Working Solutions

Assist customers with software navigation and support via various channels. | No prior tax experience required; must be tech-savvy, able to multi-task, and communicate professionally. | We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! • *No prior tax experience required to apply. We provide all the education you need to be successful in this role.** In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. Why Become a Working Solutions PRO? • Work from Home: Ditch the commute and enjoy the comfort of home. • Flexible Hours: Set your own schedule and work when it's convenient for you. • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. • Supportive Environment: We’re here to help every step of the way! Earnings Potential • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives Skills Needed • Sincere desire to assist the customer • Tech savvy and avid computer user • Ability to multi-task and navigate multiple systems • Communicate with a friendly tone and professional demeanor Schedule • This seasonal contract runs through April 15th (Tax Day) • Flexible schedule opportunities - you choose your hours! • Program is open 7am and 11pm CST, Monday-Sunday • Weekday and weekend options Work Environment Requirements • Quiet, uninterrupted space • Organized desk area • Professional appearance (when on camera) Technology Requirements • Personal computer (no tablet) • Broadband internet connection, recommended at least 10 MBPS • Wired internet connection (no wi-fi or mobile internet) • Windows 11 operating system • Valid antivirus software installed, running and up to date • USB headset with microphone • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • A webcam • Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: $20.00 per hour Benefits: • On-the-job training • Professional development assistance • Work from home Work Location: Remote We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! • *No prior tax experience required to apply. We provide all the education you need to be successful in this role.** In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. Why Become a Working Solutions PRO? • Work from Home: Ditch the commute and enjoy the comfort of home. • Flexible Hours: Set your own schedule and work when it's convenient for you. • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. • Supportive Environment: We’re here to help every step of the way! Earnings Potential • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives Skills Needed • Sincere desire to assist the customer • Tech savvy and avid computer user • Ability to multi-task and navigate multiple systems • Communicate with a friendly tone and professional demeanor Schedule • This seasonal contract runs through April 15th (Tax Day) • Flexible schedule opportunities - you choose your hours! • Program is open 7am and 11pm CST, Monday-Sunday • Weekday and weekend options Work Environment Requirements • Quiet, uninterrupted space • Organized desk area • Professional appearance (when on camera) Technology Requirements • Personal computer (no tablet) • Broadband internet connection, recommended at least 10 MBPS • Wired internet connection (no wi-fi or mobile internet) • Windows 11 operating system • Valid antivirus software installed, running and up to date • USB headset with microphone • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • A webcam • Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: $20.00 per hour Benefits: • On-the-job training • Professional development assistance • Work from home Work Location: Remote

Assist customers with software navigation and support via various channels. | Requires tech-savviness, good communication, and ability to multi-task; no specific technical skills or certifications needed. | We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! • *No prior tax experience required to apply. We provide all the education you need to be successful in this role.** In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. Why Become a Working Solutions PRO? • Work from Home: Ditch the commute and enjoy the comfort of home. • Flexible Hours: Set your own schedule and work when it's convenient for you. • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. • Supportive Environment: We’re here to help every step of the way! Earnings Potential • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives Skills Needed • Sincere desire to assist the customer • Tech savvy and avid computer user • Ability to multi-task and navigate multiple systems • Communicate with a friendly tone and professional demeanor Schedule • This seasonal contract runs through April 15th (Tax Day) • Flexible schedule opportunities - you choose your hours! • Program is open 7am and 11pm CST, Monday-Sunday • Weekday and weekend options Work Environment Requirements • Quiet, uninterrupted space • Organized desk area • Professional appearance (when on camera) Technology Requirements • Personal computer (no tablet) • Broadband internet connection, recommended at least 10 MBPS • Wired internet connection (no wi-fi or mobile internet) • Windows 11 operating system • Valid antivirus software installed, running and up to date • USB headset with microphone • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • A webcam • Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: $20.00 per hour Benefits: • On-the-job training • Professional development assistance • Work from home Work Location: Remote We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! • *No prior tax experience required to apply. We provide all the education you need to be successful in this role.** In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. Why Become a Working Solutions PRO? • Work from Home: Ditch the commute and enjoy the comfort of home. • Flexible Hours: Set your own schedule and work when it's convenient for you. • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. • Supportive Environment: We’re here to help every step of the way! Earnings Potential • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives Skills Needed • Sincere desire to assist the customer • Tech savvy and avid computer user • Ability to multi-task and navigate multiple systems • Communicate with a friendly tone and professional demeanor Schedule • This seasonal contract runs through April 15th (Tax Day) • Flexible schedule opportunities - you choose your hours! • Program is open 7am and 11pm CST, Monday-Sunday • Weekday and weekend options Work Environment Requirements • Quiet, uninterrupted space • Organized desk area • Professional appearance (when on camera) Technology Requirements • Personal computer (no tablet) • Broadband internet connection, recommended at least 10 MBPS • Wired internet connection (no wi-fi or mobile internet) • Windows 11 operating system • Valid antivirus software installed, running and up to date • USB headset with microphone • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • A webcam • Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: $20.00 per hour Benefits: • On-the-job training • Professional development assistance • Work from home Work Location: Remote

Assist customers with software navigation and support via various channels. | Must be tech-savvy, able to multi-task, and have a quiet, organized work environment. | We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! • *No prior tax experience required to apply. We provide all the education you need to be successful in this role.** In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. Why Become a Working Solutions PRO? • Work from Home: Ditch the commute and enjoy the comfort of home. • Flexible Hours: Set your own schedule and work when it's convenient for you. • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. • Supportive Environment: We’re here to help every step of the way! Earnings Potential • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives Skills Needed • Sincere desire to assist the customer • Tech savvy and avid computer user • Ability to multi-task and navigate multiple systems • Communicate with a friendly tone and professional demeanor Schedule • This seasonal contract runs through April 15th (Tax Day) • Flexible schedule opportunities - you choose your hours! • Program is open 7am and 11pm CST, Monday-Sunday • Weekday and weekend options Work Environment Requirements • Quiet, uninterrupted space • Organized desk area • Professional appearance (when on camera) Technology Requirements • Personal computer (no tablet) • Broadband internet connection, recommended at least 10 MBPS • Wired internet connection (no wi-fi or mobile internet) • Windows 11 operating system • Valid antivirus software installed, running and up to date • USB headset with microphone • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • A webcam • Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: $20.00 per hour Benefits: • On-the-job training • Professional development assistance • Work from home Work Location: Remote We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! • *No prior tax experience required to apply. We provide all the education you need to be successful in this role.** In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. Why Become a Working Solutions PRO? • Work from Home: Ditch the commute and enjoy the comfort of home. • Flexible Hours: Set your own schedule and work when it's convenient for you. • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. • Supportive Environment: We’re here to help every step of the way! Earnings Potential • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives Skills Needed • Sincere desire to assist the customer • Tech savvy and avid computer user • Ability to multi-task and navigate multiple systems • Communicate with a friendly tone and professional demeanor Schedule • This seasonal contract runs through April 15th (Tax Day) • Flexible schedule opportunities - you choose your hours! • Program is open 7am and 11pm CST, Monday-Sunday • Weekday and weekend options Work Environment Requirements • Quiet, uninterrupted space • Organized desk area • Professional appearance (when on camera) Technology Requirements • Personal computer (no tablet) • Broadband internet connection, recommended at least 10 MBPS • Wired internet connection (no wi-fi or mobile internet) • Windows 11 operating system • Valid antivirus software installed, running and up to date • USB headset with microphone • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • A webcam • Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: $20.00 per hour Benefits: • On-the-job training • Professional development assistance • Work from home Work Location: Remote

Oversee daily operations of assigned accounts, manage team performance, drive client revenue growth, and lead program success and change management initiatives. | 5+ years call center management, 10+ years contact center experience, strong leadership and communication skills, strategic planning and analytics expertise, and ability to influence senior leaders. | Are you a Leader? Driven for Success and Career Growth? We are looking for you! Here's what the job takes: Oversee, organize, and own the daily operations of assigned account(s). Ensure that account is well-coordinated and productive by managing/driving performance and provide team leadership to contribute to the growth and success of Working Solutions.**Position is virtual, but qualified candidates must reside in one of the following states: AZ, AR, FL, IA,IN, MI, NC, NE, OH, TN, or TX. Duties: • Responsible for growing existing client revenue and foster client partnerships. • Responsible for program profitability and client invoicing. • Drive efficiency to ensure that monthly and quarterly operational targets are achieved. • Works strategically to ramp, flex, and ensure all client staffing plans and needs are met. • Participate on new client conference calls to help facilitate the introduction to Working Solutions. Act as operations expert for sales presentations as needed. • Oversee and direct Program Success management processes, consistently evaluating and revising to improve results and ease of use. Lead workgroups for all Program Managers, to gather ideas and enlist assistance with changes. Develop strategic plans and tactics to help drive program success. • Manage and mentor designated Program Managers, Performance Managers, and Assistants, providing guidance and support as needed. Develop talent and meet/exceed desired metrics. • Provide results reporting to Working Solutions management and/or client as requested. Partner with clients to provide insights gained from data and recommend changes to enhance results. • Own the client relationship and ensure the balance of both client and agent success. • Understands, develops, implements, and enforces key KPIs and metrics. • Analyze program data and make recommendations to improve operations and customer experience. • Review and negotiate SOWs to ensure service levels, pricing, and deliverables align with business needs • Track contract timelines and initiate renewal discussions proactively • Participate in executive meetings and contribute to company-wide planning as needed • Lead change management efforts during system upgrades or process shift Must be a US citizen or permanent resident to be considered for full-time employment. • A minimum of 5 years Call Center Management experience • 10+ years’ experience in the contact centers with an emphasis in the operations area preferred • Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization. • Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills. • Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy. • Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail. • A proven ability to effectively leverage relationships to drive results. • Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances. • Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents. Candidate must be experienced in addressing senior leadership, driving change through strong communication. • Working knowledge of financial statement analysis, staffing models and scheduling. • Leadership — candidate must have the ability to drive change through influencing skills and the ability to gain cooperation based on mutual goals and business objectives. • Excellent computer skills and experience, which includes advanced Excel and Power Point. • Ability to use a keyboard and sit at a computer for a large portion of the work period • Ability to work variable hours, which may include evenings and weekends, and travel up to 20% • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Work From Home