Wolters Kluwer

Lead security operations team in incident lifecycle management, provide leadership and mentorship, and ensure alignment with risk and compliance requirements. | Proficient in incident analysis, security tools operation, and leadership to manage high-severity incidents and improve security operations culture. | About the Role: Serves as the central authority for Global Cyber Command, acting as the focal point for continuous security event monitoring, triage, escalation, and coordinated incident response, while maintaining end-to-end accountability for the incident lifecycle from detection through post-incident review and reporting. Provides operational leadership and mentorship to Security Analysts, ensuring standard operating procedures, runbooks, documentation, and metrics are established and maintained to support effective, auditable operations and continuous improvement. Ensures that security events meeting defined thresholds are promptly escalated and managed in accordance with the Wolters Kluwer Incident Response policy and procedures, coordinating cross-functional response efforts across IT Security, IT, and business stakeholders as required. When appropriate, escalates and engages other functions across Wolters Kluwer to ensure appropriate technical expertise and communication is leveraged for incidents and requests. Wolters Kluwer Global Technology Solutions (GTS) is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications. We have an amazing opportunity for an IT Security Manager (Global Cyber Command), available within our Global Technology Solutions division! This position has been created due to growth! This role will be responsible for monitoring and responding to emerging security incidents and operational support for tools used by incident response, with a primary goal of protecting and enhancing the confidentiality, integrity, and availability of Wolters Kluwer assets. This position is US based and remote. As the IT Security Manager (Global Cyber Command), you will lead information gathering efforts during investigation into suspected and confirmed security incidents to protect personal and confidential information at WK. In this role, you will be required to demonstrate proficiency in incident analysis, data gathering and information synthesis in every area of IT security management. Your role will also include operational support for intelligence, EDR, DLP and other tools supporting the incident response function. Responsibilities: • Provide day‑to‑day operational leadership for security analysts and incident responders, setting priorities, maintaining investigative focus, and ensuring timely, disciplined execution during high‑severity incidents. • Mentor and develop team members through hands‑on coaching, knowledge sharing, and guidance on investigation techniques, Blue Team tooling, and incident response best practices to build depth and resilience within the team. • Foster a culture of accountability, collaboration, and continuous improvement by reinforcing standards, supporting professional development, and promoting repeatable, mature security operations aligned to business risk. • Ensure adherence to defined security operations SLAs and SLOs by tracking incident response timeliness, containment and remediation performance, and validating the effectiveness of corrective actions through metrics, trend analysis, and continuous operational improvement. • Serve as the primary escalation point for security events and incidents, owning the full incident response lifecycle including monitoring, detection, triage, investigation, containment, eradication, recovery, and post‑incident review. • Lead operational support and continuous improvement of Blue Team capabilities, including SIEM, SOAR, EDR/XDR, NDR, threat intelligence, and forensic platforms, ensuring platform health, reliable log ingestion, effective integrations, tuned detections, and automated response workflows. • Oversee security monitoring and detection effectiveness by driving alert tuning, use‑case development, false‑positive reduction, detection coverage validation, and alignment to evolving threat scenarios. • Coordinate and execute incident response activities by aggregating and analyzing system, network, cloud, endpoint, and malware data; conducting OSINT investigations; synthesizing root cause; and developing risk‑based response recommendations grounded in sound security principles. • Partner with engineering, infrastructure, cloud, and application teams to operationalize security tooling, onboard new data sources, remediate control gaps, and implement configuration changes arising from incidents, threat intelligence, and post‑incident findings. • Ensure accurate, timely documentation of all response activities, including maintaining operational runbooks, playbooks, dashboards, metrics, and incident records to support 24x7 operations, audit readiness, and regulatory requirements. • Deliver clear, consistent, and factual incident analysis and reporting to technical teams, business stakeholders, and leadership, providing actionable insights into impact, root cause, and remediation. • Drive post‑incident reviews, lessons learned, and purple team exercises to validate detection and response effectiveness and translate outcomes into measurable improvements across people, process, and technology. • Ensure all security operations activities comply with Wolters Kluwer enterprise policies, procedures, and applicable business and regulatory requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead and modernize global third-party risk management programs ensuring alignment with organizational risk appetite. | Bachelor's degree, 12+ years cybersecurity experience with 5+ years leadership and strong technical fluency in cloud and integration architectures. | Third‑Party IT Risk Manager is responsible for leading and modernizing Wolters Kluwer’s global third‑party cyber risk management capability across a highly distributed, market‑driven technology and supplier landscape. This role ensures third-party engagements align with the organization’s risk appetite, security standards, and regulatory expectations and lead the execution of a scalable, intelligence‑led TPRM program that delivers meaningful and defensible assurance over third‑party cyber risk—moving beyond traditional, questionnaire‑centric models. The role partners closely with Global Supply Chain, Procurement, Legal, and Privacy teams to reduce fragmentation across markets by translating diverse, market‑specific approaches into standardized enterprise agreements, security configurations, and control expectations. A core focus of this position is innovation: designing and implementing differentiated third‑party assurance approaches that leverage automation, technical validation, and continuous monitoring to provide real‑time insight into supplier risk rather than relying solely on static assessments. Responsibilities: Program Leadership & Modernization • Lead and evolve Wolters Kluwer’s global Third Party Risk Management (TPRM) program and operating model, ensuring it is scalable, risk based, and aligned with enterprise cyber risk governance. • Modernize TPITRM by shifting from a primarily questionnaire driven approach to a data driven program that incorporates technical validation, continuous monitoring, AI, and risk quantification. • Lead, whether functionally or formally – junior team members as a manager level leader across the TPRM function to drive successful outcomes across the entire TPRM unit. Continuous Monitoring, Automation & Innovation • Implement continuous monitoring capabilities to deliver near real time visibility into third party cyber posture, control performance, and emerging risk indicators. • Design and deploy innovative approaches—including automation and AI assisted techniques—for evidence collection, risk scoring, and exception management. • Continuously assess emerging tools, data sources, and assurance models to improve risk coverage, reduce assessment friction, and enhance signal quality beyond traditional questionnaires. Contract Review: • Strong skills in the development, review, and analysis of third party contracts to ensure Company requirements, principles, and assets are sufficiently protected in accordance with internal expectations. • Strong business acumen and ability to identify technical and functional requirements that do not align or meet Company needs, suggest enhancements, and have them accepted and implemented by the supplier. Governance, Reporting & Escalation • Maintain a centralized, enterprise wide inventory of third party relationships, risk tiers, and risk treatment decisions. • Provide clear, concise reporting on third party cyber risk posture, trends, and concentration risk to senior leadership. Leadership & Collaboration • Build, lead, and develop a high performing team of third party risk professionals and technical reviewers. • Foster a culture of accountability, innovation, and constructive challenge consistent with Wolters Kluwer values and operating principles. Job Qualifications • Bachelors degree in computer science, information security, management information systems or similar. • 12+ years of experience in cybersecurity, technology risk, or information security, including significant ownership of third party or supplier cyber risk management in large, complex enterprises. • 5+ years of leadership (direct managerial experience or functional delivery leading teams). • Proven experience designing and leading a global TPRM program across the full third party risk lifecycle. • Demonstrated success modernizing TPRM by implementing risk based approaches that integrate technical validation, automation, and continuous monitoring. • Demonstrated success owning decisions and outcomes at a senior level independently without formal authority. • Strong technical fluency across cloud platforms, APIs, identity, data flows, and integration architectures, with the ability to partner credibly with security architects and technical SMEs. • Experience overseeing advanced technical assessments for high risk or critical third parties, such as architecture reviews, vulnerability assessments, penetration testing, and threat modeling. • Ability to operate effectively in highly distributed, market driven environments. • Demonstrated leadership experience, including building high performing teams and influencing senior stakeholders across Technology, Procurement, Legal, Privacy, and Enterprise Risk Management. • Strong executive communication skills, with experience reporting third party cyber risk posture and trends to senior leadership. Preferred qualification • Familiarity with systemic, concentration, and fourth‑party risk. • Working knowledge of NIST CSF, ISO 27001, GDPR, and CCPA. • Relevant certifications (e.g., CISSP, CISM, CTPRP, CRISC, CISA) #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead Customer Trust & Assurance team managing security inquiries and audits to build customer confidence. | Bachelor's degree and 10+ years cybersecurity experience including 5+ years in customer-facing advisory roles with strong leadership and communication skills. | Wolters Kluwer is seeking an experienced and detail‑oriented Customer Trust & Assurance IT Security Manager with broad, cross‑domain cybersecurity expertise to join our Customer Trust & Assurance team. In this highly visible role, you will not only serve as a trusted security partner to sales and business development teams, but also provide leadership in shaping how we engage with customers on security, privacy, and compliance. You will help translate our technical posture into clear, credible narratives that build confidence and enable growth. You will lead the review and response to customer security inquiries—including questionnaires, assessments, and live customer discussions—ensuring responses are accurate, consistent, and aligned with our certifications, policies, and technical documentation. Beyond execution, this role plays a key leadership function in strengthening customer trust, setting standards for quality and consistency, and elevating how security is represented across the organization. You will also bring real‑world customer insights and emerging trends back into the business to help influence internal priorities and continuous improvement. As a key contributor to our growth strategy, you will drive transparency, thought leadership, and proactive customer engagement, positioning trust and security as strategic differentiators in the market. This is an opportunity to lead at the intersection of security, trust, and business enablement—shaping outcomes, supporting revenue growth, and ensuring alignment with industry best practices. Responsibilities: • Customer Trust and Transparency: Scale and build upon existing programs including the customer trust center, providing customers with self-service access to relevant security, privacy and compliance information. • Customer Engagement: Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & Business needs. Serve as internal subject matter expert on security for the GTM team, supporting sales and account managers in client facing discussions and presentations. • Oversee and guide various internal teams to address customers' security, compliance, and privacy needs. This includes leading the handling of questionnaires, audits, and calls with customers and prospects to ensure their concerns are addressed comprehensively and efficiently. • Industry Thought Leadership: Represent the company externally in security and technology conversations, shaping best practices and positioning our solutions as industry-leading. • Go-to-Market & Sales Acceleration: Bridge the gap between technical value and business outcomes, aligning security messaging with sales and marketing strategies to drive adoption of our products. • Cross-functional Influence & Collaboration: Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our security responses are accurate and reflect our latest technical and regulatory standing. • Security Documentation: Maintain and update a knowledge base of our security posture, including security policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation. • Continuous Improvement: Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies. • Third-Party Risk & Due Diligence: Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture. • Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap. • Security Sales Playbook Development: Develop and standardize security sales playbooks, equipping sales teams with messaging, objection handling, and case studies, as applicable. • Attain subject matter expert (SME)-level knowledge of the features and functionalities of Wolters Kluwer products and infrastructure. Lead the education and training of the sales organization on Wolters Kluwer’s security, compliance, and privacy posture, ensuring they are well-equipped to communicate these aspects to customers. Mentor and guide junior team members in developing their expertise. • Lead the review of security clauses in contracts and provide expert advice on Wolters Kluwer’s security, compliance, and privacy measures. Ensure that contracts accurately reflect the company's security posture and compliance with relevant laws and regulations. • Take a leadership role in supporting customer compliance audits by providing necessary documentation, evidence, answering auditor questions, and ensuring that all security, compliance, and privacy measures are thoroughly documented and adhered to. Coordinate with relevant teams to ensure audit readiness. WHY JOIN US • Meaningful Impact: Play a key role in shaping our customer trust strategy, directly supporting business growth and sales outcomes by demonstrating a strong, credible commitment to security and trust. • Collaborative Environment: Work closely with diverse teams across the organization—from engineering and product to sales and legal—in a fast‑paced, highly collaborative setting. • Thought Leadership: Represent the company externally, contributing to industry conversations and helping shape best practices in security, privacy, and trust. • Customer‑First Mindset: Join a team focused on enabling customers to confidently adopt and expand their use of our solutions through transparency and trust. Job Qualifications • Bachelors degree in computer science, information security, management information systems or similar. • Experience: At least 10+ years of progressive experience in cybersecurity or information security, with broad, horizontal exposure across multiple security domains. Experience in customer facing roles (minimum 5 years) acting as a trusted advisor to senior security, IT, or business stakeholders. • Technical & Regulatory Expertise: Strong understanding of cybersecurity principles, data protection, privacy, and compliance, including hands on familiarity with areas such as access control, encryption, network security, identity and access management, and incident response. • Strong understanding of major security and regulatory frameworks including NIST CSF, NIST 800 53, SOC 2, ISO 27001, DORA, GDPR, and related risk assessment and internal control methodologies and demonstrated success supporting and leading internal and external audits and certifications. • Communication & Influence: Excellent written and verbal communication skills, with the ability to translate complex technical and regulatory concepts into clear, concise, and professional messaging for both technical and non technical audiences. Proven ability to influence, collaborate, and build strong relationships with cross functional teams, senior leadership, customers, regulators, and external stakeholders. • Leadership & Collaboration: Demonstrated leadership and people management skills, including the ability to mentor, motivate, and develop team members. Strong cross functional mindset with experience working closely with engineering, legal, compliance, risk, and sales teams. • Analytical & Execution Skills: Highly analytical with strong problem solving skills, attention to detail, and the ability to interpret regulatory requirements and assess their impact on business objectives. Proven capability to manage multiple initiatives simultaneously, meet deadlines, and drive continuous improvement. • Program & Project Management: Experience leading or contributing to security, compliance, or trust related programs, with solid project and program management skills to plan, prioritize, and execute initiatives effectively. Preferred qualification • Experience in developing and implementing scalable Customer Trust Programs • Strong business acumen and the ability to translate complex technical concepts into business value. • Professional certifications such as CISSP, CISM, AIGP, AAISM, or equivalent. • Experience with cloud services and cloud technologies (e.g. AWS and Microsoft Azure). #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Provide high-level administrative and project management support to senior executives including calendar management, travel coordination, and preparing materials for meetings. | Requires 5+ years as an Executive Assistant to VP-level leadership, proficiency in Microsoft Office, and ability to work in a high-stress environment. | Senior Executive Assistant This role provides executive administrative support to several senior Executives within the leadership team of the Health Division. Responsible for advanced administrative and project management support requiring excellent judgment, time management, and discretion. Requires extensive knowledge of organization operations, procedures and personnel working within company guidelines and strong working knowledge of Microsoft office suite and enterprise systems. Location: Philadelphia, PA or New York City, NY with pre-agreed upon flexibility to work remotely part time. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages calendar and email requests to ensure timely attention and responses with appropriate urgency based on an understanding of priorities. Professionally responds to requests for meetings, as appropriate, using discretion and judgment, processes requests, takes messages, and delegates to appropriate party in a timely and effective manner to maintain a high level of productivity and confidentiality. Manages all logistics and prepares agendas for internal and external meetings, partnering with staff and vendors for onsite meetings for smooth end-to-end execution. Obtains quality and timely briefing materials as needed, including research and intelligence; demonstrates knowledge of underlying issues and objectives, as applicable. Ensures that Executives receive all materials prior to meetings to facilitate efficient review and use of Division Executives’ time. Manages schedule to allow for sufficient time to read, analyze, and respond to short and long-term strategic work. May also include research and analysis related to meeting preparation. Assists in special projects and supports coordination of PowerPoint presentations for strategy/market segments and mergers and acquisitions and other leader presentations including internal communications, Monthly Division and annual Strategy meetings and other corporate meetings and events Supports other Executive direct reports in their initiatives, as needed and requested including attendance at regular team meetings and helping with adherence to deadlines; helps to on-board new employees, as required. Manages all travel arrangements and ground logistics for the Division Executives with a focus on balancing travel dates with the need for cost-efficient and seamless travel within appropriate corporate guidelines. Prepares and processes employee recognition awards, monthly expense reports, and regular time off tracking for Division Executives and reviews and supports related administration tied to direct reports Manages all outside vendor set up, billing, codes for payment, and ensures proper systems processing and adherence to budget. Maintains paper and electronic files for Division Executives; complies with records retention policies and organizes files such that records can be retrieved efficiently. May provide mutual coverage for divisional Executive Assistants during peak times or vacations. Other Duties Performs other duties as assigned Job Qualifications Education: High School Degree required; College degree or higher education courses are a plus Experience: 5+ years experience as an Executive Assistant to levels VP and above in a global corporation or other professional services organization working across multiple time zones Experience in learning new technologies and managing large volumes of information, distribution lists Experience with project support “best practices & disciplines” Demonstrated experience requiring excellent planning, organizational and time management skills High proficiency in Microsoft Office suite including Outlook, Teams, Word, Excel and PowerPoint Experience in a large, matrixed environment, a huge plus. Essential Competencies/skills: Strong technical and problem-solving skills. Naturally proactive in learning new technologies and staying on top of projects. Strong multitasker with demonstrated success working in high stress environments for multiple executive leaders Adapt and modifies established processes and practices to anticipate recurring operational or administrative issues and problems, enabling others to resolve issues independently and collaborating across the organization for immediate support. Excellent organizational, judgment, planning and problem-solving skills, including a proactive approach to working in a matrixed environment with key stakeholders, partners, and clients. Proactively learns and trains others to use workplace/ office technology tied to core responsibilities and Executives Completes operational or administrative work without clear guidelines based on prior experience. Excellent attention to detail, working to consistently deliver to a high standard Good business discretion and awareness with sensitivity to handling highly confidential information A professional and proactive approach, with the ability to prioritize and adapt to changing demands; ability to work within tight deadlines and deliver on time Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, and integrity Strong communication skills (verbal and written) with an ability to follow instructions from multiple leaders with different management styles to promote good relations. Solid relationship-building skills to develop networks both within our highly matrixed global company and externally Ability to juggle time zones including department that operates within different time zones; Strong professional attitude toward the job including the ability and flexibility to work after hours as may be needed Travel: <10% travel expected The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $68,900.00 - $118,050.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead complex technology transformation initiatives including Salesforce CRM and CPQ implementations with cross-functional teams and executive stakeholders. | 7+ years project/program management with direct Salesforce CRM/CPQ and enterprise data migration experience, strong stakeholder management, and Agile methodology familiarity. | Location: Hybrid - 8 days per month in office; see posting for approved locations. About the Role Wolters Kluwer Health is seeking an experienced Lead Technology Project & Program Manager to lead complex business transformation initiatives focused on Salesforce CRM, Salesforce CPQ, lead-to-order processes, systems integration, middleware modernization, and enterprise data migration. This role is responsible for end-to-end program delivery, including planning, execution, governance, risks, dependencies, budgets, executive communications, change management, and successful adoption of new systems and processes across multiple business units. This is a high-impact role for someone who can partner with senior leaders, technology teams, business stakeholders, vendors, and implementation partners to drive strategic enterprise initiatives that transform business systems and processes at a leading healthcare technology organization. Candidate Fit Statement This role is primarily focused on Salesforce CRM, Salesforce CPQ, lead-to-order/order-to-cash processes, integrations, middleware modernization, data migration, and enterprise business systems transformation. Candidates with only general IT project management, infrastructure management, product management, PMO administration, or non-technical transformation experience may not be the strongest fit unless they can demonstrate direct experience leading Salesforce/CRM/CPQ and related business systems implementation programs. Key Responsibilities • Lead end-to-end delivery of CRM, Salesforce, Salesforce CPQ, integrations, data migration, and business transformation projects. • Develop and manage project plans, scope, timelines, budgets, risks, dependencies, and delivery milestones. • Facilitate requirements gathering, fit-gap analysis, stakeholder alignment, and prioritization discussions. • Drive project governance, status reporting, executive communications, and decision-making forums. • Lead cross-functional teams, vendors, and implementation partners to achieve project objectives in a matrixed organization • Manage business, technical, resource, budget, and timeline constraints while helping teams resolve issues and maintain delivery momentum. • Serve as a change agent to support adoption of new systems, processes, governance models, and business transformation outcomes. Required Qualifications Education Bachelor's degree required; MBA or equivalent understanding of business process and financial concepts preferred Experience • 7+ years of project/program management experience, including 5+ years leading complex technology transformation initiatives. • Direct experience managing Salesforce CRM, Salesforce CPQ, integrations, and enterprise data migration programs. • Strong understanding of lead-to-order and/or order-to-cash business processes. • Experience managing systems integration, middleware modernization, API/integration workstreams, or related enterprise technology programs • Proven ability to lead cross-functional teams, vendors, and implementation partners in a matrixed environment. • Demonstrated success managing executive stakeholders, project governance, risks, dependencies, budgets, and organizational change. • Excellent communication, presentation, facilitation, risk management, and organizational skills. • Familiarity with Agile/SDLC methodologies and tools such as MS Project, Jira, Confluence, SharePoint, Teams, and Excel. • Experience working with global teams, third-party vendors, and executive stakeholders. Preferred Qualifications • PMP and/or Agile certification • Healthcare technology experience. • Experience working within global or multinational organizations • MBA or equivalent understanding of business process and financial concepts Travel: 5-10% #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $107,500.00 - $188,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead strategic initiatives and operational programs to drive revenue and KPIs within a healthcare segment, collaborating cross-functionally to identify growth opportunities and execute go-to-market efforts. | Bachelor's degree with 8+ years in business strategy or program management including 6+ years senior consulting, strong financial analysis, and executive communication skills required. | OVERVIEW The Director, Strategic Initiatives plays a critical role in driving top priority initiatives and advancing strategies across the Clinical Decision Support and Provider Solutions (CDSP) Segment within WK Health. This role will lead and facilitate operational programs and projects with direct impact on company revenue and segment KPIs. This role will also focus on specific strategic projects and endeavors that require additional expertise and analysis. This position works under consultative capacity with a focus towards long-range goals and objectives. This position provides leadership to senior managers and high-level professionals without appreciable direction. This role will work with the SVP & GM, CDSP Segment to: Establish and manage operational mechanisms and cadences that advance segment priorities. Define, establish and lead segment programs and projects that accelerate operational performance, revenue acquisition, reveal actionable client and market insights, advance key team initiatives, manage select market-facing engagements, and support segment reporting. Identify new opportunities that drive organic growth by understanding customer needs, market trends and relative levels of internal business headroom. Assess external market developments relative to existing lines-of-business, including portfolio gap analysis, market structure, competitive dynamics, and generating insights that directly feed the strategic planning process. Collaborate across Wolters Kluwer, such as with Product and Customer Success, and other functional areas, to define and lead select initiatives and go-to-market efforts. Success will require strong project management skills, analytical thinking, consulting-style communication skills, and ability to work across multi-functional teams. Operational excellence, a bias for action, and a positive attitude are required. DUTIES & RESONSIBILITIES Ensures the execution of all strategic initiatives, leading to successful achievement of business operating and revenue goals. Partner with Product Management, Editorial, Marketing, and Product Marketing to operationalize segment initiatives and ensure product strategy, messaging, and product marketing aligns with CDSP segment strategy. Manage ongoing dashboard of strategic initiatives and key performance indicators (KPIs). Manage and facilitate team operating mechanisms in partnership with segment leadership, Sales Operations and Customer Success. Assist segment leadership, in partnership with Sales Operations, to optimize sales effectiveness. Assist segment leadership, in partnership with Product, to manage market-facing innovation engagements and early adopter programs. Assist segment leadership, in partnership with Editorial, to manage content development and innovation engagements. Analyze financial data as well as customer purchasing data to structure key business issues related to segment planning and identification of new growth opportunities. Recommend and optimize appropriate level of functional treatment for various initiatives based on sales growth targets and financial / investment parameters for WK Health. Lead consulting engagements for Segment leadership, to include growth strategy recommendations, adjacent market entry opportunities, portfolio analysis, and general strategy development / planning Manage and develop segmentation strategies for the business to enable initiatives such as segment growth, sales acceleration programs, portfolio management, new product development etc. Behave in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism. QUALIFICATIONS Education: BS/BA Degree or equivalent relevant experience; MBA preferred Experience: 8+ years of experience leading, supporting and advancing business strategy, business operations, and / or program management. 6+ years of senior level experience in consulting and strategy at a top firm or major corporation, preferably with experience in a professional services or software company. Strong oral and written communication skills with an ability to deliver a compelling case for strategic cross-organization and Go To Market programs Proven complex financial analysis background and experience with data analysis, financial modeling and new product business case development. Consulting mentality—extracting insights from very complex and/or limited information to make a recommendation to stakeholders Demonstrated experience understanding internal customer and stakeholder needs, and business trends, and successfully translating into business and program plans Demonstrated ability to effectively engage, communicate with, and partner with executives Strong analytical mindset, relationship development skills, and an ability to collaborate across business functions including segment, sales, finance, product, marketing, customer success and legal, among other operating teams that support commercial execution and success. Intuitive ability for identifying and resolving process / operational, and market gaps. Comfort with ambiguity and pivoting priorities. Program and project management skills and ability to manage multiple projects at one time. Other Knowledge, Skills, Abilities or Certifications: Personal and consultative approach Very strong interpersonal and organizational skills Expertise in Microsoft product suite and SalesForce preferred TRAVEL: Ability to travel up to 25% -- travel requirements are variable based on supporting team needs and events Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $151,700.00 - $270,950.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Lead strategic planning and growth initiatives by partnering with executives and conducting market analysis. | Bachelor's degree with 5+ years in top strategy consulting and 2+ years managing teams, proficient in Excel and PowerPoint. | ***Top Strategy Consulting Firm Experience Preferred At Wolters Kluwer, our mission is to deliver deep impact when it matters most through protecting people's health and prosperity and contributing to a safe and just society. We are a B2B software, information, and services company serving professionals in the sustainability, health, legal, risk, tax and financial services spaces. With annual revenue of close to €6 billion, we employ ~ 20k people in over 40 countries across the world. The Global Strategy group at Wolters Kluwer helps drive growth and strategic transformation across the company. This specific role is for the Corporate Strategy team. We are a small but diverse team staffed with talent from various disciplines and geographies, doing impactful work and with great executive leadership visibility. Responsibilities: The focus of the Corporate Strategy Team spans an interesting mix of classic strategy and hands-on transformation work across a wide variety of businesses in our portfolio, as well as driving innovation across Wolters Kluwer. On a day-to-day basis, this person will work closely with the VP of Corporate Strategy (who leads the Team), the Chief Strategy Officer (who leads Global Strategy) and key stakeholders including Divisional Strategy, Corporate Development and Business Unit GMs, to lead project work, run the annual strategic planning process, and support the Executive Board (CEO and CFO) and the Supervisory Board. Project work is mandated by the Executive Board and will primarily focus on market deep-dives or business diagnostics with actionable recommendations, done in partnership with divisions and business units across Wolters Kluwer. We are seeking individuals who are curious and passionate about our mission to deliver deep impact when it matters most. The role provides a unique opportunity to do a mix of high-level portfolio strategy and business deep-dives, and successful candidates will be able to get up to speed quickly, run projects independently, guide team members, and establish trust and credibility across the enterprise. Skills: Self-starter with a strong ownership mindset Intellectual curiosity and disciplined approach to solving problems Strong analytical skills to assess, research, interpret and analyze data Good interpersonal skills and ability to build relationships and interact effectively at all levels of the organization Advanced communication skills, both written and verbal, to make clear recommendations and influence stakeholders to drive alignment Advanced proficiency in Microsoft Excel and PowerPoint Education and Experience: Minimum Education: Bachelor's degree from a top-tier university Prior to Wolters Kluwer: 5+ years of work experience in a top strategy consulting firm with focus on Strategy & Corporate Finance, Growth Strategy or Commercial Due Diligence work; 2+ years of experience managing teams on the ground Preference for B2B tech industry focus Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $181,900.00 - $325,050.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Lead strategic growth through partnerships and manage a high-performing team in a remote setting. | At least 10 years of sales leadership experience with partner-oriented selling, especially with SaaS vendors. | A leading financial services firm is seeking a Vice President of Partnerships to drive strategic growth and enhance market presence. This remote position requires a strong sales leadership background with at least 10 years of experience, specifically in partner-oriented selling. The Vice President will develop relationships with SaaS vendors and lead a high-performing team through various partnership initiatives. The role offers a competitive salary of $206,300 - $309,400 and opportunities for commission. #J-18808-Ljbffr

Develop and manage strategic partnerships to drive revenue growth and collaborate across teams. | Experience in sales leadership with B2B partner-oriented selling and preferably an MBA or advanced degree. | A leading financial services firm seeks a Vice President, Partnerships to develop and manage strategic partnerships. The role involves building relationships, driving revenue growth, and collaborating across teams. Candidates should have a solid background in sales leadership, ideally with experience in B2B partner-oriented selling. An MBA or advanced degree is preferred. The position offers remote working flexibility and requires travel. Compensation ranges from $206,300.00 to $309,400.00 USD, along with commission eligibility. #J-18808-Ljbffr

Manage client relationships and oversee fulfillment of business licensing work. | Requires 1-2 years customer service experience, strong communication, organizational, and project management skills. | The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services Department within CT's Business Licensing ("BL") Team. CSA is responsible for managing the relationship with the client by acting as their primary point of contact within the BL Team, while also overseeing and directing the fulfillment of any BL work ordered by those clients Responsibilities: • Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work) • Establish, maintain and develop the relationship between Business Licensing Team and the client • Receive new order/project requests from clients and partner with onboarding to have those orders set up in our system • Provide regular status updates to the customer for any pending projects/renewals • Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner • Schedule and lead client meetings to discuss ongoing projects, as needed • Ensure that the integrity of the license records and client data/documents remains intact throughout the course of the relationship • Work with internal and external clients to resolve any barriers to licensure and ensure customer satisfaction • Anticipate client needs and follow through with upsell opportunities • Operate efficiently within an internal collaborative team environment Other Duties • Other duties as assigned. Job Qualifications • Education: Minimum Bachelor's degree, or equivalent experience • Experience: 1-2 years of customer service and/or licensing experience is required Other Knowledge, Skills, Abilities or Certifications: • Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients • Use of considerable tact and discretion when dealing with partners, clients, or sensitive data • Ability to adapt to changing regulatory environment • Ability to work independently, handle pressure, multi-task and prioritize work at all times • Excellent organizational and communication (both verbal and written) skills • Ability and desire to work in a fast paced environment • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF) • Excellent attention to detail and high degree of accuracy and consistency • Top of the line organization skills in all facets of project workflow • Superb time management skills • Ability to maintain a customer centric focus and work ethic at all times • High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent • Excellent project management skills Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $41,100.00 - $68,900.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Drive new customer acquisition and upsell opportunities, manage territory plans, build stakeholder relationships, deliver sales presentations, negotiate contracts, and maintain CRM records. | Minimum 2 years in a quota-carrying sales role with proven new logo acquisition and upselling success, strong B2B sales understanding, CRM proficiency, excellent communication, and ability to work independently in a fast-paced environment. | Senior Account & Relationship Manager - Remote R0051782 | CP/ESG TeamMate | WK Audit & Assurance | WK Financial Services, Inc. About the Role: As an Senior Account & Relationship Manager, you will be responsible for driving growth by acquiring net new logo customers and driving upsell opportunities within your assigned territory. This role is ideal for a high-performing sales professional who thrives in fast-paced environments, understands complex buying cycles, and can balance strategic hunting with consultative account management. Your success will directly impact revenue growth, market penetration, and customer satisfaction. Work Arrangement: 100% Remote position. You will report to the Associate Director, Field Sales • CPESG | WK Audit & Assurance, and work under the leadership of the Director, Sales, CP & ESG TeamMate • CPESG | WK Audit & Assurance. This role is a part of CP/ESG TeamMate | WK Audit & Assurance | WK Financial Services, Inc. Division/BU About Us: https://www.wolterskluwer.com/en/solutions/teammate/esg Required Job Qualifications (Min. 2yr+ experience) 2 years in a quota-carrying, full sales cycle role Proven success in acquiring net new logo customers and expanding existing accounts through upsell strategies. Strong understanding of B2B buying behaviors and decision-making processes. Excellent communication and presentation skills, with the ability to tailor messaging to diverse audiences. Experience with consultative selling and value-based sales approaches. Proficiency in CRM tools (e.g., Salesforce) and sales enablement platforms. Strong organizational and time-management skills to manage a high volume of accounts and activities. Analytical mindset with the ability to interpret sales data and adjust strategies accordingly. Self-motivated, goal-oriented, and comfortable working independently or in a team environment. Ability to thrive in a dynamic, fast-paced environment with shifting priorities. Essential Duties and Responsibilities: Prospect, qualify, and close net new logo accounts and upsell opportunities within existing customer relationships. Develop and execute territory plans to drive pipeline growth and exceed sales targets. Build and maintain relationships with key stakeholders across multiple levels of the customer organization. Deliver tailored sales presentations and product demos that address specific business challenges. Negotiate pricing, terms, and contracts with moderate autonomy and strategic insight. Maintain accurate and up-to-date records of pipeline activity, customer interactions, and performance metrics in CRM. Collaborate with marketing and sales development teams to optimize lead generation and conversion. Ensure customer satisfaction through proactive account management and issue resolution. Provide input into forecasting, reporting, and continuous improvement of sales processes. Stay informed on industry trends, competitive landscape, and product developments. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: 🔗 https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700 This role is eligible for Commission. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Process and scan documents, assist process servers, resolve or escalate issues, communicate progress, and participate in process improvements. | High school diploma, 1+ years customer service experience, good typing skills, and preferably experience with ERP systems and order entry software. | As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives. You will report to the Manager, Fulfillment and work from our local office in Dallas, TX. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity. Responsibilities: • Fulfill orders for internal and external customers by scanning and processing documents. • Assists Process Servers in the completion of service for CT’s Registered Agent function. • Research legal documents. • Resolve or escalate issues. • Follow requests through to completion. • Communicate progress to customers and our teams. • Navigate quickly between multiple processing systems and databases. • Contribute to customer satisfaction and organizational success. • Participate in process improvement programs, best practices, and occasional special projects. • Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications. Qualifications: Education: • High School diploma or equivalent. Prefer some college. Experience: • 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. • Good typing skills (30 wpm.). • #LI-Onsite • Experience with ERP systems and databases preferred. Skills: • Order Entry Systems: Proficiency in using order entry software. • Attention to Detail: Ability to maintain accuracy in order processing. • Customer Service: Basic understanding of customer service principles. • Communication: Effective verbal and written communication skills. • Time Management: Ability to manage time and prioritize tasks. • Team Collaboration: Willingness to work collaboratively with team members. • Documentation: Ability to maintain and organize operational documents. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Lead financial strategy, reporting, risk management, multiple P&Ls, and team leadership to drive business growth and margin improvement. | 10+ years FP&A experience with 5+ years leading finance teams, expertise in financial operations, M&A, multi-national finance, IFRS, and strong executive communication. | The VP Finance, Legal & Regulatory - ELM Solutions reports directly to the EVP Finance, Legal & Regulatory (LR) and serves as a key strategist and business partner to the ELM executive team, responsible for the financial direction, guidance, and compliance to support successful company operations. Functional responsibilities include financial and management reporting, control, treasury, internal audit, financial planning and analysis, budgeting and information systems, business development support, strategy support, driving compliance with regulatory requirements and WK practices & policies, and supporting strategic initiatives to drive business growth and margin improvement. The VP Finance leads a team responsible for generating forecasts, analyzing trends, and creating financial models that will drive the organization's success. Ability to interpret financial data and communicate actionable insights will be key to maximizing business performance and growth. The VP Finance is expected to be in the office at least 2 days a week and potentially more based on business requirements. NYC or Houston locations preferred but potential flexibility with regards to other major WK office locations in the US. Essential Duties and Responsibilities: • Financial Strategy and Planning:Develop and implement financial strategies to support the business objectives of L&R ELM Solutions. Lead the annual budgeting and forecasting processes. • Financial Reporting:Oversee the preparation and presentation of accurate and timely financial reports, including monthly, quarterly, and annual financial statements. • Risk Management:Identify and manage financial risks, ensuring robust internal controls and compliance with all relevant regulations and policies. • Manage Multiple P&Ls:Oversee and optimize financial performance across diverse geographic markets and multiple profit and loss statements, ensuring tailored strategies align with local market dynamics. • Global Financial Oversight:Provide comprehensive financial oversight and support to international operations, ensuring alignment with corporate objectives while addressing regional challenges and opportunities. • Team Leadership:Lead and mentor a team of finance professionals, fostering a culture of high performance and continuous improvement. • Business Partnering:Collaborate with senior management and other departments to provide financial insights and support decision-making processes. • Cost Management:Monitor and control costs to ensure efficient use of resources and alignment with financial goals. • Investment Analysis:Evaluate potential investments and strategic initiatives, providing financial analysis and recommendations to support business decisions. • Stakeholder Management:Maintain strong relationships with key stakeholders, including external auditors, regulatory bodies, and financial institutions. • Cross-Functional Collaboration:Foster collaboration among regional finance teams to drive consistency in financial reporting and performance metrics across all operating units, facilitating knowledge sharing and best practices. • Strategic Market Insights:Analyze financial performance and market trends in various geographies to provide insights that inform strategic decision-making at the corporate level. • Leadership and Vision:Provide the leadership and vision necessary to generate year-over-year growth in revenue, EBITA, and cash. • Review and Preparation:Prepare and review VSP, business cases, budgets, LE forecasts, and acquisition proposals. • Timely Reporting:Ensure timely and accurate preparation of annual budget, strategic planning, and monthly revenue, expense, and EBITA reports. Job Qualifications: Education: Minimum: Bachelor's degree in business, Finance, or related discipline. Master's degree in finance, Business Administration, CPA is a plus Experience: • 10 years FP&A experience with a min 5years leading teams and responsibility for financial operations for a revenue line of business • Growing and diversifying a business through organic growth, corporate development initiatives, and change/expansion through alliances, joint ventures, and acquisitions (including M&A) • Delivering results in a diverse and changing environment • Evaluating the financial stability of potential acquisitions and divestments • Working within a business that is heavily impacted/driven by technology and digital transformation • Using financial and operational analysis and insight development to improve business performance and profitability • Effective business advisory and influencing skills while working across a variety of functions, business units, and geographies • Extensive experience in financial strategy development that accommodates diverse business models and P&L structures, ensuring sustainable growth in various markets • Familiarity with currency management and foreign exchange risks associated with operating in international markets • Demonstrated excellence in managing finance, accounting, budgeting, control, and reporting, preferably in a multi-national environment • Strong analytical skills and experience transforming a strategic vision into an operational model • A collaborative leader and effective communicator with strong written and oral skills • Strong commitment to developing team members • Sound knowledge about IFRS (or similar) and Internal Control reporting • Highly developed executive presence with strong collaboration skills; able to articulate a value proposition and secure buy-in and support from senior executive leadership, peers, and staff • Expert in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Familiarity with NetSuite • Must be capable of multitasking, prioritization, decision making and able to manage multiple systems, data sets and priorities Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, HI, NY, WA: $203,900 - $262,150

Lead go to market planning, collaborate with marketing and cross-functional teams, analyze product metrics, organize events, and maintain product documentation. | Bachelor’s degree, 5+ years product management experience in B2B software, strong commercial mindset, communication, analytical, and strategic skills, with ability to travel and work hybrid. | About the Role: As a Senior Product Manager Audit Solutions, you will take on more advanced tasks and contribute significantly to the strategic execution of the Go to Market plans for the US Market. Your role will involve a deep engagement with the market and responsibility for ensuring that products meet business goals while also working to identify new opportunities to advance existing products and create new products. Responsibilities: • Assist in defining and implementing the go to market plan for the US audit market • Work with Marketing team to develop and implement marketing strategies and campaigns and evaluate their effectiveness. • Analyze product performance metrics and suggest improvements. • Organize and lead product-related events and webinars. • Be a company spokesperson for customers, influencers, associations, industry groups, and the market overall. Partners with communications teams to • Support and contribute to product planning and strategy sessions. • Develop and maintain comprehensive product documentation. • Facilitate collaboration across departments and with external stakeholders. • Aid in creating and adjusting the product roadmap based on market insights. • Provide insights and recommendations during product lifecycle meetings. Skills: • Commercial orientation and proven track record • Effective Communication: Proficient in conveying ideas and information. • Analytical Expertise: Skills to interpret complex data. • Project Management: Ability to manage and lead smaller projects. • Collaboration: Strong skills to work with diverse teams. • Technical Proficiency: Proficiency in advanced tools and software. • Strategic Thinking: Ability to think strategically about product planning. • Problem-Solving: Enhanced problem-solving capabilities. Job Qualifications Education: Bachelor’s degree from an accredited university, or equivalent experience Graduate degree in a business-related field preferred, especially MBA Experience: • Minimum 5 years in product management for software products • Experience leading product management of a complex product portfolio in B2B enterprise Other Knowledge, Skills, Abilities or Certifications: • Commercial mindset • Business and financial acumen • Qualitative and quantitative market research • Effective communication – verbal and written • Influencing • Collaboration • Planning and prioritization • Solution orientation • Analyzing and synthesizing information • Track record of launching innovative solution through deep customer empathy • Commitment to continuous improvement and challenging status quo • Ability to effectively pivot between strategic and tactical activities • Deliver results in times of opportunities and adversities • Nimble, quick to respond and adjust • Focus on customer satisfaction and continuous improvement • Holds themselves and others accountable • Ability to interact, communicate with and influence various levels of the organization Travel requirements Up to 30% Physical Demands Normal office environment. Hybrid position 8 days/month in office. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Lead design and implementation of cloud infrastructure and CI/CD pipelines, mentor DevOps engineers, improve system reliability, and drive adoption of DevOps culture and automation. | Bachelor's and Master's degrees, 8+ years in software/DevOps/SRE with backend development experience, proficiency in cloud infrastructure (Azure, AWS), scripting, automation tools, CI/CD, and leadership in DevOps transformation. | NOTE: This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location. As a Lead DevOps Engineer, you will be responsible for leading the design and implementation of the infrastructure and CI/CD pipelines for our applications, as well as maintaining and improving the reliability of our existing systems. You will work alongside the Wolters Kluwer Product Teams to successfully implement and bring any learnings through continuous improvements. You will work closely with the application development teams to ensure that our services and solutions are delivered efficiently and with the highest level of quality. In addition, you will be responsible for mentoring a team of DevOps engineers, fostering a culture of collaboration with continuous learning Responsibilities: • Design, implement and automate the creation of Cloud Infrastructure in Azure & AWS using Infrastructure as Code tools such as Terraform, Ansible and Jenkins • Provide leadership, experience and mentoring on the adoption and usage of Infrastructure as Code automation across Service Operations and Delivery and as well as the broader organization • Build and help transform towards container and serverless compute architectures, such as AKS, EKS, Docker and Azure Functions. • Build and help maintain CI/CD pipelines and orchestrations across multiple environments • Advise, implement and support the adoption of Cloud Native solutions as appropriate to the situation and needs • Build effective Observability of managed solutions, including troubleshooting issues as they arise. • Ensure the infrastructure, automation, monitoring, and CI/CD solutions for FCC/DXG are compatible with the broader organizational DevOps and Security patterns and processes • Mentor a team of DevOps engineers, fostering a culture of collaboration and continuous learning. • Explore new technologies, development patterns, and partake in pilots/POC/technology evaluations. • Conduct work activities using SRE principles, such as resilience, metrics, capacity planning, toil, Incident management and security. • Provide input into architecture and engineering standards • Deploy and maintain critical applications • Provide input into designing new systems and modernize existing applications • Identify areas in need of engineering improvements and propose replacement strategies • Resolve Production Incidents and contribute to root cause analysis • Improve knowledge sharing across the organization on automation best practices. • Have on call responsibilities in rotation within the Service Delivery and Operations team Qualifications: • Bachelor's Engineering and a Master's degree in Computer Science or a related field • Minimum 8 years of software related experience required, with a mixture of Site Reliability, DevOps, or Release Engineering experience with Software Engineering experience in backend services, middleware or data systems • Strong background in software development, with experience in languages such as Python, .NET or Java. • Possess recent experience with Cloud infrastructure (Azure and AWS) • Proficient in Shell Scripting Languages (PowerShell & Bash). • Understanding of the core Azure/AWS services (PaaS, IaaS, SaaS). • Proficiency with automation and source configuration management tools such as Git • Experience with infrastructure as code tools such as Terraform or CloudFormation. • Experience with continuous integration and deployment tools such as Azure DevOps, Jenkins or Travis CI. • Able to clearly explain technical projects to diverse staff to gain their support. • Strong attention to detail with excellent problem-solving skills. • Experience and deep commitment to the transformation to a DevOps culture focusing on continuous integration - full lifecycle of building, automated and performance testing, and automating deployment. • Experience building platforms for Observability and defining standard operating procedures • Experience with diagnostic tools and script automation of Windows and Linux Preferred Experience: • Experience maintaining and deploying highly available, fault-tolerant cloud-native systems at scale using Infrastructure as Code automation and CI/CD pipelines Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $145,500 - $203,900 Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead and deliver complex content experience programs including event management, platform adoption, and cross-team collaboration within healthcare marketing. | 6+ years project/program management in healthcare, experience with Seismic or similar platforms, PMP certification preferred, strong communication and stakeholder skills. | Hybrid role out of our Waltham, Chicago, or Philadelphia offices. We are seeking a highly adaptable and strategic Senior Project and Program Manager to lead and orchestrate complex, cross-functional initiatives within our Content Experience team. This role is ideal for someone who thrives in ambiguity, can independently lead programs from concept through execution, and thrives in a fast-paced, multifaceted environment in a dynamic environment. The ideal candidate will have experience with content enablement and workflow platforms (i.e. Seismic, Workfront), healthcare industry knowledge, and a proven track record of managing large-scale events and strategic programs. Key Responsibilities: Program Leadership & Delivery • Lead the end-to-end delivery of content experience initiatives across reputation, demand generation, sales enablement, and customer campaigns, tailored to the provider, commercial, and international segments. • Establish and manage project plans, timelines, and milestones to ensure on-time, high-quality execution • Project manage cross functional content delivery for major industry events (e.g., HIMSS, HLTH). • Identify and mitigate risks, remove roadblocks, and escalate issues as needed to maintain momentum. • Support vendor management for the Content Experience team • Collaborate with relevant cross functional teams across marketing, sales, product, legal, and external vendors in support of team deliverables Customer story packaging • Partner with customer facing teams to ensure delivery of customer stories, case studies, and value-driven content programs. • Develop and maintain a centralized repository of customer stories and case studies to support campaigns, events, and digital engagement. Content Enablement & Seismic Platform Program • Support adoption, governance, and optimization of the Seismic platform • Stay current on Seismic platform capabilities and champion adoption and best practices across the marketing organization. • Partner with training and content teams to ensure effective tagging, reporting, and usage analytics. • Provide regular platform reporting and actionable insights and recommendations to improve content usage and impact Print Program & Digital Transition • Lead the transformation of the print program toward a digital-first strategy, optimizing content delivery and accessibility. • Oversee the creation, management, and distribution of digital assets through Seismic. • Ensure alignment with content governance, brand standards, and user accessibility. • Manage budget and reporting to Director. Innovation & Problem Solving • Identify gaps and opportunities, propose solutions, and implement improvements independently. • Embrace ambiguity and pivot quickly to meet evolving business needs. Cross-Functional Collaboration: This role will work in close partnership with the Programs & Campaigns, Segments, and Digital Experience teams, with focus on: • Align on Planning & Prioritization: Conduct regular syncs to coordinate timelines, resource allocation, and project dependencies. • Coordinate Execution: Ensure seamless collaboration across teams to deliver high-impact programs and content. • Joint Launch Readiness: Collaborate to ensure all content, enablement tools, and segment-specific requirements are met for successful campaign, event, and product launches. • Feedback & Continuous Improvement: Share insights and post-launch learnings to refine future strategies and improve operational efficiency. This collaboration ensures a consistent, high-quality approach to program delivery across all business segments. Qualifications: Education: Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience). Experience: 6+ years in cross-functional project/program management, preferably in healthcare or pharmaceuticals. Skills: • Experience with Seismic or similar content enablement platforms. • Exceptional communication, presentation, and stakeholder management skills. • Proficiency in project management tools (e.g., Workfront, Asana, Jira). • Ability to work independently, solve complex problems, and lead with minimal direction. • Experience working with international teams • Proven ability to deliver large-scale content programs, including major events • **Certifications:** PMP preferred. Traits for Success: • Ability to work across different teams, levels and skills • Comfortable with ambiguity and shifting priorities. • High emotional intelligence and intellectual curiosity. • Self-starter who can define and evolve their own role. • Strategic thinker with a hands-on approach. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050

Perform quality assurance on legal invoices by reviewing line-item adjustments, verifying billing compliance, resolving law firm appeals, and collaborating with audit teams to ensure accuracy and adherence to client guidelines. | Requires a JD or equivalent legal expertise, 3+ years related experience, strong knowledge of legal billing and terminology, excellent communication and organizational skills, and ability to work independently in a remote setting. | LOCATION: Remote U.S. OVERVIEW The Legal Invoice Review Quality Assurance Analyst (“QA Analyst”) for Wolters Kluwer, Fulfillment Center of Excellence will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis (“LBA”) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. RESPONSIBILITIES Drive the results of the LBACOE quality assurance process, as follows: Conduct review of LBACOE Legal Invoice Analysts’ line-item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance. Using sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience and/or related specialized legal expertise, Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices. Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items. Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted. Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed. Forward the audited and peer-reviewed legal invoice through the review chain as required. Promptly and professionally resolve law firm appeals, as follows: Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration. Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process. Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base. Efficiently and accurately review appealed legal invoice entries. Excellent ability to review, analyze and evaluate legal fee and cost/expense in appealed invoice entries and to exercise discretion and sound independent judgment when making audit and adjustment decisions in a law firm appeals context. Gather key information regarding the adjustment history and the LBACOE communication history on a disputed line item. Additional Responsibilities and Skills: Support internal management in documenting performance metrics for internal use and use with clients and law firms. Communicate and calibrate with audit team and appeals team members as part of critical legal expert QA Analyst “task force” that resolves ambiguities or “close judgment calls” in interpretation of client guidelines when applied to complex legal invoicing scenarios. Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred. Using sound discretion and legal expertise, analyze and condense legal service agreements to produce effective operational outputs meeting and, in some cases, exceeding customer expectations. Self-motivated with an ability to work independently and with very limited supervision after training. Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization Excellent spelling and proofreading skills Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period Familiarity with common business math and possess appropriate business telephone skills Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently. QUALIFICATIONS Education: Bachelor's degree from an accredited school or equivalent experience. Juris Doctor (JD) from an accredited law school or similar program preferred. Experience: 3+ years' experience of related work. #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.