World Wide Technology

World Wide Technology

20 open positions available

4 locations
1 employment type
Actively hiring
Full-time

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World Wide Technology

Consulting Systems Engineer (Chicago, IL)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$150K - 210K a year

Lead technical sales strategy for major accounts by designing solutions, presenting proposals and demos, and advising customers in partnership with sales teams. | Requires typically 8+ years in solutions architecture or systems engineering, broad enterprise technology expertise, consultative customer and executive communication, and partner collaboration. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Role Overview: As a Consulting Systems Engineer (CSE), you will lead the technical vision for Fortune 500 - Fortune 2,000 clients across industries. This senior pre-sales role is ideal for a seasoned engineer passionate about designing big-picture solutions and guiding customers through complex digital transformations. The ideal candidate will drive success through building strong customer and OEM relationships built on trust and collaboration. No two days are alike - one day you’ll design multi-cloud strategies or modern data centers, the next you’ll demo advanced security solutions. As a trusted advisor partnering with sales, you’ll align customer goals with innovative technologies. With access to our world-class ATC (Advanced Technology Center) for demos, workshops and learning, you’ll deliver top-tier results. If you thrive on solving complex problems and staying ahead of tech trends, this role offers a chance to make a meaningful impact. Key Responsibilities • Lead and own the technical sales strategy for key accounts, proactively identifying customer challenges and designing innovative architecture solutions that deliver real business value. • Partner with Sales counterpart in customer engagements - from discovery meetings and whiteboard design sessions to product demos and solution presentations. • Partner with Sales counterpart to have cost effect solutions that meet customer financial requirements as well as technical • Translate customer requirements into custom technical designs and compelling proposals, simplifying complex concepts for both technical and non-technical stakeholders. • Build, grow and manage strong relationships with customer teams, becoming their go-to consultative advisor. • Clearly set expectations, communicate with precision, and lead conversations rather than just attend them. Bring added value to every meeting you attend. • Use your business insight to understand clients’ operations and guide them toward strategic, future-proof solutions. • Map WWT value prop to customer needs and requirements. • Work closely with our partners and OEMs (leading technology vendors) to craft unified solutions and deliver industry expertise to both customers and OEMs. • Leverage internal resources - regularly utilize the ATC for hands-on workshops, demos and proofs-of-concept - to accelerate sales cycles and show value early. • Stay ahead of tech trends and emerging technologies, expanding your expertise across adjacent domains (think cloud, security, networking, digital workplace, etc.). • Take ownership of your career development with direction and guidance from leadership • Be curious and creative in finding new ways to solve customer problems. Provide thought leadership by sharing insights on new technologies and best practices with clients and internally within our engineering community. • Embrace our core values and team culture in every interaction including the sales process. • Collaborate effectively with cross-functional teams (sales, services, partners) and model our culture of innovation, teamwork, and customer-first service. • Ensure every solution and customer experience reflects the quality and integrity our company is known for. , Qualifications: • Candidates must live in or near Chicago, IL. • Proven track record (typically 8+ years) in solutions architecture or systems engineering roles, designing and supporting complex solutions in large enterprise environments. • Broad Technical knowledge in multiple IT domains - for example, enterprise networking (data center, campus LAN/WAN, wireless), cloud computing and virtualization, security infrastructure (next-gen firewalls, zero trust), and collaboration/unified communications. • Architectural thinker who approaches problems holistically. Able to weave together hardware, software, and services from a broad portfolio of vendors to meet complex customer needs. • Experience working with and leveraging OEM partner solutions in areas like cloud, storage, cybersecurity, etc., to drive successful outcomes is highly valued. • Sharp business acumen and consultative skills - you listen to a client’s business objectives and translate them into technical requirements and strategy. • Comfortable engaging with executive stakeholders to articulate the business value of technology solutions in clear, impactful terms. • Skilled communicator with strong presentation and demo abilities. Adept at simplifying complex ideas for both technical and executive audiences. • Illustrate rigor and discipline with documentation and written communication. • Experience working in cross-functional teams (sales, engineering, delivery) and with external partners. • Able to lead by influence, manage expectations, and drive alignment across stakeholders to move deals forward. • Education: Bachelor’s degree in a relevant field (Engineering, Computer Science, etc.) or equivalent practical experience. • Certifications is the relevant areas (Cisco, Dell, etc.,,,) or equivalent experience is a plus • Travel: Ability to travel up to ~25% for client meetings within the region. Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $210,000.00 annually. This role is OTE-eligible, with additional variable compensation provided on top of the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer If you have any questions or concerns about this posting, please email taposting@wwt.com.

Systems engineering
VMware virtualization
Azure and cloud administration
Active Directory
Kaseya patch management
Verified Source
Posted 24 days ago
World Wide Technology

Consulting Systems Engineer (Chicago, IL)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$150K - 210K a year

Lead technical sales strategy for enterprise accounts, translate customer needs into solution architectures and proposals, and partner with sales and technology vendors on customer engagements. | Requires typically 8+ years in solutions architecture or systems engineering, broad infrastructure expertise across domains such as networking, cloud, and security, and strong consultative communication skills. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Role Overview: As a Consulting Systems Engineer (CSE), you will lead the technical vision for Fortune 500 - Fortune 2,000 clients across industries. This senior pre-sales role is ideal for a seasoned engineer passionate about designing big-picture solutions and guiding customers through complex digital transformations. The ideal candidate will drive success through building strong customer and OEM relationships built on trust and collaboration. No two days are alike - one day you’ll design multi-cloud strategies or modern data centers, the next you’ll demo advanced security solutions. As a trusted advisor partnering with sales, you’ll align customer goals with innovative technologies. With access to our world-class ATC (Advanced Technology Center) for demos, workshops and learning, you’ll deliver top-tier results. If you thrive on solving complex problems and staying ahead of tech trends, this role offers a chance to make a meaningful impact. Key Responsibilities • Lead and own the technical sales strategy for key accounts, proactively identifying customer challenges and designing innovative architecture solutions that deliver real business value. • Partner with Sales counterpart in customer engagements - from discovery meetings and whiteboard design sessions to product demos and solution presentations. • Partner with Sales counterpart to have cost effect solutions that meet customer financial requirements as well as technical • Translate customer requirements into custom technical designs and compelling proposals, simplifying complex concepts for both technical and non-technical stakeholders. • Build, grow and manage strong relationships with customer teams, becoming their go-to consultative advisor. • Clearly set expectations, communicate with precision, and lead conversations rather than just attend them. Bring added value to every meeting you attend. • Use your business insight to understand clients’ operations and guide them toward strategic, future-proof solutions. • Map WWT value prop to customer needs and requirements. • Work closely with our partners and OEMs (leading technology vendors) to craft unified solutions and deliver industry expertise to both customers and OEMs. • Leverage internal resources - regularly utilize the ATC for hands-on workshops, demos and proofs-of-concept - to accelerate sales cycles and show value early. • Stay ahead of tech trends and emerging technologies, expanding your expertise across adjacent domains (think cloud, security, networking, digital workplace, etc.). • Take ownership of your career development with direction and guidance from leadership • Be curious and creative in finding new ways to solve customer problems. Provide thought leadership by sharing insights on new technologies and best practices with clients and internally within our engineering community. • Embrace our core values and team culture in every interaction including the sales process. • Collaborate effectively with cross-functional teams (sales, services, partners) and model our culture of innovation, teamwork, and customer-first service. • Ensure every solution and customer experience reflects the quality and integrity our company is known for. , Qualifications: • Candidates must live in or near Chicago, IL. • Proven track record (typically 8+ years) in solutions architecture or systems engineering roles, designing and supporting complex solutions in large enterprise environments. • Broad Technical knowledge in multiple IT domains - for example, enterprise networking (data center, campus LAN/WAN, wireless), cloud computing and virtualization, security infrastructure (next-gen firewalls, zero trust), and collaboration/unified communications. • Architectural thinker who approaches problems holistically. Able to weave together hardware, software, and services from a broad portfolio of vendors to meet complex customer needs. • Experience working with and leveraging OEM partner solutions in areas like cloud, storage, cybersecurity, etc., to drive successful outcomes is highly valued. • Sharp business acumen and consultative skills - you listen to a client’s business objectives and translate them into technical requirements and strategy. • Comfortable engaging with executive stakeholders to articulate the business value of technology solutions in clear, impactful terms. • Skilled communicator with strong presentation and demo abilities. Adept at simplifying complex ideas for both technical and executive audiences. • Illustrate rigor and discipline with documentation and written communication. • Experience working in cross-functional teams (sales, engineering, delivery) and with external partners. • Able to lead by influence, manage expectations, and drive alignment across stakeholders to move deals forward. • Education: Bachelor’s degree in a relevant field (Engineering, Computer Science, etc.) or equivalent practical experience. • Certifications is the relevant areas (Cisco, Dell, etc.,,,) or equivalent experience is a plus • Travel: Ability to travel up to ~25% for client meetings within the region. Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $210,000.00 annually. This role is OTE-eligible, with additional variable compensation provided on top of the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer If you have any questions or concerns about this posting, please email taposting@wwt.com.

Enterprise transformation consulting
Executive stakeholder engagement
Technical sales strategy
Customer relationship management
Digital modernization and SaaS programs
Verified Source
Posted 24 days ago
World Wide Technology

Lead Cloud Solution Architect- Application Modernization (AWS)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$140K - 175K a year

Build AWS application modernization sales materials and lead client-facing discovery, solution design, and technical storytelling for strategic pursuits. | Requires extensive AWS enterprise architecture and modernization experience, presales deal leadership, executive presentations, and proven creation of sales materials and business cases. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. Position Overview As a Lead Solution Architect, AWS App Modernization, you are a senior individual contributor and recognized AWS expert who builds the go-to-market assets and leads the solution architecture that win WWT's Application Modernization business. This is a sales-facing role, not a delivery execution role. Your primary mandate is to create the pitch materials, sales plays, competitive positioning, and business-case content that Solution Architects and account teams use to win pursuits, and to personally lead technical discovery and solution design in the highest-value pursuits. You bring deep, current modernization expertise, not just architectural theory, but your output is measured by the strength of the GTM materials you build and the deals you help win, not by internal delivery frameworks. You have shipped containerized workloads, re-architected legacy applications for cloud-native patterns, and guided enterprise clients through the organizational and technical challenges of application transformation. Critically, you also know how to translate that technical depth into a business case and a compelling client narrative. You've sold solutions, not just built them, and you're comfortable owning the technical story in front of an economic buyer. Key Responsibilities GTM & Sales Enablement Development • Build and maintain pitch decks, sales plays, and solution narratives for WWT's Application Modernization offerings on AWS, translating technical architecture into client-ready business value • Develop competitive battlecards, differentiators, and positioning content that account teams and Solution Architects use in active pursuits • Create ROI models and business-case frameworks that connect modernization architecture decisions to measurable client outcomes and financial impact • Produce industry point-of-view and thought-leadership content that establishes WWT's credibility in Application Modernization ahead of the pursuit • Partner with Practice Leadership and Marketing to align modernization GTM content to client demand signals, competitive positioning, and AWS partner co-investment opportunities • Maintain a working library of reusable GTM assets, refreshed as offerings, competitive dynamics, and AWS services evolve Solution Architecture in the Sales Cycle • Lead client-facing discovery and solutioning as the senior technical voice on application modernization, translating ambiguous business problems into well-scoped, value-anchored solutions • Design and present the proposed modernization architecture directly to client stakeholders, from technical teams through economic buyers • Own the technical narrative in RFP/RFI responses, including the solution narrative, architecture rationale, and differentiators grounded in WWT's actual delivery experience • Partner with AWS field teams and WWT account executives to position modernization offerings and shape pursuit strategy on strategic accounts • Review SOWs, LOEs, and technical proposals for scope, risk, and pricing consistency before they reach the client Technical Credibility & Light-Touch Governance • Stay hands-on and current with AWS application and modernization services to remain a credible technical voice with clients and AWS field teams • Spot-check architecture on the largest or highest-risk pursuits prior to signature and flag material risk to Delivery Leads; this is not a delivery oversight function • Capture pursuit and win/loss learnings and feed them back into GTM content, closing the loop between what wins deals and what the market is asking for , Qualifications • Minimum 10 years of progressive experience in cloud architecture, application development, or related technical disciplines • Minimum 7 years of hands-on experience designing, deploying, and operating workloads on AWS in enterprise environments • Minimum 5 years in a solutions consulting, sales engineering, or pre-sales architecture capacity, with a track record of building sales enablement content and winning competitive enterprise deals • Demonstrated experience presenting technical solutions directly to economic buyers and executive audiences, not only technical stakeholders • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience • Demonstrated real-world experience modernizing enterprise applications, including replatforming to containers, re-architecting to cloud-native patterns, and leading clients through the organizational dimensions of transformation • Deep expertise in AWS application and platform services: EKS, ECS, Fargate, Lambda, API Gateway, Step Functions, EventBridge, Elastic Beanstalk, and related ecosystem services • Expert-level knowledge of CI/CD pipeline development using Infrastructure as Code (CloudFormation, CDK, Terraform) and modern DevOps tooling (CodePipeline, GitHub Actions, AWS CodeBuild) • Proven ability to develop and articulate modernization business cases, connecting technical architecture decisions to client outcomes and financial impact • Experience authoring pitch materials, sales plays, SOWs, LOEs, and RFP/RFI response content that account teams can execute from • Strong communication and storytelling skills, able to present architecture concepts to executive audiences and technical depth to delivery teams with equal effectiveness Strongly Desired Skills AWS Certifications • AWS Certified Solutions Architect: Professional (strongly preferred) • AWS Certified DevOps Engineer: Professional Technical Depth • Cloud-native application architecture and development patterns (.NET Core, Java, Node.js in containerized or serverless environments) • Container platforms and Kubernetes orchestration at scale (EKS, Fargate, ECR, service mesh patterns) • Cloud data and AI platform integration within modernization workloads (Bedrock, Redshift, Kinesis, Glue, SageMaker) • Core cloud infrastructure enabling modernization: networking (Direct Connect, Cloud WAN, Transit Gateway), security (AWS Network Firewall, WAF, IAM), compute, and storage • Application security patterns relevant to modernization (zero-trust, secrets management, compliance guardrails) • Cloud cost modeling and FinOps principles as applied to application architecture decisions GTM & Sales Depth • Experience building sales enablement content in tools such as PowerPoint, Gamma, or similar for enterprise technology audiences • Familiarity with competitive displacement strategy and win/loss analysis • Experience partnering with AWS partner and field marketing teams on co-sell motions Multi-Cloud Exposure • Familiarity with Azure migration and modernization services (Azure Migrate, AKS, Azure DevOps, Azure App Service) • Experience advising clients on multi-cloud strategy or workload placement decisions across AWS and Azure • Microsoft Azure certifications (any level) are a plus What Success Looks Like In Year One Success Metrics GTM assets built or refreshed by this role are in active use across the Application Modernization Solution Architect bench, measurably improving pitch quality and win rate This role has led solution architecture on WWT's highest-value modernization pursuits and directly contributed to won bookings Presales cycle time and proposal quality both improve because of reusable GTM content, not internal delivery process Solution Architects and account executives trust this role as their go-to partner for pursuit strategy, competitive positioning, and technical storytelling Client and AWS field feedback reflects a measurably sharper, more differentiated Application Modernization narrative in the market Want to learn more about Consulting & Security Services? Check us out on our platform: https://www.wwt.com/consulting-services Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000 to $175,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.World Wide Technology is an Equal Opportunity Employer. If you have any questions or concerns about this posting, please email taposting@wwt.com.

Application development
API design and integration
Technical documentation
Node.js and React
Observability and monitoring
Verified Source
Posted about 1 month ago
World Wide Technology

Lead Cloud Solution Architect- FinOps

World Wide Technology•Anywhere•Full-time
View Job
Compensation$140K - 175K a year

Own enterprise FinOps engagements, implement cost-management practices, translate cloud spending findings into architectural improvements, and develop reusable delivery and presales assets. | Requires 8–10+ years in cloud roles, including 3+ years in FinOps, hands-on hyperscaler expertise, client-facing consulting and executive advising, and a FinOps certification. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. Position Overview As a Cloud Solution Architect - FinOps, you are an individual contributor and recognized FinOps and cloud cost expert who delivers cloud financial management outcomes for enterprise clients and supports how WWT builds and sells them. This is both a strategic and a hands-on delivery role. You deliver FinOps engagements directly, own delivery outcomes on live client work, and assist building the frameworks, tooling patterns, and delivery playbooks that let WWT scale a growing FinOps and FinOps for AI pipeline. You are equally comfortable running a cost optimization workshop with a client executive and getting into the console to fix the architecture driving the spend. You understand that FinOps outcomes are only as strong as the technical foundation beneath them. You bring real world experience architecting and operating workloads on at least one major cloud platform, and you know how to translate cost findings into architectural remediation, not just a report. You have guided clients through the organizational and technical work of building a durable cost governance capability, and you are now extending that discipline into how enterprises manage the economics of AI infrastructure. Key Responsibilities Delivery Execution • Own delivery of FinOps engagements from discovery through realization, including maturity assessment, tooling implementation (Cloudability, CloudHealth, native cost tools), cost allocation models, and optimization realization • Provide hands on cloud architecture expertise on at least one hyperscaler (AWS, Azure, or GCP) to translate cost findings into technical remediation, including rightsizing, reserved capacity strategy, architecture refactoring, and workload placement • Regularly work across multiple concurrent client engagements, providing FinOps quality assurance on FinOps adjacent work • Have a growing awareness of emerging FinOps for AI practices, including cost governance for GPU consumption, model inference spend, and AI infrastructure economics, to support engagements as they arise Solution Development • Partner with Solution Owner to define and continuously improve WWT's FinOps delivery process, including reference architectures, delivery playbooks, assessment frameworks, and reusable delivery assets • Partner with Solution Owner to develop and maintain SOW templates, LOE models, and scope frameworks that enable delivery teams to structure and price FinOps engagements consistently • Partner with Solution Owner to align FinOps offerings to client demand signals, competitive positioning, and cloud partner co investment opportunities • Support Solution Owner in building and maturing WWT's standalone cloud cost optimization offering, contributing methodology and delivery IP the practice can reuse Pre Sales SME Support • Support creation and validation of FinOps domain SOWs, LOEs, and technical proposals; identify scope gaps, risk patterns, and pricing inconsistencies before they reach the client • Support RFP and RFI responses as the FinOps subject matter expert, providing solution narratives and differentiators grounded in WWT's actual delivery experience • Support cloud provider field teams and WWT account executives in positioning FinOps offerings and shaping pursuit strategies for strategic accounts , Qualifications • 8-10+ years in cloud consulting or enterprise cloud roles, with at least 3 years focused specifically on FinOps or cloud cost management • Demonstrated hands on technical depth in one or more major cloud platforms (AWS, Azure, GCP), covering architecture, infrastructure as code, and cost and billing constructs, not just dashboards • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience • FinOps Certified Professional required; FinOps Certified Practitioner or equivalent accepted as an interim credential • Prior consulting experience, meaning client facing delivery and not internal only cost management • Proven track record advising and presenting to executive level stakeholders • Comfortable owning delivery from discovery through solution design, implementation, and realization reporting Strongly Desired Skills • AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert, or GCP Professional Cloud Architect Technical Depth • FinOps tooling implementation: Cloudability, CloudHealth, native AWS Cost Explorer, Azure Cost Management, GCP Billing • Cloud cost allocation models: tagging strategy, showback and chargeback design, unit economics • Reserved capacity and commitment based discount strategy across at least one hyperscaler • Infrastructure as code and architecture refactoring to translate cost findings into technical remediation • Cloud governance and landing zone design as it relates to cost control • Working awareness of AI infrastructure cost management: GPU utilization, inference cost optimization, foundation model consumption economics Multi Cloud Exposure • Familiarity with FinOps practices across more than one hyperscaler • Experience advising clients on multi cloud cost strategy or workload placement decisions • Certifications on a secondary cloud platform are a plus What Success Looks Like in Year One • At least two active FinOps engagements are running under this role's direct delivery ownership with no quality gaps • WWT's FinOps service offerings are sharper, more repeatable, and faster to scope, measurably reducing presales cycle time • The frameworks, playbooks, and standards this role has built have made WWT's FinOps delivery more scalable, enabling the team to take on greater volume without sacrificing quality • Client satisfaction scores on FinOps engagements reflect measurable improvement in delivery consistency and outcome achievement Want to learn more about Consulting Services? Check us out on our platform: https://www.wwt.com/consulting-services Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000 to $175,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer. If you have any questions or concerns about this posting, please email taposting@wwt.com.

Cloud FinOps and cost optimization
AWS Azure or GCP architecture
Cloud cost allocation and governance
Infrastructure as code
Client consulting and executive presentations
Verified Source
Posted about 1 month ago
World Wide Technology

Customer Experience Operations Analyst

World Wide Technology•Paterson, NJ•Full-time
View Job
Compensation$65K - 80K a year

Manage and optimize customer lifecycle management tools and digital journey mapping to enhance customer success. | Requires Gainsight administration experience, strong organizational and analytical skills, and ability to work in a dynamic environment. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: • Gainsight administration • Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight. Responsibilities: Gainsight Admin • Configure and maintain Gainsight platform to optimize customer lifecycle management. o Journey Orchestrator o Data Designer o Rule Management/Creation o Reporting Accuracy o Dashboard o Develop periodic surveys and measure success • Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. • Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms • Gainsight How to guides and Best Practices Digital Driver • Platform Management-Internal & External • Platform Template Design • Automated insight to drive data integrity and follow up action • Digital Journey Via Gainsight o Digital Touchpoint o Surveys Communication • Weekly update communication • Gainsight change Management • Identify ways to promote CX and our successes to internal stakeholders Qualifications: • Gainsight administration experience required. • Experience with any design or visualization SW. • Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. • Strong organization skills. • Operationally minded. • Capable of analyzing and deciphering data. • Ability to solve problems quickly and take a “common sense” approach to challenges. • Capability to perform comfortably within an ambiguous and quickly changing environment. • Self-driven, business minded, and goal orientated. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email World Wide Technology is an Equal Opportunity Employer. LI-MM1 Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: • Gainsight administration • Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight. Responsibilities: Gainsight Admin • Configure and maintain Gainsight platform to optimize customer lifecycle management. o Journey Orchestrator o Data Designer o Rule Management/Creation o Reporting Accuracy o Dashboard o Develop periodic surveys and measure success • Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. • Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms • Gainsight How to guides and Best Practices Digital Driver • Platform Management-Internal & External • Platform Template Design • Automated insight to drive data integrity and follow up action • Digital Journey Via Gainsight o Digital Touchpoint o Surveys Communication • Weekly update communication • Gainsight change Management • Identify ways to promote CX and our successes to internal stakeholders Qualifications: • Gainsight administration experience required. • Experience with any design or visualization SW. • Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. • Strong organization skills. • Operationally minded. • Capable of analyzing and deciphering data. • Ability to solve problems quickly and take a “common sense” approach to challenges. • Capability to perform comfortably within an ambiguous and quickly changing environment. • Self-driven, business minded, and goal orientated. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email World Wide Technology is an Equal Opportunity Employer. LI-MM1

AI operations
Market research
Strategic analysis
Verified Source
Posted about 1 month ago
World Wide Technology

Customer Experience Operations Analyst - Now Hiring

World Wide Technology•Edison, NJ•Full-time
View Job
Compensation$65K - 80K a year

Manage and optimize customer lifecycle platforms and digital journey mapping to enhance customer success. | Requires Gainsight administration experience, data analysis skills, and operational mindset. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: • Gainsight administration • Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight. Responsibilities: Gainsight Admin • Configure and maintain Gainsight platform to optimize customer lifecycle management. o Journey Orchestrator o Data Designer o Rule Management/Creation o Reporting Accuracy o Dashboard o Develop periodic surveys and measure success • Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. • Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms • Gainsight How to guides and Best Practices Digital Driver • Platform Management-Internal & External • Platform Template Design • Automated insight to drive data integrity and follow up action • Digital Journey Via Gainsight o Digital Touchpoint o Surveys Communication • Weekly update communication • Gainsight change Management • Identify ways to promote CX and our successes to internal stakeholders Qualifications: • Gainsight administration experience required. • Experience with any design or visualization SW. • Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. • Strong organization skills. • Operationally minded. • Capable of analyzing and deciphering data. • Ability to solve problems quickly and take a “common sense” approach to challenges. • Capability to perform comfortably within an ambiguous and quickly changing environment. • Self-driven, business minded, and goal orientated. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email World Wide Technology is an Equal Opportunity Employer. LI-MM1 Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: • Gainsight administration • Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight. Responsibilities: Gainsight Admin • Configure and maintain Gainsight platform to optimize customer lifecycle management. o Journey Orchestrator o Data Designer o Rule Management/Creation o Reporting Accuracy o Dashboard o Develop periodic surveys and measure success • Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. • Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms • Gainsight How to guides and Best Practices Digital Driver • Platform Management-Internal & External • Platform Template Design • Automated insight to drive data integrity and follow up action • Digital Journey Via Gainsight o Digital Touchpoint o Surveys Communication • Weekly update communication • Gainsight change Management • Identify ways to promote CX and our successes to internal stakeholders Qualifications: • Gainsight administration experience required. • Experience with any design or visualization SW. • Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. • Strong organization skills. • Operationally minded. • Capable of analyzing and deciphering data. • Ability to solve problems quickly and take a “common sense” approach to challenges. • Capability to perform comfortably within an ambiguous and quickly changing environment. • Self-driven, business minded, and goal orientated. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email World Wide Technology is an Equal Opportunity Employer. LI-MM1

Business analysis
Consulting
Data aggregation
Verified Source
Posted about 1 month ago
World Wide Technology

Customer Experience Operations Analyst - Now Hiring

World Wide Technology•Norwalk, CT•Full-time
View Job
Compensation$65K - 80K a year

Manage and optimize customer lifecycle management platforms and digital journey mapping to enhance customer success and data integrity. | Requires Gainsight administration experience, data analysis skills, and operational mindset in a dynamic environment. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: • Gainsight administration • Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight. Responsibilities: Gainsight Admin • Configure and maintain Gainsight platform to optimize customer lifecycle management. o Journey Orchestrator o Data Designer o Rule Management/Creation o Reporting Accuracy o Dashboard o Develop periodic surveys and measure success • Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. • Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms • Gainsight How to guides and Best Practices Digital Driver • Platform Management-Internal & External • Platform Template Design • Automated insight to drive data integrity and follow up action • Digital Journey Via Gainsight o Digital Touchpoint o Surveys Communication • Weekly update communication • Gainsight change Management • Identify ways to promote CX and our successes to internal stakeholders Qualifications: • Gainsight administration experience required. • Experience with any design or visualization SW. • Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. • Strong organization skills. • Operationally minded. • Capable of analyzing and deciphering data. • Ability to solve problems quickly and take a “common sense” approach to challenges. • Capability to perform comfortably within an ambiguous and quickly changing environment. • Self-driven, business minded, and goal orientated. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email World Wide Technology is an Equal Opportunity Employer. LI-MM1 Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: • Gainsight administration • Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight. Responsibilities: Gainsight Admin • Configure and maintain Gainsight platform to optimize customer lifecycle management. o Journey Orchestrator o Data Designer o Rule Management/Creation o Reporting Accuracy o Dashboard o Develop periodic surveys and measure success • Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. • Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms • Gainsight How to guides and Best Practices Digital Driver • Platform Management-Internal & External • Platform Template Design • Automated insight to drive data integrity and follow up action • Digital Journey Via Gainsight o Digital Touchpoint o Surveys Communication • Weekly update communication • Gainsight change Management • Identify ways to promote CX and our successes to internal stakeholders Qualifications: • Gainsight administration experience required. • Experience with any design or visualization SW. • Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. • Strong organization skills. • Operationally minded. • Capable of analyzing and deciphering data. • Ability to solve problems quickly and take a “common sense” approach to challenges. • Capability to perform comfortably within an ambiguous and quickly changing environment. • Self-driven, business minded, and goal orientated. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email World Wide Technology is an Equal Opportunity Employer. LI-MM1

AI operations
Market research
Strategic analysis
Verified Source
Posted about 1 month ago
World Wide Technology

Security Solutions Lead Consultant – Identity and Access Management (IAM)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$127K - 160K a year

Lead IAM consulting engagements, manage delivery and client relationships, develop IAM solutions and practice growth. | 8-12 years cybersecurity experience with 5+ years senior IAM consulting, deep technical IAM expertise, consulting delivery skills, and client management. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 15,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. Position Overview: The Lead Consultant, IAM is an experienced individual contributor positioned between the Senior Consultant and Senior Manager/Principal. They own key delivery workstreams, serve as the primary client interface on IAM engagements, and drive delivery excellence across WWT's Identity and Access Management practice. They are the domain subject matter expert who provides technical credibility to both delivery and pursuit efforts. Within WWT's pursuit teams, the Lead Consultant partners with account executives, solution architects, and practice leadership to advance qualified IAM opportunities, from architecting the solution through executing the SOW. They are equally expected to deepen relationships within existing accounts, identifying expansion opportunities where WWT's IAM capabilities can deliver additional value, while collaborating with solution owners and stakeholders to continuously refine the service offering. Essential Functions: Engagement Delivery & Team Development • Lead key IAM workstreams with accountability for delivery quality, timelines, and business outcomes, while elevating practice capabilities and growing talent. Program Leadership & Quality Assurance • Lead key portions of IAM engagements end-to-end: coordinate resources, manage risks, and ensure consistent execution across assessment, design, and implementation workstreams • Lead IAM assessment, architecture design, and implementation engagements with documentation of design decisions, platform configurations, integration patterns, and operational support procedures • Produce and quality-assure client-ready deliverables, IAM assessments, maturity scorecards, gap registers, architecture recommendations, strategic roadmaps, and executive briefings that consistently meet professional services standards Oversight & Mentoring • Oversee multiple workstreams while actively developing junior and senior consultants through coaching, structured feedback, and hands-on technical guidance • Drive practice maturity through reusable delivery assets, assessment frameworks, methodology enhancements, and IAM thought leadership content Pre-Sales, Solutioning & Client Development • Build and grow trusted client relationships while serving as the IAM domain expert on WWT's pursuit teams to advance pipeline and revenue growth. Client Relationships & Executive Communication • Own client relationships at the working and leadership levels for key IAM engagements, acting as a senior trusted advisor across the engagement lifecycle • Translate complex IAM findings into business-level recommendations; present to senior leadership and CISO/VP-level audiences; facilitate workshops, steering committees, and program governance sessions • Identify and develop expansion opportunities within existing accounts where IAM capabilities IGA, PAM, Access Management, cloud identity, can deliver additional client value Solution Architecture & Pursuit Support • Scope: Serve as the IAM technical SME on pursuit teams, partnering with account and sales teams to define the engagement approach and solution architecture • ROM & Estimation: Build Rough Order of Magnitude estimates that validate scoping, define effort levels, and establish pricing parameters for client review • Papering (SOW): Develop Statements of Work that articulate scope, price, deliverables, assumptions, and timelines for IAM consulting engagements Practice Visibility & Growth • Support marketing and digital platform initiatives that drive IAM practice visibility and pipeline generation • Contribute to reusable IAM methodologies, assessment frameworks, and thought leadership content that strengthen WWT's market position , Qualifications: Required • 8-12 years of experience in cybersecurity with a sustained focus on Identity and Access Management; must include 5+ years in a senior consulting or technical leadership role with hands-on IAM platform implementation and client advisory experience • Demonstrated experience serving as an IAM technical SME within pursuit or sales teams, with a track record of contributing to scoping, pricing, and winning consulting engagements • Deep technical expertise across IAM domains, including: • IGA — SailPoint IdentityNow/IdentityIQ, Saviynt, Omada, or One Identity: role engineering, access certification, SoD policy design, joiner-mover-leaver lifecycle management, connector architecture, and entitlement catalog design • PAM — CyberArk (Core PAS, EPM, Conjur), BeyondTrust (Password Safe, Privilege Management), or Delinea/Thycotic: vault architecture, privileged account onboarding, session recording, just-in-time access, and least-privilege enforcement • Access Management — Okta, Ping Identity (PingFederate, PingOne), Microsoft Entra ID, or ForgeRock: SSO architecture, adaptive MFA, SAML 2.0, OAuth 2.0, OIDC, SCIM provisioning, and federation design • Cloud Identity — AWS IAM/IAM Identity Center, Azure Entra ID, GCP IAM, CIEM tools (Wiz, Ermetic, Sonrai): cloud entitlement governance, CIEM policy design, and cloud-native IAM patterns • Directory Services — Active Directory (design, tiered admin model, hardening), Azure AD Connect, LDAP, and virtual directory architectures (Radiant Logic, Microsoft MIM) • Working knowledge of identity and security governance frameworks: NIST SP 800-53 (AC and IA control families), NIST CSF 2.0, NIST SP 800-207 (Zero Trust Architecture), ISO 27001/27002, MITRE ATT&CK credential access and lateral movement tactics, SOX ITGC access control requirements, HIPAA Security Rule, PCI DSS, and DORA as it relates to identity resilience • Practical understanding of the identity-security interplay across adjacent domains: application security (OAuth/OIDC, API security), identity threat detection and response (ITDR), endpoint and device trust, and privileged attack paths including credential compromise and lateral movement • Demonstrated consulting delivery competencies, including: • Structured discovery and assessment: design and execute current-state IAM discovery engagements, conduct stakeholder interviews and technical SME sessions, synthesize findings into clearly structured, actionable outputs • Gap analysis and maturity evaluation: assess and communicate IAM program maturity across technology, process, governance, and organizational readiness dimensions against recognized frameworks; prioritize findings by business risk and identity risk impact • Executive communication: translate complex IAM findings into clear, concise narratives for CISO and senior leadership audiences; adapt message depth and framing to technical and business stakeholders • Workshop facilitation: design and lead executive workshops, IAM program kickoffs, cross-functional discovery sessions, and technical design sessions; drive alignment among stakeholders with competing priorities • Roadmap and program planning: develop phased IAM execution roadmaps with initiative prioritization, dependency mapping, ROM estimates, and milestone sequencing aligned to client business constraints and risk objectives • Deliverable excellence: consistent track record of producing client-ready IAM deliverables — assessments, maturity scorecards, gap registers, architecture recommendations, roadmaps, and program plans — that meet professional services quality standards • Stakeholder and engagement management: manage complex, multi-stakeholder IAM engagements; navigate competing priorities, set and manage expectations, escalate risks appropriately, and sustain client trust through ambiguity • Practice Development: Develop, maintain, and enhance IAM service offerings including methodologies, marketing content, deliverable templates, and practice capabilities • Sales and Pipeline Management: Identify, shape, and drive IAM opportunities from initial discussions through proposals, SOW, fee estimation, level of effort, margins, leveraged team structures, and deal closure Preferred • Bachelor's or Master's degree in Computer Science, Information Security, or a related field • Advanced certifications: CISSP, CISM, CISA, CRISC, CCSP, or equivalent; vendor-specific certifications from SailPoint, Okta, CyberArk, BeyondTrust, Microsoft (SC-300, SC-400, AZ-500), or Saviynt are highly valued • Experience in IAM program governance, policy development, and regulatory compliance design across financial services, healthcare, retail, manufacturing, or public sector • Contributions to IAM thought leadership: white papers, conference presentations, or intellectual property that strengthen practice market presence • Familiarity with regulatory and compliance drivers for identity programs, including SEC cyber disclosure rules, DORA, HIPAA, SOX, NERC CIP, or PCI DSS requirements as they relate to identity governance and access control Key Competencies • Trusted IAM client advisor • Delivery excellence and workstream ownership • Technical SME depth across IGA, PAM, Access Management, and cloud identity • Pursuit and solutioning acumen Success in this role means consistently delivering high-quality IAM engagements that clients trust, contributing to won pursuits through credible scoping and solutioning, mentoring the next wave of IAM consultants, and advancing WWT's IAM practice through reusable assets and thought leadership that deepens client relationships and drives practice growth. Want to learn more about Consulting & Security Services? Check us out on our platform: https://www.wwt.com/consulting-services https://www.wwt.com/category/security-transformation Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $127,00 to $160,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com.

Identity and Access Management (IAM)
Cybersecurity Consulting
Client Engagement
IAM Platforms (SailPoint, CyberArk, Okta)
IAM Architecture and Roadmaps
Verified Source
Posted about 1 month ago
World Wide Technology

Vertical Systems Engineer (Presales Architecture) - Global Accounts

World Wide Technology•Anywhere•Full-time
View Job
Compensation$200K - 220K a year

Drive presales architecture and client engagement for global accounts focusing on AI, cyber, and software solutions. | Requires 10-15 years senior experience in client-side or integrator roles with strong architectural and technical skills in infrastructure and applications. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Responsibilities: • Interacts with Clients and Prospects gaining trusted advisor status in context of WWT's portfolio and value to the clients issues, needs, programs, and projects. • Creates plans and strategies in concert with account team and WWT internal teams to present and educate the prospect and client base on our OEM and Services portfolio n a vertical context based on the market served. (Example Retailer or Bank ) • Drives Gross Profit and Opportunities by proactively and reactively proposing solution designs and architectures • Focuses on ATC Lab Engagements and AI proving Ground as a Catalyst to gain business and Mindshare from Clients and Prospects • Owns Critical OEM Engagements in the client area assigned including vertical partners where applicable and positions WWT Value to OEM's and particularly focused on AI, Cyber, and Software • Gains trust by meeting virtually and in person with IT, LOB, Security, and other key resources in a planned cadence with objectives for educating and discovering need • Works in a team to drive Services including SR and WWT's portfolio to compliment the product and software and differentiate our value • Coordinates all WWT Needed Resources and Stakeholders as needed including GS&A, SC&E, Services, Sales, Executives and others to drive campaigns and value that result in winning large and strategic business • Creates a personal development plan and stays current with Vertical Trends, Technology, and use cases and executes it with management reporting and assistance • Creates a body of work to refer back to and educate the client and teams on the needs of the client and how WWT is fulfilling those needs , Qualifications: • Client side and Integrator or OEM experience in a particular Vertical • Architectural training and experience in common methodologies TOGAF, UAM or Others and application in Large Vertical Enterprise Settings • Familiarity with Large Scale Client Operations and Architecture as well as Operating Models and AGILE . • Familiarity and experience in AI, Big Data, Automation , End User Experience , Development Cycles, Service Management, Cloud, Kubernetes and most infrastructure disciplines • History and experience in creating technology business cases, presenting them , along with strong speaking, written, and presentation and communication skills • 10-15 years of industry experience in client-side senior roles or technology integrators or manufacturers. Architectural and technical experience with applications, Infrastructure, Cyber, Cloud, and Networking, Data Center, and End User Experience solutions. Ideally strong Application development technology and Application Architecture history and understanding of current trends and migration strategies. Deep Skills and Knowledge as an SME in 2 or more critical parts of infrastructure. • Industry Level Certifications including CCIE, CISSP, CDP, MCSE AWS, Azure, GCP and similar experience in calling on and deploying technology solutions in a sales environment in Fortune 500 settings interacting with Tech and IT leadership. Ideally working with clients in a digital transformation and operating model design and deployment. • Architectural training and or experience in common methodologies including TOGAF UAM and others. Ideally working with clients in a digital transformation and operating model design and deployment. Familiarity with Big Data, AI , Automation end user experience and service management technologies along with Cloud technologies including containers, Kubernetes, cloud native services, storage, networking and commercial models at a high level. • Strong presentation skills, able to learn tech spaces at extreme pace at times. Motivated to win in selling situations by solve client issues. Willing to get deep into the business and drive revenue with teams. • Strong relationships in enterprises and tech supply chain (OEM) The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program • Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $200,000 + commissions. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com. Equal Opportunity Employer

Presales Architecture
Client Engagement
AI and Digital Transformation
Verified Source
Posted about 1 month ago
World Wide Technology

Vertical Systems Engineer (Presales Architecture) - Global Accounts

World Wide Technology•Anywhere•Full-time
View Job
Compensation$200K - 220K a year

Drive technology solution design and client engagement for vertical markets in a presales architecture role. | Requires 10-15 years senior experience in client-side or integrator roles with architectural training and strong communication skills. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Responsibilities: • Interacts with Clients and Prospects gaining trusted advisor status in context of WWT's portfolio and value to the clients issues, needs, programs, and projects. • Creates plans and strategies in concert with account team and WWT internal teams to present and educate the prospect and client base on our OEM and Services portfolio n a vertical context based on the market served. (Example Retailer or Bank ) • Drives Gross Profit and Opportunities by proactively and reactively proposing solution designs and architectures • Focuses on ATC Lab Engagements and AI proving Ground as a Catalyst to gain business and Mindshare from Clients and Prospects • Owns Critical OEM Engagements in the client area assigned including vertical partners where applicable and positions WWT Value to OEM's and particularly focused on AI, Cyber, and Software • Gains trust by meeting virtually and in person with IT, LOB, Security, and other key resources in a planned cadence with objectives for educating and discovering need • Works in a team to drive Services including SR and WWT's portfolio to compliment the product and software and differentiate our value • Coordinates all WWT Needed Resources and Stakeholders as needed including GS&A, SC&E, Services, Sales, Executives and others to drive campaigns and value that result in winning large and strategic business • Creates a personal development plan and stays current with Vertical Trends, Technology, and use cases and executes it with management reporting and assistance • Creates a body of work to refer back to and educate the client and teams on the needs of the client and how WWT is fulfilling those needs , Qualifications: • Client side and Integrator or OEM experience in a particular Vertical • Architectural training and experience in common methodologies TOGAF, UAM or Others and application in Large Vertical Enterprise Settings • Familiarity with Large Scale Client Operations and Architecture as well as Operating Models and AGILE . • Familiarity and experience in AI, Big Data, Automation , End User Experience , Development Cycles, Service Management, Cloud, Kubernetes and most infrastructure disciplines • History and experience in creating technology business cases, presenting them , along with strong speaking, written, and presentation and communication skills • 10-15 years of industry experience in client-side senior roles or technology integrators or manufacturers. Architectural and technical experience with applications, Infrastructure, Cyber, Cloud, and Networking, Data Center, and End User Experience solutions. Ideally strong Application development technology and Application Architecture history and understanding of current trends and migration strategies. Deep Skills and Knowledge as an SME in 2 or more critical parts of infrastructure. • Industry Level Certifications including CCIE, CISSP, CDP, MCSE AWS, Azure, GCP and similar experience in calling on and deploying technology solutions in a sales environment in Fortune 500 settings interacting with Tech and IT leadership. Ideally working with clients in a digital transformation and operating model design and deployment. • Architectural training and or experience in common methodologies including TOGAF UAM and others. Ideally working with clients in a digital transformation and operating model design and deployment. Familiarity with Big Data, AI , Automation end user experience and service management technologies along with Cloud technologies including containers, Kubernetes, cloud native services, storage, networking and commercial models at a high level. • Strong presentation skills, able to learn tech spaces at extreme pace at times. Motivated to win in selling situations by solve client issues. Willing to get deep into the business and drive revenue with teams. • Strong relationships in enterprises and tech supply chain (OEM) The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program • Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $200,000 + commissions. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com. Equal Opportunity Employer

Presales Architecture
Client Engagement
AI and Digital Transformation
Verified Source
Posted about 1 month ago
World Wide Technology

Senior Developer - Go Language (US Citizenship REQUIRED)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$106K - 160K a year

Design and develop scalable identity and access management software solutions including APIs and web applications. | Requires US citizenship, 5+ years development experience, strong Go programming, IAM concepts, and related technologies. | PLEASE NOTE: This position REQUIRES US Citizenship to support customer engagements and projects subject to specific contractual requirements. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1B, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates. Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! World Wide Technology, Inc. (WWT) currently has an opportunity available for a Senior Developer to join their Identity and Access Management (IAM) team. What will you be doing? The Identity & Access Management team is responsible for building and maintaining scalable and reliable platforms for managing identities and administering access to corporate resources. The team of software developers and systems engineers leverage a combination of vendor solutions and custom software to provide a seamless user experience. The ideal candidate is a smart, passionate technologist who is excited to work with other teams from a wide range of fields to solve complicated user access and provisioning problems, implement & develop innovative solutions and be excited to learn new things. The candidate should drive continuous process improvement, be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed and a great team player. Responsibilities • Solve complex authentication and identity business challenges • Partner with other IT teams to design and provide best practice guidance to achieve authentication and security objectives • Design and architect software solutions • Build and maintain web applications and RESTful or GraphQL APIs. • Ensure applications are responsive, performant, and resilient. • Collaborate with stakeholders and customers to develop new features to meet business demands. • Troubleshoot and debug issues within the software; recommend and implement long-term solutions to avoid repetitive work. • Provide high-availability support for applications and platforms, ensuring uptime. , Requirements: • This position requires US Citizenship to support customer engagements and projects subject to specific contractual requirements. • Strong experience with IAM concepts such as OAuth & OpenID Connect, SAML, etc is preferred • Prior experience with enterprise grade identity providers preferred (ex: Okta) • Passion for Software Development and well-versed in industry trends such as REST / GraphQL based APIs.. • Ability to mentor junior developers on development best practices. • 5+ years of practical development experience • Strong experience in developing with Go • Prior experience in the following areas: • Relational database technologies, especially PostgreSQL • Messaging technologies, especially RabbitMQ • Openshift / Kubernetes • Git and GitHub • Continuous integration build tools (e.g., Codefresh, GitHub Actions) • Observability technology such as Prometheus, OpenTelemetry, Grafana, etc. • Experience with Splunk and structured logging is a plus • Knowledge of Vue or other UI frameworks is a plus • Passion for monitoring, debugging and troubleshooting performance issues • Proven problem-solving, change management and technical planning skills. • Demonstrated ability to work with team members and cross train them in relevant technologies. • Comfortable working well in a fast-paced team-oriented environment • Self-motivated with the ability to work independently with minimal supervision. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $106,400 to $159,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email taposting@wwt.com.

API Design
System Architecture
JavaScript/TypeScript
Verified Source
Posted about 1 month ago
World Wide Technology

Solutions Managing Director, AI Tech Strategy & Consulting

World Wide Technology•Anywhere•Full-time
View Job
Compensation$230K - 300K a year

Lead AI tech strategy and consulting engagements, advising C-suite clients and driving AI adoption at scale. | 15+ years technology leadership with senior consulting experience, deep AI and enterprise platform knowledge, and strong client relationship skills. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. Position Overview: The Solutions Managing Director of AI Tech Strategy & Consulting serves as a senior client advisor, business & tech builder and connector, and thought leader within the Solutions practice. This role is accountable for: • Connecting specific solution domains to strengthen the end-to-end AI Solutions client messaging, offerings, solutioning & delivery capabilities in addition, bring market competitiveness and intelligence from the fast-paced changing AI and Tech landscape. The domains include but are not limited to: Security, Cloud, Digital & Data, Digital Workspace, Data Center and Cloud. • Shaping and closing high-impact AI Tech engagements across enterprise clients, driving measurable business outcomes through responsible adoption of artificial intelligence. • Working across teams to infuse leverage of AI tooling into WWT solutions and execution. The MD operates at the intersection of business and technology — translating complex AI capabilities into boardroom-level strategies, driving engagement across multidisciplinary teams, and building trusted C-suite relationships that generate sustained revenue and long-term client partnerships. This role sits at the forefront of one of the most consequential technology shifts of our time. We are looking for leaders who not only advise, but who actively shape how enterprise organizations adopt it responsibly, at scale, and with lasting impact. Key Responsibilities: Client Leadership • Serve as the trusted AI advisor to C-suite and senior technology leaders (CEO, CTO, CDO, CAIO), translating ambiguous business challenges into structured AI roadmaps • Drive executive workshops, AI maturity assessments, and operating model design for enterprise clients across industries • Be the Client Executive Sponsor for strategic and complex AI programs. Business Development & Revenue Growth • Lead pursuit strategy for AI-focused engagements — including RFP responses, orals, and executive presentations • Partner with the AI sales teams to support build of new AI pipeline. • Partner with the appropriate WWT teams to develop co-sell motions and joint go-to-market strategies AI Practice & Thought Leadership • Evolve WWT’s AI service offerings, methodologies, and frameworks — contributing to practice-wide IP, accelerators, and delivery assets • Represent WWT externally through speaking engagements, published POVs, industry panels, etc. • Stay at the forefront of AI developments (GenAI, Agentic AI, AI Governance, MLOps) and translate emerging trends into client-relevant insights and WWT solutions • Mentor and develop senior managers and directors; contribute to recruiting, performance management, and talent strategy Cross-Functional Collaboration & Solutions • Collaborate with other practice leaders (Cloud, Data, Security, Digital Workspace, Automation, Networking, Data Center) to develop integrated, end-to-end AI transformation offerings • Contribute to firm strategy discussions on market positioning, competitive differentiation, and investment priorities in AI , Qualifications and Requirements: Experience • 15+ years of experience in technology consulting, strategy, and/or enterprise AI — with at least 5 years at a senior consulting leadership level (Director or above) • Demonstrated track record of originating and closing $5M+ consulting engagements; experience managing $10M+ annual portfolios preferred • Deep experience advising Fortune 500 clients on AI strategy, data strategy, or digital transformation • Hands-on understanding of the AI/ML lifecycle — from business case and use case prioritization to deployment and governance • Hands-on understanding of AI tooling from workforce productivity to software development and its broad application across WWT domains • Experience with at least one major industry vertical (Financial Services, Healthcare, Manufacturing, Retail, Energy, or Public Sector) Technical Depth • Fluency in enterprise AI platforms and ecosystems: Azure OpenAI, Google Vertex AI, AWS Bedrock, Salesforce Einstein, ServiceNow AI • Working knowledge of GenAI, large language models (LLMs), agentic frameworks, RAG architecture, and AI governance models • Understanding of data architecture, MLOps, and the enterprise infrastructure required to operationalize AI at scale • Familiarity with AI risk, responsible AI principles, and regulatory landscape (EU AI Act, NIST AI RMF, sector-specific compliance) Leadership & Interpersonal • Executive presence with the ability to engage, influence, and build lasting relationships at the C-suite and Board level • Strong commercial instincts — able to identify, structure, and close high-value opportunities while navigating complex client dynamics • Proven ability to lead, inspire, and develop high-performing consulting teams in a fast-paced, client-facing environment • Excellent written and verbal communication skills; ability to synthesize complex topics into clear executive narratives Education • Bachelor's degree required; advanced degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred • Relevant certifications in AI, cloud, or strategy frameworks are a plus (e.g., Google Cloud Professional ML Engineer, AWS AI Practitioner, TOGAF) Travel: 30% - 40% Differentiating Competencies: Candidates who thrive in this role typically demonstrate the following beyond baseline qualifications: • AI Translators — Can move fluidly between deep technical AI concepts and executive business strategy without losing either audience • Opportunity Architects — Naturally identify and shape white space opportunities within existing client relationships • Talent Multipliers — Elevate the teams around them; known for developing the next generation of consulting talent • Collaboration Catalysts — Build alignment across WWT practices, sales, and delivery teams; connect the right experts quickly to accelerate outcomes • Market Makers — Actively shape WWT market narrative through original ideas, partnerships, and industry visibility • Ethical Navigators — Bring a grounded perspective on AI risk, fairness, and responsible use to every client conversation Want to learn more about Consulting Services? Check us out on our platform: https://www.wwt.com/consulting-services Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $230,000 to $300,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer. If you have any questions or concerns about this posting, please email taposting@wwt.com.

AI strategy
Business leadership
M&A integration
Verified Source
Posted about 1 month ago
World Wide Technology

Vertical Systems Engineer (Presales Architecture) - Global Accounts

World Wide Technology•Anywhere•Full-time
View Job
Compensation$200K - 220K a year

Design and present technology solutions to clients in vertical markets to drive business growth and manage strategic OEM engagements. | Requires 10-15 years senior experience in client-side or integrator roles with architectural training and strong communication skills. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Responsibilities: • Interacts with Clients and Prospects gaining trusted advisor status in context of WWT's portfolio and value to the clients issues, needs, programs, and projects. • Creates plans and strategies in concert with account team and WWT internal teams to present and educate the prospect and client base on our OEM and Services portfolio n a vertical context based on the market served. (Example Retailer or Bank ) • Drives Gross Profit and Opportunities by proactively and reactively proposing solution designs and architectures • Focuses on ATC Lab Engagements and AI proving Ground as a Catalyst to gain business and Mindshare from Clients and Prospects • Owns Critical OEM Engagements in the client area assigned including vertical partners where applicable and positions WWT Value to OEM's and particularly focused on AI, Cyber, and Software • Gains trust by meeting virtually and in person with IT, LOB, Security, and other key resources in a planned cadence with objectives for educating and discovering need • Works in a team to drive Services including SR and WWT's portfolio to compliment the product and software and differentiate our value • Coordinates all WWT Needed Resources and Stakeholders as needed including GS&A, SC&E, Services, Sales, Executives and others to drive campaigns and value that result in winning large and strategic business • Creates a personal development plan and stays current with Vertical Trends, Technology, and use cases and executes it with management reporting and assistance • Creates a body of work to refer back to and educate the client and teams on the needs of the client and how WWT is fulfilling those needs , Qualifications: • Client side and Integrator or OEM experience in a particular Vertical • Architectural training and experience in common methodologies TOGAF, UAM or Others and application in Large Vertical Enterprise Settings • Familiarity with Large Scale Client Operations and Architecture as well as Operating Models and AGILE . • Familiarity and experience in AI, Big Data, Automation , End User Experience , Development Cycles, Service Management, Cloud, Kubernetes and most infrastructure disciplines • History and experience in creating technology business cases, presenting them , along with strong speaking, written, and presentation and communication skills • 10-15 years of industry experience in client-side senior roles or technology integrators or manufacturers. Architectural and technical experience with applications, Infrastructure, Cyber, Cloud, and Networking, Data Center, and End User Experience solutions. Ideally strong Application development technology and Application Architecture history and understanding of current trends and migration strategies. Deep Skills and Knowledge as an SME in 2 or more critical parts of infrastructure. • Industry Level Certifications including CCIE, CISSP, CDP, MCSE AWS, Azure, GCP and similar experience in calling on and deploying technology solutions in a sales environment in Fortune 500 settings interacting with Tech and IT leadership. Ideally working with clients in a digital transformation and operating model design and deployment. • Architectural training and or experience in common methodologies including TOGAF UAM and others. Ideally working with clients in a digital transformation and operating model design and deployment. Familiarity with Big Data, AI , Automation end user experience and service management technologies along with Cloud technologies including containers, Kubernetes, cloud native services, storage, networking and commercial models at a high level. • Strong presentation skills, able to learn tech spaces at extreme pace at times. Motivated to win in selling situations by solve client issues. Willing to get deep into the business and drive revenue with teams. • Strong relationships in enterprises and tech supply chain (OEM) The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program • Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $200,000 + commissions. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com. Equal Opportunity Employer

Client engagement
Solution architecture
AI and digital transformation
Verified Source
Posted about 1 month ago
World Wide Technology

Systems Engineer - Patch Management (Linux/Windows)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$90K - 135K a year

Drive enterprise-wide patching and vulnerability management across Windows and Linux infrastructure, automate processes, and coordinate remediation efforts. | Requires 3+ years system engineering or 5+ years OS administration experience with expertise in Windows and Linux, patch management, scripting, virtualization, and cloud environments. | QUALIFICATIONS: Minimum Qualifications: • Education & Experience: Associate degree in Computer Science, Information Technology, or a related field with 3+ years of hands-on system engineering experience; OR equivalent technical experience (5+ years in enterprise OS administration). • Dual OS Expertise: Strong operational knowledge and administration experience with both Red Hat Enterprise Linux (RHEL) and Microsoft Windows Server in an enterprise environment. • Provisioning & Azure Cloud: Hands-on experience provisioning and managing operating systems across both on-premises infrastructure and public cloud environments, specifically Microsoft Azure. • Vulnerability & Patch Management: Hands-on experience executing enterprise patch management processes, interpreting vulnerability scan results, prioritizing remediation activity, and partnering with Information Security teams to reduce critical and high-risk infrastructure exposure. • Automation & Scripting: Demonstrated proficiency writing automation scripts or infrastructure code using at least two of the following: PowerShell, Ansible, Terraform, or Python. • Foundational IT Infrastructure: Solid working knowledge of core infrastructure primitives, including virtualization platforms such as VMware/vSphere, local and network storage configurations, TCP/IP networking, DNS, and Active Directory integration. • Customer Service & Collaboration: Proven ability to support internal IT customer teams, communicate technical requirements clearly, and drive collaborative problem resolution. Preferred Qualifications: • Multi-Cloud Experience: Experience provisioning and supporting operating system images across additional cloud providers, including Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI). • Enterprise Tooling Experience: Hands-on experience utilizing enterprise-grade management, patching, virtualization lifecycle, and vulnerability tools such as Red Hat Satellite, Tanium, Tenable/Nessus, Microsoft management platforms, or VMware Lifecycle Manager. • Process Improvement & Metrics: Proven track record of improving enterprise patch compliance, reducing vulnerability remediation backlogs, shortening patch cycle times, increasing automation coverage, or improving maintenance window predictability. • AI Tooling Familiarity: Familiarity with AI-enabled tools, copilots, workflow assistants, or agentic automation platforms, with an interest in applying AI to infrastructure operations, patch planning, vulnerability analysis, documentation, reporting, and process optimization. • Certifications: Relevant technical certifications validating OS, Cloud, or Automation skills, such as RHCSA, Microsoft Certified: Azure Administrator, or HashiCorp Certified: Terraform Associate. • Enterprise Process Exposure: Familiarity with ITIL processes, formal change management, maintenance window scheduling, and incident management frameworks. Preferred locations: MO, VA Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $90,000 to $135,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email taposting@wwt.com. #LI-SSJ1 #LI-REMOTE PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp-to-corp candidates. Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Infrastructure Services Team and why join? Infrastructure Services is a core WWT IT engineering team that builds, manages, and supports foundational server, virtualization, and operating system platforms. The Infrastructure Patch & Vulnerability Engineer is a mid-level technical role focused on strengthening infrastructure security posture through disciplined patching, vulnerability remediation, lifecycle management, and automation across Windows Server, Linux, VMware, and related enterprise infrastructure components. What will you be doing? In this role, you will help drive enterprise-wide patching and vulnerability management practices across the infrastructure estate, serving as a critical bridge between Information Security, Infrastructure Engineering, Operations, and application owner teams. You will help reduce risk by improving patch compliance, accelerating remediation of high-priority vulnerabilities, and ensuring infrastructure platforms remain secure, stable, supportable, and aligned to operational requirements. Success in this position requires a strong technical foundation across enterprise Windows, Linux, and virtualization platforms, paired with a passion for automation, process optimization, and proactive security improvement. You will provide engineering-level support for infrastructure patching workflows, coordinate remediation activity across partner teams, improve reporting and governance, and continuously seek opportunities to automate repeatable patching, validation, and vulnerability response processes. RESPONSIBILITIES: • Infrastructure Patching & Lifecycle Management: Plan, coordinate, and improve patching and lifecycle management processes for Windows Server, Red Hat Enterprise Linux (RHEL), and other infrastructure components across on-premises and cloud environments. • Vulnerability Management & Remediation Ownership: Partner closely with Information Security and operational teams to analyze vulnerability scan results, prioritize remediation based on risk, track progress against remediation timelines, and drive timely closure of critical and high-risk infrastructure vulnerabilities. • Core Infrastructure Engineering & Support: Provide tier-2/tier-3 operational support for Windows and RHEL systems, troubleshooting complex OS-level performance, storage, networking, and boot issues for internal IT customers. • Automation & Patch Orchestration: Leverage PowerShell, Ansible, Terraform, Python, enterprise tooling, and AI-enabled agents to automate patch deployment, pre- and post-validation, vulnerability response workflows, reporting, configuration management, and recurring system administration tasks. Identify opportunities to use or build AI agents that assist with patch planning, remediation prioritization, maintenance readiness checks, exception analysis, and operational follow-up. • Maintenance Coordination & Stakeholder Engagement: Work directly with application owners, infrastructure teams, Information Security, and vendors to coordinate maintenance windows, communicate patching impacts, resolve blockers, and align remediation plans with business and operational needs. • Compliance Reporting & Governance: Develop and maintain patch compliance reporting, vulnerability remediation trackers, exception documentation, and recurring operational reviews to provide clear visibility into infrastructure risk, remediation progress, and areas requiring escalation. • Operational Readiness & Documentation: Maintain technical runbooks, patch procedures, validation checklists, rollback plans, operational ticket queues, and knowledge documentation to support repeatable, auditable, and low-disruption infrastructure maintenance.

Patch Management
Windows Server
Linux (RHEL)
Active Directory
Kaseya Scripting
PowerShell
Azure Cloud
VMware
Verified Source
Posted about 1 month ago
World Wide Technology

Senior Developer - Go Language (US Citizenship REQUIRED)

World Wide Technology•Anywhere•Full-time
View Job
Compensation$106K - 160K a year

Design and develop identity and access management software solutions, including web applications and APIs, ensuring security and reliability. | Requires 5+ years development experience, strong Go programming skills, IAM concepts knowledge, and US citizenship. | PLEASE NOTE: This position REQUIRES US Citizenship to support customer engagements and projects subject to specific contractual requirements. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1B, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates. Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! World Wide Technology, Inc. (WWT) currently has an opportunity available for a Senior Developer to join their Identity and Access Management (IAM) team. What will you be doing? The Identity & Access Management team is responsible for building and maintaining scalable and reliable platforms for managing identities and administering access to corporate resources. The team of software developers and systems engineers leverage a combination of vendor solutions and custom software to provide a seamless user experience. The ideal candidate is a smart, passionate technologist who is excited to work with other teams from a wide range of fields to solve complicated user access and provisioning problems, implement & develop innovative solutions and be excited to learn new things. The candidate should drive continuous process improvement, be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed and a great team player. Responsibilities • Solve complex authentication and identity business challenges • Partner with other IT teams to design and provide best practice guidance to achieve authentication and security objectives • Design and architect software solutions • Build and maintain web applications and RESTful or GraphQL APIs. • Ensure applications are responsive, performant, and resilient. • Collaborate with stakeholders and customers to develop new features to meet business demands. • Troubleshoot and debug issues within the software; recommend and implement long-term solutions to avoid repetitive work. • Provide high-availability support for applications and platforms, ensuring uptime. , Requirements: • This position requires US Citizenship to support customer engagements and projects subject to specific contractual requirements. • Strong experience with IAM concepts such as OAuth & OpenID Connect, SAML, etc is preferred • Prior experience with enterprise grade identity providers preferred (ex: Okta) • Passion for Software Development and well-versed in industry trends such as REST / GraphQL based APIs.. • Ability to mentor junior developers on development best practices. • 5+ years of practical development experience • Strong experience in developing with Go • Prior experience in the following areas: • Relational database technologies, especially PostgreSQL • Messaging technologies, especially RabbitMQ • Openshift / Kubernetes • Git and GitHub • Continuous integration build tools (e.g., Codefresh, GitHub Actions) • Observability technology such as Prometheus, OpenTelemetry, Grafana, etc. • Experience with Splunk and structured logging is a plus • Knowledge of Vue or other UI frameworks is a plus • Passion for monitoring, debugging and troubleshooting performance issues • Proven problem-solving, change management and technical planning skills. • Demonstrated ability to work with team members and cross train them in relevant technologies. • Comfortable working well in a fast-paced team-oriented environment • Self-motivated with the ability to work independently with minimal supervision. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $106,400 to $159,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email taposting@wwt.com.

Software Development
API Design & Integration
System Architecture
Verified Source
Posted about 1 month ago
World Wide Technology

Vertical Systems Engineer (Presales Architecture) - Global Accounts

World Wide Technology•Anywhere•Full-time
View Job
Compensation$200K - 250K a year

Drive client engagements and solution architecture in vertical markets to support sales and digital transformation. | Requires 10-15 years senior experience in client-side or integrator roles with architectural training and strong presentation skills. | Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Responsibilities: • Interacts with Clients and Prospects gaining trusted advisor status in context of WWT's portfolio and value to the clients issues, needs, programs, and projects. • Creates plans and strategies in concert with account team and WWT internal teams to present and educate the prospect and client base on our OEM and Services portfolio n a vertical context based on the market served. (Example Retailer or Bank ) • Drives Gross Profit and Opportunities by proactively and reactively proposing solution designs and architectures • Focuses on ATC Lab Engagements and AI proving Ground as a Catalyst to gain business and Mindshare from Clients and Prospects • Owns Critical OEM Engagements in the client area assigned including vertical partners where applicable and positions WWT Value to OEM's and particularly focused on AI, Cyber, and Software • Gains trust by meeting virtually and in person with IT, LOB, Security, and other key resources in a planned cadence with objectives for educating and discovering need • Works in a team to drive Services including SR and WWT's portfolio to compliment the product and software and differentiate our value • Coordinates all WWT Needed Resources and Stakeholders as needed including GS&A, SC&E, Services, Sales, Executives and others to drive campaigns and value that result in winning large and strategic business • Creates a personal development plan and stays current with Vertical Trends, Technology, and use cases and executes it with management reporting and assistance • Creates a body of work to refer back to and educate the client and teams on the needs of the client and how WWT is fulfilling those needs , Qualifications: • Client side and Integrator or OEM experience in a particular Vertical • Architectural training and experience in common methodologies TOGAF, UAM or Others and application in Large Vertical Enterprise Settings • Familiarity with Large Scale Client Operations and Architecture as well as Operating Models and AGILE . • Familiarity and experience in AI, Big Data, Automation , End User Experience , Development Cycles, Service Management, Cloud, Kubernetes and most infrastructure disciplines • History and experience in creating technology business cases, presenting them , along with strong speaking, written, and presentation and communication skills • 10-15 years of industry experience in client-side senior roles or technology integrators or manufacturers. Architectural and technical experience with applications, Infrastructure, Cyber, Cloud, and Networking, Data Center, and End User Experience solutions. Ideally strong Application development technology and Application Architecture history and understanding of current trends and migration strategies. Deep Skills and Knowledge as an SME in 2 or more critical parts of infrastructure. • Industry Level Certifications including CCIE, CISSP, CDP, MCSE AWS, Azure, GCP and similar experience in calling on and deploying technology solutions in a sales environment in Fortune 500 settings interacting with Tech and IT leadership. Ideally working with clients in a digital transformation and operating model design and deployment. • Architectural training and or experience in common methodologies including TOGAF UAM and others. Ideally working with clients in a digital transformation and operating model design and deployment. Familiarity with Big Data, AI , Automation end user experience and service management technologies along with Cloud technologies including containers, Kubernetes, cloud native services, storage, networking and commercial models at a high level. • Strong presentation skills, able to learn tech spaces at extreme pace at times. Motivated to win in selling situations by solve client issues. Willing to get deep into the business and drive revenue with teams. • Strong relationships in enterprises and tech supply chain (OEM) The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program • Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $200,000 + commissions. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com. Equal Opportunity Employer

Presales Architecture
Client Engagement
Solution Design
Verified Source
Posted about 1 month ago
World Wide Technology

Consulting Systems Engineer (Des Moines, IA) - Core

World Wide Technology•Anywhere•Full-time
View Job
Compensation$150K - 210K a year

Lead technical sales strategy and design complex IT infrastructure solutions for enterprise clients. | 8+ years in solutions architecture or systems engineering with expertise in data center infrastructure and cloud technologies. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. What will you be doing? As a Consulting Systems Engineer (CSE), you will lead the technical vision for Fortune 500 - Fortune 2,000 clients across industries. This senior pre-sales role is ideal for a seasoned engineer passionate about designing big-picture solutions and guiding customers through complex digital transformations. The ideal candidate will drive success through building strong customer and OEM relationships built on trust and collaboration. No two days are alike - one day you’ll design multi-cloud strategies or modern data centers, the next you’ll demo advanced security solutions. As a trusted advisor partnering with sales, you’ll align customer goals with innovative technologies. With access to our world-class ATC (Advanced Technology Center - https://www.wwt.com/atc) for demos, workshops and learning, you’ll deliver top-tier results. If you thrive on solving complex problems and staying ahead of tech trends, this role offers a chance to make a meaningful impact. This position will require the ability to travel up to 25%. Key Responsibilities • Lead and own the technical sales strategy for key accounts, proactively identifying customer challenges and designing innovative architecture solutions that deliver real business value. • Partner with your Sales counterpart across customer engagements - from discovery meetings and whiteboard design sessions to product demos and solution presentations. • Partner with Sales to shape cost-effective solutions that meet both the customer’s technical requirements and financial constraints. • Translate customer requirements into custom technical designs and compelling proposals, simplifying complex concepts for both technical and non-technical stakeholders. • Serve as the technical expert in your focus area, designing solutions across storage, compute, data protection/backup, disaster recovery, cyber resiliency, virtualization, hyperconverged infrastructure, and cloud/hybrid cloud environments. • Identify and leverage extended team resources to bring additional expertise and scope to customers. • Leverage internal resources - regularly utilize the ATC for hands-on workshops, demos, and proofs-of-concept - to accelerate sales cycles and show value early. • Build, grow, and manage strong relationships with customer teams, becoming their go-to consultative advisor. • Clearly set expectations, communicate with precision, and lead conversations rather than just attend them. Bring added value to every meeting you attend. • Use your business insight to understand clients’ operations and guide them toward strategic, future-proof solutions. • Map WWT’s value proposition to customer needs and requirements. • Work closely with our partners and OEMs (leading technology vendors) to craft unified solutions and deliver industry expertise to both customers and OEMs. • Stay ahead of tech trends and emerging technologies, expanding your expertise across adjacent domains (think cloud, security, networking, digital workplace, etc.). • Take ownership of your career development with direction and guidance from leadership. • Be curious and creative in finding new ways to solve customer problems. Provide thought leadership by sharing insights on new technologies and best practices with clients and internally within our engineering community. • Embrace our core values and team culture in every interaction, including the sales process. • Collaborate effectively with cross-functional teams (sales, services, partners) and model our culture of innovation, teamwork, and customer-first service. • Ensure every solution and customer experience reflects the quality and integrity our company is known for. , Qualifications (what we’re looking for in the ideal candidate): • Candidates must live in or near the Des Moines, IA area • Proven track record (typically 8+ years) in solutions architecture or systems engineering roles, designing and supporting complex solutions in large enterprise environments. • Deep technical expertise in your focus area - data center infrastructure spanning storage, compute, backup and data protection, disaster recovery, cyber resiliency, virtualization, hyperconverged infrastructure, and cloud/hybrid cloud architectures. • Broad technical knowledge across multiple IT domains beyond your core focus - for example, enterprise networking, security infrastructure (next-gen firewalls, zero trust), and collaboration/unified communications. • Architectural thinker who approaches problems holistically. Able to weave together hardware, software, and services from a broad portfolio of vendors to meet complex customer needs. • Experience working with and leveraging OEM partner solutions in areas like storage, compute, cloud, data protection, and cybersecurity to drive successful outcomes is highly valued. • Sharp business acumen and consultative skills - you listen to a client’s business objectives and translate them into technical requirements and strategy. • Comfortable engaging with executive stakeholders to articulate the business value of technology solutions in clear, impactful terms. • Skilled communicator with strong presentation and demo abilities. Adept at simplifying complex ideas for both technical and executive audiences. • Illustrate rigor and discipline with documentation and written communication. • Experience working in cross-functional teams (sales, engineering, delivery) and with external partners. • Able to lead by influence, manage expectations, and drive alignment across stakeholders to move deals forward. • Education: Bachelor’s degree in a relevant field (Engineering, Computer Science, etc.) or equivalent practical experience. • Certifications in relevant areas (Dell, VMware/Broadcom, Pure, NetApp, Cisco, Veeam, Microsoft Azure, AWS, etc.) or equivalent experience is a plus. • Travel: Ability to travel up to ~25% for client meetings within the region. Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $210,000.00 annually. This role is OTE-eligible, with additional variable compensation provided on top of the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer If you have any questions or concerns about this posting, please email taposting@wwt.com.

systems engineering
cloud architecture
virtualization
Verified Source
Posted about 2 months ago
World Wide Technology

Consulting Systems Engineer (Des Moines, IA) - Core

World Wide Technology•Anywhere•Full-time
View Job
Compensation$150K - 210K a year

Lead technical sales strategy and design innovative architecture solutions for enterprise clients. | 8+ years in solutions architecture or systems engineering with deep expertise in data center infrastructure and cloud/hybrid cloud environments. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. What will you be doing? As a Consulting Systems Engineer (CSE), you will lead the technical vision for Fortune 500 - Fortune 2,000 clients across industries. This senior pre-sales role is ideal for a seasoned engineer passionate about designing big-picture solutions and guiding customers through complex digital transformations. The ideal candidate will drive success through building strong customer and OEM relationships built on trust and collaboration. No two days are alike - one day you’ll design multi-cloud strategies or modern data centers, the next you’ll demo advanced security solutions. As a trusted advisor partnering with sales, you’ll align customer goals with innovative technologies. With access to our world-class ATC (Advanced Technology Center - https://www.wwt.com/atc) for demos, workshops and learning, you’ll deliver top-tier results. If you thrive on solving complex problems and staying ahead of tech trends, this role offers a chance to make a meaningful impact. This position will require the ability to travel up to 25%. Key Responsibilities • Lead and own the technical sales strategy for key accounts, proactively identifying customer challenges and designing innovative architecture solutions that deliver real business value. • Partner with your Sales counterpart across customer engagements - from discovery meetings and whiteboard design sessions to product demos and solution presentations. • Partner with Sales to shape cost-effective solutions that meet both the customer’s technical requirements and financial constraints. • Translate customer requirements into custom technical designs and compelling proposals, simplifying complex concepts for both technical and non-technical stakeholders. • Serve as the technical expert in your focus area, designing solutions across storage, compute, data protection/backup, disaster recovery, cyber resiliency, virtualization, hyperconverged infrastructure, and cloud/hybrid cloud environments. • Identify and leverage extended team resources to bring additional expertise and scope to customers. • Leverage internal resources - regularly utilize the ATC for hands-on workshops, demos, and proofs-of-concept - to accelerate sales cycles and show value early. • Build, grow, and manage strong relationships with customer teams, becoming their go-to consultative advisor. • Clearly set expectations, communicate with precision, and lead conversations rather than just attend them. Bring added value to every meeting you attend. • Use your business insight to understand clients’ operations and guide them toward strategic, future-proof solutions. • Map WWT’s value proposition to customer needs and requirements. • Work closely with our partners and OEMs (leading technology vendors) to craft unified solutions and deliver industry expertise to both customers and OEMs. • Stay ahead of tech trends and emerging technologies, expanding your expertise across adjacent domains (think cloud, security, networking, digital workplace, etc.). • Take ownership of your career development with direction and guidance from leadership. • Be curious and creative in finding new ways to solve customer problems. Provide thought leadership by sharing insights on new technologies and best practices with clients and internally within our engineering community. • Embrace our core values and team culture in every interaction, including the sales process. • Collaborate effectively with cross-functional teams (sales, services, partners) and model our culture of innovation, teamwork, and customer-first service. • Ensure every solution and customer experience reflects the quality and integrity our company is known for. , Qualifications (what we’re looking for in the ideal candidate): • Candidates must live in or near the Des Moines, IA area • Proven track record (typically 8+ years) in solutions architecture or systems engineering roles, designing and supporting complex solutions in large enterprise environments. • Deep technical expertise in your focus area - data center infrastructure spanning storage, compute, backup and data protection, disaster recovery, cyber resiliency, virtualization, hyperconverged infrastructure, and cloud/hybrid cloud architectures. • Broad technical knowledge across multiple IT domains beyond your core focus - for example, enterprise networking, security infrastructure (next-gen firewalls, zero trust), and collaboration/unified communications. • Architectural thinker who approaches problems holistically. Able to weave together hardware, software, and services from a broad portfolio of vendors to meet complex customer needs. • Experience working with and leveraging OEM partner solutions in areas like storage, compute, cloud, data protection, and cybersecurity to drive successful outcomes is highly valued. • Sharp business acumen and consultative skills - you listen to a client’s business objectives and translate them into technical requirements and strategy. • Comfortable engaging with executive stakeholders to articulate the business value of technology solutions in clear, impactful terms. • Skilled communicator with strong presentation and demo abilities. Adept at simplifying complex ideas for both technical and executive audiences. • Illustrate rigor and discipline with documentation and written communication. • Experience working in cross-functional teams (sales, engineering, delivery) and with external partners. • Able to lead by influence, manage expectations, and drive alignment across stakeholders to move deals forward. • Education: Bachelor’s degree in a relevant field (Engineering, Computer Science, etc.) or equivalent practical experience. • Certifications in relevant areas (Dell, VMware/Broadcom, Pure, NetApp, Cisco, Veeam, Microsoft Azure, AWS, etc.) or equivalent experience is a plus. • Travel: Ability to travel up to ~25% for client meetings within the region. Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $210,000.00 annually. This role is OTE-eligible, with additional variable compensation provided on top of the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer If you have any questions or concerns about this posting, please email taposting@wwt.com.

Systems Engineering
Data Center Infrastructure
Cloud Architecture
Verified Source
Posted about 2 months ago
World Wide Technology

Consulting Systems Engineer (Des Moines, IA) - Core

World Wide Technology•Anywhere•Full-time
View Job
Compensation$150K - 210K a year

Lead technical sales strategy and design complex IT infrastructure solutions for enterprise clients. | 8+ years in systems engineering or solutions architecture with expertise in data center infrastructure, virtualization, cloud, and broad IT domains. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. What will you be doing? As a Consulting Systems Engineer (CSE), you will lead the technical vision for Fortune 500 - Fortune 2,000 clients across industries. This senior pre-sales role is ideal for a seasoned engineer passionate about designing big-picture solutions and guiding customers through complex digital transformations. The ideal candidate will drive success through building strong customer and OEM relationships built on trust and collaboration. No two days are alike - one day you’ll design multi-cloud strategies or modern data centers, the next you’ll demo advanced security solutions. As a trusted advisor partnering with sales, you’ll align customer goals with innovative technologies. With access to our world-class ATC (Advanced Technology Center - https://www.wwt.com/atc) for demos, workshops and learning, you’ll deliver top-tier results. If you thrive on solving complex problems and staying ahead of tech trends, this role offers a chance to make a meaningful impact. This position will require the ability to travel up to 25%. Key Responsibilities • Lead and own the technical sales strategy for key accounts, proactively identifying customer challenges and designing innovative architecture solutions that deliver real business value. • Partner with your Sales counterpart across customer engagements - from discovery meetings and whiteboard design sessions to product demos and solution presentations. • Partner with Sales to shape cost-effective solutions that meet both the customer’s technical requirements and financial constraints. • Translate customer requirements into custom technical designs and compelling proposals, simplifying complex concepts for both technical and non-technical stakeholders. • Serve as the technical expert in your focus area, designing solutions across storage, compute, data protection/backup, disaster recovery, cyber resiliency, virtualization, hyperconverged infrastructure, and cloud/hybrid cloud environments. • Identify and leverage extended team resources to bring additional expertise and scope to customers. • Leverage internal resources - regularly utilize the ATC for hands-on workshops, demos, and proofs-of-concept - to accelerate sales cycles and show value early. • Build, grow, and manage strong relationships with customer teams, becoming their go-to consultative advisor. • Clearly set expectations, communicate with precision, and lead conversations rather than just attend them. Bring added value to every meeting you attend. • Use your business insight to understand clients’ operations and guide them toward strategic, future-proof solutions. • Map WWT’s value proposition to customer needs and requirements. • Work closely with our partners and OEMs (leading technology vendors) to craft unified solutions and deliver industry expertise to both customers and OEMs. • Stay ahead of tech trends and emerging technologies, expanding your expertise across adjacent domains (think cloud, security, networking, digital workplace, etc.). • Take ownership of your career development with direction and guidance from leadership. • Be curious and creative in finding new ways to solve customer problems. Provide thought leadership by sharing insights on new technologies and best practices with clients and internally within our engineering community. • Embrace our core values and team culture in every interaction, including the sales process. • Collaborate effectively with cross-functional teams (sales, services, partners) and model our culture of innovation, teamwork, and customer-first service. • Ensure every solution and customer experience reflects the quality and integrity our company is known for. , Qualifications (what we’re looking for in the ideal candidate): • Candidates must live in or near the Des Moines, IA area • Proven track record (typically 8+ years) in solutions architecture or systems engineering roles, designing and supporting complex solutions in large enterprise environments. • Deep technical expertise in your focus area - data center infrastructure spanning storage, compute, backup and data protection, disaster recovery, cyber resiliency, virtualization, hyperconverged infrastructure, and cloud/hybrid cloud architectures. • Broad technical knowledge across multiple IT domains beyond your core focus - for example, enterprise networking, security infrastructure (next-gen firewalls, zero trust), and collaboration/unified communications. • Architectural thinker who approaches problems holistically. Able to weave together hardware, software, and services from a broad portfolio of vendors to meet complex customer needs. • Experience working with and leveraging OEM partner solutions in areas like storage, compute, cloud, data protection, and cybersecurity to drive successful outcomes is highly valued. • Sharp business acumen and consultative skills - you listen to a client’s business objectives and translate them into technical requirements and strategy. • Comfortable engaging with executive stakeholders to articulate the business value of technology solutions in clear, impactful terms. • Skilled communicator with strong presentation and demo abilities. Adept at simplifying complex ideas for both technical and executive audiences. • Illustrate rigor and discipline with documentation and written communication. • Experience working in cross-functional teams (sales, engineering, delivery) and with external partners. • Able to lead by influence, manage expectations, and drive alignment across stakeholders to move deals forward. • Education: Bachelor’s degree in a relevant field (Engineering, Computer Science, etc.) or equivalent practical experience. • Certifications in relevant areas (Dell, VMware/Broadcom, Pure, NetApp, Cisco, Veeam, Microsoft Azure, AWS, etc.) or equivalent experience is a plus. • Travel: Ability to travel up to ~25% for client meetings within the region. Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $210,000.00 annually. This role is OTE-eligible, with additional variable compensation provided on top of the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer If you have any questions or concerns about this posting, please email taposting@wwt.com.

Software Development
API Design & Integration
System Architecture
Verified Source
Posted about 2 months ago
World Wide Technology

Automation Program Director

World Wide Technology•Anywhere•Full-time
View Job
Compensation$155K - 190K a year

Lead client automation engagements and incubate new automation capabilities to drive growth and successful outcomes. | Requires 8-12 years in program director or senior client-facing consultant roles with strong leadership, organizational, and communication skills. | Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.   Position Overview World Wide Technology's Automation Practice is seeking a Client Solutions Director to play a vital role in the incubation and evolution of new automation capabilities within strategic programs for our clients. This person will focus on growth of new automation offerings through leading successful client engagements. In addition incubation of new capabilities, this candidate will coordinate with our clients, internal development teams, engineers, technologists, project managers, engagement managers, delivery leads, business analysts and end-users to strategize and execute best-in-class solutions for our clients.  A successful candidate will ensure our teams deliver customer first service of compelling new automation offerings, help identify areas of refinement of capabilities and deliver successful outcomes.  Key Responsibilities Initial incubation, execution and adoption of new capabilities on client engagements  • Successfully lead client automation engagements leveraging newly developed high-impact capabilities   • Bring together project delivery resources and internal development teams for successful adoption and refinement of capabilities  • Refine delivery frameworks for newly created offerings that drive scale, consistency and successful client outcomes    Partner with internal delivery organization(s) to deliver successful engagements that create value for both the clients and WWT, with meaningful business outcomes  • Drive client automation engagements involving newly developed capabilities across WWT teams that may have a stake in the project  • Partner with WWT SC&E counterparts to bring the most value in helping to achieve customer goals   • Coordinate with a geographically dispersed work force.  • Coordinate with Project Managers, Delivery Leads, Engagement Managers, External Consultants, Vendors and other WWT SME’s on reporting, delivery updates etc.    Drive new offering growth and on-going customer satisfaction  • Support strategic clients globally where WWT can focus on adding value and trust to our most valuable clients  • Actively engaged in growth opportunities within client engagements and target verticals  • Advise client, delivery team and internal development teams in meeting objectives and overcoming challenges tied to projects    Lead and coach WWT teams to ensure key client deliverables are exceeding client expectations and delivery commitments  • Work with integrated lead team members to effectively communicate design, architecture, data analysis, roadmap recommendations to customers.  • Collaborate across various internal WWT teams from concept development and successful client outcomes    Identify and pursue opportunities that create additional value for clients and WWT  • Utilize industry best practices while fully understanding the client goals while educating around industry challenges  • Proactively providing solutions and ideas  • Create thought leadership collateral or deliver key presentations for internal or external audiences    Partner with sales and delivery teams to identify robust offerings that can scale both vertically and horizontally  • Bring forward industry leadership and best practice solutions  • Help create re-usable customer facing collateral  , Qualifications  Education  • Bachelors (4 year) degree in a relevant field (business, engineering, MIS, etc.)  • Masters or MBA, desirable but not required      Work Experience  • 8-12 years as a Program Director or client-facing Consultant at the Manager or Sr. Manager level      Specialized Knowledge, Skills, And Abilities  • Proven track record of successful piloting new offerings and capabilities on complex client programs  • Passion for innovation and incubation  • Corporate leadership background and varied experience across different verticals.   • Leader with Executive presence   • Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment  • Familiar with the Software Development lifecycle and an understanding of the support components, integrations and various applications   • Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction  • Strong analytical and creative problem-solving skills  • Ability to make decisions and progress in the face of ambiguous and at times overlapping priorities; i.e. Managing to fixed scope and date scenarios  • Strong command of solutions for business operations, technology, processes and challenges   • Excellent estimation abilities in scoping work in a highly complex environment.   • Excellent problem solving, organizational, decision-making, written, oral and interpersonal skills.   • Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams in a highly compelling, persuasive, fact-based manner.  • Highly skilled at working cross functionally with technology, service, marketing and product teams to create, implement and evolve solutions to drive tangible, measurable client results.  • Experience with Agile development practices leading multiple teams  • Experience with project financials and understanding P&L    Working conditions (if needed)  • Travel as needed to customer sites up to 30%.  Want to learn more about Consulting Services? Check us out on our platform: https://www.wwt.com/consulting-services Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $155,000 to $190,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer. If you have any questions or concerns about this posting, please email taposting@wwt.com.

Automation
Client Engagement
Program Leadership
Verified Source
Posted about 2 months ago

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