WRITER

Drive AI platform adoption, develop customer success plans, and build champion networks to ensure successful enterprise AI transformation. | 5-9 years in customer-facing roles with technical aptitude, experience in complex organizations, and strong change management skills. | 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We're seeking a customer success manager to drive the AI adoption and activation strategy for our most strategic customers. This role focuses on showcasing the platform's power and ensuring persistent organizational adoption. You’ll guide organizations from their initial kickoff to production deployment, ensuring successful onboarding, tailored enablement, champion programs, and change management strategies. You'll accelerate speed to value by quickly identifying high-impact use cases and guiding customers toward a repeatable, scalable AI program that evolves with their needs. Navigating complex relationships, you'll be key in transmitting WRITER’s energy to customers. You'll help build processes for activation, adoption, advocacy and sustained success for each customer’s unique transformation journey. You’ll work cross-functionally with Sales, Transformation Lead, Industry Practice Leads, Product, and Enablement teams to create a cohesive customer journey. Success looks like faster adoption, deeper activation, strategic use cases reaching production, and customers clearly demonstrating measurable business impact. This is a hybrid role based in our New York City hub. You'll report directly to our director of customer success. 🦸🏻‍♀️ What you'll do Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization. Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value. Translate technical challenges into solutions through platform guidance and adoption program execution. Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance. Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops. Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences. ⭐️ What you need 5-9 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations. Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures. Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers. Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences. Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity. Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers. Exceptional executive presence, an enthusiastic presenter, and a genuine leader. Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply. Experience delivering technical capabilities to a wide range of audiences. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Drive AI adoption and activation strategies for strategic customers, ensuring successful onboarding, tailored enablement, and change management. | Over 10 years in customer-facing roles with experience in complex organizations, technical aptitude, change management skills, and executive presence. | 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We're seeking a customer success manager to drive the AI adoption and activation strategy for our most strategic customers. This role focuses on showcasing the platform's power and ensuring persistent organizational adoption. You’ll guide organizations from their initial kickoff to production deployment, ensuring successful onboarding, tailored enablement, champion programs, and change management strategies. You'll accelerate speed to value by quickly identifying high-impact use cases and guiding customers toward a repeatable, scalable AI program that evolves with their needs. Navigating complex relationships, you'll be key in transmitting WRITER’s energy to customers. You'll help build processes for activation, adoption, advocacy and sustained success for each customer’s unique transformation journey. You’ll work cross-functionally with sales, transformation leads, industry practice leads, product, and enablement teams to create a cohesive customer journey. Success looks like faster adoption, deeper activation, strategic use cases reaching production, and customers clearly demonstrating measurable business impact. This is a hybrid role based in our San Francisco hub. You'll report directly to our director of customer success. 🦸🏻‍♀️ What you'll do Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization. Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value. Translate technical challenges into solutions through platform guidance and adoption program execution. Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance. Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops. Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences. ⭐️ What you need Over 10 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations. Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures. Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers. Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences. Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity. Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers. Exceptional executive presence, an enthusiastic presenter, and a genuine leader. Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply. Experience delivering technical capabilities to a wide range of audiences. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Drive AI adoption, develop customer success strategies, and manage complex relationships to ensure platform utilization and business impact. | 5-9 years in customer-facing roles with a focus on complex organizations, technical aptitude, change management skills, and executive presence. | 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We're seeking a customer success manager to drive the AI adoption and activation strategy for our most strategic customers. This role focuses on showcasing the platform's power and ensuring persistent organizational adoption. You’ll guide organizations from their initial kickoff to production deployment, ensuring successful onboarding, tailored enablement, champion programs, and change management strategies. You'll accelerate speed to value by quickly identifying high-impact use cases and guiding customers toward a repeatable, scalable AI program that evolves with their needs. Navigating complex relationships, you'll be key in transmitting WRITER’s energy to customers. You'll help build processes for activation, adoption, advocacy and sustained success for each customer’s unique transformation journey. You’ll work cross-functionally with Sales, Transformation Lead, Industry Practice Leads, Product, and Enablement teams to create a cohesive customer journey. Success looks like faster adoption, deeper activation, strategic use cases reaching production, and customers clearly demonstrating measurable business impact. This is a hybrid role based in our San Francisco hub. You'll report directly to our director of customer success. 🦸🏻‍♀️ What you'll do Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization. Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value. Translate technical challenges into solutions through platform guidance and adoption program execution. Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance. Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops. Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences. ⭐️ What you need 5-9 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations. Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures. Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers. Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences. Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity. Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers. Exceptional executive presence, an enthusiastic presenter, and a genuine leader. Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply. Experience delivering technical capabilities to a wide range of audiences 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Drive AI adoption and activation strategies for strategic customers, ensuring successful onboarding, tailored enablement, and change management. | Over 10 years in customer-facing roles with a focus on high-touch service, complex organizations, and change management, with technical aptitude and experience in delivering technical capabilities to diverse audiences. | 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We're seeking a customer success manager to drive the AI adoption and activation strategy for our most strategic customers. This role focuses on showcasing the platform's power and ensuring persistent organizational adoption. You’ll guide organizations from their initial kickoff to production deployment, ensuring successful onboarding, tailored enablement, champion programs, and change management strategies. You'll accelerate speed to value by quickly identifying high-impact use cases and guiding customers toward a repeatable, scalable AI program that evolves with their needs. Navigating complex relationships, you'll be key in transmitting WRITER’s energy to customers. You'll help build processes for activation, adoption, advocacy and sustained success for each customer’s unique transformation journey. You’ll work cross-functionally with sales, transformation leads, industry practice leads, product, and enablement teams to create a cohesive customer journey. Success looks like faster adoption, deeper activation, strategic use cases reaching production, and customers clearly demonstrating measurable business impact. This is a hybrid role based in our New York City hub. You'll report directly to our director of customer success. 🦸🏻‍♀️ What you'll do Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization. Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value. Translate technical challenges into solutions through platform guidance and adoption program execution. Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance. Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops. Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences. ⭐️ What you need Over 10 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations. Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures. Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers. Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences. Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity. Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers. Exceptional executive presence, an enthusiastic presenter, and a genuine leader. Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply. Experience delivering technical capabilities to a wide range of audiences. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Architecting and optimizing customer success strategies, systems, and processes to enhance enterprise client engagement and retention. | 7+ years in go-to-market or customer success operations, technical proficiency with Salesforce, analytics tools, and AI tooling. | 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We're looking for a visionary director of customer success strategy & operations to architect the future of our customer success organization at WRITER. This pivotal role isn't just about strategy; it's about translating bold ideas into a flawless execution engine that delights our enterprise customers and fuels our rapid growth. You'll be the driving force behind optimizing our processes, systems, and insights, ensuring our customer success team operates with unparalleled efficiency and impact as we scale. This is a unique opportunity to shape the operational backbone of a fast-growing, AI-driven leader, directly influencing customer retention, expansion, and overall business success. As an initial team of one, you'll thrive in navigating between high-level strategy, deep data analytics, and hands-on system building. You’ll partner closely with the customer success leadership team, turning their vision into reality by building across various internal systems and collaborating with cross-functional partners to execute complex initiatives from the ground up. The impact of your work will immediately be felt across our entire customer journey. This hybrid role is open to candidates based in our New York City hub. You will report to the head of GTM operations, with a dotted line to the chief customer officer. 🦸🏻‍♀️ What you'll do Architect and evolve our customer success operational strategy, refining organizational structures, roles, and key performance indicators to ensure scalable, AI-powered excellence for enterprise customers Drive the design and implementation of innovative, AI-first solutions for customer success operations, optimizing everything from CSM staffing models and resource allocation to customer lifecycle management Build and maintain the end-to-end operational architecture and data integrity across all customer success systems, ensuring precise forecasting of headcount, capacity, and territory planning Lead the development and automation of executive-facing dashboards and reporting on critical KPIs like NRR and GRR, transforming raw data into actionable insights for the customer success leadership team Collaborate extensively with cross-functional partners in revenue operations, GTM systems, analytics, product, and finance to align data, systems, and processes that underpin our customer journey Serve as a strategic partner to the chief customer officer, orchestrating operational cadences, driving cross-functional initiatives, and managing complex projects with precision and accountability Translate technological and data-related requests into concrete requirements and solutions, ensuring our customer success teams are equipped with best-in-class tools and infrastructure ⭐️ What you need 7+ years of progressive experience in go-to-market operations, ideally within customer success operations, revenue operations, or high-growth management consulting, preferably in the B2B SaaS / AI space Proven expertise in architecting and optimizing customer lifecycle management, recurring revenue models, and operational workflows for enterprise-level clients Deep technical proficiency with Salesforce as a source of truth, advanced analytics tools (e.g., Omni, Tableau), spreadsheet modeling (Excel/Google Sheets), and a strong understanding of AI tooling 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Analyzing operational data, optimizing workflows, and developing dashboards to improve organizational efficiency. | Extensive experience in data analysis, process improvement, and cross-functional collaboration, but lacking specific SaaS product analytics and SQL/dbt skills required for the role. | 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We're looking for an exceptional product analyst to supercharge how we understand and evolve our platform. In a world where AI is rapidly reshaping every industry, your insights will be instrumental in ensuring WRITER's products not only meet but anticipate the evolving needs of our enterprise customers. This is an exciting opportunity to dive deep into user behavior, feature performance, and product market fit, directly impacting our strategic direction and growth during a period of unprecedented innovation. This role is available for hybrid work in our San Francisco, New York City, Chicago, and Austin hubs. You will report directly to the director of analytics. 🦸🏻‍♀️ What you'll do Drive product understanding by conducting deep-dive analyses on user adoption, engagement patterns, and feature utilization across our AI platform Shape product strategy through comprehensive A/B test design, analysis, and interpretation, influencing critical roadmap decisions with data-backed recommendations Identify friction points and opportunities in the user journey using tools like FullStory, translating observations into actionable insights for product and design teams Design and build new ELT-based data models using SQL and dbt, implementing efficient testing and validation to ensure the accuracy and integrity of the data. Collaborate cross-functionally with product managers, engineers, and designers to define success metrics, prioritize initiatives, and evangelize a data-informed culture Translate complex data into clear, compelling narratives and visualizations, empowering stakeholders at all levels to make informed product decisions Contribute to our data foundation by ensuring data quality, consistency, and accessibility, enabling scalable product analytics across WRITER ⭐️ What you need A knack for numbers with 5+ years of experience in a product analyst, business analyst, or data analyst role, preferably within a SaaS or enterprise software environment Expertise in SQL for data extraction and manipulation, alongside proficiency with product analytics tools such as FullStory, Amplitude, or Mixpanel Strong analytical and problem-solving skills, with a proven ability to distill complex data into clear, actionable insights that Connect cross-functional teams Experience with data visualization tools (e.g., Tableau, Looker) to create insightful dashboards that monitor product health and drive strategic initiatives A proactive and curious mindset that constantly seeks to Challenge assumptions and uncover the "why" behind product performance Exceptional communication skills, both written and verbal, allowing you to effectively present findings to both technical and non-technical audiences A strong sense of ownership and a desire to Own your impact, thriving in a fast-paced environment where you can build and scale analytics from the ground up 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Design and execute conference marketing strategies, build partnerships, drive attendee engagement and lead generation, collaborate with sales, and analyze performance metrics. | Proven experience in event/field marketing and demand generation for large-scale conferences, strategic planning skills, teamwork, familiarity with Asana, Salesforce, Canva, data-driven approach, and ability to travel up to 40%. | 📐 About this role You'll be responsible for designing and executing conference-focused marketing strategies that drive Writer's presence, partnerships, and revenue growth, globally. As a strategic thinker who excels in fast-paced environments, you'll collaborate with multiple teams to create impactful conference experiences that foster strong customer relationships and contribute to pipeline development. 🦸🏻‍♀️ Your responsibilities Develop and execute comprehensive conference marketing plans that align with business objectives Build and maintain strategic partnerships with conference organizers, sponsors, and industry influencers Drive attendee engagement and lead generation through targeted pre-conference, during-conference, and post-conference processes Collaborate with sales teams to identify and pursue high-value opportunities arising from conference participation Analyze conference performance metrics to optimize future marketing strategies and improve ROI ⭐️ Is this you? Exceptional strategic planning and execution skills Self-starter, proactive, and thinks ahead Creative mindset - always providing innovative ideas and input Proven track record in developing and managing event/field marketing and demand generation strategies, specializing in large-scale conferences Loves working on teams - especially with sales, marketing Aren’t afraid of tools like Asana, Salesforce, and Canva Data-driven approach to decision making Passion for generative AI (if you use WRITER — even better!) Ability to travel up to 40% of the time for events 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

You will develop and execute comprehensive conference marketing plans that align with business objectives while collaborating with multiple teams to create impactful conference experiences. Your role will also involve driving attendee engagement and analyzing performance metrics to optimize future strategies. | The ideal candidate should have exceptional strategic planning and execution skills, along with a proven track record in event marketing and demand generation strategies. A passion for generative AI and the ability to travel up to 40% of the time are also important. | 📐 About this role You'll be responsible for designing and executing conference-focused marketing strategies that drive Writer's presence, partnerships, and revenue growth, globally. As a strategic thinker who excels in fast-paced environments, you'll collaborate with multiple teams to create impactful conference experiences that foster strong customer relationships and contribute to pipeline development. 🦸🏻‍♀️ Your responsibilities Develop and execute comprehensive conference marketing plans that align with business objectives Build and maintain strategic partnerships with conference organizers, sponsors, and industry influencers Drive attendee engagement and lead generation through targeted pre-conference, during-conference, and post-conference processes Collaborate with sales teams to identify and pursue high-value opportunities arising from conference participation Analyze conference performance metrics to optimize future marketing strategies and improve ROI ⭐️ Is this you? Exceptional strategic planning and execution skills Self-starter, proactive, and thinks ahead Creative mindset-always providing innovative ideas and input Proven track record in developing and managing event/field marketing and demand generation strategies, specializing in large-scale conferences Loves working on teams - especially with sales, marketing Aren’t afraid of tools like Asana, Salesforce, and Canva Data-driven approach to decision making Passion for generative AI (if you use WRITER — even better!) Ability to travel up to 40% of the time for events 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

As a Content Analyst, you will analyze model outputs and ensure high-quality content delivery. You will collaborate with various teams to identify improvements and communicate findings effectively. | Candidates should have 2+ years of experience in content review or editorial roles and a strong interest in AI and NLP technologies. A deep love for language and writing, along with technical curiosity, is essential. | 📐 About this role As a Content analyst, you'll be the driving force behind maintaining the highest quality content generated by our features and models. Collaborating closely with our AI/NLP, product, and solutions engineering teams, you'll bring your editorial expertise and customer-centric thinking to the forefront. We’ll rely on your editorial mindset and customer-centric thinking to make sure we’re delivering content at an enterprise-level of quality. You'll be reporting to our Manager, Content analysis. 🦸🏻‍♀️ Your responsibilities Put on your editorial and copywriting hats – deeply understand our customer’s needs and priorities, and apply that customer-centric thinking when reviewing model outputs Provide a thorough analysis of model and feature outputs to help us improve quality Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production Clearly communicate your findings to various stakeholders, including AI/NLP, product, and solutions engineering As needed, produce reports and statistical analysis to summarize your findings in a digestible format Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers Help us build up and scale our content QA processes and capabilities ⭐️ Is this you? 2+ years working in a content review, copywriting, or editorial capacity A deep love for words, language, and writing Has knowledge of editorial processes or experience working with content marketing, technical writing, or UX writing Has an interest in AI and NLP technologies, including large language models (LLMs) Can think strategically but loves to get into the details of the product and how it works Has technical curiosity to ask engineers and product good questions about architecture, flows, business logic, etc. Not afraid to speak their mind while contributing to a culture of openness and frank talk

Architect AI solutions on the WRITER platform and empower the demand generation team by creating self-service tools. Act as a strategic partner to ensure cohesive, AI-powered customer journeys and drive key marketing metrics. | Candidates should have a builder mindset with experience in demand generation and a strong understanding of marketing systems. Excellent partnership and communication skills, along with a passion for AI and automation, are essential. | 📐 About this role We are seeking a visionary senior growth marketing engineer to be a strategic partner to our demand generation and marketing team. This is a unique opportunity for a builder who understands marketing systems and is passionate about empowering teams with AI. Your core mission will be to leverage our own powerful platform, WRITER, to design and build agentic AI systems that will revolutionize how our marketing team operates. You are not just a technologist; you are a force multiplier. You will be the bridge between the potential of our platform and the strategic goals of the demand generation team, creating self-service frameworks and AI agents that allow them to scale their efforts, drive pipeline, and operate with unprecedented intelligence and autonomy. 🦸🏻‍♀️ Your responsibilities Architect AI solutions on the WRITER platform: become the foremost expert in applying WRITER to demand generation challenges. Design and build robust, scalable AI-powered applications and agentic workflows directly on our platform. Empower the demand generation team: create self-service tools and agentic systems using WRITER that enable marketers to independently manage campaigns, personalize outreach, score leads, and analyze performance without needing to write code. Enable cross-functional GTM teams: provide strategic AI support and solutions for adjacent go-to-market teams, including other marketing functions, Sales Development (SDRs), and the broader Sales organization, to ensure a cohesive, AI-powered customer journey. Strategic partnership: act as a dedicated partner to the demand generation team. Deeply understand their goals, challenges, and workflows, and proactively design AI solutions that drive key metrics like MQLs, SQLs, and pipeline velocity. Integrate and automate: build integrations using WRITER to connect our marketing technology stack (e.g., Salesforce, HubSpot, Goldcast) and create seamless, data-driven AI agents that can execute complex, multi-system tasks. Drive adoption and enablement: champion the use of AI within the marketing organization. develop training materials, documentation, and best practices to help marketers master the solutions you build on the WRITER platform. Innovate and iterate: continuously explore new capabilities of the WRITER platform and the broader AI landscape to bring cutting-edge ideas and solutions to the demand generation team. ⭐️ Is this you? A "builder" mindset: you have a proven track record of building solutions, whether with code, low-code platforms, or sophisticated enterprise software. You are driven to create things that solve real-world problems. Deep understanding of demand generation: you speak the language of marketing. You have a strong grasp of the demand generation lifecycle, including lead management, campaign orchestration, attribution, and pipeline analytics. Platform and systems thinking: you excel at understanding complex systems and platforms. You have experience mastering a platform (like WRITER, Salesforce, HubSpot, Omni, etc.) and using it to architect and build custom solutions. Strong partnership and communication skills: you are exceptional at working with non-technical stakeholders, translating their needs into technical solutions, and communicating complex concepts in a clear and accessible way. Aptitude for AI and automation: you are passionate about the potential of AI and have experience thinking through and designing automated, agentic workflows. Technical curiosity: while deep coding experience is not a prerequisite, a strong understanding of APIs and data integration is essential. A desire to learn and experiment with new technologies is a must. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Architect AI solutions on the WRITER platform and empower the demand generation team by creating self-service tools. Act as a strategic partner to ensure cohesive, AI-powered customer journeys and drive key marketing metrics. | Candidates should have a builder mindset with experience in demand generation and a strong understanding of marketing systems. Excellent communication skills and a passion for AI and automation are essential. | 📐 About this role We are seeking a visionary senior growth marketing engineer to be a strategic partner to our demand generation and marketing team. This is a unique opportunity for a builder who understands marketing systems and is passionate about empowering teams with AI. Your core mission will be to leverage our own powerful platform, WRITER, to design and build agentic AI systems that will revolutionize how our marketing team operates. You are not just a technologist; you are a force multiplier. You will be the bridge between the potential of our platform and the strategic goals of the demand generation team, creating self-service frameworks and AI agents that allow them to scale their efforts, drive pipeline, and operate with unprecedented intelligence and autonomy. 🦸🏻‍♀️ Your responsibilities Architect AI solutions on the WRITER platform: become the foremost expert in applying WRITER to demand generation challenges. Design and build robust, scalable AI-powered applications and agentic workflows directly on our platform. Empower the demand generation team: create self-service tools and agentic systems using WRITER that enable marketers to independently manage campaigns, personalize outreach, score leads, and analyze performance without needing to write code. Enable cross-functional GTM teams: provide strategic AI support and solutions for adjacent go-to-market teams, including other marketing functions, Sales Development (SDRs), and the broader Sales organization, to ensure a cohesive, AI-powered customer journey. Strategic partnership: act as a dedicated partner to the demand generation team. Deeply understand their goals, challenges, and workflows, and proactively design AI solutions that drive key metrics like MQLs, SQLs, and pipeline velocity. Integrate and automate: build integrations using WRITER to connect our marketing technology stack (e.g., Salesforce, HubSpot, Goldcast) and create seamless, data-driven AI agents that can execute complex, multi-system tasks. Drive adoption and enablement: champion the use of AI within the marketing organization. develop training materials, documentation, and best practices to help marketers master the solutions you build on the WRITER platform. Innovate and iterate: continuously explore new capabilities of the WRITER platform and the broader AI landscape to bring cutting-edge ideas and solutions to the demand generation team. ⭐️ Is this you? A "builder" mindset: you have a proven track record of building solutions, whether with code, low-code platforms, or sophisticated enterprise software. You are driven to create things that solve real-world problems. Deep understanding of demand generation: you speak the language of marketing. You have a strong grasp of the demand generation lifecycle, including lead management, campaign orchestration, attribution, and pipeline analytics. Platform and systems thinking: you excel at understanding complex systems and platforms. You have experience mastering a platform (like WRITER, Salesforce, HubSpot, Omni, etc.) and using it to architect and build custom solutions. Strong partnership and communication skills: you are exceptional at working with non-technical stakeholders, translating their needs into technical solutions, and communicating complex concepts in a clear and accessible way. Aptitude for AI and automation: you are passionate about the potential of AI and have experience thinking through and designing automated, agentic workflows. Technical curiosity: while deep coding experience is not a prerequisite, a strong understanding of APIs and data integration is essential. A desire to learn and experiment with new technologies is a must. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Lead and scale IT operations including hardware/software procurement, license management, AI-powered IT automation, IT infrastructure, identity and access management, device management, service excellence, and cost optimization. | 10+ years IT leadership with 5+ years director-level experience, expertise in enterprise IT architecture, ITSM and endpoint management tools, vendor management, IT automation, and experience in AI/ML companies. | 📐 About the Role We're seeking an IT Director/TLM Lead to architect and scale our technology infrastructure for a rapidly growing AI company. You'll build world-class IT operations that support our unique needs, from managing high-performance computing hardware to implementing AI-powered IT automation. This role combines strategic leadership with hands-on technical expertise to create seamless technology experiences while optimizing costs and driving operational excellence. 🦸🏻‍♀️ Your Responsibilities Hardware & Software Procurement Strategy • Lead global procurement strategy for endpoints, servers, and specialized AI hardware (GPUs, TPUs) • Negotiate enterprise agreements saving 30%+ on hardware and software spend • Establish vendor relationships with key OEMs and software providers • Create standardized hardware configurations for different role types • Manage refresh cycles optimizing performance vs. cost • Build procurement workflows with automated approval chains • Coordinate logistics for global equipment distribution and returns License Management & Optimization • Centralize license management across 200+ software applications • Implement software asset management (SAM) platform for real-time visibility • Create automated true-up processes for enterprise agreements • Build license harvesting programs reclaiming unused seats • Establish showback/chargeback models for departmental spending • Develop compliance dashboard preventing audit risks • Negotiate and manage contracts for AI development tools and platforms AI-Powered IT Automation • Implement AI chatbots for Level 1 support handling 70% of requests • Deploy intelligent ticket routing and categorization using NLP • Create predictive analytics for incident prevention • Build automated fulfillment for common requests (access, software, hardware) • Develop virtual IT assistant for employee self-service • Implement sentiment analysis for service quality monitoring • Create automation playbooks for repetitive IT tasks IT Engineering & Infrastructure • Design scalable IT architecture supporting 10x growth • Implement configuration management and monitoring systems • Build disaster recovery and business continuity capabilities • Create network infrastructure supporting hybrid work • Establish VPN and remote access solutions • Deploy collaboration tools and video conferencing infrastructure • Manage certificates, domains, and DNS infrastructure Identity & Access Management • Architect enterprise IAM strategy with SSO/MFA everywhere • Implement automated provisioning/deprovisioning workflows • Design role-based access control (RBAC) frameworks • Build identity lifecycle management from hire to retire • Create privileged access management for sensitive systems • Establish access review and certification processes • Integrate IAM with HR systems for real-time updates Device & Endpoint Management • Deploy unified endpoint management (UEM) platform • Implement zero-touch deployment for global workforce • Create device compliance policies and enforcement • Build remote support capabilities for distributed teams • Establish mobile device management for BYOD • Manage firmware updates and security patching • Create asset tracking from procurement to disposal Service Excellence & Customer Experience • Transform IT from support function to business enabler • Implement ITSM platform with integrated knowledge base • Create service catalog with automated fulfillment • Build employee experience scoring and feedback loops • Establish SLAs aligned with business priorities • Develop proactive support using predictive analytics • Create IT concierge service for executive support Cost Optimization & Financial Management • Implement FinOps practices for IT spend visibility • Create cost allocation models by department/project • Build automated budget tracking and alerting • Develop benchmarks for IT spend per employee • Establish vendor scorecards and performance metrics • Optimize licensing through usage analytics • Create TCO models for build vs. buy decisions ⭐️ What We're Looking For Required Experience • 10+ years in IT leadership with 5+ years in director-level roles • Proven experience scaling IT operations in high-growth companies • Deep expertise in enterprise IT architecture and service delivery • Track record managing $10M+ IT budgets and vendor relationships • Experience supporting AI/ML companies or research organizations • Strong background in IT automation and process optimization Technical Expertise • Expert knowledge of ITSM platforms (ServiceNow, Remedy, Jira) • Proficiency with endpoint management tools (Jamf, Intune, Workspace ONE) • Experience with software asset management and license optimization • Understanding of AI/ML tools for IT automation • Knowledge of identity providers and access management • Familiarity with procurement and vendor management best practices Execution & Impact • Demonstrated ability to reduce IT costs by 30%+ through optimization • Track record of achieving 95%+ employee satisfaction scores • Experience implementing IT automation reducing tickets by 60%+ • History of successful large-scale technology deployments • Strong vendor negotiation skills with proven savings • Excellence in stakeholder management and communication Preferred Qualifications • ITIL v4 Foundation or higher certification • Experience with AI-powered ITSM tools • Background in hardware lifecycle management • Knowledge of compliance frameworks (SOC2, ISO 27001) • Experience at AI/ML or deep tech companies • MBA or advanced degree in technology management 🍩 Benefits & perks (US Full-time employees) • Generous PTO, plus company holidays • Medical, dental, and vision coverage for you and your family • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Flexible spending account and dependent FSA options • Health savings account for eligible plans with company contribution • Annual work-life stipends for: • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Lead and develop an enterprise sales team to meet revenue targets, establish sales processes, and collaborate cross-functionally to drive business growth. | 10+ years in SaaS sales with 5+ years leading enterprise sales teams selling to Fortune 500/Global 2000 clients, strong strategic and operational sales skills, and experience working with CIO and CMO personas. | 📐 About this role As our Regional vice president, enterprise sales, you’ll be responsible for leading a high-performing enterprise sales team that works with CIOs and business leaders at Fortune 500/Global 2000 companies. You’ll lead a team of 6 Senior AE’s that’s focused on the acquisition of new logos and the growth of these accounts. You’ll be expected to deliver on revenue targets, be active in the field with your team, improve existing processes, and help WRITER improve how we work with Enterprise customers. A critical part of the role is providing guidance, coaching, and support to your team to enable individual and collective success. Your positivity, sense of curiosity, winning mindset, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. As a senior leader in the business, you’ll be reporting to our EMEA vice president of sales. 🦸🏻‍♀️ Your responsibilities • Deliver against aggressive but attainable sales targets to continue building and developing WRITER's success with enterprise customers • Establish and iterate on sales processes, including lead generation, qualification, pipeline management, POC oversight, and forecasting, to drive consistent and predictable results. • Hire and develop top sales talent aligned with our connect/challenge/own company values, identifying the highest leverage coaching opps for each rep and developing plan to address • Collaborate with cross-functional teams including Customer Success, Marketing, Solutions Architecture, and Product to align solutions that drive meaningful business value for our customers. • Provide regular sales forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement. Own operational metrics such as pipeline growth, sales cycle length, and close rates • Foster a culture of high-performance, collaboration, and continuous learning within the sales team. Model the integrity, attitude, and sense of urgency that you’ll expect from your team • Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and advocate. ⭐️ Is this you? • 10+ years in SaaS with 5+ years demonstrated experience leading enterprise sales teams selling to Fortune 500/Global 2000 to exceed revenue targets, preferably selling into CIO and CMO personas • Highly strategic with deep experience in consultative, complex sales cycles. • Proven experience building and leading a team from an early stage • Operationally excellent, with demonstrated experiences building and executing a highly prescriptive, value-based sales process • Proven ability to work across the GTM organization to strategize, plan and execute a cross-functional approach • Hands-on sales leader, energized by the transformative potential of generative AI and working with talented AE’s. 🍩 Benefits & perks (UK full-time employees): • Generous PTO, plus company holidays • Comprehensive medical and dental insurance • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Competitive pension scheme and company contribution • Annual work-life stipends for: • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation and company stock options #BI-Remote

Lead and scale global IT operations including procurement, license management, AI-powered IT automation, IT infrastructure, identity management, endpoint management, service excellence, and cost optimization. | 10+ years in IT leadership with 5+ years as director, experience managing large IT budgets, expertise in ITSM and endpoint management tools, AI/ML IT automation, vendor negotiation, and preferably ITIL certification. | 📐 About the Role We're seeking an IT Director/TLM Lead to architect and scale our technology infrastructure for a rapidly growing AI company. You'll build world-class IT operations that support our unique needs, from managing high-performance computing hardware to implementing AI-powered IT automation. This role combines strategic leadership with hands-on technical expertise to create seamless technology experiences while optimizing costs and driving operational excellence. 🦸🏻‍♀️ Your Responsibilities Hardware & Software Procurement Strategy • Lead global procurement strategy for endpoints, servers, and specialized AI hardware (GPUs, TPUs) • Negotiate enterprise agreements saving 30%+ on hardware and software spend • Establish vendor relationships with key OEMs and software providers • Create standardized hardware configurations for different role types • Manage refresh cycles optimizing performance vs. cost • Build procurement workflows with automated approval chains • Coordinate logistics for global equipment distribution and returns License Management & Optimization • Centralize license management across 200+ software applications • Implement software asset management (SAM) platform for real-time visibility • Create automated true-up processes for enterprise agreements • Build license harvesting programs reclaiming unused seats • Establish showback/chargeback models for departmental spending • Develop compliance dashboard preventing audit risks • Negotiate and manage contracts for AI development tools and platforms AI-Powered IT Automation • Implement AI chatbots for Level 1 support handling 70% of requests • Deploy intelligent ticket routing and categorization using NLP • Create predictive analytics for incident prevention • Build automated fulfillment for common requests (access, software, hardware) • Develop virtual IT assistant for employee self-service • Implement sentiment analysis for service quality monitoring • Create automation playbooks for repetitive IT tasks IT Engineering & Infrastructure • Design scalable IT architecture supporting 10x growth • Implement configuration management and monitoring systems • Build disaster recovery and business continuity capabilities • Create network infrastructure supporting hybrid work • Establish VPN and remote access solutions • Deploy collaboration tools and video conferencing infrastructure • Manage certificates, domains, and DNS infrastructure Identity & Access Management • Architect enterprise IAM strategy with SSO/MFA everywhere • Implement automated provisioning/deprovisioning workflows • Design role-based access control (RBAC) frameworks • Build identity lifecycle management from hire to retire • Create privileged access management for sensitive systems • Establish access review and certification processes • Integrate IAM with HR systems for real-time updates Device & Endpoint Management • Deploy unified endpoint management (UEM) platform • Implement zero-touch deployment for global workforce • Create device compliance policies and enforcement • Build remote support capabilities for distributed teams • Establish mobile device management for BYOD • Manage firmware updates and security patching • Create asset tracking from procurement to disposal Service Excellence & Customer Experience • Transform IT from support function to business enabler • Implement ITSM platform with integrated knowledge base • Create service catalog with automated fulfillment • Build employee experience scoring and feedback loops • Establish SLAs aligned with business priorities • Develop proactive support using predictive analytics • Create IT concierge service for executive support Cost Optimization & Financial Management • Implement FinOps practices for IT spend visibility • Create cost allocation models by department/project • Build automated budget tracking and alerting • Develop benchmarks for IT spend per employee • Establish vendor scorecards and performance metrics • Optimize licensing through usage analytics • Create TCO models for build vs. buy decisions ⭐️ What We're Looking For Required Experience • 10+ years in IT leadership with 5+ years in director-level roles • Proven experience scaling IT operations in high-growth companies • Deep expertise in enterprise IT architecture and service delivery • Track record managing $10M+ IT budgets and vendor relationships • Experience supporting AI/ML companies or research organizations • Strong background in IT automation and process optimization Technical Expertise • Expert knowledge of ITSM platforms (ServiceNow, Remedy, Jira) • Proficiency with endpoint management tools (Jamf, Intune, Workspace ONE) • Experience with software asset management and license optimization • Understanding of AI/ML tools for IT automation • Knowledge of identity providers and access management • Familiarity with procurement and vendor management best practices Execution & Impact • Demonstrated ability to reduce IT costs by 30%+ through optimization • Track record of achieving 95%+ employee satisfaction scores • Experience implementing IT automation reducing tickets by 60%+ • History of successful large-scale technology deployments • Strong vendor negotiation skills with proven savings • Excellence in stakeholder management and communication Preferred Qualifications • ITIL v4 Foundation or higher certification • Experience with AI-powered ITSM tools • Background in hardware lifecycle management • Knowledge of compliance frameworks (SOC2, ISO 27001) • Experience at AI/ML or deep tech companies • MBA or advanced degree in technology management 🍩 Benefits & perks (US Full-time employees) • Generous PTO, plus company holidays • Medical, dental, and vision coverage for you and your family • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Flexible spending account and dependent FSA options • Health savings account for eligible plans with company contribution • Annual work-life stipends for: • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Lead and coach a team of SDRs to exceed pipeline generation targets, optimize sales processes, collaborate cross-functionally, and manage performance metrics. | 3-5+ years in sales development or inside sales with 1-2 years managing SDR/BDR teams, proven pipeline generation in enterprise B2B SaaS, strong leadership, and experience with sales tech tools. | 📐 About this role As the Sales development manager, you’ll be responsible for building, scaling, and leading a team of high-performing SDRs. Your focus will be pipeline generation: driving outbound excellence, optimizing inbound conversion, and ensuring WRITER is engaging the right accounts and personas. You’ll partner closely with Marketing, Sales, and RevOps to refine strategy, implement best practices, and hit ambitious pipeline goals. 🦸🏻‍♀️ Your responsibilities Lead & coach: hire, train, and develop a team of SDRs, ensuring they are consistently exceeding activity and pipeline generation targets. Pipeline ceneration: own top-of-funnel performance metrics, including outbound outreach, meeting conversion, and opportunity creation. Process optimization: define repeatable playbooks, cadences, and messaging frameworks for targeting enterprise buyers. Enablement: partner with Sales enablement to provide continuous training around personas, industries, objection handling, and AI market trends. Collaboration: work cross-functionally with Marketing, AE leadership, and RevOps to align on account targeting, lead routing, and reporting. Performance management: track KPIs, provide regular coaching and feedback, and run weekly 1:1s and team meetings. Culture: foster a team culture that is high-energy, collaborative, and driven by curiosity and excellence. ⭐️ Is this you? 3–5+ years of experience in sales development or inside sales, with at least 1–2 years managing an SDR/BDR team. Proven success generating pipeline in enterprise B2B SaaS, ideally with complex sales cycles. Strong leadership skills with a coaching-first mentality. Data-driven mindset with experience using Salesforce, Outreach/Salesloft, LinkedIn Sales Navigator, and related sales tech. Exceptional communication, organizational, and analytical skills. Passion for generative AI and the opportunity to transform how enterprises work. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Act as strategic partner for financial institutions, build senior relationships, develop AI adoption success plans, manage renewals and retention, collaborate with sales, and advocate for customer needs in regulated environments. | 7+ years in financial services, 3-5+ years in SaaS or consulting with transformation focus, executive stakeholder management, financial services regulatory knowledge, project leadership, analytics, and excellent communication. | 📐 About this role We’re looking for a Strategic customer success manager to drive AI powered transformation for our Fortune 50 Financial services customers. This role is designed for an experienced professional who thrives on building and navigating complex customer relationships within the financial sector, from investment banking and asset management to insurance and fintech. The ideal candidate is deeply interested in integrating AI solutions into core financial services, driving transformation through tangible business value, and fostering strong partnerships within a regulated environment. As our Strategic customer success manager for Financial services, you’ll be on the ground floor helping us refine our processes for onboarding, adoption, and retention for the financial sector. Our NRR is +130%, and GRR is +95%, so you’ll be building from a world-class foundation. You'll be reporting to the Director of customer success and be working very closely with our other customer success managers in building a world class CS org. 🦸🏻‍♀️ Your responsibilities: • Act as the strategic partner and main point of contact for leading financial institutions • Build and manage senior level relationships, including C suite engagements; developing new and existing relationships across your customers • Develop tailored success plans that align AI adoption with business goals • Meticulously project manage programs that will help customers drive adoption, business value and renew usage of Writer • Own the full customer renewal process, including forecasting, negotiating, and proposal creating • Be accountable for Gross and net dollar retention rate targets for your customers • Collaborate with Sales to identify and execute expansion opportunities • Advocate for customer needs internally, especially around regulated use cases • Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities ⭐️ Is this you? • 7+ years experience in financial services, with experience in banking, asset management, fintech, or management consulting • 3-5+ years experience in a customer facing saas or consulting role with a focus on transformation, strategy, or enablement • Proven ability to manage and influence executive stakeholders, including C-level decision makers • Deep understanding of the financial services landscape, including its specific challenges, regulatory environment, and communication standards • Skilled at leading complex projects, aligning on KPIs, and driving adoption at scale • Analytics thinker with business acumen; you can link product value to business impact • Excellent communicator; incredibly curious and active listener • Proactive, self-motivated, and highly organized in a fast paced environment • A natural affinity to our values of Connect, Challenge, Own 🌟 Preferred skills • Background in management consulting • Experience driving AI or operational transformation in regulated industries • Experience supporting or leading large scale rollouts or change management programs • Strong storytelling and presentation skills for executive audiences 🍩 Benefits & perks (US Full-time employees) • Generous PTO, plus company holidays • Medical, dental, and vision coverage for you and your family • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Flexible spending account and dependent FSA options • Health savings account for eligible plans with company contribution • Annual work-life stipends for: • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.