Wing

Design and implement supply chain system solutions and lead system implementation projects including data integrations. | 8+ years experience in supply chain systems design with SAP S/4 HANA expertise and a bachelor's degree. | About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a Supply Chain Systems Analyst to join our Manufacturing Operations team. This role is based remotely in the United States. As a Supply Chain Systems Analyst, you will be designing and providing solutions that enable supply chain functions for Wing’s manufacturing, logistics and supply chain operations. You will be the primary link between our physical drone production and our digital ecosystem, supporting a dynamic systems landscape spanning a group of tools and technologies. You won't just be drawing diagrams, you will design the logic, write the requirements, and—when necessary— work alongside developers to solve supply chain business problems using industry best practices. What You’ll Do: Design and implement supply chain system solutions using custom built and supply chain/enterprise systems (ERP, MRP, WMS, TMS, Data Visualization Tools) to enable manufacturing, logistics, inventory and supply chain operations Lead and manage systems implementation projects, from business requirements definition through user acceptance testing and deployment into production use Manage internal and external development programs to implement system solutions in alignment with the business plan Drive cross-functional collaboration to architect robust data exchange (API/EDI) integrations between Wing’s data systems and external partners, inclusive of manufacturing execution systems, inventory management systems, warehouse management systems, and MRP systems Provide high fidelity business requirements documents and technical specs that allow development teams to execute with zero ambiguity What You’ll Need: 8+ years of hands-on experience designing and implementing supply chain systems. Strong knowledge of ERP systems (preferably SAP) and a proven ability to deliver efficient planning solutions in complex, global enterprise environments Bachelor's degree or equivalent practical experience Demonstrated experience building integrated systems throughout the entire life-cycle by designing and implementing Supply Chain systems, such as ERP, MRP, WMS, and TMS Hands on experience with SAP S/4 HANA and customizing it for the business needs Demonstrated ability to translate business requirements into effective solutions. Proven ability to lead IT-focused projects within a supply chain setting Deep understanding of materials management, logistics (forward and reverse), inventory management, procurement, finance principles Strong analytical, problem-solving, and communication skills, with experience working in global teams Demonstrated ability to work in ambiguous environments and adapt to rapidly changing landscapes The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range $140,000—$185,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.

Design and maintain scalable data pipelines and integrate diverse data sources for flight operations. | 3-6 years backend or data pipeline experience, proficiency in Python, Java, or C++, and a relevant bachelor's degree. | About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a Software Engineer, Data Infrastructure to join our Flight Systems team. This role is Hybrid based in our Palo Alto, California headquarters. The Data Infrastructure team builds the foundational systems that manage the vast data generated by our global fleet of autonomous aircraft. In this role, you will design, build, and maintain the scalable data pipelines that collect, process, and store aircraft telemetry and logs, making flight data securely accessible for analysis, machine learning and AI. Your work will empower engineering and flight operations teams to understand aircraft performance and debug issues in the fleet, while also providing the datasets necessary to train and validate machine learning models and leverage Large Language Model AI platforms. Ultimately, you'll provide the data backbone that is essential for scaling Wing's operations safely and efficiently. What You’ll Do: Partner cross-functionally with software engineers, aerospace engineers, and flight operations/business teams to develop, deliver and scale data pipelines essential for Wing's delivery business and aircraft operations. Integrate diverse data sources across the business to provide a consistent, accurate view of flight operations, aircraft fleet, infrastructure, and business performance. Develop and optimize a mix of batch and interactive services across data pipelines, backend systems, and data serving systems to power our operations. Monitor, validate, and maintain data pipelines to ensure consistent performance and data integrity. What You’ll Need: 3-6 years of experience programming backend systems and/or data pipelines BA/BS degree in Computer Science, Mathematics, or a related technical field, or equivalent practical experience. Demonstrated coding experience with one or more languages - C++, Java, Python, Go and/or JavaScript. Experience with data analysis tools (such as BigQuery, SQL), data visualization tools, and with data processing algorithms (Hadoop, Flume, Spark, Apache Beam, MapReduce) Ability to independently work with cross-functional teams to drive features to completion. The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range $190,000—$202,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.

Manage day-to-day partner support operations, lead customer support teams, develop support processes, and analyze data to improve partner satisfaction for drone delivery services. | 5+ years scaling support operations, 3+ years managing large teams, CRM experience, partner relationship management, strong communication skills, and experience with Fortune 500 companies. | About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a Partner Operations Manager to join our Regional Operations remotely. In this role, you will be responsible for the day-to-day support operations for our drone delivery service in DFW. You will collaborate and liaise with our partners in order to scale the service to millions of people. What You’ll Do: Onboard global partners and provide day-to-day general troubleshooting and support Support the build out tooling and processes to triage problems and issues with internal teams and partners Launch and support Wing pilot programs with product and customer support Maintain and upkeep Wing’s product catalogs Train, manage, and lead the contingent workforce population of Wing’s Customer Support team Develop customer service support logic and best practices for our partners Evaluate tooling needs and drive product features that provide support at scale Own customer and partner NPS, as well as, support metrics Analyze data for support insights and trends and work cross-functionally to implement changes to drive partner satisfaction What You’ll Need: 5+ years of scaling support operations 3+ years of leading and managing large teams Experience directly building support infrastructure and tooling Experience working in CRM systems to support partners and triage tickets Direct experience in managing teams and contractors Demonstrated success leading teams with execution and implementation Direct experience supporting external relationships with Fortune 500 companies and stakeholders Drive process improvement by identifying trends through data analysis and tracking metrics Must have excellent written and verbal communication skills Bonus: Startup and hyper growth company experience Passion or interest in aviation and last mile delivery Tech/Aviation enthusiast The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range $104,000—$149,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.