Wisconsin Foundation and Alumni Association

Lead the design and implementation of digital solutions to enhance organizational engagement and efficiency, collaborating across teams to optimize platforms and user experiences. | Extensive experience in digital platform management, Salesforce expertise, leadership skills, and strategic planning in digital environments. | Overview Join a mission‑driven organization where your digital expertise can truly make an impact. The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Director of Digital Experience & Capabilities. The Director of Digital Experience & Capabilities plays a critical role in executing WFAA’s digital strategy by implementing and optimizing solutions that advance organizational priorities, as outlined in WFAA’s digital roadmap or as identified by WFAA leadership. This position combines technical expertise with digital subject matter leadership to help WFAA deliver seamless, engaging, and effective online experiences. As a technical lead, this position collaborates with other team members to enable capabilities across Salesforce Marketing Cloud, Experience Cloud, CRM, websites, and other marketing technology platforms. The person in this role supports unified constituent journeys that drive engagement, personalized experiences, and organizational performance. Please note: We prefer to hire for this position in a hybrid capacity (2 days in the office weekly) with a candidate residing near the Madison WI area. However, we are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Essential Functions Technical Execution & Platform Optimization Lead or collaborate in the design and implementation of key initiatives identified in WFAA’s digital roadmap, ensuring timely and effective delivery of solutions to advance strategic business goals and deliver seamless digital experiences. Translate marketing and engagement strategies into scalable technical architectures using Salesforce systems and adjacent platforms/channels (e.g. email, SMS, websites, print-on-demand). Collaborate with colleagues in digital, marketing, CRM admin, and other IT or business teams to understand objectives, design, and implement end-to-end technology solutions that span Salesforce Marketing Cloud, Experience Cloud, CRM, and adjacent systems – resulting in improved business outcomes and end-user experience improvements. In conjunction with CRM admins and fellow Digital team members, strategize, design, and help implement seamless solution integrations with CRM and transactional systems – such as web forms, online giving, and membership applications. Strategize, design, and help implement automated workflows and data integration solutions for multi-channel marketing efforts (e.g. email, advertising, SMS, direct mail), personalized experiences, and business efficiency. Work closely with digital product managers to identify and implement cross-platform enhancements and new features that improve the constituent experiences. Perform system testing, quality assurance, and debugging to ensure the reliability and functionality of digital-centric systems and marketing solutions. Document configuration processes, guidelines, and best practices for holistic knowledge sharing. Troubleshoot and resolve technical issues, ensuring reliability and scalability. Strategic Leadership Serve as a strategic thought partner with the Vice President – Digital Experience & Innovation to translate complex business needs into scalable, user-centric, digital solutions; and support roadmap execution in an agile, integrated, and outcome-driven mode. Collaborate with digital, marketing, technology, and business teams to translate strategic priorities into actionable technical solutions. Serve as a trusted advisor on platform capabilities and industry best practices to achieve organizational objectives through technical solutions. Identify opportunities for platform optimization and expansion – driving quick success and long-term value. Digital Leadership & Insights Serve as a subject matter expert for digital platforms, guiding stakeholders on user experience and technology alignment. Stay current with trends, features, and updates in the Salesforce ecosystem to propose innovative solutions and maintain a competitive edge. Monitor, recommend, and implement emerging technologies – including opportunities with AI and automation – to drive innovation and future-readiness. Support compliance with accessibility standards, security protocols, and data governance policies in digital solutions. Encourage the use of analytics and reporting to measure success and inform continuous improvement. People Leadership Work with leadership to determine staffing needs, design jobs, write/update job descriptions and allocate team members and assign/delegate duties accordingly. Recruit, interview and select highly talented and qualified team members for open positions. Orient, train, mentor, coach, and develop team members, encouraging an appropriate level of independence supporting professional growth. Manage, establish, delegate, communicate, monitor and reinforce team assignments, accountabilities, performance expectations and goals. Effectively manage change initiatives affecting team member organization and responsibilities. Provide ongoing feedback and recognition as well as periodic formal performance appraisals. Manage and collaborate with team members on their work, providing guidance, problem solving, insight, etc., to support their success. Communicate, support and apply WFAA policies and procedures in collaboration with Human Resources and other management team members. Review and approve expense reports reinforcing the WFAA travel and expense policies. Qualifications Required Qualifications: 10+ years of progressive experience in digital-centric roles with proven experience successfully managing teams (project or direct reports). Proven success in designing and executing enterprise-wide digital solutions. Experience with Salesforce platforms (including Marketing Cloud, Experience Cloud, and CRM), web platforms such as WordPress, and enabling improved end-user experiences and business efficiency through the integration of these systems. Demonstrated experience implementing and helping organizations adopt AI capabilities native in Salesforce and adjacent systems. Proven ability to design and implement practical and right-sized solutions – achieving technical and business objectives on time and on budget. Exceptional strategic thinking, executive presence, stakeholder engagement, and adaptability in a dynamic technology environment. Demonstrated ability to lead cross-functional teams, influence without direct authority, and thrive in an environment with multiple concurrent projects/workstreams. Demonstrated ability to influence, negotiate, and build relationships across an organization. Experience leveraging external partnerships to accelerate the value of internal strategies, programs, systems and solutions – including managing vendor/consultant relationships. 2+ years of experience in a team lead or supervisory role. Other Qualifications: Bachelor’s degree in digital marketing, information technology, communications, or a related field. A dedication to continuous learning, skill advancement, and ongoing professional development (e.g., conferences, workshops, industry groups). Salesforce certified: Marketing Cloud Engagement (Consultant or similar), AI (Agentforce Specialist preferred), and/or Experience Cloud Consultant. Demonstrated knowledge of user experience design, accessibility standards (WCAG), and usability principles. Experience working in the higher education or advancement industry. At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation

Manage donor relationships, coordinate fundraising projects, and support stewardship activities within a university alumni and development context. | Requires 3+ years in fundraising or nonprofit environment, strong communication skills, proficiency in MS Office and CRM software, and experience in donor engagement and event management. | Overview The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a dynamic, self-motivated Senior Development Program Specialist / Development Program Manager. This position will work within the School of Human Ecology, School of Education, Law School Group, primarily supporting the School of Human Ecology. This position requires significant self-directed work as well as demonstration of independent judgment in managing projects, prioritizing responsibilities and time, and communicating progress to team members. This position is a part of a dynamic, fast-paced development team that requires a high level of organizational oversight and leadership to achieve team project goals and objectives. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days weekly. Please Note: We can hire this position as a Senior Development Program Specialist or Development Program Manager, depending on the skills and experience of the selected candidate. Who is WFAA?The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. Essential Functions Donor and Campus Relationship Management Serve as primary liaison to unit Advancement/Strategic Communications and Dean’s offices. Triage, negotiate, and respond to all inquiries, requests, donor communication list requests, proposals and issues while continuing efforts to build mutually beneficial relationships, improve communication and collaborative teamwork, and increase campus understanding of the development process. Work in collaboration with the unit’s Advancement/Strategic Communications and Dean’s offices on projects including, but not limited to, the college’s BOV meeting, commencement, emeritus events, bi-weekly meetings, printed materials and information/data pulls. Coordinate with WFAA resources such as Business Intelligence and Research to compile data and other information that better informs high-level strategic planning, donor recognition, stewardship activities for the unit and Dean’s office. In coordination with the events team, plan, implement, and manage all aspects of events designed to identify and cultivate Dean’s prospects and build relationships with existing donors (i.e. Wisconsin Club, Dean’s travel, etc.). Collaborate with directors of development on donor visits to campus, including on-site logistics, greeting and hosting guests, and responding to miscellaneous needs as they arise. Serve as one point of contact for campus inquiries about policies and procedures at WFAA. Assist directors of development with the preparation, signature routing, and final distribution of gift legal documentation (e.g. Memoranda of Agreements, Fund Operation Agreements, Pledge Agreements, etc.) in accordance with established WFAA business processes. Maintain advisory board memberships, donor recognition society memberships, and other affiliated groups within the constituent database. Strategy Development, Planning and Project Execution Work in active partnership with the unit’s Vice President, leadership team, senior development directors and unit’s advancement team (if applicable) to plan, implement, manage and evaluate strategies, initiatives, and projects designed to enhance and advance the unit’s priorities/goals, prospect and donor identification, cultivation, solicitation, and stewardship and successfully move projects to completion. Create and implement consistent standards of practice and procedure that provide exemplary customer service to donors and campus partners. Provide directors of development with materials as requested in preparation for top-tier donor visits in collaboration with Development Program Specialists. Work with WFAA collaborators such as Marketing, Communications, Gift Planning, and others to facilitate team projects and leverage internal resources for a consistent and exceptional donor experience Manage and track the unit’s Key Performance Indicators in coordination with unit Managing Director. This will include supporting accurate entry of data into CRM. Serve as unit CRM subject matter expert for development team and interface with the Business Intelligence Service Center and Development teams. Stewardship In collaboration with campus, directors of development, and the central stewardship team, assist with all aspects of comprehensive stewardship of donors, including gift acknowledgements, milestone thanks, scholarship and faculty award cycles, and impact reporting. Proactively develop and create stewardship recommendations and/or projects in collaboration with the unit’s Vice President, Directors of Development, campus unit leaders (i.e. Advancement/Strategic Communications and Dean’s offices, department Chairs, etc.) and top tier donors. Collaborate with stewardship work groups within the unit and Foundation to review and assess unit stewardship activities and implement new opportunities for growth, meaningful donor engagement and impact reporting (i.e. end of campaign book, Premier gift impact projects). Coordinate and manage the gift impact reporting process for Faculty Endowments. Manage the process for the Dean’s top-tier thank-you letters for the unit. Fund Administration and Management Respond to campus questions regarding unit gifts and funds, identifying issues that require additional review and action, including questions of fund use and compliance. Respond to gift services and donor needs regarding pledges and account recognition. Utilize and generate financial reports related to gift information requests from directors of development or campus partners. Participate in unit fund audit as directed by Finance leadership. Act as unit BUA (business user access) for campus access requests to CRM and WFAA funds. Office Administration Coordinate the direct mailing of solicitations, announcements, event invitations, parking permits, and provide development support for advanced administrative needs when necessary or appropriate (i.e. travel and expense reports, scheduling meetings with multiple constituents and various needs requirements, etc.). Suggest areas for process improvement and assist in improvement implementation. Qualifications Required Qualifications Bachelor’s degree is preferred or an equivalent combination of education and work experience. 3 + years of relevant professional work experience in higher education, non-profit, or fundraising environment Other Qualifications Excellent verbal and written communication skills and strong attention to detail. Ability to judge the relative importance of issues and act independently to address them, applying the appropriate level of urgency to achieve results. Self-motivation, a proactive nature, persistence, flexibility and dependability. Ability to work effectively with a team in an entrepreneurial environment and interact well with all internal and external constituents. Ability to remain calm under pressure; prioritize and manage multiple and sometimes competing tasks, and maintain a high degree of discretion, tact, poise, professionalism, and diplomacy. High degree of proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint); previous experience with database reporting and constituent relationship management software preferred. Demonstrates creativity and resourcefulness by identifying and adapting best practices from outstanding donor relations programs, and by designing visually appealing, brand-aligned materials using tools such as Canva. At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.

The Client Services Analyst provides first point of contact support for end users, troubleshooting common hardware and software issues. They assist with endpoint deployments and contribute to security and compliance tasks. | Candidates should have at least 1 year of experience in customer service and supporting endpoint devices. A basic understanding of operating systems and strong communication skills are also required. | Overview The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Client Services Analyst (Help Desk) to join the Technical Services & Support Team.The Client Services Analyst is a key member of the IT support team, serving as a first point of contact for end users seeking assistance with endpoint devices, collaboration tools, and IT systems. This role focuses on triaging and resolving routine technical issues, escalating more complex problems to senior analysts, engineers, or specialized teams as needed. In addition to day-to-day support, the analyst assists with endpoint deployments and contributes to basic security and compliance tasks. The ideal candidate is customer-focused, detail-oriented, and eager to grow their technical skills in a fast-paced support environment. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days weekly. Who is WFAA?The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. Essential Functions Client Support Provide end-user support via phone, email, or in person by troubleshooting common hardware and software issues across desktops, laptops, printers, mobile devices and collaboration spaces. Set up and recover equipment for onboarding and offboarding employees, contractors, and interns following established procedures. Monitor the support queue (e.g., Zendesk), triage incoming tickets, and document troubleshooting steps clearly and accurately. Help identify recurring issues and share observations to support process improvements. Escalate unresolved or complex issues to senior analysts or engineering teams. Collaborate with IT team members to support user experience improvements across core systems. Support delivery of basic technical orientation or training for new hires. Maintain and update internal documentation as directed. Endpoint Management Maintain accurate asset inventory records by documenting moves, adds, and changes. Assist with imaging, configuring, and deploying laptops and mobile devices for end users. Support the lifecycle of endpoint devices by helping with procurement, setup, and proper disposal or recycling of retired equipment. Provide basic troubleshooting and support for collaboration spaces and equipment such as conference rooms. Participate in hardware refresh efforts and contribute to assigned IT support projects. Stay informed on endpoint technologies and assist with evaluating new hardware and software solutions. Demonstrate working knowledge of operating systems and productivity tools to support user needs and improve the support experience. Provide on-site assistance (remote hands) to engineering teams by supporting hardware setup, basic troubleshooting, and system access needs. Security Participate in the Incident response team as needed to triage reported security incidents based on established processes and guidelines. Assist in regular software updates and patching as needed or required Qualifications Required Qualifications: 1 + year of hands-on experience supporting endpoint devices in a desktop or client services environment. 1 + year of experience in a customer service environment Basic understanding of Windows and macOS operating systems. Familiarity with Microsoft Office Suite (Word, Excel, Outlook). Excellent communication skills and customer service orientation. Computer experience in Windows OS 10, Mac OS, IOS devices, Microsoft Office products. Strong oral and written communication skills to communicate technical information to non-technical personnel. Ability to perform daily work activities and assignments under general supervision. Other Qualifications: High school diploma or equivalent; associate’s degree in IT or related field preferred. Ability to work effectively in a team environment and collaborate with cross-functional teams. Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations. Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities. Strong problem-solving skills and attention to detail. Willingness to learn and adapt to new technologies. Physical capability to lift 50 lbs. Certifications such as CompTIA A+ WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful. We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (advanceuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.