Wisconsin Foundation and Alumni Association

Lead and improve security posture by managing operations, incident response, and governance functions while driving strategic security initiatives. | Bachelor's degree with 7+ years cybersecurity experience including 3+ years technical people management and expertise in enterprise security tools and regulatory frameworks. | Overview The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for the University of Wisconsin-Madison is seeking an Information Security Manager to join the Information Technology department! The Information Security Manager is responsible for leading and continuously improving the security posture, day-to-day operations, security engineering, incident response, vulnerability management, and governance, risk, and compliance (GRC) functions, and executing the organization’s strategic direction. This role is also highly focused on operational excellence, a security-first culture, and a strong mandate to drive automation and AI adoption across security operations. This position provides direct people leadership and technical oversight across the security program, recommending and setting standards and metrics to ensure a resilient and proactive and effective security posture. The Information Security Manager partners closely with the Sr. Managing Director, Infrastructure & Security, Infrastructure & Security team members, and other stakeholders to translate organizational priorities into actionable security roadmaps, ensuring consistent operational excellence across all security functions, and to develop the engineers and administrators within the team. The ideal candidate combines deep technical credibility in cybersecurity with proven people management skills, strong judgment under pressure, and the ability to influence security culture and provide security education across technical and non-technical teams. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days a week. Who is WFAA?The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. Essential Functions Security Governance, Risk & Compliance Lead and oversee the compliance with regulatory frameworks and internal policy requirements including HIPAA, PCI-DSS, and NIST. Ensure consistent application of security patches, vulnerability remediation, access controls, and configuration hardening across endpoints, servers, cloud workloads, and network environments. Lead and oversee vulnerability management efforts, risk assessments, and compliance audits, ensuring findings are prioritized and remediated in alignment with business risk tolerance. Oversee the development and maintenance of security policies, standards, and procedures across the organization. Lead or oversee penetration testing efforts and coordinate remediation of identified vulnerabilities. Oversee third-party risk management processes, ensuring vendor security practices are evaluated and contractual security requirements are enforced. Promote a culture of security accountability and risk-informed decision-making across technical and business teams. Lead and oversee the security awareness training program for the organization. Strategic Direction & Stakeholder Management Partner with the Sr. Managing Director, Infrastructure & Security to define and execute the strategic roadmap for the organization’s security program. Translate organizational and business priorities into actionable project plans, resourcing decisions, and operational standards. Provide architectural and operational oversight for security initiatives, ensuring alignment with infrastructure standards, compliance requirements, and scalability needs. Serve as an escalation point and primary liaison with external security vendors, Managed Detection & Response (MDR) providers, third-party security partners, overseeing service deliver, performance and SLA compliance. Stay current with industry trends, emerging threats, threat intelligence, and vendor roadmaps to inform security strategy, tooling, and investment decisions. Report on team performance, project status, capacity, security posture and risk to the Sr. Managing Director and other stakeholders, including budget and resourcing recommendations. Drive cross-functional collaboration with other Infrastructure & Security teams on security requirements and shared initiatives. Security Optimization, Automation & AI Enablement Oversee the day-to-day operations of the Security team, ensuring a reliable, proactive, and high-performing security program across the organization’s technology environments. Ensure timely triage, escalation, and resolution of security incidents, acting as an escalation point for complex or high-impact security events. Review and approve security changes, ensuring adherence to change management practices and minimizing operational and security risk. Oversee root cause analysis, post-incident reviews, and remediation planning for significant security incidents, breaches, or degradations. Ensure incident response plans, disaster recovery procedures, and business continuity mechanisms are maintained and regularly tested in collaboration with cross-functional teams. Champion automation, scripting and AI-enabled security tooling to reduce manual effort and improve operational efficiency across security operations. Maintain oversight of technical documentation, security configuration standards, and monitoring/alerting baselines for all security systems. Manage and prioritize the security project portfolio, ensuring projects are delivered on time, within scope, and aligned with business needs. Work cross-functionally within the Infrastructure & Security team to identify and assist with operational optimization for other teams Team Leadership & Development Lead, coach, and develop the security team including hiring, onboarding, performance management, and career development. Set team goals, workload priorities, staffing plans, schedules, on-call rotations, and after-hours coverage to support reliable security operations. Conduct regular one-on-ones, performance reviews, and development planning to build technical depth, bench strength, and succession readiness. Foster a collaborative, accountable, service-oriented culture that emphasizes security excellence, customer engagement, documentation, continuous learning, innovation, and operational ownership. Identify skills gaps and training needs and coordinate certifications and professional development opportunities for team members. Qualifications Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or relevant experience that provides equivalent knowledge, skills, or abilities. 7 + years of progressive experience in cybersecurity, security engineering, or a related field. 3 + years of experience directly managing or leading technical security teams, including hiring, performance management, and staff development. 5 + years of hands-on experience with enterprise security tools and technologies, including SIEM, EDR, IDS/IPS, firewalls, and endpoint protection platforms. 5 + years of experience with security architecture, incident response, vulnerability management, and compliance programs. Experience managing relationships with Managed Detection & Response (MDR) providers, security vendors, and other third-party security partners. Demonstrated experience leading cross-functional security projects using established project management methodologies. Demonstrated success driving security process improvements, automation, or operational optimization initiatives. Familiarity with regulatory frameworks and compliance standards including HIPAA, PCI-DSS, and NIST. Deep understanding of cybersecurity principles, protocols, architecture, and best practices. Proven ability to lead, motivate, and develop technical security teams. Strong understanding of regulatory frameworks, compliance standards, and enterprise risk. Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands. Ability to work under pressure and manage multiple complex initiatives simultaneously. Strong communication, interpersonal, and stakeholder management skills, including the ability to present to senior leadership. Ability to design, document, and maintain effective procedures, processes, and automations. Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations. Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities. Flexible to new situations and challenges, and an advocate for change. Experience implementing or managing AI-enabled security operations, security automation frameworks, or SOAR platforms. Ability to lead cross-functional projects using lightweight project management practices. Ability to understand business needs and balance usability and security. Other Qualifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) Strong analytical and reporting skills with experience building dashboards and using service data to drive prioritization, root-cause analysis, and continuous improvement. At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.

Lead and improve cloud and network infrastructure operations, manage teams, and drive automation and security compliance. | Requires 5+ years cloud/network experience, 3+ years managing technical teams, strong cloud and network knowledge, and leadership skills. | Overview The Wisconsin Foundation and Alumni Association (WFAA), the private fundraising and alumni relations organization for the University of Wisconsin-Madison, is seeking a Cloud & Network Services Manager to join our Information Technology department. The Cloud & Network Services Manager will lead and continuously improve WFAA’s cloud and network infrastructure, day-to-day operations, engineering practices, and service performance. This role plays a key part in advancing the organization’s cloud and network strategy while driving operational excellence, automation, and AI-enabled improvements across cloud and network operations. This position provides direct people leadership and technical oversight across cloud infrastructure, including AWS, Azure, Microsoft 365, and VMware; enterprise networking, including LAN, WAN, and WLAN; and the systems and endpoint functions that support these environments. The Cloud & Network Services Manager partners closely with the Sr. Managing Director, Infrastructure & Security to translate organizational priorities into actionable project roadmaps, maintain a consistent security posture, and develop the engineers and administrators within the group. The ideal candidate will bring strong technical credibility across cloud and network domains, proven people leadership experience, sound judgment under pressure, and the ability to communicate infrastructure strategy effectively with both technical and non-technical stakeholders. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days weekly. Essential Functions Operational Optimization, Automation & AI Enablement • Oversee the day-to-day operations of both the Cloud Services and Network Services teams, ensuring reliable, secure, and high-performing infrastructure across cloud platforms (AWS, Azure, Microsoft 365, VMware) and network environments (LAN, WAN, WLAN). • Ensure timely triage, escalation, and resolution of cloud and network incidents, acting as an escalation point for complex or high-impact issues. • Review and approve cloud and network changes, ensuring adherence to change management practices and minimizing operational risk. • Oversee root cause analysis, post-incident reviews, and remediation planning for significant cloud and network outages or degradations. • Ensure disaster recovery plans, failover mechanisms, and business continuity procedures are maintained and regularly tested across cloud and network environments. • Champion automation, scripting, Infrastructure-as-Code, and AI-enabled tooling to reduce manual effort and improve operational efficiency across both teams. • Maintain oversight of technical documentation, configuration standards, and monitoring/alerting baselines for cloud and network systems. • Manage and prioritize the cloud and network project portfolio, ensuring projects are delivered on time, within scope, and aligned with business needs. • Work cross-functionally within the Infrastructure & Security team to identify and assist with operational optimization for other teams. Strategic Direction & Stakeholder Management • Partner with the Sr. Managing Director, Infrastructure & Security, and other leaders to define and execute the strategic roadmap for cloud and network infrastructure. • Translate organizational and business priorities into actionable project plans, resourcing decisions, and operational standards for both teams. • Provide architectural and operational oversight for cloud and network initiatives, ensuring alignment with infrastructure standards, security policies, and scalability requirements. • Contribute to the development and maintenance of policy and procedure covering IT services provided by WFAA. • Serve as an escalation point and primary liaison with external cloud and network vendors, MSPs, and service providers, overseeing service delivery, performance, and SLA compliance. • Stay current with industry trends, emerging technologies, and vendor roadmaps to inform cloud and network strategy, tooling, and investment decisions. • Report on team performance, project status, capacity, and risk to the Sr. Managing Director and other stakeholders, including budget and resourcing recommendations. • Drive cross-functional collaboration with other Infrastructure & Security teams on infrastructure requirements and shared initiatives. Team Leadership & Development • Lead, coach, and develop engineers and administrators across the Cloud Services and Network Services teams, including hiring, onboarding, performance management, and career development. • Set team goals, workload priorities, staffing plans, schedules, on-call rotations, and after-hours coverage to support reliable cloud and network operations. • Conduct regular one-on-ones, performance reviews, and development planning to build technical depth, bench strength, and succession readiness. • Foster a collaborative, accountable, service-oriented culture that emphasizes customer engagement, documentation, technical excellence, continuous learning, innovation, and operational ownership. • Identify skills gaps and training needs and coordinate certifications and professional development opportunities for team members. Security Operations & Risk Mitigation • Ensure consistent application of security patches, vulnerability remediation, access controls, and configuration hardening across cloud and network environments. • Oversee Active Directory, Single Sign-On (SSO), and network authentication (RADIUS/TACACS+) architecture, integrations, and workflows. • Partner with the Security team to address vulnerabilities, support audits, and strengthen the overall risk posture of cloud and network infrastructure. • Ensure cloud and network teams adhere to regulatory, compliance, and internal policy requirements. Qualifications Required Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or relevant experience that provides equivalent knowledge, skills, or abilities. • 5+ years of progressive experience in cloud and/or network infrastructure design, engineering, and support. • 3+ years of experience directly managing or leading technical engineering or administration teams, including hiring, performance management, and staff development. • 5 +years of experience managing cloud platforms (e.g., AWS, Azure), Microsoft 365, and enterprise security and identity management. • 5+ years of experience with enterprise network infrastructure, including routers, switches, firewalls, and wireless technologies (Cisco environments preferred). • Experience managing relationships with Managed Service Providers, Internet Service Providers, and other third-party vendors. • Demonstrated experience leading cross-functional infrastructure projects using established project management methodologies. • Demonstrated success driving process improvement through AI adoption. • Experience with process automation and operational optimization initiatives. • Deep understanding of cloud and network principles, protocols, architecture, and best practices. • Proven ability to lead, motivate, and develop technical teams across multiple disciplines. • Strong understanding of regulatory frameworks, compliance standards, and security best practices. • Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands. • Ability to work under pressure and manage multiple complex initiatives simultaneously. • Strong communication, interpersonal, and stakeholder management skills, including the ability to present to senior leadership. • Ability to design, document, and maintain effective procedures, processes, and automations. • Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations. • Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities. • Flexible to new situations and challenges, and an advocate for change. • Experience implementing or managing AI-enabled IT operations (AIOps), self-service tools, or automation frameworks. • Ability to lead cross-functional projects using lightweight project management practices. Other Qualifications: • Certifications or significant experience using Azure, AWS, and Cisco technologies. • Industry standard security certifications (e.g. CISSP, Security+). • Experience with Infrastructure-as-Code, automation/scripting (PowerShell, Python), and AI-enabled operational tooling. • Strong analytical and reporting skills with experience building dashboards and using service data to drive prioritization, root-cause analysis, and continuous improvement. At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits!

The Client Services Analyst provides first point of contact support for end users, troubleshooting common hardware and software issues. They assist with endpoint deployments and contribute to security and compliance tasks. | Candidates should have at least 1 year of experience in customer service and supporting endpoint devices. A basic understanding of operating systems and strong communication skills are also required. | Overview The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Client Services Analyst (Help Desk) to join the Technical Services & Support Team.The Client Services Analyst is a key member of the IT support team, serving as a first point of contact for end users seeking assistance with endpoint devices, collaboration tools, and IT systems. This role focuses on triaging and resolving routine technical issues, escalating more complex problems to senior analysts, engineers, or specialized teams as needed. In addition to day-to-day support, the analyst assists with endpoint deployments and contributes to basic security and compliance tasks. The ideal candidate is customer-focused, detail-oriented, and eager to grow their technical skills in a fast-paced support environment. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days weekly. Who is WFAA?The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. Essential Functions Client Support Provide end-user support via phone, email, or in person by troubleshooting common hardware and software issues across desktops, laptops, printers, mobile devices and collaboration spaces. Set up and recover equipment for onboarding and offboarding employees, contractors, and interns following established procedures. Monitor the support queue (e.g., Zendesk), triage incoming tickets, and document troubleshooting steps clearly and accurately. Help identify recurring issues and share observations to support process improvements. Escalate unresolved or complex issues to senior analysts or engineering teams. Collaborate with IT team members to support user experience improvements across core systems. Support delivery of basic technical orientation or training for new hires. Maintain and update internal documentation as directed. Endpoint Management Maintain accurate asset inventory records by documenting moves, adds, and changes. Assist with imaging, configuring, and deploying laptops and mobile devices for end users. Support the lifecycle of endpoint devices by helping with procurement, setup, and proper disposal or recycling of retired equipment. Provide basic troubleshooting and support for collaboration spaces and equipment such as conference rooms. Participate in hardware refresh efforts and contribute to assigned IT support projects. Stay informed on endpoint technologies and assist with evaluating new hardware and software solutions. Demonstrate working knowledge of operating systems and productivity tools to support user needs and improve the support experience. Provide on-site assistance (remote hands) to engineering teams by supporting hardware setup, basic troubleshooting, and system access needs. Security Participate in the Incident response team as needed to triage reported security incidents based on established processes and guidelines. Assist in regular software updates and patching as needed or required Qualifications Required Qualifications: 1 + year of hands-on experience supporting endpoint devices in a desktop or client services environment. 1 + year of experience in a customer service environment Basic understanding of Windows and macOS operating systems. Familiarity with Microsoft Office Suite (Word, Excel, Outlook). Excellent communication skills and customer service orientation. Computer experience in Windows OS 10, Mac OS, IOS devices, Microsoft Office products. Strong oral and written communication skills to communicate technical information to non-technical personnel. Ability to perform daily work activities and assignments under general supervision. Other Qualifications: High school diploma or equivalent; associate’s degree in IT or related field preferred. Ability to work effectively in a team environment and collaborate with cross-functional teams. Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations. Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities. Strong problem-solving skills and attention to detail. Willingness to learn and adapt to new technologies. Physical capability to lift 50 lbs. Certifications such as CompTIA A+ WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful. We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (advanceuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.