agreed targets. Service Transition Management + Plan, coordinate, and manage the transition of new clients, solutions, or services into production in alignment with ITIL Service Transition processes. + Oversee onboarding project plans, schedules, and deliverables. + Define and refineservice acceptance criteriato ensure smooth transition into steady-state operations. + Ensure that service acceptance criteria are met before handover to operations. + Establish andmaintainservice readiness reportingto track progress against acceptance criteria and operational preparedness. Documentation + Ensure all service-related documentation (technical guides, process workflows, SLAs) is created,validated, andmaintained. + Keep onboarding process documentation, templates, and checklists current and aligned with ITIL standards. + Ensure service records and CMDB entries areaccurateand complete. Quality, Compliance & Continuous Improvement + Verify that all new services meet agreed service levels, security requirements, and compliance standards prior to go-live. + Conduct risk assessments and mitigation planning for onboarding activities. + Gather feedback from clients and internal teams to improve onboarding processes. + Implement continual improvement initiatives to increase onboarding efficiency and client satisfaction. Key Performance Indicators (KPIs) The following KPIs will be measured on a quarterly basis.The target values will bedeterminedbyManageron an annualbasis. + Onboarding completion within agreedtimeframesand scope. + Client satisfaction scores for onboarding process. + Accuracy and completeness of documentation and CMDB entries. + Team performance against onboarding task SLAs. + Service readiness ratings at go-live. + Continuous improvement initiatives implemented. Qualifications & Experience + Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience). + 5+years of experience in IT service management, service delivery, or project management roles. + 5+ years of experience managing teams in an IT services or Managed Services Provider (MSP) environment. + ITIL v4 Foundation Certificationpreferred(Intermediate, Managing Professional, or Strategic Leader desirable). + Proven experience in service transition and service lifecycle management. Skills & Competencies + Strong leadership and people management skills. + Excellent communication and client relationship skills. + Ability to mentor, coach, and develop team members. + Strong organizational and project management capabilities. + Ability to manage multiple concurrent onboarding projects. + Proficiencywith ITSM tools (e.g., ServiceNow, ConnectWise, or similar). + Strong analytical and problem-solving skills. + Commitment to quality and customer satisfaction. #LI-DH1 #LI-REMOTE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Remote About the Company: Xerox

Drive outbound outreach to generate leads and sales opportunities for Xerox IT solutions by engaging with small and mid-sized businesses and collaborating with internal teams. | 1-3+ years sales or business development experience, strong communication skills, CRM proficiency (preferably Salesforce), ability to work independently and in teams, and a passion for problem-solving. | Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: Join our innovative and forward-thinking team in the IT Solutions industry as a Business Development Representative. Your primary mission will be to drive activity by calling Xerox clients and non-Xerox clients to drive awareness of IT Solutions and create leads for the sales team. This individual must be self-managed and be able to work in a fast-paced environment. As a Business Development Representative, you'll be engaging with clients across various regions. The ideal candidate will be responsible for identifying and developing new business opportunities within the IT solutions sector. This role requires a proactive approach to sales, excellent communication skills, and a strong understanding of IT products and services What you will do: • Connect with small and mid-sized businesses to deliver tailored IT solutions that drive results. • High level of outbound outreach to generate interest in IT Solutions portfolio, gaining interest from client in a future conversation to scope details of opportunity • Sell Xerox's full portfolio - print, cloud, security, and IT services. • Identify and qualify opportunities across infrastructure, cloud, and data protection. • Build lasting relationships with key decision-makers and become a trusted advisor. • Collaborate with internal teams to exceed targets and deliver value. • Track progress in CRM and provide regular sales updates. What you need to succeed: • 1-3+ years of experience in sales, customer-facing roles, or business development - experience in IT or B2B is a plus, but we value transferable skills and a passion for problem-solving. • Excellent communication and interpersonal skills written, verbal, virtual, and in-person. • Ability to work independently and as part of a team in a fast-moving environment. • Proficiency in CRM software, preferably Salesforce, and Microsoft Office Suite. • Proven ability to engage with customers and deliver tailored product and service solutions that meet their business needs. • Strong analytical, organizational, and problem-solving abilities. Nice to have: • Bachelor's degree in business, Marketing, IT, or a related field. • Strong understanding of IT products and services. Benefits we offer: At Xerox, we understand that attracting top talent requires more than just a job - it's about providing a fulfilling career experience. When you choose to join our team, you'll embark on a journey filled with opportunities, growth, and rewards. Here's what we have in store for you: • Competitive Salary & Commission Structure - Enjoy a total rewards package that includes base pay aligned with market standards and performance-based incentives. • Comprehensive Health & Wellness - Access to medical, dental, and vision plans, with additional support through the Employee Assistance Program (EAP), mental health resources, and wellness discounts • Retirement Readiness - Plan for your future with our 401(k) plan, which includes a 50% match on contributions up to 6% of eligible pay, with immediate vesting. • Flexible Time Off & Paid Parental Leave - Generous paid vacation and holidays, with the option to purchase additional vacation time. Plus, up to 12 weeks of fully paid parental leave to support growing families • Professional Growth & Belonging - Take part in our inclusive workplace culture with access to Employee Resource Groups (ERGs), ongoing career development programs, and the MEET leadership model that supports your evolution as a leader Join us at Xerox, where we invest in your success, well-being, and personal growth. We're not just offering a job; we're offering a rewarding career journey filled with opportunities to thrive and make a positive impact. With Our Technology, Build Your Future at Xerox. Apply Now! #LI-RL1 #LI-Onsite