Wolters Kluwer

Supporting sales operations through process improvement, CRM management, and reporting to optimize sales performance and cross-departmental workflows. | Minimum 3+ years in sales operations or related roles, experience with Salesforce, strong analytical and communication skills, and a bachelor's degree; industry-specific experience in Legal/Compliance is preferred. | Senior Sales Operations Analyst (Legal/Compliance) – Hybrid (CT/ET) R0052590 | FCC | HQ SCOE – CS/C T Corporation System Summary The Senior Sales Operations Analyst supports and manages operational and administrative workflows and reporting for New Partnerships and Partnership Management (Sales). This position involves executing and optimizing key operational strategies and objectives as determined by the Director of Sales Operations and the VP Partnerships stakeholders respectively. From an operations perspective, this position requires extensive cross functional collaboration and subject matter expertise of departmental tools, processes, best practices and knowledge. This role involves developing and producing timely and accurate operational and financial reporting and dashboards. Importantly, a key responsibility is the administration and ongoing configuration (as required by the business) of the Sales section of the business unit CRMs (Salesforce). The Senior Sales Operations Analyst will also serve as the primary liaison between Sales and Legal, Finance, Marketing, and Enablement Business Partners. About US: https://www.wolterskluwer.com/en/about-us/organization/financial-and-corporate-compliance Hybrid: Eight days a month we come together in the closest Central & Eastern Time Zone offices within 50 miles to experience the value of connecting with colleagues. You will report to the Director, Sales Operations • FCC | HQ SCOE - CT, and work under the leadership of the Vice President, Sales Operations • FCC | HQ FCOE. This role is a part of FCC | HQ SCOE – CS / C T Corporation System .| Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications (minimum 3+ years): • Serving as a Sales Operations Analyst within medium to large enterprise organizations developing and implementing operational procedures in a complex matrix environment. • Professional experience in a software development and services environment. • Salesforce: Develop and maintain KPI and Sales productivity and pipeline dashboards and reporting for Sales. • Education: Bachelor’s degree required | MBA preferred Preferred Job Qualifications (minimum 3+ years): • A Minimum of 5 years of Legal/Compliance industry experience preferred. • Advanced in Tableau, Power BI, Microsoft Office (especially Excel and PowerPoint), MS Project and SharePoint proficiency. • Must be reliable and deadline oriented. • Data analysis skills sufficient to recognize data anomalies, problems and correct or recommend corrective action. • Strong interpersonal and communication skills. • Ability to work independently and as part of a team sufficient to accomplish Sales Operations objectives. • Must be detail oriented and a critical thinker and able to work without direct supervision. • Creative problem solving skills. • A passion for success of the overall enterprise. Essential Duties and responsibilities Operational: • Assist with account/territory transfers and quota adjustments • Runs territory optimization and deployment analytics and provides necessary input for annual territory/quota review • Document and communicate new processes to the sales organization • Helps identify specific targets within market sub-segments; prioritizes targeted opportunities for sellers • Works with Marketing to define Lead Maturation process; act as proprietor of the process • Identifies ways to automate and/or streamline manual processes; partners with other internal teams to optimize cross-functional workflows • Creation and maintenance of all Sales documentation relating to Partnerships. • Collaborate with Finance Business Partner for pricing worksheets, opportunity to order administration and deal financial modeling as related to recognized revenue timing and margin impact. • General Sales Support as needed • Perform other duties as assigned by sales operations management CRM: • Administer and implement sales automation policies and procedures for ensuring the security and integrity of the company's Salesforce.com data • Responsible for managing the sales process and change management process within Salesforce.com, as well as rebuilding new processes & applications as needed, database management and cleanup, uploads & exports, and support sales teams • Identify and implement new Salesforce.com functionality in conjunction with the SFDC Admin (both within the product and by integrating 3rd Party Applications) driving process efficiencies and new functionality • Provides training and support for users on the operational functions of Salesforce.com • On-board and training new employees on SalesForce.com and other sales processes • Manage and coordinate with the SFDC Admin all data loads to SFDC ensuring the accuracy and timeliness Reporting: • Facilitate the delivery of ad hoc reporting for sales management • Assist sales management in the creation and modification of Tableau sales reports, custom SF Analytics or Power BI dashboards, and campaigns to meet business needs • Conducts analysis to understand health of CT Sales pipeline • Create pipeline reports and enforces rules of standardization to ensure for an accurate sales funnel • Other duties may apply as needed and required. Additional Information (Benefits Start on Day 1): Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: 🔗 https://www.mywolterskluwerbenefits.com/index.html   Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.      · Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.   · Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023   · WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.      Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $95,560 - $133,750

Design and implement full-stack applications, AI agents, and platform components to enable rapid AI agent development, validation, and deployment. | 8+ years of software engineering experience, proficiency in full-stack development, cloud services, AI agent development, CI/CD, and secure SDLC practices. | Principal Full Stack Engineer, AI Platform & Agents Build the GenAI platform that powers critical decisions in healthcare, legal, tax, and compliance industries. Your work will directly shape the future of these fields, enabling faster, safer, and more impactful decision-making at a global scale. -Location: US/Canada, Hybrid or Remote -Work Hours: Must have 9–11 AM CST overlap • Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment, with 2 days per week onsite. • Candidates not within commuting distance will be considered for remote employment. About this role Our team is building a central GenAI Platform to empower hundreds of product teams across the organization with scalable capabilities for rapid development, validation, and deployment of AI agents. We also drive the development of the most impactful AI agents, ensuring faster delivery and greater impact across multiple domains. With over 20 agents already launched and many more in progress, our work accelerates innovation and improves outcomes in critical industries. You'll join a 100-engineer remote-first team within a larger organization that combines the stability of an established company with the agility of a startup. In this high-autonomy, high-impact role, you'll take problems from concept to production, mentor less experienced engineers, and lead by example. You'll design and ship full-stack systems, shape platform capabilities to empower hundreds of product teams, and directly contribute to the development of the most impactful AI agents. Flagship Agent: UpToDate Expert AI In Health, we’re launching UpToDate Expert AI—a medical research and clinical reasoning agent that transforms the world’s most widely used point‑of‑care knowledge resource into a real‑time medical assistant. Millions of physicians will rely on it to accelerate differential diagnosis, refine treatment decisions, and reduce cognitive load—while maintaining rigorous safety, privacy, and guideline fidelity. Improvements you ship (latency, reliability, hallucination reduction) will translate directly into faster, higher-quality patient care at global scale. Tech stack You don’t need to know all of these on day one, but you should be ready to learn quickly. • TypeScript, Node.js, React, Python, LangChain/LangGraph, MCP/A2A, Rust • AWS (primary), Azure, GCP; Docker, Terraform, GitHub Actions • DocumentDB, DynamoDB, OpenSearch, Azure AI Search • Azure OpenAI, AWS Anthropic, Google Gemini • GitHub, Confluence, Slack What you’ll do • Design and implement full‑stack applications, AI agents, and platform components that enable rapid GenAI agent development, validation, and deployment. • Build developer tooling, CI/CD, and observability for safe, fast iteration (evals, canaries, rollout/rollback, cost and quality telemetry). • Apply secure SDLC and privacy‑by‑design practices (threat modeling, least privilege). • Collaborate with product, UX, and domain experts to deliver customer‑focused solutions with measurable outcomes. • Apply current LLM patterns (RAG, retrieval, routing, tool-use, evals) to deliver measurable customer value—faster, more reliable AI systems; reduced time-to-decision; improved trust/safety metrics; and lower cost per query. • Lead by example and be heavily hands-on: drive architecture, mentor engineers, and take ownership of larger projects. Team context • Org and Sub-teams: Central GenAI Platform within Wolters Kluwer, driving innovation across businesses by creating re-usable platform services and components. Sub-teams are fewer than 10 engineers, focused on platform services or customer-facing agents. • Culture and Reporting: We value a "manager of one" mindset, where outcomes matter more than optics. Authority is earned through demonstrated impact, not tenure or title. You’ll report directly to the Director of Engineering, AI Platform. • Team Size and Impact: Our globally distributed team of ~100 engineers combines the stability of an established company with the agility of a startup. We are moving fast, and there are many areas where you can have a big impact. • Work setup: Remote-first in US or EU, with hybrid options near major offices. Collaboration requires 9–11 AM CST overlap. Occasional travel for team onsites/offsites as needed. Minimum qualifications • 8+ years of professional software engineering experience. • Strong full‑stack development skills and cloud experience (AWS/Azure/GCP). • Expert in at least one, and proficient across the others: • AI Agent development and evaluation • Backend development • Frontend development • Cloud services (AWS/Azure/GCP) • CI/CD and Infrastructure as Code • Site Reliability Engineering (SRE) • Quality engineering / testing strategy • Secure SDLC and privacy by design • Proven track record delivering secure, reliable, cloud‑native systems to production. • Excellent problem‑solving, ownership, and cross‑functional communication. Nice to have • Proven ability to deliver software products independently or as part of a small, fast-paced team. • Experience of taking AI agents from concept to production, including safety evaluations, iterative testing (e.g., A/B testing), and continuous improvement. • Experience with LangChain/LangGraph and MCP; vector/RAG systems; OpenSearch. • Worked on traditional ML tasks like training, deployment, and monitoring. • Understand how LLMs work, their failure modes, and techniques like fine-tuning and model adaptation. • Familiarity with regulatory frameworks such as SOC2, HIPAA, etc. To apply Please submit your resume along with a brief cover letter that includes a “Statement of Exceptional Work.” In your cover letter, highlight one of your most impactful projects by addressing the following: • Your role and the problem space you were working in • The technical and product challenges you faced, and how you addressed them • The measurable impact of your work (e.g., metrics, outcomes, improvements) This will help us better understand your approach to solving complex problems and the value you bring to the team. Please do not include any proprietary or confidential information in your submission Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $183,700 - $260,050 Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Translate business needs into functional designs, lead design sessions, and support client implementations. | Experience with Enablon software, requirements gathering, and project management in EHS and ORM domains. | Wolters Kluwer is a global leader in professional information services, combining deep domain expertise with specialized technology to help professionals make confident decisions. Every day, our customers use our solutions to save lives, improve businesses, and build better judicial and regulatory systems. We help them get it right. • *Find your place here.** Learn more about Wolters Kluwer (https://www.wolterskluwer.com) and Enablon (https://www.wolterskluwer.com/en/solutions/enablon) , the recognized leader in EHS and Operational Risk Management solutions. • *What We Offer: ** The Business Analysis Manager role offers growth potential opportunities, professional development, the opportunity to be truly impactful to the business, an engaging team environment, a hybrid work schedule ( _in-office two days a week - East Coast preferred, Central considered_ ), and amazing benefits. • *Office Locations:** Contact Wolters Kluwer | Wolters Kluwer (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) • *What You'll be Doing:** As a **Business Analysis Manager** , you’ll work independently with minimal supervision, often leading internal projects and driving key initiatives that impact multiple teams. You’ll play a critical role in translating business needs into actionable functional designs, ensuring the successful delivery of Enablon solutions that address complex client challenges. This role requires not only strong technical expertise but also exceptional communication and relationship-building skills. You’ll engage directly with clients, listen actively to their needs, and clearly articulate how Enablon’s products can help achieve their business objectives. You’ll also have the opportunity to propose innovative solutions and contribute to the development of new Enablon offerings—helping shape the evolution of our services and strengthen our position as a trusted partner in Operational Risk Management (ORM) and Environment, Health & Safety (EHS). Our ideal candidate has hands-on experience in ORM and EHS implementation, a solid understanding of regulatory requirements and industry best practices, and the ability to work from one of our Eastern U.S. offices two days per week to better collaborate with our Europe-based team. If this sounds like you, we’d love to connect. **Be the difference with us.** • *Key Tasks: ** + Responsible for the requirements gathering and elicitation translating this into the functional design document + Lead in design sessions and workshops, participate in relevant project meetings during the design phase and knowledge transfer with various other project stakeholders, internal and external. + Participate in the estimation of effort for new projects or change requests + Work closely with the Subject Matter Expert team to define exact domain requirements + Conduct gap analysis and/or study the business processes of a customer + Create stories that describe the functional (features) and non-functional scope (performance, security, and other expectations) of a customer project + Act as a point of reference for the Implementation Squad to translate the functional and business requirements into stories. + Provide Support and coaching to Professional Services consultants to implement user stories and client functional requirements during the project. + Ensure customer satisfaction and enhance relationship management + Design and maintain Enablon Best Practice Templates and Certified add-ons, + Develop, document, and maintain professional Services processes and procedures. + Take Initiative to improve internal processes • *You're a Great Fit if You Have/Can:** Education: + 4-year degree in Computer Science, Software Engineering or equivalent + Business Analyst Foundation or similar is a plus + Prince-2 Foundation is a plus Experience: + Proven experience designing and implementing Enablon software across multiple modules + Skilled in requirements analysis and global implementation across key business domains, including: Permit To Work, Barrier Management, Operational Safety, Plant Management, Environmental, Health & Safety Management, Compliance Management, Process Safety Management. + Functional knowledge of key business domains such as EHS, Compliance and Operational Risk, with experience aligning Enablon capabilities to business processes and objectives + Experience on multiple projects across a variety of industries and applications + Experience in Software Product Development + Experience as a Consultant or Business Analyst in the software industry. + Ability to set and manage priorities judiciously. + Demonstrable knowledge of software development lifecycle and activities. + A strong understanding of software Agile methodologies Technical skills: + Demonstrated skills in Enablon implementation services + Creating project documentation + Knowledge of bug-tracking systems + Excellent command of English both written and oral + Ability to solve complex problems and to exercise judgment based on the analysis of multiple sources of information Soft Skills: + Strong relationship-building skills including the ability to relate constructively to all levels of the organization. + Excellent oral & written communication skills + Able to set and manage priorities judiciously + Able to articulate ideas to both technical and non-technical addressees. + Self-motivated and directed, initiative, collaborative, a strong motivator and team player, result and goal-oriented + Naturally persuasive, able to negotiate and solve problems + Demonstrate great attention to detail while still articulating the ‘big picture”. + Work collaboratively and effectively with diverse, multi-stakeholder groups. + Able to synthesize complex and diverse information. + Able to transform details and facts into recommendations and action plans. + Able to produce clear and informative policy and process documentation. + Demonstrate an analytic mindset with the ability to creatively solve problems. + Excel at operating in a fast-paced and changing environment, remaining focused on results and goals. + Explain difficult or sensitive information, work to build consensus. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference • *Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html • *Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit **www.wolterskluwer.com** , follow us on Twitter (https://twitter.com/wolters\_kluwer) , Facebook (https://www.facebook.com/wolterskluwer) , and LinkedIn (https://www.linkedin.com/company/2483?trk=tyah&trkInfo=tarId%3A1415118411059%2Ctas%3Awolters%20kluwer%2Cidx%3A2-1-6) • *The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ • *Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Wolters Kluwer is a global leader in professional information services, combining deep domain expertise with specialized technology to help professionals make confident decisions. Every day, our customers use our solutions to save lives, improve businesses, and build better judicial and regulatory systems. We help them get it right. • *Find your place here.** Learn more about Wolters Kluwer (https://www.wolterskluwer.com) and Enablon (https://www.wolterskluwer.com/en/solutions/enablon) , the recognized leader in EHS and Operational Risk Management solutions. • *What We Offer: ** The Business Analysis Manager role offers growth potential opportunities, professional development, the opportunity to be truly impactful to the business, an engaging team environment, a hybrid work schedule ( _in-office two days a week - East Coast preferred, Central considered_ ), and amazing benefits. • *Office Locations:** Contact Wolters Kluwer | Wolters Kluwer (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) • *What You'll be Doing:** As a **Business Analysis Manager** , you’ll work independently with minimal supervision, often leading internal projects and driving key initiatives that impact multiple teams. You’ll play a critical role in translating business needs into actionable functional designs, ensuring the successful delivery of Enablon solutions that address complex client challenges. This role requires not only strong technical expertise but also exceptional communication and relationship-building skills. You’ll engage directly with clients, listen actively to their needs, and clearly articulate how Enablon’s products can help achieve their business objectives. You’ll also have the opportunity to propose innovative solutions and contribute to the development of new Enablon offerings—helping shape the evolution of our services and strengthen our position as a trusted partner in Operational Risk Management (ORM) and Environment, Health & Safety (EHS). Our ideal candidate has hands-on experience in ORM and EHS implementation, a solid understanding of regulatory requirements and industry best practices, and the ability to work from one of our Eastern U.S. offices two days per week to better collaborate with our Europe-based team. If this sounds like you, we’d love to connect. **Be the difference with us.** • *Key Tasks: ** + Responsible for the requirements gathering and elicitation translating this into the functional design document + Lead in design sessions and workshops, participate in relevant project meetings during the design phase and knowledge transfer with various other project stakeholders, internal and external. + Participate in the estimation of effort for new projects or change requests + Work closely with the Subject Matter Expert team to define exact domain requirements + Conduct gap analysis and/or study the business processes of a customer + Create stories that describe the functional (features) and non-functional scope (performance, security, and other expectations) of a customer project + Act as a point of reference for the Implementation Squad to translate the functional and business requirements into stories. + Provide Support and coaching to Professional Services consultants to implement user stories and client functional requirements during the project. + Ensure customer satisfaction and enhance relationship management + Design and maintain Enablon Best Practice Templates and Certified add-ons, + Develop, document, and maintain professional Services processes and procedures. + Take Initiative to improve internal processes • *You're a Great Fit if You Have/Can:** Education: + 4-year degree in Computer Science, Software Engineering or equivalent + Business Analyst Foundation or similar is a plus + Prince-2 Foundation is a plus Experience: + Proven experience designing and implementing Enablon software across multiple modules + Skilled in requirements analysis and global implementation across key business domains, including: Permit To Work, Barrier Management, Operational Safety, Plant Management, Environmental, Health & Safety Management, Compliance Management, Process Safety Management. + Functional knowledge of key business domains such as EHS, Compliance and Operational Risk, with experience aligning Enablon capabilities to business processes and objectives + Experience on multiple projects across a variety of industries and applications + Experience in Software Product Development + Experience as a Consultant or Business Analyst in the software industry. + Ability to set and manage priorities judiciously. + Demonstrable knowledge of software development lifecycle and activities. + A strong understanding of software Agile methodologies Technical skills: + Demonstrated skills in Enablon implementation services + Creating project documentation + Knowledge of bug-tracking systems + Excellent command of English both written and oral + Ability to solve complex problems and to exercise judgment based on the analysis of multiple sources of information Soft Skills: + Strong relationship-building skills including the ability to relate constructively to all levels of the organization. + Excellent oral & written communication skills + Able to set and manage priorities judiciously + Able to articulate ideas to both technical and non-technical addressees. + Self-motivated and directed, initiative, collaborative, a strong motivator and team player, result and goal-oriented + Naturally persuasive, able to negotiate and solve problems + Demonstrate great attention to detail while still articulating the ‘big picture”. + Work collaboratively and effectively with diverse, multi-stakeholder groups. + Able to synthesize complex and diverse information. + Able to transform details and facts into recommendations and action plans. + Able to produce clear and informative policy and process documentation. + Demonstrate an analytic mindset with the ability to creatively solve problems. + Excel at operating in a fast-paced and changing environment, remaining focused on results and goals. + Explain difficult or sensitive information, work to build consensus. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference • *Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html • *Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit **www.wolterskluwer.com** , follow us on Twitter (https://twitter.com/wolters\_kluwer) , Facebook (https://www.facebook.com/wolterskluwer) , and LinkedIn (https://www.linkedin.com/company/2483?trk=tyah&trkInfo=tarId%3A1415118411059%2Ctas%3Awolters%20kluwer%2Cidx%3A2-1-6) • *The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ • *Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Lead the development and execution of data and analytics products supporting healthcare providers, translating customer needs into product roadmaps, and collaborating with technical teams. | 5+ years in healthcare technology or data platforms, strong understanding of data modeling and analytics tools, excellent stakeholder management skills. | About the Role Are you a strategic product manager with a passion for healthcare innovation and data-driven solutions? We're hiring a Senior Technology AI Product Manager to join our Data, Analytics and Platform team. At Wolters Kluwer Health, you'll shape the next generation of our AI-enabled solutions, working on products that help millions of clinicians and patients make better decisions every day. You'll bring a consumer mindset to healthcare - designing for trust, usability, and engagement, not just functionality. This role plays a critical role in leading the analytics roadmap for the UpToDate Enterprise suite that unites the overall health portfolio by building data-first products. In this role, you'll work cross-functionally with product leadership, engineering, data science, and customers to deliver AI-enabled tools, self-service dashboards, and analytics capabilities to drive measurable outcomes. The UpToDate Enterprise suite connects the product lines of UpToDate, Lexidrug, and Patient solutions to drive value for providers. To be successful, you'll articulate the business value of analytics in the Enterprise model, while understanding the technical architecture to steer the analytics roadmap feasibility and prioritization. LOCATION HYBRID: Waltham, MA or Philadelphia, PA or Chicago, IL Key Responsibilities • Product Strategy & Vision • Evolve the product vision for data and analytics solutions that support clinical and operational excellence. • Conduct market and competitive analysis to identify opportunities for differentiation and innovation. • Customer-Centric Use Case Development • Partner with product teams and customers (e.g., hospitals, clinics, healthcare systems) to uncover high-value use cases, such as combining siloed data into unified models or enabling AI-supported decision tools. • Translate customer needs into product requirements and roadmaps. • Execution & Delivery • Lead cross-functional teams through the product lifecycle - from ideation to launch and iteration. • Own the internal readiness of new analytics features and products to support hospital executives in an AI-enabled SaaS environment. • Technical Fluency • Collaborate with technical Product manager, engineering and data development leads to ensure feasibility, strong execution, and scalability of solutions. • Understand data architecture, APIs, and analytics platforms to guide product decisions. • Stakeholder Engagement • Communicate product strategy, roadmap, and value proposition to internal leadership and external stakeholders. • Gather feedback from internal and external stakeholders to inform direction and build consensus for the strategic direction. Qualifications • Bachelor's degree in a technical or healthcare-related field; advanced degree preferred. • 5+ years of product management experience, ideally in healthcare technology, data platforms, or analytics. • Strong understanding of data modeling, data integration, and analytics tools. • Proven ability to translate technical concepts into business value. • Experience working with clinical decision support tools, usage analytics, or AI-enabled healthcare solutions is a plus. • Excellent communication, collaboration, and stakeholder management skills. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $114,750 - $160,450

Manage high-profile healthcare accounts, develop sales strategies, lead and mentor junior staff, and negotiate complex sales terms. | 7+ years in healthcare technology sales or account management, experience with risk adjustment software, and strong leadership and strategic skills. | Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Health Language: Simplifying Healthcare Data | Health Language | Wolters Kluwer What We Offer: The Senior Account & Relationship Executive role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. What You'll be Doing: As a Senior Account & Relationship Executive, you will manage the most complex and high-profile accounts with discretion. Your strategic planning and deep understanding of account needs will drive business growth and enhance customer satisfaction. You may also serve as a lead for a small team, contributing to the development and success of junior team members. Our ideal candidate will be located in the Eastern or Central time zone, have experience in the Healthcare Technology space with Payer, Provider, and Vendor, and a proven track record of success in sales. Key Tasks: • Manage and nurture relationships with complex and high-profile accounts. • Conduct strategic planning to meet account-specific business needs. • Exercise broad authority in setting and negotiating product/service terms. • Create, implement, and monitor comprehensive sales plans. • Lead and mentor a small team of junior account managers. • Conduct regular strategic meetings with senior management of client accounts. • Resolve critical and complex customer issues. • Develop and execute upselling and cross-selling strategies within accounts. • Drive customer satisfaction through tailored service delivery. • Contribute to the development of sales policies and strategies. You're a Great Fit if You Have/Can: • Bachelor's Degree or equivalent relevant experience. • 7+ years' experience in Field Sales or Account Management or other equivalent experience. • Experience in the healthcare technology space either in payer, provider, or vendor. • Experience working with risk adjustment software. • Strategic Communication: Advanced communication skills for high-level interactions. • Leadership: Ability to lead and mentor junior team members. • Deep Product Knowledge: In-depth understanding of the organization's products or services. • Sales Strategy: Proficient in complex sales strategy development and implementation. • High-Level Negotiation: Expertise in negotiating complex sales terms. • CRM Mastery: Mastery of CRM tools for managing complex accounts. • Analytical Insight: Advanced analytical skills for strategic planning and performance tracking. • Relationship Management: Exceptional ability to maintain and enhance long-term client relationships. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, includingMedical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html Diversity Matters:Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visitwww.wolterskluwer.com, follow us onTwitter,Facebook, andLinkedIn The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050

Manage Scrum teams through software development lifecycle, facilitate Agile practices, lead projects, manage risks, and report status to stakeholders. | Bachelor's degree or equivalent, 5+ years with software development teams, 3+ years leading as Scrum Master or project manager, Agile/Scrum expertise, preferably Scrum Master certification and SAFe experience. | This role will support Compliance Solutions division and will primarily work with the FCC-CS Banking Compliance suite of products: Responsibilities: • Manage software development Scrum teams throughout the entire software development project lifecycle, including facilitating the planning, construction, testing, and deployment phase • Work with the team and stakeholders to help ensure projects meet the requirements and are delivered with quality in a timely manner • Coach and guide the team in its Agile practices, facilitating the team's meetings, removing impediments, and shielding the team from interruptions • Lead projects with development teams of internal/external developers, testers, analysts, and product managers using Agile/Scrum • Identify any issues and risks for the team and project, and manage any open issue or risk to resolution • Report sprint and release status and participate in the related status meetings and scrum of scrums • Help ensure artifacts are accurate and documents clearly define the scope and status, and receive stakeholder approval • Prepare timely, clear, and concise reports and presentations for management • Maintain a strategic focus on the deliverables, including frequent interaction with the business area to ensure a balance between the immediate project needs and the long-term goals of the company • Promote process change where the existing process may not reflect best practices or may be deficient in providing the organization with adequate controls and direction Qualifications: Minimum Experience: • Bachelor's degree from an accredited college/university or equivalent work experience. Scrum Master certification is preferred • Minimum 5 years of experience working with software development teams • At least 3 years of experience leading teams as a scrum master or project manager, including: • Building and managing project/release plans, managing risk, scheduling, estimating, and resource planning • Solid functional knowledge of software development processes • Managing teams/projects using an iterative methodology such as Agile or Scrum • Experience managing teams/projects using an iterative methodology such as Agile or Scrum along with solid functional knowledge of software development processes. Experience with SAFe is preferred Preferred Experience: • Experience managing 3rd party vendors and associated deliverables • Experience managing geographically dispersed teams • Strong ability to work with and influence people at all levels of the organization • Proven track record of success in leading projects involving multidisciplinary teams and requiring extensive collaboration skills • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook; Experience working with Azure DevOps/TFS, and Visual Studio preferred Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $114,750 - $160,450

Lead and manage SaMD software development projects ensuring compliance with regulatory standards, coordinate cross-functional teams, track project metrics, and drive process improvements. | Bachelor's degree and 9+ years experience in SaMD or regulated medical software program management with strong knowledge of FDA, EU MDR, ISO 13485, agile practices, and risk management. | The Principal SaMD Technical Program Manager plays a pivotal role in driving the development and delivery of Software as a Medical Device (SaMD) products. This position is responsible for enabling engineering teams to operate at high velocity while ensuring strict compliance with global regulatory standards such as FDA, EU MDR, ISO 13485, and IEC 62304. They are responsible for creating and managing the software development plan and partnering with engineering, quality, and regulatory team members to aligning the process with agile and lean engineering practices. This approach empowers teams to innovate rapidly while maintaining audit-ready outputs and supporting the full product lifecycle, including post-market surveillance and ongoing compliance maintenance. Collaboration and leadership are central to this role. The Principal SaMD TPM acts as a bridge between engineering, product, regulatory affairs, clinical, and quality assurance teams, facilitating strategic decision-making and resolving cross-functional dependencies. They provide oversight to various aspects of the project portfolio, coordinating meetings and project deliverable milestones. They are responsible for tracking and communicating key metrics—such as risk information, documentation completeness, and team velocity—to both technical and business stakeholders. By engaging with executive leadership and managing demand from diverse sources, they ensure that product needs are clearly understood, prioritized, and delivered in alignment with organizational goals. As a catalyst for continual improvement, the Principal SaMD TPM researches, recommends, and implements new practices and automation opportunities to accelerate delivery and align activities with key business objectives and product initiatives. The role requires hands-on expertise in agile software development, process facilitation (Scrum, Kanban), and adaptive program management. Through a combination of technical acumen, process optimization, and collaborative leadership, they drive the organization’s mission to deliver safe, effective, and innovative medical software solutions. Responsibilities: Lead SaMD Development Projects: Drive the functional planning, execution, and delivery of SaMD projects, ensuring effective delivery and alignment with relevant regulatory standards and organization SOPs. Project Management: Apply best-practice project management methodologies to ensure adherence to project timelines, requirements, and goals. Create and maintain dashboards, project plans, schedules, charters, and risk registers to monitor progress and performance, resolve operational issues, and minimize any potential delays. Execute multiple projects simultaneously, prioritizing competing initiatives. Organize and lead project team meetings with detailed agendas, documenting key tasks, action items, and decisions. Lifecycle Management: Lead SaMD product development initiatives from Project Kickoff to End-of-Life, ensuring all required lifecycle management activities are planned and executed, including new product development, change management, post-market surveillance, and maintenance activities. Risk Management: Lead Project risk mitigation activities, including timeline, resource, and budgetary risks that arise during the device lifecycle to ensure business priorities are met. Support device and compliance risk management activities (hazard analysis, risk assessments) throughout the device life cycle Cross-Functional Collaboration: Act as a liaison between engineering, product, regulatory affairs, clinical, and QA teams to resolve dependencies, facilitate strategic decision-making, and drive process improvement. Coordinate meetings and project deliverables. Metrics and Reporting: Track and communicate key metrics (risk status, milestone progress, documentation completeness, team velocity) to technical and business stakeholders. Stakeholder Engagement: Engage with executive stakeholders to ensure product needs are understood, prioritized, and delivered. Process Improvement: Research, recommend, and implement new practices and automation opportunities to accelerate delivery and improve compliance. Qualifications: Bachelor’s degree in engineering, computer science, or related field (or equivalent practical experience). 9+ years of experience working on SaMD or regulated medical software products in technical program management, engineering, or project management roles using agile practices. Knowledge of FDA and EU MDR-related standards. Hands-on experience with design control, risk management, and technical documentation (DHF, traceability matrix, protocols, reports, risk assessments, testing, etc.). Demonstrated experience working under a formal QMS (ISO 13485, 21 CFR 820) Experience working with an eQMS and other tooling for managing SaMD projects. Strong understanding of modern agile software development practices and adaptive program management. Excellent communication, leadership, and organizational skills; ability to work effectively in a matrixed, cross-functional environment. Experience supporting products through the full lifecycle, including post-market activities. Ability to analyze data and communicate effectively through written and graphical formats to large audiences, including executives. Experience with cybersecurity and/or AI/ML compliance for medical software is a plus. Agile, PMP and Regulatory Certifications are a plus. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Drive new customer acquisition and upsell opportunities, manage territory plans, build stakeholder relationships, deliver sales presentations, negotiate contracts, and maintain CRM records. | Minimum 2 years in a quota-carrying sales role with proven new logo acquisition and upselling success, strong B2B sales understanding, CRM proficiency, excellent communication, and ability to work independently in a fast-paced environment. | Senior Account & Relationship Manager - Remote R0051782 | CP/ESG TeamMate | WK Audit & Assurance | WK Financial Services, Inc. About the Role: As an Senior Account & Relationship Manager, you will be responsible for driving growth by acquiring net new logo customers and driving upsell opportunities within your assigned territory. This role is ideal for a high-performing sales professional who thrives in fast-paced environments, understands complex buying cycles, and can balance strategic hunting with consultative account management. Your success will directly impact revenue growth, market penetration, and customer satisfaction. Work Arrangement: 100% Remote position. You will report to the Associate Director, Field Sales • CPESG | WK Audit & Assurance, and work under the leadership of the Director, Sales, CP & ESG TeamMate • CPESG | WK Audit & Assurance. This role is a part of CP/ESG TeamMate | WK Audit & Assurance | WK Financial Services, Inc. Division/BU About Us: https://www.wolterskluwer.com/en/solutions/teammate/esg Required Job Qualifications (Min. 2yr+ experience) 2 years in a quota-carrying, full sales cycle role Proven success in acquiring net new logo customers and expanding existing accounts through upsell strategies. Strong understanding of B2B buying behaviors and decision-making processes. Excellent communication and presentation skills, with the ability to tailor messaging to diverse audiences. Experience with consultative selling and value-based sales approaches. Proficiency in CRM tools (e.g., Salesforce) and sales enablement platforms. Strong organizational and time-management skills to manage a high volume of accounts and activities. Analytical mindset with the ability to interpret sales data and adjust strategies accordingly. Self-motivated, goal-oriented, and comfortable working independently or in a team environment. Ability to thrive in a dynamic, fast-paced environment with shifting priorities. Essential Duties and Responsibilities: Prospect, qualify, and close net new logo accounts and upsell opportunities within existing customer relationships. Develop and execute territory plans to drive pipeline growth and exceed sales targets. Build and maintain relationships with key stakeholders across multiple levels of the customer organization. Deliver tailored sales presentations and product demos that address specific business challenges. Negotiate pricing, terms, and contracts with moderate autonomy and strategic insight. Maintain accurate and up-to-date records of pipeline activity, customer interactions, and performance metrics in CRM. Collaborate with marketing and sales development teams to optimize lead generation and conversion. Ensure customer satisfaction through proactive account management and issue resolution. Provide input into forecasting, reporting, and continuous improvement of sales processes. Stay informed on industry trends, competitive landscape, and product developments. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: 🔗 https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700 This role is eligible for Commission. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Process and scan documents, assist process servers, resolve or escalate issues, communicate progress, and participate in process improvements. | High school diploma, 1+ years customer service experience, good typing skills, and preferably experience with ERP systems and order entry software. | As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives. You will report to the Manager, Fulfillment and work from our local office in Dallas, TX. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity. Responsibilities: • Fulfill orders for internal and external customers by scanning and processing documents. • Assists Process Servers in the completion of service for CT’s Registered Agent function. • Research legal documents. • Resolve or escalate issues. • Follow requests through to completion. • Communicate progress to customers and our teams. • Navigate quickly between multiple processing systems and databases. • Contribute to customer satisfaction and organizational success. • Participate in process improvement programs, best practices, and occasional special projects. • Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications. Qualifications: Education: • High School diploma or equivalent. Prefer some college. Experience: • 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. • Good typing skills (30 wpm.). • #LI-Onsite • Experience with ERP systems and databases preferred. Skills: • Order Entry Systems: Proficiency in using order entry software. • Attention to Detail: Ability to maintain accuracy in order processing. • Customer Service: Basic understanding of customer service principles. • Communication: Effective verbal and written communication skills. • Time Management: Ability to manage time and prioritize tasks. • Team Collaboration: Willingness to work collaboratively with team members. • Documentation: Ability to maintain and organize operational documents. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Lead financial strategy, reporting, risk management, multiple P&Ls, and team leadership to drive business growth and margin improvement. | 10+ years FP&A experience with 5+ years leading finance teams, expertise in financial operations, M&A, multi-national finance, IFRS, and strong executive communication. | The VP Finance, Legal & Regulatory - ELM Solutions reports directly to the EVP Finance, Legal & Regulatory (LR) and serves as a key strategist and business partner to the ELM executive team, responsible for the financial direction, guidance, and compliance to support successful company operations. Functional responsibilities include financial and management reporting, control, treasury, internal audit, financial planning and analysis, budgeting and information systems, business development support, strategy support, driving compliance with regulatory requirements and WK practices & policies, and supporting strategic initiatives to drive business growth and margin improvement. The VP Finance leads a team responsible for generating forecasts, analyzing trends, and creating financial models that will drive the organization's success. Ability to interpret financial data and communicate actionable insights will be key to maximizing business performance and growth. The VP Finance is expected to be in the office at least 2 days a week and potentially more based on business requirements. NYC or Houston locations preferred but potential flexibility with regards to other major WK office locations in the US. Essential Duties and Responsibilities: • Financial Strategy and Planning:Develop and implement financial strategies to support the business objectives of L&R ELM Solutions. Lead the annual budgeting and forecasting processes. • Financial Reporting:Oversee the preparation and presentation of accurate and timely financial reports, including monthly, quarterly, and annual financial statements. • Risk Management:Identify and manage financial risks, ensuring robust internal controls and compliance with all relevant regulations and policies. • Manage Multiple P&Ls:Oversee and optimize financial performance across diverse geographic markets and multiple profit and loss statements, ensuring tailored strategies align with local market dynamics. • Global Financial Oversight:Provide comprehensive financial oversight and support to international operations, ensuring alignment with corporate objectives while addressing regional challenges and opportunities. • Team Leadership:Lead and mentor a team of finance professionals, fostering a culture of high performance and continuous improvement. • Business Partnering:Collaborate with senior management and other departments to provide financial insights and support decision-making processes. • Cost Management:Monitor and control costs to ensure efficient use of resources and alignment with financial goals. • Investment Analysis:Evaluate potential investments and strategic initiatives, providing financial analysis and recommendations to support business decisions. • Stakeholder Management:Maintain strong relationships with key stakeholders, including external auditors, regulatory bodies, and financial institutions. • Cross-Functional Collaboration:Foster collaboration among regional finance teams to drive consistency in financial reporting and performance metrics across all operating units, facilitating knowledge sharing and best practices. • Strategic Market Insights:Analyze financial performance and market trends in various geographies to provide insights that inform strategic decision-making at the corporate level. • Leadership and Vision:Provide the leadership and vision necessary to generate year-over-year growth in revenue, EBITA, and cash. • Review and Preparation:Prepare and review VSP, business cases, budgets, LE forecasts, and acquisition proposals. • Timely Reporting:Ensure timely and accurate preparation of annual budget, strategic planning, and monthly revenue, expense, and EBITA reports. Job Qualifications: Education: Minimum: Bachelor's degree in business, Finance, or related discipline. Master's degree in finance, Business Administration, CPA is a plus Experience: • 10 years FP&A experience with a min 5years leading teams and responsibility for financial operations for a revenue line of business • Growing and diversifying a business through organic growth, corporate development initiatives, and change/expansion through alliances, joint ventures, and acquisitions (including M&A) • Delivering results in a diverse and changing environment • Evaluating the financial stability of potential acquisitions and divestments • Working within a business that is heavily impacted/driven by technology and digital transformation • Using financial and operational analysis and insight development to improve business performance and profitability • Effective business advisory and influencing skills while working across a variety of functions, business units, and geographies • Extensive experience in financial strategy development that accommodates diverse business models and P&L structures, ensuring sustainable growth in various markets • Familiarity with currency management and foreign exchange risks associated with operating in international markets • Demonstrated excellence in managing finance, accounting, budgeting, control, and reporting, preferably in a multi-national environment • Strong analytical skills and experience transforming a strategic vision into an operational model • A collaborative leader and effective communicator with strong written and oral skills • Strong commitment to developing team members • Sound knowledge about IFRS (or similar) and Internal Control reporting • Highly developed executive presence with strong collaboration skills; able to articulate a value proposition and secure buy-in and support from senior executive leadership, peers, and staff • Expert in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Familiarity with NetSuite • Must be capable of multitasking, prioritization, decision making and able to manage multiple systems, data sets and priorities Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, HI, NY, WA: $203,900 - $262,150

The Field Sales Executive will drive profitable sales growth within an assigned account base of CPA firms. Responsibilities include managing sales pipelines, promoting new account development, and growing existing customer business. | Candidates should have a bachelor's degree in a relevant field or 6+ years of software/SaaS field sales experience. A minimum of 5 years of B2B sales experience, particularly in software or SaaS, is required. | ***You may work from a remote home office location anywhere in the Unites States*** The digital future has arrived and the tax and accounting professions are changing rapidly. Professionals today have different needs, expectations and capabilities. In addition to accuracy, they need greater mobility, simplicity and speed. These needs place a premium on access to active intelligence, agile systems and integrated workflow solutions -- in short "Best in Process" solutions. This is precisely the value that Wolters Kluwer, Tax & Accounting US delivers to professionals. As a Field Sales Executive for Wolters Kluwer Tax & Accounting, you will have primary responsibility for driving profitable sales growth within an assigned established account base of CPA firms. You will report to the Divisional Manager, Field Sales. Specific job responsibilities are outlined below: What you'll be doing: Learn full line of Tax & Accounting products including; features, benefits, pricing, intended use, value proposition and competitive position to serve clients by attending and engaging in training program for new hires; complete all self-study reading, exercises, and activities in the prescribed timeline. Learn and implement the sales process for Tax & Accounting products and services by staying informed of the prescribed sales process and meets sales quotas. Manage assigned account list that supports a healthy sales pipeline by reviewing target list provided; organize customers by segment and opportunity (e.g., size, type of firm); research contact information for decision-makers and influencers; build daily and weekly calling lists, making corresponding calls; and maintain information within Salesforce CRM following timing and content standards. Promote new account/customer development to meet ongoing sales goals and conduct prospecting/introductory calls to establish full calendar of in-person/virtual meetings; participate in industry meetings, trade shows and sales meetings; and conduct group presentations to create interest in products and services. Grow existing customer business to meet ongoing sales goals by contacting or meeting with clients to stay informed of their needs, and convey the value provided by existing WK solutions. Contribute to new product development and issue resolution that meets customer needs by identifying gaps/issues where current products do not meet client requirements; work with Product Managers to translate unmet client requirements into functional specifications; manage client expectations on the timing, delivery and scope of product enhancements. Improve TAA market share within the territory by identifying opportunities in target accounts using competitive products and engaging our client accounts at the management and executive level to identify business issues. Manage time and resources to accomplish sales goals by planning for and scheduling all required sales activity and grouping activities logically (e.g., in-person meetings in the same locale on the same or consecutive days) Collaborate with colleagues to exchange information such as selling strategies and marketing information. Work with other sales personnel and Division Sales Manager to address account/channel conflicts. Develop an Annual Business Plan based on accurate pipeline predictions, mid-year business update, weekly reports and quarterly forecasts. Participate in weekly communication with Divisional Sales Manager You're a great if you have: Education: Bachelor's degree in Business, Accounting, Marketing, or related field; OR, if no degree, 6+ years of software/SaaS field sales experience. Minimum Experience: 5 or more years of B2B sales experience, including: Sales experience with on-premise/cloud software, SaaS business application or content information Developing and qualifying prospect lists Track record meeting/exceeding quotas and sales goals Developing and implementing business plans and forecasts Converting contacts gained through networking into legitimate business opportunities Making in-person presentations to prospective clients to explain products and services and their correlation with our client's needs Proficiency with CRM tools (i.e. Salesforce.com; SalesLogix) Other Knowledge, Skills, Abilities and Certifications: Demonstrated proficiency with a consultative sales approach Work with a minimum amount of oversight Work within a matrixed organization with multiple sales channels Prior President's/Club Achiever and multiple sales performance awards Formalized sales training (e.g. Challenger Sales, Miller Heiman) Work flexible schedule Excellent facilitation skills--work toward collaboration but not necessarily agreement TRAVEL Up to 30% annually for client visits and company/industry events and trade shows #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750 This role is eligible for Commission. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Lead go to market planning, collaborate with marketing and cross-functional teams, analyze product metrics, organize events, and maintain product documentation. | Bachelor’s degree, 5+ years product management experience in B2B software, strong commercial mindset, communication, analytical, and strategic skills, with ability to travel and work hybrid. | About the Role: As a Senior Product Manager Audit Solutions, you will take on more advanced tasks and contribute significantly to the strategic execution of the Go to Market plans for the US Market. Your role will involve a deep engagement with the market and responsibility for ensuring that products meet business goals while also working to identify new opportunities to advance existing products and create new products. Responsibilities: • Assist in defining and implementing the go to market plan for the US audit market • Work with Marketing team to develop and implement marketing strategies and campaigns and evaluate their effectiveness. • Analyze product performance metrics and suggest improvements. • Organize and lead product-related events and webinars. • Be a company spokesperson for customers, influencers, associations, industry groups, and the market overall. Partners with communications teams to • Support and contribute to product planning and strategy sessions. • Develop and maintain comprehensive product documentation. • Facilitate collaboration across departments and with external stakeholders. • Aid in creating and adjusting the product roadmap based on market insights. • Provide insights and recommendations during product lifecycle meetings. Skills: • Commercial orientation and proven track record • Effective Communication: Proficient in conveying ideas and information. • Analytical Expertise: Skills to interpret complex data. • Project Management: Ability to manage and lead smaller projects. • Collaboration: Strong skills to work with diverse teams. • Technical Proficiency: Proficiency in advanced tools and software. • Strategic Thinking: Ability to think strategically about product planning. • Problem-Solving: Enhanced problem-solving capabilities. Job Qualifications Education: Bachelor’s degree from an accredited university, or equivalent experience Graduate degree in a business-related field preferred, especially MBA Experience: • Minimum 5 years in product management for software products • Experience leading product management of a complex product portfolio in B2B enterprise Other Knowledge, Skills, Abilities or Certifications: • Commercial mindset • Business and financial acumen • Qualitative and quantitative market research • Effective communication – verbal and written • Influencing • Collaboration • Planning and prioritization • Solution orientation • Analyzing and synthesizing information • Track record of launching innovative solution through deep customer empathy • Commitment to continuous improvement and challenging status quo • Ability to effectively pivot between strategic and tactical activities • Deliver results in times of opportunities and adversities • Nimble, quick to respond and adjust • Focus on customer satisfaction and continuous improvement • Holds themselves and others accountable • Ability to interact, communicate with and influence various levels of the organization Travel requirements Up to 30% Physical Demands Normal office environment. Hybrid position 8 days/month in office. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Lead design and implementation of cloud infrastructure and CI/CD pipelines, mentor DevOps engineers, improve system reliability, and drive adoption of DevOps culture and automation. | Bachelor's and Master's degrees, 8+ years in software/DevOps/SRE with backend development experience, proficiency in cloud infrastructure (Azure, AWS), scripting, automation tools, CI/CD, and leadership in DevOps transformation. | NOTE: This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location. As a Lead DevOps Engineer, you will be responsible for leading the design and implementation of the infrastructure and CI/CD pipelines for our applications, as well as maintaining and improving the reliability of our existing systems. You will work alongside the Wolters Kluwer Product Teams to successfully implement and bring any learnings through continuous improvements. You will work closely with the application development teams to ensure that our services and solutions are delivered efficiently and with the highest level of quality. In addition, you will be responsible for mentoring a team of DevOps engineers, fostering a culture of collaboration with continuous learning Responsibilities: • Design, implement and automate the creation of Cloud Infrastructure in Azure & AWS using Infrastructure as Code tools such as Terraform, Ansible and Jenkins • Provide leadership, experience and mentoring on the adoption and usage of Infrastructure as Code automation across Service Operations and Delivery and as well as the broader organization • Build and help transform towards container and serverless compute architectures, such as AKS, EKS, Docker and Azure Functions. • Build and help maintain CI/CD pipelines and orchestrations across multiple environments • Advise, implement and support the adoption of Cloud Native solutions as appropriate to the situation and needs • Build effective Observability of managed solutions, including troubleshooting issues as they arise. • Ensure the infrastructure, automation, monitoring, and CI/CD solutions for FCC/DXG are compatible with the broader organizational DevOps and Security patterns and processes • Mentor a team of DevOps engineers, fostering a culture of collaboration and continuous learning. • Explore new technologies, development patterns, and partake in pilots/POC/technology evaluations. • Conduct work activities using SRE principles, such as resilience, metrics, capacity planning, toil, Incident management and security. • Provide input into architecture and engineering standards • Deploy and maintain critical applications • Provide input into designing new systems and modernize existing applications • Identify areas in need of engineering improvements and propose replacement strategies • Resolve Production Incidents and contribute to root cause analysis • Improve knowledge sharing across the organization on automation best practices. • Have on call responsibilities in rotation within the Service Delivery and Operations team Qualifications: • Bachelor's Engineering and a Master's degree in Computer Science or a related field • Minimum 8 years of software related experience required, with a mixture of Site Reliability, DevOps, or Release Engineering experience with Software Engineering experience in backend services, middleware or data systems • Strong background in software development, with experience in languages such as Python, .NET or Java. • Possess recent experience with Cloud infrastructure (Azure and AWS) • Proficient in Shell Scripting Languages (PowerShell & Bash). • Understanding of the core Azure/AWS services (PaaS, IaaS, SaaS). • Proficiency with automation and source configuration management tools such as Git • Experience with infrastructure as code tools such as Terraform or CloudFormation. • Experience with continuous integration and deployment tools such as Azure DevOps, Jenkins or Travis CI. • Able to clearly explain technical projects to diverse staff to gain their support. • Strong attention to detail with excellent problem-solving skills. • Experience and deep commitment to the transformation to a DevOps culture focusing on continuous integration - full lifecycle of building, automated and performance testing, and automating deployment. • Experience building platforms for Observability and defining standard operating procedures • Experience with diagnostic tools and script automation of Windows and Linux Preferred Experience: • Experience maintaining and deploying highly available, fault-tolerant cloud-native systems at scale using Infrastructure as Code automation and CI/CD pipelines Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $145,500 - $203,900 Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead and deliver complex content experience programs including event management, platform adoption, and cross-team collaboration within healthcare marketing. | 6+ years project/program management in healthcare, experience with Seismic or similar platforms, PMP certification preferred, strong communication and stakeholder skills. | Hybrid role out of our Waltham, Chicago, or Philadelphia offices. We are seeking a highly adaptable and strategic Senior Project and Program Manager to lead and orchestrate complex, cross-functional initiatives within our Content Experience team. This role is ideal for someone who thrives in ambiguity, can independently lead programs from concept through execution, and thrives in a fast-paced, multifaceted environment in a dynamic environment. The ideal candidate will have experience with content enablement and workflow platforms (i.e. Seismic, Workfront), healthcare industry knowledge, and a proven track record of managing large-scale events and strategic programs. Key Responsibilities: Program Leadership & Delivery • Lead the end-to-end delivery of content experience initiatives across reputation, demand generation, sales enablement, and customer campaigns, tailored to the provider, commercial, and international segments. • Establish and manage project plans, timelines, and milestones to ensure on-time, high-quality execution • Project manage cross functional content delivery for major industry events (e.g., HIMSS, HLTH). • Identify and mitigate risks, remove roadblocks, and escalate issues as needed to maintain momentum. • Support vendor management for the Content Experience team • Collaborate with relevant cross functional teams across marketing, sales, product, legal, and external vendors in support of team deliverables Customer story packaging • Partner with customer facing teams to ensure delivery of customer stories, case studies, and value-driven content programs. • Develop and maintain a centralized repository of customer stories and case studies to support campaigns, events, and digital engagement. Content Enablement & Seismic Platform Program • Support adoption, governance, and optimization of the Seismic platform • Stay current on Seismic platform capabilities and champion adoption and best practices across the marketing organization. • Partner with training and content teams to ensure effective tagging, reporting, and usage analytics. • Provide regular platform reporting and actionable insights and recommendations to improve content usage and impact Print Program & Digital Transition • Lead the transformation of the print program toward a digital-first strategy, optimizing content delivery and accessibility. • Oversee the creation, management, and distribution of digital assets through Seismic. • Ensure alignment with content governance, brand standards, and user accessibility. • Manage budget and reporting to Director. Innovation & Problem Solving • Identify gaps and opportunities, propose solutions, and implement improvements independently. • Embrace ambiguity and pivot quickly to meet evolving business needs. Cross-Functional Collaboration: This role will work in close partnership with the Programs & Campaigns, Segments, and Digital Experience teams, with focus on: • Align on Planning & Prioritization: Conduct regular syncs to coordinate timelines, resource allocation, and project dependencies. • Coordinate Execution: Ensure seamless collaboration across teams to deliver high-impact programs and content. • Joint Launch Readiness: Collaborate to ensure all content, enablement tools, and segment-specific requirements are met for successful campaign, event, and product launches. • Feedback & Continuous Improvement: Share insights and post-launch learnings to refine future strategies and improve operational efficiency. This collaboration ensures a consistent, high-quality approach to program delivery across all business segments. Qualifications: Education: Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience). Experience: 6+ years in cross-functional project/program management, preferably in healthcare or pharmaceuticals. Skills: • Experience with Seismic or similar content enablement platforms. • Exceptional communication, presentation, and stakeholder management skills. • Proficiency in project management tools (e.g., Workfront, Asana, Jira). • Ability to work independently, solve complex problems, and lead with minimal direction. • Experience working with international teams • Proven ability to deliver large-scale content programs, including major events • **Certifications:** PMP preferred. Traits for Success: • Ability to work across different teams, levels and skills • Comfortable with ambiguity and shifting priorities. • High emotional intelligence and intellectual curiosity. • Self-starter who can define and evolve their own role. • Strategic thinker with a hands-on approach. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050

Perform quality assurance on legal invoices by reviewing line-item adjustments, verifying billing compliance, resolving law firm appeals, and collaborating with audit teams to ensure accuracy and adherence to client guidelines. | Requires a JD or equivalent legal expertise, 3+ years related experience, strong knowledge of legal billing and terminology, excellent communication and organizational skills, and ability to work independently in a remote setting. | LOCATION: Remote U.S. OVERVIEW The Legal Invoice Review Quality Assurance Analyst (“QA Analyst”) for Wolters Kluwer, Fulfillment Center of Excellence will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis (“LBA”) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. RESPONSIBILITIES Drive the results of the LBACOE quality assurance process, as follows: Conduct review of LBACOE Legal Invoice Analysts’ line-item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance. Using sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience and/or related specialized legal expertise, Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices. Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items. Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted. Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed. Forward the audited and peer-reviewed legal invoice through the review chain as required. Promptly and professionally resolve law firm appeals, as follows: Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration. Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process. Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base. Efficiently and accurately review appealed legal invoice entries. Excellent ability to review, analyze and evaluate legal fee and cost/expense in appealed invoice entries and to exercise discretion and sound independent judgment when making audit and adjustment decisions in a law firm appeals context. Gather key information regarding the adjustment history and the LBACOE communication history on a disputed line item. Additional Responsibilities and Skills: Support internal management in documenting performance metrics for internal use and use with clients and law firms. Communicate and calibrate with audit team and appeals team members as part of critical legal expert QA Analyst “task force” that resolves ambiguities or “close judgment calls” in interpretation of client guidelines when applied to complex legal invoicing scenarios. Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred. Using sound discretion and legal expertise, analyze and condense legal service agreements to produce effective operational outputs meeting and, in some cases, exceeding customer expectations. Self-motivated with an ability to work independently and with very limited supervision after training. Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization Excellent spelling and proofreading skills Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period Familiarity with common business math and possess appropriate business telephone skills Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently. QUALIFICATIONS Education: Bachelor's degree from an accredited school or equivalent experience. Juris Doctor (JD) from an accredited law school or similar program preferred. Experience: 3+ years' experience of related work. #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.