WorkWave

WorkWave

4 open positions available

1 location
1 employment type
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Full-time

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WorkWave

Sales Operations Analyst

WorkWaveAnywhereFull-time
View Job
Compensation$100K - 120K a year

The Sales Operations Analyst will analyze core metrics to identify risks and opportunities, create executive-level dashboards, and support the forecasting process. They will also provide data-driven insights for planning and optimize processes to enhance efficiency. | Candidates should have a bachelor's degree in a related field and 5-7+ years of experience in Sales Operations or similar roles. Proficiency in Excel and BI tools, along with a strong understanding of SaaS metrics, is essential. | WorkWave is seeking a highly analytical and results-driven Sales Operations Analyst to be a core driver of our revenue engine's efficiency and predictability. This role is responsible for transforming complex revenue data into clear, actionable insights and recommendations that support our entire Go-To-Market (GTM) leadership team. The ideal candidate will be an expert in data modeling, live in Excel and BI tools, and play a key role in annual planning, performance measurement, and providing high-urgency strategic analysis for the CRO, CEO, and Board. \n WHAT YOU'LL DO: Data Analysis & Insights: Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. Perform detailed cohort, segmentation, and funnel analysis. Reporting & Dashboarding: Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process. Forecasting & Modeling: Support the bookings forecast process and ensure sales data integrity within the CRM. Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises. Cross-Functional Reporting Support: Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.). Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution. Annual and Quarterly Planning: Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning. Process Measurement & Optimization: Measure the impact of new processes and enablement programs. Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity. Ad-hoc Executive Analysis: Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics. WHAT YOU'LL BRING: Bachelor’s degree in Business, Finance, Business Analytics, or related field. 5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics. Expert-level proficiency in Excel/Google Sheets ( (index/match, nested logic, pivot tables, scenario modeling). Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, PowerBI, SQL, Python). Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates). Demonstrated ability to translate complex data into clear narratives and present findings to senior leadership. High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast-paced environment. Ability to travel (10%) WHAT WOULD ALSO BE AWESOME: Prior experience supporting sales organizations with complex, multi-product solution offerings. Familiarity with enterprise software or subscription business models. Experience with advanced RevTech tools like SalesForce, Tableau, PowerBI, Pendo and Gainsight. \n $100,000 - $120,000 a year Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. \n WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

Data Analysis
Excel
Business Intelligence Tools
Salesforce Reporting
Forecasting
Modeling
SaaS Metrics
Cohort Analysis
Segmentation
Funnel Analysis
KPI Reporting
Predictive Models
Cross-Functional Collaboration
Attention to Detail
Ad-hoc Analysis
Strategic Insights
Direct Apply
Posted 1 day ago
WorkWave

Enterprise Account Executive

WorkWaveAnywhereFull-time
View Job
Compensation$125K - 250K a year

Lead complex enterprise sales cycles, engage executive stakeholders, architect solution roadmaps, and close multi-million-dollar SaaS contracts. | 10+ years of enterprise SaaS sales experience with proven success in CRM, ERP, or related software sales, strong strategic influence, and ability to manage long sales cycles. | At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive. WorkWave is seeking a results-driven Enterprise Account Executive who excels at complex qualification, leads strong discovery calls, can solution sell, thrives in competitive environments, and can manage relationships on big ticket contracts throughout long sales cycles. Why Join Now: We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software. \n WHAT YOU'LL DO: Act as a strategic partner to the world’s largest field service businesses, architecting high-impact solution roadmaps that align with WorkWave’s powerful end-to-end platform, including core functionalities like CRM, ERP, integrated payments, and our new AI-powered analytics suite, Wavelytics. Lead visionary conversations with executive stakeholders, guiding them toward a future state that supports sustainable growth, operational excellence, and digital transformation. Consult with purpose and precision: manage complex, multi-stakeholder sales cycles with professionalism and energy, keeping enterprise prospects engaged and focused on measurable business outcomes. Demonstrate thought leadership and technical fluency, with the ability to articulate value across our solutions suite and professional services offerings. Champion strategic prospecting efforts to identify, engage, and convert top enterprise targets into long-term WorkWave customers. Work with Sales Engineers to deliver compelling product demos and tailored solution recommendations that position WorkWave as the clear vertical market leader for field service management. Own your outcomes: build, manage, and close a robust pipeline of multi-million-dollar SaaS opportunities, consistently meeting or exceeding company goals. Be a visible force within WorkWave, collaborating with cross-functional leaders and maintaining high visibility with executive stakeholders across the company. Leverage cutting-edge technology and sales tools to efficiently manage your pipeline, craft tailored proposals, and drive deal progression. WHAT YOU'LL BRING: Customer-Centric Mindset: A deep appreciation for the hardworking service professionals we serve—those who keep our world safe, clean, and beautiful—and a drive to help them grow their businesses through innovative technology. Strategic Influence: Ability to lead high-stakes conversations with C-level decision-makers, earning trust and guiding organizations toward transformative outcomes. Disciplined Execution: Highly organized, detail-oriented, and committed to consistent follow-through across long sales cycles and multi-stakeholder deals. Strong Business Acumen: A clear understanding of business models, financial drivers, and how to align software solutions to a company’s strategic objectives. Relationship-Builder: Skilled at developing long-term partnerships based on credibility, trust, and shared success—internally and externally. Accountability & Ownership: Takes full responsibility for driving deals forward, managing resources, and delivering measurable impact. Composed Under Pressure: Maintains a calm, confident demeanor in high-stakes situations; resilient in the face of challenges and focused on outcomes. Proven Sales Expertise: 10+ years of success in CRM, ERP, or SaaS sales, with a consistent track record of exceeding revenue targets in complex, enterprise-level environments. \n $125,000 - $250,000 a year The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process. \n WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Enterprise SaaS Sales
CRM
ERP
Solution Selling
Complex Sales Cycles
Stakeholder Management
Customer Success
Account Management
Pipeline Management
Salesforce
HubSpot
Reporting & Analytics
Direct Apply
Posted 3 months ago
WorkWave

Sales and Marketing Specialist

WorkWaveAnywhereFull-time
View Job
Compensation$50K - 60K a year

The role involves driving pipeline growth through strategic outbound prospecting and managing sales development activities. Additionally, it includes analyzing lead generation performance and optimizing marketing strategies to improve conversion rates. | Candidates should have 2-5 years of experience in a sales development or business development role with a proven track record. Strong communication skills, a proactive mindset, and analytical curiosity are essential for success in this position. | TaskEasy is revolutionizing the property maintenance industry. Our award-winning technology platform connects property portfolio managers with a vetted network of contractors to deliver reliable, scalable exterior maintenance services. We simplify how businesses care for their properties, making it easy, efficient, and transparent. We are a fast-growing, innovative team looking for passionate individuals to join us on our mission. We are seeking a motivated and strategic Business Development & Growth Specialist to join our revenue team. This unique role sits at the critical intersection of sales and marketing, offering a chance to not only generate sales pipeline but also to directly influence the strategies that create it. We see this position as a force multiplier: a talented sales developer who amplifies their own success by making intelligent, data-driven adjustments to their lead generation channels. You will be empowered to independently operate like an owner, using platforms like 6sense and LinkedIn to refine targeting and optimize campaign performance. For the ambitious professional who wants to master the entire top-of-funnel and build a clear path to an Account Executive role, this is an ideal opportunity. WHAT YOU’LL DO: • Your responsibilities will be balanced between direct sales development and the marketing strategies that enable it. Sales Development • Drive pipeline growth through strategic, multi-channel outbound prospecting, including phone calls, targeted emails, and social media engagement. • Expertly articulate the TaskEasy value proposition to engage potential clients and qualify their needs. • Consistently achieve and exceed monthly and quarterly goals for qualified meetings set for our Account Executives. Independently manage all activities and maintain excellent data hygiene within our CR Growth Marketing & Strategic Optimization • Analyze the performance of lead generation channels to identify what’s working and where opportunities for improvement lie and make updates. • Utilize our marketing tech stack, including 6sense, to identify in-market accounts and improve targeted campaign strategies. • Act as a key feedback loop between sales and marketing, providing strategic insights on lead quality and market trends. • Proactively test and refine outreach messaging and tactics to improve conversion rates. \n WHAT YOU'LL BRING: 2−5+ years of experience in a Business Development (BDR), Sales Development (SDR), or similar role with a record of high performance. Excellent communication skills, with the ability to be persuasive and professional over the phone and in writing. A proactive, results-oriented mindset with a strong drive to succeed. An analytical curiosity and a genuine interest in understanding the "why" behind marketing and sales performance. Resilience, adaptability, and a positive attitude in a dynamic environment. A huge plus: Experience with Account-Based Marketing/Experience (ABM/ABX) concepts and platforms like 6sense. A huge plus: Hands-on experience with CRMs (like Salesforce) and sales engagement tools (like Outreach or SalesLoft). \n $50,000 - $60,000 a year In our dedication to salary transparency, we provide a compensation range for sales roles, which is $50,000-$60,000 and an On Target Earnings (OTE) of approximately $75,000. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will provide more information about the compensation package for this position during the interview process. \n WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Sales Development
Business Development
Communication Skills
Analytical Skills
Lead Generation
Account-Based Marketing
CRM Experience
Data-Driven Decision Making
Social Media Engagement
Proactive Mindset
Results-Oriented
Resilience
Adaptability
Teamwork
Collaboration
Customer Service
Direct Apply
Posted 3 months ago
WorkWave

VP of Customer Success

WorkWaveAnywhereFull-time
View Job
Compensation$195K - 235K a year

Lead and build a global Customer Success organization, define customer journeys, implement scalable programs, collaborate cross-functionally, and drive key SaaS customer success metrics. | 10+ years in Customer Success at enterprise SaaS companies with 5+ years leadership, experience scaling Customer Success teams, proficiency with Gainsight and Salesforce, strong communication and analytical skills, and willingness to travel. | WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. This is a high-impact leadership role responsible for driving customer adoption, retention, growth, and satisfaction across our RealGreen, PestPac, and TEAM software portfolios. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the customer across the business. WHAT YOU'LL DO: Strategic Leadership Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model. Define the customer journey for SMB, Enterprise, and Strategic accounts across the US, UK, and Australia. Build and lead a high-performing global Customer Success Management (CSM) team, aligned with WorkWave's strategic growth goals. Operational Excellence Create onboarding, engagement, value realization, renewal, and expansion playbooks tailored to each segment. Implement Customer Health Scoring and risk mitigation frameworks. Roll out and operationalize a Customer Success platform (e.g., Gainsight) and integrate with Salesforce and other tools. Establish appropriate tech-touch and high-touch models with the right coverage and capacity planning. Cross-Functional Impact Collaborate deeply with Sales, Renewals, Professional Services, Support, Product, and Marketing to ensure end-to-end customer success. Lead the Executive Sponsorship program and participate in key customer engagements. Metrics & Outcomes Own and improve key SaaS CS metrics including Gross Retention Rate (GRR), Net Revenue Retention (NRR), adoption, Customer Lifetime Value (CLV), churn, and NPS. Establish data-driven dashboards, KPIs, and forecasting tools to manage performance and risk. Drive revenue expansion through value realization and partnership with Sales and Marketing on cross-sell and upsell strategies. WHAT YOU'LL BRING: • 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles. • Demonstrated experience building and scaling Customer Success organizations from the ground up. • Deep knowledge of both high-touch Enterprise and tech-touch SMB models. • Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce). • Track record of improving and sustaining CS metrics (GRR, NRR, churn, NPS). • Strong communication, executive presence, and customer relationship skills. • Ability to thrive in cross-functional environments and influence at all levels. • Analytical mindset with a passion for leveraging data and insights to drive decisions. • Strong leadership experience, particularly around people management and organizational change management. • Bachelor's degree required; MBA or related advanced degree is a plus. • willingness to travel up to 10-15%, primarily for customer on-sites and strategic internal meetings. $195,000 - $235,000 a year The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process. WHAT YOU SHOULD KNOW ABOUT US: We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses We openly accept others as they are and build strong partnerships based on trust Teamwork and collaboration is key to help our colleagues and customers solve their challenges Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming. We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays Up to 4 weeks paid bonding leave Tuition reimbursement Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! 24/7 access to virtual medical care with Teladoc Quarterly awards based on peer nominations Regional discounts and perks Opportunities to participate in charitable events and give back to the community GROW WITH US: We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! 10 Time winner of Best Place to Work in New Jersey by NJBiz! WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. Apply for this job

Customer Success Leadership
SaaS Metrics (GRR, NRR, churn, NPS)
Customer Journey Definition
Customer Success Tools (Gainsight)
CRM Integration (Salesforce)
Cross-functional Collaboration
Organizational Change Management
Data-driven Decision Making
Team Building and Management
Verified Source
Posted 4 months ago

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