WillowTree

Lead technical architecture and discovery projects, support pre-sale and delivery stages, provide subject matter expertise, and act as a roving catalyst across client projects. | Senior-level experience delivering software in client-service environments with expertise in multi-platform technologies, ability to manage budgets and client relationships, and strong communication skills. | Who We Are WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives. Location & Flexibility When team members told us they needed more flexibility and autonomy around where and how they worked, we acted, creating two options to accommodate two different styles of work. One non-negotiable principle along the way? We had to retain our deep culture of collaboration, both among ourselves and with our clients. Introducing Work From Near (Hybrid) and Work From Anywhere (Remote) at WillowTree. Learn more here. This role is classified as Work from Near. The Opportunity As a Principal Solutions Architect, you’ll provide continuity in pre-sale and delivery stages with our client and executive partners. You’ll leverage your software delivery experience and technical expertise to refine, architect, plan, and initiate new projects. While working with a delivery team, you’ll support in-flight projects and implement our client partner’s vision. SA Directors bring their dynamic capabilities to a variety of scenarios, such as: speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and working with a delivery team to implement their vision. During downtime, SAs act as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g. AWS). The internal title of this role is Director, Solutions Architecture. Responsibilities • Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about your project team’s capabilities • Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects • Subject Matter Expertise: Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g. AWS, Content Management Systems, hybrid mobile frameworks, etc) • Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise Qualifications • An eye for details and an ability to navigate ambiguity • Experience delivering software in an agency/client-service environment • Ability to clearly break down complex ideas to both technical and non-technical individuals • Experience having commercial conversations involving budgets and fees • Multi-platform familiarity, with expertise in one or more of the following: • Front-end mobile technologies (iOS, Android, Web/JS) • Backend cloud and/or enterprise platforms (AWS/Azure) • Content management systems, analytics platforms, and other 3rd party frameworks • Experience with software estimation, work planning, and building project plans within time/cost constraints • You're excited to learn the principles of mobile software development • Experience quickly iterating and refining a product vision with a client by offering multiple approach options • Passion to apply modern processes that transform client organizations (e.g. continuous delivery, rapid iteration, and agile-inspired methodologies) • Excellent verbal and written communication skills • Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts • Appreciation for the wider client enterprise, beyond a single project or initiative • Desire to expand an account to holistically service a client • Equally comfortable working in pre-sale and post-sale environments Why WillowTree? We offer a place to be yourself. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive. We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits. WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.

Manage and grow the Google CES practice by delivering AI-powered customer engagement solutions, leading a team, driving innovation, and ensuring client success through data-driven insights. | 3+ years in technology consulting or digital transformation with AI/ML exposure, 2-3 years team management, strong analytical skills with Google CES knowledge, and business and communication skills. | Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location This role will operate remotely in the United States or Canada OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA The Opportunity TELUS Digital is seeking a Manager, Data Insights & Quality - Google CES to support the growth and delivery of our Google CES capabilities. This role is a key position within our Global AI team, responsible for supporting our solution delivery, and enabling exceptional client outcomes through the application of Google's AI technologies for customer engagement by ensuring data driven insights and KPIs are readily available. You will play an important role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation through data-driven optimization and iterative improvements based on analytical insights. The role requires a combination of tactical execution, technical understanding of Google CES products, business acumen, data & analytics, and the ability to manage and mentor a team. Responsibilities Practice Support & Growth • Execute components of the Google CES strategic roadmap within TELUS Digital's Global AI team, supporting adoption and measurable business impact • Support senior leadership in identifying new opportunities and maintaining relationships with Google and client stakeholders • Promote the adoption of Google CES solutions with a strong focus on implementing and utilizing Conversational Insights to extract actionable data from voice interactions • Track and report on key performance indicators (KPIs) related to voice bot effectiveness, customer satisfaction, and containment rates, highlighting project progress and client impact through data-driven insights. Solution Development & Innovation • Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities • Ensure delivery excellence and solution quality by applying best practices and proven technical approaches and continuously refine solutions based on performance data and customer feedback from voice bot interactions. • Foster a culture of innovation and continuous improvement within the team Team Management & Development • Manage and develop a team of AI specialists, solution architects, and delivery professionals • Provide technical and project guidance to ensure delivery success and professional growth • Support training and certification programs for Google CES technologies • Coordinate project prioritization and resource planning to maximize team effectiveness Client Engagement & Partnership • Serve as a key point of contact for clients, translating business challenges into effective Google CES solutions • Support workshops, presentations, and solution demos that clearly articulate business value • Collaborate with sales, marketing, and delivery teams to support go-to-market strategies and ensure seamless client delivery Competencies • Bachelor's degree in Computer Science, Engineering, Business, or related field • 3+ years of experience in technology consulting, digital transformation, or customer experience, with exposure to AI/ML solutions • 2–3 years of team management experience delivering technology projects • Strong analytical skills with the ability to identify trends, anomalies, and optimization opportunities within large datasets generated by conversational AI platforms, especially voice bots. • Working knowledge of Google Customer Engagement Services (formerly CCAI) • Experience in data visualization and reporting tools to present actionable insights on voice bot performance to both technical and business stakeholders. • Experience delivering AI/ML-powered customer engagement or contact center solutions • Deep understanding of customer experience design, contact center operations, and the ability to analyze key CX metrics, particularly those derived from voice bot interactions, to drive improvements. • Business acumen with the ability to identify opportunities and support growth initiatives • Strong communication and presentation skills for both business and technical audiences • Collaborative management style with the ability to work effectively across diverse stakeholders • Problem-solver with a practical orientation and ability to manage client needs Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. #LI-TW1 What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: • Healthcare benefits - Medical, Vision, Dental • 401K matching • Employee Share Purchase Plan • Competitive PTO Policy • Employee Assistance Program (EAP) • Life & Disability Insurance • And more! Annual Performance Bonus This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances. Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits. Annual Base Salary Range (Performance Bonus Eligible) $116,800—$146,000 USD

Lead end-to-end delivery of data governance initiatives including MDM implementation, data quality deployment, AI-enabled governance integration, and stakeholder leadership. | 5+ years of hands-on experience with MDM tools and enterprise data governance, strong knowledge of data stewardship, AI in governance, and regulatory compliance. | Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location and Flexibility Our Senior Manager is an integral part of our Data & AI Advisory team at WillowTree. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. The Opportunity We are seeking a Senior Manager, Data & AI Advisory with a rare blend of strategic vision and hands-on implementation expertise across Master Data Management (MDM), data quality, business rules engines, and AI-enabled governance tools. This senior-level role is ideal for someone who not only understands how to assess and architect governance strategies, but who has also led real-world implementations of enterprise MDM platforms, designed and deployed data quality rules, and configured business rule engines to support stewardship and compliance. You’ll also bring a forward-thinking view on how AI is transforming data governance—from automated policy enforcement to intelligent data classification. You’ll serve as both advisor and implementer—guiding clients from assessment to rollout, and ensuring governance initiatives move beyond strategy decks into operational reality. Responsibilities Governance Strategy and Execution Lead end-to-end delivery of data governance initiatives, from current-state assessment through to design, configuration, and deployment of MDM and data quality solutions MDM Implementation: Define and implement MDM architectures across domains (customer, product, location, etc.), including match/merge logic, survivorship rules, golden record management, and integration with source/consumer systems Business Rules Engine Configuration Design and deploy rule sets for validation, standardization, hierarchy management, and workflow automation, leveraging built-in rule engines within platforms Data Quality Deployment Develop and implement data quality rules for profiling, cleansing, anomaly detection, and monitoring Establish automated quality dashboards and KPIs to track improvement over time Platform and Vendor Leadership: Lead platform evaluations and tool selection processes for MDM, data quality, cataloging, and AI-enhanced governance Align recommendations with enterprise architecture, scalability, and budget AI-Enabled Governance Integrate AI and ML models into governance workflows, such as entity resolution, metadata inference, data tagging, and intelligent stewardship workflows Roadmap and Rollout Planning Define phased implementation plans that include pilot domains, business alignment, change management, and success metrics for rollout Stakeholder Leadership: Engage senior business and technical leaders to align implementation efforts with enterprise data goals Provide governance guidance during data modernization and platform migration programs Qualifications 5+ years of experience in data governance, MDM, and enterprise data implementations Demonstrated success leading and executing MDM implementations—from platform configuration to go-live support Hands-on experience with MDM tools (e.g., Informatica MDM, Reltio, Ataccama, Semarchy), data quality platforms, and rules engines Strong understanding of data stewardship, governance operating models, and policy enforcement Practical knowledge of AI’s role in data governance, including enrichment, classification, and automation Experience defining and deploying business rules frameworks for validation, matching, and standardization Strong grasp of data integration patterns, APIs, and architecture required to embed governance tools across ecosystems Effective communicator with a proven ability to lead cross-functional implementation teams and deliver results in complex enterprise environments Familiarity with regulatory requirements and data privacy laws (e.g., FOIP, GDPR, HIPAA) as they relate to master and reference data Bonus Points Experience in regulated or public sector environments Exposure to AI governance frameworks or Responsible AI programs Working knowledge of data catalogs, data lineage, and metadata management tools Familiarity with data mesh or data fabric patterns and hybrid cloud governance models Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Parental Leave Employee Share Purchase Plan Employee Assistance Program (EAP) And more! *Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits. USA Pay Range $150,000—$175,000 USD

Lead presale scoping and technical design, architect client projects, provide subject matter expertise, and support delivery teams in a hybrid work environment. | Senior-level experience in software delivery and architecture, expertise in AWS or similar cloud platforms, strong communication skills, ability to work in pre-sale and post-sale environments, and willingness to work hybrid in Eastern Time Zone. | Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Solutions Architecture Consultant is an integral part of our Commercial team at WillowTree. To ensure the SA Manager can maximize their impact, we are prioritizing candidates who are willing to maintain a weekly in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in one of our offices: Charlottesville, VA (HQ), Durham, NC, Columbus, OH, Boston, MA. We are open to highly qualified candidates who would like to be considered in a remote capacity for this role, but due to our client distribution and office locations, we are only considering team members who can work in the Eastern Time Zone. The Opportunity As a Solutions Architecture Consultant, you’ll provide continuity in pre-sale and delivery stages with our client and executive partners. You’ll leverage your software delivery experience and technical expertise to refine, architect, plan, and initiate new projects. While working with a delivery team as an individual contributor, you’ll support in-flight projects and implement our client partner’s vision. SA Consultants bring their dynamic capabilities to a variety of scenarios, such as: speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and working with a delivery team to implement their vision. During downtime, SAs act as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g. AWS). Responsibilities • Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about your project team’s capabilities • Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects • Subject Matter Expertise: Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g. AWS, Content Management Systems, hybrid mobile frameworks, etc) • Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise Qualifications • An eye for details and an ability to navigate ambiguity • Experience delivering software in an agency/client-service environment • Ability to clearly break down complex ideas to both technical and non-technical individuals • Experience having commercial conversations involving budgets and fees • Multi-platform familiarity, with expertise in one or more of the following: • Front-end mobile technologies (iOS, Android, Web/JS) • Backend cloud and/or enterprise platforms (AWS/Azure) • Content management systems, analytics platforms, and other 3rd party frameworks • Experience with software estimation, work planning, and building project plans within time/cost constraints • You're excited to learn the principles of mobile software development • Experience quickly iterating and refining a product vision with a client by offering multiple approach options • Passion to apply modern processes that transform client organizations (e.g. continuous delivery, rapid iteration, and agile-inspired methodologies) • Excellent verbal and written communication skills • Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts • Appreciation for the wider client enterprise, beyond a single project or initiative • Desire to expand an account to holistically service a client • Equally comfortable working in pre-sale and post-sale environments Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) • Life & Disability Insurance • 401K matching • Flexible paid time off & paid company holidays • Parental Leave • Employee Share Purchase Plan • Employee Assistance Program (EAP) • And more! • Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits. USA Pay Range $170,000—$185,000 USD